1) Differences in Characteristics such as values, personality and beliefs are part of ____________

a) Surface Level Diversity

b) Deep Level Diversity
c) Lateral Level Diversity
d) Individual Level Diversity

2) Which of the following is not a consequence of discrimination for employees?

a) Reduce Productivity
b) Workplace Diversity
c) Citizenship Behavior
d) Negative Conflicts

3) ___________________can be defined as an action taken by representatives of the organization that

deny equal opportunity to perform or unequal rewards for performance.
a) Intimation
b) Exclusive practices
c) Discriminatory practices
d) Inclusive practices

4) Which of the following statement represents findings from studies of the age-turnover relationship?
a) The older you get, the less likely you are to be satisfied with your job
b) The older you get, the less likely you are to quit your job
c) The older you get, the more likely you are to learn new skills
d) The older you get, the more likely you are to take leave of absence

5) Which of the following would not be considered a faith based employment issue?
a) Monday to Friday work week
b) Leaving early on Christmas Eve
c) Wearing of a Hijab in the office
d) Refusing to work on Saturday and Friday
e) All could be considered faith based issues

6) ______________is needed to perform mental activities, thinking, reasoning and problem solving.
a) Dynamic Flexibility
b) Extent Flexibility
c) Static Strength
d) Dynamic Strength
e) Intellectual Ability
7. Which of the following answer choices is the best definition of attitude?
a. Attitudes indicate how one will react to a given event.
b. Attitudes are the yardstick by which one measures one’s actions.
c. Attitudes are the emotional part of an evaluation of some person, object or event.
d. Attitudes are evaluative statements of what one believes about something or someone.
e. Attitudes are a measure of how the worth of an object, person or event is evaluated.

8.The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes the _____
component of an attitude.
a. cognitive
b. affective
c. reflective
d. behavioral
e. reactive

9. Hina is a security officer. Hina believes that it is important to know exactly who is in the office at any
given time. She notices that some employees do not sign out of the office when they take lunch, which makes
it impossible to keep track of who is actually in the office. Hina becomes frustrated with those employees.
She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral
component of Hina’s attitude to the employees who did not sign out of the office?
a. Hina believes that it is important that she know exactly who is in the office at any given time.
b. Hina notices that some employees do not sign out of the office when they take lunch.
c. Hina finds it impossible to keep track of who is actually in the office.
d. Hina becomes frustrated with those employees who do not sign out of the office.
e. Hina notes which employees leave the office without signing out, and reports them to their supervisors.

10. The degree to which employees believe an organization values their contribution and cares about their
well-being is known as ______________________.
a. Job Satisfaction
b. Perceived Organizational Support
c. Employee Engagement
d. Continuance Commitment
e. Perceived Organizational Behavior

11. High Job Satisfaction is associated with ____________________

a. High turnover
b. High Absenteeism
c. High Level of Organization Citizenship Behavior
d. All of the Above
e. None of the above

12. When employees are dissatisfied, they may respond with _____, actively and constructively attempting
to improve conditions.
a. exit
b. voice
c. loyalty
d. neglect
 13. When an employee satisfaction survey asks, "All things considered, how satisfied are you with your
job?" it is employing _____ for measuring satisfaction.
a. Positive response
b. Single rating system
c. Cognitive assessment
d. Summation score

14. In her work in the publishing industry, Tooba seeks out new authors who she considers promising. In
the past two years she has found a number of new writers whose work she thought was exceptional, and
immersed herself in the task of helping them shape their scripts for submission to her managers for
publishing. Although she was extremely proud of the results, none of the authors she worked with were
chosen for publication. Tooba believes that the decision not to publish these authors was based on personal
rivalries within management, rather than the quality of her writers’ work. She is extremely frustrated, fears
coming into work each morning, and is seriously thinking of resigning.
How can Tooba’s job attitudes best be described?
a. low job satisfaction and low job involvement
b. low job satisfaction and high job involvement
c. high job satisfaction and low job involvement
d. high job satisfaction and high job involvement
e. low organizational commitment

15. When employees are dissatisfied, they may respond with _____, actively and destructively attempting to
improve conditions.
a. exit
b. voice
c. loyalty
d. neglect

16. Madiha works as a receptionist at a Real Estate Company. Her boss just came in the door and yelled at
her, telling her that a front door is all messed and she needs to get up and clean it immediately. After
her Boss left the room, Madiha grabbed three magazines and violently slammed them into the thrash
can. Which of the following describes Madiha’s actions?
(a) An effect
(b) A thought
(c) An emotion
(d) A mood
(e) A cognition

17. When the team he supports wins the World Cup, Haseeb feels a surge of joy which turns into a feeling
of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be
characterized as a mood and not an emotion?
(a) It is a very strong feeling
(b) It is brought about by a specific event
(c) It has a lengthy duration
(d) It is positive feeling
(e) It is expressed on his face
18. Which of the following is not one of the six universal emotions, as agreed upon by researchers?
(a) Anger
(b) Fear
(c) Hate
(d) Sadness
(e) Happiness

19. Which of the following is a mood dimension consisting of nervousness, stress and anxiety at one end
and relaxation, calmness and poise at the other?
(a) Positive regard
(b) Static regard
(c) Negative affect
(d) Positive affect

20. Which of the following is the term used for the strength with which individual experience emotions?
(a) Crack response
(b) Emotionality
(c) Affect intensity
(d) Adaptability

21. Faiza has a job interview. Which of the following probably not have an effect on the way she reacts
emotionally to the interview?
(a) How much sleep Faiza had the night before
(b) How much stress she has
(c) Faiza’s age
(d) The weather on the day of interview

22. Which of the following statement is not true about the difference between men and women when it
comes to emotional reactions?
(a) Women show greater emotional expression
(b) Men express emotions more intensely
(c) Men express anger more frequently
(d) Women tend to hold on to emotions longer
(e) Women express emotion more intensely

23. If an employee expresses organizationally desired emotions during interpersonal transactions, which of
the following is being expressed?
(a) Emotional labour
(b) Negative affect
(c) Positive affect
(d) Emotional intelligence
(e) Deviance

24. __________________ demonstrate that employees react emotionally to things that happen to them at
work and that his reaction influences their job performance and satisfaction.
(a) Psychoanalytic theory
(b) Effective events theory
(c) Affective events theory
(d) Cognitive dissonance theory

25. What do you call the practice of hiding inner feeling by modifying facial expressions?
(a) Deep acting
(b) Surface acting
(c) Emotional subterfuge
(d) Affective camouflage

26. Which dimension of the Big Five model refers to an individual's propensity to defer to others?
A. Extroversion
B. Openness to experience
C. Emotional stability
D. Agreeableness

27. Individuals who are high in the _____ dimension of personality manipulate more, win more, are
persuaded less, and persuade others more.
A. Rokeach
B. Aesthetic
C. Machiavellianism
D. Narcissism

28. _____ is the degree to which people in a country prefer structured over unstructured situations.
A. Power distance
B. Individualism
C. Uncertainty avoidance
D. Long-term orientation

29. Individuals with a positive _____ like themselves, see themselves as effective, capable, and in control of
their environment.
A. narcissism
B. propensity
C. locus of control
D. core self-evaluations

30. According to Rokeach, _____ values refer to desirable end-states of existence.

A. instrumental
B. aesthetic
C. terminal
D. theoretical

31. According to the Myers-Briggs type Indicator, people who are classified as _____ are conceptualizers.
A. INTJs
B. ESTJs
C. ENTPs
D. MBTIs

32. A theory that people are attracted to and selected by organizations that match their values and leave
there is no compatibility is _______________.
A. Person-job fit
B. Person-organization fit
C. Organization-job fit
D. None of the above

33. _____________ is a personality trait that measures an individual’s ability to adjust his or her behavior
to external situational factors.
A. Core self-evaluation
B. Self-monitoring
C. Self-conceptualization
D. Self-visualization

34. ___________factors determined at conception; one’s biological, physiological and inherent psychological
makeup.
A. Environmental factors
B. Heredity factor
C. Societal factors
D. Common factors

35. A national culture attribute that emphasizes the future, thrift and persistence is _______________.
A. Short-term orientation
B. Middle-term orientation
C. Long-term orientation
D. No-orientation

36. ____ conflict relates to how the work gets done.

A. Process
B. Relationship
C. Formal
D. Task

37. _____ refers to the degree to which one party attempts to satisfy the other party's concerns.
A. Assertiveness
B. Cooperativeness
C. Agreeableness
D. Collaboration

38. _____ bargaining builds long-term relationships and facilitates working together in the future.
A. Integrative
B. Cost-effective
C. Distributive
D. Third-party

39. The conflict-handling intention of _____ is midrange on both assertiveness and cooperativeness.
A. competing
B. compromising
C. collaborating
D. accommodating

40. _______ conflicts are almost always dysfunctional.

A. Explicit
B. Task
C. Relationship
D. Process

41. Labor-management negotiations over wages exemplifies _____ bargaining.

A. integrative
B. cost-effective
C. distributive
D. third-party
42. Which of the following is TRUE of women in negotiating?
A. Women are more cooperative and pleasant in negotiations.
B. Women are "nicer" in negotiations.
C. Women make more concessions in negotiations.
D. Women demonstrate less confidence in anticipation of negotiating

43. ____ bargaining assumes there are one or more settlements that can create a win-win situation.
A. Integrative
B. Consensus
C. Relational
D. Distributive
44. What statement is true about the functional and dysfunctional conflict?
A. Functional Conflict opposes while dysfunctional conflict improves the group performance
B. Functional Conflict supports while dysfunctional conflict also helps the group performance
C. Functional Conflict supports while dysfunctional conflict obstructs the group performance
D. Functional Conflict opposes while dysfunctional conflict also obstructs the group performance

45. ____________ is a neutral third party who facilitates a negotiated solution by using reasoning,
persuasion, and suggestions for alternatives.
A. Arbitrator
B. Mediator
C. Conciliator
D. Consultant