CMY K

A guide to using a benefits

management framework
Improve organisational capability by ensuring the
right projects support your strategic objectives

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 A guide to using a
benefits management
framework
Improve organisational capability
by ensuring the right projects
support your strategic objectives

36202.indd 1 01/11/2019 11:12

 Association for Project Management
Ibis House, Regent Park
Summerleys Road, Princes Risborough
Buckinghamshire
HP27 9LE

© Association for Project Management 2019

First edition 2019

All rights reserved. No part of this publication may be reproduced, stored in a

retrieval system, or transmitted, in any form or by any means, without the express
permission in writing of the Association for Project Management. Within the UK
exceptions are allowed in respect of any fair dealing for the purposes of research
or private study, or criticism or review, as permitted under the Copyright, Designs
and Patents Act, 1988, or in the case of reprographic reproduction in accordance
with the terms of the licences issued by the Copyright Licensing Agency.
Enquiries concerning reproduction outside these terms and in other countries
should be sent to the Rights Department, Association for Project
Management at the address above.

British Library Cataloguing in Publication Data is available.

Paperback ISBN: 978-1-903494-88-2
eISBN: 978-1-913305-00-0

Cover design by Fountainhead Creative Consultants

Typeset by RefineCatch Limited, Bungay, Suffolk
in 10/14pt Foundry Sans

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 Contents

Figures vii
Tables viii
Acknowledgements and thanks ix
Introduction x
1 Why do we want a benefits management framework? 1
1.1 What a benefits management framework is not 2
1.2 What are benefits? 3
1.3 Benefits management 4
1.4 What is the difference between benefits realisation and
benefits management? 8
1.5 Who is responsible for benefits management? 9
2 Purpose of a benefits management framework 13
2.1 Stakeholder perspectives 13
2.2 Being proactive 15
2.3 Why a framework? A portfolio approach 16
2.4 The benefits of increased benefits management capability 19
2.5 A benefits dashboard 21
2.6 Combining dis-benefits 22
3 The components of a benefits management framework 23
3.1 Defining the strategic objectives 23
3.2 How the strategic objectives are measured and reported 25
3.3 Categorising benefits in the portfolio 25
3.4 A template for benefit profiles and benefits register 26
3.5 Benefits realisation plan (per project) 28
3.6 Benefits management strategy per project 29
3.7 Portfolio of projects 30
4 Implementing a benefits management framework 34
4.1 Specify, develop, implement, sustain 34
4.2 Higher-level benefits management frameworks 35
4.3 Life cycle stages: bottom-up, or top-down 36

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 Contents

4.4 Where do we measure? 37

4.5 Combining measurements 37
4.6 Handover from the project team to business-as-usual (BAU) 39
4.7 Orphan projects 40
4.8 Lead and lag indicators 42
4.9 To take into consideration 44
5 The benefits framework: embedding and making it BAU 50
5.1 Where benefits management fits within the organisation 50
5.2 Working with other functions in the organisation 52
5.3 Assurance 53
5.4 Getting started – identifying life cycle stages of initiatives and
appropriate treatment 54
5.5 At what phase will a project be migrated into the
benefits management framework? 55
5.6 Contracting for outcomes and risk/reward contracting 57
6 Conclusion 60
Appendix 1: Glossary 62
Appendix 2: Tools 68
A2.1 Standards for benefits management capability 68
A2.2 Recommended reading for benefits management 68
A2.3 Existing framework publications 69
A2.4 Developing dashboards 69
A2.5 Templates and deliverables for a benefits
management strategy 71
Appendix 3: Documents cited 72

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 Figures

1.1 Benefits mapping process 2

1.2 Benefits management and project management – life cycle 6
2.1 projects within a portfolio should contribute, through their
project benefits, to the overall strategic objectives of the
organisation. In real life a mapping may not be as simple as this 14
2.2 A framework which reconciles differences 15
2.3 How the benefits management framework supports decisions 17
2.4 How benefits management capability contributes to
organisation success 20
4.1 four stages to implement a benefits management framework 34
4.2 A benefits management framework is essentially
top-down (read right to left) 36
4.3 Measurements contribute upwards (read left to right) 38
4.4 Value governance framework – balance between risk
and reward 46
5.1 How benefits management interfaces with everything
else going on 50
A2.1 People, process and technology 73

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 Tables

1.1 Some roles for benefits management and benefits

management frameworks 10–12
3.1 Example organisation KPIs (for change and for business as usual) 24
3.2 Categories of benefit within a portfolio 26
3.3 Information to be captured in a benefit profile, to categorise
the benefit within the framework 27–28
3.4 Benefits realisation plan 29

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 Acknowledgements
and thanks

A book of this nature stands on the shoulders of the giants who have gone before.
This work, defining a new term in benefits management, relies heavily on the
concepts and thought leadership of the grandfather of benefits management,
John Thorp.
The definition of benefits management framework has been hard won.
Benefits management needs to be approached differently when applied right
across a portfolio. Using a framework brings clarity and rigour, but also puts the
benefits management function at the mercy of many other functions within an
organisation – functions outside of the project management office. That hasn’t
sat well with project managers, who are by nature keen to be in control.
We would like to thank the people who have contributed so much to the
discussions and the development of this concept and the writing of this book, in
particular John Thorp, Tanya Durlen, Neil White and the committee and active
volunteers of APM’s Benefits and Value Specific Interest Group (SIG).
And we hope practitioners find it a clear explanation and easy to apply in
practice.

Dr Hugo Minney and Sarah Parris

Authors

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 Introduction

Very few people have experience of creating benefits management frameworks

at an organisational level from scratch. This guide is written by people who do
have this experience, with the aim of passing on this information to the people
inside and outside the APM community that may need it in the future.
In line with APM guidelines, we have used the term ‘project’ to cover projects,
programmes and portfolio unless it is necessary to make a clear distinction.
Where the term ‘organisation’ is used, it should be taken to mean any of a
single organisation, a substantial business unit within an organisation, or an
alliance of organisations with a common purpose.
Definitions where available are from the APM Body of Knowledge 7th edition
(2019).
Value management is a structured approach to defining what value means
to the organisation. It is a framework that allows needs, problems or opportunities
to be defined and then enables review of whether these can be improved to
determine the optimal approach and solution (APM, 2019, p. 211). This is further
expanded by the European Commission and Institute for Value Management,
describing Value Management as concerned with improving and sustaining a
desirable balance between the wants and needs of stakeholders and the
resources needed to satisfy them (EC, 1995, p. 5; IVM, 2019)
Portfolio management is the selection, prioritisation and control of an
organisation’s projects and programmes in line with its strategic objectives and
capacity to deliver. The goal is to balance change initiatives and business-as-usual
while optimising return on investment (APM, 2019, p. 210).
Stakeholders are at the heart of benefits and value management. Benefits
are identified and valued by stakeholders, whether that is the organisation making
the investment or one of the many other stakeholders who will be affected by
the project. Communication is vital, and the main job of a benefits manager is
communication. Identifying, measuring and reporting benefits seems like a
difficult task, but ensuring that they are communicated in the right way to the
right people, and have the desired effect (i.e. achievement of strategic objectives),
is more important and potentially more difficult.

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 Introduction

Who should use this guide

This guide assumes familiarity with benefits management processes and is not
aimed at those with little or no experience of the subject. It is assumed that
readers will already have some experience of managing benefits for an individual
project or programme, perhaps as part of a project, programme management or
project/programme management office (PMO) role, or as part of a ‘business-as-
usual’ (BAU) role.
This is not a guide to benefits management. Further reading on benefits
management is suggested in Appendix 2 – Tools.
The primary audience for this guide is those charged with establishing or
improving an organisational benefits management capability at an organisational
or portfolio level. However, it will also be useful for:

n Programme and project teams: especially for ‘megaprojects’, but also

where no existing benefits management framework is evident.
n Business case sponsors: these are the people accountable for the

realisation of benefits and they need to understand what is required at an

organisational level to support this.
n Auditors and chief financial officers (CFOs) will also have an interest in

the processes required for realisation of benefits and creation and sustainment
of value.
n For those with a responsibility for strategy, including business analysts

and corporate and strategic planners, this guide will give a good
overview of what organisational capability is required to help deliver that
strategy.

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 1

Why do we want a
benefits management
framework?

Although there is plenty of information now on how to conduct benefits

management on individual projects and programmes, there is very little on how
to manage benefits at an organisational level. We saw that this would require
the creation of a benefits management framework, which will standardise the
way in which benefits should be managed on projects and programmes and
portfolios.
A benefits management framework aligns business unit and project
benefits with the key performance indicators (KPIs) or strategic objectives of
the organisation, so that projects and activities can be prioritised for investment.
The framework is supported by a set of processes, techniques and instruments
so that benefits are clearly defined, optimised and harvested.
An organisation (or even a group of organisations) has strategic objectives,
which are often aspirational. The organisation measures progress towards these
strategic objectives using KPIs. Organisation KPIs are also used to measure the
performance of the existing business, and the strategic objectives need to build
on the organisation’s existing business if the organisation is going to be successful.
For this reason, we’ve used the term strategic objectives to mean the sum
total of organisational aims in their most definitive and measurable rendition.
Benefits mapping is often used to illustrate how projects or initiatives contribute
to strategic objectives. A straightforward logic chain is illustrated in Figure 1.1
showing one initiative, delivering one intermediate benefit, resulting in one final
benefit, which contributes to one strategic objective, although in practice the
contributions are much more complicated. A single initiative may deliver multiple
intermediate benefits some of which are also dependent on other projects for
their realisation. Multiple intermediate benefits may contribute to each final
benefit, and typically hundreds of benefits across the portfolio will contribute to
between 5 and 20 strategic objectives.

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 A guide to using a benefits management framework

Figure 1.1  Benefits mapping process

1.1  What a benefits management framework

is not
A benefits management framework provides a structure for categorising the
benefits of projects, so that their contribution to the organisation’s strategic
objectives and KPIs can be understood.
The overview in this chapter gives a brief description of benefits management
in individual projects, and how a benefits management framework approach will
differ.
It may be helpful to explain what a benefits management framework is not:

n A benefits management framework is not a benefits register. A benefits register

records information about each benefit which can include the category, and
how that benefit contributes to the organisation’s strategic objectives. The
framework describes the structure of a benefits register (amongst other
things). It provides the categories (based on the organisation’s strategic
objectives) and sub-categories (which contribute to the categories and
therefore the strategic objectives), sub-sub categories and so on. The
framework dictates the organisation’s policy on how benefits will be measured
(and by whom), calculated and reported; how benefits will be attributed to

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 2

Purpose of a benefits
management framework

A benefits management framework is a structured way to ensure that the right

projects get the right investment of resources. A benefits management framework
helps the organisation focus on achieving its strategic objectives and get best
value from its investment.
A benefits management framework connects up the outcomes from each
project with the strategic objectives of the organisation. If a project is contributing
(or forecasting to contribute, taking into account risk), then it may justify its
investment. The framework allows rapid assessments at each project phase, and
focuses the organisation on success. It helps to make sure that ‘all projects
succeed’ (or are closed and any uninvested resources focused on projects that
will contribute to success).
Figure 2.1 illustrates how project benefits from many different projects can
be combined to contribute to the strategic objectives, although in real life the
project benefits may map in different ways to the strategic objectives of the
organisation. Benefits may be additive or combine in different ways, as explained
in sections 2.5 and 2.6.
Different projects will deliver different business change and different project
benefits. The project benefits are likely to contribute directly to strategic
objectives, or to benefit the organisation or other stakeholders in other ways.

2.1  Stakeholder perspectives

Stakeholders often have different perspectives on benefits – sometimes seeming
to be in direct conflict. Shareholders may seek to improve profitability, whereas
operational management may want better integration and lower overall cost, and
an employee may want a better work–life balance. A customer may appear to
want the exact opposite of profit, although a more nuanced approach may reveal
that it’s more subtle than that.

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 A guide to using a benefits management framework

Figure 2.1  projects within a portfolio should contribute, through their project
benefits, to the overall strategic objectives of the organisation. In real life a
mapping may not be as simple as this.

A well-designed solution can deliver all of these (and many more for
other stakeholders). Some perspectives can seem irreconcilable, for example
lower price versus higher profit. A framework helps to put the individual
compromises into perspective and helps all parties reach compromises that are
acceptable (Figure 2.2).

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 3

The components of a
benefits management
framework

In the previous chapters, the authors have introduced the benefits management
framework as a concept, given an overview of some of the terms used, and
detailed the purpose of the framework. In this chapter, the component parts of a
benefits management framework are explained in more depth.
A framework combines at least two functions:

n linking strategic objectives to individual projects, through the benefits

delivered as a result of the outcomes of those projects;
n standardisation; standard processes for managing benefits, standard tools for

measuring benefits, and standard reporting, often delivered through a

portfolio-wide dashboard.

Certain components are required for a successful benefits management

framework:

3.1  Defining the strategic objectives

Fundamental to the framework is a clear definition of the organisation’s strategic
objectives (and how they are measured, the KPIs). Strategic objectives for
change (where it tells shareholders and stakeholders how it intends to improve)
are often well-defined. Sometimes less well-defined are the organisation’s
strategic objectives for BAU (business-as-usual).
There are often a few overarching strategic objectives, covering broad areas
(such as financial solvency, staff satisfaction, quality), whereas there may be
hundreds of individual benefits from projects, such as improving the time taken
to arrange an appointment for a customer. The framework defines the components

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 A guide to using a benefits management framework

of each strategic objective, so that individual benefits from projects can be aligned
and realisation of benefits can be quantified as they contribute to a strategic
objective.
An example: the chairman’s statement in the annual report of a hospital may
say that it is building the new oncology wing (change); but it often won’t say that
the board closely monitors length of stay and successful discharge to keep bed
occupancy below 98 per cent (BAU). The board and senior management team of
an organisation will typically be responsible for all strategic objectives, whether
explicit (in the chairman’s statement) or implicit.
Each strategic objective is dependent on certain things being in place
and makes a contribution to one or more of the stakeholders. The above example
of the oncology wing is illustrated in Table 3.1:

Strategic Objective Dependent on Contributes to

New oncology wing Funding Prestige, and with it,
(binary – either it’s there or it Clearing space competitive advantage
isn’t) Building Income
Equipment Retaining staff
Staffing and training A capability to deliver other
benefits such as research
Risks such as outmoded
technology
Bed occupancy below Staffing Income
98 per cent Infection control Potential fines or withheld
(variable – there will be a payment
Staff training
relationship between the
cost or cost of risk and the Numbers of wards and Staff retention
bed occupancy down to beds Capacity to take on new
70 per cent) Converting inpatient to day services
case
Managing emergency
admissions, which in turn
affects the risk premium

Table 3.1  Example organisation KPIs (for change and for business-as-usual)

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 4

Implementing a benefits
management framework

Aligning all project benefits to a framework is as big a culture shock as changing

the project management methodology, and should be done as a change project
in its own right. Because a framework is a standard that should apply across the
whole organisation (or alliance, if this is the operating structure) and potentially
impacts US $billions of investment, it is sensible to pilot with some projects
(perhaps in some parts of the organisation) and spread the learning from those
pilots to the rest of the organisation progressively.

4.1  Specify, develop, implement, sustain

A project to implement a benefits management framework should proceed
through the four stages (Figure 4.1).

Figure 4.1  four stages to implement a benefits management framework

The specification for the change project to implement a benefits management

framework includes the scope of the framework (whether it is a single portfolio,
the whole of the organisation, or at pilot stage one or two projects), whether
measurement of benefits (or business parameters) will be reported by corporate
functions and the business units or by benefits management specialists, and
what aspects of the framework will be mandatory. Whether the framework
applies to a waterfall environment, an agile environment or a mixed environment
is also part of the specification, and this may differ for the pilot and for the full
implementation.

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 Implementing a benefits management framework

With a good specification, a decision can be made whether the benefits

management framework will itself deliver sufficient benefits to justify the
investment. For many organisations, a framework is likely to improve the
achievement of strategic objectives across the whole portfolio, but the disruption
that the change in culture will cause should not be underestimated.
Developing the framework will require considerable stakeholder engagement,
and the organisation will need to have benefits management capability in the
organisation, preferably consistent across the organisation.

4.2  Higher-level benefits management

frameworks
In some situations, especially for a large programme or megaproject, there may
be an organisation-level, government department-level or even industry-specific
framework already in existence. The organisation may be a member of a larger
group that might dictate certain standards. Since the benefits management
framework ensures standardisation across an organisation, it should follow or use
standards that are widely recognised. Checking for higher level standards will
avoid an embarrassing and demoralising change shortly into the project, which
could damage an organisation’s ability to change and a benefits manager’s (and
sponsor’s) credibility.
Some large organisations establish hierarchical families of benefits
frameworks. For instance, the MoD has a high-level benefits management
framework from which the individual MoD commanders are expected to
develop their own.
The UK Department for Transport (DfT) uses a standard called WEBTAG to
size and put a financial value against various types of transport-related benefits,
such as time savings. This ensures that all business cases put forward to and
approved by DfT that use ROI are using the same ‘currency’.
The UK NHS has various top-level frameworks in place, such as that used by
NHS Digital. This means that various industry-relevant reusable tools and
standards may be available to those developing a business case related to the
health sector, even in the private sector.
All of these frameworks ensure projects can be compared and prioritised
according to the benefits or value they forecast to deliver (taking into account the
likelihood, which can include both risk and optimism bias), so that limited
resources can be invested in the most effective way.

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 5

The benefits framework:

embedding and making
it BAU

5.1  Where benefits management fits within

the organisation
Figure 5.1 illustrates the most important project performance management
factors and drivers that will ultimately have a direct impact on benefits realisation.
Any project management methodology or approach will need to include these, in

Figure 5.1  How benefits management interfaces with everything else going on

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 The benefits framework: embedding and making it BAU

order to ensure the success of the benefits management framework. All of these
performance management factors will have a direct or indirect influence on the
achievability of the desired business benefits and should be managed with a
benefits mindset.
Each of these connections gives rise to a question, regarding how the relevant
process impacts benefits management, and how benefits management impacts
the process:

n What is the potential impact of risks on the desired benefits (not just time, cost
or quality impact)?
n What monitoring, control mechanisms, and measures need to be put in place

to make sure change is being managed effectively in order to realise the

agreed benefits?
n If the project fails to fully deliver a particular output, feature or requirement,

how will this impact the desired benefits?

n If the scope of the project increases (or decreases) will this result in more (or

less) benefits realisation and will it delay it? How will change be controlled and
impact on benefits be assessed?
n How does either good or poor leadership contribute towards benefits

realisation? What is needed from the leadership team to ensure benefits

success?
n How well does the project management plan capture and define dependencies,

and responsibilities around dependencies? What internal dependencies lie

within the boundary of the programme? What interdependencies lie outside
the boundary of the programme but within the organisational boundary?
What dependencies lie both outside the programme and organisation?
n What are the thresholds for funding potential investments? How are potential

investments expected to present their ‘case’ in terms of benefits expected?

n What quality and assurance activities need to be in place to support acceptable

products or outputs that contribute ultimately towards the desired benefits

realisation?
n What are the most important benefits across the different stakeholder

communities? Do the stakeholders care? Are they interested? Has the benefits
manager identified and planned all the deliverables that will be needed for
them to effectively exploit the benefits – e.g. communications, user testing,
training?
n Is there a structured approach to change management in the organisation?

Are change managers routinely assigned to change programmes? Is the

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 6

Conclusion

At one level, a benefits management framework incorporates and standardises

the templates and processes for benefits management. However, it also plays a
far more important role. A benefits management framework aligns the benefits of
projects to the strategic objectives and KPIs of the organisation. This facilitates
decision making – by understanding the clear linkage (or not) between the
project and the organisation’s success, a correct decision on the allocation of
resources can be made.
However, a benefits management framework does a lot more than this.

1) In the course of implementing a framework, an organisation will become

benefits-led. This means that investment decisions will be made on the basis
of contribution towards the organisation’s strategic objectives, rather than on
the basis of persuasion and personality.
2) By standardising the nomenclature, measuring, recording and reporting, a
framework will change the culture of an organisation to be more results-
focused. Results to be achieved can include creating a community or improving
the environment – it does not simply mean a focus on profit.
3) As staff and the organisation understand the skills involved in benefits
management, it is likely that the capability to manage benefits will improve.
This could have an impact on professionalism in all fields, especially as many
organisations will find themselves moving towards a structure where the
specialist benefits managers are located within a PMO, supporting people in
the business and on project teams who monitor and optimise benefits on a
day-to-day basis in their areas of work.

As you will have gathered from this guide, there is a lot more to creating a benefits
management capability at an organisational level than producing benefits
management deliverables for one or two isolated projects or programmes.
Sponsorship is paramount, as is buy-in from the rest of the executive
committee, particularly the investment committee.
Once the benefits manager has assessed the ‘as is’ situation and agreed
the ‘to be’ target levels of benefits management maturity with the benefits

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 Appendix 1 Glossary

Italicised terms that are not included in the APM Body of Knowledge 7th edition
glossary are given below, and describe the context in which they are meant in this
guide:

Agile A family of development methodologies where

requirements and solutions are developed iteratively
and incrementally throughout the life cycle.
Asset Anything tangible or intangible that can be
owned or controlled to produce value and that is
held by a company to produce positive
economic value (Wikipedia def.).
Assumption Acceptance without proof that something will or
won’t happen. Project assumptions should be
listed in a RAID log.
Attribution An assessment of how much of the outcome
was caused by the contribution of this or other
organisations or projects.
Audit criteria A set of criteria that must be met in order to pass
the audit. See ‘compliance’.
Baseline The reference levels against which a project,
programme or portfolio is monitored and controlled.
Benchmarking Comparing one’s business processes and
performance metrics to industry bests and best
practices from other companies.
Benefit A positive and measurable impact of change.
Benefit profile Template that contains all information for a single
benefit such as the measure, baseline, target,
frequency of measurement, and associated risks.
It is often provided to the benefit owner as an
‘instruction’ for how the benefit will be realised
and the change that needs to take place.*

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 Appendix 2 Tools

The guide has mentioned benefits management and collating reports. In this
appendix, the authors offer further reading.

A2.1  Standards for benefits management

capability
It is important to recognise that one size does not fit all, and that any approach
needs to be scaled and adapted to different contexts. There are putative
standards which may be helpful, e.g. P3M3 (Fletcher, 2011; Winter & The APM
Group, 2011; Axelos, 2013, 2015b, 2015c; Wikipedia, 2015) and Praxis (Praxis
Framework, 2015a, 2015b, 2015c, 2015d).

A2.2  Recommended reading for benefits

management
Key authors on the subject of benefits management and their main guides are
listed by author. There are subtle differences in their approaches, and once an
organisation has gained some maturity with benefits management, it may be
worth exploring the differences described by the authors below.
John Thorp could be described as the starting point for benefits management,
although many of the early books have been superseded by later editions (Thorp
& DMR Consulting, 1998; Thorp & Fujitsu Consulting’s Centre for Strategic
Leadership, 2003; APM & Thorp, 2011, 2012).
Gerald Bradley and Steve Jenner are Fellows of APM and take a particularly
readable approach (Bradley, 2006; Jenner, 2009a; Bradley & Stationery Office,
2010; Jenner, 2014).
A new guide to benefits management is comprehensive and easy to read, and
may prove useful (Dolan, 2018).
A number of organisations have also documented their benefits management
approaches (in addition to the APM approach described earlier); this includes

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 Appendix 3
Documents cited

Abdul Rashid, Z., Sambasivan, M., & Johari, J. (2003). The Influence of
Corporate Culture and Organisational Commitment on Performance. Journal
of Management Development, 22(8), 708–728. Date accessed: 19.09.2019.
https://www.emeraldinsight.com/doi/abs/10.1108/02621710310487873
APM. (2019). Body of Knowledge 7th edition: Association for Project
Management.
APM, & Thorp, J. (2011). Winning Hearts and Minds. Association for Project
Management. Date accessed: 19.09.2019. https://www.apm.org.uk/media/
1187/winning-hearts-and-minds.pdf
APM, & Thorp, J. (2012). Beyond ‘Business as Usual’ to ‘Value as Usual’.
Association for Project Management. Date accessed: 17.09.2019. https://
www.apm.org.uk/media/1246/delivering-benefits-from-investment-in-
change-beyond-business-as-usual-to-value-as-usual.pdf
APMG (2014). Managing Benefits. Date accessed 22/09/2019. https://apmg-
international.com/product/managing-benefits
Axelos. (2011). Managing Successful Programmes (4 ed.): TSO. https://www.
axelos.com/best-practice-solutions/msp
Axelos. (2013). P3M3 – The Portfolio Model v2.1. Date accessed: 19.09.2019.
https://www.axelos.com/best-practice-solutions/p3m3/what-is-p3m3
Axelos. (2015a). What is P3M3? Date accessed: 19.09.2019. https://www.
axelos.com/best-practice-solutions/p3m3/what-is-p3m3
Axelos. (2015b). P3M3 – Project Model. Date accessed: 19.09.2019. https://
www.axelos.com/best-practice-solutions/p3m3/what-is-p3m3
Axelos. (2015c). P3M3 – Programme Model. Date accessed: 19.09.2019.
https://www.axelos.com/best-practice-solutions/p3m3/what-is-p3m3
Bradley, G. (2006). Benefit Realisation Management: A practical guide to
achieving benefits through change. Aldershot, Hants, England; Burlington,
VT: Ashgate Pub.

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