Mr Debarun Sengupta

Flat 242
41 Millharbour
London
E14 9NE

Good news -
you can pay a bit less

Hello Mr Debarun Sengupta Your customer

reference number
851013199481
It’s important to us that you don’t pay more than you need
to. That’s why we check in and keep an eye on your account. Your supply address
Flat 242
We’ve noticed that we can reduce your Direct Debit payments to £10.00 41 Millharbour
each month starting on 24 January 2020. London
E14 9NE
We’ll take care of everything for you, so there's nothing you need to do. If
you'd like to talk to us about the changes, call our dedicated payment Our new British Gas
number 0333 202 9802*. It’s not unusual for this to happen. Nearly 2 in 3 of app is here - download
our customers see a change in their payments during their payment plan. it today

Letter reference
PAY/PSC/REAS

28 December 2019

Paying too little On Plan Paying too much

To find out more about why your payments can change, visit
britishgas.co.uk/paymentplan. You're sure to find the answer you're
looking for and you won't need to hang around waiting on the phone.

Thanks for trusting us to keep your home warm and working.

Your British Gas team

*We may record calls to help improve our service to you. Call charges to 03 numbers will cost
no more than 01 or 02 numbers, please check with your phone provider. Our opening hours
are: Mon-Fri 8am-8pm and Sat 8am-6pm PTO>
 The Direct Debit Guarantee
This Guarantee is offered by all banks
and building societies that accept
instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, British
Gas Trading Limited will notify you 10 working days in advance of your account being
debited or as otherwise agreed.
If you request British Gas Trading Limited to collect a payment, confirmation of the
amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit by British Gas Trading Limited
or your bank or building society you are entitled to a full and immediate refund of the
amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when British Gas
Trading Limited asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building
society. Written confirmation may be required. Please also notify us.

Priority Services
Register
Need extra help?
For planned power cut
warnings, letters in
large print, Braille or
British Gas is a trading name of British Gas Trading Limited. Registered in England & Wales (No. 03078711). Registered audio visit
Office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. British Gas is a mandatory FIT Licensee.
britishgas.co.uk britishgas.co.uk/psr
 Your electricity meter readings used for this
Mr Debarun Sengupta
statement have been estimated. Submit meter
Flat 242 readings and only pay for the energy you use at
41 Millharbour britishgas.co.uk/submitmeterread
London
E14 9NE

Your electricity Your customer number:

statement 851013199481

Statement date: Statement period:

28 Dec 2019 16 Oct 2019 - 28 Dec 2019

1 2
What’s my balance? What do I pay?
Your monthly payment will decrease to £10.00.

You are in
credit by
£13.33 Based on your actual electricity use this period
your new payment of £10.00 will start on 24 Jan
2020.
3
Could you pay less?
Electricity tariff: Temporary May 2021, ending 31 May 2021 Remember - it might be worth thinking about switching your
tariff or supplier.
Personal Projection is our estimate of your energy costs
(including VAT & other discounts) for the next twelve months
and is based on previous actual consumption. This could be
Your balance was in credit by £176.68 affected by future tariff, price or consumption changes.
Total charges (including VAT & adjustments) £525.00
Your electricity Personal Projection is £849.08
What you've paid -£361.65
Direct Debit 24 Oct 2019 -£171.19 Cheapest Similar and Overall Tariff
Save £3.02 by switching to HomeEnergy Fix April 2021. Fixed tariff
Direct Debit 25 Nov 2019 -£95.23
Direct Debit 24 Dec 2019 -£95.23 Tariffs may have eligibility criteria, exit fees, different Ts and Cs and can be
withdrawn at any time.
Your account balance is in credit by £13.33
Find out more at britishgas.co.uk/tariffs

See step 4 for more details about your

account and tariff

To manage your payments online

britishgas.co.uk/ddonline
4
I’d like more detail

To help you find a better deal, you'll need your energy data.
About your tariff Just scan this QR code to download it to your smart phone or
This information will help you to compare your current
tablet. If you don't have a QR code reader, you can download
tariff with others available.
Your electricity tariff one from the App Store or Google Play.
Tariff name Temporary May 2021
Payment method Monthly Direct Debit
Tariff ends on 31 May 2021 €B^^^B€
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UtUd]X-^m@q'FP(_pc~7|[MH%nM'Hwp}rk:0YH5(>
€B^^^B€
7"($+7S~?WqWK"K=FWr=n;4$of rBUe+-d9 esr(%4d+n ^sH%]TrJH&@/
(%
Exit fee (if you cancel this tariff before end date) Not applicable VD}KVYPMC09Dq?Walud
?H_<_q_0;`Rs%P%dg^O9f@%PJ9zd;`r@O
Annual usage 4382.00 kWh R:) +P}2*RHT\.lcKx@)y0J(%C4/KYeJ:Kj ik9`em1JHK r(HPPip8-€
cu3f{VGt_\
BsG=`.[%yKd}KJ8E43rJ=OTf~\EU2J9-HAR6/f-zdsM{5-LG
(based on your estimated use to date) nP%(}+DC7KN.fV:$T"*rrHT??#JH%dR+mG_*fr'%dr
I _GB+%j3fJ}<z4/H
3KJhUVezmC?ZK0ufe{€pu(gk9JT
dC! hxJH1frodae06 < mvM9Kf
P=z5+&c\j{)w?",pv&[f"8=fT\fI<08sH%TrJ=r((%}3q;%d4bJ9zd1?9€}(%$sr?9
KY<9vV",m]
_F>QKBuj(/w+NX#N;-msO9KdTdcJ9%swOYKr(H%tuCJH%d)O

s3O9+Wjr* =-?Wylf(O[4?9 c/HTr?A(iXtcT$>?9(mgJ9m48LBB
€B^^^B€
nWCZz-"aybXtRv*ry ]s4d+MLtZvPsHGg)q,bZw|Uv JT

Your actual meter readings.

Your refund summary Electricity 6 4 5 5 3
28 Oct 19 - Electricity £347.00
Total refund £347.00
Your electricity use in detail
Why your payments are less
We're reducing your payments because the amount of energy you're
using has changed since our original forecast. We'll carry your balance
forward to your annual review. If we've got a recent meter reading and
you're more than £75 in credit at your annual review we'll automatically
refund you. You can check the balance of your account and manage
your payments online at britishgas.co.uk/myaccount
Meter number: I99A 05817

16 Oct 2019 - you gave us your meter reading 63571

30 Nov 2019 - estimated meter reading 64164
Estimated kWh used over 46 days 593.00
Cost of electricity (593 kWh x 14.850p) £88.06
Standing charge
16 Oct 19 - 30 Nov 19
46 days at 23.200p per day £10.67

1 Dec 2019 - estimated meter reading at tariff change 64164

28 Dec 2019 - you gave us your meter reading 64553
Actual kWh used over 28 days 389.00
Cost of electricity (389 kWh x 16.630p) £64.69
Standing charge
1 Dec 19 - 28 Dec 19
28 days at 21.838p per day £6.11

Total electricity used £169.53

VAT at 5.00 % £8.47
Total electricity including VAT £178.00
Total refund £347.00
Total £525.00
5
Can I save some money?

At British Gas, we want to help you get on top of your energy usage and are happy to provide advice about
where to start and the tools you need to make a change. For top tips on saving energy in your home, visit:
britishgas.co.uk/energysaving

Did you know?

If everybody in a family of four replaced one bath a week with a five-minute shower, a saving of up to £20 a year could be
made on the gas bill

Did you know?

Doing one less washing machine cycle a week will save £5 of energy a year

1. Be efficient
Manage your energy consumption.
See how your energy use compares with others in your neighbourhood britishgas.co.uk/compare 11

To help customers understand where their energy

6
Where’s my energy from? comes from we provide our customers with information
about the mix of fuels we use to generate their
electricity and the impact it has on the environment.
Energy Source British Gas UK Average
Coal   4%       5%    
Natural Gas   29%                                  41%                                           
Nuclear   9%          19%                       
Renewables   56%                                              33%                         
Other fuels   2%     2%  
This data refers to the total amount of electricity purchased by us between 01/04/2018 – 31/03/2019

Environmental impact
British Gas CO2 emissions: 157 g/kWh High-level radioactive waste: 0.0006 g/kWh
UK Average CO2 emissions: 208 g/kWh High-level radioactive waste: 0.0013 g/kWh
7
Where can I get some help?

Your electricity supply Need extra help such as advanced power cut
S
01 801 902

number is: 12 0005 1328 510

warnings or letters in large font, Braille or
audio? Visit:
britishgas.co.uk/priority-service-register
London Electricity Price Area
Morrison Data Services read your meter
The company responsible
britishgas.co.uk Know your rights Emergency for the electricity supply
To manage your account, pay It's easy to get free,
your bill and submit your meter independent advice so that Electrical emergency or delivery network is:
readings visit: you 'Know your rights' as an power cut?
britishgas.co.uk/login energy consumer. You might
want to get a better deal, find
105 UK Power Networks
Fore Hamlet
Call our 24 hour automated line (24 hours a day) Ipswich
out how to make a complaint,
on Suffolk
0333 202 9524
get advice about the quality
of your electricity or gas IP3 8AQ
Write to: supply, or ask for help if
British Gas you're struggling to pay your
PO BOX 227 bills. To 'Know your rights'
Rotherham visit

Brit|ELE|TC 06|08|
S98 1PB citizensadvice.org.uk/energy
for up to date information.
For account questions please
have your meter reading handy.

If you are unhappy with our service We aim to resolve complaints

Visit britishgas.co.uk/energycomplaints or write to as quickly as possible
Complaints Management Team, PO Box 226, Rotherham S98 We’ll make every effort to resolve your complaint within a day of
1PB. receiving it. However, sometimes it can take a little longer, so if we
haven’t been able to sort things out within eight weeks, or if we
can’t agree a way forward with you, (we call this ‘deadlock’), we’ll
If you’d prefer to write to us: write and let you know that you have the right to pass your
Complaints Management Team, PO Box 226, complaint to the Ombudsman Services: Energy.
Rotherham S98 1PB
The Ombudsman is there to help sort out disputes between energy
If you need independent advice suppliers and their customers. It’s free to use their services and
The Citizens Advice consumer service gives free, confidential and they’re totally independent – they don’t take sides and their
impartial advice. You can get in touch with them for advice at anytime decisions are based only on the information they have. You can call
during the complaints process. Call them on 03454 04 05 06, or visit them on 0330 440 1624, go online at
citizensadvice.org.uk/energy ombudsman-services.org/energy or write to Ombudsman Services:
Energy, PO Box 966, Warrington, WA4 9DF

You don’t have to accept their decision, but if you do, we’ll act on
what they say. That might mean saying sorry, explaining what’s
gone wrong, fixing the problem or paying you compensation.

British Gas is a signatory to the Smart Metering Installation Code of Practice (SMICoP) which has been approved by Ofgem. British Gas is the trading name of British Gas Trading Limited.
Registered in England and Wales (No. 03078711). Registered Office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. British Gas is a mandatory FIT Licensee. britishgas.co.uk
VAT Registered Number 684 9667 62. Bill date and tax point 28 December 2019.