Internet Check-In en
Internet Check-In en
2. Passenger Identification
• Enter the last name accordant with your booking and electronic ticket, combined
with confirmed booking reference, Frequent Flyer Program or electronic ticket
number then click Continue.
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3. Dangerous Goods Question displayed
• To ensure passenger do not bring dangerous good items either load as check
baggage or carry on baggage. Passenger is required to tick and Continue.
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4. Passenger displayed
4.1 Single passenger check-in, flight and passenger information are provided.
4.2 Multi passenger check-in from the same and different PNRs. By selecting which
ones are to be checked-in. One or more passengers can be selected at the same time,
including infants. As long as they are travelling the same journey and class. Then
click Confirm Passengers afterward.
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5 . Summary
Information is displayed to the passenger on the summary screen including meals,
Frequent Flyer and baggage allowance.
5.1 Add Frequent Flyer : passengers are allowed to update their Frequent Flyer by
selecting the frequent flyer airline and enter number, then select to save.
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5.2 Add Passengers : passengers are allowed to add other passengers (from the same
and different PNRs) then select to Add Passenger, if not passenger have to select
to Confirm Passengers. After selecting passengers from a single reservation,
additional passengers can be added to the list of passengers by selecting this
option. Then click Confirm Passengers.
5.3 Change seat : after click Change Seats, passengers can change their seat selection
by displaying the flight seat map and choosing a new seat.
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6. Confirm Check-in
Nationality and Regulatory data provided only for destination outside Thailand.
Internet Check-in allows passengers to input the necessary regulatory information
required by the destination country. If the passengers do not have information ready,
they are warned they will need to see an agent at the check-n counter and are not able
to print a boarding pass.
6.1 Regulatory data information can then be provided automaticly in case of
those required data has already been informed in the booking when their
reservation has been made.
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6.2 Passengers who do not have the information ready from their booking
have either to fill in all information required or select “ I will Provide these
later”
Note: For security reason, Nationality can not be amended either by clicking Back or
re-enter Internet Check-in. Passenger has only to amend at check-in counter at the
airport.
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7. Boarding Passes and Confirmation Documents
Internet Check-in feature can generate and display the relevant boarding pass and
confirmation document in the browser, to be print as a A4 PDF document,
alternatively passenger can save from e-mail to print off. Or passenger can have a
Mobile Boarding Pass, Passbook Boarding Pass delivered to their mobile phone.
7.1 Boarding Pass is delivered to the eligible passenger who travels to domestic
(in Thailand) and the destination country where the advance passenger
information are not requirded.
When the eligible passenger has checked-in, Print, Receive on iPhone/iPod and
Receive Mails buttons are activated.
7.1.1 How to get Boarding Pass
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1. Passenger is able to select Print home print boarding pass on A4
paper (PDF)
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3. Passenger is also allowed to receive the boarding pass through their
e-mail then save to print off.
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7.1.2 Boarding Pass Types
- Home Print Boarding Pass
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- Mobile Boarding Pass
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7.2 Confirmation Document is delivered to the ineligible passenger travels to
the destination countries which are required by the local immigration to input
the advance necessary information and passenger purchases ticket through
credit/debit card via web and telephone. This kind of passenger is not allowed to
print a boarding pass.
After passenger has completed check-in, “Boarding Pass Printing Inhibited” is
warned.
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2. Passengers are allowed to save the Confirmation Document from email
received as they required obtaining boarding pass at check-in counter.
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8. Check In Complete
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9. To Cancel Check-in, Modify Check-in or Reprint Boarding Pass
Passengers who have already checked-in and preferred to cancel, modify or
reprint boarding pass, have to re-access to internet check-in, identify themself
and select the preferable process.
Example: To Cancel Check-in
9.1 Access to Internet Check-in, identification details is needed.
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9.3 Tick Select for cancel check-in then passenger is now cancelled from the
flight.
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