3/24/2019 14 Common Call Center Job Interview Questions and Answers

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In this blog post, I will be discussing the most common and hardest to answer
call center interview questions for first timers, fresh graduates, beginners, and
freshers. I also would be equipping you (our dear readers) with valuable tips on
Recent Posts how to answer these call center interview questions.
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While call center job interview questions will mostly resemble interview
questions found in job interviews in other industries, the content of your
Where To Go For interview answers will have to be tailor-made for the needs of the call center
International Museum Day industry. Job interviewers in the call center industry will primarily be on the
2018 lookout for skills such as flexibility, customer service, multitasking, good
communication, and critical thinking.

14 Common Call Center Job

Interview Questions And This blog post features call center interview question and answer samples in a
Answers question and answer format. The answers will be given in a script format. This
will be followed by a short explanation on each call center interview question
and answer.
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How To Find Your Precinct
Table of Contents

The Little Prince In Different

Philippine Languages
Call Center Interview Question 1: Tell me something about yourself.
Call Center Interview Question 2: What is your idea of a call center?
Call Center Interview Question 3: Why do you want to work in a call
center?
What Everyone's Call Center Interview Question 4: What are your strengths and
Reading weaknesses?
Call Center Interview Question 5: What makes you qualified to work in
14 Common Call Center a call center?
Job Interview Questions
and Answers
Call Center Interview Question 6: Why do you want to work for our
company?
COMELEC Precinct Call Center Interview Question 7: What has been your most significant
Finder: How to Find your
Precinct
achievement?
Call Center Interview Question 8: Give me one quality that you have
No te Vayas de which will not make me hire you.
Zamboanga Song Lyrics
Call Center Interview Question 9: How do you see yourself five years
6 Advantages and from now?
Disadvantages of
HOME ABOUT FOOD CALL CENTER MONEY TRAVEL CHABACANO OTHER TOPICS LINKS CONTACT ME

Higit Pa Bumuo ng Blo g Mag-sign i n

Working in a Call Center Call Center Interview Question 10: What are your goals in life?

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3/24/2019 14 Common Call Center Job Interview Questions and Answers

Call Center Interview Before Your Call Center Interview

Question 11: What do
How Not To Be Nervous During A Call Center Job Interview
you know about this
company?
Topics Reviews

(34) Call
Center Tips & Tricks
(21) Money Matters (21)
Travel (17) Food Galore
(16) Zamboanga City
(14) My Musings on
Historical and Current
Events (11)
Nursing (10) Anything Adsense
(3)
Call Center Interview
Question 12: What is
your idea of quality
Call Center Interview Question 1: Tell me something about yourself.
customer service?
Call Center Interview
Call Center Interview Answer 1: Well, I can say that I am a person with varied
Question 13: What is
interests. During my spare time, I like to sketch anything that I see on the street
your expected salary?
such as a dog passing by or a little girl buying candy from the neighborhood
Call Center Interview store. These things fascinate me. I guess I like to observe people. On Sundays,
Question 14: Why I do volunteer work at an orphanage. My volunteer work consists of
should we hire you? encouraging wealthy people to donate money to the orphanage. What we do is
The Call Center Industry we go to the upscale neighborhoods of the city and tell them about the
in the Philippines orphanage. When I have the time, I also like to read novels, and play
How to Pass Call basketball.
Center Interviews
Call Center Job Explanation to Call Center Interview Question and Answer 1:
Interview Role Plays
Out of the Box Call This call center interview question is probably one of the most neglected and
Center Interview least prepared for by interviewees. The question seems very simple and direct
Questions And How to the point. Your answer though to this question will set the course of the
To Answer interview. From this very simple question, interviewers can likely guess at
whether you are a good candidate or not so please do not take this question for
Them
granted. Most applicants will answer this call center interview question with
What Call information already found on their resumes like their name, address, and school
Centers information. Do not make this mistake. When being asked this question, you are
Are supposed to answer with information not found on your resume. Why would the
interviewer want to know about your name, age, and address when this
Looking For In
information is already on your resume?
Job Applicants
Reminders
A very good answer to this call center interview question would be to talk about
your hobbies. When you do talk about hobbies, remember that by doing this,
you are also providing the interviewer with information about your skills. For
example, if you say that you play sports like basketball or baseball, this tells the
interviewer that you are competitive. If you say that you like to play chess, this
means you’re analytical. If you tell the interviewer that you are involved with
various organizations, this spells leadership and people skills. So do not take
this call center interview question for granted. Make sure to answer this question
by giving the interviewer an idea that you are who they are looking for. If you do

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not have any “good hobbies” (like all you can say is watch HBO, eating, and
sleeping), another approach you can take is talking about your family. Describe
your relationship with your family. Talk about your brother, the pilot, or your
mom, the actress. Say that you are very close to your family, that you guys go to
church every Sunday and watch a movie afterward. If you like to watch TV,
amuse your employer by saying something like I’m addicted to Game of
Thrones. I watch all GOT episodes on DVD every day. If all you have in your
arsenal is reading, then make it sound better and more interesting by saying
that you are a voracious book reader. Rack your brain. Make sure that when
you tell something about yourself, it sounds interesting and will make you shine.

Call Center Interview Question 2: What is your idea of a call center?

Call Center Interview Answer 2: My idea of a call center is that it is a place

where people take calls from customers and deliver superb customer service
experience. I know that the people who work for call centers are extremely
flexible people who adapt to different cultures, different people, and different
schedules all at the same time.

Read: What is a Call Center?

Explanation to Call Center Interview Question and Answer 2:

This call center interview question aims to gauge how correct your expectations
of a call center job are. Answer this question by giving out your general
expectations of a call center job. Describe the work (selling if it’s a sales
account, instructing callers if it’s a technical support account, etc.) or the people
working in call centers. This call center interview question will only be asked if
you don’t have any call center experience yet.

Call Center Interview Question 3: Why do you want to work in a call

center?

Call Center Interview Answer 3: I’d like to work in a call center because I have
the skills to match the ones needed for this job. I graduated as a nursing student
and during our on-the-job training, I learned a lot about communication skills
and how to deal with people. As a nursing graduate, I am skillful in dealing with
difficult people and patient in working with irate clients. In my course, we were
taught how to be good listeners which I know, is a very valuable skill in this
industry. Another reason I want to work for a call center is because I know that
the benefits and pay in the call center industry are better compared to those in
other industries. I also know from my friends that the chances of career growth
in this industry are high. In the past, I have heard of people getting promoted
overnight.

Read: 5 Call Center Interview Questions And Answers For Fresh graduates
in the Philippines

Explanation to Call Center Interview Question and Answer 3:

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This is another call center interview question that is only directed to applicants
without any call center experience. Please do not answer this call center
interview question by saying that you need money to help your parents. The
interviewer wouldn't want to hear that you are in this just for the money. For
Filipinos, please do not answer this call center interview question by saying that
you want to improve your English. By applying for a call center job, you should
already be confident with your communication skills in English. The above
response, by the way, is a good example of how you can relate your college
degree to a job in a call center. I purposely chose to give a response that a
nursing graduate could give to this call center interview question because of the
many nursing graduates in the Philippines trying to look for a job in the call
center industry.

Call Center Interview Question 4: What are your strengths and

weaknesses?

Call Center Interview Answer 4: I am a very patient person capable of dealing

with irate and demanding customers. I can think out of the box, so I have
exceptional problem-solving skills. I have good communications skills, and I can
learn how to operate new computer programs very fast. I am a team player, and
I get along with people very well. Those are my strengths. As for my
weaknesses, I guess my biggest weakness is working too much and not
knowing when to stop. I would say that this is a weakness because sometimes, I
would render too much over time that it becomes detrimental to my health.

Read: 6 Advantages and Disadvantages of Working in a Call Center

Explanation to Call Center Interview Question and Answer 4:

The call center interview answer 4 is pretty much self-explanatory. With this call
center interview question, you would want to enumerate skills that are needed
as a call center agent. These include (but are not limited to): flexibility,
adaptability, good communication skills, good listening skills, patience,
proficiency in Microsoft Office programs, good typing speed, and excellent multi-
tasking skills. Of course when it comes to your weaknesses, you don’t want to
say that you don’t have any as this will make you look egotistic. So make sure to
be prepared to come up with at least one weakness that isn’t too negative.
Examples of weaknesses that aren’t very negative are: being workaholic and
being too friendly. Answer this call center interview question with a lot of
confidence.

Call Center Interview Question 5: What makes you qualified to work in a

call center?

Call Center Interview Answer 5: I am qualified to work in a call center because

I possess qualities which makes one a good call center agent. I am very flexible;
I don’t have complaints with shift work or working at nights and with split days
off. I am willing to learn, and I am not intimidated with learning new things. I am
very patient, and I know how to deal with stress. I believe that these qualities
make me qualified to work in a call center.

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Read: Do you need an accent when working in a call center?

Explanation to Call Center Interview Question and Answer 5:

Answer this call center interview question by just reinforcing your answers to the
previous call center interview question presented. You can also answer this
question by expounding on your strengths and good qualities.

Call Center Interview Question 6: Why do you want to work for our
company?

Call Center Interview Answer 6: I have heard nothing but good things about
this company from people who have worked here. People say that the accounts
here are very stable, the management is kind to its employees, and everyone is
friendly.

Explanation to Call Center Interview Question and Answer 6:

In answering this call center interview question, simply cite the company’s
positive attributes.

Call Center Interview Question 7: What has been your most significant
achievement?

Call Center Interview Answer 7: My most significant achievement would have

to be graduating from college. I say this because for four years, I have labored
so much to get good grades and recognition and it all culminated in my
achievement of a college diploma.

Read: Pros and Cons of Working in a Call Center

Explanation to Call Center Interview Question and Answer 7:

This call center interview question aims to look at how you see yourself as a
person. Most of us would apply for a job at the age of twenty and at that age, it
is presumed that you already have some achievement even if it is only in your
own right such as motherhood, marriage, etc. Rack your brain. You’ll think of
something.

Call Center Interview Question 8: Give me one quality that you have which
will not make me hire you.

Call Center Interview Answer 8: A lot of my friends say that I am a

perfectionist. I never consider something done as long as I don’t find it perfect.
In my previous job, I sometimes would go on over time just to make sure that I
complete all my tasks; and they are done to perfection. I show up for work every
day, and I am never late. I remember that when I was still in school, I never
missed an assignment or a project. I also remember that whenever we were
tasked to come up with a play, I would always be the one who would be insisting
that we practice three times a week, and all my classmates would complain and

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get mad at me saying that they only want to practice once a week. Being a
perfectionist can be bad especially when the people around you are lazy but I
believe that in certain situations, it can be a valuable trait.

Read: 10 Last Minute Reminders for your Call Center Job Interview

Explanation to Call Center Interview Question and Answer 8:

This call center interview question is tricky and will stump a lot of people. In
effect, this question is asking you for your weakness. Do not say that you don’t
have any qualities that are negative. If you do this, you will look proud and
conceited to the interviewer. The best approach to answering this call center
interview question is to present a trait of yours which is not that negative.
Examples of traits that are bordering positive and negative are being a
perfectionist, overly friendly, too loyal, and workaholic. Of course, reinforce your
answer by explaining this trait of yours to the interviewer. Make sure as well that
you know how to turn your negative attitude into a positive one (just like the
interviewee did in the response provided above). Remember to answer this
question with a lot of conviction and confidence.

Call Center Interview Question 9: How do you see yourself five years from
now?

Call Center Interview Answer 9: I see myself working for this same company
but with a higher position.

Explanation to Call Center Interview Question and Answer 9:

In this question, the interviewer wants to know if your goals in life are in line with
the company’s objectives. It is good to be honest with the interviewer on this
question so that expectations will be properly set.

Call Center Interview Question 10: What are your goals in life?

Call Center Interview Answer 10: My short term goal is to have a stable job
with this company. After working for a couple of years with this company, I
would like to see myself take on more responsibilities like maybe become a
supervisor or a trainer. Meanwhile, my long term goal is to have an upper
management level position with this company.

Explanation to Call Center Interview Question and Answer 10:

This call center interview question is almost the same as the previous one
presented.

Call Center Interview Question 11: What do you know about this
company?

Call Center Interview Answer 11: I know that this company is one of the
leading companies in the call center industry. You have several sites in the
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world, one in Atlanta, and four in Dallas. You have several accounts; most of
them are medical and financial accounts. I also happen to know that most of the
accounts in this call center company are very stable because this is what my
friends who work here tell me.

Read: How to Handle your very First Call in the Call Center

Explanation to Call Center Interview Question and Answer 11:

This call center interview question is simply for the interviewer to know if you
know anything about the company. It isn't necessary to know when the company
was established or how much they made in the last quarter. You can answer
this call center interview question by just giving out general and insignificant
information about the company. Of course if you know tidbits like the name of
the company president or a recent merger between the company and another
call center, then by all means, do impress the interviewer with this information.
So as not to be caught empty handed, it is advisable to do some research about
the company before the interview. Obviously, please avoid telling anything
negative about the company.

Call Center Interview Question 12: What is your idea of quality customer
service?

Call Center Interview Answer 12: My idea of quality customer service is going
out of your way or going the extra mile to provide customer service or to help
customers. It is not simply providing assistance according to what you are
expected of.

Read: Pros and Cons of Working in a Call Center

Explanation to Call Center Interview Question and Answer 12:

This call center interview question is simply for the interviewer to know how you
view good customer service. The idea when answering this question is to say
that good customer service is going out of your way to help the customer.

Call Center Interview Question 13: What is your expected salary?

Call Center Interview Answer 13: Whatever amount you give to people with
my qualifications would be fine.

Explanation to Call Center Interview Question and Answer 13:

As much as possible, do not answer this question with a figure. The best way to
answer this call center interview question is by saying that you are okay with
whatever the company decides to give you. If the interviewer asks you to give a
figure, then that is the only time that you should give a figure. Of course, make
sure that you can defend your answer. Do not give a figure that is very small.
The interviewer might think that you don’t value yourself, and you have a low
self-esteem. A good practice is to come up with a figure that is a few thousands

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higher than the industry average or what you were given previously by your old
company. When the interviewer asks why, then you can simply say that this is
the average salary in the industry or that you want to have a job that pays more
than your previous one.

Of course, if you are in the position to dictate the salary you want the company
to give you (meaning you have a lengthy experience in the call center industry
already) then by all means, give them a figure right away when answering this
question.

Call Center Interview Question 14: Why should we hire you?

Call Center Interview Answer 14: I have all the qualities that a good call center
agent should possess. I am punctual, disciplined, patient, and flexible, and
organized. You won’t have any problems with me when it comes to attendance
and my behavior. I have good communication skills, multi-tasking skills, and I
am a fast learner. I can guarantee you that I will be able to deliver what is being
asked of me, and I will give my one hundred percent to this company. I know
that I have what it takes to become a good customer service representative.

Read: How to Make a Call Center Resume

Explanation to Call Center Interview Question and Answer 14:

This call center interview question isn't intimidating as it sounds. To answer this
question, simply reinforce your position by enumerating your strengths and how
these strengths can relate to being a good call center agent. Answer this call
center interview question with a lot of confidence and conviction.

Please don't forget to come up with answers to possible follow-up interview

questions the interviewer may have. If the interviewer asks you what your
hobbies are, and you say reading, please expect the interviewer to ask as well
questions like what is your favorite book or who is your favorite author and why.

Read: How to Handle your very First Call in the Call Center

When the interviewer asks an interview question that you haven’t prepared for,
remain calm. Take a second or two to think of your answer. Two-second pauses
are definitely accepted. Pauses which are longer than two seconds though
might give an impression that you can’t express yourself well in English.

Remember that the call center interview questions and answers in this article
are just a guide. Please do not just memorize whatever was written in this post
and use it in your interviews. And please do not be tempted to lie to the
interviewer. Remember that interviewers will always try to catch job applicants
lying.

The Call Center Industry in the Philippines

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The call center industry is one of the fastest growing in the Philippines these
days. In the past few years, call center companies mushroomed all over Makati,
Ortigas, and Cebu. As recently as ten years ago, there were only a few call
center agents, and the word call center was hardly ever used in the country.
Today, almost every family in the Philippines has at least one member working
in a call center company. The reason for this boom is partly economics. In the
Philippines, low paying jobs are very notorious, and while call centers set up
shop here because of the low labor costs, Filipinos decide to work for the call
center industry because it pays higher than average wages. Consider this: if you
are an average worker in the Philippines with an entry level position, you are
probably getting paid seven to ten thousand a month; meanwhile, an average
employee in a call center company with an entry level position will get around
fifteen thousand pesos a month, plus free dental and health benefits (HMO).
Call center companies also will pay your SSS (Social Security), PAGIBIG (home
building fund), and PhilHealth (health insurance) from day one on the job. It is
no wonder then that almost every day, you see hundreds of applicants in the top
call center companies in the country. If you are reading this post, then you are
undoubtedly one of the many Filipinos aspiring to work in a call center company.
Even though the demand for call center agents outpaces the availability of
qualified workers, having the qualifications to become a call center agent alone
does not guarantee you a job in call center companies.

Read: 6 Advantages and Disadvantages of Working in a Call Center

Furnishing a resume is easy, then the hardest part begins: the job interview.
Some people who are very much qualified to become call center agents seem to
question at times why they aren't able to pass call center interviews. The answer
is simple. They are most probably not giving very good answers to the interview
questions directed at them.

How to Pass Call Center Interviews

Most people say that it is not what you say, but how you say it. While it is true
that how you deliver your answers to the interview questions hurled at you
matters a lot, the content of your response would also be significant. So please
do not dare to think that you can pass a call center interview with just
confidence as your weapon.

One valuable tip that I can impart to you is to make a script. Yes, make your
own script for the call center interview questions listed above. After making your
own script, try to make an outline for each answer. Let’s take the call center
interview answer 1 as an example. For this particular answer, your outline can
be: varied interests, sketch, and volunteer. Memorize these keywords (not the
script) so that you will be able to deliver your answer smoothly. This will
minimize the need for fillers like uhms and ahhs. Remember that fillers can
make you look like you don’t have a chain of thought and can make you feel
less confident. Try to sprinkle your response with some fillers, though, If you
don’t have any fillers, you will look like you have just memorized all your
answers. You do not want this to happen. This is why I recommend memorizing
just an outline or the keywords of your response and not the entire thing. Not
memorizing your entire responses will make sure that you will still have some
fillers and pauses while formulating (or trying to remember) your answers. It
won’t be a big obstacle, though, as you already have a ready outline of
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keywords in your head. Do not sound like a robot, just have a ready and
organized response in your head.

Call Center Job Interview Role Plays

It is also a good idea to conduct job interview simulations or role plays. This will
help you practice and gain confidence. Practice with your parents or with your
friends. Make sure to act serious about it, though (as if it were the real thing).

Out of the Box Call Center Interview Questions And How To Answer Them

Regarding out of the box call center interview questions in call center
companies, you really have to use your imagination. Remember, there are no
right or wrong answers when it comes to these interview questions.

A common out of the box call center interview question is how to describe colors
to blind people. You may answer that you will ask the blind person to imagine
something that represents that color (for example war for the color red or peace
for the color white).

Read: Pros and Cons of Working in a Call Center

Another example of an out of the box call center interview question is how to sell
boats in a desert or ice to an Eskimo. So how does one sell ice to an Eskimo?
Try making ice candy. And how does one sell boats in a desert?
Maybe, you can say that it's a boat that runs both on water and sand. As you
can see, it's pretty much a battle of wits, and again, there really are no right or
wrong answers when it comes to out of the box call center interview questions.

What Call Centers Are Looking For In Job Applicants

In call center companies, it is very important to possess a chain of thought and

confidence. Why do you need confidence? Simple. You will be speaking mostly
with Americans. Remember that America is an industrialized and fast paced
country. This means that most Americans are living with a lot of stress. When
they talk to you, they will be impatient. So when you deliver them bad news, you
will have to be firm and confident.

Read: 5 Call Center Interview Questions And Answers For Fresh

graduates in the Philippines

In your call center interview, this is one of the many things that the interviewer
will look for. Will you be able to carry out this job? When the customer on the
phone will shout at you, will you cower in defeat or will you stand your ground?
When under pressure, will you lose your control or will you manage to uphold
decorum gracefully?

Reminders Before Your Call Center Interview

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Finally, just a few last minute reminders before you go on to that job interview.
Please maintain eye contact no matter what. Maintaining eye contact will tell the
interviewer that you are a confident person. When thinking about your answer,
you can momentarily glance sideways, up or down, but make sure to make eye
contact with the interviewer again when you begin speaking. Averting the eyes
of the interviewer will give that person an impression that you are lying or that
you are uncomfortable. Assume a good posture the moment you see the
interviewer. This will make you look confident and sure of yourself. Make sure
that you sit up straight. No slouching. The next thing that you need to remember
is to smile. Give your interviewer a warm and confident smile. You don’t know
the wonders a smile could work on a job interview. Why is smiling important?
Aside from the fact that it will make you look charming and confident; it will
disarm your interviewer. In a job interview, you will want the interviewer to feel at
ease and relaxed. Smiling will also calm your nerves down and will make
yourself feel comfortable. Be sure to talk slowly and clearly.
Enunciate. Do not mumble.

Read: Call Center Survival Philippines

Minimize hand gestures. Excessive hand gestures could make the interviewer
feel uncomfortable especially if you look like you’re debating. Excessive hand
gestures will also make you look like you are having a hard time expressing
yourself. The same goes for mannerisms like cracking knuckles. Keep these in
check during the job interview. Now when you meet the interviewer for the first
time, and that person introduces him or herself, don’t forget to shake that
person’s hand. This friendly gesture works just like wearing a smile. It will
disarm your interviewer and will make you look at ease and confident with
yourself.

Mind Your Pronunciation During A Call Center Job Interview

For Filipinos, my last and most important reminder for you is to speak absolutely
zero Tagalog. Do not let a single Tagalog word slip out of your

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mouth. You are most likely to utter Tagalog words or fillers whenever you are
having a problem expressing your thoughts. Normally, job applicants in call
center companies would utter words like ano and parang when thinking about
how to articulate their thoughts into words. When this happens, and the
interviewer heard it, you are a goner. Nevertheless, when this happens, carry
on as if nothing happened. The interviewer might just let it go. Also, watch how
you pronounce the following: b, v, f, p, and th and please pronounce the letter h
as ‘eych’ and not ‘ech’.

How Not To Be Nervous During A Call Center Job Interview

Now I know that you’re nervous, and you are probably losing hope already. But
pray to God and remember that there are numerous call center companies in the
Philippines or wherever you may be. If you don’t get into the first five call center
companies in Makati or Ortigas that you applied for, know that there are
hundreds more out there. So relax, have fun, laugh. It is the company that needs
you and not the other way around.

Read: Do you need an accent when working in a call center?

Always remember that the interviewer is on your side. The interviewer is not a
wicked witch sent out to make you squirm. The interviewer wants you to pass. No
matter how inquisitive the interviewer is, know that behind that wall of
indifference is an office employee who has to meet a quota on hired applicants.

Looking for other call center related articles? Visit the Call Center section now!

Please don't forget to follow me and like All I Can Handle on Facebook.

One last thing, please do not overdress. Unless you were told to do otherwise, dress
casually. Good luck! 😉

Read: 10 Last Minute Reminders for your Call Center Job Interview

Written By Jerome Herrera

143 comments :
Anonymous said...
Wow! Thanks for the tip, now I'm really really get nervous heheh but I don't mind.
Now, I know how to control my feelings. Hope my up coming interview went well :D Thanks
again

Saturday, November 17, 2012 5:48:00 PM

Anonymous said...
thank you very much.. you are a great help.

Thursday, January 03, 2013 11:38:00 PM

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11
Anonymous said...
These tips are very useful for me.. I've read it for many times so that I can
remember it all.. Thanks for this very nice and helpful tips it helps me a lot now I think that I
am ready again to apply for a CSR.. once again thanks a lot for the impotant tips..

Thursday, January 10, 2013 1:59:00 PM

silent said...
this blog really help especially to all call center applicants.this blog help me to
keep going after all the two call center interviews which i have failed..and maybe if you want
that something i should work for it:) Tuesday, January 15, 2013 3:58:00 PM

Anonymous said...
w0w great its really help , rock n roll - mohawkrunner Sunday,
January 20, 2013 12:33:00 PM

Anonymous said...
thanks alot....may God do the miracle and help me..
Monday, January 28, 2013 5:01:00 PM

Anonymous said...
nice..this will help me a lot! i think im almost ready to start a new career again.
more power!

Wednesday, February 06, 2013 11:18:00 PM

Anonymous said...
This blog will be a great help for everyone. I am having a hard time in the
interview, now that I have read these tips I have an idea of what really the interviewer
wants to hear.Thank you. Thursday, February 07, 2013 9:00:00 PM

Anonymous said...
I am actually applying as a QA but I really really find this very helpful..
thanks a lot for taking time to create this. Saturday, February 09, 2013 8:09:00 PM

Anonymous said...
awesome!! men, this really helps thanks for all the tips, i also have a
problem during my interviews, but when i read your tips, it seems so easy, thank for
sharing your experience, it really helps... Monday, February 18, 2013 11:06:00 PM

Jhapz Jhen said...

Very nice! :) it really helps me . Goodluck to me. Thank you for the tips :)) Tuesday, February 19,
2013 10:30:00 PM

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Gian Santos of Sta.Rosa said...

Very helpful.. thanks a ton :) Wednesday,
February 27, 2013 9:49:00 PM

Anonymous said...
This is really helpful especially for people like me who are applying for a job at a
call center for the first time!Thanks! Monday, March 04, 2013 3:43:00 AM

Anonymous said...
This is so good.. there are so many tips I've learn.. now iam ready to apply a csr..
thank you..

<3 neyat
Thankgod alwYs and don't forget to pray watever happen in your interview.. Monday,
March 04, 2013 12:30:00 PM

Anonymous said...
Excellent! very helpful, thank you that i read this tips it can help a lot. Monday,
March 04, 2013 11:26:00 PM

Anonymous said...
it really helps a lot. now that i have an idea it seems like im gaining more confidence.

Wednesday, March 06, 2013 3:49:00 PM

Jerome Cadungog Herrera said...

Thank you all for the kind words. Friday, March 15,
2013 6:14:00 AM

Anonymous said...
You are such a blessing. I passed because of your guide. Thank you so much. God
bless you.

Tuesday, March 26, 2013 10:17:00 PM

tara said...
thank you thank you thank you!!
Wednesday, March 27, 2013 4:57:00 AM

Anonymous said...
Thank you. for guiding me to read your guiding tips...i hope my next apply im passed!

Tuesday, April 02, 2013 5:51:00 PM

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Anonymous said...
Thank you to guide me after reading your guding tips i hope my next apply im
passed...

Tuesday, April 02, 2013 5:54:00 PM

Anonymous said...
Thank you for your tips. i hope my next apply. im passed

Tuesday, April 02, 2013 5:58:00 PM

Anonymous said...
Thank you very much! Im smiling before I end reading coz I was thinking that
my smile will be also helpful. :) don't sugar coated your answers, be direct and honest!
Godbless to my first call center interview tom.. Thank you again :)

Thursday, April 11, 2013 4:26:00 PM

almira resurreccion said... thank

you, for the valuable info. :) Tuesday,
April 16, 2013 6:53:00 PM

Anonymous said...
thank you very much! i hope that by tomorrow i'll pass the interview! God Bless!!!

Friday, April 26, 2013 3:47:00 PM

Anonymous said...
wow!..this info pleased me....and i got a lot of relaxation power to face an interview......i
want to really thnks this website for publishing such helpful speeches.....which will help anyone to
prepare himself/herself for for an interview........so thats all..........

Wednesday, May 01, 2013 1:41:00 AM

Anonymous said...
Kudos! This is just perfect! Much thanks mate. :) Now I'm geared up and totally
ready. \m/

Friday, May 03, 2013 4:11:00 PM

Anonymous said...
Hi

Tks very much for post:

I like it and hope that you continue posting.

Let me show other source that may be good for community.

Source: interview questions and answers for call center

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Best rgs
David

Thursday, May 23, 2013 11:45:00 PM

Anonymous said...
WOWW thats really nice work..encouraging..and that was rightly said..leave
everything to god...and just chilll... thank you so much Monday, June 17, 2013 1:13:00 AM

Jerome Cadungog Herrera said...

You're all very welcome! Saturday,
June 22, 2013 2:50:00 AM

Anonymous said...
uh my gas , i fil so nervous ryt now , i have job interview tumurow and it rili bugs
me a lat .. tenk u so mats por dis artikol , i fil quite relif , i no wat to do now .. nxt tym i post a
kument her , im ulredi a kul sentir eygint ..jejeje Monday, July 01, 2013 2:18:00 AM

Anonymous said...
I had a sudden interview tom and a zero self esteem to pass it. Thank you
for giving hints and tips! This is very much appreciated! ;) Tuesday, July 09, 2013 2:55:00
AM

Zyvenex said...
this info helped me a lot thank you Monday,
July 22, 2013 9:51:00 PM

paul said...
Thank uso much for posting this! :-)

Tuesday, July 23, 2013 6:54:00 PM

Cococute Manaloto said...

This is just so perfect, tomorrow I will be on an interview for a call center
company and I have all i need to know with your guide, thanks a lot Monday, July 29, 2013
1:21:00 AM

Anonymous said...
Thankyou for this superb info! Tuesday,
September 03, 2013 6:59:00 PM

Cilyn Montecillo said...

I don't know

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Monday, September 16, 2013 4:52:00 PM

Anonymous said...
thank you so much. this blog post is very helpful. God bless you more and more!
:)

Friday, September 20, 2013 9:42:00 PM

Nani Eng said...

Good collection of questions. Hopes it helps the new one entering into this field.Call
Center Services

Wednesday, September 25, 2013 5:06:00 PM

Rayyan Hadji Rashid said...

Good job, thank you it helped me a lot, ill be having my first call center job
interview this coming week so wish me luck Friday, November 15, 2013 11:00:00 AM

Jerome Cadungog Herrera said...

Good luck Rayyan! Tell me how it goes.
Monday, November 18, 2013 9:35:00 PM

Anonymous said...
Hi :) Jerome, could you tell me or give some idea about what is quality customer
service? pls I cant relate my self to you're answers above. this coming Friday will be my final
interview I already passed my first one because of this it helps me so much thanks. hoping
for you're reply :) I knew it because you already experiences this. Wednesday, December
04, 2013 11:54:00 PM

Jerome Cadungog Herrera said...

Hi Anonymous. Im not really sure how I could help if I dont have any
background info on you. You may email me if you wish. Thursday, December 05,
2013 6:55:00 AM

Anonymous said...
ill be having my very first call center interview tomorrow... this post helps me a lot
thank you so much brother...jah bless... Tuesday, December 17, 2013 11:25:00 PM
Anonymous said...
Bookmarked! I find this article really helpful! Thank you! I feel like gaining
some confidence over here! Friday, December 27, 2013 1:07:00 AM

Anonymous said...
Thank u for sharing ur knowledge to us espicually for us beginners in this
industry,this is a big help for us,,,godbless,:) Wednesday, January 22, 2014 8:26:00 PM

Jerome Cadungog Herrera said...

You're welcome!
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Wednesday, January 22, 2014 8:40:00 PM

Anonymous said...
thanks a lot..after 4 hrs i'll be on my interview na..HAHA GOODLUCK TO
ME! #GODSPEED

Wednesday, January 29, 2014 6:22:00 PM

JobsOnClick said...
Very informative blog.

For more info : Common Interview Questions and Answers

Friday, January 31, 2014 4:20:00 PM

Jennifer Deas said...

Thanks, this post provides great insight
Saturday, March 08, 2014 12:12:00 AM

Anonymous said...
hi :) can u give me examples or tips in answering this question: " why did u
have failed/back subjects during 2nd sem of 1st yr ? " pls help :( Sunday, March 23, 2014
3:34:00 PM

Anonymous said...
helpful talaga to, now I am working in convergys, big thanks to the author! Kudos!!!

Sunday, March 23, 2014 6:08:00 PM

Jerome C Herrera said...

Hi Anonymous. Thanks for your question. When answering the question of why
you failed in certain subjects in college, you can say that you underestimated the effort
required to pass that subject (meaning you did not study as hard etc) but that you have learned
from your mistake.

The interviewer would want to be assured that you have learned from the mistake
and that you have already changed.

You mentioned that the subjects that you failed was in first year, if you did not
fail in any subjects in your second, third, and fourth year, then this is
proof that you have learned your lesson already. :D

I hope this helps.

Monday, March 24, 2014 9:44:00 PM

Anonymous said...
i experienced all these questions before..and it so funny that i answered all
wrong based on this post..the do's and don'ts, more of my answers are don'ts..thanks for
this..i just got an idea in an interview Thursday, April 03, 2014 9:23:00 PM

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Anonymous said...
Hi,I wanna thank you for this post. Very helpful :)

Thank you.

Thursday, April 24, 2014 2:26:00 PM

Roxie Cebuano said...

Wow! thank you for this tips, i really want to work in a call center and this
would be a good help for me. Wednesday, May 07, 2014 5:35:00 PM

Anonymous said...
GOD! YOU'RE A GENIUS Sunday,
May 11, 2014 11:38:00 PM

Anonymous said...
I got rejected 3 times it's kinda depressing hope after reading this tips it
would guide me and finally get a career ... wish me luck... Thursday, May 29, 2014
11:37:00 AM

Anonymous said...
That was great. thanks for the tips. that will be very helpful. :) Monday,
June 02, 2014 6:06:00 PM

Viper laine said...

help..i have this question ..
since your a fresh graduate and dont have any work experience, how will
you compensate with that in having a job? Wednesday, June 04, 2014
9:21:00 AM
Jerome C Herrera said...
Hi Viper Laine. You may say that you are willing to learn and will give a lot of
effort in doing it. You may also cite past examples which gave you experience in
communication, dealing with stress, flexibility, etc. You will find these examples during your
school days. A good example is when you became a leader of a school project. Thursday,
June 05, 2014 12:21:00 AM

Dexter Laxamana said... It helps

a lot to me thanks Friday, June 06,
2014 12:26:00 AM

Anonymous said...
I can say nothing but, amazing!! Thanks this really helps me.; )

Friday, June 06, 2014 9:10:00 PM

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Anonymous said...
This is a big help to me :) THANK YOU VERY MUCH :) I have also an upcoming
interview .. I don't have any idea about this questions , I am now prepared ! Hope I will pass the
Interview :) GOD BLESS TO US ^______^ Sunday, June 08, 2014 6:33:00 PM

Anonymous said...
Hey! Thank you for blogging this anyway :D These realy helps me a lot. I once
failed in an interview for a call center. Then my friend suggest this blog to me. And most of
the question here is the same as what the question they ask of. And I am glad that we have
the same answer. THANK YOU SO MUCH :D ♥♥♥ - theFackt Friday, June 13, 2014 4:01:00
PM

nokki7 said...
this is probably the best blog I have ever seen. I really wanted to be hired in a
call center industry. I always failed on the final interview, I already have 2 TSR job interview
fails. am I still good with my english? Saturday, June 21, 2014 10:26:00 PM

Jerome C Herrera said...

Hi noki77. Thanks for reading my blog. Dont let failures bring you down. 2
failures is nothing, it is not indicative of your capabilities. Just keep on applying and if
possible, when they turn you down, ask them why. This is so that you will know what
changes have to be made. Saturday, June 21, 2014 11:12:00 PM

Anonymous said...
omg right now, im getting nervous for tomorrow coz, tomorrow is my interview as a
call center agent hoooooooooooooooo....... but i have a lot of fighting spirit so thats why, i do
this with a confident, thanks for this a great great tip,

Monday, June 30, 2014 9:47:00 PM

Anonymous said...
Thanks so much I will use it for my IBM interview :)
Wednesday, July 02, 2014 3:23:00 PM

Juvy said...
Wow! Thank you soo much for all the tips and infos! I'll get back to you as soon
as I passed :)

Wednesday, July 09, 2014 10:21:00 AM

Leahmonicah Molina said...

What about, What motivates you to go to work?

Friday, July 11, 2014 2:12:00 PM

Jerome C Herrera said...

Hi Leah. You may say that what motivates you to go to work is learning new
things in your workplace. You may also say that your family motivates you to go to work

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everyday, since it is from your job that you get the money to support them. :D I hope this
helps. Wednesday, July 16, 2014 4:43:00 AM

Anonymous said...
What about the questions in which the interviewer would be exploring if
you're really gonna stay in that company for a long time? more tips plz hihi

something like this and the related questions hehe

Let's say you were hired and after 4 months, What would make u leave from this
company?

Friday, July 18, 2014 3:32:00 PM

Jerome C Herrera said...

Hi anonymous. I answered this question in the post below.

http://allicanhandle.blogspot.com/2007/12/common-call-center-interviewquestions.html

Friday, July 18, 2014 9:53:00 PM

Anonymous said...
Than you for sharing this tips it helps a lot, hopefully i pass the interview tommorow..
��

Sunday, August 03, 2014 4:19:00 PM

Anonymous said...
Youre such a blessings bro!

This is very helpful! Thanks for sharing this article...

I gained more confidence now... Thanks to you bro!

Saturday, August 30, 2014 4:47:00 PM

Princess Ruiz Sarmiento said...

Wow! I've learned a lot with your tips. I believe I will pass my call center
interview this week. I believe in God. Pray for me please. Sunday, August 31, 2014
3:36:00 AM

Jerome C Herrera said...

Thank you to everyone who have commented. You are all in my prayers. :D

Tuesday, September 02, 2014 2:53:00 AM

Anonymous said...
wow. this blog explains all what you need to do in a interview. Im sure this
will help me on my coming interview this week.I hope ill get the job this time. Please pray for
me. Thanks a lot (y) if i pass the interview, no doubt that this blog do the work haha.
continue helping applicants. good work :) Monday, September 22, 2014 1:35:00 AM

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Jerome C Herrera said...

I hope you make Anonymous! I will pray for you. Good luck! :D

Tuesday, September 23, 2014 2:54:00 AM

Mhald'z said...
this is really great blog,I am just a bigginer and trying hard to learn about
questions and answers interview about call center.Actually i did apply twice in call center
but i was failed answering it properly and i don't have confidence. But these blog really
gave me a lot of ideas and taught on how to do it smoothly and with full of confident, I hope
i can do it on my upcoming interview this week thanks a lot for posting these. godblez u
and more power it can helps these to all applicants. good job! Monday, September 29,
2014 2:11:00 PM

Jerome C Herrera said...

I'm hapy to have been of help Mhald'z. Good luck!

Tuesday, October 14, 2014 3:18:00 AM

Anonymous said...
thanks kuya for the blog.. it boost my confidence, i have interview tomorrow. Good
luck to me! :)

Wednesday, October 29, 2014 3:06:00 PM

Khim Francisco said...
Thank you for this blog,it really helps a lot. More power!
Tuesday, November 04, 2014 9:09:00 PM

Anonymous said...
thanks kuya, your tips will really help me ! God Bless :) Thursday,
November 06, 2014 11:17:00 AM

Anonymous said...
Thank you so much for sharing! God bless you! :)
Sunday, November 09, 2014 1:34:00 AM

Anonymous said...
kuya wat f kng wla kpang work experiences? and under grad klng? Friday,
November 14, 2014 8:50:00 AM

Jerome C Herrera said...

Hi anonymous.Being an undergrad is not an issue in almost all call centers. I
am an undergrad myself.

Wednesday, November 19, 2014 8:49:00 AM

Anonymous said...

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i read it twice now, not because to memorize the answer's of every questions. And i will
always read it, because i wanted to know all the explanation on how to answer the
interviewer question. thanks for this blog it is very helpful for me. ^_^ Thursday, December
04, 2014 11:14:00 PM

Anonymous said...
Hi sir..what if the interviewer asks you why you didnt have good grades
during college?? For examaple you have lots of 3.0 and some 5.0? Whats the best
answer to defend yourself? Friday, December 05, 2014 11:00:00 AM

Anonymous said...
This enables me to better prepare my self in the next four months of my life. Thank you.

Tuesday, December 09, 2014 10:05:00 AM

Jerome C Herrera said...

Hi Anonymous. i have never heard of nor encountered call centers which look at
your grades in college during or after the interview. If you do encounter this, the challenge is
turning it into a positive thing. One way to do this is to mention how you have gave it your
best effort which will bring light to a positive trait.

Thursday, December 11, 2014 2:11:00 AM

Anonymous said...
i preferred 8 answer for an interview common questions. you think it would be
fine?

Friday, December 12, 2014 11:54:00 PM

Jerome C Herrera said...

Preparing different answers is okay, though it might confuse you during the interview.
:P

Saturday, December 13, 2014 4:35:00 AM

Anonymous said...
Hi Mr. Jerome! :) Your blog helps me to be more confident and absolutely yeah!
it helps me a lot, i mean about everything a call center applicant should know. Well I guess
everyone reading this as well. It encourages me to pursue this career. I am currently
working on a certain field actually. I am planning to enter the world of call center because I
want to pursue a career with passion. Thank you for the tips and encouragements ! I hope I
could see myself soonest with this career path. But first, I need to be more fluent enough on
my communication skills like you do. :D Thank you so much once again! :)

--- Ms. Anonymous

Wednesday, January 21, 2015 6:22:00 PM

Anonymous said...
hi mr. jerome. can i say that my weakness is i hate or afraid in failures?is it
okay? if yes could u please tell me how to explain it and turn it into positiv .. thanks Friday,
January 23, 2015 11:13:00 AM

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Jerome C Herrera said...

Yes, that is fine. You can probably say that you hate or don't like failures because it
sounds better than being afraid of failures. =)

You may say that you hate failing and that you tend to be too hard on yourself
at times but that trait also drives you to strive harder.

I hope this helps.

Saturday, January 24, 2015 1:24:00 AM

Anonymous said...
Hi! Can you help me answer this one. How do you handle irate customers? Thanks a
lot.

Tuesday, January 27, 2015 8:59:00 PM

Jerome C Herrera said...
Hi Anonymous. You may say that you won't take what irate customers say
personally and that you will still assist them to the best of your ability. Irate customers are
normally angry at the situation and not at the agent. I hope this helps. :)

Saturday, January 31, 2015 3:25:00 AM

Anonymous said...
Hola! I applied in Convergy's Nuvali about two days ago. I was hired and it was
all because of this blog. Holy shit thank you very much!!!

P.S. - It's my first job interview, as well. Tuesday,

February 10, 2015 10:27:00 PM

Anonymous said...
Thank you so much for this blog it helps me a lot. btw i am planing to apply
in call center company here in bacolod. Thank you so much Wednesday, February 11,
2015 11:28:00 PM

momsneak said...
Thank you for this blog, it really helps me a lot!!I have a final interview
tomorrow and this blog will be my weapon.I find it very helpful.Thank You very much!!

Wednesday, February 25, 2015 6:23:00 AM

Jerome C Herrera said...

Good luck on your interviews. I'll be praying for you. :)
Friday, February 27, 2015 1:12:00 AM

Anonymous said...
Oh God bless you.. this blog really made my day as well as my confidence.. thanks a
lot... hope that my interview tomorrow will go well... i'll let u know.. promise..

Wednesday, March 04, 2015 11:42:00 PM

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Anonymous said...
Big help!Thank you so much.. Thursday,
March 05, 2015 7:34:00 AM

Anonymous said...
Wow thank you so much for this blog, it would definitely help me with my up coming
job interview ��

Saturday, March 07, 2015 1:09:00 PM

Anonymous said...
i'm still no job.. someone's help me!! my mind blocking when the interviewer
start asking at me.. can't speak. what should i do?? Tuesday, March 10, 2015 4:43:00 PM

Anonymous said...
After reading this blog. I think you boosted my confidence providing us this kind of
tips. I am so thankful that there's a person who's willing to share their knowledge not for their
own but to help other people.

And for those who tried to apply on a CallCenter industry that failed or for the
people who want's to try this type of work let's follow this sort of guide from
this person..

Coz for me this was just a guide. And in the interview we are still the one who
needs to do the right thing.

Just do what you need to and answer the question's correctly!

CONFIDENCE AND KNOWLEDGE IS THE KEY FLUENTLY :D Tuesday,
March 10, 2015 7:00:00 PM

Edith said...
Thank you! I gained self confidence through this post! Wednesday,
March 11, 2015 8:05:00 PM

Jerome C Herrera said...

Hi Anonymous. You'll have to learn to relax and not think too much if you are to
stop your mind from going blank during an interview. I hope this helps. :)

Friday, March 13, 2015 12:06:00 AM

Anonymous said...
i think the answer on question #8 should be positive quality. which will NOT
make me NOT hire you. confusing. Saturday, March 14, 2015 8:47:00 PM

Anonymous said...
HI jerome! I just eant to ask the answer to the question of "how can you be
able to sell that chair you are sitting to me?" and "what do you think your best advantage
from other applicants?" hoping you would read it soon. tomorrow will be my job interview.
thanks in advance! :) Sunday, March 15, 2015 12:41:00 AM

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Anonymous said...
Thank you for this wonderful blog.You have a big heart to help other people to
get a job in a call center industry,i wish you all the best and happiness for your kindness.

Sunday, March 15, 2015 3:04:00 AM

Aurora said...
Wow!!! that so superb blog i must say...
It's gonna help a lot of people who are confused regarding their job interview...
:)

Sunday, March 15, 2015 4:58:00 PM

Jerome C Herrera said...

Hi Anonymous. Regarding the question: how will you sell the chair you are
sitting on to me, it's an out of the box call center interview question that will test your
creativity and communication skills. It is like the question: how will you sell ice to an eskimo.
Anyway, a good way to answer to it is to give all the positive features of the chair that you
can think of, give good descriptions. You'll have to make up the rest (maybe say that there
is an ongoing promotion for the chair?), like I said, this will test your creativity. The important
thing is to be very flexible with your answers. Another example of an out of the box call
center interview question is: how will you describe the color red to a blind person? A
possible answer would be:
imagine war and hatred, that is the color red.

As to the question: what do you think is your best advantage from other applicants?
Just repeat your positive qualities.

I hope this helps. =)

Tuesday, March 17, 2015 12:19:00 AM

Unknown said...
wow . this is very helpful. now i have learned about the call center interview and how
to answer well to the interviewee questions. thank you for sharing your knowledge to others
who wants to be a call center agent. god blessed ! Monday, August 07, 2017 4:50:00 PM

Anonymous said...
it is very helpful for all the applicants who wants to be a call center agent like
me . super thank you for making this blog and for sharing your knowledge to us . hope it
will help me for applying as a call center agent .i have learned a lot about call center
interview and to how can i answer it correctly . and also i build my confident as well .
Monday, August 07, 2017 5:20:00 PM

Leo Cerna said...

Wow.... everything here is so true.
Security guard before CSR at present

Thank you very much. Tuesday,

August 08, 2017 7:45:00 PM

Unknown said...

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3/24/2019 14 Common Call Center Job Interview Questions and Answers

Wow its nice to have this tips it is a big help for you to know about the call center,what is being their
and how you handle pressure..thanks for this

Friday, September 01, 2017 3:20:00 PM

Anonymous said...
yeah it really helps me a a lot men thanks for the tips
Monday, September 04, 2017 7:34:00 PM

Unknown said...
thanks very much was really helpful. i know i will get the job. thanks again fro
your heplful tips

Thursday, September 28, 2017 9:56:00 AM

Anonymous said...
thanks these tips are really helpful
Thursday, September 28, 2017 9:58:00 AM

Unknown said...
Thank You very very much. I learn a lot more.
Thursday, September 28, 2017 11:46:00 AM

Smith said...
Excellent and helpful post… I am so glad to left comment on this. This has
been a so interesting ..I appreciate your effort.. Thursday, September 28, 2017 2:42:00
PM

Joseph San said...

We are so bless to hear all these things coming from you our fellow Filipino.Your
simple yet amazing guides and advise are very helpful enough to say that your brilliant
individual. Thank you very much and may God bless you! :)

Thursday, September 28, 2017 4:01:00 PM

Jon said...
Tks very much for your post.

Avoid surprises — interviews need preparation. Some questions come up time

and time again — usually about you, your experience and the job itself. We've
gathered together the most common questions so you can get your preparation
off to a flying start.

You also find all interview questions at link at the end of this post.

Source: Download Ebook: Ultimate Guide To Job Interview Questions Answers:

Best rgs

Friday, September 29, 2017 9:06:00 AM

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3/24/2019 14 Common Call Center Job Interview Questions and Answers

Neil said...
Brother, i should'nt leave your blog without a single comment of appreciation. Thanks alot
for all the efforts given when creating this blog. I have had 4 years and counting role for
this job.�� Friday, September 29, 2017 5:54:00 PM

Unknown said...
Thank you so much with this interview questions it really helps a lot. I hope I
will pass the interview. Guide me God😊 Sunday, October 08, 2017 9:27:00 PM

Anonymous said...
Hope this can help me a lot! Tuesday,
October 10, 2017 5:13:00 PM

ladybench07 said...
thanks for the tips it helps me a lot could you pls. give us some tips also on how
to pass the versants and berlitz exams.? thank you and more power to you God Bless .

Saturday, October 14, 2017 8:12:00 PM

ladybench07 said...
hi, thanks for the tips and it helps me a lot may i ask if you could also give us
a tip on how to pass the versants and berlitz examinations? as well as the call simulation
process? thank you very much your response is highly appreciated. God Bless and more
power.. Saturday, October 14, 2017 8:15:00 PM

ladybench07 said...
thank you very much for the tips and it helps me alot more power and God Bless.

Saturday, October 14, 2017 8:16:00 PM

Miller said...
Thank you very much for this blog it is really helpful not only for me but to all
those hopeful and those who really want to be a call center agent like me. It gave me a hint
on what does the interviewer want to hear, see and want us to be. I really like this blog
because the informations are clear and it is really knowlegable there are lot's of thing's I
learned from this blog. Thanks again goodluck to you and wish me luck for soon I will take an
interview for call center.

Sunday, October 22, 2017 2:12:00 AM

Anonymous said...
Wow..u are such amazing person for helping people like us to gain confidence
and push us to go on and proceed our careers.. the blog is completely well said and
done.thank you so much..wish all the best.

Wednesday, November 01, 2017 11:46:00 AM

Jerome Herrera said...
Thanks for all the kind words :D Sunday,
November 05, 2017 5:47:00 PM

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Jerome Herrera said...

Thanks and good luck to you! :D
Sunday, November 05, 2017 5:48:00 PM

Jerome Herrera said...

You're welcome. I'll try to grant your article request soon. :)
Sunday, November 05, 2017 5:49:00 PM

Jerome Herrera said...

You're welcome. :D

Sunday, November 05, 2017 5:49:00 PM

Daddy Jim said...

Very informative blog you have here. More than your answers, interviewers will be
looking at how you delivered your answers- were you exuding confidence during the
interview or did you sound like you merely memorized a scripted response... For more call
center stories and resources please visit SUP CALL @ https://supconfessions.blogspot.com
Wednesday, November 22, 2017 3:43:00 PM

Maria Rada said...

Your tips makes the interview seem easy!!!
You're a blessing!
Wish me luck on my upcoming interview 😊😊😊
Thank you soooo much! Friday, November 24,
2017 6:55:00 PM

Jerome Herrera said...

Thank you and good luck! :D Wednesday,
February 07, 2018 11:52:00 AM

Jerome Herrera said...

Thanks for sharing! :D

Wednesday, February 07, 2018 11:52:00 AM

Unknown said...
Thank you very much for this blog. This is really a big help for call center applicants.

Wednesday, February 14, 2018 11:15:00 PM

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