#CLMEL

Cisco Collaboration
Overview

Chris Hartley, Solution Architect

BRKCOL-1101

#CLMEL
 Cisco Webex Teams

Questions?
Use Cisco Webex Teams (formerly Cisco Spark)
to chat with the speaker after the session

How
1 Open the Cisco Events Mobile App
2 Find your desired session in the “Session Scheduler”
3 Click “Join the Discussion”
4 Install Webex Teams or go directly to the team space
5 Enter messages/questions in the team space
cs.co/ciscolivebot#BRKCOL-1101

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Timetable
Introductory line–1xxx Intermediate line–2xxx Advanced line–3xxx
➢ Collaboration Overview ➢ Directories
Integrating Ciscoand SSO
Collaboration ➢ Troubleshooting MRA
with Microsoft Applications
• Session ID: BRKCOL-2020 ➢ Seamless Collaboration
➢ Cognitive Collaboration ➢ Cisco Collab with MS
• Technical Level: Intermediate
• Applications
Schedule: Wednesday, 8:30am
➢ Webex Analytics
➢ Cloud Conferencing
Understanding Cisco Cloud
Meetings Enabling Seamless
• Session ID: BRKCOL-2072 Collaboration with Advanced
Cognitive Collaboration: AI and • Technical Level: Intermediate
Machine Learning Assisted Session Routing Architectures
• Schedule: Tuesday, 4:00pm and Webex
Collaboration
• Session ID: BRKCOL-1505 • Session ID: BRKCOL-3001
• Technical Level: Introductory Directories and SSO for Collab • Technical Level: Advanced
• Schedule: Wednesday, 12:50pm • Session ID: BRKCOL-2444 • Schedule: Thursday, 8:30am
• Technical Level: Intermediate
• Schedule: Friday, 9:40am

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Cisco Collaboration Evolution

Provide a
platform for building
custom solutions Digitise
Your Business
Deliver the best
of both worlds

Accelerate
Create ubiquitous Innovation with Hybrid Agility
Enhance appeal to
Unify productivity with ensure adoption
communication cost reduction
foundation
Enable
Simple and Seamless
Experiences Experiences
Converge Simplify
Collaboration Infrastructure
Voice, Video, and Data
PAST FUTURE

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 6
Cisco Collaboration Evolution

Digitise
Your Business

Accelerate
Innovation with Hybrid Agility

Unify
communication
foundation
Enable
Simple and Seamless
Experiences Experiences
Converge Simplify
Collaboration Infrastructure
Voice, Video, and Data
PAST FUTURE

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 7
From separate, disparate …to converged and
networks… simple networks.
IP Network
ISDN/POTS IP/ISDN/POTS
Network Network

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Cisco Collaboration Evolution

Digitise
Your Business

Accelerate
Innovation with Hybrid Agility
Enhance
Unify productivity with
communication cost reduction
foundation
Enable
Simple and Seamless
Experiences Experiences
Converge Simplify
Collaboration Infrastructure
Voice, Video, and Data
PAST FUTURE

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 9
 Architecture - 2009
Prime TMS
ISDN
IP Phones UC Manager (Voice)
CUPC MCU VCS Control VCS Expressway
Video Advantage TS
IP Communicator
Internet

PSTN

T1 EX Movi

CTS
Single
T3

CTS
MXP, SX, Profile Series
Triple

B2B
UC Manager
Exchange
CUBE (TelePresence)

SIP
H.323
CTMS
SCCP, MGCP,
ISDN CTSMAN

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 Preferred Architecture

IP Phones UC Manager
Jabber Expressway C Expressway E

Internet

PSTN

IP PSTN Jabber\Teams

CUBE

Hosted
SX, MX and
CMS TMS
VMN Collaboration
C Series
Solution

IX Series
Security in Collaboration
Deployments: Whats New
Considerations for Upgrading to • Session ID: BRKCOL-2042
SIP
CUCM 12 and above • Technical Level: Intermediate
H.323
• Session ID: BRKCOL-2011 • Schedule: Thursday, 12:50pm
SCCP, MGCP,
ISDN • Technical Level: Intermediate
• Schedule: Friday, 8:00am
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Hosted Collaboration Solution

Hybrid Services Hybrid Services

Unified Communications Manager

Hosted Collaboration Solution Cisco WebEx/ Webex Teams /Business Edition

Calling Meeting Messaging Care

Cloud Customer Care Implementing New Features and

• Session ID: BRKUCC-2702 Troubleshooting UCCX
• Technical Level: Intermediate • Session ID: BRKUCC-2019
• Schedule: Thursday, 4:30pm • Technical Level: Intermediate
• Schedule: Thursday, 2:30pm
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 Cloud Calling with Cisco
Hosted Collaboration Solution BroadCloud
• Session ID: BRKUCC-2802
• Technical Level: Intermediate
• Schedule: Tuesday, 2:15pm
Comprehensive, scalable, flexible. Available in a single subscription.

Calling Meetings Messaging Contact Centre

Unified Communications Manager

Meeting Server
Contact Centre
Business Edition

Cloud Hybrid On-premises

Mobility | Security | Reliability | APIs and SDKs | Integrations | Intelligence

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Preferred Architecture

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 Communications Manager Hardware

Common
Licensing framework | Seamless migration
BE7000 Family
Basic IP telephony (IPT) to full collaboration

Typical deployments
On-premises platform model options

BE6000 Family Massive-Scale

Total per system support
Large-scale UC on UCS
Large-scale BE7000H UC on Hyperflex
Medium-scale BE7000M
1000+ users 5000+ users
Medium-scale BE6000H 3000+ devices 8000+ devices
1000+ users
BE6000M 8 to 10 apps 8 to 10 apps
3000+ devices
1000 users
Small-scale 4 to 6 apps Ideal for large-scale
1000 users 2500 devices Ideal for large-scale
BE4000 8+1 apps voice/IPT
1200 devices Ideal for large-scale voice/IPT
Conferencing
voice/IPT Conferencing
4+1 apps Contact centre
Contact centre
200 devices Ideal for medium-scale Contact centre Third-party apps
Voice and voice/IPT Third-party apps Third-party apps
Ideal for medium-scale
voicemail only Conferencing
voice/IPT
Contact centre
Contact centre
Ideal for small-scale Third-party apps
Third-party apps
voice/IPT

Customer size

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 Collaboration Edge

Cisco Expressway Cisco Unified Border Element

• Business to Business Video • SIP(Session Initiation Protocol) and ISDN
services
• Mobile and Remote Access

• Hybrid Services PSTN

IP PSTN
CUBE
Expressway C Expressway E

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Collaboration Edge - Federation

Cisco
Collaboration Cloud
Internal Network DMZ External Network

Internet Organisations
with Cisco Collab
UCM Expressway-C Expressway-E

Standards
based SIP/H.323
Video

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Collaboration Edge - MRA

DX80

Internal Network DMZ External Network

Internet
UCM Expressway-C Expressway-E
CE8.x or later endpoints

Troubleshooting Mobile and

Remote Access Deployments
• Session ID: BRKCOL-3732
• Technical Level: Advanced
Cisco Jabber
• Schedule: Friday, 9:40am

7800 and 8800 series phones

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 Conferencing

IP Phones UC Manager
Jabber VCS Control VCS Expressway

Internet

PSTN

IP PSTN Jabber

CUBE

SX, MX and TMS

CMS VMN
C Series

IX Series

Migrating Video Infrastructure to

SIP
the Cloud
H.323 • Session ID: BRKCOL-2903
SCCP, MGCP, • Technical Level: Intermediate
ISDN • Schedule: Thursday, 4:30pm

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 Conferencing

Cloud Collaboration Cisco Meeting Server

• Single meeting place in the cloud • Grew from the Acano acquisition in Jan 2016

• Before, during and after a meeting • Swiss Army Knife of conferencing

• True hybrid cloud meetings • Replaces TPS/Conductor/Jabber Guest

Enable Video in your Enterprise

• Session ID: BRKCOL-2368
• Technical Level: Intermediate
• Schedule: Thursday, 2:30pm CMS TMS

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 Three reasons to look at CMS

WebRTC participants Branded Meetings Native Skype for Business

interoperability

Designing CMS for On-prem

Meetings with 3rd party and MS
Interop
• Session ID: BRKCOL-3111
• Technical Level: Advanced
• Schedule: Friday, 8:00am

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 21
Cisco Collaboration Evolution

Digitise
Your Business

Accelerate
Create ubiquitous Innovation with Hybrid Agility
Enhance appeal to
Unify productivity with ensure adoption
communication cost reduction
foundation
Enable
Simple and Seamless
Experiences Experiences
Converge Simplify
Collaboration Infrastructure
Voice, Video, and Data
PAST FUTURE

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 22
“Agility plays a central role
in the organisation of the
future, as companies race
to replace structural
hierarchies with networks
of teams empowered to
take action.” - Deloitte
 Deploying and Managing Webex
Cisco Webex Teams Meetings and Teams with
Control Hub
• Session ID: BRKCOL-2080
• Technical Level: Intermediate
• Schedule: Wednesday, 4:30pm

All-in-one solution for messaging, file sharing, white boarding, video meetings,
calling, and more. It keeps teams
connected anytime, anywhere, and moves work forward fast.

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Collaborate anywhere, on any device with Cisco Jabber

All-in-one unified communications application Collaborate from any workspace

• Extensive soft phone capabilities Integration Cisco Clients • PC, Mac, tablet, and smartphone
• Voice, video, and voice messaging Jabber and Webex Teams • On-premises and cloud deployment
• Session ID: BRKCOL-2480
• IM, presence, and desktop sharing • Virtualised desktop (VDI)
• Technical Level:
• VPNless access, single sign-on Intermediate • Integration with third-party productivity tools
• Schedule: Wednesday,
2:30pm
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Activity-based Workspaces

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Provide the right workplace for Digital Transformation

Concentrate Collaborate Co-Creation Training

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 Enabling Workspace
Transformation and Workplace
Huddle spaces Automation
• Session ID: BRKCOL-2023
• Technical Level: Intermediate
• Schedule: Wednesday, 12:50pm

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 28
 A Device for Every Space and Use
Huddle / Small spaces Medium spaces Large spaces
New

Co-create

Webex Board 55 (S) Webex Board 70 (S) Webex Board 85S

New New New

Standardised
Deployments

Communicate DX80 Room 55 Room 55D Room 70S (G2) Room 70D (G2) IX 5000

New New
Flexible
Deployments
Room Kit Mini Room Kit Room Kit Plus Room Kit Pro

New
Content share
Webex Share
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 https://projectworkplace.cisco.com
Room Devices Overview
Optimised for Cloud Optimised for Both
Fully Integrated Room Solutions

NEW NEW NEW

NEW NEW
Webex Board 85S Room 55 Room 55D Room 70S G2 Room 70D G2

Integrator solutions

Webex Board 70S

NEW

NEW NEW
Room Kit Mini Room Kit Room Kit Plus Room Kit Pro
Webex Board 55S

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 Intelligent meeting capabilities

One Button to Push Wake-up Experiences Proximity Control Persistent Spaces

Content Sharing Annotation Across Devices

 Cognitive Collaboration: AI and
Machine Learning Assisted
AI-powered collaboration – Enhancing Collaboration
Complex Teamwork
• Session ID: BRKCOL-1505
• Technical Level: Introductory
• Schedule: Wednesday, 12:50pm

Webex Assistant Face Recognition In-room Analytics

Noise Suppression Speaker Tracking Best Overview Bots and Integrations

Cloud Delivered Workstream

Before During After

Goals Call Recording
Agenda Meeting Meeting Minutes
Intros Presentation Action items
Background Event Timelines
Content Conference

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 33
Cisco Collaboration Evolution

Digitise
Your Business
Deliver the best
of both worlds

Accelerate
Create ubiquitous Innovation with Hybrid Agility
Enhance appeal to
Unify productivity with ensure adoption
communication cost reduction
foundation
Enable
Simple and Seamless
Experiences Experiences
Converge Simplify
Collaboration Infrastructure
Voice, Video, and Data
PAST FUTURE

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 35
Hybrid Services
Understanding Cisco Hybrid
Collaboration
• Session ID: BRKCOL-2607
• Technical Level: Intermediate
• Schedule: Wednesday, 4:30pm
Cisco Collaboration Cloud

Windows

Edge
Calendar Call Media

Platform
Directory Message KMS

Exchange / Hybrid Data

Microsoft AD Cisco UCM * IM&P Video Mesh
Office 365 Security

*Includes Business Edition or HCS

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Webex Teams - Encrypting Messages and Content
Key Management Service

Any messages or files sent by a

Content Server Key Mgmt Service
Client are encrypted before being
sent to the Webex Teams Cloud

Webex Teams Clients request a

conversation encryption key from
message
file
file the Key Management Service
message
message message

Each Webex Teams Room uses a

different Conversation Encryption
AES256-GCM cipher used for Encryption
key
#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 37
 Webex Teams – Hybrid Data Security (HDS)
Webex Teams – Cloud and On
Premise Security explained Hybrid Data Services
Content Server
• Session ID: BRKCOL-3201
• Technical Level: Advanced =
• Schedule: Thursday, 8:30am
On Premise :
Key Management Server
Indexing Server
Key Mgmt Service Indexing Service Compliance Service
E-Discovery Service

Secure Data Centre

Hybrid Data Security

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Capabilities of Webex Edge
Direct Connection + Intelligent Audio + Industry-Leading Media Experiences

Webex Edge
Connect Audio Video Mesh

Direct peering between On-net path (VoIP) to join On-premise video quality with the
customer premises and Cisco meetings from existing IP simplicity of the cloud - lower latency
Webex Phones/PSTN* and bandwidth savings

* supports all Cisco UCM based solutions, providing high quality audio (wideband codec) by bypassing the PSTN

Note: Webex Edge Connect peering link is highly recommended with Webex Edge Audio

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Cisco Webex Edge Architecture for Cisco Webex
Meetings with Webex Edge
Simple, Secure, Scalable Architecture Video Mesh
• Session ID: BRKCOL-2073
• Technical Level: Intermediate
• Schedule: Wednesday, 2:30pm

Cisco
Unified Communications Manager Meeting
Webex
Edge
Z

Video Mesh Expressway (built for real-time media)

Node

Video Cloud IP Phone Laptop

Endpoint Registered Client Audio / Media Paths
Endpoint Webex Edge Design Signalling
• Session ID: BRKCOL-2801
Customer Premises • Technical Level: Intermediate Media

• Schedule: Thursday, 12:50pm

Supports Webex Meetings, Teams, Events, Training

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 40
Cisco Collaboration Evolution

Provide a
platform for building
custom solutions Digitise
Your Business
Deliver the best
of both worlds

Accelerate
Create ubiquitous Innovation with Hybrid Agility
Enhance appeal to
Unify productivity with ensure adoption
communication cost reduction
foundation
Enable
Simple and Seamless
Experiences Experiences
Converge Simplify
Collaboration Infrastructure
Voice, Video, and Data
PAST FUTURE

#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 41
Tools impact the efficiency of team collaboration

Time Time Time

• Separate, unconnected • Continuous collaboration

transactions • Sharing before / during / • Bots and Integrations automate
• Lack of context after meetings data collection and posting
• More time intensive • Workflows are optimised • Shifts focus from gathering data
to decision making

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Webex as an Automation Platform Extending Collaboration with
Cisco Webex APIs
• Session ID: BRKCOL-2074
• Technical Level: Intermediate
• Schedule: Wednesday, 8:30am

APIs, SDK, Tools, Community

developer.webex.com apphub.webex.com
Integrate, extend,
and customise
Cisco Spark experiences

Cisco Spark
Platform

Modular Connect people, services and Complete

Connect people, services and
building business processes like never before collaboration
business processes like never before
blocks solution

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Automating Infrastructure
Self-Care Portal
Server

CUPI

DB AD
Replication

Unified CM IM&P Unity Active

Cluster Connection Directory

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Developer.cisco.com

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#CLMEL BRKCOL-1101 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 47
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Q&A

#CLMEL
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Thank you

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