Royal College of Arts, Science and Commerce
Royal College of Arts, Science and Commerce
AND COMMERCE.
SUBMITTED TO: Prof: Sandeep
HEMANT JOSHI 43
IBRAHIM KHATIB 45
AHMED PANJWANI 47
MOSIN CHARANIYA 39
This project is a dedicated team effort and many management and subject
experts have contributed to make this project complete, covering virtually all
management aspects of this topic.
We would like to thanks our principal A.E Lakdawala & our vice principal
Prof. Kamala A. of Royal Higher Education society to give us opportunity of
Learning in this college and carry out our project work.
We would also like to thanks all the people who directly or indirectly
helped us in completing this project.
INTRODUCTION
The road transport mode serves as one of the key factors in the
developmental Process of any economy. While historically, the railways have played a
dominant role in the overall transport system of many countries, the road transport
mode has, over a period of time, come to occupy a pivotal role by virtue of certain
inherent advantages. Over the Past few decades, the share of road transport in the
total surface traffic movement in India has been gradually increasing with a distinct
shift away from the railways being observed.
Most recent estimates give the road mode a share of nearly 63 per cent
in freight movement compared to its share of just about 10 per cent in the early
fifties. According to these estimates, this percentage share is likely to stabilize
around 85 per cent.
Given this emerging significant role, many issues have been raised in the context
of road freight movements, which apart from many others relate to efficiency o f
operations, the competitiveness of the market, etc. Given the huge number of
suppliers and the apparent ease of entry into the sector, it was widely believed
that the market was very nearly competitive. However, it has been an emerging
feeling that the organization of the structure of the industry as well as some
unimaginative policy measures and tardy implementation of even the limited but
fairly well designed regulatory measures have resulted in inefficient provision of
services which when viewed in the context of a liberalized and globalised
framework of economic activities affects competitiveness. It is against this
background that an attempt has been made, in this study, to examine and
understand the nature of competitiveness in the road goods transport industry in India.
Though emerging as a dominant mode the road goods transport sector in
India has, it is observed, hardly been able to emerge out of the traditional
unorganized framework over a period of time. It has been a widespread feeling
that the market structure of the industry in terms of the supply of services is
very highly competitive.
Given the dominance of small operators, it is natural to expect a competitive
regime to prevail. However, given the segmentation of the industry in terms of
market players and market makers, it has been an emerging feeling that this is
a sector, which is prone to be dominated by some of the players and makers.
In the case o f specialized traffic like movement of petroleum products, routine
contractual traffic (big ones), it is most likely that there is absence of competition
– in a market – where single buyers are faced with number of sellers of
services. This argument can perhaps be extended to manufactured items like
chemicals, pharmaceuticals, which are supplied in bulk all over the country. Even
in the case of general freight where the small operators dominate (in terms of
numbers), it is recognized that the role of the middlemen is crucial in price
fixation as well as in allocation of quantum of movement as far as the small operators
are concerned.
In other words, it has been an evolving feeling that a significant part o f the sector may
not be really operating within a competitive market structure as is normally thought out
to be.
Transport Corporation of India is India's leading integrated supply chain and
logistics solutions provider and a pioneer in the sphere of cargo transportation in India.
Leveraging on its extensive infrastructure, strong foundation and skilled manpower, TCI
offers seamless multimodal transportation solutions. An ISO 9001:2008 certified
company, TCIL is listed with premier stock exchanges like NSE and BSE.
The company progressed from being a "One Man, One Truck, One Office" set up
to becoming India's leading Logistics & Supply Chain Solutions provider with a Global
presence. After 50 years, TCI moves 2.5% of India's GDP by value and is the
proclaimed market leader of the Indian Logistics Industry.
TCI Group has an extensive network of over 1200 company owned offices, a huge
fleet of customized vehicles and managed warehouse space of 7.8 million sq ft.and a
strong work force of 6500. With its customer-centric approach, world class resources,
State-of-Art technology and professional management, the group follows strong
corporate governance principles and is committed to value creation for its stake holders
and its social responsibilities.
CORPORATE VALUES
VISION
BRAND VALUE
We believe that a brand is a living entity and it should be reflected in its behavior.
Our behaviour will be governed by a set of values communicated by the acronym CORE
C Customer Focus
O Ownership
R Responsiveness
E Empathy
CORPORATE CREDO
As a corporate citizen, the TCI Group believes that harmony of action can have a
spiraling positive effect on our lives and indeedon businesses. Just as many drops go to
make an ocean, we believe every action of ours is like a building block, where every
block is equally important to build a successful future. That’s why, we like to grow with
each one of our stakeholders contributing and playing an equally important part.
Because when we move together, it results in maximized resource optimization and
unparallel benefits for all stakeholders.
CLOCKING GROWTH
1999 Inception of Transystem International limited(TLI)a joint venture with Mitsui and
Co of Japan for providing automobile logistics
2002 Launch of XPS Global service for providing International freight forwarding
services and single window clearances
2010 Infinite Logistics Solutions Private Limited(ILSPL) has formed a joint venture
between TCI and CONCOR for bulk multimodal logistics solutions by rail and
road.
INDUSTRY RECOGNITION
The Company has bagged the prestigious Express, Logistics & Supply
Chain Conclave Award for “Best 3PL of the Year”. The Awards were part of the
Express, Logistics & Supply Chain Conclave held in Mumbai on 28th – 29th September
2007.
For winning customer loyalty through proactive engagement and planning from
Whirlpool of India.
XPS-Air, was felicitated for their quality services ; received the Outstanding
Performance Award for good business practices and commitment to timely payment by
Jet Airways.
Transystem Logistics International(TLI, a joint venture of TCIL and Mitusi & co has been
awarded the Best Logistics System Improvement Supplier Award by Toyota.
SERVICE TO SOCIETY
Transport Corporation of India (TCI) believes in the philosophy of making life better
for all. And along with the core businesses, TCI has instituted some Charitable Trusts.
They are dedicated to socio-economic transformation of rural and remote areas of India,
especially the weaker and socially underprivileged groups. They provide physical,
social, cultural and economic development of rural people, groups and institutions. Late
Shri.Prabhu Dayal Agarwal, a well-known philanthropist and the late founder Chairman
of TCI established Bhoruka Charitable Trust in the year 1962. This trust is involved in
integrated rural development activities in 200 villages of Rajgarh and 50 villages of
Taranagar blocks of Churu district in Rajasthan. The various aspects of the charitable
activities are outlined below.
TCI Foundation, the social wing of TCI takes forward the group's belief in
partnering with the society at large with the aim of making the lives of people better.
TCIF, has taken initiatives to open schools and dispensaries for the economically
weaker section of the society.
TCIF also renders help in forming SHGs (Self Help Groups) for woman and child
development programs in interior parts of India. Its much acclaimed Project “Kavach”, a
nation wide AIDS awareness campaign with Bill and Melinda Gates Foundation, has
been much appreciated. TCI Foundation is also active in the area of disaster relief
assistance and provides artificial limbs, crutches, wheelchairs for the physically
challenged.
HEALTH
Social welfare programmes for increasing AIDS awareness , condom promotion and
distribution, reducing sexually transmitted diseases are organized at regular intervals at
major truck routes and Transhipments points.
Anganwadi - Under the Integrated Child Development Services (ICDS) program being
implemented since 1992, 220 Anganwadi centers are functional. It delivers an
integrated package of services for women and children viz. supplementary nutrition,
immunization, health checkup, referral services, nutrition and health education and pre-
school education for the children.In partnership with CARE- Rajasthan Integrated
Nutrition And Health Program is being implemented in 24 villages of Taranagar Block by
BCT.
TCI's range of services encompasses the entire gamut of supply chain services from the
point of origin to the final end customer. TCI has been continuously introducing new and
innovative services. From multi-modal transportation (road, rail, air, sea) to express
delivery solutions, from freight forwarding and customs clearances to warehouse
management services, each of the services are linked under a single Customer
Relationship management system for maximum benefit to clients.
As TCI approaches the new millennium, it is well equipped to take on new challenges
with a host of exciting services and will further strengthen its presence in India and Asia.
The company strategy is to cross sell its broad range of servces, deliver to any corner of
the world through specialized and trained professional teams to create superlative value
for our customers.
TCI has planned an aggressive expansion programme. The company will invest into
state of the art, large scale, multi user multi product warehouses, ships, trucks and
trailers and technology to establish itself as a complete supply chain solutions provider.
We have invested in state of the art infrastructure and IT systems that support and add
value to our services.
Some Milestones
Network – Having a truly national presence with 325 plus branches in more than 20
states with plans of opening branches in a phase-wise manner in all other states where
we do not have a presence.
Reliable and Trustworthy – Group V offers its customer’s its 50 years of expertise in
the transport industry. Our reputation for high ethical standards remains among our
greatest business assets.
Our more than 5 lacs sq.ft of platform level godowns / warehousing space at prime
locations is equipped with state-of-the-art material handling equipment.
Services
Service delivery to over 1500 locations in India and guaranteed daily dispatches on
150 routes.
ISO 9001:2000 is implemented in true spirit and the organization has become entirely
process driven, with every department following SOPs.Customer Service cell has been
centralized at Mumbai with a toll free number 1800 220 180.
Perhaps the only National Level Logistics Company to provide a unique marine
insurance policy. The customers of V-Trans and V-Xpress are benefited as goods get
comprehensive insurance cover from the point of booking till delivery. With the company
following a policy of speedy settlement of clients’ claims we have further strengthened
our reputation.
The Group’s review processes bring forth any complaints / requirement of clients to the
notice of Board members, enabling the Management to respond in a proactive manner.
Our people - People are our biggest asset. We have a motivated management team
and an inspired and self-driven taskforce of over 1500 people. Training is an year
around process at Group V.
client
In 1962 when Kutch suffered from frequent droughts, Shri K.K.Shah was made the
President of Central Drought Relief Committee, Kutch. He helped to arrange fodder for
cattle and sustenance for the affected people, thus saving the lives of thousands of
cattle and deprived people. His excellent work was appreciated and he was felicitated
by many high ranking politicians and social workers like the then Governor of Gujarat,
Chief Minister, Gujarat Revenue Minister and others.
Later when Kutch came under the onslaught of floods and cyclones, Group V came
to the aid by offering free transportation of relief materials from Mumbai to Gujarat.
Again during the earthquake in 2001, we realized our responsibility by offering more
than 100 trucks to transport relief materials to Kutch.
Health is another area close to our hearts. Considerable contributions have been
made towards a heart foundation, sanatorium and other health projects in Gujarat.
Group V also works towards uplifting the weaker sections of society through
comprehensive community welfare and development programs. Significant contributions
have been made towards a residential home for the underprivileged at Kutch.
Group V respects human lives, values its employees, and invests in innovative
technologies and solutions towards the improvement of road safety and protection of
economic wealth.
By providing proper training and counseling to our drivers, we have been able to
minimize the number of accidents. All the drivers of Group V are trained in safe and
defensive driving. Group V in association with WIAA (Western India Automobile
Association) has started ongoing training for our drivers. To take this ahead, towards
establishing better industry standards, we are opening a training school in Gujarat
where Group V would train not only its staff members but would also welcome
participants from the industry.
Further, in order to reduce the incidences of accidents, Group V advises its drivers to
rest compulsorily between 2 am to 5 am, the time during which maximum accidents
occur. Comfortable resting places and wash room facilities have been provided to the
drivers / laborers at major transshipment hubs so that they may take rest, thus reducing
road fatigue and improving road safety. In adherence to road safety rules, we ensure
that apart from bonafide occupants our drivers do not carry any other person on board.
Fully Air Conditioned and Computerized Panchayat Ghar at Patri
Village
The New Panchayat Ghar constructed and donated at Patri Village is another of our
Corporate Social Responsibility initiatives.
Taking around 6 months to construct, the Panchayat Ghar is fully Air Conditioned and
Computerized and equipped with all the latest office equipments. It has become one of
the first Panchayat offices with a true corporate look and is the first such Panchayat
office in the whole of Gujarat and perhaps in India. Named after our founder Shri
K.K.Shah this Panchayat Ghar was inaugurated on March 28 by State Minister –
Gujarat, Mr. Vasan Ahir. Shri Hemchand Shah who is also the President of Patri Jain
Mahajan acted as the coordinator between the village Panchayat and V-Trans to make
this a reality.
Shri K. K. Shah put in a lot of efforts to provide Roads, Electricity, Water, and
Telephone to Patri by networking with the Gujarat Government. In appreciation of this
the bazaar chowk in Patri village has also been named after him. Shri V.K.Shah has
also been appreciated by the village for his support and community activities by naming
the Vivihant Khand after him. The road passing in front of his house has also been
named the Shri V.K.Shah Marg.
Shri Mahendra K. Shah, expressing his gratitude said in his speech, “Shri K.K.Shah
following in the footsteps of Gandhiji and Vinoba Bhave believed that strong villages
build strong nations and worked very hard to obtain basic facilities like road, electricity,
telephone for his Patri village.
Corporate Governance
Group V Values
Virtues such as trust, loyalty & commitment, honesty & respect for one another, are
values treasured at Group V. Adhering to these values and following ethical practices in
business form the foundation of our organization.
We are committed to be the competitive edge of our customers with each and every
activity of ours focused towards this end. Our marine insurance policy and our ERP
package are such two paradigms that have been designed keeping the customer’s
benefits in mind.
For our employees we offer an environment where they can excel themselves. We
focus on building team work and customer focus and take our employees to the next
level through programmes such as ‘NEXSTEP’ that have been designed for Managers
and ‘SAMPURNA’ for staff members. Apart from all statutory benefits, we also provide
‘Mediclaim’ and ‘Personal Accident Insurance Policy’ to our employees.
The dress code is formal and the senior managers are addressed as Sir/Madam.
Group V follows a high level of honesty and integrity in all their dealings with their
customers and stakeholders.
Parties and outdoor events organized by the Group are necessarily family events with
the entire family of the Directors and the employees coming together to participate in
them.
Law abiding
Group V follows the laws of the land where we conduct our business and we expect
the same from all those who are associated with us.
We do not believe either in taking bribes or giving bribes and expect our
stakeholders to also adhere to these principles.
Group V respects human lives, values its employees, and invests in innovative
technologies and solutions towards the improvement of road safety and protection of
economic wealth. Group V follows a high level of road safety by training its drivers in
safe and defensive driving. Our fleet (vehicles) is regularly maintained and only those
found worthy of road travel are retained.
Business Excellence
The Group has been awarded the ISO Certificate and the scope covers hard freight,
Express and Logistics services. Group V implements the guidelines of ISO in letter and
spirit and the whole organization has become process driven. Regular audits and
checks ensure that the service norms are maintained.
ISO 9001:2000
Websites:
www.vtransgroup.com
www.tcil.com