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Return Exchage Repair Form EN

This document is a return, exchange, or repair form for a company. It requests contact information from the customer and details about the original purchase and reason for return. It provides instructions for returning or exchanging items and notes policies for refunds, exchanges, repairs, and international shipping. The company guarantees customer satisfaction with products and advice.

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sooguy
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106 views

Return Exchage Repair Form EN

This document is a return, exchange, or repair form for a company. It requests contact information from the customer and details about the original purchase and reason for return. It provides instructions for returning or exchanging items and notes policies for refunds, exchanges, repairs, and international shipping. The company guarantees customer satisfaction with products and advice.

Uploaded by

sooguy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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RETURN/EXCHANGE/REPAIR FORM

Please complete and enclose this form with your return, exchange, or repair.
For assistance, call 1.888.847.0770 or email [email protected].
For security, please don’t include credit card information on this form.

Contact Information
Name Member number Order number

Original purchaser’s name and member number

Address

Phone number Email

How purchase was made   mec.ca   Phone   MEC store___________________________________


Action required   Refund   Exchange   Repair_______________________________________
If you are requesting a repair or have a warranty issue, please call or email our Service Centre.
If there is a price difference for the exchange item(s) or a repair or freight charge, we will contact you by phone or by email.
Note: Purchases originally paid for by credit card can only be refunded to the original credit card or by Gift Card.
Purchases made by debit card can only be refunded by cheque or Gift Card. Purchases made by Gift Card will be refunded to a Gift Card.

Reason for the Return/Exchange/Repair

What items are you returning?


Product number Description Size Quantity

What items would you like in exchange?


Qty Product number Size 1st colour 2nd colour Backorder? Description Price
choice choice Y/N

Send all items for evaluation to: MEC Head Office, 1077 Great Northern Way, Vancouver, BC, Canada V5T 1E1.
For items being sent within Canada, please send the parcel back by prepaid and insured Canada Post.
Packages must be returned to the Vancouver Service Centre. Parcels returned via Freight Collect or Courier will be refused.
For US and international parcels, add “Canadian Goods Returning” to the address.
For international exchange/repair items, a standard freight fee will be applied.
Repairs may be completed in-house or sent to a local repair shop (please allow up to a month for processing)
A repair fee may be applied to non-warranty items.

Inspired gear, informed advice – guaranteed. We guarantee the gear we sell and the product selection advice we give.
If an item hasn’t met your expectations, you can bring it back for an exchange, refund, repair, or credit.

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