INSTRUCTIONS IN USING

BLACKBOARD HELP

POWERED BY EesySoft
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LOG IN WITH YOUR USERNAME AND PASSWORD

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ON THE LOWER RIGHT OF YOUR SCREEN, CLICK

THE QUESTION MARK BUTTON

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THE HELP TAB WILL APPEAR WITH THE TOPIC SUGGESTIONS

FROM BLACKBOARD. SELECT YOUR CHOSEN TOPIC.

ONCE YOU SELECT A TOPIC, A LIST OF POSS IBLE

SUB-TOPICS WILL APPEAR. CHOOSE A SUB-TOPIC.

 ANOTHER LIST OF SUB-TOPICS WILL APPEAR

FOR A SPECIFIC ACTION. CHOOSE SPECIFIC SUB-TOPIC.

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ALL THE INFORMATION OF YOUR CHOSEN TOPIC WILL BE SHOWN.

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F YOUR CONCERN IS NOT ON THE LIST OF TOPICS,

INPUT THE TOPIC ON THE SEARCH TAB

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SUGGESTED HELP FOR YOUR TOPICS WILL ALSO BE SHOWN BELOW,

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YOU CAN RATE THE SUGGESTED HELP INFORMATION

BY CLICKING THE THUMBS UP OR DOWN BUTION.

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I FY OU STILL CAN'T FIND THE SOLUTION OF THE ISSUE, YOU CAN

EMAIL YOUR CONCERN OR CALL FOR ASSISTANCE BY CLICKING

THE TABS (EMAIL AND CONTACT) BELOW THE TOPICS.

 Email

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EMAIL YOUR CONCERN TO THE BLACKBOARD HELPDESK.

 Contact call D

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CLICK REVEAL PHONE NUMBER AND REFERENCE TO CONTACT

BLACKBOARD HELPDESK AND GET YOUR REFERENCE NUMBER.

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THE CONTACT NUMBER AND THE REFERENCE NUMBER WILL BE SHOWN.

PLEASE TAKE NOTE OF YOUR REFERENCE NUMBER.

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TO ADJUST THE BLACKBOARD HELP POSITION, CLICK AND DRAG

THE ARROW (UP AND DOWN)

HELPDESK ASSISTANCE WILL ONLY BE AVAILABLE

DURING OFFICE HOURS

8:00AM - 5:00PM, MONDAY - FRIDAY