Scribd
Upload
60 views

Chapter 3

The document discusses different types of listening including appreciative, empathic, comprehensive, and critical listening. It also covers causes of poor listening and ways to become a better listener such as focusing, resisting distractions, and suspending judgment.

Uploaded by

junaid_256
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
60 views

Chapter 3

The document discusses different types of listening including appreciative, empathic, comprehensive, and critical listening. It also covers causes of poor listening and ways to become a better listener such as focusing, resisting distractions, and suspending judgment.

Uploaded by

junaid_256
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 12

chapter 3

Listening
The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Hearing Listening

Vibration of Paying close


sound waves attention to
on eardrums what we hear

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Types of Listening
• Appreciative
• Empathic
• Comprehensive
• Critical

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Appreciative Listening

Listening for pleasure


or enjoyment

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Empathic Listening

Listening to provide emotional


support for speaker

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Comprehensive Listening

Listening to understand
speaker’s message

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Critical Listening

Listening to evaluate message


to accept or reject it

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Causes of Poor Listening
• Not concentrating
• Listening too hard
• Jumping to conclusions
• Focusing on delivery,
personal appearance

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Spare “Brain Time”

Difference between rate of talk


(120-150 words a minute) & rate
at which brain processes
language (400-800 words a
minute)

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Becoming Better Listener
• Take listening seriously
• Be active listener
• Resist distractions
• Don’t be diverted by
appearance, delivery

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Becoming Better Listener
• Suspend judgment
• Develop note-taking skills
• Focus your listening

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.


Focused Listening
Listen for
• Main points
• Evidence
• Technique

The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.

You might also like