The Computing Technology Industry Association

CompTIA CTT+™
Candidate Handbook of Information

© Copyright CompTIA 2006 April 2008 1

Table of Contents

I. Introduction .......................................................................................................................................................... 3
CompTIA CTT+ Program ....................................................................................................................................... 3
About CompTIA ...................................................................................................................................................... 3

II. CTT+ Exam Overview .......................................................................................................................................... 4

Types of Exams ..................................................................................................................................................... 4
Understanding the Objectives Assessed ............................................................................................................... 5
Score Reports and Interpretation ........................................................................................................................... 6

III. The Computer Based Test (Knowledge Assessment) ...................................................................................... 7

Test/Registration Information ................................................................................................................................. 7
Practical Questions ................................................................................................................................................ 8
Answers and Rationale .......................................................................................................................................... 9

IV. The Video Based Test (Skills Assessment) ..................................................................................................... 10

Introduction .......................................................................................................................................................... 10
Planning the Video Assessment .......................................................................................................................... 11
Preparing the Video Documentation Forms ......................................................................................................... 13
Video Scoring Guides .......................................................................................................................................... 15
Performance Video Checklist ............................................................................................................................... 23
Retest Policy ........................................................................................................................................................ 25

V. Forms (Video Submission/Order) ..................................................................................................................... 26

Video Exam Submission — Form A ..................................................................................................................... 26
Video Release Form — Form B ........................................................................................................................... 27
Video Documentation Form — Form C ................................................................................................................ 28
Payment Form ..................................................................................................................................................... 32

VI. 5 Step Process to Certification ......................................................................................................................... 34

VII. Comments or Questions ................................................................................................................................... 35

© Copyright CompTIA 2006 April 2008 2

Introduction
The CompTIA CTT+ Program
The CompTIA CTT+ program was initially created to eliminate redundancies among various instructor certification
programs in the computer training and education business. The CompTIA CTT+ certification provides recognition
that the trainer has attained a standard of excellence as defined by training experts.

The CompTIA CTT+ examination measures an individual’s mastery of fundamental instructor knowledge and
classroom performance as defined by objectives developed from a cross-industry Job Task Analysis.

A committee of training experts determined the scope and content of the CTT+ examinations. The questions on the
computer-based exam are designed to assess the level of knowledge acquired by trainers through their professional
experience and their education. Specifications for the video-based exam provide the framework for evaluating a
trainer’s ability to apply the instructional skills. To earn CompTIA CTT+ certification, a candidate must pass both
of these exams.

This cross-industry certification is available to all training professionals. While it is significant that the computer
industry is the first to endorse the CompTIA CTT+ program, the wider impact is that the certification can be applied to
all industries that provide training and education. Trainers in the software, industrial/manufacturing, insurance,
academic, telecommunications, and health care industries took part in the development stage of the CTT+ program.
This diverse population has helped assure that the test content is appropriate and meaningful to a wide variety of
cross-industry trainers.

About CompTIA
CompTIA, the Computing Technology Industry Association, is the leading not-for-profit association representing the
international technology community. Its goal is to provide a unified voice, global advocacy and leadership, and to
advance industry growth through standards, professional competence, education and business solutions. CompTIA
helps its members stay competitive and profitable by developing and providing standards in vendor-neutral
certification, e-commerce, public policy and workforce development and training.

Technical Certification
Hundreds of thousand of individuals worldwide hold CompTIA certifications that assess basic technology skills.
Currently, CompTIA offers 12 vendor-neutral technology certifications. Our programs measure base-level technical
knowledge in PC repair, networking, Internet, document imaging, PC server, e-business, training, project
management, Linux technologies, security, integrated home networks and RFID. Many influential companies
including IBM, Intel and Novell accept CompTIA certification as part of their own in-depth certification tracks.

For more information, please visit www.comptia.org.

© Copyright CompTIA 2006 April 2008 3

About the Examination: An Overview
The Computer-Based Test
The computer-based CTT+ knowledge examination consists of 95 multiple-choice questions. Candidates have 90
minutes to complete it. The computer-based exam is available in English, German and Japanese.

The Skills Assessment

The CTT+ skills assessment is based on a 20-minute video submitted by candidates of an actual instructional
performance. The video is reviewed by professionals trained to evaluate the instructor’s performance. In addition to
the video, the candidate must also complete and submit written documentation to provide additional information about
the instructional performance. Candidates may submit their video in English, German, Japanese or Spanish.

How much does it cost to take the CTT+ examination?

♦ The fee in North America for taking the CompTIA CTT+ computer-based examination is $232 for Non-CompTIA
Corporate Members and $185 for CompTIA Corporate Members. For international pricing, please visit
http://certification.comptia.org/resources/registration.aspx.
♦ The CompTIA CTT+ performance assessment video for
o Non-CompTIA Corporate Members is $251 for English, € 278 for German and ¥ 28,432 for Japanese
o Corporate CompTIA Members is $202 for English, € 224 for German and ¥ 22,067 for Japanese
♦
CompTIA is a trade association that offers many different benefits to the IT industry, one of which is certification.
Linked to certification is CompTIA Corporate Membership. One of the benefits of being a CompTIA Corporate
Member is eligibility to receive discounts on certification exams. If your company is a CompTIA Corporate Member,
you are eligible for a discount on both the CTT+ computer-based exam and performance-based exam. Please be
sure to include your CompTIA Corporate Membership number when you submit your Payment Form to receive the
discount benefit. If your company is not a CompTIA Corporate Member and would like to become one, please
complete the application form at http://www.comptia.org/joinnow.

© Copyright CompTIA 2006 April 2008 4

CompTIA CTT+ Objectives
Percent of Test

Domain 1: Planning Prior to the Course 13%

1A: Review Learning Objectives and Match Them to Learner and Organizational Needs
1B: Create an Environment Conducive to Learning

Domain 2: Methods and Media for Instructional Delivery 14%

2A: Select and Implement Delivery Methods
2B: Use Instructional Media

Domain 3: Instructor Credibility and Communications 9%

3A: Demonstrate Professional Conduct and Content Expertise
3B: Use Communication and Presentation Skills to Facilitate Learning

Domain 4: Group Facilitation 45%

4A: Establish and Maintain a Learner-Centered Environment
4B: Use a Variety Question Types and Techniques
4C: Address Learner Needs for Additional Explanation and Encouragement
4D: Motivate and Reinforce Learners

Domain 5: Evaluate the Training Event 18%

5A: Evaluate Learner Performance throughout the Training Event
5B: Evaluate Trainer Performance and Delivery of Course

You can download the complete detailed list of objectives by visiting the CompTIA website at:
http://certification.comptia.org/resources/objectives.aspx.

© Copyright CompTIA 2006 April 2008 5

Score Reports and Interpretation
A score report will be provided to test takers immediately upon completion of the CompTIA CTT+ computer-based
exam. Those submitting a video for the CompTIA CTT+ video-based exam will be notified of their pass/fail status in a
score report from CompTIA after their video has been received and scored.

Computer-Based Exam
Candidates should have some degree of familiarity with the subject matter of each question on the computer-based
test. Each question is scored separately, and only correct responses contribute to a candidate’s final score.
Candidates should choose the best answer for each question.

Final scores on the CompTIA CTT+ computer-based test are determined by converting the number of questions
answered correctly to a scale that ranges from 100 to 900. The minimum passing score of 655, which corresponds to
the minimum level of achievement that represents mastery, was decided by a panel of judges.

Skills-Based Exam
The final score on the CompTIA CTT+ skills examination is computed by totaling the final objective ratings. Each of
the 12 skills areas will be rated. The ratings for each skill will be given on a four-point scale, in which a 1 indicates
seriously deficient performance and a 4 indicates outstanding performance.

A score of 1 (seriously deficient) on any of the 12 skills being assessed on the video or on the
documentation will cause an automatic failure for the skills examination.

To pass the skills assessment, two criteria must be met: (1) an averaged total score of at least 36 points must be
attained; and (2) a minimum of a 2 must be attained in each individual competency area. As with the computer-based
exam, the minimum passing score for the skills assessment was set by a panel of judges following the CTT+ beta
test. Candidates must pass both the CompTIA CTT+ computer-based exam and video-based exam to earn CompTIA
CTT+ certification.

Training
Though CompTIA itself does not directly offer training, there are many training providers either recognized by
CompTIA or who have demonstrated training capabilities mapping to CompTIA objectives. For a listing of such
training providers, please visit the CompTIA Web site at http://certification.comptia.org/resources/find_providers.aspx
.

© Copyright CompTIA 2006 April 2008 6

The Computer-Based Test
Strategies for Taking the Computer-Based Test
For the CompTIA CTT+ computer-based test, only correct answers contribute to the candidate’s score. This means
that there is no penalty for incorrect answers. It is to the candidate’s advantage to try to answer every question. If a
candidate is unsure of the correct answer to a question, he or she should try to rule out one or two of the answer
choices and then make the best guess from among the remaining choices.

The computer allows candidates to mark questions for later review. Useful advice to candidates is to go through the
entire examination once, answering those questions that can be answered immediately and marking the other
questions for later review. After going through the entire examination, candidates may spend the remaining time
answering the questions they marked for review.

Computer-Based Test
Candidates can register for the CompTIA CTT+ certification exam via phone or online.

Prometric
USA, Canada, Puerto Rico: 1-800-776-4276
EMEA
Austria 0800 298 582; +31 320 23 9893 Ireland 1800 626104; +31 320 23 9897 Russia (+7 495) 580 9856; +31 320 23 9895
Belgium 0800 1 7414; +31 320 23 9892 Israel 800 9242007; +31 320 23 9895 Spain 900 151210; +31 320 23 9898
Denmark 802 40 830; +31 320 23 9895 Italy 800 878441; +31 320 23 9896 Sweden 0200 117023; +31 320 23 9895
Eastern Europe +31 320 23 9895 Netherlands 0800 0227584; +31 320 23 9890 Switzerland 0800 556 966; +31 320 23 9894
Finland 800 93343; +31 320 23 9895 Norway 800 30164; +31 320 23 9895 South Africa 0800 575575; +2711 7130605
France 0800 807790; +31 320 23 9899 Poland 00800 4411321; +31 320 23 9895 Turkey 800 44914073; +31 320 23 9895
Germany 0800 1839 708; +31 320 23 9891 Portugal 800 203589; +31 320 23 9895 United kingdom 0800 592 879; +31 320 23 9895

Asia Pacific
Australia 1 300 368 785 Indonesia 61 2 9640 5894 Singapore 800 616 1120
China +86 10 62799911 Japan 0120-347737 Taiwan 008 0161 1142
Guam 61 2 9640 5851 Malaysia 1800 18 3377 Thailand 61 2 9640 5875
Honk Kong 800 96 6375 New Zealand 0800 44 1603
India 0124 4517160 Philippines 1 800 1 611 0126

Online Registration: www.prometric.com/CompTIA

VUE
Americas Europe/Middle East/Africa
US and Canada Toll Free 877-551-PLUS (7587) Austria 0800-292150 Portugal 0800-831429
Americas Toll Number 952-995-8758 Belgium Dutch 0800-74174 South Africa 0800-995044
Belgium French 0800-74175 Spain 900-993190
Asia Pacific
France 0800-904757 Sweden 020-798690
Australia 1800-356-022
Germany 0800-0826499 Switzerland-French 0800-837549
Hong Kong 800-930-988
Ireland 1-800-552131 Switzerland-German 0800-837550
Japan 0120-355-173
Israel 1-800-9453797 Switzerland-Italian 0800-837551
Korea 00308-610-021
Italy 800-790521 Turkey 0080031929149
Malaysia 1800-808-578
Netherlands 0800-0235323 United Kingdom 0800-7319905
New Zealand 0800-445-884
Philippines 1800-1611-0155
Singapore 800-6161-888
Taiwan 0080-611-289

Online Registration: www.vue.com/comptia

To obtain a duplicate copy of your official CompTIA CTT+ computer-based exam score report or an additional copy of
your CompTIA CTT+ certificate, candidates should contact CompTIA’s Customer Service Department at (630) 678-
8300, or e-mail: [email protected]. There will be a $15.00 reprint fee.

© Copyright CompTIA 2006 April 2008 7

Practice Questions
Practice Questions for the CompTIA CTT+ Knowledge Test
The following four questions are similar in format and content to the questions of the CompTIA CTT+ knowledge test.
These questions are intended for practice, that is, to allow you to become familiar with the way the questions are
asked. Read each question; select an answer and then check your response with the explanations beginning on the
next page.

Question 1
During a group discussion, a learner asks how the content being discussed would apply to a situation in the learner’s
workplace. Which of the following is the best solution for the instructor to handle the situation?

a) Tell the learner how the content applies to a more generic situation.
b) Ask the learner how the content might apply in the workplace.
c) Ask the class members to discuss how the content applies in their situation.
d) Gather more information on the situation and then provide a response.

Question 2
For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal. Select the
best statement of the reason that the action is likely or unlikely to accomplish the goal.

GOAL: To reinforce the key points of a large group discussion that just took place.
ACTION: Ask one or more of the learners to summarize the discussion.

a) LIKELY, because the learners are actively involved in the summary.

b) LIKELY, because the instructor will not add bias to the summary.
c) UNLIKELY, because the learners may emphasize minor points in their summary.
d) UNLIKELY, because the instructor loses control of the key points to be included.

Question 3
For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal. Select the
best statement of the reason that the action is likely our unlikely to accomplish the goal.

GOAL: To evaluate the amount of knowledge acquired by the participants as a result of the training session.
ACTION: Ask the participants to describe how much they believe they have learned as part of the end-of-course
evaluation questionnaire.

a) LIKELY, because the anonymity of the evaluation will permit the participants to tell the truth.
b) LIKELY, because the results of the questionnaire can be summarized as part of the end-of-course report.
c) UNLIKELY, because a self-reported description fails to provide quantifiable acquisition of knowledge.
d) UNLIKELY, because course participants have to use the knowledge presented during the course on the job.

Question 4
An instructor wants to capture ideas during a large group discussion for later reference in a training session, but
acknowledges that handwriting on a chart is a problem. The best approach to this problem is to:

a) Divide the large group into smaller groups and have each group chart their ideas and report back.
b) Ask for a volunteer with good flip chart skills to write the group’s ideas on a flip chart during the discussion.
c) Write the group’s ideas on a transparency and project them on the available overhead projector.
d) Provide the learners with a simple form to jot down the group’s ideas during the discussion.

© Copyright CompTIA 2006 April 2008 8

Answers and Rationale
Answer 1
The correct answer is “c”.
Relates to the objective 4B, Use a Variety of Question Types and Techniques.
Rationale: Option “c” involves the participants, giving them the opportunity to make the connection between the skill
and its application, which contributes to motivation to learn the skill. Secondly, participants can relate to the
particulars of the situation and how the content applies. Options “a” and “d” put the instructor in the role of “content
application expert”—a dangerous position. Option “b” is somewhat condescending because it should be assumed
that the learner has already tried to apply the content to the situation and cannot see the connection.

Answer 2
The correct answer is “a”.
Relates to objective 4A, Establish and Maintain a Learner-Centered Environment.
Rationale: Option “a” offers a learner-centered approach to a task that is often quickly covered by the instructor. It
also permits the instructor to confirm that learning has occurred. Option “b” is incorrect because whether instructor
bias occurs or not is not relevant to the goal. Options “c” and “d” are wrong because of the unlikely response. It
should be noted that the instructor needs to guide the summary process but should not be concerned if minor points
are included as well as major points. If the instructor manages the class effectively, control should not be lost.

Answer 3
The correct answer is “c”.
Relates to objective 5B, Evaluate Trainer Performance and Delivery of Course.
Rationale: Option “c” suggests that a more systematic measurement is required, such as creating pre- and post-
training tests. Options “a” and “b” are wrong because it is not likely that an end-of-course questionnaire can be used
effectively to measure knowledge. Both refer to characteristics of a good end-of-course evaluation but the goal is to
create a quantified level of knowledge required. Option “d” is partially true; in that good training results in the
capability to use what has been part of the course on the job. However, it is not the reason the action will be
unsuccessful.

Answer 4
The correct answer is “b”.
Relates to objective 2B, Evaluate Learner Performance throughout the Training Event.
Rationale: Option “b” has the greatest reliability that the ideas will be easily retrievable later in the lesson. It might
also offer a way to get a learner involved in a way that might be less threatening than leading a discussion or some
other direct activity. Option “a” is incorrect because it will take more time and will have less guidance from the
facilitator. Option “c” is incorrect because using an overhead projector is more difficult to reference later on. Option “d”
leaves the instructor with nothing to reference that is common to the entire group (the learners all have their own lists,
and all will be different).

© Copyright CompTIA 2006 April 2008 9

The Skills Assessment
All CompTIA CTT+ candidates must successfully complete the computer-based test prior to submitting a
skills video for scoring.

Preparing the Skills Assessment Video Submission

The CompTIA CTT+ program allows considerable flexibility as to the kind of training that is videoed, the way in which
it is presented, and the kinds of media or instructional strategies used, so long as the session lets candidates fully
demonstrate the required competencies (see pages 15 to 21 of this handbook).

Because this is an unedited showcase performance, candidates will need to plan the video carefully. Filming any
20-minute slice of instruction will not necessarily provide evidence of candidates’ ability to perform the required skills.

Outlining the presentation and rehearsing it several times before videotaping will help in creating a successful video.
Another possibility is to video several presentations and select the best, critiquing the performance on the basis of the
CompTIA CTT+ Video Scoring Guide. As candidates critique their performance, they should use the CompTIA CTT+
Video Scoring Guide to consider how well the video reflects upon their ability to perform the following required skills.

1. Performing all of the required skills for each competency

Many of the presentation skills described in the objectives are interrelated. Even though candidates will be
assessed on each objective, the same behavior could provide evidence for a number of objectives. For a
successful video, it is important that candidates plan a seamless, integrated module rather than one that abruptly
switches from one objective to another.

*Remember: Just a statement in the Video Documentation Form testifying that candidates involved the learners
in group activities in a training segment not shown on video cannot substitute for showing the actual interaction.

2. Engaging (not merely talking at) the learners — student-centered learning

The scoring judges are looking not only at how well candidates understand the material but, more importantly,
how well candidates help the learners understand the material. If candidates instruct primarily by lecture or
demonstration, it is critical to incorporate strategies designed to engage the learners and, at the same time, let
candidates know how well they are learning the material.

3. Keeping the learners focused on the subject

The most successful videos include a brief introduction that tells the learners and the scoring judges what will be
covered in the next 20 minutes. To satisfy the requirements for organization and motivation, candidates will need
to provide a kind of road map that keeps the instruction—and the learning—on track. The road map can be visual
or verbal, obvious or subtle.

Do not feel that you need to rush through a module to reach closure. It may be sufficient to summarize what the
learners have covered to that point or better yet ask the learners to recapitulate what they have learned.

4. Providing real training

One question likely to arise concerns authenticity: Should trainers plant certain kinds of behavior or questions
within the class so that you can provide evidence of how they respond? The answer is a definitive no. Be
assured that the scoring judges are looking for the big picture with each objective.

© Copyright CompTIA 2006 April 2008 10

The Skills Assessment (continued)
Planning the Video Performance
The CompTIA CTT+ video skills assessment provides candidates with the opportunity to showcase their skills in
training. Plan the video performance session carefully. Make sure that all the objectives are addressed. Be sure to
consider the following when preparing your submission.

Content
Because the CompTIA CTT+ certification is recognized in many industries, it is important for the program to establish
and maintain consistent and credible standards. The instructional content of the video should be clearly professional
in nature and be of sufficient complexity to provide the depth and scope for scoring judges to assess the performance
adequately in each of the objectives.

Structure
The skills-based examination must show candidates demonstrating all 12 objectives. The instructional module should
be complete, with a clear beginning, middle, and end. The module, of course, may be a portion within a longer class,
but it should have its own instructional objective(s). If it is part of a larger class, be sure to provide information about
how this segment fits into the larger class. Only one trainer should provide instruction per video.

Setting
For the training event, choose a quiet, well-lit site that allows a video camera to record voices clearly and to show
media or other instructional materials that candidates use, and that captures candidates’ movements, and class
interactions.

Class size
A minimum of five adult learners must appear on the video. The camera should occasionally pan the room so the
scoring judges can confirm the learners’ presence and interactions.

Authenticity
The learning situation, to the extent possible, should be authentic. The participants actually should be learning new
knowledge and skills. Highly artificial or contrived situations could reduce the instructor’s credibility.

Duration
The entire video should not exceed 20 minutes. After 22 minutes, the scoring judges will not continue watching. The
video can be somewhat briefer, but fewer than 17 or 18 minutes may not allow candidates sufficient time to fully
demonstrate the required objectives.

© Copyright CompTIA 2006 April 2008 11

The Skills Assessment (continued)
Editing
No editing of the video is allowed. The CompTIA CTT+ program defines editing as cutting and splicing of tape.
However, candidates may stop and restart the video one time during the video segment to allow learners sufficient
time to practice a new skill. Under very specialized circumstances, a second stop may be accepted. For example, if
the class must move locations for a “lab” exercise, a second stop would be permitted. Be sure that enough of the
activity is visible before the tape is stopped and resume filming as the practice session comes to a close to show how
the transition occurs from one activity to the next. The videoed instruction module must be presented in the
sequence in which it was given.

Skills
The video and accompanying documentation need to provide clear evidence of the candidate’s skills to perform the
objectives listed on pages 5.

Review
Using the Video Scoring Guide found on pages 15 to 21 of this handbook, view and score the video before submitting
it in for official scoring. Check to make sure that all of the objectives will be evident to the viewer (the scoring judges).
Are the learners visible? Are the visual aids clear and visible? Is the picture clear? Is the sound clear?

Submitting the Video in the Appropriate Format

Listed below are some guidelines to follow when creating the video. Videos must show approximately 20 minutes of
instruction. The scoring judges will not watch more than 22 minutes.

Format
Cassette size: Only VHS or VHS-C tapes will be accepted in PAL or NTSC format. It is not possible for our
scoring judges to have the equipment necessary to accommodate every alternative size.

CD: Windows Media Player Acceptable Format. Videos submitted on CD must be in either MPEG-1 (VCD) or AVI
formats.

DVD: Videos submitted on DVD must be supplied on DVD-R (DVD minus R) media. Note: Must be playable on a
stand alone DVD player or PC with DVD playing software. DVD's cannot be plain media files that require a PC for
review. DVD's should be region free or region one (North America).

Equipment
Using the best videotaping equipment will help ensure that the video turns out well. The training site or school might
have video equipment designed for this specific purpose and might be able to provide someone who has good
working knowledge of videotaping who can assist with the taping. However, candidates may need to use personal
equipment. Many hand-held cameras can produce the quality that is needed.

© Copyright CompTIA 2006 April 2008 12

The Skills Assessment (continued)
Tips for Filming a Successful Video
• Use a new, unused video for this submission.
• Use a tripod. A wobbly video will distract the viewer.
• Graphics, blackboard writing, etc., should be clear and legible. Writing legible to the human eye may not be
legible to the camera’s eye. Be careful of glare from chalkboards or white-boards. Use markers on nonglossy
paper taped to the board.
• Use only one camera. Positioning the camera at the side of the classroom will enable candidates to capture the
learners as well as the candidate.
• If moving the camera during taping, set the zoom lens to its widest setting. This will reduce the shakiness of the
picture.
• More light will improve the picture quality. Candidates may want to use a camera light to enhance the quality of
the submission. However, do not shoot into the light source. For example, if the blinds are open, shoot with the
windows behind the camera.
• Sound presents one of the most difficult issues for videotaping. It may be very difficult to hear the trainer and the
learners. What is discernible to the human ear in person may not be so on video.
• Test the sensitivity of the microphone by doing a few practice tapings. Instruct class members to speak up.
Candidates may want to attach a separate external microphone to help produce better-quality sound.
• Candidates may want to turn off any fans, air conditioners, or laboratory equipment. Candidates may need to
sacrifice light from a window source if taping near the windows picks up outside noises, particularly from traffic.
Using an external microphone (not the microphone on the camera) will help reduce extraneous noises.
• Make sure that the camera is running before instruction commences. A few seconds’ delay in the beginning can
cause the loss of important information.

Note: Candidates should always keep a backup of the video submitted. Although videos are rarely lost or
damaged, it is important that candidates have a backup to submit in the event that loss or damage does occur.
CompTIA will NOT return video submissions to candidates.

Preparing the Video Documentation Form

As a precaution, candidates are advised to make several copies of the Video Documentation Form (Form C on
pages 28 to 31) so they can freely plan and revise the answers before writing the final version to submit with their
video. There is also an electronic version of all three required forms which will enable candidates to save it to a PC,
and then edit and print it for inclusion with their video submission at
http://certification.comptia.org/resources/objectives.aspx
.

© Copyright CompTIA 2006 April 2008 13

The Skills Assessment (continued)
Quality Control
Evidence suggests that the most successful submissions are of the highest quality. We encourage all
candidates to take quality control measures when making their video. See pages 23 and 24 for suggestions
and checklists.

What if a candidate fails the video assessment?

Candidates who are unsuccessful in completing the performance requirement can attempt the performance exam
again. A candidate’s computer-based exam will remain valid so long as the exam content/objectives do not change.
Submission requirements for video skills assessment retests are the same as for first-time submissions.

If a candidate desires to appeal the of scoring of a submitted video, CompTIA will provide an independent review
provided the request is submitted within 30 days of the score report. To request such a review, send a formal request
in writing accompanied by a check for $100 USD. Include in the letter the following information: name, date of
submission, score report date and candidate ID. Please send this information to the same address where your
original video exam was submitted.

Re-certification
In keeping with the standard CompTIA policies, there is no re-certification requirement for the CompTIA CTT+
certification.

© Copyright CompTIA 2006 April 2008 14

Domain 1: Planning Prior to the Course

Subdomain 1A: Skills to: Research additional content information to address potential points of confusion or resistance.
Review Learning Assess learner’s current skill level and compare results with course prerequisites. Assess organizational
Objectives and Match needs for additional learning outcomes. Analyze results of needs assessment of the learner in relation to
Them to Learner and learning objectives. Modify learning materials to meet specific needs of organization, learner or situation
Organizational Needs without compromising original course design

Score Value 4 3 2 1

Examples of Candidate Provides thorough Provides evidence of Offers little or no Offers irrelevant or
Performance for Each assessment and results of a needs evidence of an inappropriate or
Score Value detailed remarks about assessment of appropriate needs inaccurate remarks.
Individual learners. learners. assessment.
Fails to complete
Links learning Describes Fails to connect paperwork.
objectives and modifications to lesson learning objectives to
individual learner or justifies needs assessment.
knowledge or skill level appropriateness of not
to modifications made modifying lesson.
to the module based on
needs assessment(s). Connects learning
objectives to results of
needs assessment(s).

Subdomain 1B: Skills to: Review pre-course communications with learners (for example: course announcement,
Create an Environment confirmation, description or agenda, and prerequisites and pre-course assignments). Alter recommended
Conducive to Learning site set-up according to specific learner and organizational needs. Confirm timings and logistics for
course (for example: scheduled breaks, meal arrangements, labs, and activities outside of classroom).
Ensure that learning-related tools and equipment required for hands-on practice are properly set-up and
working, and verify that all learner exercises can be completed as intended. Establish a safe learning
environment including identification of emergency evacuation procedures. Confirm with learners that the
learning environment is comfortable. Prepare contingency plans for unique class events.

Score Value 4 3 2 1

Examples of Candidate Includes explanation of Provides evidence that Offers limited Offers irrelevant or
Performance for Each how room setup and instructor has made description of setup inappropriate or
Score Value equipment use links to appropriate physical and process for inaccurate remarks.
learning outcomes and accommodations for determining if
learner needs. learners. classroom and Fails to complete
equipment setup are paperwork.
Provides thorough Describes process for adequate.
explanation of trainer confirming that setup of
involvement in room room and equipment is Little evidence of
and equipment setup. ready for instruction. adjusting room setup
for learner needs.
Provides detailed Describes potential
analysis of potential learner expectations Provides little
learner challenges based on pre-course explanation of pre-
based on pre-course material(s). course materials and
material(s). their impact on course
plan.

© Copyright CompTIA 2006 April 2008 15

Domain 2: Methods and Media for Instructional Delivery

Subdomain 2A: Skills to: Use delivery methods as intended by the course designers. Adapt delivery methods to meet a
Select and Implement variety of learning styles. Engage learners through multiple delivery techniques as appropriate to the
Delivery Methods material, the learners and the situation. Organize and introduce content in a variety of ways (for example:
compare and contrast, steps in a process, advantages and disadvantages). Identify and implement
learning activities that are relevant to the course objectives. Monitor learner comfort level during the use
of participatory activities. Stimulate interest and enhance learner understanding through appropriate
anecdotes, stories, analogies, and humor. Use activities that allow learners to review and apply content
at appropriate intervals.

Score Value 4 3 2 1

Examples of Candidate Moves from one Uses a variety of Uses limited variety of Uses a single
Performance for Each instructional activity to instructional methods. instructional methods. instructional method.
Score Value the next seamlessly.
Uses relevant Fails to use Fails to engage
Addresses multiple exercises that participatory exercises. learners.
learning styles through encourage learner
planned activities. engagement. Provides irrelevant
activities.
Uses anecdotes, Demonstrates
stories, analogies, and awareness of differing
humor effectively. learning styles.

Subdomain 2B: Skills to: Use a variety of media to support learning objectives and meet learner needs. Handle minor
Use Instructional Media problems associated with each particular medium. Enhance, substitute or create media as appropriate.

Score Value 4 3 2 1

Examples of Candidate Presents a variety of Uses at least 2 different Uses media Fails to use media.
Performance for Each media with smooth forms of media inappropriately or
Score Value transitions. appropriately, including incorrectly.
but not limited to props,
Uses each form of handouts, whiteboard,
media skillfully. technology, etc.

Uses one medium very

effectively.

© Copyright CompTIA 2006 April 2008 16

Domain 3: Instructor Credibility and Communications

Subdomain 3A: Skills to: Maintain consistent behavior with all learners. Demonstrate confidence with and mastery of
Demonstrate subject matter. Provide and elicit from learners practical examples of how knowledge and skills will
Professional Conduct transfer to their workplaces. Handle relevant learner inquiries on topics for which the instructor has
and Content Expertise limited expertise. Maintain positive atmosphere and avoid criticizing other members of the training team
or the training materials.

Score Value 4 3 2 1

Examples of Candidate Integrates content Refers to notes or Frequently refers to Reads directly from the
Performance for Each expertise into learner course text infrequently notes in order to deliver training materials.
Score Value inquiries. and only when linked to content.
learner activity. Makes negative
Generates multiple yet Provides irrelevant or remarks about course
specific examples as Responds to learner inappropriate design or training
responses to learner questions effectively responses to learner colleagues or
inquiries, often making with relevant examples. inquiries. organization or about
them unique to the learners themselves.
individual learner.

Subdomain 3B: Skills to: Pronounce words correctly and use suitable grammar and syntax. Explain and clarify content
Use Communication points through inflection, emphasis, and pauses. Ensure verbal and non-verbal communication is free
and Presentation Skills of bias (for example: sexual, racial, religious, cultural, and age). Employ purposeful body language to
to Facilitate Learning enhance learning. Minimize distracting trainer behaviors (for example: playing with object in hand,
making noise with change in a pocket, or nervously rocking or pacing). Use body language and other
non-verbal techniques to minimize or eliminate learner disruptions. Use course overviews, advanced
organizers and session summaries at appropriate times to orientate learners and link key learning points.

Score Value 4 3 2 1

Examples of Candidate Emphasizes and Provides overview of Offers little explanation Uses no organizational
Performance for Each clarifies critical content content. Summarizes of content flow. language such as
Score Value points naturally, points appropriately. introductory or
seamlessly, and Moves to new topics concluding remarks.
effortlessly. Positions self with little or no
appropriately in terms transition. Sits at a computer
Offers specific of content being console and does not
strategies to assist delivered. Remains stationary or move.
learners’ transition from uses ineffective body
one content point to language or movement. Uses inappropriate or
another. abusive vocabulary.
Uses incorrect
Uses body language grammar or vocabulary
including appropriate such that there is
eye contact to actively interference with
engage learners. learning.

© Copyright CompTIA 2006 April 2008 17

Domain 4: Group Facilitation

Subdomain 4A: Skills to: Open a training session in a positive way. Communicate the course plan to the learners.
Establish and Maintain Communicate learner performance objectives as indicated by course design. Obtain input from the
a Learner-Centered learners about their personal objectives and expectations. Reconcile any discrepancies between learning
Environment objectives and learner expectations. Establish an environment that supports learning and maintains
focus on meeting stated learning objectives. Establish a learning environment free of bias, favoritism,
and criticism that optimizes the productive participation of all the learners. Manage course flow and pace
activities based on learner needs while ensuring that all learning objectives are met. Provide
opportunities and assistance for learners to identify and achieve initial, intermediate and terminal
objectives. Facilitate group dynamics in a positive way, including encouraging interactions that are
respectful of the rights of individual learners, and redirecting unproductive digressions. Create
opportunities for learners to work with and learn from each other to attain the learning objectives while
building individual learner confidence. Handle learner disruptions as discreetly as possible.

Score Value 4 3 2 1

Examples of Candidate Clearly links learning Links learning Fails to involve all Fails to achieve
Performance for Each objectives to activities Objectives to activities learners in activities. learning objectives.
Score Value and content throughout and content.
the lesson. Uses lecture as primary Lesson is entirely
Focuses on focus of lesson. instructor-focused.
Continually focuses on
maintaining learner
maintaining learner Uses instructor-based
involvement.
involvement. demonstration as
primary focus of
Creates opportunities Creates opportunities lesson.
for all learners to for many learners to
contribute to the group contribute. Uses time ineffectively.
dynamics.
Conveys lesson Lesson is mostly
Uses timing effectively objectives. instructor-focused.
to achieve learning
objectives. Involves learners in the
lesson.
Conveys lesson
objectives.
Uses some activities
Involves learners in the that promote the
lesson. learning objectives.

Uses activities that

promote the learning
objectives.

© Copyright CompTIA 2006 April 2008 18

Subdomain 4B: Skills to: Use active listening techniques to acknowledge and understand learner contributions. Use a
Use a Variety Question variety of types and levels of questions to challenge learners, involve them and monitor their progress.
Types and Techniques Use questions that lead learners from recall to application of content. Direct questions appropriately.
Create opportunities for learners to contribute to the discussion. Employ activities to encourage learners
to ask and answer questions themselves

Score Value 4 3 2 1

Examples of Candidate Uses a wide variety of Asks open and closed Uses yes-no questions Asks no questions.
Performance for Each open-ended questions questions. Pauses exclusively.
Score Value that result in more than appropriately to allow Provides no opportunity
one word responses learners to answer Fails to use questions for learners to ask
from learners. questions posed. that address content of questions.
the lesson (e.g. only
Transitions or redirects Establishes asks “Do you Makes disparaging,
a learner’s question environment that understand?”). sarcastic or negative
into a discussion tool encourages learners to comments about a
for learning. ask and answer Fails to allow learners learner’s question or
questions. time to answer and/or response.
Asks follow up answers own question.
questions to encourage Demonstrates active
reflection on the part of listening techniques.
the learner.

Involves all learners.

Subdomain 4C: Skills to: Interpret and confirm learners’ verbal and non-verbal communication to identify those who
Address Learner need clarification and feedback. Determine how and when to respond to learners’ needs for clarification
Needs for Additional and/or feedback. Provide feedback that is specific to learners’ needs. Elicit learner feedback on the
Explanation and adequacy of trainer responses
Encouragement

Score Value 4 3 2 1

Examples of Candidate Consistently monitors Answers learners’ Fails to respond Ignores the learners.
Performance for Each learners’ behavior to questions promptly and effectively or promptly
Score Value identify learner effectively. to learners’ questions. Dismisses questions
understanding. Interrupts learner while from learners.
Creates opportunity for seeking clarification.
Clearly demonstrates learners to seek
response to or clarification. Fails to encourage
anticipates learner learners to seek
need for clarification. Acknowledges learner clarification or
contributions to feedback.
Offers alternative clarifications.
approach or
explanation when
learners clearly have
difficulty grasping
content.

© Copyright CompTIA 2006 April 2008 19

Subdomain 4D: Skills to: Encourage and match learner achievement to learner and organizational needs and goals.
Motivate and Reinforce Determine and apply appropriate motivational strategies for individual learners. Plan and use a variety of
Learners reinforcement techniques during training.

Score Value 4 3 2 1

Examples of Candidate Connects learner, Encourages learner Fails to engage all Uses no identifiable
Performance for Each learning objectives, and contribution to learners. Offers little motivational strategies.
Score Value organizational goals discussion. encouragement to
throughout the lesson. learners. Uses negative
Links lesson goals to reinforcement.
Uses learner relevant use on the job. Makes little connection
contribution to expand to learner achievement
and further the learning Connects new lesson or organizational
experience. content to learner needs.
knowledge.
Employs a variety of
strategies to motivate Appropriately
learner. acknowledges learner
remarks.

© Copyright CompTIA 2006 April 2008 20

Domain 5: Evaluate the Training Event

Subdomain 5A: Skills to: Monitor learner progress during training. Develop, select, and administer appropriate
Evaluate Learner assessments that are in compliance with recognized and accepted measurement principles. Gather
Performance objective and subjective information that demonstrates learner knowledge acquisition and skill transfer.
Throughout the Compare learner achievements with learning objectives. Suggest additional training or resources to
Training Event reinforce learning objectives.

Score Value 4 3 2 1

Examples of Candidate Continually assesses Uses questions or Offers learners limited Fails to determine
Performance for Each learners through group discussion opportunity to show learner acquisition of
Score Value observation, questions, effectively to determine acquired knowledge or knowledge.
and learner responses learner acquisition of skills.
or remarks. knowledge.
Fails to show learners
Uses multiple Uses results from successfully performing
evaluation and assessments to tailor hands-on activity on
assessment tools subsequent parts of the video.
throughout the lesson. lesson.

Walks around room to

evaluate individual
learner’s success with
hands-on activity.

Subdomain 5B: Skills to: Evaluate the success of the course design, including modifications made during delivery.
Evaluate Trainer Critique one’s own preparation for and delivery of a training event. Evaluate impact of external influences
Performance and on the training event. Evaluate the effectiveness of the training to meet the learning objectives. Use
Delivery of Course evaluation results to adjust and improve one’s own performance in next training event. Prepare a report
documenting end-of-course information. Report recommended revisions and changes to existing
materials and suggestions for new programs and activities, as appropriate. Report information about
learning and physical environments. Submit reports to customers in accordance with contractual
agreements or requests.

Score Value 4 3 2 1

Examples of Candidate Offers an insightful Explains how learning Offers superficial or Offers irrelevant or
Performance for Each reflection of complete objectives were met by incomplete description inappropriate or
Score Value video submission from identifying activities of attainment of inaccurate remarks.
course, instructor, and learner actions on learning objectives.
learner, and tape. Fails to complete
organizational Fails to link comments paperwork.
perspectives. Describes tools used to to observable
confirm objectives were behaviors on the video.
Cites specific evidence met.
from the video in the
reflection. Describes successful
and unsuccessful
instructor behaviors.

If modifications to
module were made to
meet learner needs,
evaluates success of
modifications.

© Copyright CompTIA 2006 April 2008 21

How are the Videos / Documentation Forms Scored?
Scoring judges are used to evaluate the videos and the Video Documentation Forms. Each looks for clear evidence
of each objective and awards a score based on the definitions provide on pages 15 to 21 of this handbook. They will
not be counting the number of times a candidate does something. Instead, they will be judging, overall, how well the
candidate performs the set of skills in each objective and how the needs of the specific lesson are met in relationship
to the objectives.

Performance on each objective is assessed on a four-point scale:

4 — Outstanding
3 — Successful
2 — Limited
1 — Seriously Deficient

The specific criteria that describes how each of the four score points link directly to objective descriptions appear in
the Video Scoring Guide beginning on page 15 of this handbook.

A score of 1 (seriously deficient) on any of the 12 competencies being assessed on the video or on the Video
Documentation Form will cause an automatic failure for the performance assessment. Depending upon the
outcome from the first scoring judge, your tape may be scored by multiple scoring judges, each viewing and
assessing a videoed performance individually and independently of each other.

Who Scores the Videos and the Video Documentation Forms?

To qualify as a CompTIA CTT+ scoring judge, the three following requirements must be met:

1. Must be an experienced instructor or professional trainer and have demonstrated competency by having earned
CompTIA CTT+ certification.

2. Must attend CompTIA CTT+ scoring workshops to be thoroughly trained on the standards, and must attend
recalibration sessions throughout the year.

3. Must demonstrate ability to score sample CompTIA CTT+ videos and Video Documentation Forms accurately
and fairly, according to the standards set by the CompTIA CTT+ committee.

As a group, the CompTIA CTT+ scoring judges are ethnically diverse, include both men and women, and have a
variety of instructional backgrounds.

Statistical analysts continually monitor the scoring reliability of all the scoring judges. Any scoring judge who is not
scoring reliably will receive additional training. However, because of the importance of CompTIA CTT+ certification, if
a scoring judge cannot maintain the high-scoring standard required for this program, he or she will not be allowed to
continue in the capacity as a CompTIA CTT+ scoring judge.

© Copyright CompTIA 2006 April 2008 22

Skills Video Checklist for Quality Control
Before mailing the CompTIA CTT+ Skills Video, please use the Quality Control Measures checklist below. Remember
that this is a certification examination and requires serious planning and preparation. The video submission should be
a demonstration of candidates’ instructional practices presented in a 20-minute instructional module.

• Use a new, never-before-recorded video cassette for videotaping the instructional performance.
• Video several 20-minute instructional modules and select the one that provides the most effective demonstration
of the instructional practices.
• Candidates should view the videoed performance chosen as the skills assessment submission before mailing it
for official scoring, and use the Video Scoring Guide to score their own performance. As the video is viewed, ask
the following questions:

1. Are the required objectives clearly evident both audibly and visibly on the video?
2. Are the required objectives clearly evident in the Video Documentation Form?
3. Did you review learning objectives and match them to learner and organizational needs? How?
4. Did you create an environment conducive to learning? How?
5. Did you select and implement delivery methods? How?
6. Did you demonstrate instructional media? How?
7. Did you demonstrate professional conduct and content expertise? How?
8. Did you demonstrate effective communication and presentation skills? How?
9. Did you establish and maintain a learner-centered environment? How?
10. Did you use question types and techniques effectively? How?
11. Did you address learner needs for additional explanation and encouragement? How?
12. Did you motivate and reinforce learners? How?
13. Did you evaluate learner performance throughout the training event? How?
14. Did you evaluate trainer performance and delivery of course? How?
15. Does the selected module have a beginning, middle, and ending?
16. Are the objectives of the instructional module clearly stated?
17. Is the instruction module organized?
18. Are at least five (5) learners visible in the classroom?
19. Are the learners actively engaged in the lesson?
20. Is the sound quality clear and loud enough?
21. Is there interference on the video such as static, noise from cars, radios, or fans?
22. Is there no more than a maximum of one stop in the videoed performance?
(If a second stop has been used, is the documentation of the need clear and complete in the paperwork?)
23. Are any graphics used during the instruction legible?
24. Is the room lighting appropriate?
25. Is everything that you want the scoring judges to consider actually shown on the video?

• Ask someone else to view the video and assess it.

• Create at least one backup video of the submission. All videoed submissions become the property of CompTIA
and will not be returned to candidates.
• Make copies of all submitted documentation for record keeping purposes.

© Copyright CompTIA 2006 April 2008 23

The Skills Assessment
Before mailing the CompTIA CTT+ Video Performance Exam, please use the checklist below to ensure that all
required items have been completed and submitted. For convenience, candidates may copy the required forms
directly from the CompTIA CTT+ handbook.

Your Submission Should Include:

♦ CompTIA ID Number (see note below)

♦ Video

♦ Video Performance Submission Form—Form A

♦ Video Release Form, signed by all persons shown in the video—Form B

♦ Video Documentation Form—Form C

♦ Photocopy of Valid Government Photo ID (drivers license, passport, etc.)

♦ Photocopy of the score report issued to you at the test center upon completion of taking the computer-based
test. (Do not send the original.)

♦ Check or money order made payable to Prometric (or) credit card authorization form to cover examination fee.

How to Get your CompTIA ID Number:

Please visit http://certify.comptia.org. Have your computer-based (knowledge) test score report handy to refer to
some of the information contained therein. There will be instructions on how to log in. You will need to create your
own password. Once you have verified/updated your demographic information, you will be given a CompTIA ID
Number.

Please Mail Video and Supporting Documents to:

Please see page 33 for the correct address to send your video for your region and language.

Scoring judges are used to evaluate the videos and the Video Documentation Forms. They will be judging, overall,
how well the candidate performs the set of skills in each competency and how the needs of the specific lesson are
met in relationship to the competencies.

Video submissions are scored within 2 to 3 weeks from the time of their receipt. Please e-mail any questions or
comments to: [email protected].

© Copyright CompTIA 2006 April 2008 24

Retest Policy
CompTIA’s Retake Policy has been established to outline conditions under which a candidate may retake a CompTIA
certification test.

CompTIA addresses the following in the scope of this document:

1. Retake Policy
• In the event that a candidate fails a CompTIA certification test
• In the event that a candidate passes a CompTIA certification test
• In the event that it is determined that a candidate violated CompTIA’s Candidate Conduct Policy
2. Remedies for Violating the Retake Policy

IN THE EVENT THAT A CANDIDATE FAILS A COMPTIA CERTIFICATION TEST - RETAKE POLICY:
In the event that a candidate fails his or her first (1st) attempt to pass any CompTIA certification test, CompTIA does
not require any waiting period between the first (1st) and second (2nd) attempt to pass the same CompTIA
certification test. However, before any candidate’s third (3rd) attempt or any subsequent attempt to pass any
CompTIA certification test, such candidate shall be required to wait a period of at least thirty (30) calendar days from
the date of such candidate’s last attempt to pass such test.

IN THE EVENT THAT A CANDIDATE PASSES A COMPTIA CERTIFICATION TEST - RETAKE

POLICY: In the event that any candidate passes any CompTIA certification test, such candidate shall be required to
wait for a period of twelve (12) calendar months before retaking the same CompTIA certification test, unless
CompTIA has changed the test objectives for such test.

IN THE EVENT THAT IT IS DETERMINED THAT A CANDIDATE HAS VIOLATED COMPTIA’S

CANDIDATE CONDUCT POLICY - RETAKE POLICY: If it is determined that a candidate has violated
CompTIA’s Candidate Conduct Policy, such candidate may not be eligible to register and/or schedule any CompTIA
certification test for a minimum period of twelve (12) calendar months from the date of such determination, if
determined necessary or appropriate by CompTIA based upon the seriousness of the incident or violation.

Remedies for Violating the Retake Policy

Any candidate determined by CompTIA to have violated CompTIA’s Retake Policy shall, if determined necessary or
appropriate by CompTIA based upon the seriousness of the incident or violation:
(a) be denied CompTIA certification for the applicable CompTIA certification test for a minimum period of twelve (12)
calendar months from the date of such determination;
(b) have the CompTIA certification for the applicable CompTIA certification test revoked, if such certification was
previously granted by CompTIA;
(c) have all other CompTIA certifications previously granted to such candidate revoked;
(d) not be eligible to receive any CompTIA certification for a minimum period of twelve (12) calendar months from
the date of such determination; and/or
(e) be subject to any and all other appropriate action, including legal remedies, that CompTIA deems necessary or
appropriate to enforce CompTIA’s Retake Policy.

© Copyright CompTIA 2006 April 2008 25

 Video Performance Submission
Form A

CompTIA CTT+ ™ Program

Please complete forms A, B, and C in English and submit with your video. Also, please enclose the Payment Form or
a check for the respective amount made payable to CompTIA along with a photocopy of a valid government ID
(driver’s license, passport, etc.) and a photocopy of your passing CompTIA CTT+ computer-based score report.

Name ________________________________________________________________________________________

Address ______________________________________________________________________________________

City/State/ZIP _________________________________________________________________________________

CompTIA ID Number: COMP______________________________________________________________________

Company Name _______________________________________________________________________________

Corporate Member Number (if applicable) ___________________________________________________________

Daytime Phone # _______________________________________________________________________________

E-Mail _______________________________________________________________________________________

Please check the following and complete as applicable.

____ I have passed the computer portion of the examination. ____ Photocopy of score report enclosed.

Dates Taken: Testing Center: Results:

__________________________ ___________________________________________ __________________

© Copyright CompTIA 2006 April 2008 26

 Video Release Form
Form B
CompTIA CTT+™ Program

I hereby grant CompTIA permission to use for educational and informational purposes the video in which I
appear as a participant in a class instructed by:

_________________________________________________________________ on ___________________.
(Name of the instructor) (Date)

_____________________________
(CompTIA ID Number)

Name (printed) Signature

1. __________________________________ ________________________________________
2. __________________________________ ________________________________________
3. __________________________________ ________________________________________
4. __________________________________ ________________________________________
5. __________________________________ ________________________________________
6. __________________________________ ________________________________________
7. __________________________________ ________________________________________
8. __________________________________ ________________________________________
9. __________________________________ ________________________________________
10. __________________________________ ________________________________________
11. __________________________________ ________________________________________
12. __________________________________ ________________________________________
13. __________________________________ ________________________________________
14. __________________________________ ________________________________________
15. __________________________________ ________________________________________
16. __________________________________ ________________________________________
17. __________________________________ ________________________________________
18. __________________________________ ________________________________________
19. __________________________________ ________________________________________
20. __________________________________ ________________________________________

I hereby grant CompTIA permission to use for educational and informational purposes the video in which I appear as
an instructor. I verify that all who appear in the video have signed this release form.

________________________________ ________________________________ _______________________

(Printed name) (Signature) (Date)

© Copyright CompTIA 2006 April 2008 27

 Video Documentation Form
Form C
Form C is 4 pages

CompTIA CTT+™ Program

Be sure to answer each question carefully since the scoring judges will review this form with your video. Some of the
questions are directly linked to the skills being measured by this performance assessment. Type or print the answers
in the space provided; scoring judges will not consider additional pages.

Name ____________________________________________________ Date ___________________________

Candidate ID __________________________________________________________________________________

Street Address _________________________________________________________________________________

City/State/ZIP _________________________________________________________________________________

Daytime Phone # ___________________________ E-mail Address ___________________________________

General Information about the Presentation

1a. What is the subject of the instructional module?

_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

1b. Check the most appropriate category for the video content.
______ Business & Management Related Skills ______ Process and Quality Programs
______ Career Development ______ Sales
______ Customer Service ______ Scientific
______ Facilitation Services ______ Software Related
______ Human Resources ______ Team Development
______ Leadership ______ Technological (Non-Software)
______ Marketing ______ Other ______________________________

© Copyright CompTIA 2006 April 2008 28

Pre-Training Planning

2. What were the learning objectives for this module as stated in the videoed performance? (The response to this
question provides evidence related to Pre-Training Planning SubDomain 1A.)
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

3. What are the relevant characteristics of the learners including their level of expertise in the content area? (The
response to this question provides evidence related to Pre-Training Planning SubDomain 1A.)
_____________________________________________________________________________________________
_____________________________________________________________________________________________

4. Specifically, how did you identify these characteristics? How did you gather the information? (The response to this
question provides evidence related to Planning Prior To The Course SubDomain 1A.)
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

5. What did you do to prepare for training this particular group of learners for this specific taping session? If you
adapted the material or made adjustments, explain what you did and why. If you did not need to adapt it, explain why
it was not necessary. NOTE: Your response to this question must match what scoring judges observe on the tape.
(The response to this question provides evidence related to Planning Prior To The Course SubDomain 1A.)
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

© Copyright CompTIA 2006 April 2008 29

6. Describe what you did to organize the class particularly as it relates to the portion of the course shown on the
video. How do the room layout and the equipment relate to the learning objectives of the videoed segment? NOTE:
Your response to this question must match what scoring judges observe on the tape. (The response to this question
provides evidence related to Create an Environment Conducive to Learning 1B.)
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

7. What might the learners have expected based on the pre-course announcement? How did you confirm what their
expectations were and what did you do to meet them? NOTE: Your response to this question must match what
scoring judges observe on the tape. (The response to this question provides evidence related to Create an
Environment Conducive to Learning 1B.)
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

8. If this 20–minute segment is part of a longer course, how does it fit into the larger context of the training course?
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

9. If you have stopped the tape, indicate the reason for the stop. (See page 12 for the rules about stopping the tape.)
Be sure to explain what activities occurred during the time the tape is stopped. NOTE: A portion of the activity must
be visible on the tape in order for the scoring judges to consider it as part of this performance assessment.
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

© Copyright CompTIA 2006 April 2008 30

Evaluation of the Training Event

10. To what extent does the video demonstrate how well you met the learning objectives for this module as it relates
to the instruction shown in the module? NOTE: Your response to this question must match what scoring judges
observe on the tape. (The response to this question provides evidence related to Evaluate Trainer Performance and
Delivery of Course 5B.)
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

11. How would you describe the success of this module? What activities worked well and why? What activities
would you change and why? Be sure to include any activities that you added or adapted to meet learners’ needs.
NOTE: Your response to this question must match what scoring judges observe on the tape. (The response to this
question provides evidence related to Evaluate Trainer Performance and Delivery of Course 5B.)
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

12. Please provide any additional information you think the scoring judges should know about your performance as it
relates specifically to this instructional module, this group of learners, this specific performance, and this Video
Documentation Form.
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

© Copyright CompTIA 2006 April 2008 31

 CTT+ Video Submission Form
Payment Form

Name ________________________________________________________________________________________
CompTIA ID Number ____________________________________________________________________________
CompTIA Corporate Member Number (if applicable for discount) _________________________________________
Street Address _________________________________________________________________________________
City/State _____________________________________________________________________________________
Country/Postal Code ____________________________________________________________________________
E-Mail Address _________________________________________________________________________________
Voucher Number ____________________________________ (If applicable)

♦ For non-CompTIA Corporate Members - $251 for English, € 278 for German and ¥ 28,432 for Japanese

♦ For Corporate CompTIA Members - $202 for English, € 224 for German and ¥ 22,067 for Japanese

♦ Other Amount (if paying by Discounted Voucher) __________________

Payment Type:
____ Visa ____ MasterCard ____ American Express ____ Check (payable to Prometric)
(North America Only)

Credit Card Number ___________________________________________ Expiration Date: _______ / ________

Please print Cardholder’s Name ___________________________________________________________________

Cardholder’s Signature ___________________________________________________________________________

____ Please check if billing address is different from above and provide in the space below:
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________

Videos cannot be processed without payment.

PLEASE MAIL THIS FORM WITH YOUR CTT+ VIDEO SUBMISSION

© Copyright CompTIA 2006 April 2008 32

 Mailing Address

English and Spanish tapes

CompTIA CTT+ Program
Prometric
1260 Energy Lane
St. Paul, MN USA 55108

German tapes
For the Attention of: Claire Alsema
CompTIA CTT+ Project Manager
CITO
PO Box 1034
6801 MG Arnhem
The Netherlands

South Africa
The CompTIA South Africa Office provides a service to South
African CTT+ candidates only, by submitting all CompTIA
CTT+ VBT’s on your behalf.
Please contact Loraine Vorster at the Johannesburg office on
(011) 787-4846 or e-mail [email protected] for more
information.

Japanese tapes
CompTIA CTT+ Program
Lighthouse, Inc.
3-3-5A Sanban-cho
Chiyoda-ku, Tokyo
102-0075 Japan

© Copyright CompTIA 2006 April 2008 33

Five-Step Process to Certification
1. READ Prepare for the two-part examination. Be sure to carefully read this CTT+ Candidate Handbook
of Information.

2. REGISTER Register for the computer-based test by calling Prometric or VUE (See page 7 for registration
information.)

(or)

You may also register online: www.prometric.com/CompTIA (Prometric) or

www.vue.com/comptia (VUE).

3. TAKE Take the computer-based test on the scheduled day. Remember to bring a valid picture ID to
the test center.

4. PLAN Plan the performance video for an upcoming training session where you are delivering
instruction. When you receive your CBT (computer-based test) score report, you will receive
detailed instructions for submitting your video.

5. SUBMIT Submit the video for evaluation.

Do not forget to enclose the following:

♦ Photocopy of valid government ID (drivers license, passport etc.)

♦ A photocopy of the passing score report issued to you at the test center
♦ Video Submission Forms A, B and C
♦ Payment Form

The Video Submission Forms are an essential part of the scoring process and successful
completion of these forms will impact a candidate’s final score.

© Copyright CompTIA 2006 April 2008 34

Comments or Questions
If you do not submit all of the required forms, you will receive notification of the missing information. You will have 90
days to submit the missing forms. After 90 days, tapes will be destroyed.

Upon successful completion of the CompTIA CTT+ computer-based exam and skills assessment, candidates receive
an official certificate, and rights to use the CompTIA CTT+ logo.

Candidates with comments or questions about test center facilities and/or supervision, examination content, or any
other matter related to the examination program should complete the exit evaluation questionnaire on the computer
at the test center and/or write to CompTIA at the following address:

CompTIA CTT+ Program

1815 S. Meyers Road, Suite 300
Oakbrook Terrace, IL 60181

Phone: (630) 678-8300

e-mail: [email protected]
Web: www.comptia.org

All correspondence must include the candidate’s name, address and e-mail address. If the questions or comments
concern an examination already taken, the correspondence should include the name of the examination, the date of
the examination, the location of the test center, and the candidate’s CompTIA ID number. CompTIA will investigate
each complaint and reply within a reasonable length of time. Inquiries about scores and procedures for retesting may
also be directed to the above address.

If you have any questions, please contact CompTIA Customer Service at [email protected].

CompTIA
1815 S. Meyers Road, Suite 300
Oak Brook Terrace, IL 60181-5228

Phone: 630-678-8300
FAX: 630-678-8384

www.comptia.org
[email protected]

©2004 CompTIA
All proprietary rights in the examinations, including copyright and trade secret, are owned CompTIA. In order to protect the integrity of the examinations and to assure the
validity of the scores that are reported, candidates must adhere to strict guidelines regarding proper conduct in handling these copyrighted proprietary examinations. Any
attempt to reproduce all or part of an examination is strictly prohibited by law. Such an attempt includes, but is not limited to: removing materials from the examination room;
aiding others by any means in reconstructing any portion of an examination; selling, distributing, receiving; or having unauthorized possession of any portion of an examination.
Alleged copyright violations will be investigated and, if warranted, prosecuted to the fullest extent of the law. It should also be noted that examination scores may be invalidated
in the event of this type of suspected breach.

© Copyright CompTIA 2006 April 2008 35

About CompTIA
CompTIA is a global trade association representing the business interests of the information technology industry. For
more than 23 years, CompTIA has provided research, networking and partnering opportunities to its 20,000 members
in 102 countries. The association is involved in developing standards and best practices and influencing the political,
economic and educational arenas that impact IT worldwide. More information is available at www.comptia.org.

Beijing +861 0 82617799x6518

[email protected]

Brussels +32 (2) 234.78.22

[email protected]

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[email protected]

Dubai +971 4 362 2019

[email protected]

Dusseldorf +49 (211) 52391.126

[email protected]

Hong Kong +852.21668233

[email protected]

Johannesburg +27 (0)11.787.4846

[email protected]

London +44 (0)207.743.6150

[email protected]

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[email protected]

Sydney +61 (2) 9006.3305

[email protected]

Tokyo +81 (3) 5226.5345

[email protected]

Toronto +1.905.947.4263
[email protected]

Washington D.C. +1.703.812.1333

[email protected]

Visit CompTIA at www.comptia.org

Worldwide Headquarters
1815 S. Meyers Road, Suite 300
Oakbrook Terrace, IL USA 60181-5228
Phone: (630) 678-8300
Fax: (630) 678-8384
E-mail: [email protected]
Internet: www.comptia.org

© Copyright CompTIA 2006 April 2008 36