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Progress Chart Template: Contact Center Services NC Ii

This document is a progress chart template for a Contact Center Services NC II 144-hour training program. It tracks the progress of 25 trainees across 3 units of competency: communicating effectively in English for customer service, performing customer service delivery processes, and demonstrating the ability to effectively engage customers. Each trainee is assessed against specific learning outcomes for each unit of competency. The trainer is listed as Mavel T. Tiongco.

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Vei Poblete Toledo-Tiongco
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263 views1 page

Progress Chart Template: Contact Center Services NC Ii

This document is a progress chart template for a Contact Center Services NC II 144-hour training program. It tracks the progress of 25 trainees across 3 units of competency: communicating effectively in English for customer service, performing customer service delivery processes, and demonstrating the ability to effectively engage customers. Each trainee is assessed against specific learning outcomes for each unit of competency. The trainer is listed as Mavel T. Tiongco.

Uploaded by

Vei Poblete Toledo-Tiongco
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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PROGRESS CHART TEMPLATE

CONTACT CENTER SERVICES NC II


144 HOURS
Unit of Competency

Communicate effectively in Demonstrate ability to effectively


No Name Perform customers services delivery process
English for customer service engage customers
LO1 LO2 LO1 LO2 LO3 LO1 LO2
1 Valdas , Victor G.
2 Casillas, Iker J.
3 Persie, Robin Van K.
4 Messi, Lionel A.
5 Saurez, Luiz M.
6 Aquero, Serjio L.
7 Rooney, Wayne F.
8 Valdas , Victor G.
9 Villa, Dvid O.
10 Hernandez, Xavi H.
11 Iniesta, Andres C.
12 Saurez, Luiz M.
13 Silva, David V.
14 Fabregas, Cesc G.
15 Messi, Lionel A.
16 Pique, Gerald A.
17 Kompany, Vincent S.
18 Ramos, Serjio C.
19 Aquero, Serjio L.
20 Alves, Dniel F.
22 Evra, Patrice H.
23 Poblete, Mark T.
24 Tagsuan, Alvin D.
25 Siera, Herald S.

Trainer: CORE I Communicate effectively in English for customer service CORE 3 Demonstrare ability to effectively engage customes
MAVEL T. TIONGCO LO1: Demonstrate an ability to express oneself in a clear and concise manner LO1: Demonstrare an ability to emphatize with a customer
LO2: Demonstrate an ability to listen and comprehend effectively LO2: Demonstrate an ability to manage difficult conversations

CORE 2 Perform customer service delivery proceses


LO1: Demonstrate an ability to answer or make a call
LO2: Demonstrare to identify a customer need
LO3: Demonstrate an ability to capture and provide information and/or directions

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