The Approach – Key Concepts considered while designing this program Top Key Objective to met :

Also since there are certain change involved – if organization needs

Key Considerations for Intervention to move to a growth direction – it needs new ways of working and • Customer retention
thinking , The Change Curve is a useful model that describes the • Growth ( new ways of working , agility to adapt new technology)
personal and organizational process of change in more detail.
Other Objective :
• Team bonding ( ease of change management , new ways of
Business Process •
working )
Manager Enablement
• Retention

Process Observation
People
• Simulation – Meeting with • Team Communication
customer • Business Initiative
With knowledge of the Change Curve, we can plan how we will minimize
• Simulation – Managing • Business games
the negative impact of the change and help people adapt to it more Effective Change •
Keeping AQAL matrix in mind while designing a program Ex : Road Trip , Attitude
quickly. Our aim is to make the curve shallower and narrower Anchors etc )
focussing on the below quadrants
Source : AQAL
Stage 4
changes start to become
"second nature," and
people embrace the Individual activity Group Activity
improvements to the way
Stage 3 they work.
• people's • Case Study
acceptance grows, • Strategy oriented group exercise
• Inside Out Coaching • Survival exercise
they'll want to test
and explore what
Stage 2 the change means
• Reaction to change ,
resistance expected
• Leadership vision ,
commitment
• Manager Output assessment
Stage 1 enablement
• people may be in • Simulations
shock or in denial
Exercise Design Selection ( As discussed in the class – Extract
• critical stage for taken from notes , shared by Bharati )
communication (
provide program
around these )

** Overall list of Program , exercise design selection listed above

Using Facilitation ( sample listed below )
When facilitating a group conversation , below would be some of the techniques and also verbal tools to engage participants & ensuring everyone is involved ( for delivering the program , this is what I would be
looking to use )

Techniques Verbal tools

• Probing – to determine mood or general opinion of the group about certain topic etc
• Paraphrasing – expressing same content that was stated but in the participants own words in order to
• World Café
• Brainstorming check everyone is on the same page in terms of understanding
• Bridging and referring back – helps group to follow discussion and connect ideas by recalling earlier
• Flip flop
• Round robin discussions
• Shifting perspective – If group get struck with one perspective , try to shift perspective and look at problem
• Picture yourself
• A journey of discovery in different angle
• Summarizing – repeat points , promoting understanding and reinforce
• Including quieter members – engage every member of the group
The Approach

Element Experience Output

Day 1 : Pre Lunch 1. Carrying one personal level artefacts ; bringing the emotional angle in mind ( safe Building trust and bringing emotional angle ( let the person be
space and more experience sharing ) as is )
• Define the Problem 2. Recalling a great moment in the organization Recognizing achievement & Creating Comraderies
• Set Context – by Key leaders 3. Share success stories ( group wise activity ) Use success stories to gain support for successful activities.
• Outcome – by Leaders Go in a round robin as well Using success stories to share knowledge and lessons learned

Day 1: Post lunch Ask them right question and ask leadership to create a vision for the organization along with key Alignment of strategy , Visioning
Visioning success and dream state members from employee community quality customer service
“You have become a big organization retaining desired growth” Make them visualize Success
i.e. Flip Flop interviews ( moving from cognitive to articulate )
Picture yourself or A journey of discovery

** Immediate Focus
 Element Experience Output
• Walking Values : Enlist your managers. Design a culture initiative that empowers managers
to act as culture exemplars and ethics envoys to their teams. This will promote a stronger
ethical culture and breed greater trust amongst their teams. Reinforces successful performance behaviour as a key
Day 2: Pre lunch - Building business strategy.
strong cultural values • Values-Based Leadership Training : Design a cascaded training plan to span the next three Improve the quality and trust of the manager-employee
to five years, with leaders training managers and onwards. Whether it’s a VP, director, or relationship.
front-line supervisor, education about values-based leadership and the expected Promote regular and informal dialogue: Encourage managers
behaviours should teach managers how to model desired behaviour, encourage reflection to be coaches and to promote two-way communication
(asking how and why questions) among employees, and deal openly and frankly with ethics regularly.
issues as they arise in the workplace. Along with self-assessment and peer coaching,
scenario-based discussions and role-play exercises are effective means of promoting
values-based leadership education.

Day 2 : Pre Lunch Working together as a team ; to achieve certain objective Belief that solution can be built easily together
Team exercise , team activity
• Working together as a team

Day 2: Post lunch New ways of working , co created Decision making

New Ways of working , How will delivery . How teams will support each other across functions Execution of Strategy
Happen going forward , ground rules set How will work be allocated ? Conflict resolution
Recognize and solving conflicts among departments Team work

While this is a for one week ; few more need to be covered as well like :

1) Identification of critical resource and developing top talent ( HIPO identification can be combined ) – How to engage HIPO is important as well
2) Leadership Coaching
3) Manager enablement sessions ( follow up )
4) Capability Building programs with respect to Technical , behavioural , functional and domain competencies is important ( e learning or face 2 face etc )

** Long term Focus