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Building Emotional Competence

Emotional intelligence (EQ) refers to the ability to perceive, understand, and manage emotions. It has five key components: self-awareness, self-regulation, motivation, empathy, and social skills. In contrast, IQ measures general intelligence and the ability to learn from experiences. EQ is important for self-regulation and controlling impulses without making rash decisions. It also helps with interpersonal relationships in the workplace by allowing one to understand and influence others' emotions. High EQ is characterized by expressing emotions in a clear, polite way without overreacting, while low EQ involves negative emotions that try to exclude others or gain control at their expense.

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Ronan Ferrer
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969 views

Building Emotional Competence

Emotional intelligence (EQ) refers to the ability to perceive, understand, and manage emotions. It has five key components: self-awareness, self-regulation, motivation, empathy, and social skills. In contrast, IQ measures general intelligence and the ability to learn from experiences. EQ is important for self-regulation and controlling impulses without making rash decisions. It also helps with interpersonal relationships in the workplace by allowing one to understand and influence others' emotions. High EQ is characterized by expressing emotions in a clear, polite way without overreacting, while low EQ involves negative emotions that try to exclude others or gain control at their expense.

Uploaded by

Ronan Ferrer
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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BUILDING EMOTIONAL COMPETENCE DEFINITION & DIFFERENCE BETWEEN IQ

& EQ
Definition, Meaning & Importance of
Emotional Intelligence (EQ) 1. What is IQ? (Intelligence Quotient or
Intelligence)
• Emotional Intelligence is the capacity to
be aware of, control and express one's • “Intelligence is the aggregate or global
emotions, and to handle interpersonal capacity of the individual to act purposefully,
relationships judiciously and empathetically. to think rationally and to deal effectively with
his environment (Wechsler, D 1944).”
• “Emotional Intelligence is the key to both
Personal and Professional Success“. 2. What is EQ? (Emotional Quotient or
Emotional Intelligence)
• Emotional intelligence (EQ or EI) is a term
created by two researchers – Peter Salavoy • Emotional Intelligence is a skill in
and John Mayer – and popularized by Dan perceiving, understanding and managing the
Goleman in his 1996 book of the same name. emotions and feelings (one’s own and
others).
• Accordingly Emotional Intelligence is the
ability to: FIVE COMPONENTS OF EMOTIONAL
 Recognize INTELLIGENCE AT WORK

 Understand • According to Daniel Goleman, an


American Psychologist who helped to
 Manage our own emotions & popularize emotional intelligence, there are
five key elements to it:
 Influence the emotions of others.

• It is important because it helps in self- • Self-awareness – Ability to recognise


regulation, the ability to control emotions and your own emotions, moods, feelings etc.
impulses. People who self-regulate typically
• Self-regulation – Ability to control
don't allow themselves to become too angry
moods & impulses.
or jealous, and they don't make impulsive,
careless decisions. They think before they act. • Motivation – When you work out of
passion, other than money or any gains.
Comparison between IQ & EQ
• Empathy – Ability to understand the
emotional make-up of others.

• Social skills – Proficiency in managing


relationship & building networks.
RELEVANCE OF EMOTIONAL
INTELLIGENCE AT WORKPLACE
CHARACTERISTICS OF LOW & HIGH EQ

• Negative emotions express an attempt


or intention to exclude. Strengthening one's
own position at the expense of others.
Negative emotions are fuelled by an
underlying fear of the unknown, a fear of the
actions of others, and a need to control them
or stop them to avoid being harmed.

• E.g. Apathy, Grief, Fear, Hatred, Shame,


Blame, Regret, Resentment, Anger, Hostility.

HEALTHY & UNHEALTHY EXPRESSIONS OF


EMOTIONS
POSITIVE & NEGATIVE EMOTIONS
• Emotions themselves are not "healthy" or
• Emotion is energy-in-motion. It is a way "unhealthy" but rather it is our response and
of expressing oneself in life. behaviours thereafter that make us feel that
this situation is either good or bad.
• The emotions expressed by humans can
be divided into two broad categories: • Try to focus on handling challenges in a
more effective way.
1. Positive emotions &
• Be willing to communicate your emotions
2. Negative emotions.
in a clear and polite way.
• Positive emotions express an attempt • Avoid overreacting or becoming overly
or an intention to include. Working on
anxious.
learning more viewpoints, interacting more
with others, enjoying making things better. • In these ways, you can slowly transform
Positive emotions are fuelled by an underlying unhealthy responses into healthier ones.
desire for enjoyment and unity.

• E.g. Interest, Enthusiasm, Boredom,


Laughter, Empathy, Action, Curiosity.

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