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Age (Years) : Access To Information About HL

The document contains survey results from 105 respondents about their home loan experience. Some key findings: - Television was the most popular source of information about home loans (36%), followed by newspapers (24%) and agents/executives (34%). - Most respondents (79%) had taken a first home loan, while 26% had not. - The largest age group was 31-50 years old (56%). - The most common occupation was salaried (38%), followed by self-employed in business (30%) and profession (26%). - Most loans were between 30.01-75 lakhs rupees (49%), followed by under 30 lakhs (32

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Simreen Hudda
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32 views

Age (Years) : Access To Information About HL

The document contains survey results from 105 respondents about their home loan experience. Some key findings: - Television was the most popular source of information about home loans (36%), followed by newspapers (24%) and agents/executives (34%). - Most respondents (79%) had taken a first home loan, while 26% had not. - The largest age group was 31-50 years old (56%). - The most common occupation was salaried (38%), followed by self-employed in business (30%) and profession (26%). - Most loans were between 30.01-75 lakhs rupees (49%), followed by under 30 lakhs (32

Uploaded by

Simreen Hudda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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newspaper 24

television 36
agents/executives 34
Access to information about HL
10%23% newspaper
friends/family 11 32% television
Total 105 34%

First home loan FIRST HOME LOAN


Yes 79 25% Yes
No 26 No
Total 105 75%

2 AGE Count
Below 30 28
AGE (YEARS)
31-50 56 Below 30
Above 51 21 20%27% 31-50
105 Above 51
53%

3 Occupation Count
Salariad 38
Self Employed profess 26
Home maker 11 OCCUPATION
29% 36%
Self employed busines 30 10% Salariad
25%
TOTAL 105

4 Amount of loan count


Upto 30 Lakhs 32
30.01-75 Lakhs 49 AMOUNT OF LOAN (RUPEES)
75.01 Lakhs and abov 24
Upto 30 Lakhs
105 30.01-75 Lakhs
23% 30%
75.01 Lakhs and
47% above
Upto 30 Lakhs
23% 30% 30.01-75 Lakhs
75.01 Lakhs and
47% above

Instituition
SBI
7 SBI 6
ICICI 2 18%27% ICICI
HDFC 7
14%
9% HDFC
32% PNB
PNB 3
LIC 4 LIC
Others 4

Factors considered No of respondents


Chart Title
10 Rate Of Interest 33 Rate Of Interest
Loan Amount 24 9% Loan Amount
14% 31% Loan Tenure
Loan Tenure 13 Loan Processing
Loan Processing Time 11 10% Time
12% 23% PF And Other
PF And Other charges 15 charges
Customer service 9 Customer service
Total 105

Number of responses Highly DissNot Satisfi Neutral Satisfied


ROI HDFC SBI HDFC 2 36 14 29
Highly Dissatisfied 2 0 SBI 0 23 10 33
Not Satisfied 36 23
Neutral 14 10
Satisfied 29 33
Highly Satisfied 24 39
105 105

LOAN SANCTION TIME


HDFC SBI 120
100
Highly Dissatisfied 0 9
80
Not Satisfied 21 36
60
Neutral 3 11 40
Satisfied 57 38 20
CUST SERV Highly Satisfied 24 11 0
HDFC LTD SBI
105 105
Highly Dissatisfied Not Satisfied Neutral
Satisfied Highly Satisfied

HDFC SBI
LST Highly Dissatisfied 14 19 Highly DissNot Satisfi Neutral
Not Satisfied 28 34 HDFC LTD 14 28 6
Neutral 6 20 SBI 19 34 20
Satisfied 40 21
Highly Satisfied 17 11
105 105

HDFC SBI
DP Highly Dissatisfied 9 16 Highly DissNot Satisfi Neutral
Not Satisfied 15 23 HDFC LTD 9 15 30
Neutral 30 38 SBI 16 23 38
Satisfied 35 17
Highly Satisfied 16 11
105 105

PF HDFC SBI Highly DissNot Satisfi Neutral


Highly Dissatisfied 6 2 HDFC 6 22 14
Not Satisfied 22 11 SBI 2 11 17
Neutral 14 17
Satisfied 38 42
Highly Satisfied 25 33
105 105

BRANCH SERV HDFC SBI Highly DissNot Satisfi Neutral


Highly Dissatisfied 9 23 HDFC 9 21 19
Not Satisfied 21 43 SBI 23 43 7
Neutral 19 7
Satisfied 35 21
Highly Satisfied 21 11
105 105

DR HDFC SBI Highly DissNot Satisfi Neutral


Highly Dissatisfied 5 11 HDFC 5 13 36
Not Satisfied 13 28 SBI 11 28 31
Neutral 36 31
Satisfied 34 21
Highly Satisfied 17 14
105 105
HDFC SBI Highly DissNot Satisfi Neutral
Pro flex Highly Dissatisfied 23 11 HDFC 23 32 18
Not Satisfied 32 23 SBI 11 23 14
Neutral 18 14
Satisfied 18 39
Highly Satisfied 14 18
105 105
ation about HL
wspaper
evision

ME LOAN
Yes
No

PATION
Salariad

TYPE OF PURCHASE

PEES)
o 30 Lakhs 24%
under construction
1-75 Lakhs 29% resale
1 Lakhs and renovation
ve balance transfer

16%

31%
o 30 Lakhs 24%
under construction
1-75 Lakhs 29% resale
1 Lakhs and renovation
ve balance transfer

16%

31%

Type of purchase
under cons 30
resale 33
renovation 17
balance traChart Title
25
Total 105 SBI
ICICI
HDFC
15% 23%
PNB
15% 8% LIC
12% Others
ate Of Interest 27%
an Amount Chart Title
an Tenure
an Processing 120
me 100
And Other 80
arges
60
stomer service
40
20
0
HDFC SBI
Highly Satisfied
24 Highly Dissatisfied Not Satisfied Neutral
Satisfied Highly Satisfied
39

120
100 CUSTOMER
24 SERVICE 11
80 38
60 57 11
40
20 3 36
0
21 9
SANCTION TIME 0 Highly
HDFC Dissatisfied
LTD Not Satisfied
SBI
Neutral Satisfied
Highly Satisfied

SBI
Highly Dissatisfied Not Satisfi Neutral Satisfied
fied Not Satisfied Neutral HDFC LTD 0 21 3 57
Highly Satisfied SBI 9 36 11 38

Satisfied Highly Satisfied


40 17
21 11

DISBURSEMENT PROCESS
Satisfied Highly Satisfied 150
35 16 100
50
17 11 0
HDFC LTD SBI

Highly Dissatisfied Not Satisfied Neutral


Satisfied Highly Satisfied

PROCESSING FEES AND OTHER CHARGES


120
Satisfied Highly Satisfied 100
38 25 80
60
42 33 40
20
0
HDFC SBI

Highly Dissatisfied Not Satisfied Neutral


Satisfied Highly Satisfied

BRANCH SERVICE
Satisfied Highly Satisfied
120
35 21
100
21 11 80
60
40
20
0
HDFC SBI

Highly Dissatisfied Not Satisfied Neutral


Satisfied Highly Satisfied

Satisfied Highly Satisfied


34 17 document requirement
21 14 120
80
40
0
HDFC SBI

Highly Dissatisfied Not Satisfied Neutral


Satisfied Highly Satisfied
40
0
HDFC SBI

Highly Dissatisfied Not Satisfied Neutral


Satisfied Highly Satisfied

Satisfied Highly Satisfied


18 14
39 18
PRODUCT FLEXIBILITY
120

100

80

60

40

20

0
HDFC SBI

Highly Dissatisfied Not Satisfied Neutral


Satisfied Highly Satisfied
Chart Title

SBI

ed Not Satisfied Neutral


Highly Satisfied

Highly Satisfied
24
11
ES

ral
ral

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