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Immediate Measures (Within 1 Working Day) Information Sheet 8D-Reporting" Immediate Measures (Within 1 Working Day) Information Sheet 8D-Reporting"

The document outlines an 8D problem solving process for addressing customer complaints. It involves 8 steps: 1) Installation of a problem solving team. 2) Defining the problem through a description and analysis. 3) Implementing containment actions to protect customers from failure consequences. 4) Analyzing the root causes through techniques like 5Why. 5) Planning corrective actions to eliminate the root causes. 6) Implementing permanent corrective actions. 7) Taking actions to prevent recurrence by updating documents. 8) Closing the 8D process and assessing effectiveness of actions.

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trung
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127 views

Immediate Measures (Within 1 Working Day) Information Sheet 8D-Reporting" Immediate Measures (Within 1 Working Day) Information Sheet 8D-Reporting"

The document outlines an 8D problem solving process for addressing customer complaints. It involves 8 steps: 1) Installation of a problem solving team. 2) Defining the problem through a description and analysis. 3) Implementing containment actions to protect customers from failure consequences. 4) Analyzing the root causes through techniques like 5Why. 5) Planning corrective actions to eliminate the root causes. 6) Implementing permanent corrective actions. 7) Taking actions to prevent recurrence by updating documents. 8) Closing the 8D process and assessing effectiveness of actions.

Uploaded by

trung
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Information Sheet „8D-Reporting“

Immediate Measures [within 1 working day]


D1 D2 D3
Installation of a Problem Problem Description – Implementation of
Solving Team Problem Analysis Containment Actions

▪ Determine a champion ▪ In order to solve a problem, it has to be ▪ Protect internal/ external customer from
defined precisely. failure consequences until permanent
▪ Select team members: containment actions are implemented
▪ Product specialist ▪ Following aspects have to be considered: effectively.
▪ Process specialist ▪ Exact failure description according
▪ Quality Manager to customer complaint ▪ Evaluate potential risks
▪ Other problem solving specialists ▪ Place of defect discovery
▪ Production ▪ Protect running production
▪ Specify customer contact ▪ 0 km
▪ Field Do not forget:
▪ Complaint number ▪ Quantity of rejected parts ▪ Identify sorted good parts
▪ Verify effectiveness of implemented
▪ Part number/ name ▪ Check: „affected stocks“ measures

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▪ Supplier(s) ▪ Evaluate possible negative side effects
▪ Customer(s)
▪ On the route of transportation Containment actions only fight the symp-
em. toms, however they do not solve the problem. .m

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▪ Declare quantity of ppm-relevant parts
(e.g. after sorting) Send completed „3D-Report“ on time as
required by customer’s notification
▪ Recurrent failure (Yes/ No)
→If yes, start internal escalation

▪ Determine and inform all concerned customers

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tnenamrep litnu secneuqesnoc
Sustainable Measures [within 10 working days*]
D4 D5 D6 D7 D8 D4
Final Root Cause Analysis Plan Corrective Actions Implementation of Perma- Actions to Prevent Closing of 8D and Final Root
nent Corrective Actions Recurrence Assessment

ete- ▪ Application of standard ▪ Develop best permanent ▪ Implementation of the ▪ Use the knowledge ▪ Review the complete- ▪ App

8D
d quality tools to deter- corrective actions to planned actions [D5] of D3-D6 to prevent ness of the defined qua
8D mine possible root eliminate the root causes reoccurrence. actions and close 8D min
signa- causes (e.g. 5M, identified in D4 ▪ Important information: with the date and signa- cau
on 5Why, FTA Fault Tree ▪ Determine degree of ▪ Update product and pro- ture of the champion 5W
Analysis, FMEA). ▪ Complete each measure completion (%) for cess relevant documents: Ana

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nt 8D by setting a due date and planned actions ▪ FMEA ▪ Confirm the current 8D
d, ▪ Field complaints naming a responsible ▪ Document the imple- ▪ Control plan status as accepted, ▪ Fie
en. (warranty incidents) person mentation with date ▪ Testing plans refused, or still open. (wa
have to be analyzed and responsible person ▪ Work instructions hav
▪ Planned corrective actions

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a date methodically by the → If status is open, a date me
e of supplier – particularly have to eliminate root cau- Consider: ▪ Define responsible for the next update of sup
to if no troubles were ses and may not provoke ▪ Sustainable effectiveness person and due date the 8D-Report has to if n
found (NTF). other negative effects. of implemented actions for implementation be set. fou
has to be verified (e.g.
te ▪ State the ratio (%) of Consider: by statistical analysis). ▪ Check the assignability ▪ If applicable, update ▪ Sta
m- each determined root Choose corrective action(s) of gained know-how the number of ppm- eac
. cause relation to the (e.g. Poka Yoke) that reliably ▪ If effectiveness is not con- on similar products, relevant parts (e.g. cau
claimed failure [D2] avoid reoccurrence of the firmed, the implemented processes, and customers by sorting) in D3 clai
determined root cause(s)[D4] containment actions [Lessons Learned]
[D3] have to be kept up
until the determined root
causes [D4] are identified

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clearly and eliminated
permanently.

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*Approximate number; to be stipulated with the respective ZF plant
tn *App

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