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Mobile Money V100R003 Performance Metrics Reference 01

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Mobile Money V100R003 Performance Metrics Reference 01

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Mobile Money

V100R003
Performance Metrics Reference

Issue 01

Date 2017-07-28

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2017. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.

All other trademarks and trade names mentioned in this document are the property of their respective
holders.

Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees
or representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China

Website: http://www.huawei.com

Email: [email protected]

Issue 01 (2017-07-28) Huawei Proprietary and Confidential i

About This Document

Author
Prepared by Yang Xu Date 2017-05-17
Reviewed by Yi Xukun Date 2017-05-21
Tested by Wei Xin Date 2017-06-23
Approved by Li Shaoshao Date 2017-07-28

Purpose
This document describes the connections between Mobile Money System components and
external systems, and service commissioning procedures.

Intended Audience
This document is intended for:
 Installation and commissioning engineers
 Technical support engineers

Symbol Conventions
The symbols that may be found in this document are defined as follows.

Symbol Description

Indicates an imminently hazardous situation which, if not

avoided, will result in death or serious injury.

Indicates a potentially hazardous situation which, if not

avoided, could result in death or serious injury.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential ii

Symbol Description

Indicates a potentially hazardous situation which, if not

avoided, may result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not

avoided, could result in equipment damage, data loss,
performance deterioration, or unanticipated results.
NOTICE is used to address practices not related to
personal injury.
Calls attention to important information, best practices
and tips.
NOTE is used to address information not related to
personal injury, equipment damage, and environment
deterioration.

Privacy Notice
Some functions provided by the product collect certain subscriber data, such as the subscriber
number and consumption records. The subscriber data is used only to locate or rectify faults.
You are obligated to take considerable measures, in compliance with the laws of the countries
concerned and the user privacy policies of your company, to ensure that the personal data of
users is fully protected. For example, you must reclaim the permission when the
corresponding operator's position is changed. The functions require privacy protection
measurements include but are not limited to the following:
 Data backup function
To avoid data change by mistake, which can result in system faults or subscriber data
faults, the product prompts carriers to back up data periodically. The data may involve
subscriber information, such as the subscriber number, account balance, consumption
fees saved in the Oracle database. The backup data can be used only for data recovery,
but not for personal use or other purposes. After the storage period, backup data must be
timely deleted.
 Fault information collection function
To find the fault reasons, necessary service logs may need to be collected, and the logs
may contain subscriber information such as the subscriber number, account balance,
consumption fees. During use, you are advised to use the anonymization tool to hide
subscriber information. When related faults are located, you must delete the logs in a
timely manner.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential iii

Huawei support engineers can perform maintenance operations only after being authorized by
the customer, and are forbidden to perform any operations that are not approved by the
customer. In addition, fault-locating data can be transferred out of the customer's network
only when authorized by the customer in strict accordance with local laws and regulations.
After a service is complete, private data must be deleted under the supervision of the
customer.

Database Operation Notice

All database operations are for reference only and can be performed only by Huawei
engineers.

Change History
Changes between document issues are cumulative. The latest document issue contains all the
changes made in earlier issues.

Issue 01 (2017-07-28)
This is the first issue of the document.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential iv

Contents

About This Document....................................................................................................................ii

1 Overview.........................................................................................................................................1
1.1 Introduce to Performance Management.........................................................................................................................1
1.1.1 Purposes of and Activities Involved in Performance Management.............................................................................1
1.1.2 Mode for Displaying Performance Data......................................................................................................................2
1.2 Introduction to Performance Management Terms..........................................................................................................3

2 Performance Indexes of the IT Infrastructure..........................................................................7

3 Performance Indexes of the Mobile Money System Service................................................8
3.1 Performance Indexes of The AG....................................................................................................................................8
3.1.1 Performance Indexes of the AccessGateway System..................................................................................................8
3.1.1.1 Measurement Units in the AccessGateway System..................................................................................................8
3.1.1.2 AG Service Request Statistics..................................................................................................................................9
3.1.1.2.1 Measurement Indexes of AG Service Request Statistics.......................................................................................9
3.1.1.2.2 Received AG Service Request.............................................................................................................................10
3.1.1.2.3 Success AG Service Response.............................................................................................................................11
3.1.1.2.4 Failed Response due to Invalid Request..............................................................................................................11
3.1.1.2.5 Failed Response due to Invoke back-end Service Failed....................................................................................12
3.1.1.2.6 Failed Response due to AG Internal Error..........................................................................................................13
3.1.1.2.7 Failed Response due to Overload........................................................................................................................13
3.1.1.2.8 AG Service Request Failure Percent...................................................................................................................14
3.1.1.2.9 Failure Percent due to Invalid Request................................................................................................................14
3.1.1.2.10 Failure Percent due to Invoke back-end Service Failed....................................................................................15
3.1.1.2.11 Failure Percent due to Internal Error.................................................................................................................16
3.1.1.2.12 Failure Percent due to Overload........................................................................................................................16
3.1.1.3 AG Access Response Time Statistics.....................................................................................................................17
3.1.1.3.1 Measurement Indexes of AG Access Response Time Statistics..........................................................................17
3.1.1.3.2 Access Response Request Number in (0,1s].......................................................................................................18
3.1.1.3.3 Access Response Request Number in (1s,2s]......................................................................................................18
3.1.1.3.4 Access Response Request Number in (2s,5s]......................................................................................................19
3.1.1.3.5 Access Response Request Number in (5s,10s]....................................................................................................19
3.1.1.3.6 Access Response Request Number in (10s,Max)................................................................................................20

Issue 01 (2017-07-28) Huawei Proprietary and Confidential v

3.1.1.3.7 Access Response Total Dealing Time..................................................................................................................20

3.1.1.3.8 Average Response Time......................................................................................................................................21
3.1.1.4 AG Outbound Service Request Statistics...............................................................................................................22
3.1.1.4.1 Measurement Indexes of AG Outbound Service Request Statistics....................................................................22
3.1.1.4.2 Service Request...................................................................................................................................................22
3.1.1.4.3 Success Service Response...................................................................................................................................23
3.1.1.4.4 Failed Service Response......................................................................................................................................23
3.1.1.4.5 Service Failed Percent.........................................................................................................................................24
3.1.1.5 AG Outbound Response Time Statistics.................................................................................................................24
3.1.1.5.1 Measurement Indexes of AG Outbound Response Time Statistics.....................................................................24
3.1.1.5.2 Access Response Request Number in (0,1s].......................................................................................................25
3.1.1.5.3 Access Response Request Number in (1s,2s]......................................................................................................26
3.1.1.5.4 Access Response Request Number in (2s,5s]......................................................................................................26
3.1.1.5.5 Access Response Request Number in (5s,10s]....................................................................................................27
3.1.1.5.6 Access Response Request Number in (10s,Max)................................................................................................27
3.1.1.5.7 Access Response Total Dealing Time..................................................................................................................28
3.1.1.5.8 Average Response Time......................................................................................................................................29
3.1.2 Performance Indexes of the UMC System................................................................................................................29
3.1.2.1 Measurement Units in the UMC System................................................................................................................29
3.1.2.2 UMC Service Statistics...........................................................................................................................................30
3.1.2.2.1 Measurement Indexes of UMC Service Statistics...............................................................................................30
3.1.2.2.2 Received Request................................................................................................................................................31
3.1.2.2.3 Timeout Request..................................................................................................................................................31
3.1.2.2.4 Success Number..................................................................................................................................................32
3.1.2.2.5 Failed Request.....................................................................................................................................................32
3.1.2.2.6 Reject Request.....................................................................................................................................................33
3.1.2.2.7 Success Percent...................................................................................................................................................33
3.1.2.2.8 E2E Success Percent............................................................................................................................................34
3.1.2.2.9 Parallel Request Number.....................................................................................................................................35
3.1.2.2.10 Transactions Per Second....................................................................................................................................35
3.1.2.3 UMC Session Time Statistics.................................................................................................................................36
3.1.2.3.1 Measurement Indexes of UMC Session Time Statistics......................................................................................36
3.1.2.3.2 Average Session Duration....................................................................................................................................36
3.1.2.3.3 Average Session Interaction Count......................................................................................................................37
3.1.3 Performance Indexes of the Notification System......................................................................................................37
3.1.3.1 Measurement Units in the Notification System......................................................................................................37
3.1.3.2 Notification Send SMS Statistics...........................................................................................................................38
3.1.3.2.1 Measurement Indexes of Notification Send SMS Statistics................................................................................38
3.1.3.2.2 Send SMS Number..............................................................................................................................................39
3.1.3.2.3 Send SMS Number Successfully.........................................................................................................................40
3.1.3.2.4 SMS Total Response Time..................................................................................................................................40
3.1.3.2.5 Send SMS Percent Successfully..........................................................................................................................41

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3.1.3.2.6 Send SMS Speed.................................................................................................................................................41

3.1.3.2.7 SMS Average Response Time.............................................................................................................................42
3.1.3.2.8 Send SMS Number Failure..................................................................................................................................42
3.1.3.2.9 Send SMS Percent Failure...................................................................................................................................43
3.1.3.3 Notification Send Email Statistics..........................................................................................................................44
3.1.3.3.1 Measurement Indexes of Notification Send Email Statistics..............................................................................44
3.1.3.3.2 Send Email Number............................................................................................................................................44
3.1.3.3.3 Send Email Number Successfully.......................................................................................................................45
3.1.3.3.4 Email Total Response Time.................................................................................................................................45
3.1.3.3.5 Send Email Percent Successfully........................................................................................................................46
3.1.3.3.6 Send Email Speed................................................................................................................................................47
3.1.3.3.7 Email Average Response Time............................................................................................................................47
3.1.3.3.8 Send Email Number Failure................................................................................................................................48
3.1.3.3.9 Send Email Percent Failure.................................................................................................................................48
3.1.3.4 Notification Process Message Statistics.................................................................................................................49
3.1.3.4.1 Received Message Number.................................................................................................................................49
3.1.3.4.2 Refused Message Number...................................................................................................................................50
3.1.3.4.3 Total Cost Time...................................................................................................................................................50
3.1.3.4.4 Message Processed Percent.................................................................................................................................51
3.1.3.4.5 Message Average Cost Time...............................................................................................................................51
3.1.3.4.6 Message Processed Refuse Percent.....................................................................................................................52
3.1.3.5 Total Dealing Time Statistics..................................................................................................................................52
3.1.3.5.1 Measurement Indexes of Total Dealing Time Statistics......................................................................................52
3.1.3.5.2 Service Request...................................................................................................................................................53
3.1.3.5.3 Total Dealing Time..............................................................................................................................................53
3.1.3.5.4 Average Response Time......................................................................................................................................54
3.2 Performance Indexes of The BCS................................................................................................................................55
3.2.1 Performance Indexes of the IC System.....................................................................................................................55
3.2.1.1 Measurement Units in the IC System.....................................................................................................................55
3.2.1.2 BO Service Request Statistics................................................................................................................................55
3.2.1.2.1 Measurement Indexes of BO Service Request Statistics.....................................................................................55
3.2.1.2.2 Received Request................................................................................................................................................56
3.2.1.2.3 Success Response................................................................................................................................................56
3.2.1.2.4 Failed Response Percent......................................................................................................................................57
3.2.1.3 BO Request Process Time Statistics.......................................................................................................................58
3.2.1.3.1 Measurement Indexes of BO Request Process Time Statistics...........................................................................58
3.2.1.3.2 BO Request Number in (0, 1s]............................................................................................................................58
3.2.1.3.3 BO Request Number in (1s, 2s]...........................................................................................................................59
3.2.1.3.4 BO Request Number in (2s, 5s]...........................................................................................................................59
3.2.1.3.5 BO Request Number in (5s, 10s].........................................................................................................................60
3.2.1.3.6 BO Request Number in (10s, Max).....................................................................................................................61
3.2.1.3.7 BO Request Total Dealing Time..........................................................................................................................61

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3.2.1.3.8 BO Request Average Response Time..................................................................................................................62

3.2.1.4 BO Manual Task Process Time Statistics...............................................................................................................62
3.2.1.4.1 Measurement Indexes of BO Manual Task Process Time Statistics...................................................................62
3.2.1.4.2 BO Manual Task Request Number in (0, 1s].......................................................................................................63
3.2.1.4.3 BO Manual Task Request Number in (1s, 2s].....................................................................................................64
3.2.1.4.4 BO Manual Task request number in (2s, 5s].......................................................................................................64
3.2.1.4.5 BO Manual Task request number in (5s, 10s].....................................................................................................65
3.2.1.4.6 BO Manual Task request number in (10s, Max).................................................................................................65
3.2.1.4.7 BO Manual Task total Dealing Time...................................................................................................................66
3.2.1.4.8 BO Manual Task Average Response Time..........................................................................................................66
3.2.2 Performance Indexes of the TC System....................................................................................................................67
3.2.2.1 Measurement Units in the TC System....................................................................................................................67
3.2.2.2 Transaction Request Statistics................................................................................................................................68
3.2.2.2.1 Measurement Indexes of Transaction Request Statistics.....................................................................................68
3.2.2.2.2 Received Request Num.......................................................................................................................................70
3.2.2.2.3 Number of Complete Status................................................................................................................................70
3.2.2.2.4 Number of Pending Authorized Status................................................................................................................71
3.2.2.2.5 Number of Authorized Status..............................................................................................................................71
3.2.2.2.6 Number of Cancel Status.....................................................................................................................................72
3.2.2.2.7 Number of Decline Status...................................................................................................................................72
3.2.2.2.8 Number of Reject Status......................................................................................................................................73
3.2.2.2.9 Number of Other Failure Status..........................................................................................................................73
3.2.2.2.10 Request Process Duration..................................................................................................................................74
3.2.2.2.11 Duration of Complete Status.............................................................................................................................74
3.2.2.2.12 Duration of Pending Authorized Status.............................................................................................................75
3.2.2.2.13 Duration of Authorized Status...........................................................................................................................76
3.2.2.2.14 Duration of Cancel Status..................................................................................................................................76
3.2.2.2.15 Duration of Decline Status................................................................................................................................77
3.2.2.2.16 Duration of Reject Status...................................................................................................................................77
3.2.2.2.17 Duration of Other Failure Status.......................................................................................................................78
3.2.2.2.18 Failure Rate.......................................................................................................................................................78
3.2.2.2.19 Average Response Time....................................................................................................................................79
3.2.2.2.20 Transaction TPS.................................................................................................................................................80
3.2.2.3 Request Transaction Type Statistics.......................................................................................................................80
3.2.2.3.1 Measurement Indexes of Request Transaction Type Statistics............................................................................80
3.2.2.3.2 Request Num.......................................................................................................................................................81
3.2.2.3.3 Total Number of Transactions in Different Channel...........................................................................................81
3.2.2.4 Current Transaction Status Statistics......................................................................................................................82
3.2.2.4.1 Measurement Indexes of Current Transaction Status Statistics..........................................................................82
3.2.2.4.2 Number of Complete Status................................................................................................................................83
3.2.2.4.3 Number of Pending Authorized Status................................................................................................................83
3.2.2.4.4 Number of Authorized Status..............................................................................................................................84

Issue 01 (2017-07-28) Huawei Proprietary and Confidential viii

3.2.2.4.5 Number of Cancel Status.....................................................................................................................................84

3.2.2.4.6 Number of Decline Status...................................................................................................................................85
3.2.2.4.7 Number of Expired Status...................................................................................................................................86
3.2.2.4.8 Number of Reject Status......................................................................................................................................86
3.2.2.4.9 Number of Other Failure Status..........................................................................................................................87
3.2.2.5 Transaction Request Type Statistics.......................................................................................................................87
3.2.2.5.1 Measurement Indexes of Transaction Request Type Statistics............................................................................87
3.2.2.5.2 Received Request Num.......................................................................................................................................89
3.2.2.5.3 Number of Complete Status................................................................................................................................89
3.2.2.5.4 Number of Pending Authorized Status................................................................................................................90
3.2.2.5.5 Number of Authorized Status..............................................................................................................................90
3.2.2.5.6 Number of Cancel Status.....................................................................................................................................91
3.2.2.5.7 Number of Decline Status...................................................................................................................................91
3.2.2.5.8 Number of Reject Status......................................................................................................................................92
3.2.2.5.9 Number of Other Failure Status..........................................................................................................................92
3.2.2.5.10 Request Process Duration..................................................................................................................................93
3.2.2.5.11 Duration of Complete Status.............................................................................................................................93
3.2.2.5.12 Duration of Pending Authorized Status.............................................................................................................94
3.2.2.5.13 Duration of Authorized Status...........................................................................................................................94
3.2.2.5.14 Duration of Cancel Status..................................................................................................................................95
3.2.2.5.15 Duration of Decline Status................................................................................................................................96
3.2.2.5.16 Duration of Reject Status...................................................................................................................................96
3.2.2.5.17 Duration of Other Failure Status.......................................................................................................................97
3.2.2.5.18 Failure Rate.......................................................................................................................................................97
3.2.2.5.19 Average Response Time....................................................................................................................................98
3.2.2.5.20 Transaction TPS.................................................................................................................................................98
3.2.2.6 Transaction Fault Order Type Statistics..................................................................................................................99
3.2.2.6.1 Measurement Indexes of Transaction Fault Order Type Statistics......................................................................99
3.2.2.6.2 Received Request Num.....................................................................................................................................100
3.2.2.6.3 Number of Transaction With Unknown Third Party Status and No Processing in System...............................101
3.2.2.6.4 Number of Transaction With Unknown Third Party Status and Reversed in System.......................................101
3.2.2.6.5 Number of Transaction With Unknown Third Party Status and Reverse Failure in System.............................102
3.2.2.6.6 Number of Transaction With Failure Third Party Status and Reverse Failure in System.................................102
3.2.2.6.7 Number of Transaction With Failure Third Party Status and No Processing in System...................................103
3.2.2.6.8 Failure Rate.......................................................................................................................................................104
3.3 Performance Indexes of The SWA.............................................................................................................................104
3.3.1 Performance Indexes of the SpPortal System.........................................................................................................104
3.3.1.1 Measurement Units in the SpPortal System.........................................................................................................104
3.3.1.2 Online User Statistics...........................................................................................................................................105
3.3.1.2.1 Measurement Indexes of Online User Statistics................................................................................................105
3.3.1.2.2 Online User........................................................................................................................................................105
3.3.1.3 User Authentication Statistics...............................................................................................................................106

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3.3.1.3.1 Measurement Indexes of User Authentication statistics....................................................................................106

3.3.1.3.2 Received User Authentication Request.............................................................................................................107
3.3.1.3.3 Success Authentication......................................................................................................................................107
3.3.1.3.4 Failed Authentication.........................................................................................................................................108
3.3.1.3.5 Failed Authentication Percent............................................................................................................................108
3.4 Performance Indexes of The OWA.............................................................................................................................109
3.4.1 Performance Indexes of the OrgPortal System........................................................................................................109
3.4.1.1 Measurement Units in the OrgPortal System.......................................................................................................109
3.4.1.2 Online User Statistics...........................................................................................................................................110
3.4.1.2.1 Measurement Indexes of Online User Statistics................................................................................................110
3.4.1.2.2 Online User........................................................................................................................................................110
3.4.1.3 User Authentication Statistics...............................................................................................................................111
3.4.1.3.1 Measurement Indexes of User Authentication statistics....................................................................................111
3.4.1.3.2 Received User Authentication Request..............................................................................................................111
3.4.1.3.3 Success Authentication......................................................................................................................................112
3.4.1.3.4 Failed Authentication.........................................................................................................................................112
3.4.1.3.5 Failed Authentication Percent............................................................................................................................113
3.5 Performance Indexes of The RCS..............................................................................................................................113
3.5.1 Performance Indexes of the Redis System..............................................................................................................114
3.5.1.1 Measurement Units in the Redis System..............................................................................................................114
3.5.1.2 Client Statistics.....................................................................................................................................................114
3.5.1.2.1 Measurement Indexes of Client Statistics.........................................................................................................114
3.5.1.2.2 Connected Clients..............................................................................................................................................115
3.5.1.2.3 Blocked Clients..................................................................................................................................................115
3.5.1.3 Request Statistics..................................................................................................................................................116
3.5.1.3.1 Measurement Indexes of Request Statistics......................................................................................................116
3.5.1.3.2 Success Request.................................................................................................................................................116
3.5.1.3.3 Failed Request...................................................................................................................................................117
3.5.1.3.4 Key Space Missing Percent...............................................................................................................................117
3.6 Performance Indexes of the MQ System....................................................................................................................118
3.6.1 Measurement Units in the MQ System....................................................................................................................118
3.6.2 Message Queue Statistics........................................................................................................................................118
3.6.2.1 Measurement Indexes of Message Queue Statistics.............................................................................................118
3.6.2.2 Ready Number in This Queue..............................................................................................................................119
3.6.2.3 Unacked Number in This Queue..........................................................................................................................120
3.6.2.4 Total Number in This Queue................................................................................................................................120
3.6.2.5 Incoming Number per Second..............................................................................................................................121
3.6.2.6 Deliver Number per Second.................................................................................................................................121
3.6.2.7 ACK Number per Second.....................................................................................................................................122
3.6.2.8 MQ Message Congestion Degree.........................................................................................................................122
3.7 Performance Indexes of The PGW.............................................................................................................................123
3.7.1 Performance Indexes of the PGF System................................................................................................................123

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3.7.1.1 Measurement Units in the PGF System................................................................................................................123

3.7.1.2 Merchant Payment Request Process Statistics.....................................................................................................124
3.7.1.2.1 Measurement Indexes of Merchant Payment Request Process Statistics..........................................................124
3.7.1.2.2 Total Payment Request Number........................................................................................................................125
3.7.1.2.3 Valid Payment Request Number........................................................................................................................125
3.7.1.2.4 Normal Ended Session Number........................................................................................................................126
3.7.1.2.5 Total Session Duration.......................................................................................................................................127
3.7.1.2.6 Valid Request Rate.............................................................................................................................................127
3.7.1.2.7 Average Session Duration..................................................................................................................................128
3.7.1.3 Merchant Payment Request Pre-Process Statistics...............................................................................................128
3.7.1.3.1 Measurement Indexes of Merchant Payment Request Pre-Process Statistics...................................................128
3.7.1.3.2 Total Payment Request Number........................................................................................................................129
3.7.1.3.3 Valid Payment Request Number........................................................................................................................130
3.7.1.3.4 Total Pre-process Used Time.............................................................................................................................130
3.7.1.3.5 Average Pre-process Used Time........................................................................................................................131
3.7.1.4 Non-redirect Request Transaction Submission Statistic.......................................................................................131
3.7.1.4.1 Measurement Indexes of Non-redirect Request Transaction Submission Statistic...........................................131
3.7.1.4.2 Total Transaction Number.................................................................................................................................132
3.7.1.4.3 Success Transaction Number.............................................................................................................................133
3.7.1.4.4 Total Process Used Time...................................................................................................................................133
3.7.1.4.5 Average Process Used Time..............................................................................................................................134
3.7.1.5 Non-redirect Request TC Process Statistic...........................................................................................................134
3.7.1.5.1 Measurement Indexes of Non-redirect Request TC Process Statistic...............................................................134
3.7.1.5.2 Total Transaction Number.................................................................................................................................135
3.7.1.5.3 Success Transaction Number.............................................................................................................................135
3.7.1.5.4 Total Process Used Time...................................................................................................................................136
3.7.1.5.5 Average Process Used Time..............................................................................................................................137
3.7.2 Performance Indexes of the PGM System...............................................................................................................137
3.7.2.1 Measurement Units in the PGM System..............................................................................................................137
3.7.2.2 Merchant Timestamp Request Process Statistics.................................................................................................138
3.7.2.2.1 Measurement Indexes of Merchant Timestamp Request Process Statistics......................................................138
3.7.2.2.2 Total Request Number.......................................................................................................................................139
3.7.2.2.3 Success Request Number..................................................................................................................................139
3.7.2.2.4 Total Process Duration.......................................................................................................................................140
3.7.2.2.5 Average Process Duration..................................................................................................................................140
3.7.2.3 Merchant Report Sending Statistics.....................................................................................................................141
3.7.2.3.1 Measurement Indexes of Merchant Report Sending Statistics..........................................................................141
3.7.2.3.2 Total Request Number.......................................................................................................................................141
3.7.2.3.3 Success Request Number..................................................................................................................................142
3.7.2.3.4 Total Process Duration.......................................................................................................................................143
3.7.2.3.5 Average Process Duration..................................................................................................................................143
3.7.2.4 Merchant Report Validation Statistic....................................................................................................................144

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3.7.2.4.1 Measurement Indexes of Merchant Report Validation Statistic........................................................................144

3.7.2.4.2 Total Request Number.......................................................................................................................................144
3.7.2.4.3 Success Request Number..................................................................................................................................145
3.7.2.4.4 Total Process Duration.......................................................................................................................................145
3.7.2.4.5 Average Process Used Time..............................................................................................................................146
3.7.2.5 Awaiting Report Statistic......................................................................................................................................146
3.7.2.5.1 Measurement Indexes of Awaiting Report Statistic..........................................................................................146
3.7.2.5.2 Total Request Number.......................................................................................................................................147
3.8 Performance Indexes of The Incentive System..........................................................................................................147
3.8.1 Measurement Units in the Incentive System...........................................................................................................147
3.8.2 Service Request Statistics........................................................................................................................................148
3.8.2.1 Measurement Indexes of Service Request Statistics............................................................................................148
3.8.2.2 Received Request.................................................................................................................................................149
3.8.2.3 Success Response.................................................................................................................................................149
3.8.2.4 Failed Response....................................................................................................................................................150
3.8.2.5 Gain Incentive Number........................................................................................................................................150
3.8.2.6 No Incentive Number...........................................................................................................................................151
3.8.2.7 Success Response Percent....................................................................................................................................151
3.8.3 Request Process Time Statistics..............................................................................................................................152
3.8.3.1 Measurement Indexes of Request process time statistics.....................................................................................152
3.8.3.2 NO. of Requests Which Process Time in (0, 500ms]...........................................................................................153
3.8.3.3 NO. of Requests Which Process Time in (500, 1000ms].....................................................................................153
3.8.3.4 NO. of Requests Which Process Time in (1000, 2000ms]...................................................................................154
3.8.3.5 NO. of Requests Which Process Time in (2000, 5000ms]...................................................................................154
3.8.3.6 NO. of Requests Which Process Time in (5000,Max).........................................................................................155

4 Performance Indexes of the LSS.............................................................................................156

4.1 Performance Indexes of the SOE System...................................................................................................................156
4.1.1 Measurement Units in the SOE System..................................................................................................................156
4.1.2 External SOE request..............................................................................................................................................157
4.1.2.1 Measurement Indexes of External SOE request...................................................................................................157
4.1.2.2 The total number of received messages................................................................................................................158
4.1.2.3 The total number of successfully processed messages.........................................................................................158
4.1.2.4 The total number of failed processed messages...................................................................................................159
4.1.2.5 The number of rejected messages.........................................................................................................................159
4.1.2.6 The number of timeout messages.........................................................................................................................160
4.1.2.7 The number of processed messages in time.........................................................................................................160
4.1.2.8 The total time of processed messages...................................................................................................................161
4.1.2.9 The maximum time of processed messages in recently period............................................................................161
4.1.2.10 The minimum time of processed messages in recently period...........................................................................162
4.2 Performance Indexes of the SME System..................................................................................................................162
4.2.1 Measurement Units in the SME System..................................................................................................................162

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4.2.2 External SME request..............................................................................................................................................163

4.2.2.1 Measurement Indexes of External SME request..................................................................................................163
4.2.2.2 Total number of received messages......................................................................................................................164
4.2.2.3 Total number of successfully processed messages...............................................................................................165
4.2.2.4 Total number of unsuccessfully processed messages...........................................................................................165
4.2.2.5 Number of rejected messages...............................................................................................................................166
4.2.2.6 Number of timeout messages...............................................................................................................................166
4.2.2.7 Number of messages that are processed in a timely manner................................................................................167
4.2.2.8 Total message processing duration.......................................................................................................................167
4.2.2.9 Maximum message processing duration in the current period.............................................................................168
4.2.2.10 Minimum message processing duration in the current period............................................................................168

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1 Overview

About This Chapter

This section describes the purposes of and activities involved in performance management, as
well as the modes for collecting and displaying performance data.
1.1 Introduce to Performance Management
This section describes the purposes of and activities involved in performance management, as
well as the modes for collecting and displaying performance data.
1.2 Introduction to Performance Management Terms

1.1 Introduce to Performance Management

This section describes the purposes of and activities involved in performance management, as
well as the modes for collecting and displaying performance data.

1.1.1 Purposes of and Activities Involved in Performance

Management
Performance management refers to the operation of creating a performance task on the
Element Management System (EMS) to collect performance data of a network element (NE).
Users can obtain the running status and performance data of the NEs.
The purpose of conducting performance management is to collect performance data and
evaluate the usage of network resources (such as physical and logic resources) so that
potential faults can be detected. In addition, network planning, network analysis, and network
optimization can all be used to improve network performance and efficiency, ensuring sound
quality service.
Figure 1-1 shows the process of performance management.

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Figure 1.1 Process of performance management

Common activities involved in performance management include:

 Collecting performance data through performance measurement
 Evaluating the system to detect network faults according to network design capacities,
service provision capabilities, and actual network conditions
 Diagnosing network problems based on performance data, configuration data, and alarm
data
 Planning and optimizing the network according to the troubleshooting scheme

1.1.2 Mode for Displaying Performance Data

The Network Management System (hereinafter referred to as the Business Control
Management (BCM)) monitors and displays performance data in various modes. Figure 1-2
shows the mode for displaying performance data.

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Figure 1.2 Mode for displaying performance data

The performance data can be displayed in the following modes:

 On the BCM client: The BCM monitors and tracks down the key performance indicators
(KPIs) in real time. Any trends involved in the KPIs can be displayed either in
histograms or in curve diagrams. Users can query the original KPI data on the BCM
client.
 On the Report server: Daily and monthly reports of performance data can be generated
on the Report server according to the requirements of carriers. The data can be displayed
in pie charts or histograms.
 On the Superior NMS (Network Management System): The superior NMS obtains
performance data from the BCM server. This allows carriers to customize performance
data reports on the superior NMS and have its data displayed in diagrams.

The superior NMS displays the performance data only in the mode supported by the superior NMS.

1.2 Introduction to Performance Management Terms

Term Relations
Figure 1-3 shows the relations of the performance management terms.

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Figure 1.1 Relations of the performance management terms

Measurement Index
The measurement index defines what to measure.
The measurement index is called measurement entity in Huawei Technologies Co., Ltd
(hereafter referred to as Huawei) Man-Machine Language (MML) specification.
The measurement index contains the name and unit of the measurement index.
One measurement index can belong to only one measurement unit.

Measurement Index ID
A measurement index ID identifies a measurement index in the BCM. When processing
performance data, the BCM saves the performance data in the database or in the performance
file according to the measurement index ID.

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Measurement Unit
For the management of great amount of measurement indexes of the system, the measurement
types can be classified into multiple measurement units. Each measurement unit contains
multiple measurement indexes related to one system function.
Measurement Unit includes Measurement Index, Measurement Object, Granularity Period,
Sampling Interval.

Measurement Unit ID
A measurement unit ID identifies a measurement unit in the BCM. The BCM manages the
measurement indexes contained in a measurement unit according to the measurement unit ID.

Measurement Object
The measurement object defines who to measure.
In the performance management, the measurement object refers to the entity or combination
of the physical or logical resource, such as the service key in the intelligent network and
office direction.

Granularity Period
The granularity period refers to the time interval between the successive two times of the
collection of performance data by the BCM from the NE.
The granularity period is called measurement period in Huawei MML specification.
The unit of the granularity period is minute.

Sampling Interval
When calculating the performance of certain measurement indexes in a granularity period,
users need to collect performance data at a specified frequency within this period. The interval
between two successive performance data collections is called a sampling interval.
A sampling interval specifies the interval for collecting performance data of an NE. It must be
less than or equal to the granularity period and can be divided by the granularity period.
For example, if the granularity period is set to five minutes and the sampling interval is set to
one minute, the CPU usage is collected every minute. In this case, the average CPU usage is
the average of the five collected CPU usage values.

Statistical Task
A statistical task is a strategy for collecting performance data, which includes the
measurement unit, measurement object, granularity period, and sampling interval.
Users can create a statistical task on the BCM and specify the measurement unit,
measurement object, and granularity period. The BCM then collects performance data
according to the settings.

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Threshold Alarm
If the alarm threshold is set on the BCM, an alarm is generated when the measurement index
exceeds the threshold.

KPI
KPIs reflect current network and service qualities. By monitoring KPIs, users can obtain the
current network and service qualities in real time.

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Mobile Money
Performance Metrics Reference 2 Performance Indexes of the IT Infrastructure

2 Performance Indexes of the IT

Infrastructure

Refer to section Device Performance Metrics Reference in I2000 Product Documents.

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3 Performance Indexes of the Mobile

Money System Service

About This Chapter

3.1 Performance Indexes of The AG
3.2 Performance Indexes of The BCS
3.3 Performance Indexes of The SWA
3.4 Performance Indexes of The OWA
3.5 Performance Indexes of The RCS
3.6 Performance Indexes of the MQ System
3.7 Performance Indexes of The PGW
3.8 Performance Indexes of The Incentive System

3.1 Performance Indexes of The AG

The micro-service-based AG performance indicator reference consists of the original AG,
UMC, and UCC.

3.1.1 Performance Indexes of the AccessGateway System

3.1.1.1 Measurement Units in the AccessGateway System
Table 3-1 describes the measurement units in the AccessGateway system.

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Table 1.1 Measurement units in the AccessGateway system

Measurem Measurem Statistical Measurem Measurem Sampling
ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

3.1.1.2 AG Service Request Statistics

3.1.1.2.1 Measurement Indexes of AG Service Request Statistics
Table 3-2 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

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Table 1.2 Measurement indexes of AG service request statistics

Measurement Index Name Measurement KPI NMS Collects
Index ID Performance
Data by
Default

3.1.1.2.2 Received AG Service hwReceivingRe Yes No

Request qNum
3.1.1.2.3 Success AG Service hwSuccessResp Yes No
Response onseNum
3.1.1.2.4 Failed Response due to hwFailedRespo Yes No
Invalid Request nseNum1
3.1.1.2.5 Failed Response due to hwFailedRespo Yes No
Invoke back-end Service Failed nseNum2
3.1.1.2.6 Failed Response due to hwFailedRespo Yes No
AG Internal Error nseNum3
3.1.1.2.7 Failed Response due to hwOverloadRej Yes No
Overload ectNum
3.1.1.2.8 AG Service Request hwFailedRespo No No
Failure Percent nsepercent
3.1.1.2.9 Failure Percent due to hwFailedRespo Yes Yes
Invalid Request nsepercent1
3.1.1.2.10 Failure Percent due to hwFailedRespo Yes Yes
Invoke back-end Service Failed nsepercent2
3.1.1.2.11 Failure Percent due to hwFailedRespo Yes Yes
Internal Error nsepercent3
3.1.1.2.12 Failure Percent due to hwFailedRespo Yes Yes
Overload nsepercent4

If NMS Collects Performance Data by Default is set to No, it indicates that the NMS does not collect
performance data of the measurement index by default. To enable the NMS to collect performance data,
modify the configuration file on the NMS client to start the data collection function.

3.1.1.2.2 Received AG Service Request

Description
Indicates the number of service requests received by the Access Gateway (AG) from a third-
party system.

Unit
unit

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Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.2.3 Success AG Service Response

Description
Indicates the number of success responses returned by the AG to a third-party system.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.2.4 Failed Response due to Invalid Request

Description
Indicates the number of requests that fail to be responded by the AG due to a message format
error or invalid parameter value.

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Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.2.5 Failed Response due to Invoke back-end Service Failed

Description
Response failed due to back-end service invocation failed.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.1.1.2.6 Failed Response due to AG Internal Error

Description
Response failed due to AG internal error.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.2.7 Failed Response due to Overload

Description
Response failed due to overload.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.

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 Troubleshooting suggestions
None.

3.1.1.2.8 AG Service Request Failure Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Failed Response due to Invalid Request + Failed Response due to Invoke back-end Service
Failed + Failed Response due to AG Internal Error + Failed Response due to Overload )/
Received AG Service Request *100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: AG Service Request Failure Percent >=20
− Alarm Clearing Formula*: AG Service Request Failure Percent <20
− Severity*: Major
 Troubleshooting suggestions
None.

3.1.1.2.9 Failure Percent due to Invalid Request

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

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Formula
(Failed Response due to Invalid Request )/ Received AG Service Request *100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Failure Percent due to Invalid Request >=5
− Alarm Clearing Formula*: Failure Percent due to Invalid Request <5
− Severity*: Major
 Troubleshooting suggestions
None.

3.1.1.2.10 Failure Percent due to Invoke back-end Service Failed

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Failed Response due to Invoke back-end Service Failed) / Received AG Service Request
*100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Failure Percent due to Invoke back-end Service Failed >=5
− Alarm Clearing Formula*: Failure Percent due to Invoke back-end Service
Failed <5
− Severity*: Major
 Troubleshooting suggestions
None.

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3.1.1.2.11 Failure Percent due to Internal Error

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Failed Response due to AG Internal Error)/ Received AG Service Request*100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Failure Percent due to Internal Error >=5
− Alarm Clearing Formula*: Failure Percent due to Internal Error <5
− Severity*: Major
 Troubleshooting suggestions
None.

3.1.1.2.12 Failure Percent due to Overload

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Failed Response due to Overload )/ Received AG Service Request *100

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Failure Percent due to Overload >=5
− Alarm Clearing Formula*: Failure Percent due to Overload <5
− Severity*: Major
 Troubleshooting suggestions
None.

3.1.1.3 AG Access Response Time Statistics

3.1.1.3.1 Measurement Indexes of AG Access Response Time Statistics
Table 3-3 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of AG access response time statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.1.1.3.2 Access responselevel1 Yes No

Response Request
Number in (0,1s]
3.1.1.3.3 Access responselevel2 Yes No
Response Request
Number in (1s,2s]
3.1.1.3.4 Access responselevel3 Yes No
Response Request
Number in (2s,5s]
3.1.1.3.5 Access responselevel4 Yes No
Response Request
Number in (5s,10s]
3.1.1.3.6 Access responselevel5 Yes No
Response Request
Number in
(10s,Max)
3.1.1.3.7 Access totalDealingTime Yes No
Response Total
Dealing Time
3.1.1.3.8 Average avgReponseTime No No
Response Time

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3.1.1.3.2 Access Response Request Number in (0,1s]

Description
Indicates the number of requests whose response time is in the (0,1s] range.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.3.3 Access Response Request Number in (1s,2s]

Description
Indicates the number of requests whose response time is in the (1s,2s] range.

Unit
unit

Measurement Point
access gateway

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.3.4 Access Response Request Number in (2s,5s]

Description
Indicates the number of requests whose response time is in the (2s,5s] range.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.3.5 Access Response Request Number in (5s,10s]

Description
Indicates the number of requests whose response time is in the (5s,10s] range.

Unit
unit

Measurement Point
access gateway

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.3.6 Access Response Request Number in (10s,Max)

Description
Indicates the number of requests whose response time is in the (10s, Max) range.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.3.7 Access Response Total Dealing Time

Description
All requests' response time.

Unit
millisecond

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Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.3.8 Average Response Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Access Response Total Dealing Time /(Access Response Request Number in (0, 1s] + Access
Response Request Number in (1s, 2s] + Access Response Request Number in (2s, 5s] +
Access Response Request Number in (5s, 10s] + Access Response Request Number in (10s,
Max))

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Average Response Time >=5
− Alarm Clearing Formula*: Average Response Time <5
− Severity*: Major
 Troubleshooting suggestions
None.

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3.1.1.4 AG Outbound Service Request Statistics

3.1.1.4.1 Measurement Indexes of AG Outbound Service Request Statistics
Table 3-4 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of AG outbound service request statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.1.1.4.2 Service hwRequestNum Yes No

Request
3.1.1.4.3 Success hwSuccessResponse Yes No
Service Response Num
3.1.1.4.4 Failed hwFailedResponseN Yes No
Service Response um
3.1.1.4.5 Service hwFailedResponsep No No
Failed Percent ercent

3.1.1.4.2 Service Request

Description
Indicates the number of service request that are sent by the AG to a third-party system for
further processing.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.

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 Whether to set the alarm threshold through the NMS

No.
 Troubleshooting suggestions
None.

3.1.1.4.3 Success Service Response

Description
Indicates the number of service request that are sent by the AG to a third-party system and
successfully responded by the third-party system.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.4.4 Failed Service Response

Description
Indicates the number of messages that are sent by the AG to a third-party system but fail to be
responded by the third-party system.

Unit
unit

Measurement Point
access gateway

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.4.5 Service Failed Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Failed Service Response / Service Request *100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Service Failed Percent >=5
− Alarm Clearing Formula*: Service Failed Percent <5
− Severity*: Major
 Troubleshooting suggestions
None.

3.1.1.5 AG Outbound Response Time Statistics

3.1.1.5.1 Measurement Indexes of AG Outbound Response Time Statistics
Table 3-5 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

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Table 1.1 Measurement indexes of AG outbound response time statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.1.1.5.2 Access responselevel1 Yes No

Response Request
Number in (0,1s]
3.1.1.5.3 Access responselevel2 Yes No
Response Request
Number in (1s,2s]
3.1.1.5.4 Access responselevel3 Yes No
Response Request
Number in (2s,5s]
3.1.1.5.5 Access responselevel4 Yes No
Response Request
Number in (5s,10s]
3.1.1.5.6 Access responselevel5 Yes No
Response Request
Number in
(10s,Max)
3.1.1.5.7 Access totalDealingTime Yes No
Response Total
Dealing Time
3.1.1.5.8 Average avgReponseTime No No
Response Time

3.1.1.5.2 Access Response Request Number in (0,1s]

Description
Indicates the number of requests whose response time is in the (0,1s] range.

Unit
unit

Measurement Point
access gateway

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.5.3 Access Response Request Number in (1s,2s]

Description
Indicates the number of requests whose response time is in the (1s, 2s] range.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.5.4 Access Response Request Number in (2s,5s]

Description
Indicates the number of requests whose response time is in the (2s, 5s] range.

Unit
unit

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Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.5.5 Access Response Request Number in (5s,10s]

Description
Indicates the number of requests whose response time is in the (5s, 10s] range.

Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.5.6 Access Response Request Number in (10s,Max)

Description
Indicates the number of requests whose response time is in the (10s, Max) range.

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Unit
unit

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.1.5.7 Access Response Total Dealing Time

Description
All requests' response time.

Unit
millisecond

Measurement Point
access gateway

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.1.1.5.8 Average Response Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Access Response Total Dealing Time /( Access Response Request Number in (0,1s] + Access
Response Request Number in (1s,2s] + Access Response Request Number in (2s,5s] + Access
Response Request Number in (5s,10s] + Access Response Request Number in (10s,Max) )

3.1.2 Performance Indexes of the UMC System

3.1.2.1 Measurement Units in the UMC System
Table 3-6 describes the measurement units in the UMC system.

Table 1.1 Measurement units in the UMC system

Measurem Measurem Statistical Measurem Measurem Sampling
ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

3.1.2.2 cpsUMCSer UMC  service 60,120,240,3 60

UMC viceStatistic Service category 00,900,1800,
Service s Statistics 3600,86400
Statistics Default

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Measurem Measurem Statistical Measurem Measurem Sampling

ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

value: 300
3.1.2.3 cpsUMCSes UMC  service 60,120,240,3 60
UMC sionTimeSta session time category 00900,1800,
Session tistics statistics 3600,86400
Time Default
Statistics value: 300

3.1.2.2 UMC Service Statistics

3.1.2.2.1 Measurement Indexes of UMC Service Statistics
Table 3-7 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of UMC Service Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.1.2.2.2 Received receivedReqNum Yes No

Request
3.1.2.2.3 Timeout timeoutNum Yes No
Request
3.1.2.2.4 Success successNum Yes No
Number
3.1.2.2.5 Failed failedNum Yes No
Request
3.1.2.2.6 Reject rejectNum Yes No
Request
3.1.2.2.7 Success successPercent No No
Percent
3.1.2.2.8 E2E e2eSuccessPercent No No
Success Percent
3.1.2.2.9 Parallel parallelReqNum No No
Request Number
3.1.2.2.10 serviceTPS No No
Transactions Per
Second

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3.1.2.2.2 Received Request

Description
Indicates the number of service requests received by the UMC.

Unit
unit

Measurement Point
umc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.2.2.3 Timeout Request

Description
Indicates the number of requests that time out.

Unit
unit

Measurement Point
umc

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.2.2.4 Success Number

Description
Indicates the number of requests that are successfully processed.

Unit
unit

Measurement Point
umc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.2.2.5 Failed Request

Description
Indicates the number of requests that fail to be processed.

Unit
unit

Measurement Point
umc

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.2.2.6 Reject Request

Description
Indicates the number of requests rejected by the UMC due to overflow.

Unit
unit

Measurement Point
umc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.2.2.7 Success Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

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Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Success Number /(Success Number + Failed Request + Timeout Request))*100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.2.2.8 E2E Success Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Success Number / Received Request)*100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.1.2.2.9 Parallel Request Number

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
unit

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Received Request - Timeout Request - Success Number - Failed Request - Reject Request

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.2.2.10 Transactions Per Second

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
unit

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Success number /GRANULARITY

GRANULARITY indicates the cycle by which the BCM collects performance statistics from the UMC.

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.2.3 UMC Session Time Statistics

3.1.2.3.1 Measurement Indexes of UMC Session Time Statistics
Table 3-8 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of UMC Session Time Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.1.2.3.2 Average averageSessionDura Yes No

Session Duration tionTime
3.1.2.3.3 Average averageSessionInter Yes No
Session Interaction actionCount
Count

3.1.2.3.2 Average Session Duration

Description
Average session duration.

Unit
second

Measurement Point
umc

Formula
AVG

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.2.3.3 Average Session Interaction Count

Description
Average session interaction count.

Unit
unit

Measurement Point
umc

Formula
AVG

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3 Performance Indexes of the Notification System

3.1.3.1 Measurement Units in the Notification System
Table 3-9 describes the measurement units in the Notification system.

Table 1.1 Measurement units in the Notification system

Measurem Measurem Statistical Measurem Measurem Sampling
ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

3.1.3.2 cpsNCSend Notification None. 60,120,240,3 60

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Measurem Measurem Statistical Measurem Measurem Sampling

ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

Notification SmsStatistic Send SMS 00,900,1800,

Send SMS s Statistics 3600,86400
Statistics Default
value: 300
3.1.3.3 cpsNCSend Notification None. 60,120,240,3 60
Notification EmailStatisti Send Email 00,900,1800,
Send Email cs Statistics 3600,86400
Statistics Default
value: 300
3.1.3.4 cpsNCDeal Notification None. 60,120,240,3 60
Notification MsgStatistic Process 00,900,1800,
Process s Message 3600,86400
Message Statistics Default
Statistics value: 300
3.1.3.5 Total cpsTotalPro Total  access 60,120,240,3 60
Dealing cessStat Dealing channel 00,900,1800,
Time Time  service 3600,86400
Statistics Statistics type Default
 source of value: 300
request

3.1.3.2 Notification Send SMS Statistics

3.1.3.2.1 Measurement Indexes of Notification Send SMS Statistics
Table 3-10 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of Notification Send SMS Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.1.3.2.2 Send SMS sendSmsNum Yes No

Number
3.1.3.2.3 Send SMS sendSmsSuccessNu Yes No
Number m
Successfully
3.1.3.2.4 SMS Total totalResponseTime Yes No
Response Time

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Measurement Measurement KPI NMS Collects

Index Name Index ID Performance Data
by Default

3.1.3.2.5 Send SMS sendSuccessPercent Yes Yes

Percent Successfully
3.1.3.2.6 Send SMS sendSpeed Yes Yes
Speed
3.1.3.2.7 SMS avgResponseTime Yes Yes
Average Response
Time
3.1.3.2.8 Send SMS sendFailNum Yes Yes
Number Failure
3.1.3.2.9 Send SMS sendFailPercent Yes Yes
Percent Failure

3.1.3.2.2 Send SMS Number

Description
Indicates the number of short messages sent by the Notification Center (NC).

Unit
unit

Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.1.3.2.3 Send SMS Number Successfully

Description
Indicates the number of short messages successfully sent by the NC.

Unit
unit

Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.2.4 SMS Total Response Time

Description
Indicates the cumulative response time used by the NC to send short messages.

Unit
millisecond

Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.

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 Troubleshooting suggestions
None.

3.1.3.2.5 Send SMS Percent Successfully

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Send SMS Number Successfully / Send SMS Number *100

Related Notes
 Valid value range of this measurement specification
None.
 Set the alarm threshold through the NMS
None.
 Troubleshooting suggestions
None.

3.1.3.2.6 Send SMS Speed

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
unit/s

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Send SMS Number /GRANULARITY

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GRANULARITY indicates the cycle by which the BCM collects performance statistics from the NC.

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.2.7 SMS Average Response Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
s/unit

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
SMS Total Response Time / Send SMS Number Successfully

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.2.8 Send SMS Number Failure

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
unit

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Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Send SMS Number - Send SMS Number Successfully

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.2.9 Send SMS Percent Failure

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Send SMS Number Failure/ Send SMS Number *100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Send SMS Percent Failure >5
− Alarm Clearing Formula*: Send SMS Percent Failure <=5
− Severity*: Major
 Troubleshooting suggestions
None.

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3.1.3.3 Notification Send Email Statistics

3.1.3.3.1 Measurement Indexes of Notification Send Email Statistics
Table 3-11 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of notification send Email statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.1.3.3.2 Send Email sendEmailNum Yes No

Number
3.1.3.3.3 Send Email sendEmailSuccessN Yes No
Number um
Successfully
3.1.3.3.4 Email totalResponseTime Yes No
Total Response
Time
3.1.3.3.5 Send Email sendSuccessPercent Yes Yes
Percent Successfully
3.1.3.3.6 Send Email sendSpeed Yes Yes
Speed
3.1.3.3.7 Email avgResponseTime Yes Yes
Average Response
Time
3.1.3.3.8 Send Email sendEmailFailNum Yes Yes
Number Failure
3.1.3.3.9 Send Email sendFailPercent Yes Yes
Percent Failure

3.1.3.3.2 Send Email Number

Description
Indicates the number of emails sent by the NC.

Unit
unit

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Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.3.3 Send Email Number Successfully

Description
Indicates the number of emails successfully sent by the NC.

Unit
unit

Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.3.4 Email Total Response Time

Description
Indicates the cumulative response time used by the NC to send emails.

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Unit
millisecond

Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.3.5 Send Email Percent Successfully

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Send Email Number Successfully / Send Email Number *100

Related Notes
 Valid value range of this measurement specification
None.
 Set the alarm threshold through the NMS
None.
 Troubleshooting suggestions
None.

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3.1.3.3.6 Send Email Speed

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
unit/s

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Send Email Number /GRANULARITY

GRANULARITY indicates the cycle by which the BCM collects performance statistics from the NC.

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.3.7 Email Average Response Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
s/unit

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Email Total Response Time / Send Email Number Successfully

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.3.8 Send Email Number Failure

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
unit

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Send Email Number - Send Email Number Successfully

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.3.9 Send Email Percent Failure

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

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Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Send Email Number Failure/ Send Email number *100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Send Email Percent Failure >5
− Alarm Clearing Formula*: Send Email Percent Failure <=5
− Severity*: Major
 Troubleshooting suggestions
None.

3.1.3.4 Notification Process Message Statistics

3.1.3.4.1 Received Message Number

Description
Indicates the number of request messages received by the NC.

Unit
unit

Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.1.3.4.2 Refused Message Number

Description
Indicates the cumulative number of request messages rejected by the NC.

Unit
unit

Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.4.3 Total Cost Time

Description
Indicates the cumulative time used by the NC to process request messages.

Unit
millisecond

Measurement Point
nc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.

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 Troubleshooting suggestions
None.

3.1.3.4.4 Message Processed Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Received Message Number /(Received Message Number + Refused Message Number)*100

Related Notes
 Valid value range of this measurement specification
None.
 Set the alarm threshold through the NMS
None.
 Troubleshooting suggestions
None.

3.1.3.4.5 Message Average Cost Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
second

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total Cost Time / Received Message Number

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.4.6 Message Processed Refuse Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Refused Message Number /( Received Message Number + Refused Message Number )*100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Message Processed Refuse Percent >0.1
− Alarm Clearing Formula*: Message Processed Refuse Percent <=0.1
− Severity*: Major
 Troubleshooting suggestions
None.

3.1.3.5 Total Dealing Time Statistics

3.1.3.5.1 Measurement Indexes of Total Dealing Time Statistics
Table 3-12 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

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Table 1.1 Measurement indexes of Total dealing time Statistics

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.1.3.5.2 Service hwRequestNum Yes Yes

Request
3.1.3.5.3 Total totalDealingTime Yes Yes
Dealing Time
3.1.3.5.4 Average avgReponseTime Yes No
Response Time

3.1.3.5.2 Service Request

Description
Indicates the total number of transactions processed by the Notification Center (NC).

Unit
unit

Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.5.3 Total Dealing Time

Description
Indicates the total time that the NC takes to process transactions.

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Unit
millisecond

Measurement Point
NC

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.1.3.5.4 Average Response Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total Dealing Time / Service Request

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.2 Performance Indexes of The BCS

The micro-service-based Backend Core Services (BCS) performance indicator reference
consists of the original IC, TC, and LP.

3.2.1 Performance Indexes of the IC System

3.2.1.1 Measurement Units in the IC System
Table 3-13 describes the measurement units in the IC system.

Table 1.1 Measurement units in the IC system

Measurem Measurem Statistical Measurem Measurem Sampling
ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

3.2.1.2 BO cpsBOServi BO Service service type 60,300,1800, 300

Service ceRequestSt Request 3600
Request at Statistics Default
Statistics value: 300
3.2.1.3 BO cpsBORequ BO Request service type 60,300,1800, 300
Request estProcessTi process time 3600
Process meStat statistics Default
Time value: 300
Statistics
3.2.1.4 BO cpsBOManu BO Manual service type 60,300,1800, 300
Manual Task alTaskProce Task Process 3600
Process ssTimeStatis Time Default
Time tics Statistics value: 300
Statistics

3.2.1.2 BO Service Request Statistics

3.2.1.2.1 Measurement Indexes of BO Service Request Statistics
Table 3-14 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of BO service request statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.2.1.2.2 Received hwReceivingReqNu Yes No

Request m
3.2.1.2.3 Success hwSuccessResponse Yes No

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Measurement Measurement KPI NMS Collects

Index Name Index ID Performance Data
by Default

Response Num
3.2.1.2.4 Failed hwFailedResponsep Yes Yes
Response Percent ercent

3.2.1.2.2 Received Request

Description
Indicates the number of service requests received by the Business Operation (BO).

Unit
unit

Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.2.3 Success Response

Description
Indicates the number of service requests successfully responded by the BO.

Unit
unit

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Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.2.4 Failed Response Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Received Request - Success Response )/ Received Request *100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Failed Response Percent >=5
− Alarm Clearing Formula*: Failed Response Percent <5
− Severity*: Major
 Troubleshooting suggestions
None.

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3.2.1.3 BO Request Process Time Statistics

3.2.1.3.1 Measurement Indexes of BO Request Process Time Statistics
Table 3-15 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of BO request process time statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.2.1.3.2 BO responselevel1 Yes No

Request Number in
(0, 1s]
3.2.1.3.3 BO responselevel2 Yes No
Request Number in
(1s, 2s]
3.2.1.3.4 BO responselevel3 Yes No
Request Number in
(2s, 5s]
3.2.1.3.5 BO responselevel4 Yes No
Request Number in
(5s, 10s]
3.2.1.3.6 BO responselevel5 Yes No
Request Number in
(10s, Max)
3.2.1.3.7 BO totalDealingTime Yes No
Request Total
Dealing Time
3.2.1.3.8 BO avgReponseTime No No
Request Average
Response Time

3.2.1.3.2 BO Request Number in (0, 1s]

Description
Indicates the number of requests whose response time is in the (0, 1s] range.

Unit
unit

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Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.3.3 BO Request Number in (1s, 2s]

Description
Indicates the number of requests whose response time is in the (1s, 2s] range.

Unit
unit

Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.3.4 BO Request Number in (2s, 5s]

Description
Indicates the number of requests whose response time is in the (2s, 5s] range.

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Unit
unit

Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.3.5 BO Request Number in (5s, 10s]

Description
Indicates the number of requests whose response time is in the (5s, 10s] range.

Unit
unit

Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.2.1.3.6 BO Request Number in (10s, Max)

Description
Indicates the number of requests whose response time is in the (10s, Max) range.

Unit
unit

Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.3.7 BO Request Total Dealing Time

Description
All requests' response time.

Unit
millisecond

Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.

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 Troubleshooting suggestions
None.

3.2.1.3.8 BO Request Average Response Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
BO Request Total Dealing Time /(BO Request Number in (0, 1s] + BO Request Number in
(1s, 2s] + BO Request Number in (2s, 5s] + BO Request Number in (5s, 10s] + BO Request
Number in (10s, Max))

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.4 BO Manual Task Process Time Statistics

3.2.1.4.1 Measurement Indexes of BO Manual Task Process Time Statistics
Table 3-16 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of BO Manual Task Process Time Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.2.1.4.2 BO responselevel1 Yes No

Manual Task
Request Number in
(0, 1s]
3.2.1.4.3 BO responselevel2 Yes No

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Measurement Measurement KPI NMS Collects

Index Name Index ID Performance Data
by Default

Manual Task
Request Number in
(1s, 2s]
3.2.1.4.4 BO responselevel3 Yes No
Manual Task request
number in (2s, 5s]
3.2.1.4.5 BO responselevel4 Yes No
Manual Task request
number in (5s, 10s]
3.2.1.4.6 BO responselevel5 Yes No
Manual Task request
number in (10s,
Max)
3.2.1.4.7 BO totalDealingTime Yes No
Manual Task total
Dealing Time
3.2.1.4.8 BO avgReponseTime Yes Yes
Manual Task
Average Response
Time

3.2.1.4.2 BO Manual Task Request Number in (0, 1s]

Description
Indicates the number of manual task requests whose response time is in the (0, 1s] range.

Unit
unit

Measurement Point
ic

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.4.3 BO Manual Task Request Number in (1s, 2s]

Description
Indicates the number of manual task requests whose response time is in the (1s, 2s] range.

Unit
unit

Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the network management system (NMS)
No.
 Troubleshooting suggestions
None.

3.2.1.4.4 BO Manual Task request number in (2s, 5s]

Description
Indicates the number of manual task requests whose response time is in the (2s, 5s] range.

Unit
unit

Measurement Point
ic

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.4.5 BO Manual Task request number in (5s, 10s]

Description
Indicates the number of manual task requests whose response time is in the (5s, 10s] range.

Unit
unit

Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.4.6 BO Manual Task request number in (10s, Max)

Description
Indicates the number of manual task requests whose response time is in the (10s, Max) range.

Unit
unit

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Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.4.7 BO Manual Task total Dealing Time

Description
All requests' response time.

Unit
millisecond

Measurement Point
ic

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.1.4.8 BO Manual Task Average Response Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

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Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Business Operation (BO) Manual Task Total Dealing Time /(BO Manual Task Request
Number in (0, 1s] + BO Manual Task Request Number in (1s, 2s] + BO Manual Task Request
Number in (2s, 5s] + BO Manual Task Request Number in (5s, 10s] + BO Manual Task
Request Number in (10s, Max))

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2 Performance Indexes of the TC System

3.2.2.1 Measurement Units in the TC System
Table 3-17 describes the measurement units in the Transaction Center (TC) system.

Table 1.1 Measurement units in the TC system

Measurem Measurem Statistical Measurem Measurem Sampling
ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

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Measurem Measurem Statistical Measurem Measurem Sampling

ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

type
3.2.2.4 cpsTransacti Current None. 60,300,1800, 60
Current onStatusStat transaction 3600
Transaction status Default
Status statistics value: 300
Statistics
3.2.2.5 cpsTransacti Transaction  channel 60,300,1800, 60
Transaction onRequestT Request for 3600
Request ypeStat Type access to Default
Type Statistics TC value: 300
Statistics  alias of
transactio
n type or
action
type
3.2.2.6 cpsTransacti Transaction  alias of 60,300,1800, 60
Transaction onFaultOrde Fault Order transactio 3600
Fault Order rTypeStat Type n type or Default
Type Statistics action value: 300
Statistics type

3.2.2.2 Transaction Request Statistics

3.2.2.2.1 Measurement Indexes of Transaction Request Statistics
Table 3-18 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of Transaction Request Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.2.2.2.2 Received hwReceivingReqNu Yes No

Request Num m
3.2.2.2.3 Number of hwStatus0Num Yes No
Complete Status
3.2.2.2.4 Number of hwStatus1Num Yes No
Pending Authorized
Status
3.2.2.2.5 Number of hwStatus2Num Yes No

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Measurement Measurement KPI NMS Collects

Index Name Index ID Performance Data
by Default

Authorized Status
3.2.2.2.6 Number of hwStatus3Num Yes No
Cancel Status
3.2.2.2.7 Number of hwStatus4Num Yes No
Decline Status
3.2.2.2.8 Number of hwStatus50Num Yes No
Reject Status
3.2.2.2.9 Number of hwStatus51Num Yes No
Other Failure Status
3.2.2.2.10 Request hwProcessDuration Yes No
Process Duration
3.2.2.2.11 Duration hwStatus0Duration Yes No
of Complete Status
3.2.2.2.12 Duration hwStatus1Duration Yes No
of Pending
Authorized Status
3.2.2.2.13 Duration hwStatus2Duration Yes No
of Authorized Status
3.2.2.2.14 Duration hwStatus3Duration Yes No
of Cancel Status
3.2.2.2.15 Duration hwStatus4Duration Yes No
of Decline Status
3.2.2.2.16 Duration hwStatus50Duration Yes No
of Reject Status
3.2.2.2.17 Duration hwStatus51Duration Yes No
of Other Failure
Status
3.2.2.2.18 Failure hwFailureRate No No
Rate
3.2.2.2.19 Average hwAvgReponseTim No No
Response Time e
3.2.2.2.20 hwTransactionTPS No No
Transaction TPS

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3.2.2.2.2 Received Request Num

Description
Indicates the number of request messages received by the TC.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.3 Number of Complete Status

Description
Indicates the number of transactions in the complete state between the Transaction Center
(TC) and Access Gateway (AG).

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS

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No.
 Troubleshooting suggestions
None.

3.2.2.2.4 Number of Pending Authorized Status

Description
Indicates the number of transactions in the pending authorized state between the TC and AG.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.5 Number of Authorized Status

Description
Indicates the number of transactions in the authorized state between the TC and AG.

Unit
unit

Measurement Point
tc

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.6 Number of Cancel Status

Description
Indicates the number of transactions in the cancel state between the TC and AG.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.7 Number of Decline Status

Description
Indicates the number of transactions in the decline state between the TC and AG.

Unit
unit

Measurement Point
tc

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.8 Number of Reject Status

Description
Indicates the number of transactions in the reject state between the TC and AG.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.9 Number of Other Failure Status

Description
Indicates the number of transactions in the other invalid states between the TC and AG.

Unit
unit

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Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.10 Request Process Duration

Description
Indicates the cumulative time used by the TC to process request messages.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.11 Duration of Complete Status

Description
Indicates the time spent on processing transactions that end up with the complete state.

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Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.12 Duration of Pending Authorized Status

Description
Indicates the time spent on processing transactions that end up with the pending authorized
state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.2.2.2.13 Duration of Authorized Status

Description
Indicates the time spent on processing transactions that end up with the authorized state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.14 Duration of Cancel Status

Description
Indicates the time spent on processing transactions that end up with the cancel state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.

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 Troubleshooting suggestions
None.

3.2.2.2.15 Duration of Decline Status

Description
Indicates the time spent on processing transactions that end up with the decline state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.16 Duration of Reject Status

Description
Indicates the time spent on processing transactions that end up with the reject state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification

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None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.17 Duration of Other Failure Status

Description
Indicates the time spent on processing transactions that end up with other invalid states.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.2.18 Failure Rate

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

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Formula
(Number of Cancel Status + Number of Decline Status + Number of Reject Status + Number
of Other Failure Status) / Received Request Num *100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Failure Rate >=5
− Alarm Clearing Formula*: Failure Rate <5
− Severity*: Major
 Troubleshooting suggestions
None.

3.2.2.2.19 Average Response Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
s/unit

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Request Process Duration / Received Request Num

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Average Response Time >=10
− Alarm Clearing Formula*: Average Response Time <10
− Severity*: Major
 Troubleshooting suggestions
None.

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3.2.2.2.20 Transaction TPS

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
unit/s

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Number of Complete Status + Number of Cancel Status + Number of Decline Status +
Number of Reject Status + Number of Other Failure Status) / GRANULARITY

GRANULARITY indicates the cycle by which the Business Control Management (BCM) collects
performance statistics from the TC.

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.3 Request Transaction Type Statistics

3.2.2.3.1 Measurement Indexes of Request Transaction Type Statistics
Table 3-19 describes the key performance indicator (KPI) that reflect network and service
qualities. It is highly recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Request Transaction Type Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.2.2.3.2 Request hwRequestNum Yes No

Num
3.2.2.3.3 Total hwChannelTPS No No
Number of
Transactions in

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Measurement Measurement KPI NMS Collects

Index Name Index ID Performance Data
by Default

Different Channel

3.2.2.3.2 Request Num

Description
Indicates the number of transaction requests received by the TC.

Unit
unit

Measurement Point
None.

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.3.3 Total Number of Transactions in Different Channel

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
unit/s

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Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Request Num /GRANULARITY

GRANULARITY indicates the cycle by which the BCM collects performance statistics from the TC.

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.4 Current Transaction Status Statistics

3.2.2.4.1 Measurement Indexes of Current Transaction Status Statistics
Table 3-20 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Current Transaction Status Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.2.2.4.2 Number of hwStatus0Num Yes No

Complete Status
3.2.2.4.3 Number of hwStatus1Num Yes No
Pending Authorized
Status
3.2.2.4.4 Number of hwStatus2Num Yes No
Authorized Status
3.2.2.4.5 Number of hwStatus3Num Yes No
Cancel Status
3.2.2.4.6 Number of hwStatus4Num Yes No
Decline Status
3.2.2.4.7 Number of hwStatus5Num Yes No
Expired Status
3.2.2.4.8 Number of hwStatus50Num Yes No
Reject Status

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Measurement Measurement KPI NMS Collects

Index Name Index ID Performance Data
by Default

3.2.2.4.9 Number of hwStatus51Num Yes No

Other Failure Status

3.2.2.4.2 Number of Complete Status

Description
Indicates the number of transactions in the complete state.

Unit
unit

Measurement Point
tc

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.4.3 Number of Pending Authorized Status

Description
Indicates the number of transactions in the pending authorized state.

Unit
unit

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Measurement Point
tc

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.4.4 Number of Authorized Status

Description
Indicates the number of transactions in the authorized state.

Unit
unit

Measurement Point
tc

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.4.5 Number of Cancel Status

Description
Indicates the time spent on processing transactions that end up with the cancel state.

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Unit
unit

Measurement Point
tc

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.4.6 Number of Decline Status

Description
Indicates the number of transactions in the decline state.

Unit
unit

Measurement Point
tc

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.2.2.4.7 Number of Expired Status

Description
Indicates the number of transactions in the expired state.

Unit
unit

Measurement Point
tc

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.4.8 Number of Reject Status

Description
Indicates the number of transactions in the reject state.

Unit
unit

Measurement Point
tc

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.

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 Troubleshooting suggestions
None.

3.2.2.4.9 Number of Other Failure Status

Description
Indicates the number of transactions in the other invalid states.

Unit
unit

Measurement Point
tc

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5 Transaction Request Type Statistics

3.2.2.5.1 Measurement Indexes of Transaction Request Type Statistics
Table 3-21 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Transaction Request Type Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.2.2.5.2 Received hwReceivingReqNu Yes Yes

Request Num m
3.2.2.5.3 Number of hwStatus0Num Yes Yes
Complete Status
3.2.2.5.4 Number of hwStatus1Num Yes Yes
Pending Authorized
Status

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Measurement Measurement KPI NMS Collects

Index Name Index ID Performance Data
by Default

3.2.2.5.5 Number of hwStatus2Num Yes Yes

Authorized Status
3.2.2.5.6 Number of hwStatus3Num Yes Yes
Cancel Status
3.2.2.5.7 Number of hwStatus4Num Yes Yes
Decline Status
3.2.2.5.8 Number of hwStatus50Num Yes Yes
Reject Status
3.2.2.5.9 Number of hwStatus51Num Yes Yes
Other Failure Status
3.2.2.5.10 Request hwProcessDuration Yes Yes
Process Duration
3.2.2.5.11 Duration hwStatus0Duration Yes Yes
of Complete Status
3.2.2.5.12 Duration hwStatus1Duration Yes Yes
of Pending
Authorized Status
3.2.2.5.13 Duration hwStatus2Duration Yes Yes
of Authorized Status
3.2.2.5.14 Duration hwStatus3Duration Yes Yes
of Cancel Status
3.2.2.5.15 Duration hwStatus4Duration Yes Yes
of Decline Status
3.2.2.5.16 Duration hwStatus50Duration Yes Yes
of Reject Status
3.2.2.5.17 Duration hwStatus51Duration Yes Yes
of Other Failure
Status
3.2.2.5.18 Failure hwFailureRate Yes No
Rate
3.2.2.5.19 Average hwAvgReponseTim Yes No
Response Time e
3.2.2.5.20 hwTransactionTPS Yes No
Transaction TPS

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3.2.2.5.2 Received Request Num

Description
Indicates the number of request messages received by the TC.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.3 Number of Complete Status

Description
Indicates the number of transactions in the complete state.

Unit
unit

Measurement Point
tc

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.4 Number of Pending Authorized Status

Description
Indicates the number of transactions in the pending authorized state.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.5 Number of Authorized Status

Description
Indicates the number of transactions in the authorized state.

Unit
unit

Measurement Point
tc

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.6 Number of Cancel Status

Description
Indicates the number of transactions in the cancel state.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.7 Number of Decline Status

Description
Indicates the number of transactions in the decline state.

Unit
unit

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Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.8 Number of Reject Status

Description
Indicates the number of transactions in the reject state.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.9 Number of Other Failure Status

Description
Indicates the number of transactions in the failure state.

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Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.10 Request Process Duration

Description
Indicates the cumulative time used by the TC to process request messages.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.2.2.5.11 Duration of Complete Status

Description
Indicates the time spent on processing transactions that end up with the complete state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.12 Duration of Pending Authorized Status

Description
Indicates the time spent on processing transactions that end up with the pending authorized
state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS

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No.
 Troubleshooting suggestions
None.

3.2.2.5.13 Duration of Authorized Status

Description
Indicates the time spent on processing transactions that end up with the authorized state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.14 Duration of Cancel Status

Description
Indicates the time spent on processing transactions that end up with the cancel state.

Unit
second

Measurement Point
tc

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.15 Duration of Decline Status

Description
Indicates the time spent on processing transactions that end up with the decline state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.16 Duration of Reject Status

Description
Indicates the time spent on processing transactions that end up with the reject state.

Unit
second

Measurement Point
tc

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.17 Duration of Other Failure Status

Description
Indicates the time spent on processing transactions that end up with the failure state.

Unit
second

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.5.18 Failure Rate

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

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Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Number of Cancel Status + Number of Decline Status + Number of Reject Status + Number
of Other Failure Status) / Received Request Num *100

3.2.2.5.19 Average Response Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
s/unit

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Request Process Duration / Received Request Num

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None.

3.2.2.5.20 Transaction TPS

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
unit/s

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
(Number of Complete Status + Number of Cancel Status + Number of Decline Status +
Number of Reject Status + Number of Other Failure Status ) / GRANULARITY

GRANULARITY indicates the cycle by which the BCM collects performance statistics from the TC.

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.6 Transaction Fault Order Type Statistics

3.2.2.6.1 Measurement Indexes of Transaction Fault Order Type Statistics
Table 3-22 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Transaction Fault Order Type Statistics

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.2.2.6.2 Received hwReceivingReqNu Yes Yes

Request Num m
3.2.2.6.3 Number of hwStatus0Num Yes Yes
Transaction With

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Measurement Measurement KPI NE Collects

Index Name Index ID Performance Data
by Default

Unknown Third
Party Status and No
Processing in
System
3.2.2.6.4 Number of hwStatus1Num Yes Yes
Transaction With
Unknown Third
Party Status and
Reversed in System
3.2.2.6.5 Number of hwStatus2Num Yes Yes
Transaction With
Unknown Third
Party Status and
Reverse Failure in
System
3.2.2.6.6 Number of hwStatus3Num Yes Yes
Transaction With
Failure Third Party
Status and Reverse
Failure in System
3.2.2.6.7 Number of hwStatus4Num Yes Yes
Transaction With
Failure Third Party
Status and No
Processing in
System
3.2.2.6.8 Failure hwFailureRate Yes No
Rate

3.2.2.6.2 Received Request Num

Description
Indicates the number of request messages received by the TC.

Unit
unit

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Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.6.3 Number of Transaction With Unknown Third Party Status and No Processing
in System

Description
Number of transaction with unknown third party status and reversed in system.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.2.2.6.4 Number of Transaction With Unknown Third Party Status and Reversed in
System

Description
Number of pending authorized status.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.6.5 Number of Transaction With Unknown Third Party Status and Reverse Failure
in System

Description
Number of transaction with unknown third party status and reverse failure in system.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.

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 Whether to set the alarm threshold through the NMS

No.
 Troubleshooting suggestions
None.

3.2.2.6.6 Number of Transaction With Failure Third Party Status and Reverse Failure in
System

Description
Number of transaction with failure third party status and reverse failure in system.

Unit
unit

Measurement Point
tc

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.6.7 Number of Transaction With Failure Third Party Status and No Processing in
System

Description
Number of transaction with failure third party status and no processing in system.

Unit
unit

Measurement Point
tc

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.2.2.6.8 Failure Rate

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
( number of transaction with unknown third party status and no processing in system +
number of transaction with unknown third party status and reversed in system + number of
transaction with unknown third party status and reverse failure in system + number of
transaction with failure third party status and reverse failure in system + number of
transaction with failure third party status and no processing in system )/ received request num
*100

3.3 Performance Indexes of The SWA

The micro-service-based SP Web Application (SWA) performance indicator reference consists
of the original SP Portal.

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3.3.1 Performance Indexes of the SpPortal System

3.3.1.1 Measurement Units in the SpPortal System
Table 3-23 describes the measurement units in the SpPortal system.

Table 1.1 Measurement units in the SpPortal system

Measurem Measurem Statistical Measurem Measurem Sampling
ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

3.3.1.2 cpsSPPortal Online User - 60,300,1800, 60

Online User UserStat Statistics 3600
Statistics Default
value: 300
3.3.1.3 User cpsSPPortal User - 60,300,1800, 60
Authenticati UserAuthSta Authenticati 3600
on Statistics t on statistics Default
value: 300

3.3.1.2 Online User Statistics

3.3.1.2.1 Measurement Indexes of Online User Statistics
Table 3-24 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of Online User Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.3.1.2.2 Online hwOnlineUserNum Yes No

User

3.3.1.2.2 Online User

Description
Indicates the number of online operators.

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Unit
unit

Measurement Point
portal

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.3.1.3 User Authentication Statistics

3.3.1.3.1 Measurement Indexes of User Authentication statistics
Table 3-25 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of User Authentication statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.3.1.3.2 Received hwReceivingReqNu Yes No

User Authentication m
Request
3.3.1.3.3 Success hwSuccessAuthNum Yes No
Authentication
3.3.1.3.4 Failed hwFailedAuthNum Yes No
Authentication
3.3.1.3.5 Failed hwFailedAuthpercen Yes Yes
Authentication t
Percent

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3.3.1.3.2 Received User Authentication Request

Description
Indicates the number of operator authentication requests received by the Mobile Money
system.

Unit
unit

Measurement Point
portal

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.3.1.3.3 Success Authentication

Description
Indicates the number of SP operator login requests that are successfully authenticated in the
Mobile Money system.

Unit
unit

Measurement Point
portal

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.

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 Whether to set the alarm threshold through the NMS

No.
 Troubleshooting suggestions
None.

3.3.1.3.4 Failed Authentication

Description
Indicates the number of SP operator login requests that fail to be authenticated in the Mobile
Money system.

Unit
unit

Measurement Point
portal

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.3.1.3.5 Failed Authentication Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

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Formula
Failed Authentication / Received User Authentication Request *100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Failed Authentication Percent >=10
− Alarm Clearing Formula*: Failed Authentication Percent <10
− Severity*: Major
 Troubleshooting suggestions
None.

3.4 Performance Indexes of The OWA

The micro-service-based Organization Web Application (OWA) performance indicator
reference consists of the original Org Portal.

3.4.1 Performance Indexes of the OrgPortal System

3.4.1.1 Measurement Units in the OrgPortal System
Table 3-26 describes the measurement units in the OrgPortal system.

Table 1.1 Measurement units in the OrgPortal system

Measurem Measurem Statistical Measurem Measurem Sampling
ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

3.4.1.2 cpsOrgPorta Online User - 60,300,1800, 60

Online User lUserStat Statistics 3600
Statistics Default
value: 300
3.4.1.3 User cpsOrgPorta User - 60,300,1800, 60
Authenticati lUserAuthSt Authenticati 3600
on Statistics at on statistics Default
value: 300

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3.4.1.2 Online User Statistics

3.4.1.2.1 Measurement Indexes of Online User Statistics
Table 3-27 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of Online User Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.4.1.2.2 Online hwOnlineUserNum Yes No

User

3.4.1.2.2 Online User

Description
Indicates the number of online operators.

Unit
unit

Measurement Point
portal

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.4.1.3 User Authentication Statistics

3.4.1.3.1 Measurement Indexes of User Authentication statistics
Table 3-28 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of User Authentication statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.4.1.3.2 Received hwReceivingReqNu Yes No

User Authentication m
Request
3.4.1.3.3 Success hwSuccessAuthNum Yes No
Authentication
3.4.1.3.4 Failed hwFailedAuthNum Yes No
Authentication
3.4.1.3.5 Failed hwFailedAuthpercen Yes Yes
Authentication t
Percent

3.4.1.3.2 Received User Authentication Request

Description
Indicates the number of Organization operator authentication requests received by the Mobile
Money system.

Unit
unit

Measurement Point
portal

Formula
SUM

Related Notes
 Valid value range of this measurement specification

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None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.4.1.3.3 Success Authentication

Description
Indicates the number of Organization operator login requests that are successfully
authenticated in the Mobile Money system.

Unit
unit

Measurement Point
portal

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.4.1.3.4 Failed Authentication

Description
Indicates the number of Organization operator login requests that fail to be authenticated in
the Mobile Money system.

Unit
unit

Measurement Point
portal

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.4.1.3.5 Failed Authentication Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Failed Authentication / Received User Authentication Request *100

3.5 Performance Indexes of The RCS

The micro-service-based Remote Cache Service (RCS) performance indicator reference
consists of the original Redis.

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3.5.1 Performance Indexes of the Redis System

3.5.1.1 Measurement Units in the Redis System
Table 3-29 describes the measurement units in the Redis system.

Table 1.1 Measurement units in the Redis system

Measurement Measurem Statistical Measurem Measurem Sampling
Unit Name ent Unit Task ent Object ent Period
ID Granularit (Second)
y Period
(Second)

3.5.1.2 Client cpsRedisCli Client None 60,300,1800 60

Statistics entStat Statistics ,3600
Default
value: 300
3.5.1.3 Request cpsRedisRe Request None 60,300,1800 60
Statistics questStat Statistics ,3600
Default
value: 300

3.5.1.2 Client Statistics

3.5.1.2.1 Measurement Indexes of Client Statistics
Table 3-30 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of Client Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.5.1.2.2 Connected hwConnectedClients No Yes

Clients
3.5.1.2.3 Blocked hwBlockedClients No Yes
Clients

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3.5.1.2.2 Connected Clients

Description
Indicates the number of clients connected to Redis.

Unit
unit

Measurement Point
Redis

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.5.1.2.3 Blocked Clients

Description
Indicates the number of blocked clients.

Unit
unit

Measurement Point
Redis

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.

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 Troubleshooting suggestions
None.

3.5.1.3 Request Statistics

3.5.1.3.1 Measurement Indexes of Request Statistics
Table 3-31 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Request Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.5.1.3.2 Success hwKeySpaceHits Yes No

Request
3.5.1.3.3 Failed hwKeySpaceMisses Yes No
Request
3.5.1.3.4 Key Space hwKeySpaceMissin Yes Yes
Missing Percent gpercent

3.5.1.3.2 Success Request

Description
Indicates the number of requests successfully sent by the Redis monitoring script to the BCM.

Unit
times

Measurement Point
Redis

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS

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No.
 Troubleshooting suggestions
None.

3.5.1.3.3 Failed Request

Description
Indicates the number of requests failed sent by the Redis monitoring script to the BCM.

Unit
times

Measurement Point
Redis

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.5.1.3.4 Key Space Missing Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Failed Request /( Success Request + Failed Request )*100

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: Key Space Missing Percent >=5
− Alarm Clearing Formula*: Key Space Missing Percent <5
− Severity*: Major
 Troubleshooting suggestions
None.

3.6 Performance Indexes of the MQ System

3.6.1 Measurement Units in the MQ System
Table 3-32 describes the measurement units in the MQ system.

Table 1.1 Measurement units in the MQ system

Measurem Measurem Statistical Measurem Measurem Sampling
ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

3.6.2 cpsjetMQA Message  Message 60,300,1800, 300

Message MQPQueues Queue queue 3600
Queue tat Statistics name Default
Statistics value: 300

3.6.2 Message Queue Statistics

3.6.2.1 Measurement Indexes of Message Queue Statistics
Table 3-33 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of Message Queue Statistics

Measurement Measurement KPI NMS Collects
Index Name Index ID Performance Data
by Default

3.6.2.2 Ready hwReadyNum Yes No

Number in This
Queue
3.6.2.3 Unacked hwUnackedNum Yes No

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Measurement Measurement KPI NMS Collects

Index Name Index ID Performance Data
by Default

Number in This
Queue
3.6.2.4 Total hwTotalNum Yes No
Number in This
Queue
3.6.2.5 Incoming hwIncomingRate Yes No
Number per Second
3.6.2.6 Deliver hwDeliverRate Yes No
Number per Second
3.6.2.7 ACK hwAckedRate Yes No
Number per Second
3.6.2.8 MQ Message hwMQCongestionD Yes No
Congestion Degree egree

3.6.2.2 Ready Number in This Queue

Description
Indicates the number of messages in the queue ready to be processed.

Unit
unit

Measurement Point
queue

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.

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 Troubleshooting suggestions
None.

3.6.2.3 Unacked Number in This Queue

Description
Indicates the number of messages in the queue that have been sent to a client but no
consumption success response is received.

Unit
unit

Measurement Point
queue

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.6.2.4 Total Number in This Queue

Description
Indicates the total number of messages in the queue.

Unit
unit

Measurement Point
queue

Formula
ABS

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.6.2.5 Incoming Number per Second

Description
Indicates the number of messages received by the queue each second.

Unit
unit

Measurement Point
queue

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.6.2.6 Deliver Number per Second

Description
Indicates the number of messages sent by the queue each second.

Unit
unit

Measurement Point
queue

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Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.6.2.7 ACK Number per Second

Description
Indicates the number of Acknowledge (ACK) messages received by the queue each second.

Unit
unit

Measurement Point
queue

Formula
ABS

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.6.2.8 MQ Message Congestion Degree

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
second

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Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total number in this queue / Deliver number per second

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
− Alarm Formula*: MQ Message Congestion Degree >=15
− Alarm Clearing Formula*: MQ Message Congestion Degree <15
− Severity*: Major
 Troubleshooting suggestions
None.

3.7 Performance Indexes of The PGW

The micro-service-based PGW performance indicator reference consists of the original PGF
and PGM.

3.7.1 Performance Indexes of the PGF System

3.7.1.1 Measurement Units in the PGF System
Table 3-34 describes the measurement units in the PGF system.

Table 1.1 Measurement units in the PGF system

Measure Measure Statistica Measure Measure Samplin NE
ment ment l Task ment ment g Period Collects
Unit Unit ID Object Granular (Second) Performa
Name ity nce Data
Period by
(Second) Default

3.7.1.2 cpsPGWI Merchant  Merchan 60,300,18 60 No

Merchant nRequestE Payment t 00,3600
Payment 2EStat Request System Default
Request Process value: 300
Process Statistics
Statistics
3.7.1.3 cpsPGWI Merchant  Merchan 60,300,18 60 No
Merchant nRequestP Payment t 00,3600
Payment reprocessS Request System Default
Request Pre-

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Measure Measure Statistica Measure Measure Samplin NE

ment ment l Task ment ment g Period Collects
Unit Unit ID Object Granular (Second) Performa
Name ity nce Data
Period by
(Second) Default

Pre- tat Process value: 300

Process Statistics
Statistics
3.7.1.4 cpsPGWP Non-  Merchan 60,300,18 60 No
Non- ay1Proces redirect t 00,3600
redirect sStat Request System Default
Request Transactio  Pay value: 300
Transactio n Metho
n Submissio d
Submissio n Statistic
n Statistic
3.7.1.5 cpsPGWP Non-  Merchan 60,300,18 60 No
Non- ay1TCPro redirect t 00,3600
redirect cessStat Request System Default
Request TC  Pay value: 300
TC Process Metho
Process Statistic d
Statistic

3.7.1.2 Merchant Payment Request Process Statistics

3.7.1.2.1 Measurement Indexes of Merchant Payment Request Process Statistics
Table 3-35 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of Merchant Payment Request Process Statistics

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.7.1.2.2 Total hwInPRequestTotal Yes Yes

Payment Request Number
Number
3.7.1.2.3 Valid hwInPRequestValid Yes Yes
Payment Request Number
Number
3.7.1.2.4 Normal hwInPRequestEndN Yes Yes
Ended Session ormalNumber
Number
3.7.1.2.5 Total hwInPRequestTotal Yes Yes

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Measurement Measurement KPI NE Collects

Index Name Index ID Performance Data
by Default

Session Duration SessionDuration

3.7.1.2.6 Valid hwInPRequestValid Yes No
Request Rate Percent
3.7.1.2.7 Average hwInPRequestAvgS Yes No
Session Duration essionDuration

3.7.1.2.2 Total Payment Request Number

Description
Indicates the total number of payment requests that the Payment Gateway Frontend (PGF)
system receives from the merchant system.

Unit
unit

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.2.3 Valid Payment Request Number

Description
Indicates the number of valid payment requests that the PGF system receives from the
merchant system.

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Unit
unit

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.2.4 Normal Ended Session Number

Description
Indicates the number of payment requests whose associated payment sessions are ended
properly among all payment requests that the PGF system receives from the merchant system.

Unit
unit

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.7.1.2.5 Total Session Duration

Description
Indicates the total duration of the associated payment sessions created for payment requests
that the PGF system receives from the merchant system.

Unit
millisecond

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.2.6 Valid Request Rate

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Valid Payment Request Number / Total Payment Request Number *100

Related Notes
 Valid value range of this measurement specification
None.

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 Whether to set the alarm threshold through the NMS

No.
 Troubleshooting suggestions
None.

3.7.1.2.7 Average Session Duration

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total Session Duration / Valid Payment Request Number

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.3 Merchant Payment Request Pre-Process Statistics

3.7.1.3.1 Measurement Indexes of Merchant Payment Request Pre-Process Statistics
Table 3-36 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Merchant Payment Request Pre-Process Statistics

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.7.1.3.2 Total hwInPRequestTotal Yes Yes

Payment Request Number
Number
3.7.1.3.3 Valid hwInPRequestValid Yes Yes

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Measurement Measurement KPI NE Collects

Index Name Index ID Performance Data
by Default

Payment Request Number

Number
3.7.1.3.4 Total Pre- hwInPRequestTotal Yes Yes
process Used Time ProcessDuration
3.7.1.3.5 Average hwInPRequestAvgP Yes No
Pre-process Used rocessDuration
Time

3.7.1.3.2 Total Payment Request Number

Description
Indicates the number of merchant system payment requests preprocessed by the PGF system.

Unit
unit

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.7.1.3.3 Valid Payment Request Number

Description
Indicates the number of valid payment requests that are obtained when the PGF system
preprocesses payment requests sent from the merchant system.

Unit
unit

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.3.4 Total Pre-process Used Time

Description
Indicates the total time that the PGF system takes to preprocess payment requests sent by the
merchant system.

Unit
millisecond

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.

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 Whether to set the alarm threshold through the NMS

No.
 Troubleshooting suggestions
None.

3.7.1.3.5 Average Pre-process Used Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total Pre-process Used Time / Total Payment Request Number

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.4 Non-redirect Request Transaction Submission Statistic

Non-redirect requests refer to Mobile Money account payment requests, bound account
payment requests, OTC payment requests, and card payment requests that the PGF system
does not send to downstream platforms or systems for redirection.

3.7.1.4.1 Measurement Indexes of Non-redirect Request Transaction Submission

Statistic
Table 3-37 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

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Table 1.1 Measurement indexes of Non-redirect Request Transaction Submission Statistic

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.7.1.4.2 Total hwPay1RequestTota Yes Yes

Transaction Number lNumber
3.7.1.4.3 Success hwPay1RequestSucc Yes Yes
Transaction Number essNumber
3.7.1.4.4 Total hwPay1RequestTota Yes Yes
Process Used Time lProcessDuration
3.7.1.4.5 Average hwPay1RequestAvg Yes No
Process Used Time ProcessDuration

3.7.1.4.2 Total Transaction Number

Description
Indicates the number of non-redirect payment requests that the PGF system submits to the TC.

Unit
unit

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.7.1.4.3 Success Transaction Number

Description
Indicates the number of valid non-redirect payment requests that the PGF system submits to
the TC for processing.

Unit
unit

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.4.4 Total Process Used Time

Description
Indicates the total time that the PGF system takes to submit non-redirect payment requests to
the TC.

Unit
millisecond

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.

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 Whether to set the alarm threshold through the NMS

No.
 Troubleshooting suggestions
None.

3.7.1.4.5 Average Process Used Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total Process Used Time / Total Transaction Number

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.5 Non-redirect Request TC Process Statistic

3.7.1.5.1 Measurement Indexes of Non-redirect Request TC Process Statistic
Table 3-38 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Non-redirect Request TC Process Statistic

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.7.1.5.2 Total hwPay1TCRequestT Yes Yes

Transaction Number otalNumber
3.7.1.5.3 Success hwPay1TCRequestS Yes Yes
Transaction Number uccessNumber

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Measurement Measurement KPI NE Collects

Index Name Index ID Performance Data
by Default

3.7.1.5.4 Total hwPay1TCRequestT Yes Yes

Process Used Time otalProcessDuration
3.7.1.5.5 Average hwPay1TCRequest Yes No
Process Used Time AvgProcessDuration

3.7.1.5.2 Total Transaction Number

Description
Indicates the number of PGF system non-redirect payment requests processed by the TC.

Unit
unit

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.5.3 Success Transaction Number

Description
Indicates the number of PGF system non-redirect payment requests that are successfully
processed by the TC.

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Unit
unit

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.1.5.4 Total Process Used Time

Description
Indicates the total time that the TC takes to process non-redirect payment requests submitted
by the PGF system.

Unit
millisecond

Measurement Point
PGF

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.7.1.5.5 Average Process Used Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total Process Used Time / Total Transaction Number

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2 Performance Indexes of the PGM System

3.7.2.1 Measurement Units in the PGM System
Table 3-39 describes the measurement units in the Payment Gateway Management (PGM)
system.

Table 1.1 Measurement units in the PGM system

Measure Measure Statistica Measure Measure Samplin NE
ment ment l Task ment ment g Period Collects
Unit Unit ID Object Granular (Second) Performa
Name ity nce Data
Period by
(Second) Default

3.7.2.2 cpsPGWT Merchant  Merchan 60,300,18 60 No

Merchant S1Process Timestam t 00,3600
Timestam Stat p Request System Default
p Request Process value: 300
Process Statistics
Statistics

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Measure Measure Statistica Measure Measure Samplin NE

ment ment l Task ment ment g Period Collects
Unit Unit ID Object Granular (Second) Performa
Name ity nce Data
Period by
(Second) Default

3.7.2.3 cpsPGWR Merchant  Merchan 60,300,18 60 No

Merchant eport1Pro Report t 00,3600
Report cessStat Sending System Default
Sending Statistics  Report value: 300
Statistics Type
3.7.2.4 cpsPGWR Merchant  Merchan 60,300,18 60 No
Merchant eportACK Report t 00,3600
Report 11Process Validation System Default
Validation Stat Statistic value: 300
Statistic
3.7.2.5 cpsPGWR Awaiting  Merchan 60,300,18 60 No
Awaiting eport1Wai Report t 00,3600
Report tStat Statistic System Default
Statistic value: 300

3.7.2.2 Merchant Timestamp Request Process Statistics

3.7.2.2.1 Measurement Indexes of Merchant Timestamp Request Process Statistics
Table 3-40 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of Merchant Timestamp Request Process Statistics

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.7.2.2.2 Total hwRequestTotalNu Yes Yes

Request Number mber
3.7.2.2.3 Success hwRequestSuccessN Yes Yes
Request Number umber
3.7.2.2.4 Total hwRequestTotalProc Yes Yes
Process Duration essDuration
3.7.2.2.5 Average hwRequestAvgProc Yes No
Process Duration essDuration

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3.7.2.2.2 Total Request Number

Description
Indicates the number of timestamp requests that the Payment Gateway Management (PGM)
system receives from the merchant system.

Unit
unit

Measurement Point
PGM

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.2.3 Success Request Number

Description
Indicates the number of valid timestamp requests that the PGM system receives from the
merchant system.

Unit
unit

Measurement Point
PGM

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.2.4 Total Process Duration

Description
Indicates the total time that the PGM system takes to process timestamp requests sent by the
merchant system.

Unit
millisecond

Measurement Point
PGM

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.2.5 Average Process Duration

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

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Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total Process Duration / Total Request Number

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.3 Merchant Report Sending Statistics

3.7.2.3.1 Measurement Indexes of Merchant Report Sending Statistics
Table 3-41 describes the key performance indicator (KPI) that reflect network and service
qualities. It is highly recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Merchant Report Sending Statistics

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.7.2.3.2 Total hwRequestTotalNu Yes Yes

Request Number mber
3.7.2.3.3 Success hwRequestSuccessN Yes Yes
Request Number umber
3.7.2.3.4 Total hwRequestTotalProc Yes Yes
Process Duration essDuration
3.7.2.3.5 Average hwRequestAvgProc Yes No
Process Duration essDuration

3.7.2.3.2 Total Request Number

Description
Indicates the number of merchant transaction notifications that are sent by the PGM system.

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Unit
unit

Measurement Point
PGM

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.3.3 Success Request Number

Description
Indicates the number of merchant transaction notifications that are successfully sent by the
PGM system.

Unit
unit

Measurement Point
PGM

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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3.7.2.3.4 Total Process Duration

Description
Indicates the total time that the PGM system takes to send merchant transaction notifications.

Unit
millisecond

Measurement Point
PGM

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.3.5 Average Process Duration

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total Process Duration / Total Request Number

Related Notes
 Valid value range of this measurement specification
None.

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 Whether to set the alarm threshold through the NMS

No.
 Troubleshooting suggestions
None.

3.7.2.4 Merchant Report Validation Statistic

3.7.2.4.1 Measurement Indexes of Merchant Report Validation Statistic
Table 3-42 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Merchant Report Validation Statistic

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.7.2.4.2 Total hwRequestTotalNu Yes Yes

Request Number mber
3.7.2.4.3 Success hwRequestSuccessN Yes Yes
Request Number umber
3.7.2.4.4 Total hwRequestTotalProc Yes Yes
Process Duration essDuration
3.7.2.4.5 Average hwRequestAvgProc Yes No
Process Used Time essDuration

3.7.2.4.2 Total Request Number

Description
Indicates the number of notification verification requests that the PGM system receives from
the merchant system.

Unit
unit

Measurement Point
PGM

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.4.3 Success Request Number

Description
Indicates the number of valid notification verification requests that the PGM system receives
from the merchant system.

Unit
unit

Measurement Point
PGM

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.4.4 Total Process Duration

Description
Indicates the total time that the PGM system takes to receive notification verification requests
from the merchant system.

Unit
millisecond

Measurement Point
PGM

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.4.5 Average Process Used Time

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
millisecond

Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
Total Process Duration / Total Request Number

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.7.2.5 Awaiting Report Statistic

3.7.2.5.1 Measurement Indexes of Awaiting Report Statistic
Table 3-43 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMSmonitor the KPIs.

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Table 1.1 Measurement indexes of Awaiting Report Statistic

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.7.2.5.2 Total hwTotalNumber Yes Yes

Request Number

3.7.2.5.2 Total Request Number

Description
Indicates the number of transactions for which notifications are to be sent in the merchant
notification queue.

Unit
unit

Measurement Point
PGM

Formula
None.

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8 Performance Indexes of The Incentive System

3.8.1 Measurement Units in the Incentive System
Table 3-44 describes the measurement units in the Incentive system.

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Table 1.1 Measurement units in the Incentive system

Measurem Measurem Statistical Measurem Measurem Sampling
ent Unit ent Unit ID Task ent Object ent Period
Name Granularit (Second)
y Period
(Second)

3.8.2 Service cpsIncentive Service None 60,300,1800, 300

Request ServiceRequ Request 3600
Statistics estStat Statistics Default
value: 300
3.8.3 cpsIncentive Request None 60,300,1800, 300
Request RequestProc process time 3600
Process essTimeStat statistics Default
Time value: 300
Statistics

3.8.2 Service Request Statistics

3.8.2.1 Measurement Indexes of Service Request Statistics
Table 3-45 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of Service Request Statistics

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.8.2.2 Received hwReceivingReqNu No Yes

Request m
3.8.2.3 Success hwSuccessResponse No Yes
Response Num
3.8.2.4 Failed hwFailedResponseN No Yes
Response um
3.8.2.5 Gain hwGainIncentiveNu No Yes
Incentive Number m
3.8.2.6 No Incentive hwNoIncentiveNum No Yes
Number
3.8.2.7 Success hwSuccessResponse Yes No
Response Percent percent

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3.8.2.2 Received Request

Description
Number of received Incentive service requests.

Unit
unit

Measurement Point
None.

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.2.3 Success Response

Description
Number of successful incentive service request responses.

Unit
unit

Measurement Point
None.

Formula
SUM

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Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.2.4 Failed Response

Description
Number of failed incentive service request responses.

Unit
unit

Measurement Point
None.

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.2.5 Gain Incentive Number

Description
Number of requests for which incentive is generated.

Unit
unit

Measurement Point
None.

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Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.2.6 No Incentive Number

Description
Number of requests for which no incentive is generated.

Unit
unit

Measurement Point
None.

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.2.7 Success Response Percent

Description
For the definition of this performance indicator, see the definitions of all the performance
indicators in the calculation formula.

Unit
%

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Measurement Point
For the measure point of this performance indicator, see the measure points of all the
performance indicators in the calculation formula.

Formula
success response / received request *100

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.3 Request Process Time Statistics

3.8.3.1 Measurement Indexes of Request process time statistics
Table 3-46 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.1 Measurement indexes of Request process time statistics

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

3.8.3.2 NO. of ProcessLevel500 No Yes

Requests Which
Process Time in (0,
500ms]
3.8.3.3 NO. of ProcessLevel1000 No Yes
Requests Which
Process Time in
(500, 1000ms]
3.8.3.4 NO. of ProcessLevel2000 No Yes
Requests Which
Process Time in
(1000, 2000ms]
3.8.3.5 NO. of ProcessLevel5000 No Yes
Requests Which
Process Time in
(2000, 5000ms]
3.8.3.6 NO. of ProcessLevelMax No Yes
Requests Which
Process Time in

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Measurement Measurement KPI NE Collects

Index Name Index ID Performance Data
by Default

(5000,Max)

3.8.3.2 NO. of Requests Which Process Time in (0, 500ms]

Description
Number of requests whose incentive service handling duration is in (0, 500ms].

Unit
unit

Measurement Point
None.

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.3.3 NO. of Requests Which Process Time in (500, 1000ms]

Description
Number of requests whose incentive service handling duration is in (500, 1000ms].

Unit
unit

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Measurement Point
None.

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.3.4 NO. of Requests Which Process Time in (1000, 2000ms]

Description
Number of requests whose incentive service handling duration is in (1000, 2000ms].

Unit
unit

Measurement Point
None.

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.3.5 NO. of Requests Which Process Time in (2000, 5000ms]

Description
Number of requests whose incentive service handling duration is in (2000, 5000ms].

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Unit
unit

Measurement Point
None.

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

3.8.3.6 NO. of Requests Which Process Time in (5000,Max)

Description
Number of requests whose incentive service handling duration is in (5000, Max).

Unit
unit

Measurement Point
None.

Formula
SUM

Related Notes
 Valid value range of this measurement specification
None.
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None.

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4 Performance Indexes of the LSS

About This Chapter

4.1 Performance Indexes of the SOE System
4.2 Performance Indexes of the SME System

4.1 Performance Indexes of the SOE System

4.1.1 Measurement Units in the SOE System
Table 4-1 describes the measurement units in the SOE system.

Table 1.1 Measurement units in the SOE system

Measure Measure Statistica Measure Measure Samplin NE
ment ment l Task ment ment g Period Collects
Unit Unit ID Object Granular (Second) Performa
Name ity nce Data
Period by
(Second) Default

4.1.2 hwSOEPe External Service 60,300,90 300 No

External rfInfo SOE type 0,1800,36
SOE request 00,86400
request Default
value: 300

If NE Collects Performance Data by Default is set to No, it indicates that the NE does not collect
performance data of the measurement indexes involved in the measurement unit by default. To enable
the NE to collect performance data, modify the configuration file on the UOA to start the data collection
function.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 156

4.1.2 External SOE request

4.1.2.1 Measurement Indexes of External SOE request
Table 4-2 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of External SOE request

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

4.1.2.2 The total totalRecvMsg No Yes

number of received
messages
4.1.2.3 The total totalSuccessMsg No Yes
number of
successfully
processed messages
4.1.2.4 The total totalFailMsg No Yes
number of failed
processed messages
4.1.2.5 The number totalRejectMsg No Yes
of rejected messages
4.1.2.6 The number totalTimeOutMsg No Yes
of timeout messages
4.1.2.7 The number totalInTimeMsg No Yes
of processed
messages in time
4.1.2.8 The total totalTime No Yes
time of processed
messages
4.1.2.9 The maxTimeInPeriod No Yes
maximum time of
processed messages
in recently period
4.1.2.10 The minTimeInPeriod No Yes
minimum time of
processed messages
in recently period

If NE Collects Performance Data by Default is set to No, it indicates that the NE does not collect
performance data of the measurement index by default. To enable the NE to collect performance data,
modify the configuration file on the UOA or creating statistics tasks to start the data collection function.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 157

4.1.2.2 The total number of received messages

Description
The total number of received messages

Unit
item

Measurement Point
None.

Formula
sum

Related Notes
 Valid value range of this measurement specification
An integer greater than or equal to 0
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None

4.1.2.3 The total number of successfully processed messages

Description
The total number of successfully processed messages

Unit
item

Measurement Point
None.

Formula
sum

Related Notes
 Valid value range of this measurement specification
An integer greater than or equal to 0
 Whether to set the alarm threshold through the NMS

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 158

No.
 Troubleshooting suggestions
None

4.1.2.4 The total number of failed processed messages

Description
The total number of failed processed messages

Unit
item

Measurement Point
None.

Formula
sum

4.1.2.5 The number of rejected messages

Description
The number of rejected messages

Unit
item

Measurement Point
None.

Formula
sum

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 159

4.1.2.6 The number of timeout messages

Description
The number of timeout messages

Unit
item

Measurement Point
None.

Formula
sum

4.1.2.7 The number of processed messages in time

Description
The number of processed messages in time

Unit
item

Measurement Point
None.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 160

Formula
sum

4.1.2.8 The total time of processed messages

Description
The total time of processed messages

Unit
millisecond

Measurement Point
None.

Formula
sum

4.1.2.9 The maximum time of processed messages in recently period

Description
The maximum time of processed messages in recently period

Unit
millisecond

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 161

Measurement Point
None.

Formula
max

4.1.2.10 The minimum time of processed messages in recently period

Description
The minimum time of processed messages in recently period

Unit
millisecond

Measurement Point
None.

Formula
min

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 162

4.2 Performance Indexes of the SME System

4.2.1 Measurement Units in the SME System
Table 4-3 describes the measurement units in the SME system.

Table 1.1 Measurement units in the SME system

Measure Measure Statistica Measure Measure Samplin NE
ment ment l Task ment ment g Period Collects
Unit Unit ID Object Granular (Second) Performa
Name ity nce Data
Period by
(Second) Default

4.2.2 hwSMEPe External Service 60,300,90 300 No

External rfInfo SME type 0,1800,36
SME request 00,86400
request Default
value: 300

4.2.2 External SME request

4.2.2.1 Measurement Indexes of External SME request
Table 4-4 describes the KPIs that reflect network and service qualities. It is highly
recommended that the NMS monitor the KPIs.

Table 1.2 Measurement indexes of External SME request

Measurement Measurement KPI NE Collects
Index Name Index ID Performance Data
by Default

4.2.2.2 Total number totalRecvMsg No Yes

of received
messages
4.2.2.3 Total number totalSuccessMsg No Yes
of successfully
processed messages
4.2.2.4 Total number totalFailMsg No Yes
of unsuccessfully
processed messages
4.2.2.5 Number of totalRejectMsg No Yes

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 163

Measurement Measurement KPI NE Collects

Index Name Index ID Performance Data
by Default

rejected messages
4.2.2.6 Number of totalTimeOutMsg No Yes
timeout messages
4.2.2.7 Number of totalInTimeMsg No Yes
messages that are
processed in a
timely manner
4.2.2.8 Total totalTime No Yes
message processing
duration
4.2.2.9 Maximum maxTimeInPeriod No Yes
message processing
duration in the
current period
4.2.2.10 Minimum minTimeInPeriod No Yes
message processing
duration in the
current period

4.2.2.2 Total number of received messages

Description
Total number of received messages.

Unit
item

Measurement Point
None.

Formula
sum

Related Notes
 Valid value range of this measurement specification

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 164

An integer equal to or larger than 0

 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None

4.2.2.3 Total number of successfully processed messages

Description
Total number of successfully processed messages.

Unit
item

Measurement Point
None.

Formula
sum

Related Notes
 Valid value range of this measurement specification
An integer equal to or larger than 0
 Whether to set the alarm threshold through the NMS
No.
 Troubleshooting suggestions
None

4.2.2.4 Total number of unsuccessfully processed messages

Description
Total number of unsuccessfully processed messages.

Unit
item

Measurement Point
None.

Formula
sum

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 165

4.2.2.5 Number of rejected messages

Description
Number of rejected messages.

Unit
item

Measurement Point
None.

Formula
sum

4.2.2.6 Number of timeout messages

Description
Number of timeout messages.

Unit
item

Measurement Point
None.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 166

Formula
sum

4.2.2.7 Number of messages that are processed in a timely manner

Description
Number of messages that are processed in a timely manner.

Unit
item

Measurement Point
None.

Formula
sum

4.2.2.8 Total message processing duration

Description
Total message processing duration.

Unit
millisecond

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 167

Measurement Point
None.

Formula
sum

4.2.2.9 Maximum message processing duration in the current period

Description
Maximum message processing duration in the current period.

Unit
millisecond

Measurement Point
None.

Formula
max

4.2.2.10 Minimum message processing duration in the current period

Description
Minimum message processing duration in the current period.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 168

Unit
millisecond

Measurement Point
None.

Formula
min

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 169

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Mobile Money V100R003 Performance Metrics Reference 01

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Mobile Money V100R003 Performance Metrics Reference 01

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HUAWEI TECHNOLOGIES CO., LTD.

Trademarks and Permissions

Huawei Technologies Co., Ltd.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential i

About This Document

Indicates an imminently hazardous situation which, if not

Indicates a potentially hazardous situation which, if not

Issue 01 (2017-07-28) Huawei Proprietary and Confidential ii

Indicates a potentially hazardous situation which, if not

Indicates a potentially hazardous situation which, if not

Issue 01 (2017-07-28) Huawei Proprietary and Confidential iii

Database Operation Notice

Issue 01 (2017-07-28) Huawei Proprietary and Confidential iv

About This Document....................................................................................................................ii

2 Performance Indexes of the IT Infrastructure..........................................................................7

Issue 01 (2017-07-28) Huawei Proprietary and Confidential v

3.1.1.3.7 Access Response Total Dealing Time..................................................................................................................20

Issue 01 (2017-07-28) Huawei Proprietary and Confidential vi

3.1.3.2.6 Send SMS Speed.................................................................................................................................................41

Issue 01 (2017-07-28) Huawei Proprietary and Confidential vii

3.2.1.3.8 BO Request Average Response Time..................................................................................................................62

Issue 01 (2017-07-28) Huawei Proprietary and Confidential viii

3.2.2.4.5 Number of Cancel Status.....................................................................................................................................84

Issue 01 (2017-07-28) Huawei Proprietary and Confidential ix

3.3.1.3.1 Measurement Indexes of User Authentication statistics....................................................................................106

Issue 01 (2017-07-28) Huawei Proprietary and Confidential x

3.7.1.1 Measurement Units in the PGF System................................................................................................................123

Issue 01 (2017-07-28) Huawei Proprietary and Confidential xi

3.7.2.4.1 Measurement Indexes of Merchant Report Validation Statistic........................................................................144

4 Performance Indexes of the LSS.............................................................................................156

Issue 01 (2017-07-28) Huawei Proprietary and Confidential xii

4.2.2 External SME request..............................................................................................................................................163

Issue 01 (2017-07-28) Huawei Proprietary and Confidential xiii

About This Chapter

1.1 Introduce to Performance Management

1.1.1 Purposes of and Activities Involved in Performance

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 1

Figure 1.1 Process of performance management

Common activities involved in performance management include:

1.1.2 Mode for Displaying Performance Data

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 2

Figure 1.2 Mode for displaying performance data

The performance data can be displayed in the following modes:

1.2 Introduction to Performance Management Terms

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 3

Figure 1.1 Relations of the performance management terms

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 4

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 5

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 6

2 Performance Indexes of the IT

Refer to section Device Performance Metrics Reference in I2000 Product Documents.

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 7

3 Performance Indexes of the Mobile

About This Chapter

3.1 Performance Indexes of The AG

3.1.1 Performance Indexes of the AccessGateway System

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 8

Table 1.1 Measurement units in the AccessGateway system

3.1.1.2 AG cpsAGServi AG Service  channel 60,300,1800, 60

3.1.1.2 AG Service Request Statistics

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 9

Table 1.2 Measurement indexes of AG service request statistics

3.1.1.2.2 Received AG Service hwReceivingRe Yes No

3.1.1.2.2 Received AG Service Request

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 10

3.1.1.2.3 Success AG Service Response

3.1.1.2.4 Failed Response due to Invalid Request

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 11

3.1.1.2.5 Failed Response due to Invoke back-end Service Failed

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 12

3.1.1.2.6 Failed Response due to AG Internal Error

3.1.1.2.7 Failed Response due to Overload

Issue 01 (2017-07-28) Huawei Proprietary and Confidential 13

3.1.1.2.8 AG Service Request Failure Percent

3.1.1.2.9 Failure Percent due to Invalid Request