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This document provides a summary of Resham Singh Othee's personal and professional qualifications. It includes their contact information, a statement of their broad skills and willingness to work flexible hours while studying in New Zealand. It also outlines their education in computer applications, certification in networking, work experience in customer service, administration and networking/programming roles, as well as their computer and technical skills.

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Kuljeet Singh
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23 views

Personal Information

This document provides a summary of Resham Singh Othee's personal and professional qualifications. It includes their contact information, a statement of their broad skills and willingness to work flexible hours while studying in New Zealand. It also outlines their education in computer applications, certification in networking, work experience in customer service, administration and networking/programming roles, as well as their computer and technical skills.

Uploaded by

Kuljeet Singh
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Personal Information

Resham Singh Othee

20 Parker Avenue.,

New Lynn,  E-mail   : [email protected]

Auckland .    0600                                                        Contact : 09 02102382168 

Personal Statement and Highlights

Hello. I have just moved from India to NZ to pursue studies with the Royal Business College in Auckland.
I possess a wide range of skills and would like to make a significant contribution to the New Zealand
workforce. I have met people from all backgrounds and ethnicities here in Auckland and am finding the
experience to be an exciting and pleasant one. I am available to work any hours for almost whole of the
week since i have to attend college only for two days per week for my studies.
I do have comprehensive problem solving and multitasking abilities, excellent verbal and written
communication skills, ability to deal with people diplomatically, willingness to learn, team facilitator and
hard worker.

General Skills

 Highly determined to work, will work any hours required.


 Good problem solving skills & highly organised.
 Friendly, efficient and approachable.
 Ability to build effective relationships with others.
 Good team player skills. Able to work within a team environment.
 Excellent communication skills.
 Ability to adapt to any new working environments.
 Experience in customer services, sales and retails, administration and computer networkings
and programming.

Computer Skills

 very sound knowledge of computer applications along with hardware and software
troubleshooting.
 Adept knowledge of Internet and MS Office Applications.
 Programming Languages: C, C++, VB, VB.Net, HTML and XML.

Education Summary

 Graduation :
Bachelors In Computer Applications (B.C.A) (yr. 2007-09) from Guru Nanak Dev University
with 60% aggregate.

 Certification in CCNA (Cisco Certified Networking Associate).


Employment Summary

Customer Care services and Administration 3.5 years

Kocchar Infosys, Amritsar (6 months)

 Support and provide superior service via phones, e-mails and faxes as a receiver and caller
 Use questioning and listening skills that support effective telephone communication.
 Effectively deal with job stress, angry callers, and upset customers
 Use the most appropriate way to communicate with different behavior types on the telephone.
 Apply the elements of building positive rapport with different types of customers over the
phone.
 Apply the proper telephone etiquette to satisfy various customer situations.
 Apply appropriate actions to effectively control a telephone call.

K.K Electricals (3 years)

 Worked as the store administrator.


 Maintained stock, orders and invoices.
 Sales and cash handling.
 Customer support services and complaints handling.
 Maintain business relations.
 Marketing.

Computers 1.5 years

Networking and Programmer

 Worked as networking engineer in Amritsar College OF Engineering And Technology,


maintaining LAN networks of different departments and labs along with a helping hand in server
maintenance. With hardware and software troubleshooting.

Place : Auckland

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