Criteria for Assessment of Trainees

QUALIFICATIONS
ec PACK – NATIONAL OCCUPATIONAL STANDARDS FOR IT-BPM INDUSTRY

Contents
1. Introduction and Contacts .........................P.1
2. Qualifications Pack ....................................P.2
What are
3. Glossary of Key Terms ................................P.3
National
Occupational 4. NOS Units ...................................................P.5
Standards(NOS)? 5. Nomenclature for QP and NOS Units .......P.43
6. Criteria for Assessment of Trainees .........P.45
 NOS describe
what individuals
need to do, know
and understand in Introduction
order to carry out
a particular job Qualifications Pack-Software Developer
role or function
SECTOR: INFORMATION TECHNOLOGY- INFORMATION TECHNOLOGY ENABLED SERVICES (IT-
SECTOR: IT-ITeS
 NOS are ITES)ces Helpdesk Attendant
performance SUB-SECTOR: IT Services
standards that
individuals must OCCUPATION: Application Development
achieve when
carrying out REFERENCE ID: SSC/Q0501
functions in the
ALIGNED TO: NCO-2015/ 2512.0204
workplace,
together with Software Developer in the IT-ITeS Industry is also known as a Developer,
specifications of Software Analyst, Software Engineer, Systems Engineer, Programmer,
the underpinning Developer, Programmer Analyst etc.
knowledge and
understanding Brief Job Description: Individuals at this job are responsible for development of
software applications and interfaces as well as enhancements to existing
packaged applications or pre-engineered templates. The job also involves
providing support to custom applications, debugging, maintenance and
documentation.
Contact Us:
IT-ITeS SSC NASSCOM Personal Attributes: This job requires the individual to work independently and
E-mail: be comfortable in making decisions pertaining to his/her area of work. The
[email protected] individual should be result oriented. The individual should also be able to
demonstrate skills for communication and logical thinking.
 Qualifications Pack For Software Developer

Qualifications Pack Code SSC/Q0501

Software Developer
Job Role
Job Details

This job role is applicable in both national and international scenarios

Credits (NSQF) TBD Version number 1.0
Sector IT-ITeS Drafted on 30/04/2013
Sub-sector IT Services Last reviewed on 31/01/2015
Occupation Application Development Next review date 31/03/2016
NSQC Clearance on 18/06/2015NSQC Approval date

Job Role Software Developer

(Developer, Software Analyst, Software Engineer, Systems
Engineer, Programmer, Developer, Programmer Analyst)
Responsible for using specialized knowledge of software
programming languages, software integration and delivery
Role Description
platforms to build software products and deliver business
solutions.
NSQF level 7
Minimum Educational Qualifications Bachelor’s Degree in Computer Science or any related field
Maximum Educational Qualifications Master’s Degree in Computer Science
Training Software Development Certifications in C++, Embedded, C#, C,
(Suggested but not mandatory) Java etc.
Minimum Job Entry Age 18 years
Experience 0-2 years of work experience/internship in Software
Development
Compulsory:
1. SSC/N0501 (Contribute to the design of software products
and applications)
2. SSC/N0502 (Develop software code to specification)
3. SSC/N9001 (Manage your work to meet requirements)
4. SSC/N9002 (Work effectively with colleagues )
5. SSC/N9003 (Maintain a healthy, safe and secure working
Applicable National Occupational
environment)
Standards (NOS)
6. SSC/N9004 (Provide data/information in standard
formats)
7. SSC/N9005 (Develop your knowledge, skills and
competence)

Optional:
Not Applicable 2

Performance Criteria As described in the relevant NOS units

 Qualifications Pack For Software Developer

Glossary of Key Terms

Keywords /Terms Description

Definitions

Sector Sector is a conglomeration of different business operations having similar

businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Vertical Vertical may exist within a sub-sector representing different domain
areas or the client industries served by the industry.
Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional
analysis and form the basis of OS.
Sub-functions Sub-functions are sub-activities essential to fulfill the achieving the
objectives of the function.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.
Occupational OS specify the standards of performance an individual must achieve
Standards (OS) when carrying out a function in the workplace, together with the
knowledge and understanding they need to meet that standard
consistently. Occupational Standards are applicable both in the Indian
and global contexts.
Performance
Performance Criteria are statements that together specify the standard
Criteria
of performance required when carrying out a task.
National
NOS are Occupational Standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.
Qualifications Qualifications Pack comprises the set of OS, together with the
Pack(QP) educational, training and other criteria required to perform a job role. A
Qualifications Pack is assigned a unique qualification pack code.
Unit Code Unit Code is a unique identifier for an OS unit, which can be denoted with
either an ‘O’ or an ‘N’.
Unit Title Unit Title gives a clear overall statement about what the incumbent
should be able to do.
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the

3
 Qualifications Pack For Software Developer

appropriate OS they are looking for.

Scope Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have
a critical impact on the quality of performance required.
Knowledge and Knowledge and Understanding are statements which together specify the
Understanding technical, generic, professional and organizational specific knowledge
that an individual needs in order to perform to the required standard.
Organizational Organizational Context includes the way the organization is structured
Context and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.
Technical
Technical Knowledge is the specific knowledge needed to accomplish
Knowledge
specific designated responsibilities.
Core Skills/Generic Core Skills or Generic Skills are a group of skills that are key to learning
Skills and working in today's world. These skills are typically needed in any
work environment. In the context of the OS , these include
communication related skills that are applicable to most job roles.
Helpdesk Helpdesk is an entity to which the customers will report their IT
problems. IT Service Helpdesk Attendant is responsible for managing the
helpdesk.
Keywords /Terms Description
IT-ITeS Information Technology - Information Technology enabled Services
Acronyms

BPM Business Process Management

BPO Business Process Outsourcing
KPO Knowledge Process Outsourcing
LPO Legal Process Outsourcing
IPO Information Process Outsourcing
BCA Bachelor of Computer Applications
B.Sc. Bachelor of Science
OS Occupational Standard(s)
NOS National Occupational Standard(s)
QP Qualifications Pack
UGC University Grants Commission
MHRD Ministry of Human Resource Development
MoLE Ministry of Labor and Employment
NVEQF National Vocational Education Qualifications Framework
NVQF National Vocational Qualifications Framework
NSQF National Skill Qualification Framework

4
SSC/N0501 Contribute to the design of software products and applications

National Occupational
Standard

Overview

This unit is about contributing to the design of software products and applications where both the
business impact and technical complexity are low.

5
 SSC/N0501 Contribute to the design of software products and applications
Unit Code SSC/N0501
Unit Title
Applicable NOS Unit

Contribute to the design of software products and applications

(Task)
Description This unit is about contributing to the design of software products and applications
where both the business impact and technical complexity are low.
Scope This unit/task covers the following:
Appropriate people:
 line manager
 peers
 subject matter experts
Software Requirements Specification includes:
 functional requirements
 non-functional requirements
High Level Design includes:
 technical solution selected and its rationale
 assumptions
 constraints
 dependencies
 interfaces
Requirements where:
 business impact is low
 technical complexity is low
Performance Criteria (PC) w.r.t. the Scope
To be competent, you must be able to:
PC1. check your understanding of the Business Requirements Specification
(BRS)/User Requirements Specification (URS) with appropriate people
PC2. check your understanding of the Software Requirements Specification (SRS)
with appropriate people
PC3. check your understanding of High Level Design (HLD) with appropriate
people
PC4. design basic programming structures to implement functionality in line with
requirements defined in BRS/URS, SRS and HLD
PC5. review your designs with appropriate people
PC6. analyze inputs from appropriate people to identify, resolve and record design
defects and inform future designs
PC7. document your designs using standard templates and tools
PC8. comply with your organization’s policies, procedures and guidelines when

6
SSC/N0501 Contribute to the design of software products and applications
contributing to the design of software products and applications
Knowledge and Understanding (K)
A. Organizational You need to know and understand:
Context KA1. your organization’s policies, procedures and guidelines for designing software
(Knowledge of the products and applications and your role and responsibilities in relation to this
company/ KA2. your organization’s knowledge base and how to access and update this
organization and KA3. the scope of work to be carried out and the importance of keeping within
its processes) these boundaries
KA4. who you may need to involve to provide feedback to your designs
KA5. the importance of collating feedback on your designs
KA6. how to analyze and use feedback to improve your designs
KA7. who you may need to involve to provide feedback on your designs
KA8. standard templates and tools available and how to use these to document
your designs
KA9. the approval process for designs of software products and applications
B. Technical You need to know and understand:
Knowledge KB1. how to interpret and follow different design specifications, including:
 Business Requirements Specification (BRS)
 User Requirements Specification (URS)
 Software Requirements Specification (SRS)
 High Level Design (HLD)
KB2. how to design basic program structures
KB3. how to design software products
KB4. how to design software applications
KB5. different sources of information for help to design software products and
specifications
KB6. the range of equipment used to design software products and applications
KB7. common design defects and how to resolve these
KB8. current practice in the infrastructure design of software products and
applications
KB9. the range of activities involved in designing different software products and
applications
KB10. how to test new products and applications are fit for purpose
KB11. implications new products and applications may have on business processes
and business infrastructure
Skills (S)
A. Core Skills/ Writing Skills
You need to know and understand how to:
7
SSC/N0501 Contribute to the design of software products and applications
Generic Skills SA1. communicate with colleagues in writing
Reading Skills
You need to know and understand how to:
SA2. read instructions, guidelines, procedures, rules and service level agreements
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:
SA3. listen effectively and orally communicate information
B. Professional Skills Decision Making
You need to know and understand how to:
SB1. make a decision on a suitable course of action
Plan and Organize
You need to know and understand how to:
SB2. plan and organize your work to achieve targets and deadlines
Customer Centricity
You need to know and understand how to:
SB3. check that your own work meets customer requirements
SB4. meet and exceed customer expectations
Problem Solving
You need to know and understand how to:
SB5. apply problem-solving approaches in different situations
Analytical Thinking
You need to know and understand how to:
SB6. configure data and disseminate relevant information to others
SB7. analyze data and activities
Critical Thinking
You need to know and understand how to:
SB8. apply balanced judgments to different situations
Attention to Detail
You need to know and understand how to:
SB9. check your work is complete and free from errors
SB10. get your work checked by peers
Team Working
You need to know and understand how to:
SB11. work effectively in a team environment
C. Technical Skills You need to know and understand how to:
SC1. use information technology effectively to input and/or extract data accurately
SC2. agree objectives and work requirements

8
SSC/N0501 Contribute to the design of software products and applications
SC3. keep up to date with changes, procedures and practices in your role

9
SSC/N0501 Contribute to the design of software products and applications
NOS Version Control

NOS Code SSC/N0501

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 30/04/2013
Industry Sub-sector IT Services Last reviewed on 31/01/2015

Next review date 31/03/2016

10
SSC/N0502 Develop software code to specification

National Occupational
Standard

Overview

This unit is about developing simpler code to meet the requirements of software products and
applications where their business impact and technical complexity is low.

11
 SSC/N0502 Develop software code to specification
Unit Code SSC/N0502
Unit Title
Applicable NOS Unit

Develop software code to specification

(Task)
Description This unit is about developing simple code to meet the requirements of software
products and applications where their business impact and technical complexity is
low.
Scope This unit/task covers the following:
Appropriate people:
 line manager
 peers
 subject matter experts
Software Requirements Specification includes:
 functional requirements
 non-functional requirements
High Level Design includes:
 technical solution selected and its rationale
 assumptions
 constraints
 dependencies
 interfaces
Low Level Design includes:
 programming structures
 coding standards
 checklists
Requirements where:
 business impact is low
 technical complexity is low
Performance Criteria (PC) w.r.t. the Scope
To be competent, you must be able to:
PC1. check your understanding of the Business Requirements Specification (BRS),
Software Requirements Specification (SRS), High Level Design (HLD) and
Low Level Design (LLD) with appropriate people
PC2. access reusable components, code generation tools and unit testing tools
from your organization’s knowledge base
PC3. convert technical specifications into code to meet the requirements,
leveraging reusable components, where available
PC4. create appropriate unit test cases (UTCs)

12
SSC/N0502 Develop software code to specification
PC5. review codes and UTCs with appropriate people
PC6. execute UTCs and document results
PC7. rework the code and UTCs to fix identified defects
PC8. analyze inputs from appropriate people to inform future designs
PC9. record corrective actions for identified defects to inform future designs
PC10.submit tested code timely for approval by appropriate people
PC11.update your organization’s knowledge base with your experiences of the code
developed
PC12. comply with your organization’s policies, procedures and guidelines when
developing software code to specification
Knowledge and Understanding (K)
A. Organizational You need to know and understand:
Context KA1. your organization’s policies, procedures and guidelines for developing
(Knowledge of the software code and your role and responsibilities in relation to this
company/ KA2. the scope of work to be carried out and the importance of keeping within
organization and these boundaries
its processes) KA3. your organization’s knowledge base and how to access and update this
KA4. the importance of collating feedback on your coding and UTCs
KA5. how to analyze and use feedback to improve your coding and UTCs
KA6. who you may need to involve to provide feedback on your coding and UTCs
KA7. your organization’s approval process for software code designs
B. Technical You need to know and understand:
Knowledge KB1. how to interpret and follow different design specifications, including:
 Business Requirements Specification (BRS)
 User Requirements Specification (URS)
 Software Requirements Specification (SRS)
 High Level Design (HLD)
KB2. the process for converting technical specifications into code
KB3. current practice in the infrastructure design of software code
KB4. how to write software code that is efficient, readable and maintainable
KB5. the range of code generation tools and unit testing tools used to develop
software code
KB6. how to use coding tools
KB7. how to create, review and execute UTCs
KB8. how to determine whether components are suitable for re-use
KB9. different types of problems and defects that may occur and how these may
be resolved
KB10. how recording corrective actions for problems and defects can improve
13
SSC/N0502 Develop software code to specification
future designs
KB11. how to test and debug new software code
KB12. different sources of information for help to write software code
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills You need to know and understand how to:
SA1. communicate with colleagues in writing
Reading Skills
You need to know and understand how to:
SA2. read instructions, guidelines, procedures, rules and service level agreements
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:
SA3. listen effectively and orally communicate information
B. Professional Skills Decision Making
You need to know and understand how to:
SB1. make a decision on a suitable course of action
Plan and Organize
You need to know and understand how to:
SB2. plan and organize your work to achieve targets and deadlines
Customer Centricity
You need to know and understand how to:
SB3. check that your own work meets customer requirements
SB4. meet and exceed customer expectations
Problem Solving
You need to know and understand how to:
SB5. apply problem-solving approaches in different situations
Analytical Thinking
You need to know and understand how to:
SB6. configure data and disseminate relevant information to others
SB7. analyze data and activities
Critical Thinking
You need to know and understand how to:
SB8. apply balanced judgments to different situations
Attention to Detail
You need to know and understand how to:
SB9. check your work is complete and free from errors
SB10. get your work checked by peers

14
SSC/N0502 Develop software code to specification
Team Working
You need to know and understand how to:
SB11. work effectively in a team environment
C. Technical Skills You need to know and understand how to:
SC1. use information technology effectively to input and/or extract data accurately
SC2. agree on objectives and work requirements regarding software coding
SC3. keep up to date with changes, procedures and practices in your role

15
SSC/N0502 Develop software code to specification
NOS Version Control

NOS Code SSC/N0502

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 30/04/2013
Industry Sub-sector IT Services Last reviewed on 31/01/2015

Next review date 31/03/2016

16
SSC/N9001 Manage your work to meet requirements

National Occupational
Standard

Overview

This unit is about planning and organizing your work in order to complete it to the required standards
on time

17
 SSC/N9001 Manage your work to meet requirements
Unit Code SSC/N9001
Unit Title
Applicable NOS Unit

Manage your work to meet requirements

(Task)
Description This unit is about planning and organizing your work in order to complete it to the
required standards on time.
Scope This unit/task covers the following:
Work requirements:
 activities (what you are required to do)
 deliverables (the outputs of your work)
 quantity (the volume of work you are expected to complete)
 standards (what is acceptable performance, including compliance with Service
Level Agreements)
 timing (when your work needs to be completed)
Appropriate people:
 line manager
 the person requesting the work
 members of the team/department
 members from other teams/departments
Resources:
 equipment
 materials
 information
Performance Criteria (PC) w.r.t. the Scope
To be competent on the job, you must be able to:
PC1. establish and agree your work requirements with appropriate people
PC2. keep your immediate work area clean and tidy
PC3. utilize your time effectively
PC4. use resources correctly and efficiently
PC5. treat confidential information correctly
PC6. work in line with your organization’s policies and procedures
PC7. work within the limits of your job role
PC8. obtain guidance from appropriate people, where necessary
PC9. ensure your work meets the agreed requirements
Knowledge and Understanding (K)
A. Organizational You need to know and understand:
Context KA1. your organization’s policies, procedures and priorities for your area of work
(Knowledge of the and your role and responsibilities in carrying out your work
company/ KA2. limits of your responsibilities and when to involve others
organization and KA3. your specific work requirements and who these must be agreed with
its processes) KA4. the importance of having a tidy work area and how to do this

18
SSC/N9001 Manage your work to meet requirements
KA5. how to prioritize your workload according to urgency and importance and the
benefits of this
KA6. your organization’s policies and procedures for dealing with confidential
information and the importance of complying with these
KA7. the purpose of keeping others updated with the progress of your work
KA8. who to obtain guidance from and the typical circumstances when this may be
required
KA9. the purpose and value of being flexible and adapting work plans to reflect
change
B. Technical You need to know and understand:
Knowledge KB1. the importance of completing work accurately and how to do this
KB2. appropriate timescales for completing your work and the implications of not
meeting these for you and the organization
KB3. resources needed for your work and how to obtain and use these
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills You need to know and understand how to:
SA1. complete accurate work with attention to detail
Reading Skills
You need to know and understand how to:
SA2. read instructions, guidelines, procedures, rules and service level agreements
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:
SA3. ask for clarification and advice from line managers
SA4. communicate orally with colleagues
B. Professional Skills Decision Making
You need to know and understand how to:
SB1. make a decision on a suitable course of action
Plan and Organize
You need to know and understand how to:
SB2. plan and organize your work to achieve targets and deadlines
SB3. agree objectives and work requirements
Customer Centricity
You need to know and understand how to:
SB4. deliver consistent and reliable service to customers
SB5. check that your own work meets customer requirements
Problem Solving

19
SSC/N9001 Manage your work to meet requirements
You need to know and understand how to:
SB6. refer anomalies to the line manager
SB7. seek clarification on problems from others
Analytical Thinking
You need to know and understand how to:
SB8. provide relevant information to others
SB9. analyze needs, requirements and dependencies in order to meet your work
requirements
Critical Thinking
You need to know and understand how to:
SB10. apply judgments to different situations
Attention to Detail
You need to know and understand how to:
SB11. check your work is complete and free from errors
SB12. get your work checked by peers
Team Working
You need to know and understand how to:
SB13. work effectively in a team environment
C. Technical Skills You need to know and understand how to:
SC1. use information technology effectively, to input and/or extract data
accurately
SC2. identify and refer anomalies in data
SC3. store and retrieve information
SC4. keep up to date with changes, procedures and practices in your role

20
SSC/N9001 Manage your work to meet requirements
NOS Version Control

NOS Code SSC/N9001

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 30/04/2013
Industry Sub-sector IT Services Last reviewed on 31/01/2015

Next review date 31/03/2016

21
SSC/N9002 Work effectively with colleagues

National Occupational
Standard

Overview

This unit is about working effectively with colleagues, either in your own work group or in other work
groups within your organization.

22
 SSC/N9002 Work effectively with colleagues
Unit Code SSC/N9002
Unit Title
Applicable NOS Unit

Work effectively with colleagues

(Task)
Description This unit is about working effectively with colleagues, either in your own work group
or in other work groups within your organization.
Scope This unit/task covers the following:
Colleagues:
 line manager
 members of your own work group
 people in other work groups in your organization
Communicate:
 face-to-face
 by telephone
 in writing
Performance Criteria (PC) w.r.t. the Scope
To be competent, you must be able to:
PC1. communicate with colleagues clearly, concisely and accurately
PC2. work with colleagues to integrate your work effectively with them
PC3. pass on essential information to colleagues in line with organizational
requirements
PC4. work in ways that show respect for colleagues
PC5. carry out commitments you have made to colleagues
PC6. let colleagues know in good time if you cannot carry out your commitments,
explaining the reasons
PC7. identify any problems you have working with colleagues and take the
initiative to solve these problems
PC8. follow the organization’s policies and procedures for working with colleagues
Knowledge and Understanding (K)
A. Organizational You need to know and understand:
Context KA1. your organization’s policies and procedures for working with colleagues and
(Knowledge of the your role and responsibilities in relation to this
company/ KA2. the importance of effective communication and establishing good working
organization and relationships with colleagues
its processes) KA3. different methods of communication and the circumstances in which it is
appropriate to use these
KA4. benefits of developing productive working relationships with colleagues
KA5. the importance of creating an environment of trust and mutual respect in an
environment where you have no authority over those you are working with
KA6. where you do not meet your commitments, the implications this will have on
individuals and the organization
23
SSC/N9002 Work effectively with colleagues
B. Technical You need to know and understand:
Knowledge KB1. different types of information that colleagues might need and the importance
of providing this information when it is required
KB2. the importance of understanding problems from your colleague’s perspective
and how to provide support, where necessary, to resolve these
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills You need to know and understand how to:
SA1. complete accurate, well written work with attention to detail
SA2. communicate effectively with colleagues in writing
Reading Skills
You need to know and understand how to:
SA3. read instructions, guidelines, procedures, rules and service level agreements
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:
SA4. listen effectively and orally communicate information accurately
SA5. ask for clarification and advice from line managers
B. Professional Skills Decision Making
You need to know and understand how to:
SB1. make a decision on a suitable course of action
Plan and Organize
You need to know and understand how to:
SB2. plan and organize your work to achieve targets and deadlines
Customer Centricity
You need to know and understand how to:
SB3. check that your own work meets customer requirements
SB4. deliver consistent and reliable service to customers
Problem Solving
You need to know and understand how to:
SB5. apply problem solving approaches in different situations
Critical Thinking
You need to know and understand how to:
SB6. apply balanced judgments to different situations
Attention to Detail
You need to know and understand how to:
SB7. check your work is complete and free from errors
SB8. get your work checked by peers

24
SSC/N9002 Work effectively with colleagues
Team Working
You need to know and understand how to:
SB9. work effectively in a team environment
SB10. work effectively with colleagues and other teams
SB11. treat other cultures with respect
C. Technical Skills You need to know and understand how to:
SC1. identify and refer anomalies
SC2. help reach agreements with colleagues
SC3. keep up to date with changes, procedures and practices in your role

25
SSC/N9002 Work effectively with colleagues
NOS Version Control

NOS Code SSC/N9002

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 30/04/2013
Industry Sub-sector IT Services Last reviewed on 31/01/2015

Next review date 31/03/2016

26
SSC/N9003 Maintain a healthy, safe and secure working environment

National Occupational
Standard

Overview

This unit is about monitoring the working environment and making sure it meets requirements for
health, safety and security.

27
 SSC/N9003 Maintain a healthy, safe and secure working environment
Unit Code SSC/N9003
Unit Title
Applicable NOS Unit

Maintain a healthy, safe and secure working environment

(Task)
Description This unit is about monitoring your working environment and making sure it meets
requirements for health, safety and security.
Scope This unit/task covers the following:
Emergency procedures:
 illness
 accidents
 fires
 other reasons to evacuate the premises
 breaches of security
Performance Criteria (PC) w.r.t. the Scope
To be competent, you must be able to:
PC1. comply with your organization’s current health, safety and security policies
and procedures
PC2. report any identified breaches in health, safety, and security policies and
procedures to the designated person
PC3. identify and correct any hazards that you can deal with safely, competently
and within the limits of your authority
PC4. report any hazards that you are not competent to deal with to the relevant
person in line with organizational procedures and warn other people who
may be affected
PC5. follow your organization’s emergency procedures promptly, calmly, and
efficiently
PC6. identify and recommend opportunities for improving health, safety, and
security to the designated person
PC7. complete any health and safety records legibly and accurately
Knowledge and Understanding (K)
A. Organizational You need to know and understand:
Context KA1. legislative requirements and organization’s procedures for health, safety and
(Knowledge of the security and your role and responsibilities in relation to this
company/ KA2. what is meant by a hazard, including the different types of health and safety
organization and hazards that can be found in the workplace
its processes) KA3. how and when to report hazards
KA4. limits of your responsibility for dealing with hazards
KA5. your organization’s emergency procedures for different emergency
situations and the importance of following these
KA6. the importance of maintaining high standards of health, safety and security
KA7. implications that any non-compliance with health, safety and security may

28
SSC/N9003 Maintain a healthy, safe and secure working environment
have on individuals and the organization
B. Technical You need to know and understand:
Knowledge KB1. different types of breaches in health, safety and security and how and when
to report these
KB2. evacuation procedures for workers and visitors
KB3. how to summon medical assistance and the emergency services, where
necessary
KB4. how to use the health, safety and accident reporting procedures and the
importance of these
KB5. government agencies in the areas of safety, health and security and their
norms and services
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills You need to know and understand how to:
SA1. complete accurate, well written work with attention to detail
Reading Skills
You need to know and understand how to:
SA2. read instructions, guidelines, procedures, rules and service level agreements
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:
SA3. listen effectively and orally communicate information accurately
B. Professional Skills Decision Making
You need to know and understand how to:
SB1. make a decision on a suitable course of action
Plan and Organize
You need to know and understand how to:
SB2. plan and organize your work to meet health, safety and security requirements
Customer Centricity
You need to know and understand how to:
SB3. build and maintain positive and effective relationships with colleagues and
customers
Problem Solving
You need to know and understand how to:
SB4. apply problem solving approaches in different situations
Analytical Thinking
You need to know and understand how to:
SB5. analyze data and activities

29
SSC/N9003 Maintain a healthy, safe and secure working environment
Critical Thinking
You need to know and understand how to:
SB6. apply balanced judgments to different situations
Attention to Detail
You need to know and understand how to:
SB7. check your work is complete and free from errors
SB8. get your work checked by peers
Team Working
You need to know and understand how to:
SB9. work effectively in a team environment
C. Technical Skills You need to know and understand how to:
SC1. identify and refer anomalies
SC2. help reach agreements with colleagues
SC3. keep up to date with changes, procedures and practices in your role

30
SSC/N9003 Maintain a healthy, safe and secure working environment
NOS Version Control

NOS Code SSC/N9003

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 30/04/2013
Industry Sub-sector IT Services Last reviewed on 31/01/2015

Next review date 31/03/2016

31
SSC/N9004 Provide data/information in standard formats

National Occupational
Standard

Overview

This unit is about providing specified data/information related to your work in templates or other
standard formats

32
 SSC/N9004 Provide data/information in standard formats
Unit Code SSC/N9004
Unit Title
Applicable NOS Unit

Provide data/information in standard formats

(Task)
Description This unit is about providing specified data/information related to your work in
templates or other standard formats.
Scope This unit/task covers the following:
Appropriate people:
 line manager
 members of your own work group
 people in other work groups in your organization
 subject matter experts
Data/information:
 quantitative
 qualitative
Sources:
 within your organization
 outside your organization
Formats:
 paper-based
 electronic
Performance Criteria (PC) w.r.t. the Scope
To be competent, you must be able to:
PC1. establish and agree with appropriate people the data/information you need
to provide, the formats in which you need to provide it, and when you need
to provide it
PC2. obtain the data/information from reliable sources
PC3. check that the data/information is accurate, complete and up-to-date
PC4. obtain advice or guidance from appropriate people where there are
problems with the data/information
PC5. carry out rule-based analysis of the data/information, if required
PC6. insert the data/information into the agreed formats
PC7. check the accuracy of your work, involving colleagues where required
PC8. report any unresolved anomalies in the data/information to appropriate
people
PC9. provide complete, accurate and up-to-date data/information to the
appropriate people in the required formats on time
Knowledge and Understanding (K)

33
SSC/N9004 Provide data/information in standard formats
A. Organizational You need to know and understand:
Context KA1. your organization’s procedures and guidelines for providing data/information
(Knowledge of the in standard formats and your role and responsibilities in relation to this
company/ KA2. the knowledge management culture of your organization
organization and KA3. your organization’s policies and procedures for recording and sharing
its processes) information and the importance of complying with these
KA4. the importance of validating data/information before use and how to do this
KA5. procedures for updating data in appropriate formats and with proper
validation
KA6. the purpose of the CRM database
KA7. how to use the CRM database to record and extract information
KA8. the importance of having your data/information reviewed by others
KA9. the scope of any data/information requirements including the level of detail
required
KA10. the importance of keeping within the scope of work and adhering to
timescales
B. Technical You need to know and understand:
Knowledge KB1. data/information you may need to provide including the sources and how to
do this
KB2. templates and formats used for data/information including their purpose and
how to use these
KB3. different techniques used to obtain data/information and how to apply
KB4. these
KB5. how to carry out rule-based analysis on the data/information
KB6. typical anomalies that may occur in data/information
KB7. who to go to in the event of inaccurate data/information and how to report
this
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills You need to know and understand how to:
SA1. complete accurate, well written work with attention to detail
Reading Skills
You need to know and understand how to:
SA2. read instructions, guidelines, procedures, rules and service level agreements
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:
SA3. listen effectively and orally communicate information accurately
B. Professional Skills Decision Making
34
SSC/N9004 Provide data/information in standard formats
You need to know and understand how to:
SB1. follow rule-based decision-making processes
SB2. make a decision on a suitable course of action
Plan and Organize
You need to know and understand how to:
SB3. plan and organize your work to achieve targets and deadlines
Customer Centricity
You need to know and understand how to:
SB4. check that your own work meets customer requirements
SB5. meet and exceed customer expectations
Problem Solving
You need to know and understand how to:
SB6. apply problem solving approaches in different situations
Analytical Thinking
You need to know and understand how to:
SB7. configure data and disseminate relevant information to others
Critical Thinking
You need to know and understand how to:
SB8. apply balanced judgments to different situations
Attention to Detail
You need to know and understand how to:
SB9. check your work is complete and free from errors
SB10. get your work checked by peers
Team Working
You need to know and understand how to:
SB11. work effectively in a team environment
C. Technical Skills You need to know and understand how to:
SC1. use information technology effectively, to input and/or extract data
accurately
SC2. validate and update data
SC3. identify and refer anomalies in data
SC4. store and retrieve information
SC5. share information using standard formats and templates
SC6. keep up to date with changes, procedures and practices in your role

35
SSC/N9004 Provide data/information in standard formats
NOS Version Control

NOS Code SSC/N9004

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 30/04/2013
Industry Sub-sector IT Services Last reviewed on 31/01/2015

Next review date 31/03/2016

36
SSC/N9005 Develop your knowledge, skills and competence

National Occupational
Standard

Overview

This unit is about taking action to ensure you have the knowledge and skills you need to perform
competently in your current job role and to take on new responsibilities, where required.

37
 SSC/N9005 Develop your knowledge, skills and competence
Unit Code SSC/N9005
Unit Title
Applicable NOS Unit

Develop your knowledge, skills and competence

(Task)
Description This unit is about taking action to ensure you have the knowledge and skills you need
to perform competently in your current job role and to take on new responsibilities,
where required.
Competence is defined as: the application of knowledge and skills to perform to the
standards required.
Scope This unit/task covers the following:
Appropriate people may be:
 line manager
 human resources specialists
 learning and development specialists
 peers
Job role:
 current responsibilities as defined in your job description
 possible future responsibilities
Learning and development activities:
 formal education and training programs, leading to certification
 non-formal activities (such as private study, learning from colleagues, project
work), designed to meet learning and development objectives but without
certification
Appropriate action may be:
 undertaking further learning and development activities
 finding further opportunities to apply your knowledge and skills
Performance Criteria (PC) w.r.t. the Scope
To be competent, you must be able to:
PC1. obtain advice and guidance from appropriate people to develop your
knowledge, skills and competence
PC2. identify accurately the knowledge and skills you need for your job role
PC3. identify accurately your current level of knowledge, skills and competence
and any learning and development needs
PC4. agree with appropriate people a plan of learning and development activities
to address your learning needs
PC5. undertake learning and development activities in line with your plan
PC6. apply your new knowledge and skills in the workplace, under supervision
PC7. obtain feedback from appropriate people on your knowledge and skills and

38
SSC/N9005 Develop your knowledge, skills and competence
how effectively you apply them
PC8. review your knowledge, skills and competence regularly and take appropriate
action
Knowledge and Understanding (K)
A. Organizational You need to know and understand:
Context KA1. your organization’s procedures and guidelines for developing your
(Knowledge of the knowledge, skills and competence and your role and responsibilities in
company/ relation to this
organization and KA2. the importance of developing your knowledge, skills and competence to you
its processes) and your organization
KA3. different methods used by your organization to review skills and knowledge
including:
 training need analysis
 skills need analysis
 performance appraisals
KA4. how to review your knowledge and skills against your job role using different
methods and analysis
KA5. different types of learning and development activities available for your job
role and how to access these
KA6. how to produce a plan to address your learning and development needs, who
to agree it with and the importance of undertaking the planned activities
KA7. different types of support available to help you plan and undertake learning
and development activities and how to access these
KA8. why it is important to maintain records of your learning and development
KA9. methods of obtaining and accepting feedback from appropriate people on
your knowledge skills and competence
KA10. how to use feedback to develop in your job role
B. Technical You need to know and understand:
Knowledge KB1. the knowledge and skills required in your job role
KB2. your current learning and development needs in relation to your job role
KB3. different types of learning styles and methods including those that help you
learn best
KB4. the importance of taking responsibility for your own learning and
development
KB5. to the importance of learning and practicing new concepts, theory and how
to apply these in the work environment or on samples.
KB6. how to explore sample problems and apply solutions
Skills (S)
39
SSC/N9005 Develop your knowledge, skills and competence
A. Core Skills/ Writing Skills
Generic Skills You need to know and understand how to:
SA1. communicate with colleagues in writing
Reading Skills
You need to know and understand how to:
SA2. read instructions, guidelines and procedures
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:
SA3. ask for clarification and advice from line managers
B. Professional Skills Decision Making
You need to know and understand how to:
SB1. make a decision on a suitable course of action
Plan and Organize
You need to know and understand how to:
SB2. plan and organize your work to achieve targets and deadlines
Customer Centricity
You need to know and understand how to:
SB3. check that your own work meets customer requirements
Problem Solving
You need to know and understand how to:
SB4. refer anomalies to the line manager
Analytical Thinking
You need to know and understand how to:
SB5. analyze data and activities
Critical Thinking
You need to know and understand how to:
SB6. apply balanced judgments to different situations
Attention to Detail
You need to know and understand how to:
SB7. check your work is complete and free from errors
SB8. get your work checked by peers
Team Working
You need to know and understand how to:
SB9. work effectively in a team environment
C. Technical Skills You need to know and understand how to:
SC1. use information technology effectively
SC2. agree objectives and work requirements

40
SSC/N9005 Develop your knowledge, skills and competence
SC3. keep up to date with changes, procedures and practices in your role

41
SSC/N9005 Develop your knowledge, skills and competence
NOS Version Control

NOS Code SSC/N9005

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 30/04/2013
Industry Sub-sector IT Services Last reviewed on 31/01/2015

Next review date 31/03/2016

42
 Nomenclature for QP and NOS Units
_____________________________________________________________________________
Qualifications Pack
9 characters
SSC/Q0101

SSC denoting Software & Services

Companies (IT-ITeS industry) QP number (2 numbers)

Q denoting Qualifications Pack Occupation (2 numbers)

National Occupational Standard

9 characters
SSC/N0101

SSC denoting Software & Services

Companies (IT-ITeS industry) NOS number (2 numbers)

N denoting National Occupational Occupation (2 numbers)

Standard

Occupational Standard
9 characters
SSC/N0101

SSC denoting Software & Services

Companies (IT-ITeS industry) OS number (2 numbers)

O denoting Occupational Standard Occupation (2 numbers)

It is important to note that an OS unit can be denoted with either an ‘O’ or an ‘N’.
 If an OS unit denotes ‘O’, it is an OS unit that is an international standard. An example of OS unit
denoting ‘O’ is SSC/O0101.
 If an OS unit denotes ‘N’, it is an OS unit that is a national standard and is applicable only for the
Indian IT-ITeS industry. An example of OS unit denoting ‘N’ is SSC/N0101

43
 Nomenclature for QP and NOS Units

The following acronyms/codes have been used in the nomenclature above:

Sub-Sector Range of Occupation numbers

IT Service (ITS) 01-20
Business Process Management (BPM) 21-40
Engg. and R&D (ERD) 41-60
Software Products (SPD) 61-80

Sequence Description Example

Three letters Industry name SSC

(Software & Service Companies )
Slash / /
Next letter Whether QP or NOS N
Next two numbers Occupation Code 01
Next two numbers OS number 01

44
 Criteria for Assessment of Trainees

Job Role Software Developer

Qualification Pack SSC/Q0501
Sector Skill Council IT-ITeS

Guidelines for Assessment:

1. Criteria for assessment for each Qualification Pack (QP) will be created by the Sector Skill Council (SSC). Each
performance criteria (PC) will be assigned Theory and Skill/Practical marks proportional to its importance in
NOS.
2. The assessment will be conducted online through assessment providers authorised by SSC.
3. Format of questions will include a variety of styles suitable to the PC being tested such as multiple choice
questions, fill in the blanks, situational judgment test, simulation and programming test.
4. To pass a QP, a trainee should pass each individual NOS. Standard passing criteria for each NOS is 70%.
5. For latest details on the assessment criteria, please visit www.sscnasscom.com.

Marks Allocation
Skills
Assessment Outcomes Assessment Criteria for Outcomes Total Mark Out of Theory Practical
1.SSC/N0501 (Contribute PC1. check your understanding of the Business
to the design of software Requirements Specification (BRS)/User
products and Requirements Specification (URS) with
applications) appropriate people 10 10 0
PC2. check your understanding of the Software
Requirements Specification (SRS) with
appropriate people 10 10 0
PC3. check your understanding of High Level
Design (HLD) with appropriate people 10 10 0
PC4. design basic programming structures to
implement functionality in line with
requirements defined in BRS/URS, SRS and HLD 100 30 0 30
PC5. review your designs with appropriate
people 5 5 0
PC6. analyze inputs from appropriate people to
identify, resolve and record design defects and
inform future designs 15 0 15
PC7. document your designs using standard
templates and tools 10 0 10
PC8. comply with your organization’s policies,
procedures and guidelines when contributing to
the design of software products and
applications 10 0 10

45
 Criteria for Assessment of Trainees
Total 100 35 65
2.SSC/N0502 (Develop PC1. check your understanding of the Business
software code to Requirements Specification (BRS), Software
specification) Requirements Specification (SRS), High Level
Design (HLD) and Low Level Design (LLD) with
appropriate people 5 5 0
PC2. access reusable components, code
generation tools and unit testing tools from
your organization’s knowledge base 5 0 5
PC3. convert technical specifications into code
to meet the requirements, leveraging reusable
components, where available 30 0 30
PC4. create appropriate unit test cases (UTCs) 10 0 10
PC5. review codes and UTCs with appropriate
people 5 5 0
PC6. execute UTCs and document results 100 5 0 5
PC7. rework the code and UTCs to fix identified
defects 10 0 10
PC8. analyze inputs from appropriate people to
inform future designs 5 5 0
PC9. record corrective actions for identified
defects to inform future designs 10 0 10
PC10. submit tested code for approval by
appropriate people 5 5 0
PC11. update your organization’s knowledge
base with your experiences of the code
developed 5 0 5
PC12. comply with your organization’s policies,
procedures and guidelines when developing
software code to specification 5 0 5
Total 100 20 80
3.NOS/N9001 (Manage PC1. establish and agree your work
your work to meet requirements with appropriate people
requirements) 6.25 0 6.25
PC2. keep your immediate work area clean
and tidy 12.5 6.25 6.25
PC3. utilize your time effectively 12.5 6.25 6.25
PC4. use resources correctly and efficiently 18.75 6.25 12.5
PC5. treat confidential information correctly 100 6.25 0 6.25
PC6. work in line with your organization’s
policies and procedures 12.5 0 12.5
PC7. work within the limits of your job role 6.25 0 6.25
PC8. obtain guidance from appropriate
people, where necessary 6.25 0 6.25
PC9. ensure your work meets the agreed
requirements 18.75 6.25 12.5
Total 100 25 75
46
 Criteria for Assessment of Trainees
4.SSC/N9002 (Work PC1. communicate with colleagues clearly,
effectively with concisely and accurately
colleagues) 20 0 20
PC2. work with colleagues to integrate your
work effectively with theirs 10 0 10
PC3. pass on essential information to colleagues
in line with organizational requirements 10 10 0
PC4. work in ways that show respect for
colleagues 20 0 20
PC5. carry out commitments you have made to 100
colleagues 10 0 10
PC6. let colleagues know in good time if you
cannot carry out your commitments, explaining
the reasons 10 10 0
PC7. identify any problems you have working
with colleagues and take the initiative to solve
these problems 10 0 10
PC8. follow the organization’s policies and
procedures for working with colleagues 10 0 10
Total 100 20 80
5.SSC/N9003 (Maintain a PC1. comply with your organization’s current
healthy, safe and secure health, safety and security policies and
working environment) procedures 20 10 10
PC2. report any identified breaches in health,
safety, and security policies and procedures to
the designated person 10 0 10
PC3. identify and correct any hazards that
you can deal with safely, competently and
within the limits of your authority 20 10 10
PC4. report any hazards that you are not
100
competent to deal with to the relevant person
in line with organizational procedures and warn
other people who may be affected 10 0 10
PC5. follow your organization’s emergency
procedures promptly, calmly, and efficiently 20 10 10
PC6. identify and recommend opportunities
for improving health, safety, and security to the
designated person 10 0 10
PC7. complete any health and safety records
legibly and accurately 10 0 10
Total 100 30 70
PC1. establish and agree with appropriate
6.SSC/N9004 (Provide
people the data/information you need to
data/information in
provide, the formats in which you need to
standard formats)
provide it, and when you need to provide it 100 12.5 12.5 0
PC2. obtain the data/information from reliable
sources 12.5 0 12.5
PC3. check that the data/information is 12.5 6.25 6.25

47
 Criteria for Assessment of Trainees
accurate, complete and up-to-date
PC4. obtain advice or guidance from
appropriate people where there are problems
with the data/information 6.25 0 6.25
PC5. carry out rule-based analysis of the
data/information, if required 25 0 25
PC6. insert the data/information into the
agreed formats 12.5 0 12.5
PC7. check the accuracy of your work, involving
colleagues where required 6.25 0 6.25
PC8. report any unresolved anomalies in the
data/information to appropriate people 6.25 6.25 0
PC9. provide complete, accurate and up-to-date
data/information to the appropriate people in
the required formats on time 6.25 0 6.25
Total 100 25 75
7.SSC/N9005 (Develop PC1. obtain advice and guidance from
your knowledge, skills appropriate people to develop your knowledge,
and competence) skills and competence 10 0 10
PC2. identify accurately the knowledge and
skills you need for your job role 10 0 10
PC3. identify accurately your current level of
knowledge, skills and competence and any
learning and development needs 20 10 10
PC4. agree with appropriate people a plan of
learning and development activities to address
your learning needs 100 10 0 10
PC5. undertake learning and development
activities in line with your plan 20 10 10
PC6. apply your new knowledge and skills in the
workplace, under supervision 10 0 10
PC7. obtain feedback from appropriate people
on your knowledge and skills and how
effectively you apply them 10 0 10
PC8. review your knowledge, skills and
competence regularly and take appropriate
action 10 0 10
Total 100 20 80

48