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With The Strategic Location of Colombo Port, MAC Continue Its Warehouse Operations in

This document discusses a research problem at MAC warehouse operations. MAC consolidates cargo from multiple countries at its warehouse before shipping to customers. The warehouse process currently takes 5 hours to handle 40 foot containers using manual paperwork, which allows for only 45 containers per week despite capacity for 70. This causes delays, errors, and dissatisfied customers. The research aims to explore how radio frequency identification (RFID) technology could impact warehouse efficiency by reducing process time, providing real-time data, and minimizing human errors. The objectives are to identify RFID's potential to improve efficiency, increase handling capacity to 70 containers per week, provide real-time data, and reduce human errors.

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Nilusha Wijesooriya
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38 views

With The Strategic Location of Colombo Port, MAC Continue Its Warehouse Operations in

This document discusses a research problem at MAC warehouse operations. MAC consolidates cargo from multiple countries at its warehouse before shipping to customers. The warehouse process currently takes 5 hours to handle 40 foot containers using manual paperwork, which allows for only 45 containers per week despite capacity for 70. This causes delays, errors, and dissatisfied customers. The research aims to explore how radio frequency identification (RFID) technology could impact warehouse efficiency by reducing process time, providing real-time data, and minimizing human errors. The objectives are to identify RFID's potential to improve efficiency, increase handling capacity to 70 containers per week, provide real-time data, and reduce human errors.

Uploaded by

Nilusha Wijesooriya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Research problem

With the strategic location of Colombo port, MAC continue its warehouse operations in
Multi-Country Consolidations (MCC) for long time period. MAC consolidation center is being collect
cargo from different countries and then ship out for MATALAN retail Ltd, UK. The following figure
shows the warehouse process of MAC.

Unloading

5 hours

Storing
1 hour

QC transfer

Tallying

Picking

Update the buyer


system
Dispatching

The warehouse operations take nearly 5 hours to handle 40 FT container with use of three operators and a
tally clerk. To take the tallying process they need to wait for one hour to complete the above stage. since
they use manual- paper work for the whole process, they unable to have real time data. Manual process
makes human errors which cause in rechecking and more time on process. This situation makes them to
handle only 45 containers per week even though they have warehouse capacity for maintain 70 containers
per week. These issues make their customer dissatisfaction, failures in meeting customer KPIs on time,
miss the business opportunities and damage customer trust.

In this case, MAC warehouse has three main problems.

i. Long cycle time of unloading process


ii. Unavailability of real time data
iii. Human errors in whole process
Research question

RFID technology is more appropriate in improve the warehouse efficiency and reduce human error rates
(Sooksaksun and Sudsertsin, 2014). In this context research question arise as “What is the impact of
RFID on warehouse operations efficiency of MAC?”

Research aim

This study aims to explore the impact of Radio Frequency Identification (RFID) on Warehouse operations.
Study findings will help MAC increase warehouse process efficiency by reducing the process handling
time, providing real-time data and reduce human errors. Finally, study will help MAC warehouse
management to handle better customer relationships and satisfy their customers.

Research objectives

1. To identify the issues, challenges and need of RFID technology in warehouse process
efficiency.
2. To maximize the warehouse efficiency by increasing warehouse handling capacity
from 45 containers to 70 containers per week.
3. To provide real time data related to warehouse processes.
4. To minimize the human errors by reducing human involvement in warehouse
processes.

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