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(Solved) RDP Authentication Error Function Requested Is Not Supported

1. The document discusses solutions to the "Authentication Error Function Requested Is Not Supported" error that users receive when trying to login remotely via RDP after installing the May 2018 Windows updates. 2. The error is caused by recent updates fixing a vulnerability, and there are 4 solutions provided: installing updates on the target computer, using Group Policy to change encryption settings, editing the Windows Registry similarly, or uninstalling the relevant updates on the local computer. 3. The recommended solution is to install updates on the target remote computer, and the document provides specific updates to install for Windows Server 2016, 2012 R2, and how to implement the other solutions.

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Faysal Ahmmed
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135 views4 pages

(Solved) RDP Authentication Error Function Requested Is Not Supported

1. The document discusses solutions to the "Authentication Error Function Requested Is Not Supported" error that users receive when trying to login remotely via RDP after installing the May 2018 Windows updates. 2. The error is caused by recent updates fixing a vulnerability, and there are 4 solutions provided: installing updates on the target computer, using Group Policy to change encryption settings, editing the Windows Registry similarly, or uninstalling the relevant updates on the local computer. 3. The recommended solution is to install updates on the target remote computer, and the document provides specific updates to install for Windows Server 2016, 2012 R2, and how to implement the other solutions.

Uploaded by

Faysal Ahmmed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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[Solved] RDP Authentication Error Function

Requested Is Not Supported


3 Comments / By iTechtics Staff / May 14, 2018 / Windows / Group Policy,
Troubleshooting, Windows Registry
After the May 2018 update to Windows 10, most of the users who use Remote Desktop
function are facing an issue where they get the following error while logging in to a
remote computer via RDP.
An authentication error has occurred.
The function requested is not supported

Remove computer: [computername]


This could be due to CredSSP encryption oracle remediation.
For more information, see https://go.microsoft.com/fwlink/?linkid=866660

Authentication Error Function


Requested Is Not Supported
This is due to a recent vulnerability fixed in Windows 10 and Windows 7. After installing
the latest update KB4103727 for Windows 10 Version 1709 and KB4103718 for
Windows 7, you will start getting this error.

Quick Summary [hide]


 1 4 solutions to Authentication Error Function Requested Is Not
Supported
 1.1 Solution 1: Install updates on the target computer
 1.2 Solution 2: Using Group Policy
 1.3 Solution 3: Using Registry Editor
 1.4 Solution 4: Uninstall updates from your computer
 2 Final words
 2.1 Must Read Articles:

4 solutions to Authentication
Error Function Requested Is
Not Supported
Let’s go through some resolutions to this problem.

Solution 1: Install updates on the target


computer
The first and the most recommended solution to this issue is to update the target
computer on which you are trying to connect remotely. Go to Windows Update and
check for updates. Install all the updates specifically related to CVE-2018-0886.
Specifically, if the target computer is running Windows Server 2016, you should install
KB4103723 and if you are using Windows Server 2012 R2, then you should install
KB4103725.

A server reboot will be required after installing these updates.

If you do not want to update the computer or it’s not in your access then you can try the
other solutions listed below.

Solution 2: Using Group Policy


 Go to Run –> gpedit.msc to open Group Policy Editor.
 Go to the following policy path:
Computer Configuration -> Administrative Templates -> System ->
Credentials Delegation
Credentials
Delegation group policy
 From the right-hand pane, open Encryption Oracle
Remediation.
 Select Enabled and set the protection level to Vulnerable.

Encryption Oracle
Remediation policy
 Go to command prompt and run the following command:
gpupdate /force
This will apply the group policy immediately and you will be able to use Remote Desktop
without restarting the computer.
Solution 3: Using Registry Editor
The same thing can be achieved through Windows Registry. Here are the steps:

 Go to Run –> regedit to open Registry Editor.


 Go to the following key:
HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\CredSSP\Pa
rameters
 In the right-hand pane, edit the DWORD value of
AllowEncryptionOracle key to 2.
 If you can’t find the key, you will need to create it. Otherwise,
you can download the following registry file, double-click to run it and it will
automatically create the key and set it for you.

  CredSSP Parameters Registry (364 bytes, 41 hits)

Solution 4: Uninstall updates from your


computer
Another workaround is to uninstall the updates from your computer. If you are using
Windows 10 Version 1709, you should uninstall the update KB4103727 and KB4103718
if you’re running Windows 7. Uninstalling these updates requires the computer to be
restarted.

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