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BS Notes MODULE 5

The document discusses emotional intelligence and its components. It defines emotional intelligence as the ability to recognize one's own emotions and manage them appropriately. The five components of emotional intelligence are knowing one's own emotions, managing emotions, motivating oneself, recognizing emotions in others, and handling relationships. The document also discusses positive and negative emotions, the importance of emotions for survival, decision-making, communication, predicting behavior and happiness. Finally, it provides tips for managing emotions during conflicts.

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238 views

BS Notes MODULE 5

The document discusses emotional intelligence and its components. It defines emotional intelligence as the ability to recognize one's own emotions and manage them appropriately. The five components of emotional intelligence are knowing one's own emotions, managing emotions, motivating oneself, recognizing emotions in others, and handling relationships. The document also discusses positive and negative emotions, the importance of emotions for survival, decision-making, communication, predicting behavior and happiness. Finally, it provides tips for managing emotions during conflicts.

Uploaded by

pvr2k1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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MODULE 5

BUILDING EMOTIONAL COMPETENCE

 MEANING OF EMOTIONAL INTELLIGENCE:

Emotional Intelligence Quotient (EIQ) is defined as a set of competencies demonstrating


the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them
best according to the situation.

 COMPONENTS OF EMOTIONAL INTELLIGENCE:

Daniel Goleman has suggested that there are five components of EIQ:

1. Knowing our own emotions: Emotions are termed as powerful reactions. It means to say that
everyone should be aware of his emotions. However, this is not the case. It has been proved that
some are highly aware of their emotional side of life, and others are perfectly oblivious to their
emotions. It has some serious implications for day-to-day life. If one is not aware of his
emotions how can one make a judgment like whom to marry, whom to date with, or which
car to buy. Second, it has been observed that when one is not has any inkling about one’s
emotions then they are found to be low in expressiveness. Expressiveness means showing your
expressions through facial expressions, body language, and other gestures. Lack of
expressiveness hurts in terms of interpersonal relationships since, other people will find it tough
to decipher the inner world of that person. Hence, being aware of one’s emotions is a must.

2. Managing your own emotions: In day-to-day life, often we try to manage our emotions. It is
like regulating the nature, intensity and expression of concerned emotions. For example, if we
don’t get expected grade in the examination, we try to remain calm before our parents,
nevertheless, the emotions running behind our face is not good. Managing emotions is very much
important for your mental health and for keeping your interaction with others efficient.

3. Motivating ourselves: To get something special in our life, one thing that matters most is self
motivation. Motivating oneself to work hard and be on right direction is one of the main aspects
of Emotional Intelligence. Being high in this can give surprising results for any individual.

4. Recognizing and influencing others’ emotions: This relates to the ability to understand
others exactly. It is to recognize their mood and the emotions that they had at any point of time.
As life experience says, this ability is very much valuable in practical settings. For example,
understanding others’ mood and emotions exactly can say us whether it is the right time or not to
ask for a favor.

5. Handling relationship: Handling relationship is the most important point of strong


interpersonal relationship. We have seen many people who handle relationship very well and in
the process become successful. On the other hand, some people make a total mess of their
interpersonal relationship. This is the basic difference between having good EQ and not. A
person with high EQ will always handle relationship in optimum way.

 POSITIVE AND NEGATIVE EMOTIONS:

Negative emotions are, for example: apathy, grief, fear, hatred, shame, blame, regret,
resentment, anger, hostility. Criticized, Disrespected, Embarrassed, Humiliated, Inferior,
Insulted.
Positive emotions are, for example: interest, enthusiasm, boredom, laughter, empathy, action,
curiosity, love, Aware, Awesome, Balanced, and Beautiful, Believing, Blessed, Blissful, Brave,
Bright, Brilliant, Calm, and Capable.

 IMPORTANCE OF EMOTIONS:

Survival
Nature developed our emotions over millions of years of evolution. As a result, our emotions
have the potential to serve us today as a delicate and sophisticated internal guidance system. Our
emotions alert us when natural human need is not being met. For example, when we feel lonely,
our need for connection with other people is unmet. When we feel afraid, our need for safety is
unmet. When we feel rejected, it is our need for acceptance which is unmet.

Decision Making
Our emotions are a valuable source of information. Our emotions help us make decisions.
Studies show that when a person’s emotional connections are severed in the brain, he cannot
make even simple decisions. Why? Because he doesn’t know how he will feel about his choices.

Predicting Behavior
Our feelings are also useful in helping us predict our own, and others’ behavior.

Communication
Our emotions help us communicate with others. Our facial expressions, for example, can convey
a wide range of emotions. If we look sad or hurt, we are signaling to others that we need their
help. If we are verbally skilled we will be able to express more of our emotional needs and
thereby have a better chance of filling them. If we are effective at listening to the emotional
troubles of others, we are better able to help them feel understood, important and cared about.

Happiness
The only real way to know that we are happy is when we feel happy. When we feel happy, we
feel content and fulfilled. This feeling comes from having our needs met, particularly our
emotional needs. We can be warm, dry, and full of food, but still unhappy. Our emotions and our
feelings let us know when we are unhappy and when something is missing or needed. The better
we can identify our emotions, the easier it will be to determine what is needed to be happy.

 MANAGING YOUR EMOTIONS:

Strong emotions are both a cause of, and a result of conflict. People in conflict may have
a variety of strong and often negative emotions--anger, distrust, disappointment, frustration,
confusion, worry, or fear. These emotions often mask the substantive issues in dispute. However,
the emotions, too, are real and must be dealt with.

1) Recognize and understand your own emotions as well as your opponents'.


2) Determine the source of the feelings.
3) Talk about feelings--yours and your opponents'. Don't suppress them, or deny them--
acknowledge them and deal with them directly.
4) Express your own feelings in a non-confrontational way. This can be done, for example, by
using I-messages, where you say "I feel angry because. . ." rather than "You made me angry by. .
." The first approach explains your feelings without accusing anyone else, while the second
focuses blame on the opponent who is likely to become hostile or defensive in response..
5) Acknowledge your opponents' feelings as legitimate.
6) Do not react emotionally to emotional outbursts. You should acknowledge the outburst with
active listening (which shows that you understand the strength of the speaker's feelings),
7) Use symbolic gestures. Gestures such as apologies, sympathy notes, shared meals, or even
handshakes can be very useful in expressing respect and defusing negative emotions at little cost.

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