Ruckus Wireless ™

ZoneDirector Release 9.13 ™

Syslog Event Message Reference Guide

Part Number 800-71310-001 Rev A

Published July 2016

www.ruckuswireless.com
Copyright Notice and Proprietary Information
Copyright 2016. Ruckus Wireless, Inc. All rights reserved.
No part of this documentation may be used, reproduced, transmitted, or translated, in any form or by any means,
electronic, mechanical, manual, optical, or otherwise, without prior written permission of Ruckus Wireless, Inc.
(“Ruckus”), or as expressly provided by under license from Ruckus.

Destination Control Statement

Technical data contained in this publication may be subject to the export control laws of the United States of America.
Disclosure to nationals of other countries contrary to United States law is prohibited. It is the reader’s responsibility to
determine the applicable regulations and to comply with them.

Disclaimer
THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL
INFORMATION PURPOSES ONLY. RUCKUS AND ITS LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE
MATERIAL IS ERROR-FREE, ACCURATE OR RELIABLE. RUCKUS RESERVES THE RIGHT TO MAKE CHANGES OR
UPDATES TO THE MATERIAL AT ANY TIME.

Limitation of Liability
IN NO EVENT SHALL RUCKUS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUEN-
TIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE
OF, THE MATERIAL.

Trademarks
Ruckus Wireless, Ruckus, Bark Logo, BeamFlex, ChannelFly, Ruckus Pervasive Performance, SmartCell, ZoneFlex,
Dynamic PSK, FlexMaster, MediaFlex, MetroFlex, Simply Better Wireless, SmartCast, SmartMesh, SmartSec, Speed-
Flex, ZoneDirector, ZoneSwitch, and ZonePlanner are trademarks of Ruckus Wireless, Inc. in the United States and
other countries. All other product or company names may be trademarks of their respective owners.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 2

Contents

About This Guide

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1 Syslog Event Messages

Syslog Event Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Enabling Syslog Message Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Debug Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Configuring Remote Syslog Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
ZoneDirector Syslog Event Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 Appendix - Changes in This Version

Changes in This Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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About This Guide

This Ruckus Wireless ZoneDirector Syslog Event Message Reference Guide

provides explanations and suggested actions for ZoneDirector version 9.13 syslog
event messages.
This guide is written for service operators and system administrators who are
responsible for managing, configuring, and troubleshooting Ruckus Wireless
devices. Consequently, it assumes a basic working knowledge of local area
networks, wireless networking and wireless devices.

NOTE If release notes are shipped with your Ruckus Wireless product and the
information there differs from the information in this guide, follow the instructions in
the release notes.
Most user guides and release notes are available in Adobe Acrobat Reader Portable
Document Format (PDF) or HTML on the Ruckus Wireless Support Web site at
https://support.ruckuswireless.com/documents.

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 About This Guide
Document Conventions

Document Conventions
The following two tables list the text and notice conventions that are used throughout
this guide.

Table 1. Text conventions

Convention Description Example
monospace Represents information as it [Device name]>
appears on screen
monospace bold Represents information that [Device name]> set
you enter ipaddr 10.0.0.12
default font bold Keyboard keys, software On the Start menu, click All
buttons, and field names Programs.
italics Screen or page names Click Advanced Settings.
The Advanced Settings
page appears.

Table 2. Notice conventions

Notice Type Description
NOTE Information that describes important features or instructions
CAUTION! Information that alerts you to potential loss of data or potential
damage to an application, system, or device
WARNING! Information that alerts you to potential personal injury

Related Documentation
In addition to this Reference Guide, each ZoneDirector documentation set includes
the following:
• User Guide: Provides instructions for setup, configuration and management of
ZoneDirector and ZoneFlex access points.
• Online Help: Provides instructions for performing tasks using the ZoneDirector
Web interface. The online help is accessible from the Web interface and is
searchable.
• Release Notes: Provide information about the current software release, including
new features, enhancements, and known issues.

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 About This Guide
Documentation Feedback

Documentation Feedback
Ruckus Wireless is interested in improving its documentation and welcomes your
comments and suggestions. You can email your comments to Ruckus Wireless at:
[email protected]
When contacting us, please include the following information:
• Document title
• Document part number (on the cover page)
• Page number (if appropriate)
For example:
• ZoneDirector 9.13 Syslog Event Message Reference Guide
• Part number: 800-71310-001 Revision A
• Page 88

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Syslog Event Messages
1
In this chapter:
• Syslog Event Messages
• Enabling Syslog Message Delivery
• ZoneDirector Syslog Event Messages

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 Syslog Event Messages
Syslog Event Messages

Syslog Event Messages

This document describes the syslog warning and event messages that ZoneDirector
sends to a syslog server, along with their severity level and recommended actions,
where applicable.
The syslog messages are current as of ZoneDirector firmware version 9.13.

Enabling Syslog Message Delivery

To configure ZoneDirector to send event messages to a syslog server, go to
Configure > System on the ZoneDirector Web interface and scroll down to the
Log Settings section. Click Enable reporting to remote syslog server at _____
(IP address) and enter the IP address of the destination server in the field provided.

Figure 1. Enabling syslog event message delivery

Select the event log level that you would like to receive and click Apply to save
changes.

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 Syslog Event Messages
Enabling Syslog Message Delivery

Debug Log Settings

You can also select which debug log components should be sent to the syslog
server from the Administration > Diagnostics page, Debug Logs section.

Figure 2. Setting debug logs

These debug messages are not listed in the following table, which lists ZoneDirector
event messages only.

Configuring Remote Syslog Advanced Settings

Advanced Syslog settings allow you to override the default Facility Name and Priority
Level of messages sent to the syslog server. In this way, users can separate different
kinds of syslogs according to the facility name on the syslog server side.
To configure remote syslog advanced settings:
1 Go to Configure > System.
2 Scroll down to Log Settings, and expand the Remote Syslog Advanced
Settings section.
3 In ZoneDirector Settings, set the facility name as follows:
• Keep Original: Retain the original facility name.
• local0 - local7: Specify facility name.
4 Set the priority level as follows:
• All: Include all syslog messages.

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 Syslog Event Messages
ZoneDirector Syslog Event Messages

• 0(emerg), 1(alert), 2(crit), 3(err), 4(warning), 5(notice), 6(info), 7(debug): Lower

numbers indicate higher priority. The syslog server will only receive logs
whose priority levels are the same as or lower than the configured level.
5 Repeat step 4 for Managed AP Settings. ZoneDirector and Access Points can
use different facility and priority settings. All managed APs share the same facility
and priority settings.

ZoneDirector Syslog Event Messages

The event messages are a subset of the full syslog and are displayed on the Monitor
> All Events/Activities page. The options in Configure > System > Log Settings
control the content of the Events/Activities viewer only and not the full syslog
(configured in Administer > Diagnostics).

Below is a listing of Event log messages.

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
ZoneDirector service restarted Warning No action required. One of the ZD processes was restarted

System warm restarted with {reason} Warning No action required. ZD system restart/reboot

System cold restarted Warning Contact Ruckus ZD went through a power-cycle

Technical Support if this
message appears
frequently.

System interface {ifindex} Show More Contact Ruckus ZD's interface (ethernet/bridge) went down
linkdown,admin Technical Support if this
status{ifadmin},adminoper{ifoper}. message appears
frequently.

System interface {ifindex} linkup,admin Show More No action required. ZD's interface (ethernet/bridge) came back up
status{ifadmin},adminoper{ifoper}.

System restarted by administrator. Show More No action required. ZD restarted from GUI/CLI by administrator

System shutdown by administrator. Show More No action required. ZD shutdown from GUI/CLI by administrator

System upgraded. Show More No action required. ZD system upgraded to a different software release

SSL certificate replaced by administrator. Show More No action required. ZD's SSL certificate replaced by administrator

Intermediate certificate added by Show More No action required. ZD's intermediate certificate added by admin
administrator.

SSL certificate and private key replaced Show More No action required. ZD's SSL certificate and private key replaced by administrator for
by administrator for Smart Redundancy. Smart Redundancy

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 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
ZD/AP Ruckus PKI certificates installation Show More No action required. ZD/AP certificate upgrade to Ruckus PKI certificates started.
started by administrator.

Private key and SSL certificate renewed Show More No action required. ZD's SSL certificate and private key renewed by administrator
by administrator.

Failed to install ZD/AP Ruckus PKI Warning Try again. If you Failed to install Ruckus PKI certificate
certificates. encounter this
message frequently,
contact Ruckus
Technical Support.

ZD/AP Ruckus PKI certificates Warning No action required. ZD/AP certificate upgrade to Ruckus PKI certificates successful.
successfully installed on ZoneDirector.

System configuration restored by Show More No action required. ZD's system configuration restored by administrator
administrator.

System configuration restored to factory Show More No action required. ZD's system default configuration restored by administrator
default by administrator.

System uses DHCP to obtain IP address. Show More No action required. ZD is using DHCP to obtain system IP address.

System uses Auto Configuration to obtain Show More No action required. ZD is using IPv6 auto-configuration to obtain system IP address.
IPv6 address.

System IP mode is set to {ipmode}. Show More No action required. ZD system ipmode set.

System IP address is set to {ip}. Warning No action required. ZD's system IP address was set by administrator

System IP address is set to {ip}. Show More No action required. ZD's system IP address was set by administrator

IPv6 address of the system is set to {ipv6}. Show More No action required. ZD's system IP address(IPv6) was set by administrator

System name is set to {hostname}. Show More No action required. ZD's system name is set/changed

Admin password changed from {ip}. Show More No action required. ZD's admin password has changed

Admin has completed the Installation Show More No action required. Administrator has completed the installation wizard
Wizard.

ZD image has been upgraded from {old- Warning No action required. ZD's image has been upgraded from <version-1> to <version-2>
version} to {new-version}

ZD upgrade failed rollback to {old- Warning Try again. If you ZD's image failed to rollback to version mentioned
version} encounter this
message frequently,
contact Ruckus
Technical Support.

ZD upgrade failed, a system reboot is Warning Reboot ZoneDirector ZD's image upgrade failed, system reboot is required to rollback to
required to rollback to {old-version} and try again. If you version mentioned
encounter this
message frequently,
contact Ruckus
Technical Support.

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 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
ZD upgrade failed, please try again Warning Try again. If you ZD's image upgrade failed, please try again.
encounter this
message frequently,
contact Ruckus
Technical Support.

ZD {image} image integrity check passed. Show More No action required. ZD's image integrity check passed

ZD {image} image is corrupted, use Warning Try again. If you ZD's image appears corrupted,please try software upgrade menu
Software Upgrade to repair encounter this to repair system to known image state.
message frequently,
contact Ruckus
Technical Support.

ZD auto-recovery successful Show More No action required. ZD's auto-recovery succeeded

ZD auto-recovery failed Critical Contact Ruckus ZD's auto-recovery failed

Technical Support.

ZD's dhcp pool is full Show More Expand the DHCP pool ZD's current DHCP pool is full, no new clients can be admitted
or remove clients from unless existing clients are removed or pool is expanded.
the existing pool.

ZD's dhcp pool is abundant Show More No action required. ZD's current DHCP pool has enough entries to service clients.

FM user{fm_user} logs in from {ip} Show More No action required. FM: login by user specified was successful and was from IP
address in message.

FM user{fm_user} logs in failure from {ip} Show More Try again. If you FM: login by user specified was a failure.
encounter this
message frequently,
contact Ruckus
Technical Support.

{admin} logs in from {ip} Show More No action required. ZD's admin logged in from IP address specified.

{admin} logs in failure from {ip} Show More Try again. If you ZD's admin login failed.
encounter this
message frequently,
contact Ruckus
Technical Support.

Unable to authenticate {admin} from {ip} Warning Try again. If you ZD:Unable to authenticate admin (from IP address) using specified
using the specified authentication server encounter this authentication server.
(connection error or timeout) message frequently,
contact Ruckus
Technical Support.

{admin} is locked out for 1 hour (20 failed Warning Try again. If you ZD:Admin is locked out for 1 hour from logging in.
login attempts in 5 minutes) encounter this
message frequently,
contact Ruckus
Technical Support.

{admin} logged out from {ip} Show More No action required. ZD:Admin has logged out (from IP address)

All clients disconnected by admin Show More No action required. ZD: All clients disconnected by administrator.

Administrator initiates an active scan from Show More No action required. ZD admin initiates a scan request for all AP's.
all AP's

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 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
Administrator initiates an active scan from Show More No action required. ZD admin initiates a scan request for specified AP.
{ap}

Temporary license {name} has expired Critical Contact Ruckus ZD: temp license has expired and all features dependent on this
and all features of this license are disabled Technical Support to are disabled.
acquire a permanent
license.

Temporary license {name} will expire Warning Contact Ruckus ZD: temp license will expire in 1 day.
within one day Technical Support to
acquire a permanent
license.

Temporary license {name} will expire Show More Contact Ruckus ZD: temp license will expire in 2 days.
within two days Technical Support to
acquire a permanent
license.

Rogue DHCP server detector enabled Show More No action required. ZD: Rogue DHCP server detector process enabled

Rogue DHCP server detector disabled Show More No action required. ZD: Rogue DHCP server detector process disabled

Rogue DHCP server detector detected Show More Locate the rogue ZD: A rogue DHCP server detected.
DHCP server and
disconnect it from the
network.

Rogue DHCP server detected on {ip} Critical Locate the rogue ZD: Rogue DHCP server detected at IP address specified.
DHCP server and
disconnect it from the
network.

DHCP server enabled with IP range from Show More No action required. ZD: DHCP server enabled with IP range specified.
{ip-start} to {ip-end}

Failed to enable DHCP server Warning Recheck your DHCP Failed to enable DHCP server.
server settings.

DHCP server disabled Show More No action required. ZD: DHCP server disabled

FlexMaster management enabled from Show More No action required. ZD: FlexMaster management enabled from specified URL.
{url}

FlexMaster management disabled Show More No action required. ZD: FlexMaster management disabled

SNMP agent v2c enabled with RO- Show More No action required. ZD: SNMP agent version 2 enabled with Read-Only community
community {ro-community} and RW- and Read-Write community specified.
community {rw-community}

SNMP agent v2c and v3 disabled Show More No action required. ZD: SNMP agent version 2 and version 3 disabled

SNMP v2 Trap enabled with server {trap- Show More No action required. ZD: SNMP version 2 Trap enabled with server IP specified
ip}

SNMP v2c and v3 Trap disabled Show More No action required. ZD: SNMP version 2 and version 3 Trap disabled

Set AP management VLAN to {vlan} by Show More No action required. ZD: AP management VLAN was set by admin from IP address
admin from {ip} specified.

AP management VLAN setting disabled Show More No action required. ZD: AP management VLAN setting was disabled by admin from IP
by admin from {ip} address specified.

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 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
AP management VLAN enabled with AP Show More No action required. ZD: AP management VLAN enabled with AP settings by
settings by admin from {ip} administrator from IP address specified.

ZoneDirector management VLAN Show More No action required. ZD: ZoneDirector management VLAN enabled with VLAN by admin
enabled with {vlan} by admin from {ip} from IP address specified.

ZoneDirector management VLAN Show More No action required. ZD: ZoneDirector management VLAN disabled by admin from IP
disabled by admin from {ip} address specified.

Admin from {ip} change to provision all Show More No action required. ZD: Administrator provisioned all AP's with primary ZoneDirector
AP's with primary ZoneDirector {ip1} and [IP] and secondary ZoneDirector [IP]
secondary ZoneDirector {ip2}

Admin from {ip} change to provision all Show More No action required. ZD: Administrator provisioned all AP's with primary ZoneDirector
AP's with primary ZoneDirector {ip1} IP address.

Admin from {ip} remove AP's primary and Show More No action required. ZD: Administrator removed AP's primary and secondary
secondary ZoneDirector settings ZoneDirector settings

Additional management interface {ip} Show More No action required. ZD: Additional management interface with IP address specified
created was created

Additional management interface {ip} Show More No action required. ZD: Additional management interface with IP address specified
removed was removed.

Additional management interface {ip} Show More No action required. ZD: Additional management interface with IP address specified
updated was updated.

Additional IPV6 management interface Show More No action required. ZD: Additional IPV6 management interface specified was created.
{ipv6} created

Additional IPV6 management interface Show More No action required. ZD: Additional IPV6 management interface specified was removed.
{ipv6} removed

Additional IPV6 management interface Show More No action required. ZD: Additional IPV6 management interface specified was updated.
{ipv6} updated

Smart Redundancy is {type} Show More No action required. ZD: Smart Redundancy is enabled or disabled.

[Smart Redundancy] Peer Device IP Show More No action required. ZD:Ip Address of active OR standby ZD has been changed by
Address changed by Administrator administrator.

[Smart Redundancy] Shared Secret Show More No action required. ZD: Smart Redundancy Shared Secret (required to establish SR
changed by Administrator Connection ) changed by Administrator

{admin} tried to perform an unauthorized Show More Try again. If you ZD: Administrator does not have permission to perform this task.
task encounter this
message frequently,
contact Ruckus
Technical Support.

Enable remote syslog with server {srvip} Show More No action required. ZD: Administrator has enabled the remote logging of syslog
by admin from {ip} message.

Disable remote syslog by admin from {ip} Show More No action required. ZD: Administrator has disabled the remote logging of syslog
message.

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 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
SNMP request from user-name {user- Critical Try again. If you SNMP authentication failed when initiated by {user-name}
name} failed authentication encounter this
message frequently,
contact Ruckus
Technical Support.

SNMP agent v3 enabled, register user Show More No action required. snmpv3 agent enabled.
{v3-user-name} with role of {v3-user-role}

SNMP agent started: v2c {v2-eanble},v3 Show More No action required. snmpv3 and v2c agents started.
{v3-enable}

SNMP v3 Trap enabled with server {trap- Show More No action required. snmpv3 trap is enabled. ZD will sent notification to SNMP server.
ip} security user {name}

System is recovered from failure Critical No action required. System is recovered from some process failure...

Bonjour service enabled Show More No action required. Bonjour service has been enabled.

Bonjour service disabled Show More No action required. Bonjour service has been disabled.

Enable Telnet service Show More No action required. ZD: Administrator has enabled Telnet service on ZD.

Bonjour service is disabled when Bonjour Show More No action required. Bonjour service disabled when Bonjour Gateway enabled.
Gateway is enabled

Disable Telnet service Show More No action required. ZD: Administrator has disabled Telnet service on ZD.

LBS ZD sent Start Ruckus Location Show More No action required. Location service enabled.
Service: apgroup={apg-name},
venue={venue}

MSG_admin_disable_location=LBS ZD Show More No action required. Location service disabled.

sent Stop Ruckus Location Service:
apgroup={apg-name}, venue={venue}

MSG_lbs_ZD_LS_connection_up=LBS Show More No action required. Location service connection is up.

the connection becomes up between ZD
and LS: url={ls-url}, port={ls-port}

MSG_lbs_ZD_LS_connection_down=LB Show More No action required. Location service connection is down.

S the connection becomes down
between ZD and LS: url={ls-url}, port={ls-
port}, reason={down-reason}

MSG_lbs_receive_cmd_footfall=LBS ZD Show More No action required. ZD receives passive tracking footfall command.
receives passive tracking footfall
command: parameters={parameters}

MSG_lbs_receive_cmd_calibration=LBS Show More No action required. ZD receives passive tracking calibration command.
ZD receives passive tracking calibration
command: parameters={parameters}

MSG_lbs_no_response_from_LS=LBS Show More No action required. ZD did not receive response from LS.
ZD did not receive response from LS:
url={ls-url}, port={ls-port}

MSG_lbs_bridge_auth_failed=LBS ZD- Show More No action required. ZD-LS authentication failed.

LS authentication failed: url={ls-url},
port={ls-port}

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 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
MSG_lbs_connection_dropped=LBS Show More No action required. ZD-LS connection dropped.
ZD-LS connection dropped: url={ls-url},
port={ls-port}

Mesh name changed by admin from {ip} Show More No action required. Mesh SSID has been changed by admin.

Mesh passphrase changed by admin Show More No action required. Mesh passphrase changed by admin from IP(address).
from {ip}

Enable global client isolation by admin Show More No action required. Enabling of global client isolation by admin from IP (address).
from {ip}

Disable global client isolation by admin Show More No action required. Disabling of global client isolation by admin at IP(address).
from {ip}

Enable mesh packet forwarding filter by Show More No action required. Admin has enabled mesh packet forwarding filter.
admin from {ip}

Disable mesh packet forwarding filter by Show More No action required. Admin has disabled mesh packet forwarding filter.
admin from {ip}

Modify rules of mesh packet forwarding Show More No action required. Admin has modified mesh packet forwarding filter.
filter by admin from {ip}

Enable ARP broadcast filter with rate Show More No action required. Admin has enabled the AP to limit the ARP broadcast on network.
limiting threshold {range} by admin from This will help reduce flooding of ARP packets on network.
{ip}

Disable ARP broadcast filter by admin Show More No action required. Enable ARP broadcast filter with rate limiting threshold
from {ip}

{authsvr} modified by admin from {ip} Show More No action required. Authentication server (Radius Server) details is modified by admin.

{authsvr} created by admin from {ip} Show More No action required. Authentication server (Radius Server) details is added by admin.

{authsvr} deleted by admin from {ip} Show More No action required. Authentication server (Radius Server) details is deleted by admin.

all AAA servers RADIUS statistics Show More No action required. All Radius statistics reset by user.
recorded {period} are reseted from {ip}

AAA server {svr-name} RADIUS statistics Show More No action required. Radius statistics for specific server reset by user.
recorded {period} are reseted from {ip}

AAA server {svr-name} {role} RADIUS Show More No action required. Radius statistics for specific Radius server and specific time period
statistics recorded the AAA server {svr- reset by user.
name} {svr-ip} RADIUS statistics
recorded {period} are reseted from
{ip}{period} are reseted from {ip}

all WLANs RADIUS statistics recorded Show More No action required. All WLANs Radius statistics for a specific time period reset by user.
{period} are reseted from {ip}

WLAN {wlan-name} RADIUS statistics Show More No action required. Specific WLAN Radius statistics for a specific time period reset by
recorded {period} are reseted from {ip} user.

{user-name} from {ip} failed to log in for Show More No action required. Login for guest pass generation is failed.
guest pass generation

{user-name} from {ip} failed to log in for Show More No action required. User login from IP address specified failed.
wireless access provisioning

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 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
{user} from {ip} failed to log in. No Show More No action required. User login failed due to lack of permission or incorrect credentials.
permission or incorrect credentials.

{user} failed to log in. No permission or Show More No action required. User login failed due to lack of permission or incorrect credentials.
incorrect credentials.

Unable to authenticate {user-name} from Warning Try again. If you User authentication failed from radius server specified. Check the
{ip} using the specified authentication encounter this user name and password.
server (connection error or timeout) message frequently,
contact Ruckus
Technical Support.

Radius server {server} has not responded Warning Check the RADIUS Radius server has not responded to multiple requests. Check if the
to multiple requests. {reason}. server settings. radius server is up or not. Capture the packets at radius server to
verify whether server is receiving the request message.

Registering wlan {wlan-name} to Show More No action required. WLAN registration with facebook.com started.
Facebook.

Register wlan {wlan-name} to Facebook Show More No action required. WLAN registration with facebook.com successful.
success.

Register wlan {wlan-name} to Facebook Warning Retry. Ensure WLAN registration with facebook.com failed.
failed. connectivity to
facebook.com

Please click the "Configure" button on the Show More Facebook settings Click the "Configure" button on the side of "Facebook" Social
side of "Facebook" Social Media Login to have not yet been Media Login to configure settings on Facebook.com.
configure settings on Facebook.com configured.

The maximum of Facebook WiFi wlan in Warning Reduce the number of Facebook WiFi WLAN not created because the max number of
one ZD is {num}. Facebook WiFi WLANs Facebook WiFi WLANs has been reached.
and try again.

Receive reauth response from Facebook Warning No action required. No reauthorization response received from Facebook.com. All
failed, need to delete all stations in this stations in this request will be deleted.
request.

Delete User{sta-mac} from {wlan} at {ap} Warning No action required. Facebook WiFi user timeout; station deleted.
due to facebook wifi wlan time out.

{user} from {ip} approved for guest Show More No action required. User from IP (address) has been approved for guest access.
access (guest pass was generated by
{created-by})

Guest from {ip} approved for guest Show More No action required. User has been approved for guest access.
access

There is no credit, please recharge your Show More Recharge your Credit exhausted, recharge your account.
account. account.

{ap} is assigned to {apgroup} Warning No action required. AP is moved to a specified AP group.

{ap} initial provisioning {apgroup} is Warning No action required. AP group specified not found, hence default AP group has been
undefined; AP assigned to system default assigned.
group

{ap} joins with uptime {uptime} s Warning No action required. AP Joined ZD with uptime specified in secs.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 17

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
{ap} joins with uptime {uptime} s and last Warning No action required. AP Joined ZD with uptime secs and last disconnected reason
disconnected reason {reason} Heartbeat loss/application reboot/power cycle/Release AP Cmd/
reset button/

{ap} fails to join Warning Factory reset the AP AP fails to join ZD. Trying factory reset of AP may enable it to join ZD.
and try again.

Model{model} is not supported; Warning This AP model is not AP model unsupported. ZD refused connection request.
connection request from {ap} refused supported with this
version of ZoneDirector.
Downgrade
ZoneDirector to a
version that supports
this AP model, or
upgrade AP to a
supported model."

Discover request from {ap} refused; AP Warning Delete APs from the list Discover request from AP failed since AP limit has been reached.
limit reached. to allow new APs to
join.

Connection request from {ap} refused; AP Warning Delete APs from the list Connection request from AP failed since AP limit has been reached.
limit reached. to allow new APs to
join.

Connection request from {ap} refused; Warning Set the AP country Connection request failed from AP, due to country code mismatch.
country code mismatch. code to the same code
used by ZoneDirector
and try again.

{ap} Configuration update request failed. Critical Verify connectivity AP request for configuration update failed.
between AP and
ZoneDirector.

Hardware problem detected during {ap} Critical Contact Ruckus ZD discovered number of radio supported on AP is ZERO, so join
attempt to join {reason}. Technical Support. failed.

{ap} heartbeats lost Warning If you encounter this AP has not received echo(heartbeat) response from ZD.
message frequently,
contact Ruckus
Technical Support.

Lost contact with {ap} Critical Check the AP uplink ZD is getting Ping request from AP.
connection (wired or
mesh).

{ap} cold boot successfully Show More If you encounter this Power Cycle boot.
message frequently,
contact Ruckus
Technical Support.

{ap} warm boot successfully,last reboot Show More No action required. Reboot command from AP CLI.
reason {reason}.

{ap}'s CPU utilization exceeds threshold. Warning If you encounter this AP's CPU utilization exceeds normal thresholds.
message frequently,
contact Ruckus
Technical Support.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 18

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
{ap}'s Memory utilization exceeds Warning If you encounter this AP's Memory utilization exceeds normal thresholds.
threshold. message frequently,
contact Ruckus
Technical Support.

{ap}'s CPU clear warning that cpu Warning No action required. AP's CPU is getting overloaded, service may be impacted.
utilization is too high.

{ap}'s MEM clear warning that mem Warning No action required. AP's memory utilization is getting overloaded, service may be
utilization is too high. impacted.

{ap}'s online client number is {value} Show More No action required. Number of clients on AP have exceeded threshold limits indicating
which exceeds threshold( AP is getting overloaded.

{ap} can not support DFS channel Warning Set channels to non- AP does support DFS channel specified.
{channel}. DFS channels.

{ap} can not support C-Band channel Warning No action required. AP does not support C-Band channels (149 – 161).
{channel}.

{ap} download USB Software Package Warning If you encounter this USB software package download failed.
Vendor-ProdID-Version {vid_pid} failed. message frequently,
contact Ruckus
Technical Support.

{ap} downloaded USB Software Package Show More No action required. USB software package download was successful.
Vendor-ProdID-Version {vid_pid}
successfully.

the USB Software Package Vendor- Show More No action required. USB software package overriden successfully.
ProdID-Version {vid_pid} on {ap} is
overridden.

{ap} state set to {new-state} with Show More No action required. AP in new state <state> with downlink <state>. AP could be failing
downlink {downlink-state} to join due to incorrect configuration. Remove its record from the
system.

{ap} state set to {new-state} on channel Show More No action required. AP new state (RAP/ISLAND/MAP WAITING/MAP/e-MAP/Down/
{channel-radio} with downlink {downlink- (Mesh/eMesh Forming), on channel <xx> with down link Enabled/
state} Disabled.

{ap} state set to {new-state} uplinks to Show More No action required. AP new state (RAP/ISLAND/MAP WAITING/MAP/e-MAP/Down/
{meshap} across {hops} hops with (Mesh/eMesh Forming), on channel <xx> with down link Enabled/
downlink {downlink-state} Disabled.

{ap} state set to {new-state} uplinks to Show More No action required. AP new state (RAP/ISLAND/MAP WAITING/MAP/e-MAP/Down/
{meshap} across {hops} hops on channel (Mesh/eMesh Forming), uplink to mesh AP(name) with number of
{channel-radio} with downlink {downlink- hops on channel <xx> with down link Enabled/Disabled.
state}

Mesh {ap} connects to Mesh {meshap} Show More No action required. Mesh AP connected to another Mesh AP with RSSI <x> and hops
with RSSI {rssi} across {mesh-depth} <y>
links

Mesh {ap} connects to Root {rootap} with Show More No action required. Mesh AP connected to Root AP with RSSI <rssi> and hops <x>
RSSI {rssi} across {mesh-depth} links

Mesh {ap} accepts Mesh {meshap} Show More No action required. Mesh AP accepted connection from another Mesh AP
connection

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 19

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
Root {ap} accepts Mesh {meshap} Show More No action required. Root AP accepted connection from another Mesh AP
connection

Mesh {meshap} fails to connect to {ap} Show More Check the Mesh AP failed authenticating to Root AP
(authentication invalid) authentication settings
on the uplink AP.

Mesh {meshap} disconnects from {ap} Show More If you encounter this Mesh AP disconnected from Root AP
message frequently,
contact Ruckus
Technical Support.

Mesh {ap} disconnects from uplink Critical If you encounter this Mesh AP disconnected from uplink Mesh AP
{meshap} message frequently,
contact Ruckus
Technical Support.

Isolated Mesh {ap} detected Show More See User Guide for Isolated /unconnected Mesh AP detected
instructions on isolated
Mesh AP recovery.

eMesh {ap} connects to Mesh {meshap} Critical No action required. eMesh AP connected to Mesh AP across hops <x>
across {mesh-depth} links {rea}

Mesh {ap} connects to eMesh {linkap} Critical No action required. Mesh AP connected to eMesh AP with RSSI <rssi> across hops
with RSSI {rssi} across {mesh-depth} <x>
links {rea}

Mesh {ap} accepts eMesh {linkap} Show More No action required. Mesh AP accepted connection from eMesh AP
connection

eMesh {ap} accepts Mesh {meshap} Show More No action required. eMesh AP accepted connection from Mesh AP
connection

eMesh {ap} disconnects from uplink Critical Check the connection eMesh AP disconnected from uplink Mesh AP
Mesh {meshap} to the uplink AP.

Mesh {ap} disconnects from uplink Critical Check the connection Mesh AP disconnected from uplink eMesh AP
eMesh {linkap} to the uplink AP.

eMesh {linkap} disconnects from Mesh Critical Check the connection eMesh AP disconnected from Mesh AP specfied
{ap} to the uplink AP.

Mesh {meshap} disconnects from eMesh Critical Check the connection Mesh AP disconnected from eMesh AP specified.
{ap} to the uplink AP.

{ap} accepts Mesh {meshap} with {hops} Warning Place more wired APs Root AP accepted connection from Mesh AP - but hop count
hops (hop count exceeds the threshold to reduce the number exceeded
{threshold} hops). of hops.

{ap} accepts Mesh {meshap} and current Warning Place more wired APs Root AP accepted connection from Mesh AP - but downlink hop
AP's downlinks {fanout} exceeds to reduce the number count exceeded
threshold {threshold}. of hops.

{ap} deleted by administrator Show More No action required. AP deleted by Admin

{ap} restarted by administrator Show More No action required. AP restated by Admin

{ap} is removed from ZD for Migration by Warning No action required. AP removed by Admin for migration.
administrator

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 20

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
{ap} released by administrator Warning No action required. AP released by Admin

{ap} reset to factory default by Show More No action required. AP reset to factory default by administrator
administrator

{ap} reset to enable mesh function Show More No action required. AP has been reset to enable mesh function

{ap} reset to disable mesh function Warning No action required. AP has been reset to disable mesh function

{ap} reset due to country code change Show More No action required. AP reset due to country code change

{ap} reset due to channel compatibility Show More No action required. AP reset due to channel compatibility change
change

{ap} reset due to management vlan Show More No action required. AP reset due to management vlan change
change

{ap} reset due to valid work time expired Warning No action required. AP reset due to valid work time expiration

{ap} reset due to IP address change Warning No action required. AP reset due to IP address change

{ap} radio band change from {ori_band} Warning No action required. AP radio band change occurred
to {new_band}

{ap} reset due to radio band change from Warning No action required. AP radio band change occurred
{ori_band} to {new_band}

{ap} joins with radio band {ap-band}, set Warning No action required. AP radio band change occurred
to {zd-band}

{ap} reset due to mesh mode change Warning No action required. AP reset due to mesh mode change

{ap} reset due to WLAN migration Warning No action required. AP reset due to WLAN migration

The IP type of {ap} is PPPoE, which does Warning Set the AP IP type to The IP type of AP is PPPoE, which does not support mesh
not support mesh. non-PPPoE.

{ap} reset because its configuration is out Show More No action required. AP reset because its configuration is out of sync with ZoneDirector
of sync with ZoneDirector

A new {ap} requests to join and is Show More No action required. AP requests to join and is automatically approved
automatically approved

A new {ap} requests to join, pending Warning Approve the AP join AP requests to join, pending approval of administrator
approval of administrator request.

{ap} fails to join because of incorrect Warning Factory reset the AP AP fails to join because of incorrect configuration; unable to
configuration; unable to authenticate this and allow it to rejoin. authenticate this AP.
AP.

An previously known {ap} fails to join due Warning Delete the AP from the A previously known AP fails to join due to incorrect configuration.
to incorrect configuration. Remove its AP list and allow it to Remove its record from the system.
record from the system. rejoin.

An {ap} fails to join because uplink Mesh Warning Check the status of the AP fails to join because uplink Mesh AP not found.
{meshap} not found. uplink Mesh AP.

Allow {ap} to join and its uplink {meshap} Warning Check the status of the AP was allowed to join but its uplink AP is not found.
is not found. uplink Mesh AP.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 21

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
{ap} detects interference on radio {radio} Show More No action required. AP detects interference on radio band and switches channels
and switches from channel {from-
channel} to channel {to-channel}.

Provision {ap} with primary ZoneDirector Warning No action required. AP is provisioning with primary ZoneDirector
{primary-ip}

Provision {ap} with primary ZoneDirector Warning No action required. AP is provisioning with primary ZoneDirector in specific AP Group
{primary-ip} and AP Group {group}

Provision {ap} with primary ZoneDirector Warning No action required. AP is provisioning with primary and secondary ZoneDirectors
{primary-ip} and secondary ZoneDirector
{secondary-ip}

Provision {ap} with primary ZoneDirector Warning No action required. AP is provisioning with primary and secondary ZoneDirectors in
{primary-ip}, secondary ZoneDirector specific AP group
{secondary-ip} and AP Group {group}

{ap} has been moved to primary Warning No action required. AP has been moved to primary ZoneDirector
ZoneDirector {primary-ip}

{ap} has been moved to primary Warning No action required. AP moved to primary ZoneDirector and secondary ZoneDirector
ZoneDirector {primary-ip} and secondary
ZoneDirector {secondary-ip}

Delete {ap} move-ap action Warning No action required. No information available.

{ap} has moved to primary ZoneDirector Warning No action required. AP has been moved to primary ZoneDirector
{primary-ip}

{ap} has incomplete primary addr/ Show More Check the primary/ AP has incomplete primary and secondary address settings from
secondary addr settings when secondary the ZD
ZoneDirector keeps AP's primary and ZoneDirector address
secondary addresses settings. settings on the AP, or
configure Limited ZD
Discovery to not keep
AP's primary/
secondary address
settings.

The Channelfly {ap} detects interference Show More No action required. The ChannelFly AP detects interference on radio band and
on radio {radio} and switches from switches channels
channel {from-channel} to channel {to-
channel}.

{ap} detects radar burst on radio {radio} Show More No action required. AP detects radar burst on radio channel and shuts channel for non-
and channel {dfs-channel} goes into non- occupancy interval.
occupancy period.

{ap} non-occupancy period expires on Show More No action required. AP non-occupancy period expires on radio channel and service is
radio {radio} and switches back to restored
channel {to-channel}.

{ap} detects interference on radio {radio} Show More No action required. AP detects interference on radio channel and lowers transmit
and changes transmit power from {from- power accordingly
tx} power to {to-tx} power.

{ap} detects less interference on radio show More No action required. AP detects less interference on radio channel and raises transmit
{radio} and changes transmit power from power accordingly
{from-tx} power to {to-tx} power.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 22

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
SpeedFlex: {ap} to {apto} - downlink Show More No action required. SpeedFlex: AP to AP down link and uplink throughput results
{downlink}, uplink {uplink}

SpeedFlex: {ap} to {apto} - downlink Show More No action required. SpeedFlex: AP to AP downlink throughput results
{downlink}

SpeedFlex: {ap} to {apto} - uplink {uplink} Show More No action required. SpeedFlex: AP to AP uplink throughput results

SpeedFlex: {ap} to ZoneDirector - Show More No action required. SpeedFlex: AP to ZD down link and uplink throughput results
downlink {downlink}, uplink {uplink}

SpeedFlex: {ap} to ZoneDirector - Show More No action required. SpeedFlex: AP to ZD downlink throughput results
downlink {downlink}

SpeedFlex: {ap} to ZoneDirector - uplink Show More No action required. SpeedFlex: AP to ZD uplink throughput results
{uplink}

{ap} Cable Modem interface is down. Critical Reboot the Cable Cable Modem interface is down
Modem interface. If you
encounter this
message frequenty,
contact Ruckus
Technical Support.

{ap} Cable Modem restarted by Show More No action required. Cable Modem restarted by admin.
administrator.

ZD {ip} sends heartbeat to NMS Warning No action required. ZD sent message to Network Management System (SNMP trap)
periodically.

A new {rogue} with {ssid} is detected Critical Locate the rogue AP Rogue AP detected with specific SSID
and disconnect it from
the network.

{rogue}/{ip} with {ssid} is detected by {ap} Critical Locate the rogue AP Rogue AP(IP) detected with specific SSID on wired network
on the local wired network and disconnect it from
the network.

A new ad-hoc network {adhoc} with Warning Locate the rogue AP An ad-hoc, SSID-spoofing, MAC-spoofing, Same-Network or
{ssid} is detected and disconnect it from User-Defined Rogue AP is identified as a Rogue AP and is rejected.
the network.

A new user blocked {rogue} with {ssid} is Warning Locate the rogue AP Same as above.
first detected by {ap}. and disconnect it from
the network.

A new SSID-spoofing {rogue} with {ssid} Critical Locate the rogue AP Same as above.
is first detected by {ap} and disconnect it from
the network.

A new MAC-spoofing {rogue} with {ssid} Critical Locate the rogue AP Same as above.
is first detected by {ap} and disconnect it from
the network.

A new Same-Network {rogue} with {ssid} Warning Locate the rogue AP Same as above.
is first detected by {ap} and disconnect it from
the network.

A {rogue} with {ssid} interferes with {ap} Warning Locate the rogue AP Rogue AP is detected and rejected by RW AP.
on channel {channel}. and disconnect it from
the network.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 23

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
A Malicious {rogue} detection by {ap} Critical No action required. ZD uses a malicious rogue AP list to store the bssid of malicious AP
goes away

{ap} detects excessive probe requests on Warning Possible DoS attack. Possible attack, notification to 802.11 trace mgmt
radio {radio}.

{ap} detects excessive 802.11 Warning Possible DoS attack. Possible attack, notification to 802.11 trace mgmt
management frames on radio {radio}.

{ap} joins with different firmware/custom Warning No action required. AP joins with different firmware version and is being upgraded.
file version and is being upgraded.

{ap} image has been upgraded from {old- Show More No action required. AP image has been upgraded from <version1> to <version2>
ver} to {new-ver}

{ap} image has been upgraded from {old- Show More No action required. AP image has been upgraded from <version1> to <version2> after
ver} to {new-ver} after {err-cnt} retries. <count> retries.

Failed to upgrade {ap} image from {old- Show More Try again. If you AP version upgrade failed. Try again.
ver} to {new-ver} encounter this
message frequently,
contact Ruckus
Technical Support.

Failed to upgrade {ap} image from {old- Show More Check the AP's IP AP version upgrade failed.
ver} to {new-ver}, possibly due to address settings.
incorrect IP address on AP.

Failed to upgrade {ap} image from {old- Show More Try again. If you AP version upgrade failed. Try again.
ver} to {new-ver} after {err-cnt} retries encounter this
message frequently,
contact Ruckus
Technical Support.

{ap} backup image has been upgraded Show More No action required. AP backup image has been upgraded from <version1> to
from {old-ver} to {new-ver} <version2> successfully.

{ap} backup image has been upgraded Show More No action required. AP backup image upgraded successfully.
from {old-ver} to {new-ver} after {err-cnt}
retries.

{ap} backup image has been upgraded Show More No action required. AP backup image upgraded successfully after x number of retries.
from {old-ver} to {new-ver} after {err-cnt}
retries.

Failed to upgrade {ap} backup image Show More Try again. If you AP backup image upgrade failed. Try again.
from {old-ver} to {new-ver} encounter this
message frequently,
contact Ruckus
Technical Support.

Failed to upgrade {ap} backup image Show More Check the AP's IP AP backup image upgrade failed.
from {old-ver} to {new-ver}, possibly due address settings.
to incorrect IP address on AP.

Failed to upgrade {ap} backup image Show More Try again. If you AP backup image upgrade failed. Try again.
from {old-ver} to {new-ver} after {err-cnt} encounter this
retries message frequently,
contact Ruckus
Technical Support.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 24

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
{ap} custom file has been upgraded to Show More No action required. AP custom file has been upgraded successfully.
{new-custom}.

Fail to upgrade {ap} custom file to {new- Show More Try again. If you custom file upgrade failed. Try again.
custom}. encounter this
message frequently,
contact Ruckus
Technical Support.

Ruckus PKI certificate of {ap} upgraded. Show More No action required. AP's Ruckus PKI certificate installed or upgraded.

Failed to upgrade Ruckus PKI certificate Show More Try again. If you AP's Ruckus PKI certificate upgrade failed.
of {ap}. encounter this
message frequently,
contact Ruckus
Technical Support.

Receiving System Info from {ap} Show More No action required. ZD received system info from AP

Receiving Cable Modem Info from {ap} Show More No action required. ZD received cable modem info from AP

Failed to initialize the configuration of all Critical Delete APs from the list Too many AP's tried to join to ZD. Exceeded AP limit.
APs because AP limit exceeded. to allow new APs to
join.

Receiving RF Info from {ap} Show More No action required. ZD received RF info from AP

Imported {ap-cnt} APs from backup Show More No action required. Imported configuration (from backup) has too many AP's.
configuration, {new-apg-cnt} of them AP-
group mismatch, {new-wlg-cnt} of them
wlan-group mismatch

{apgrp} modified by admin from {ip} Show More No action required. AP group is modified by an admin

{apgrp} created by admin from {ip} Show More No action required. AP group is created by an admin

{apgrp} deleted by admin from {ip} Show More No action required. AP group is deleted by an admin

{apgrp} of the imported backup Show More Create the relevant AP AP group imported from backup configuration undefined.
configuration is undefined. Group and import
again.

{wlan} modified by admin from {ip} Show More No action required. Wlan is modified by an admin.

{wlan} created by admin from {ip} Show More No action required. Wlan is created by an admin.

{wlan} deleted by admin from {ip} Show More No action required. Wlan is deleted by an admin.

{wlan} enabled by administrator. Show More No action required. WLAN is enabled by admin.

{wlan} disabled by administrator. Show More No action required. WLAN is disabled by admin.

{wlan} enabled according to service Show More No action required. WLAN is enabled by service schedule.
schedule.

{wlan} disabled according to service Show More No action required. WLAN is disabled by service schedule.
schedule.

The role {role} is modified by admin, so Show More No action required. Role is modified by admin, all currently connected stations with this
disconnect the station in this role. role disconnected.

{role} enabled by administrator. Show More No action required. Role is enabled by admin.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 25

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
{role} disabled by administrator. Show More No action required. Role is disabled by admin.

{role} enabled according to time range. Show More No action required. Role is enabled by time range.

{role} disabled according to time range. Show More No action required. Role is disabled by time range.

{wlangrp} modified by admin from {ip} Show More No action required. Wlan group is modified by an admin.

{wlangrp} created by admin from {ip} Show More No action required. Wlan group is created by an admin.

{wlangrp} deleted by admin from {ip} Show More No action required. Wlan group is deleted by an admin.

{wlangrp} of the imported backup Show More Create the relevant Wlan group imported from a backup configuration is undefined.
configuration is undefined. WLAN Group and
import again.

Warning about online client numbers from Show More No action required. AP Warning about the online client number exceeding threshold is
{ap} exceed threshold {value} is cleared. cleared

{ap} is online. Show More No action required. AP is online

{ap} wireless interface experienced high Show More Reboot the AP. If you AP wireless interface experienced high reception errors.
reception error. encounter this
message frequently,
contact Ruckus
Technical Support.

System CPU utilization {util} exceeds Warning Disable debug mode or System CPU utilization exceeded threshold<count> times.
threshold {value}, {count} times. stop Real Time
Monitoring to free
resources.

System memory utilization {util} exceeds Warning Disable debug mode or System memory utilization exceeded threshold <count> times.
threshold {value}, {count} times. stop Real Time
Monitoring to free
resources.

System CPU utilization {util} is less than Warning No action required. System CPU utilization less than threshold warning cleared
threshold {value}, and clears warning <count> times.
{count} times.

System memory utilization {util} is less Warning No action required. System memory utilization less than threshold warning cleared
than threshold {value}, and clears warning <count> times.
{count} times.

System bandwidth utilization {util} Warning Reduce bandwidth System bandwidth utilization exceeded threshold <value>.
exceeds threshold {value}. utilization.

System packet-drop rate {util} exceeds Warning Check client System packet drop rate exceeded threshold.
threshold {value}. connectivity.

{ap} fails to synchronize clock with Warning If you encounter this AP clock synchronization with ZD failed.
ZoneDirector message frequently,
contact Ruckus
Technical Support.

Radio {radio} of {ap} has switched wlan Show More No action required. AP radio has switched wlan group from <group1> to <group2>.
group from {old-group} to {new-group}

[Smart Redundancy] Peer Critical No action required. [Smart Redundancy] Peer ZD configuration has been restored.
ZoneDirector{peer-ip} has been restored.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 26

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
[Smart Redundancy] System is being Critical No action required. [Smart Redundancy] System received upgrade command from
upgraded per command from peer peer ZD.
ZoneDirector{peer-ip}

[Smart Redundancy] System restored Critical No action required. [Smart Redundancy] System received configuration restore
command received from peer command from peer ZD.
ZoneDirector{peer-ip}

[Smart Redundancy] Could not retrieve Critical Try again. If you [Smart Redundancy] System could not retrieve necessary file from
necessary file from peer encounter this peer ZD. Operation aborted.
ZoneDirector{peer-ip}. Operation message frequently,
aborted. contact Ruckus
Technical Support.

[Smart Redundancy] Peer Warning No action required. [Smart Redundancy] Peer ZD image has been upgraded
ZoneDirector{peer-ip} image has been successfully. System is being upgraded
upgraded from {old-version} to {new-
version}. System is being upgraded.

[Smart Redundancy] System upgraded, Critical No action required. [Smart Redundancy] System has been upgraded and peer ZD
peer ZoneDirector upgrade pending. upgrade is pending.

[Smart Redundancy] System upgraded, Critical No action required.

peer ZoneDirector upgrade pending.

[Smart Redundancy] Peer Critical Try again. If you [Smart Redundancy] Peer ZD upgrade failed.
ZoneDirector{peer-ip} upgrade failed. encounter this
message frequently,
contact Ruckus
Technical Support.

[Smart Redundancy] Sync configuration Critical No action required. [Smart Redundancy] System sync configuration to peer ZD.
to peer ZoneDirector{peer-ip}

[Smart Redundancy] System ready to Critical No action required. [Smart Redundancy] System is about to sync configuration from
sync configuration from peer peer ZD.
ZoneDirector{peer-ip}

[Smart Redundancy] Sync configuration Show More No action required. [Smart Redundancy] System finished configuration sync from peer
from peer ZoneDirector{peer-ip} ZD.

[Smart Redundancy] Standby Critical Do not make [Smart Redundancy] Standby ZD has more recent configuration
ZoneDirector has more recent configuration changes than the active ZD.
configuration than the active on the standby
ZoneDirector ZoneDirector.

[Smart Redundancy] Failed to sync Show More Try again. If you [Smart Redundancy] System failed to sync configuration from peer
configuration from peer encounter this ZD with reason.
ZoneDirector{peer-ip} due to {lmsg} message frequently,
contact Ruckus
Technical Support.

[Smart Redundancy] Admin forces a Critical No action required. [Smart Redundancy] Admin forced a failover to peer ZD.
failover to peer ZoneDirector{peer-ip}

[Smart Redundancy] Received failover Critical No action required. [Smart Redundancy] System received failover command from peer
command to change state to {to-state} ZD to change state.
from peer ZoneDirector{peer-ip}

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 27

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
[Smart Redundancy] <strong>Failed!</ Critical Ensure that both peers [Smart Redundancy] System detected mismatch of peer ZD
strong> Firmware version mismatch in a Smart Redundancy firmware version.
configuration have the
same firmware version.

[Smart Redundancy] New SR has lower Warning [Smart Redundancy] The New SR peer device has a lower number
licensed APs of AP licenses.

[Smart Redundancy] <strong>Failed!</ Critical Ensure that both peers [Smart Redundancy] System detected mismatch of peer ZD model
strong> Model mismatch (i.e. ZD1000 in a Smart Redundancy (i.e. ZD1000 cannot pair with ZD3000).
cannot pair with ZD3000) configuration are the
same model.

[Smart Redundancy] <strong>Failed!</ Critical Check the IP address of [Smart Redundancy] System detected IP address from peer ZD
strong> Connection from peer the peer ZoneDirector. connection is different from that configured.
ZoneDirector IP address is different from
that configured

[Smart Redundancy] <strong>Failed!</ Critical Ensure that both [Smart Redundancy] System detected the peer ZoneDirector does
strong> Both ZoneDirectors must have ZoneDirectors have not have a valid entitlement file.
valid entitlement file valid entitlements.

[Smart Redundancy] Received Critical Ensure that the Shared [Smart Redundancy] System received unrecognized command
unrecognized command from peer Secret is the same on from peer ZD that could be caused by shared scret mismatch.
ZoneDirector{peer-ip}, it may be caused both Smart
by Shared Secret mismatch Redundancy peers.

[Smart Redundancy] System state Critical No action required. [Smart Redundancy] System state changed with reason.
changed to {state} due to {reason}

[Smart Redundancy] Peer Critical Check connectivity [Smart Redundancy] Peer ZD connection lost, system changed to
ZoneDirector{peer-ip} not found, system between Smart active state.
changed to active state. Redundancy peers.

[Smart Redundancy] Peer Critical No action required. [Smart Redundancy] Peer ZD connected, system is in active state.
ZoneDirector{peer-ip} connected,
system is in active state.

[Smart Redundancy] Peer Critical No action required. [Smart Redundancy] Peer ZD connected, system is in standby
ZoneDirector{peer-ip} connected, state.
system is in standby state.

[Smart Redundancy] Lost connection to Critical Check connectivity [Smart Redundancy] Lost connection to peer ZD, system is in
peer ZoneDirector{peer-ip}, system is in between Smart active state.
active state. Redundancy peers.

[Smart Redundancy] Lost connection to Critical Check connectivity [Smart Redundancy] Lost connection to peer ZD, system is in
peer ZoneDirector{peer-ip}, system is in between Smart standby state.
standby state. Redundancy peers.

[Smart Redundancy] System is currently Critical No action required. [Smart Redundancy] System is currently being upgraded;
being upgraded; disconnected from peer disconnect from peer ZD.
ZoneDirector.

[Smart Redundancy] Peer ZoneDirector is Critical No action required. [Smart Redundancy] Peer ZD is being upgraded.
being upgraded.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 28

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
[Smart Redundancy] Peer ZoneDirector Warning No action required. [Smart Redundancy] Peer ZD did not reconnect after upgrade.
did not reconnect after upgrade or restore System is being upgraded automatically.
configuration. Local Upgrade is aborted,
please check the peer ZoneDirector.

[Smart Redundancy] System received Critical No action required. [Smart Redundancy] System completed upgrade due to timeout
command {cmd} from peer ZoneDirector in connection to peer ZD without waiting for upgrade command
but the command has been completed sent from peer ZD.
already due to connection timeout.

[Smart Redundancy] Peer Critical No action required. [Smart Redundancy] Peer ZD is being upgraded by administrator
ZoneDirector{peer-ip} is being upgraded to sync up firmware version.
by administrator to sync up firmware
version.

[Smart Redundancy] System is being Critical No action required. [Smart Redundancy] System is being upgraded by administrator
upgraded by administrator to sync up to sync up firmware version.
firmware version.

[Smart Redundancy] Peer Critical Check the status of the [Smart Redundancy] Peer ZD IP address lost after upgrade. Please
ZoneDirector{peer-ip} is lost after peer ZoneDirector. check the status of the peer ZD.
upgrade. Please check the status of Peer
ZoneDirector.

Administrator decide to use {higher} Show More No action required. [Smart Redundancy] The admin has selected a higher number of
Smart Redundancy license. combined AP licenses.

{ap} is reset for Smart Redundancy Critical Ensure AP license [Smart Redundancy] The admin has selected a lower number of
license lower. pools are sufficient for combined AP licenses.
the number of APs you
have deployed.

Upgrade or Restore is pending... Please Critical Try again after 10-15 Upgrade or restore pending.
wait about 10-15 minutes to try again. minutes.

{wlan} has been deployed on radio {radio} Show More No action required. Wlan has been deployed on Radio of of AP with VAP
of {ap} with {vap}

{wlan} with {vap} has been removed from Show More No action required. Wlan with VAP has been removed from Radio of AP.
radio {radio} of {ap}

{wlan} with {vap} configuration has been Show More No action required. Wlan with VAP configuration has been updated on Radio of AP.
updated on radio {radio} of {ap}

{wlan} with {vap} has been deployed on Show More No action required. Wlan with VAP has been deployed on Radio of AP after retry.
radio {radio} of {ap} after retry.

{wlan} with {vap} configuration has been Show More No action required. Wlan with VAP configuration has been updated on Radio of AP
updated on radio {radio} of {ap} after retry after retry.

{wlan} with {vap} has been removed from Show More No action required. Wlan with VAP has been removed from Radio of AP after retry.
radio {radio} of {ap} after retry

Failed to deploy {wlan} on radio {radio} of Show More Reboot the AP. If you Failure to deploy Wlan on Radio of Ap.
{ap} encounter this
message frequently,
contact Ruckus
Technical Support.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 29

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
Failed to remove {wlan} from radio {radio} Show More Reboot the AP. If you Failure to remove Wlan from Radio of AP.
of {ap} encounter this
message frequently,
contact Ruckus
Technical Support.

Failed to update {wlan} configuration of Show More Reboot the AP. If you Failure to update Wlan configuration of Radio of AP.
radio {radio} of {ap} encounter this
message frequently,
contact Ruckus
Technical Support.

Failed to deploy {wlan} on radio {radio} of Show More Reboot the AP. If you Failure to deploy Wlan on Radio of AP.
{ap}, try again. encounter this
message frequently,
contact Ruckus
Technical Support.

Failed to update {wlan} configuration of Show More Reboot the AP. If you Failure to update Wlan configuration of Radio of AP.
radio {radio} of {ap},try again. encounter this
message frequently,
contact Ruckus
Technical Support.

Failed to remove {wlan} configuration of Show More Reboot the AP. If you Failure to remove Wlan configuration of Radio of AP.
radio {radio} of {ap},try again. encounter this
message frequently,
contact Ruckus
Technical Support.

Wired {user} joins {port} from {ap} show More No action required. Wired client joins port at AP.

Wired {user} disconnected by admin from Show More No action required. Wired client disconnected by admin from port at AP.
{port} at {ap}

Wired {user} leave from {port} at {ap} Show More No action required. Wired client leaves from port at AP.

Wired {user} IEEE 802.1X authentication Show More Check authentication IEEE 802.1X authentication failed on wired client from port at AP.
failed from {port} at {ap} settings on AP port and
wired client.

{user} joins {wlan} from {ap} Show More No action required. Client joined WLAN from AP.

{user} with {vlan} joins {wlan} from {ap} Show More No action required. Client with VLAN joined WLAN from AP.

{user} rejoins {wlan} from {ap} Show More No action required. Client rejoins WLAN from AP.

{user} with {vlan} rejoins {wlan} from {ap} Show More No action required. Client with VLAN rejoins WLAN from AP.

{user} fails to join {wlan} from {ap} Show More Check user Client failed to join WLAN from AP.
authentication
credentials.

{user} is refused access to {wlan} from Show More Increase APs to provide Client refused to join WLAN from ap because there are too many
{ap} because there are too many users on additional capacity. users on that AP, WLAN, or Radio.
that AP, WLAN, or Radio.

{user} fails to join {wlan} from {ap} due to Show More Check user Client failed to join WLAN from AP due to authentication failure.
authentication failure authentication
credentials.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 30

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
{user} idle timeout and disconnected from Show More No action required. Client idle timeout and disconnected from WLAN at AP.
{wlan} at {ap}

{user} disconnects from {wlan} at {ap} Show More No action required. Client disconnected from WLAN at AP.

{ap} radio {radiofrom} detects {user} in Show More No action required. AP (from) radio detected client in WLAN roams out to AP(to).
{wlan} roams out to {apto}

{ap} radio {radioto} detects {user} in Show More No action required. AP(to) radio detected client in WLAN roams from AP(from).
{wlan} roams from {apfrom}

{user} disconnected by admin from {wlan} Show More No action required. Client disconnected by admin from WLAN at AP.
at {ap}

{user} logged out by user from {wlan} at Show More No action required. User logged out from WLAN at AP.
{ap}

{user} disconnected by timebased rule Show More No action required. Client disconnected by timebased rule from WLAN at AP.
from {wlan} at {ap}

{user} disassociated from {wlan} due to Show More No action required. Client disassociated from WLAN due to timeout waiting for AP to
timeout waiting for AP to add station. add station.

{user} joins {wlan} from {ap} with {rssi} show More No action required. Client joined WLAN from AP with rssi and client's rssi is below rssi-
and client's rssi is below threshold {rssi- threshold.
threshold}

{user} leave {wlan} at {ap} with Show More No action required. Client leaves WLAN at AP with session_time, rx_bytes, and
{session_time} {rx_bytes} {tx_bytes} tx_bytes.

{user} disassociated from {wlan} at {ap} Show More Check user Client disassociated from WLAN at AP due to timeout during
due to timeout during authentication. authentication authentication.
credentials.

User{sta-mac} disassociated from {wlan} Show More No action required. User disassociated due to force DHCP timeout.
at {ap} due to force DHCP timeout. User
IP {sta-ip}, {vlan}, DHCPassigned-IP {sta-
dhcp-ip}, DHCP lease time {sta-
dhcplease}.

{user} tries to connect to an unauthorized Warning No action required. Client tried to connect to an unauthorized WLAN.
{wlan}

{user} session time limit exceeded; Show More No action required. client session time limit exceeded; session terminated.
session terminated

{user} of {wlan} is authorized at {ap} Show More No action required. Client of WLAN is authorized at AP.

{user} repeatedly fails authentication Warning Check user Client repeatedly failed authentication when joining WLAN at AP.
when joining {wlan} at {ap}. authentication
credentials.

{user} fails authentication too many times Critical Check user Client failed authentication too many times in a row when joining
in a row when joining {wlan} at {ap}. {user} authentication WLAN at AP. Client is temporarily blocked from system for some
is temporarily blocked from the system for credentials. time.
{block}.

{user} fails to login {wlan} at {ap} too many Warning Check user Client failed to login WLAN at AP too many times and is temporarily
times and is temporarily blocked from authentication blocked from login for some time.
login for {block}. credentials.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 31

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
{mac} attempts to login to {wlan} at {ap} Warning Check user Device with mac address attempted to login to WLAN at AP too
too many times and is temporarily authentication many times and is temporarily blocked from login.
blocked from login for {block}. credentials.

Temporary blocking of User{user-name} Warning No action required. Temporary blocking of username (client) unblocked.
unblocked.

Temporary blocking of {mac} unblocked. Warning No action required. Temporary blocking of device with mac address unblocked.

User{user-name} has acquired a new Show More No action required. Client has acquired a new Dynamic PSK.
Dynamic PSK.

Administrator has acquired batch Show More No action required. Administrator has acquired batch generation of # new Dynamic
generation of {num} new Dynamic PSKs. PSKs.

{user}'s access is restricted because of Show More Create a new Dynamic Client access is restricted because of an expired Dynamic PSK.
an expired Dynamic PSK. PSK for this user. If you
encounter this
message frequently,
increase Dynamic PSK
expiration value.

{user} has renewed a Dynamic PSK. Show More No action required. Client has renewed a Dynamic PSK.

{user} reconnects to {ap} within grace Show More No action required. Client reconnected to AP within grace period. No additional
period. No additional authentication is authentication is required.
required.

DPSKs of WLAN{wlan-name} are Show More No action required. DPSKs deleted for a WLAN.
deleted.

FlexMaster {url} sends a bad {file} file. Critical Try again. If you System received a bad file from FlxMaster.
encounter this
message frequently,
contact Ruckus
Technical Support.

FlexMaster {url} issues image upgrade Show More No action required. System received image upgrade command from FlexMaster.
command.

FlexMaster {url} issues restart command. Show More No action required. System received restart command from FlexMaster.

FlexMaster {url} issues restore command Show More No action required. System received restore command from FlexMaster.
{action}.

ZoneDirector contacts FlexMaster Show More No action required. System contacted FlexMaster failed/successfully.
{status}.

FlexMaster {url} issues command to write Show More No action required. System received command(write configuration template) from
configuration template. FlexMaster.

ZoneDirector successfully writes Critical No action required. System wrote configuration template successfully with cmdkey
configuration template successfully from FlexMaster.
cmdkey {cmdkey}.

Write template fail due to {err} cmdkey Critical Try again. If you System failed to write configuration template. Error indicated for
{cmdkey}. encounter this cmdkey which failed.
message frequently,
contact Ruckus
Technical Support.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 32

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
ZoneDirector fails to retrieve template file Show More Try again. If you System failed to retrieve template file from FlexMaster with cmdkey.
from FlexMaster{url} cmdkey {cmdkey}. encounter this
message frequently,
contact Ruckus
Technical Support.

ZoneDirector file download from Show More Check connectivity System timeout downloading file from FlexMaster with cmdkey.
FlexMaster{url} timeout cmdkey between ZoneDirector
{cmdkey}. and FlexMaster.

FlexMaster {url} changes the FlexMaster Show More No action required. FlexMaster changed the monitoring event list.
monitoring event list.

ZoneDirector is not Active and skips Show More Check connectivity System is not in active state and skips FlexMaster command.
FlexMaster {url} command cmdkey between ZoneDirector
{cmdkey}. and FlexMaster.

RADIUS authentication server {ip} Warning Check connectivity RADIUS authentication server unavailable.
unavailable. between ZoneDirector
and RADIUS server.

RADIUS accounting server {ip} Warning Check connectivity RADIUS accounting server unavailable.
unavailable. between ZoneDirector
and RADIUS server.

SSID{id} RADIUS authentication server Warning No action required. Reconnect/Failover to Radius authentication server
{change} to {server}.

SSID{id} RADIUS accounting server Warning No action required. Reconnect/Failover to Radius accounting server.
{change} to {server}.

RADIUS authentication server {change} Warning No action required. Reconnect/Failover to Radius authentication server.
to {server}.

Bonjour Gateway automatically reboot for Warning No action required. Bonjour Gateway service rebooted.
the following reason:{reason}.

Bonjour Gateway is started. Show More No action required. Bonjour Gateway service started.

Bonjour Gateway is stopped. Show More No action required. Bonjour Gateway service stopped.

Bonjour Gateway restart. Show More No action required. Bonjour Gateway service restarted.

Sensor {desc} status is {status} Critical No action required. Sensor description and it's status

Turn On the the {ap}'s ChannelFly Show More No action required. ChannelFly enabled for this AP based on AP Group settings.
according to {apgrp} setting.

Turn Off the the {ap}'s ChannelFly Show More No action required. ChannelFly disabled for this AP based on AP Group settings.
according to {apgrp} setting.

Spectrum analysis of {ap} is enabled Show More No action required. AP Spectrum Analysis feature enabled.

Spectrum analysis of {ap} is disabled Show More No action required. AP Spectrum Analysis feature disabled.

Support Entitlement file has been Warning No action required. Support Entitlement file has been downloaded from the Ruckus
downloaded from the Ruckus Entitlement Entitlement Server.
Server.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 33

 Syslog Event Messages
ZoneDirector Syslog Event Messages

Table 3. ZoneDirector Syslog event messages

ZoneDirector Syslog Severity Action Explanation
Message Level
Failed to download the Support Critical Try again. If the problem Failed to download the Support Entitlement file from the Ruckus
Entitlement file from the Ruckus persists, check your Entitlement Server.
Entitlement Server. connection to the
entitlement server, and
check the status of your
entitlements.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 34

Appendix - Changes in This Version
2
In this chapter:
• Changes in This Version

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 35

 Appendix - Changes in This Version
Changes in This Version

Changes in This Version

This section lists the changes in ZoneDirector syslog event messages between
release 9.12 and 9.13.
For a list of changes between 9.12 and earlier releases, please refer to the
ZoneDirector 9.12 Syslog Event Message Reference Guide, available from
support.ruckuswireless.com.

Table 4. Syslog event message changes between versions 9.12 and 9.13
New Old Change
ZD/AP Ruckus PKI certificates installation started by administrator. ZD/AP high entropy Replace “high entropy” with
certificates installation “Ruckus PKI”.
started by administrator.
Failed to install ZD/AP Ruckus PKI certificates. Failed to install ZD/AP Replace “high entropy” with
high entropy “Ruckus PKI”.
certificates.
ZD/AP Ruckus PKI certificates successfully installed on ZoneDirector. ZD/AP high entropy Replace “high entropy” with
certificates successfully “Ruckus PKI”.
installed on
ZoneDirector.
Registering wlan {wlan-name} to Facebook. None New in 9.13.
Register wlan {wlan-name} to Facebook success. None New in 9.13.
Register wlan {wlan-name} to Facebook failed. None New in 9.13.
Please click the "Configure" button on the side of "Facebook" Social Media Login None New in 9.13.
to configure settings on Facebook.com
The maximum of Facebook WiFi wlan in one ZD is {num}. None New in 9.13.
Receive reauth response from Facebook failed, need to delete all stations in this None New in 9.13.
request.
Delete User{sta-mac} from {wlan} at {ap} due to facebook wifi wlan time out. None New in 9.13.
{ap} is removed from ZD for Migration by administrator None New in 9.13.
{ap} reset due to valid work time expired None New in 9.13.
Ruckus PKI certificate of {ap} upgraded. High entropy certificate Replace “high entropy” with
of {ap} upgraded. “Ruckus PKI”.
Failed to upgrade Ruckus PKI certificate of {ap}. Failed to upgrade high Replace “high entropy” with
entropy certificate of “Ruckus PKI”.
{ap}.

ZoneDirector 9.13 Syslog Event Message Reference Guide, 800-71310-001 Rev A 36

Copyright © 2006-2016. Ruckus Wireless, Inc.
350 West Java Dr. Sunnyvale, CA 94089. USA
www.ruckuswireless.com