TECHNICAL NOTES

EMC® NetWorker® Module for Microsoft:

Exchange Server Granular Level Recovery (GLR) using EMC Net-
Worker Module for Microsoft with Ontrack® PowerControls™
Technical Notes
P/N 302-000-656
REV 01

June 18, 2014

These technical notes contain supplemental information about using EMC NetWorker
Module for Microsoft with Ontrack PowerControls to perform Granular Level Recovery (GLR)
of deleted Microsoft Exchange Server mailboxes, public folders, and public folder
mailboxes.
Topics include:
◆ Introduction.............................................................................................................. 4
◆ Solution overview ..................................................................................................... 5
◆ Prerequisite tasks ..................................................................................................... 9
◆ Recovering Exchange database files by using NMM ................................................. 10
◆ Performing a Granular Level Recovery on Exchange Server database files ................ 11
Revision history

Revision history

Revision Date Description

01 June 18, 2014 First release of this document for EMC

NetWorker Module for Microsoft release 8.2.

Introduction
These technical notes are for use by a technically trained person who must use EMC®
NetWorker® Module for Microsoft (NMM) with Ontrack PowerControls to perform Granular
Level Recovery (GLR) of deleted Microsoft Exchange Server 2007, Exchange Server 2010,
and Exchange Server 2013 items including mailboxes, public folders, and public folder
mailboxes. You can also use PowerControls to recover Exchange Server items that have not
been deleted.
The NetWorker Module for Microsoft Administration Guide provides complete details
about all NMM features. Details about using NMM to back up and recover Exchange Server
can be found in the NetWorker Module for Microsoft for Exchange Server VSS User Guide.
For more information on PowerControls functionality, refer to the PowerControls
documentation.
To recover deleted Exchange Server items by using NMM with PowerControls, you must
perform the following tasks:
1. Use NMM to back up the entire Exchange Server or a single database.
You can use NMM to recover deleted Exchange Server 2007, Exchange Server 2010,
and Exchange Server 2013 items. The recovery process is the same for all supported
versions of Exchange Server, although the application information and save sets vary
depending on the version of Exchange Server you use. The steps in these procedures
use an Exchange 2010 Database Availability Group (DAG) as an example.
2. Use NMM to recover the Exchange Server mailbox database without using the
Microsoft VSS writer.
3. Use PowerControls to perform a GLR to recover the Exchange Server files to a local disk
or network share.
You can use other third-party tools to perform this task. The exact steps of this task
vary, depending on which tool you use. The steps in these procedures use
PowerControls as an example.

4 Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
 Solution overview

Solution overview
NMM is an enterprise backup and recovery product, which uses the Microsoft VSS
infrastructure to perform backup and recovery of Exchange application data.
NMM allows you to perform backups at the writer level or database level. You can recover
entire databases or individual items such as emails, folders, calendars, notes, tasks, and
contacts directly to your production system. This powerful software also protects the
Exchange organization from disaster situations.
NMM supports backup and recovery for the following Exchange Server configurations.
◆ Exchange Server 2007
• Standalone
• Cluster continuous replication (CCR)
• Standby continuous replication (SCR)
• Single copy cluster (SCC)
• Local Continuous Replication (LCR)
◆ Exchange Server 2010
• Standalone
• DAG
◆ Exchange Server 2013
• Standalone
• DAG
NMM provides the following backup and recovery features to protect Exchange Server
mailboxes.
◆ For Exchange Server 2007: mailbox database level or storage group level backups
◆ For Exchange Server 2010 and 2013: mailbox, public folder, public mailbox database
level backups
◆ Writer level backups
◆ FULL and incremental backups
◆ Database level recovery
◆ GLR
◆ Disaster Recoveries
The NetWorker Module for Microsoft for Exchange Server VSS User Guide provides details
about supported configurations and features.

PowerControls for Exchange

PowerControls for Exchange allows you to extract and recover mailbox components (such
as Inbox, Calendar, Tasks, and Notes) or entire mailboxes directly to your production
Exchange server.
PowerControls for Exchange extract Exchange mailbox database files. You can select
individual items and recover them directly to Exchange production user mailboxes. The
following figure shows a typical PowerControls configuration.

Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
Solution overview

Figure 1 PowerControls configuration

Exchange configuration
You can use PowerControls to recover Exchange items in either of two configurations.
Configuration 1 — Recover Exchange items to a machine where you have installed
PowerControls but not Exchange Server. Use PowerControls to recover the mail items to a
production Exchange Server mailbox. The following figure illustrates this configuration.

6 Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
 Solution overview

Figure 2 Configuration 1: PowerControls running on an Exchange server

Configuration 2 — Recover Exchange items to a machine where you have installed both
PowerControls and Exchange Server. In this configuration, install PowerControls on any
node in the DAG. Use PowerControls to recover Exchange Server items on any DAG node
where you have performed a backup. The following figure illustrates this configuration.

Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
Solution overview

Figure 3 Configuration 2: PowerControls running on a an Exchange server

These technical notes uses Configuration 1 to demonstrate how to use PowerControls to

recover Exchange Server items.
The example setup is an Exchange Server 2010 DAG with the following details:
◆ The Exchange 2010 DAG system is configured with two mailbox servers with the
following configuration:
• The first machine name is tigernode1.tigerdc.com.
• The second machine name is tigernode2.tigerdc.com.
• NMM 8.2 is installed on both DAG nodes.
◆ PowerControls is installed on a third machine with the following configuration:
• The machine name is tigerad.tigerdc.com.
• Exchange Server is not installed.
• Outlook 2010 is installed and configured with one or more user mailbox that has
sent and received at least one message.

8 Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
 Prerequisite tasks

Prerequisite tasks
To perform GLR by using NMM and PowerControls, you must first complete the NMM and
PowerControls prerequisite tasks.

NMM prerequisite tasks

You must create and configure NMM client resources so that you can use NMM to perform
a FULL or Incremental backup of the Exchange Server 2010 DAG.
1. In the NetWorker Management Console, create a client resource for the DAG client and
each DAG node.
2. For the DAG client resource tigernode1.tigerdc.com, add the following database save
sets:
• APPLICATIONS:\Microsoft Exchange 2010\Kroll1
• APPLICATIONS:\Microsoft Exchange 2010\Kroll-public
In the above save set examples, Kroll1 is a mailbox database and Kroll-Public is a
public folder database.
3. For the DAG client resource tigernode1.tigerdc.com, add the following client resource
properties:
a. In the Backup command attribute, type the following backup command:
nsrsnap_vss_save.exe

b. In the Application Information attribute, type the following variables:

NSR_SNAP_TYPE=vss
CIRCULAR_PROMOTION_POLICY=Promote
NSR_ALT_PATH=C:\mount1
NSR_EXCH2010_BACKUP=all
NSR_EXCH2010_DAG=tigerdag.tigerdc.com

c. In the Group attribute, select Test.

4. Back up the database.
5. Afte the backup completes successfully, identify the database that you recover.
You can recover Exchange items regardless of whether the database is deleted from
the Exchange organization.
6. Verify that the target file system has enough free disk space to recover the Exchange
database.
For Exchange database file recoveries, the target file system should have at least the
same amount of available space as the recovery file system at the time of the backup.
You can also use NMM to recover Exchange files to a remote machine by mapping a
network drive on the NMM client machine.
The NetWorker Module for Microsoft for Exchange Server VSS User Guide provides details
about how to configure clients, perform Exchange backups, and recover Exchange items.

Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
Recovering Exchange database files by using NMM

PowerControls prerequisite tasks

You must verify the following prerequisites so that you can use PowerControls to perform a
GLR of Exchange items.
◆ Verify that PowerControls is properly installed. You can install PowerControls on an
Exchange server or on a non-Exchange server.
◆ If you installed PowerControls on the Exchange Server, ensure that the MAPI/CDO
software is properly uninstalled. Outlook and MAPI/CDO software cannot be installed
on the same machine.
◆ Ensure that the Outlook 2010 software (32-bit)is installed properly and that the user
mailboxes are connected in Outlook.
◆ Ensure that the PowerControls license is valid. Refer to the PowerControls
documentation for details.

Recovering Exchange database files by using NMM

To recover the Exchange mailbox, public folder, or public mailbox database files, you must
use NMM. This procedure demonstrates how to recover Exchange Server 2010 DAG
mailbox database files by using NMM. This example describes the steps to perform a
recovery from the DAG node tigernode1.tigerdc.com.
1. Log onto the DAG node.
For example: tigernode1.tigerdc.com.
2. To start a recovery session, perform the following steps:
a. Open the NMM client user interface.
b. On the main toolbar, select the Client drop-down menu, and then select the DAG
name.
For example: tigerdag.
c. Click View and then click Refresh.
d. Click Recover > Exchange 2010 Recover Session > Database Recover.
The NMM user interface shows the mailbox databases that are available for recovery.
3. Select the mailbox database you want to recover and click Recover Options.
For example: Kroll1.
4. Select the Exchange tab and click Select Destination.
5. Browse to the mapped network drive.
For example: C:\alter.
6. In the Deleted Database Target Selection dialog, do the following:
a. Select the Restore Deleted Database check box.
b. Browse to the target location for the recoverd mailbox database files.
c. Click OK.

10 Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
 Performing a Granular Level Recovery on Exchange Server database files

7. Start the flat file recovery of the database:

a. Select the mailbox, public folder, or public folder mailbox database you want to
recover.
b. From the Exchange Recover toolbar, click Recover.
8. After the flat file recovery completes, verify that the logs and .edb files are recovered
as expected on the mapped network drive.
For example: C:\alter.
The NetWorker Module for Microsoft for Exchange Server VSS User Guide provides details
about how to recover Exchange Server database items to a local machine or a remote
machine.

Performing a Granular Level Recovery on Exchange Server

database files
To perform a Granular Level Recovery on an Exchange Server mailbox, public folder, or
public folder mailbox database files, log onto the machine where you installed
PowerControls. In this example, this is tigerad.tigerdc.com.
In “Recovering Exchange database files by using NMM” on page 10, you recovered the
Exchange Server database files on tigernode1.tigerdc.com. However, PowerControls is
installed on tigerad.tigerdc.com, which does not have Exchange Server installed. Because
PowerControls is installed on a machine that does not have Exchange Server installed, you
must copy the recovered Exchange Server files to the PowerControls machine.
To copy the recovered files to the PowerControls machine, complete one of the following
steps:
◆ Copy all of the recovered files from tigernode1.tigerdc.com to C:\Kroll1 on
tigerad.tigerdc.com. Provide this location as the source for PowerControls to perform
the Granular Level Recovery.
◆ Map a network drive to C:\alter on tigerad.tigerdc.com. Provide this location as the
source for PowerControls to perform the Granular Level Recovery.
◆ Recover the files to a remote machine, as described in the NetWorker Module for
Microsoft for Exchange Server VSS User Guide.
For this example, copy the recovered files from tigernode1.tigerdc.com to
tigerad.tigerdc.com.

Recovering Exchange Server 2007 or 2010 database files

To perform the Granular Level Recovery on Exchange Server 2007 or 2010 database files,
complete the following steps:
1. Verify that the recovered files are available in the alternate path you specified.
For example:
C:\Kroll1 on tigerad.tigerdc.com.

Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
Performing a Granular Level Recovery on Exchange Server database files

2. On the Kroll workstation, start the Data Wizard by selecting Start > Program >
Kroll Ontrack > Ontrack PowerControls.
3. Select File > Open Source.
4. In the Select Source Files dialog, complete the following steps:
a. In the Source File field, browse to the folder that contains the .edb files.
For example:
C:\Kroll1\DB\Kroll1.edb.
b. In the Log File Path field, browse to the folder that contains the log files.
For example:
C:\Kroll1\Logs
c. In the Temporary File Path field, accept the default location for the .idx and .dat
files.
For example: 
c:\Users\ADMINI~1\AppData\Local\Temp\2\PC



If the files require more hard drive space, specify a new location by clicking
Browse. These files might require hard drive space equial to the size of the .log
files.

5. Click OK.
6. In the Sources area of the PowerControls user interface, expand the mailboxes and
folders and then select the items that you want to recover.
7. Select File > Open/Create Target > Open Exchange Target Server to open the mailbox for
the recovered mailbox items.
8. In the Data Wizard, complete the following steps:
a. On the Target Path & Type dialog, select Connect to Microsoft Exchange Server
(Single Mailbox).
b. In the E-mail Address field, type the email address of the user mailbox that
receives the recovered files.
For example:
[email protected]
c. In the Server Name field, type the Exchange server name.
For example:
tigernode1.tigerdc.com
d. Click Next.
9. To perform the item level recovery, right-click items in the Source area and click Copy.
10. Select the Target user mailbox, right-click the Target folder, and then click Paste.

12 Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
 Performing a Granular Level Recovery on Exchange Server database files

11. When the copy process is complete, click Close.

12. Verify that you can browse the recovered mailbox items.
a. In the PowerControls user interface, click the Target user mailbox and then click
target folder to view the recovered mailbox items.
b. Open the target user’s mailbox and verify that you can open the recovered items.

Recovering Exchange Server 2013 database files

To perform a Granular Level Recovery on an Exchange Server 2013 database file, complete
the following steps:
1. Verify that the .edb and log files were recovered to separate folders at the alternate
path you specified.
For example:
C:\Kroll1 on tigerad.tigerdc.com contains DB and Logs.
2. Open the PowerControls application.
3. Click Edit > Preferences.
4. In the Preferences dialog, click the Target Options tab and then complete the following
steps:
a. Select the following options:
– Use Autodiscover to detect Microsoft Exchange server connection settings
– Use Outlook Anywhere to connect to Microsoft Exchange server
b. Verify that the following options are selected:
– Create new PST folders when PST message/folder limits are reached
– Allow mailbox creation during copy
c. Click OK.
5. Click File > User Wizard.
6. Click Next.
7. In the Source Path Selection dialog:
a. In the Source File field, browse to the folder that contains the .edb files.
For example:
C:\Alter1\DB\DB1.edb
b. In the Log File Path field, browse to the folder that contains the log files.
For example:
C:\Alter\Logs
8. Click Next.

Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
Performing a Granular Level Recovery on Exchange Server database files

9. On the Target Type & Path Selection dialog, complete the following steps:
a. Select Connect to Microsoft Exchange Server (Single Mailbox).
b. In the Mailbox Name field, type the email address of the user mailbox that receives
the recovered files.
For example:
[email protected]
c. In the Server Name field, type the Exchange server name.
For example:
tigernode1.tigerdc.com
d. Verify that the following options are selected:
– Connect to Public Folders
– Connect using Autodiscover
e. Click Next.
10. When the processes complete, click Finish.
11. To perform the item level recovery, right-click items in the Source area and click Copy.
12. Select the Target user mailbox, right-click the Target folder, and click Paste.
13. When the copy process the status, click Close.
14. Verify that you can browse the recovered mailbox item.
a. In the PowerControls user interface, click the Target user mailbox and then click
target folder to view the recovered mailbox items.
b. Open the target user’s mailbox and verify that you can open the recovered items.

14 Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes
 Performing a Granular Level Recovery on Exchange Server database files

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Published June 18, 2014

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Exchange Server GLR using EMC Networker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes