Installation Instructions

FactoryTalk AssetCentre Installation Guide

Important user information
Read this document and the documents listed in the additional resources section about installation, configuration, and operation of this equipment
before you install, configure, operate, or maintain this product. Users are required to familiarize themselves with installation and wiring instructions
in addition to requirements of all applicable codes, laws, and standards.

Activities including installation, adjustments, putting into service, use, assembly, disassembly, and maintenance are required to be carried out by
suitably trained personnel in accordance with applicable code of practice. If this equipment is used in a manner not specified by the manufacturer,
the protection provided by the equipment may be impaired.

In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the use or application of this
equipment.

The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and requirements associated
with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or liability for actual use based on the examples and
diagrams.

No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or software described in this
manual.

Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc., is prohibited.

Throughout this manual, when necessary, we use notes to make you aware of safety considerations.

WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous environment, which may lead to
personal injury or death, property damage, or economic loss.

ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property damage, or economic
loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence

Important: Identifies information that is critical for successful application and understanding of the product.

Labels may also be on or inside the equipment to provide specific precautions.

SHOCK HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous voltage may be
present.

BURN HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may reach dangerous
temperatures.

ARC FLASH HAZARD: Labels may be on or inside the equipment, for example, a motor control center, to alert people to potential Arc Flash. Arc
Flash will cause severe injury or death. Wear proper Personal Protective Equipment (PPE). Follow ALL Regulatory requirements for safe work
practices and for Personal Protective Equipment (PPE).

Allen-Bradley, Rockwell Software, Rockwell Automation, and TechConnect are trademarks of Rockwell Automation, Inc.

Trademarks not belonging to Rockwell Automation are property of their respective companies.
 Table of contents

Chapter 1

Introduction About FactoryTalk AssetCentre ........................................................................................9

FactoryTalk Services Platform ....................................................................................9
About the documentation set .............................................................................................9
About this book .......................................................................................................... 10
The components of FactoryTalk AssetCentre ............................................................. 10
System requirements.......................................................................................................... 11
Hardware requirements ............................................................................................ 11
Product compatibility................................................................................................ 12
Operating systems ...................................................................................................... 14
Software requirements............................................................................................... 16
Network requirements .............................................................................................. 17
About the installation process ......................................................................................... 18

Chapter 2

Upgrade FactoryTalk Optional software upgrades ............................................................................................. 22

Location of setup files........................................................................................................ 23
AssetCentre
Chapter 3

Use silent or unattended Before performing the silent or unattended installation ............................................ 26
Before you install the FactoryTalk AssetCentre server software using silent or
setup to install the
unattended setup ........................................................................................................ 26
FactoryTalk AssetCentre Before you install the FactoryTalk AssetCentre client software using silent or
software unattended setup ........................................................................................................ 27
Before you install FactoryTalk AssetCentre agents using silent or unattended
setup .............................................................................................................................. 29
Perform silent or unattended installation ..................................................................... 30
Command-line parameters for silent or unattended installation ............................. 31
After the installation using the unattended setup ....................................................... 34

Chapter 4

Install the FactoryTalk Before you install the FactoryTalk AssetCentre server software .............................. 35
Ensure that the current Windows user has administrative rights .................... 36
AssetCentre server software
Enable .NET Framework 3.5 features .................................................................... 36
Install Microsoft SQL Server ................................................................................... 37
Install Microsoft SQL Server with Service Packs ......................................... 38
Minimum Microsoft SQL Server permissions ............................................. 40
Install the ProCalV5 server software ...................................................................... 41
Steps to install the FactoryTalk AssetCentre server software ................................... 46
Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 3
Table of contents

Step 1: Launch the Setup wizard and select what to install ............................... 46
Step 2: Configure the AssetCentre server ............................................................. 49
Step 3: Configure the AssetCentre server user account password ................... 51
Database user account password requirements ............................................ 52
Step 4: Configure ProCalV5 .................................................................................... 52
Step 5: Read and accept license agreements .......................................................... 54
Step 6: Start the installation ..................................................................................... 55
Step 7: Finish the installation .................................................................................. 55
Install the ProCalV5 server software after the FactoryTalk AssetCentre server
software ................................................................................................................................ 59
Connect the ProCalV5 server to FactoryTalk AssetCentre.............................. 59

Chapter 5

Install FactoryTalk Before you install FactoryTalk AssetCentre clients .................................................... 61

Where to install FactoryTalk AssetCentre clients .............................................. 61
AssetCentre clients
Enable .NET Framework 3.5 features .................................................................... 62
Steps to install FactoryTalk AssetCentre clients ......................................................... 63
Step 1: Launch the Setup wizard and select what to install ............................... 63
Step 2: Read and accept license agreements .......................................................... 68
Step 3: Start the installation ..................................................................................... 69
Step 4: Finish the installation .................................................................................. 69
Check whether the client is installed correctly............................................................. 70
Install the ProCalV5 client software .............................................................................. 71
Install DTMs....................................................................................................................... 74
Run Process Device Configuration Field Edition ....................................................... 75

Chapter 6

Install FactoryTalk Before you install the FactoryTalk AssetCentre agent software ............................... 77
Enable .NET Framework 3.5 features .................................................................... 78
AssetCentre agents
Steps to install the FactoryTalk AssetCentre agent software .................................... 79
Step 1: Launch the Setup wizard and select what to install ............................... 79
Step 2: Read and accept license agreements .......................................................... 83
Step 3: Start the installation ..................................................................................... 85
Step 4: Finish the installation .................................................................................. 85
Configure for security-enabled RSLogix family software........................................... 86
If operating in a Windows domain ......................................................................... 87
If operating in a Windows workgroup ................................................................... 88
Check whether the agent software is current ............................................................... 90

4 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

 Table of contents

Chapter 7

Custom install the Example 1: Custom install the FactoryTalk AssetCentre server and client software
................................................................................................................................................ 97
FactoryTalk AssetCentre
Example 2: Partial installation ......................................................................................... 98
software
Chapter 8

Install the AssetCentre Steps to install the AssetCentre Diagnostics Connector ........................................... 99
Step 1: Launch the Setup wizard and select what to install ............................... 99
Diagnostics Connector
Step 2: Read and accept license agreements ........................................................ 101
Step 3: Start the installation ................................................................................... 103
Step 4: Finish the installation ................................................................................ 103

Chapter 9

Configure the SSL protocol Create an SSL certificate ................................................................................................. 105

Export the created SSL certificate for FactoryTalk AssetCentre client and agent
for FactoryTalk AssetCentre
computers .......................................................................................................................... 108
Configure a site binding.................................................................................................. 110
Configure SSL settings for FactoryTalk AssetCentre Web Client........................ 112
Turn on secure communication between the server, client(s), and agent(s) ........ 115
Import the SSL certificate to client and agent computers ....................................... 116
Configure a firewall rule and web services URL if the default port is modified .. 125

Chapter 10

Configure Windows Turn on Windows Authentication mode in Internet Information Services (IIS)
.............................................................................................................................................. 131
Authentication
Chapter 11

Configure FactoryTalk Configure for client access to the server ...................................................................... 135
Add users to the FactoryTalk Directory .............................................................. 135
AssetCentre
Add computers to the FactoryTalk Directory.................................................... 137
Configure feature security for FactoryTalk AssetCentre users............................... 137
Policy settings and their meanings ........................................................................ 139

Chapter 12

About FactoryTalk Access FactoryTalk AssetCentre Web Client ............................................................ 141

AssetCentre Web Client

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 5

Table of contents

Chapter 13

Uninstall FactoryTalk Uninstall from the Control Panel................................................................................. 143

Uninstall using a command............................................................................................ 143
AssetCentre
Chapter 14

Troubleshoot FactoryTalk General installation.......................................................................................................... 145

A red x appears next to an item to be installed ................................................... 145
AssetCentre
A Program Maintenance window appears .......................................................... 145
Server installation ............................................................................................................. 145
SQL collation error encountered during database installation ....................... 145
Unable to log on to SQL Server during server installation .............................. 145
The application failed to initialize properly ........................................................ 146
FTACServiceManager has stopped working ...................................................... 146
Install Internet Information Services (IIS) on Windows Server 2008 R2
.............................................................................................................................. 146
Client and agent installation .......................................................................................... 148
Web page for installing the FactoryTalk AssetCentre client and agent cannot
be shown..................................................................................................................... 148
Error reading Primary Server Name from FactoryTalk Directory ................. 149
Logged in user is not part of the Administrators group.................................... 149
Start the client ................................................................................................................... 150
Error initializing FactoryTalk AssetCentre ........................................................ 150
Error initializing FactoryTalk AssetCentre: could not load file or assembly…
CalibrationPlugin.dll ............................................................................................... 150
Error initializing FactoryTalk AssetCentre: unable to connect to the remote
server ........................................................................................................................... 150
Error initializing FactoryTalk AssetCentre: the underlying connection was
closed........................................................................................................................... 151
Error initializing FactoryTalk AssetCentre: the remote server returned error
(404) Not Found ...................................................................................................... 152
Error initializing FactoryTalk AssetCentre: the remote name could not be
resolved ....................................................................................................................... 152
Error initializing FactoryTalk AssetCentre: the remote server returned an
error (401) Unauthorized....................................................................................... 153
The client and server versions are incompatible ................................................ 154
Cannot initialize application eventing subsystem or No connection could be
made because the target machine actively refused it.......................................... 154
At least one service or driver failed during system startup. Use Event Viewer
to examine the event log for details....................................................................... 154
If the FactoryTalk AssetCentre server is installed to a drive other than C: . 154
Other errors starting the client .............................................................................. 155
Start the agent ................................................................................................................... 156
Use Calibration Management ....................................................................................... 156
No ProCalV5 Server connection information exists on the FTAC server... 156

6 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

 Table of contents

Error executing ProCalV5 commands, check ProCalV5 installation ........... 156

Error initializing FactoryTalk AssetCentre: could not load file or assembly…
CalibrationPlugin.dll ............................................................................................... 156
Unable to run the ProCalV5 software ................................................................. 156
Unable to run the ProCalV5 Data Source Edit Wizard................................... 157
Legal Notices Legal Notices ..................................................................................................................... 159
Index

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 7

 Chapter 1

Introduction

FactoryTalk® AssetCentre monitors your factory automation system and provides

About FactoryTalk
centralized tools to minimize downtime due to unauthorized actions or failing
AssetCentre devices. It does this by:

• providing version control and archiving of program files and documents.

• providing a disaster recovery system that verifies your devices' program and
configuration files against protected master files, ensuring quick and
accurate recovery if a problem should occur (optional Disaster Recovery
capability).
• monitoring FactoryTalk-enabled software products and logging system
events and user actions (recorded in the Event log and Audit log
respectively).
• managing device configuration files.
• managing process device calibration, including scheduling and tracking
(optional Calibration Management capability).
• managing and configuring DTM devices (optional Process Device
Configuration capability).
DTM stands for Device Type Manager. It is a software component for
devices that contains device information and configuration parameters for
that device. The device manufacturer provides the DTM for the device.
DTMs are designed according to FDT (Field Device Tool) standards.

FactoryTalk Services Platform FactoryTalk AssetCentre uses the FactoryTalk Services Platform to provide
seamless connectivity with other FactoryTalk-enabled software. Users and
computers are defined in the FactoryTalk Directory; access to actions within the
FactoryTalk AssetCentre system is controlled with FactoryTalk Security.

About the documentation The documentation set includes:

set • FactoryTalk AssetCentre Installation Guide (Document ID

FTAC-IN005). Use this manual to install the FactoryTalk AssetCentre
system. This manual is also available on the FactoryTalk AssetCentre
installation package in 9.00.00-FTAssetCentre\Docs. The file name is
FTAC-InstallGuide.pdf.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 9

Chapter 1 Introduction

• Help. Use the comprehensive Help for assistance while using the
FactoryTalk AssetCentre system.
• FactoryTalk AssetCentre Getting Results Guide (Document ID
FTAC-GR002). Use this manual to get started with the FactoryTalk
AssetCentre system.
• FactoryTalk AssetCentre Utilities User Manual (Document ID
FTAC-UM001). Use this manual for assistance while using an array of
utilities whose capabilities are not present in the FactoryTalk AssetCentre
system.

About this book This book is written for FactoryTalk AssetCentre administrators and IT
professionals. To perform many of the tasks described in this book, you need to
log on to the computers onto which you are installing software as an
Administrator, or log on using an account that has administrative privileges.

We assume you are familiar with:

• Microsoft® Windows® operating systems including basic Windows

networking and administration tasks
• Microsoft SQL Server
• RSLinx® Classic and FactoryTalk® Linx™ communication software
• Rockwell Software® programming tools for programmable logic controllers
• control networks such as DeviceNet and programmable logic controllers
such as PLC-5® processors

The components of There are four primary components of a FactoryTalk AssetCentre system:
FactoryTalk AssetCentre • FactoryTalk AssetCentre server, which controls the rest of the system and
governs its operations. The server requires Microsoft SQL Server to
function (see Server computer requirements on page 11). The SQL Server is
typically on the same computer as the FactoryTalk AssetCentre server. The
instructions in this manual are written for that case, although the SQL
Server could be installed on a different computer.
• FactoryTalk AssetCentre clients, which permit users to configure and use
the server, view logged events, and perform other tasks associated with the
software. The client can be installed on any computer that:
• is capable of running the client software (see Client computer
requirements on page 12).
• is connected to the FactoryTalk AssetCentre server.
• FactoryTalk AssetCentre Web Client, which allows users to access a
FactoryTalk AssetCentre client through a web interface on computers and
mobile devices. FactoryTalk AssetCentre Web Client supports several

10 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Introduction Chapter 1

FactoryTalk AssetCentre client functions. FactoryTalk AssetCentre Web

Client can be accessed on any computer and mobile device that:
• is capable of running the Web Client software (See Web Client
computer or device requirements on page 16).
• is connected to the FactoryTalk AssetCentre server.
• FactoryTalk AssetCentre agents, which are programs that perform certain
scheduled operations, such as Disaster Recovery and searches. Agents run
independently of the server and independently from each other—users
schedule operations and the agents perform them at the scheduled time. By
spreading the processing load over multiple computers, FactoryTalk
AssetCentre agents speed up operations. When a server needs a scheduled
operation to begin, it tries to locate an available computer running the
appropriate agent to perform that task. When it locates an agent to perform
the task, it assigns the task to that agent. When the agent has completed the
task, the agent reports back to the server that the task is done.
Agents can be installed on any computer that:

• is capable of running the agent software (see Agent computer

requirements on page 14).
• is connected to the FactoryTalk AssetCentre server.

FactoryTalk AssetCentre works within the system requirements of all Rockwell

System requirements
Automation software products. For the latest information regarding software
platform support, refer to Rockwell Automation Product Compatibility and
Download Center .

Hardware requirements For the optimal performance of the FactoryTalk AssetCentre system, computers
running FactoryTalk AssetCentre Server, FactoryTalk AssetCentre Client, or

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 11

Chapter 1 Introduction

FactoryTalk AssetCentre Agent are recommended to meet or exceed the following

hardware requirements.

Type Description CPU RAM

Operator Workstation FactoryTalk AssetCentre Client Intel® Core™ i5 Standard Power processor 4 GB
Engineering Workstation FactoryTalk AssetCentre Client Intel Core i5 Standard Power processor 8 GB
FactoryTalk AssetCentre Agent
System Agent FactoryTalk AssetCentre Agent Intel Core i5 Standard Power processor 8 GB
Application Server FactoryTalk AssetCentre Server Small systems: 8 GB
Intel Core i5 Standard Power processor
Medium to large systems: 8 GB
Intel® Xeon® quad-core family processor

Product compatibility FactoryTalk AssetCentre version 9.00.00 is compatible with the following
Rockwell Automation products.

FactoryTalk AssetCentre Server

• FactoryTalk Activation version 4.03.03 or later

• FactoryTalk Services Platform version 6.10.00 or later

FactoryTalk AssetCentre Client

• FactoryTalk Services Platform version 6.10.00 or later

• FactoryTalk Linx version 6.10.00 or later
• RSLinx Classic Lite version 3.74 or later
• (optional) RSLogix 5 version 7.40 or later, RSLogix 500 version 8.10 or
later, RSLogix 5000 version 19 or later, Studio 5000 Logix Designer version
21 or later, FactoryTalk View Studio Enterprise version 11.00 or later,or
any other version released as part of CPR 9 or later
• To take advantage of auditing, the FactoryTalk AssetCentre client
must be installed on each computer running your RSLogix family
software.
• To edit the file and data settings for a compare operation for PLC-5,
SLC 500, MicroLogix, or FactoryTalk View Site Edition assets, you
must have RSLogix 5, RSLogix 500, or FactoryTalk View Studio
Enterprise software installed on the client computer.
• To do a Rockwell Automation Compare, you must install the
programming software on the client computer.
For this asset... Install...
PLC-5 RSLogix 5

12 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Introduction Chapter 1

SLC 500, MicroLogix RSLogix 500

ControlLogix, CompactLogix RSLogix 5000 or Studio 5000 Logix Designer; and RSLogix 5000 Compare Utility or Logix
Designer Compare Tool
Rockwell Automation drives DriveExecutive™ Lite

• (optional) FactoryTalk View ME Transfer Utility version 5.00 or later if

your system includes PanelView Plus operator interfaces
• (optional) FactoryTalk View ME Transfer Utility version 8.00 or later if
your system includes MobileView operator interfaces
• (optional) DriveExecutive Lite version 5.02 or later

FactoryTalk AssetCentre Agent

• FactoryTalk Services Platform version 6.10.00 or later

• FactoryTalk Linx version 6.10.00 or later
• RSLinx Classic Lite version 3.74 or later
• RSLogix 5000 Compare Utility version 3.40.01.118 or later
• Unified Device Configuration (UDC) version 3.09 or later
• For Disaster Recovery functions, the programming software for your devices
MUST be installed on the agent computer.
RSLogix 5 version 7.40 or later, RSLogix 500 version 8.10 or later, RSLogix
5000 version 19 or later, Studio 5000 Logix Designer version 21 or later,
FactoryTalk View Studio Enterprise version 11.00 or later, or any other
version released as part of CPR 9 or later

For this asset... Install...

PLC-5 RSLogix 5
SLC 500, MicroLogix RSLogix 500
ControlLogix, CompactLogix RSLogix 5000 or Studio 5000 Logix Designer; and RSLogix 5000 Compare Utility or Logix
Designer Compare Tool
PanelView Plus, MobileView View ME Transfer Utility and FactoryTalk Linx, formerly known as RSLinx Enterprise
FactoryTalk View Site Edition FactoryTalk View Studio Enterprise
Rockwell Automation drives DriveExecutive Lite
RA Motor Control Unified Device Configuration

• PLC-5 version 7.30.10.3 or later

• SLC-500 version 8.00.05.1 and later
• FactoryTalk View ME Transfer Utility version 5.00 or later if your system
includes PanelView Plus operator interfaces
• FactoryTalk View ME Transfer Utility version 8.00 or later if your system
includes MobileView operator interfaces

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 13

Chapter 1 Introduction

• DriveExecutive Lite version 5.02 or later

Operating systems FactoryTalk AssetCentre is tested and supported on the operating systems
installed from original Microsoft media only. FactoryTalk AssetCentre runs on
either the 32-bit or 64-bit versions of the following operating systems.

Important: To make sure all functions of FactoryTalk AssetCentre work properly, keep
the supported operating systems up to date by turning on the Windows
Update feature or install updates manually.
The operating system can be in English, Portuguese, French, Spanish,
Italian, German, Japanese, Korean, or Chinese. Some FactoryTalk
AssetCentre capabilities are only supported on an English language
operating system. At this time, the Calibration Management capability
requires an English language operating system. The Process Device
Configuration capability requires an English, Portuguese, French, or Italian
operating system.

FactoryTalk AssetCentre Server

• Windows Server 2016 Datacenter Edition

• Windows Server 2016 Standard Edition
• Windows Server 2012 R2 Datacenter Edition
• Windows Server 2012 Datacenter Edition
• Windows Server 2012 R2 Standard Edition
• Windows Server 2012 Standard Edition
• Windows Server 2008 R2 Enterprise Edition with Service Pack 1
• Windows Server 2008 R2 Standard Edition with Service Pack 1

FactoryTalk AssetCentre Client and Agent

• Windows Server 2016 Datacenter Edition

• Windows Server 2016 Standard Edition
• Windows Server 2012 R2 Datacenter Edition
• Windows Server 2012 Datacenter Edition
• Windows Server 2012 R2 Standard Edition
• Windows Server 2012 Standard Edition
• Windows Server 2008 R2 Enterprise Edition with Service Pack 1
• Windows Server 2008 R2 Standard Edition with Service Pack 1
• Windows 10 Enterprise Edition
• Windows 10 Professional Edition

14 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Introduction Chapter 1

See the Windows Lifecycle FAQ and Windows as a Service (WaaS) topics on
the Microsoft Web site for details regarding servicing requirements and
other important information.

• Windows 10 Semi-Annual Channel v1709, v1803, and v1809

Windows 10 Semi-Annual Channel is governed by the Microsoft Modern
Lifecycle Policy. Refer to the Microsoft Web site for details.

• Windows 10 IoT Enterprise 2016 Long-Term Servicing Channel

Windows 10 Long-Term Servicing Channel is governed by the Microsoft
Fixed Lifecycle Policy. Refer to the Microsoft Web site for details.

• Windows 7 Enterprise Edition with Service Pack 1

• Windows 7 Professional Edition with Service Pack 1

FactoryTalk AssetCentre Web Client

• Windows Server 2016 Datacenter Edition

• Windows Server 2016 Standard Edition
• Windows Server 2012 R2 Datacenter Edition
• Windows Server 2012 Datacenter Edition
• Windows Server 2012 R2 Standard Edition
• Windows Server 2012 Standard Edition
• Windows Server 2008 R2 Enterprise Edition with Service Pack 1
• Windows Server 2008 R2 Standard Edition with Service Pack 1
• Windows 10 Enterprise Edition
• Windows 10 Professional Edition
See the Windows Lifecycle FAQ and Windows as a Service (WaaS) topics on
the Microsoft Web site for details regarding servicing requirements and
other important information.

• Windows 10 Semi-Annual Channel v1709, v1803, and v1809

Windows 10 Semi-Annual Channel is governed by the Microsoft Modern
Lifecycle Policy. Refer to the Microsoft Web site for details.

• Windows 10 IoT Enterprise 2016 Long-Term Servicing Channel

Windows 10 Long-Term Servicing Channel is governed by the Microsoft
Fixed Lifecycle Policy. Refer to the Microsoft Web site for details.

• Windows 7 Enterprise Edition with Service Pack 1

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 15
Chapter 1 Introduction

• Windows 7 Professional Edition with Service Pack 1

• Android version 6 (Marshmallow)
• Android version 5 (Lollipop)
• Android version 4.4 (KitKat)
• iOS version 9.3
• iOS version 9.2
• iOS version 9.1
Tip: Before you install FactoryTalk AssetCentre on the computer running Windows
Server 2012 R2, it is required that you install the following Windows update:
Windows Server 2012 R2 update: April 2014

Software requirements FactoryTalk AssetCentre Server

The following are minimum software requirements for FactoryTalk AssetCentre

Server.

• Microsoft Internet Explorer version 9.0 or later

The version 11.0 is recommended for Windows Server 2012 and Windows
Server 2016 operating systems.

SQL Server databases

The following are SQL Servers supported by FactoryTalk AssetCentre.

• Microsoft SQL Server 2017 Express Edition (64-bit)

• Microsoft SQL Server 2017 Enterprise Edition (64-bit)
• Microsoft SQL Server 2017 Standard Edition (64-bit)
• Microsoft SQL Server 2016 Express Edition with Service Pack 2 (64-bit)
• Microsoft SQL Server 2016 Enterprise Edition with Service Pack 2 (64-bit)
• Microsoft SQL Server 2016 Standard Edition with Service Pack 2 (32-bit,
64-bit)
• Microsoft SQL Server 2014 Enterprise Edition with Service Pack 2 (32-bit,
64-bit)
• Microsoft SQL Server 2014 Standard Edition with Service Pack 2 (32-bit,
64-bit)
• Microsoft SQL Server 2012 Express Edition with Service Pack 4 (32-bit,
64-bit)

16 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Introduction Chapter 1

• Microsoft SQL Server 2012 Enterprise Edition with Service Pack 4 (32-bit,
64-bit)
• Microsoft SQL Server 2012 Standard Edition with Service Pack 4 (32-bit,
64-bit)
• Microsoft SQL Server 2008 R2 Standard Edition with Service Pack 3
(32-bit, 64-bit)
• Microsoft SQL Server 2008 Standard Edition with Service Pack 4 (32-bit)

FactoryTalk AssetCentre Client

The following are minimum software requirements for FactoryTalk AssetCentre

Client.

• Microsoft Internet Explorer version 9.0 and later

The version 11.0 is recommended for Windows Server 2012 and Windows
Server 2016 operating systems.

• (optional) Editing software for Siemens S7 processors, such as SIMATIC

Manager

FactoryTalk AssetCentre Agent

The following are minimum software requirements for FactoryTalk AssetCentre

Agent.

• Microsoft Internet Explorer version 9.0 and later

The version 11.0 is recommended for Windows Server 2012 and Windows
Server 2016 operating systems.

• (optional) SIMATIC NET if you want to connect to Siemens S7 processors

via MPI (Multi Point Interface) or PROFIBUS protocol

FactoryTalk AssetCentre Web Client

The following are minimum software requirements for FactoryTalk AssetCentre

Web Client.

• Microsoft Internet Explorer version 11

• Google Chrome version 53

Network requirements Your Microsoft Windows network must use the TCP/IP protocol.

If you use a firewall, you must configure the firewall to permit traffic on the
following ports:

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 17

Chapter 1 Introduction

This port is used for

TCP port 25 SMTP mail
TCP port 80 Standard WWW port
TCP port 135 Remote Process Calls
TCP port 139 File and printer sharing
TCP port 445 File and printer sharing
TCP port 1433 Communications to SQL Server
TCP ports 7002 - 7004 FactoryTalk AssetCentre
UDP port 137 File and printer sharing
UDP port 138 File and printer sharing
UDP port 1434 Browsing for SQL Servers
UDP port 21060 Rockwell Automation Trace Diagnostics
UDP port 21061 Rockwell Automation Trace Diagnostics

Some of these ports may vary on your network. Work with your network
administrators to determine the correct port numbers to open.

You may need to open ports for other Rockwell Automation products as well. See
Rockwell Automation Knowledgebase Answer ID 898270 .

About the installation FactoryTalk AssetCentre supports two installation methods:

process • Setup wizard installation

• Unattended or silent installation

The Setup wizard installs the software through the installation interface step by
step. The unattended or silent installation uses command lines to specify
installation properties so that the software is installed without user intervention.
Unattended or silent installation doesn't omit any installation components against
the standard method. It allows you to specify all installation properties before the
installation starts, and then installs the software automatically. To install
FactoryTalk AssetCentre software with silent or unattended installation, see
Chapter 3 for detailed instructions.

If you choose the standard Setup wizard to install FactoryTalk AssetCentre

software, Chapter 4 through Chapter 7 guides you through the following tasks:

1. Install the prerequisite software for the FactoryTalk AssetCentre server.

2. If you have purchased the Calibration Management capability, install the

ProCalV5 server.

3. Install the FactoryTalk AssetCentre server.

4. Install FactoryTalk AssetCentre clients.

18 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Introduction Chapter 1

5. If you have purchased the Calibration Management capability, install the

ProCalV5 clients.

6. If you have purchased the Process Device Configuration capability, install

DTMs.

7. Install FactoryTalk AssetCentre agents.

8. Configure users and security.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 19

 Chapter 2

Upgrade FactoryTalk AssetCentre

If you upgrade from a previous version of FactoryTalk AssetCentre, use the

following steps to upgrade from FactoryTalk AssetCentre versions later than 4.00
to version 9.00.00.

• To upgrade an RSMACC system to FactoryTalk AssetCentre, follow the

instructions in Answer ID 454396 at
http://rockwellautomation.custhelp.com/cgi-bin/rockwellautomation.cfg/
php/enduser/std_adp.php?p_faqid=454396.

In rare situations, especially on low-performance computers, a dialog box may

open during the installation when upgrading FactoryTalk AssetCentre. The dialog
box indicates that the FactoryTalk AssetCentre server service needs to be stopped.
If you use the unattended setup to upgrade FactoryTalk AssetCentre, you need to
click Yes to stop the service or click No to cancel the installation.

Important: When upgrading FactoryTalk AssetCentre to version 9.00.00, the logon

user of the FactoryTalk AssetCentre AgentController service will be set to
the default Local System no matter what the previous logon user was. Do
not change the default Local System logon user. Doing so will cause
disaster recovery schedule failures of FactoryTalk View Site Edition assets.

To upgrade from CPR 9-compatible versions later than 4.00:

1. Upgrade optional software products. See Optional software upgrades on

page 22.

2. If you have Calibration Management, install the ProCalV5 server software.

See Install the ProCalV5 server software on page 41.

3. Install the FactoryTalk AssetCentre server, client and agent software.

Follow the instructions in Chapter 3 to use the silent or unattended
installation or Chapter 4 through Chapter 7 to use the standard Setup
wizard.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 21

Chapter 2 Upgrade FactoryTalk AssetCentre

Tip: If you have Logix Designer Compare Tool v4.10.01 (formerly RSLogix 5000
Compare Tool) installed on your agent computer, after you upgrade to FactoryTalk
AssetCentre 9.00.00, you need to manually configure the agent computer using
the Agent Services Logon Configuration utility. Otherwise, the compare and
backup schedule may not run. For more instructions, see To configure the agent
computer using the Agent Services Logon Configuration utility on page 88.

Optional software upgrades The FactoryTalk AssetCentre 9.00.00 installation package contains installations
for these software products:

• FactoryTalk Activation Manager

• FactoryTalk Linx (formerly RSLinx Enterprise)
• FactoryTalk Services Platform
• FactoryTalk Alarms and Events
• FactoryTalk View ME Transfer Utility
• RSLinx Classic Lite
• RSLogix 5
• RSLogix 500
• Logix Designer Compare Tool (formerly RSLogix 5000 Compare Tool)
• ProCalV5

If earlier versions of the following software are installed on your computer, and
you want their latest versions, you need to install them manually. See Location of
setup files on page 23.

• FactoryTalk View ME Transfer Utility

• RSLogix 5
• RSLogix 500
• ProCalV5

If earlier versions of the following software are installed on your computer, and
they are lower than the minimum versions required to install FactoryTalk
AssetCentre, the FactoryTalk AssetCentre Setup wizard will upgrade the software
automatically.

• RSLinx Classic Lite

• Logix Designer Compare Tool (formerly RSLogix 5000 Compare Tool)

If the software versions are equal to or higher than the minimum versions required
to install FactoryTalk AssetCentre, but lower than the versions included in the

22 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Upgrade FactoryTalk AssetCentre Chapter 2

FactoryTalk AssetCentre installation package, the installation process will not

upgrade the software automatically. If you want to use the latest versions instead,
you must select the software check boxes during the installation of FactoryTalk
AssetCentre.

Tip: If you use FactoryTalk Services Platform CPR 9 SR 8, be sure to use the CPR 9 SR 8
versions of RSLinx Enterprise and RSLinx Classic Lite.
If you want to upgrade the optional software products, we recommend that you
upgrade them before installing FactoryTalk AssetCentre.

Location of setup files The setup files for the optional upgrades are available in the FactoryTalk
AssetCentre installation package.

This product’s installation file... Is located in this folder...

FactoryTalk View ME Transfer Utility 11.00.00-FTView\Tools\ME Transfer Utility\Setup.exe
RSLogix 5 9.00.00-RSLogix 5\setup.exe
RSLogix 500 12.00.00-RSLogix 500\setup.exe
ProCalV5 Redist\ProCalV5_5.5.0\Launch.exe

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 23

 Chapter 3

Use silent or unattended setup to install the

FactoryTalk AssetCentre software

FactoryTalk AssetCentre supports silent or unattended installation. Silent

installation runs in a quiet mode without any user interface, while unattended
installation runs in a quiet simple mode and shows progress through the UI.
Unattended installation does not accept any input, but still shows error or restart
messages.

Use command lines to specify properties to install FactoryTalk AssetCentre

software automatically with little interaction. The silent or unattended
installation supports the following installation modes:

• FactoryTalk AssetCentre server

• FactoryTalk AssetCentre client
• FactoryTalk AssetCentre agent
• FactoryTalk AssetCentre custom installation
Tip: Unlike custom installation using the standard Setup wizard that allows you to
select software products to install, the custom installation mode in silent or
unattended setup automatically installs all FactoryTalk AssetCentre software,
including FactoryTalk AssetCentre server, client, and agent.

If you install FactoryTalk AssetCentre client or agent with RSLinx Classic using
silent or unattended installation on 32-bit operating systems, you must manually
install the USB CIP package first. To manually install the USB CIP package, run
it from FactoryTalk AssetCentre installation directory:
\Redist\USBCIP_3.18.06\Setup.exe.

During the silent or unattended installation, all associated Rockwell Automation

software processes will be automatically terminated. Make sure to shut down all
associated Rockwell Automation software products before installation.

This chapter describes how to use silent or unattended setup to install the
FactoryTalk AssetCentre software. If you want to use the standard Setup wizard
to install the software step by step, see Chapter 4 through Chapter 7 for detailed
instructions.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 25

Chapter 3 Use silent or unattended setup to install the FactoryTalk AssetCentre software

Before performing the This section describes things you need to know:

silent or unattended • Before you install the FactoryTalk AssetCentre server software using silent
installation or unattended setup on page 26
• Before you install the FactoryTalk AssetCentre client software using silent
or unattended setup on page 27
• Before you install FactoryTalk AssetCentre agents using unattended silent
or setup on page 29

Before you install the The following checklist summarizes the basic tasks involved in the unattended
FactoryTalk AssetCentre server installation of FactoryTalk AssetCentre server software along with supporting
software using silent or software.
unattended setup • Ensure that the user installing the software has administrative rights in
Windows.
Tip: Before you install FactoryTalk AssetCentre on the computer running Windows
Server 2012 R2, it is required that you install the following Windows update:
Windows Server 2012 R2 update: April 2014

• Ensure that the following versions of .NET Framework are installed before
installing the server on the following operating systems:
• .NET Framework 4.6 or newer
• Windows Server 2012 R2
• Windows Server 2012
• Windows Server 2008 R2

• .NET Framework 3.5

• Windows Server 2016
• Windows Server 2012 R2
• Windows Server 2012

• Ensure the following software or services is installed on the computer:

26 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Use silent or unattended setup to install the FactoryTalk AssetCentre software Chapter 3

• Microsoft SQL Server (can be located on a separate computer)

• (Optional) ProCalV5 server software (for the Calibration Management
capability)
Tip: Normally, you would install the ProCalV5 server software before installing the
FactoryTalk AssetCentre server software. However, you can also install it after the
FactoryTalk AssetCentre server software. Unattended installation doesn't support
the installation of ProCalV5 software. You can only use unattended installation to
specify its database properties, such as the ProCalV5 database server location,
login name and password, and the name of the database.
• To install the ProCalV5 server software before the FactoryTalk AssetCentre
server software, see Install the ProCalV5 server software on page 41.
• To install the ProCalV5 server software after the FactoryTalk AssetCentre server
software, see Install the ProCalV5 server software after the FactoryTalk
AssetCentre server software on page 59.

• Schedule downtime for the system if you are upgrading operating

applications or replacing computers during the installation.
Important: If you plan to install on a remote machine and your current machine uses a
software firewall (such as the Windows Firewall), you must manually
permit File and Printer Sharing through your firewall. Consult the
documentation for your firewall software for instructions. You must also
open Port 80 (or whatever port is used for HTTP).

The tasks listed above are the same as you perform with the standard step-to-step
installation method. For detailed instructions, see Before you install the
FactoryTalk AssetCentre server software on page 35.

Before you install the Note: For current information on the system requirements for the FactoryTalk AssetCentre
software, see FactoryTalk AssetCentre Release Notes and the Product Compatibility and
FactoryTalk AssetCentre client Download Center .
software using silent or
The FactoryTalk AssetCentre client software provides the user interface for
unattended setup
FactoryTalk AssetCentre. It is through the client that you perform tasks such as
checking files in and out, creating and running scheduled events, managing and
configuring DTMs (if you have the Process Device Configuration capability), and
viewing logs. For more information on what you can do with FactoryTalk
AssetCentre client software, see the FactoryTalk AssetCentre Help (once the client
is installed).

Tip: Before you install FactoryTalk AssetCentre on the computer running Windows
Server 2012 R2, it is required that you install the following Windows update:
Windows Server 2012 R2 update: April 2014

Install the FactoryTalk AssetCentre client software on all computers on which

you want to use FactoryTalk AssetCentre.

The client is not required on the FactoryTalk AssetCentre server computer, but
you can install it on the server if desired.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 27

Chapter 3 Use silent or unattended setup to install the FactoryTalk AssetCentre software

Install the client on any computer

• from which you want to access the FactoryTalk AssetCentre client software
(to edit the representation of your assets, to view logs, to create schedules, to
search the logs, and so on).
• that is capable of running the client software (see Client computer
requirements on page 12).
• that is connected to the FactoryTalk AssetCentre server.
• that you want to use remotely to manage process device configurations
(using the Field Edition software in conjunction with the Process Device
Configuration capability).
• from which FactoryTalk audits are desired.

You need to manually install the following versions of .NET Framework before
installing the client on the following operating systems:

• .NET Framework 4.6 or newer

• Windows Server 2012 R2
• Windows Server 2012
• Windows Server 2008 R2
• Windows 7
• .NET Framework 3.5
• Windows Server 2016
• Windows Server 2012 R2
• Windows Server 2012
• Windows 10

The Disaster Recovery capability provides the ability to schedule a comparison

between master files, and processor program and data files. To edit the file and
data settings for a compare operation for PLC-5, SLC 500, or MicroLogix
processors, you must have RSLogix 5, or RSLogix 500 software installed on the
client computer.

If you have purchased the Calibration Management capability for FactoryTalk

AssetCentre, you must also install the ProCalV5 client software on the
FactoryTalk AssetCentre client computer. This step comes after you have installed
the FactoryTalk AssetCentre client software. See Install the ProCalV5 client
software on page 71.

28 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Use silent or unattended setup to install the FactoryTalk AssetCentre software Chapter 3

Before you install FactoryTalk Note: For current information on the system requirements for the FactoryTalk AssetCentre
software, see FactoryTalk AssetCentre Release Notes and the Product Compatibility and
AssetCentre agents using silent Download Center .
or unattended setup
Agents are programs that communicate with the FactoryTalk AssetCentre server
and perform scheduled tasks on behalf of the FactoryTalk AssetCentre server.
Agents allow work to be distributed and shared among multiple computers to
spread processing load and speed up operations. When a server needs an agent to
perform a task, it locates the computer running the operation and assigns the task
to that agent. The agent then reports the task's completion to the server. The
Search feature, as well as purchased capabilities, such as Disaster Recovery
capabilities, require the use of agents to perform scheduled operations.

Tip: Before you install FactoryTalk AssetCentre on the computer running Windows
Server 2012 R2, it is required that you install the following Windows update:
Windows Server 2012 R2 update: April 2014

Where to install the FactoryTalk AssetCentre agent software

Agents can be installed on any computer that:

• is capable of running the agent software (see Agent computer requirements

on page 14).
• is connected to the FactoryTalk AssetCentre Server.
• runs the FactoryTalk AssetCentre server, or the FactoryTalk AssetCentre
client.

You need to manually install the following versions of .NET Framework before
installing the agent on the following operating systems:

• .NET Framework 4.6 or newer

• Windows Server 2012 R2
• Windows Server 2012
• Windows Server 2008 R2
• Windows 7
• .NET Framework 3.5

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 29

Chapter 3 Use silent or unattended setup to install the FactoryTalk AssetCentre software

• Windows Server 2016

• Windows Server 2012 R2
• Windows Server 2012
• Windows 10

See Before you install the FactoryTalk AssetCentre agent software on page 77 for
more information about FactoryTalk AssetCentre agents.

Use command-line parameters to perform a silent or unattended installation of

Perform silent or
the software.
unattended installation
The command-line installation requires the administrator permission. The steps
may vary slightly depending on your operating system.

To perform silent or unattended installation:

1. Close all Windows programs.

2. Open the Command Prompt window.

3. In the Command Prompt window, navigate to D:, where D: is the drive

containing the FactoryTalk AssetCentre installation package.

In this example, type D: and press Enter.

Tip: If User Account Control dialog box shows, click Yes.

4. Type a command with the following syntax and press Enter.

Setup.exe {/Q | /QS} /IAcceptAllLicenseTerms [/AutoRestart]

[/SetupLanguage=language] [/Record] [/Playback]
/Product=product_name [/SerialNumber=serial_number]
[/ProductKey=product_key] [/Version=product_version]
[/InstallDrive=drive] [/SqlServer=SQL_location]
[/SqlAdmin=SQL_administrator]
[/SqlAdminPwd=SQL_admin_password]
[/SqlUser=SQL_username] [/SqlPwd=sql_user_password]
[/ProCalV5ConfigureSkip]
Tip: To specify the ProCalV5 connection, omit the "/ProCalV5ConfigureSkip" command,
and use the following syntax:
/ProCalV5Server=ProCalV5_server_locati
on /ProCalV5User=logon_name
/ProCalV5Pwd=sql_user_password
/ProCalV5Db=ProCalV5_database_name

For more information about parameters, type Setup.exe /? or see Command-line

parameters for silent or unattended installation on page 31.

30 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Use silent or unattended setup to install the FactoryTalk AssetCentre software Chapter 3

Command-line parameters Unattended or silent install

for silent or unattended Use command-line parameters to perform an unattended or silent installation of
installation the software.

Command-line parameters

The following table identifies the installation command-line parameters.

Command-line parameters are case-insensitive. However, if a specified value
includes a space, be sure to enclose the value in quotation marks (for example,
"value with spaces").

Parameter Description
/? Displays the usage options for installation parameters.
/Q Silent Install, install runs in a quiet mode without any user interface.
This parameter is recommended if you are deploying the software installation using an IT tool or script, and don’t
expect to see any error or restart messages. When using this parameter, your IT tool or script should check the
error codes, and respond as needed. For example, if the installation returns error code 1641, then the IT tool or
script should restart the computer and relaunch the installation after restart.
This parameter is required if /QS or /Record is not specified.
/QS Unattended Install, install runs in a quiet simple mode and shows progress through the UI, it does not accept any
input but still shows error or restart messages.
When using this parameter, you will not have to check the error codes, and the installation will stop and display
a prompt if there are error or restart messages. For example, if an immediate restart is required to complete the
install, a restart message will be displayed for you to confirm the restart. Installation resumes automatically from
the point of interruption after restart.
This parameter is required if /Q or /Record is not specified.
/IAcceptAllLicenseTerms Acknowledges acceptance of the license terms.
This parameter is required for /Q or /QS parameters.
/AutoRestart Automatically restarts the computer after the installation is complete. Used when a restart is required to
complete the installation.
This parameter is optional. If this parameter is not used silent install (/Q) will return either error code 1641 or
3010 if a restart is required, and unattended install (/QS) will result in a confirmation prompt that must be
agreed to before the installation is completed.
/SetupLanguage="value" Specifies which language will be displayed during install process.
The value must be the one of the following:
• ENU
• CHS
• DEU
• ESP
• FRA
• ITA
• JPN
• KOR
• PTB
This parameter is optional. If this parameter is not used, the default language is the current user or operating
system user interface language.
/Record Records the installation options chosen to a recording file.
This parameter is optional.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 31

Chapter 3 Use silent or unattended setup to install the FactoryTalk AssetCentre software

Parameter Description
/Playback Plays back a recording file to specify the installation options.
This parameter is optional.
/IgnoreWarning Specifies that the setup ignores warnings and continues.
This parameter is optional. If it is not specified, the setup exits when a warning occurs.
/Product="value" Specifies which sub-products will be installed.
The product name must be one of followings:
• AssetCentre Server
• AssetCentre Client
• AssetCentre Agent
• AssetCentre Custom Installation
/Uninstall Uninstalls the product.
This parameter is optional.
/ProductLanguage="value" Specifies the language version of the software being installed.
The value must be the one of the following:
• ENU
• CHS
• DEU
• ESP
• FRA
• ITA
• JPN
• KOR
• PTB
This parameter is optional. If this parameter is not used, the default language is the same as the setup language.
If the software does not support multiple languages this parameter is not available.
/SerialNumber="value" Specifies the serial number of the software being installed. This is used to activate the software during
installation.
This parameter is optional. If it is not specified the software must be activated manually after installation if
activation is required.
Some software does not require activation. If activation is not required this parameter is not available.
/ProductKey="value" Specifies the product key used to get activation keys during installation.
This parameter is optional. If it is not specified the software must be activated manually after installation if
activation is required.
Some software does not require activation. If activation is not required this parameter is not available.

/Version="value" Specifies the version of the software to activate which corresponds to the product version associated with the
SerialNumber and ProductKey.
This parameter is optional. If it is not specified the installer will use the most recent product version available.
Some software does not require activation. If activation is not required this parameter is not available.

/InstallDrive="value" Specifies the install drive.

This parameter is optional. If this parameter is not used, the default install location is "C:\Program Files
(x86)\Rockwell Software".
Some software restricts the installer to only change the drive the software is installed on. Use /? to determine
which parameter is supported.

32 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Use silent or unattended setup to install the FactoryTalk AssetCentre software Chapter 3

Parameter Description
/SqlServer="value" Specifies FactoryTalk AssetCentre database server (Microsoft SQL Server) location.
This parameter is required when installing the FactoryTalk AssetCentre server software.
/SqlAdmin="value" Specifies the Microsoft SQL Server administrator account name.
This parameter is required when installing the FactoryTalk AssetCentre server software.
/SqlAdminPwd="value" Specifies the Microsoft SQL Server administrator account password.
This parameter is required when installing the FactoryTalk AssetCentre server software.
/SqlUser="value" Specifies the user name for the account that will be used to access the Microsoft SQL Server database.
This parameter is required when installing the FactoryTalk AssetCentre server software.
/SqlPwd="value" Specifies the Microsoft SQL Server database user account password.
This parameter is required when installing the FactoryTalk AssetCentre server software.
The database user account password cannot be the following terms associated with the installation computer:
• The name of the user currently logged onto the machine.
• The computer name.
The database user account password must be more than 8 characters and no more than 128 characters in length
and satisfy at least three of the following four criteria:
• It must contain uppercase letters.
• It must contain lowercase letters.
• It must contain numbers.
• It must contain non-alphanumeric characters; for example, #, %, or ^
/ProCalV5ConfigureSkip="value" Skips the configuration of the ProCalV5 server software.
This parameter is required when installing the FactoryTalk AssetCentre server software.
/ProCalV5Server="value" Specifies the ProCalV5 database server location.
This parameter is required when installing the FactoryTalk AssetCentre server software and the
ProCalV5ConfigureSkip parameter is omitted.
/ProCalV5User="value" Specifies the ProCalV5 database logon name.
This parameter is required when installing the FactoryTalk AssetCentre server software and the
ProCalV5ConfigureSkip parameter is omitted.
/ProCalV5Pwd="value" Specifies the ProCalV5 database logon password.
This parameter is required when installing the FactoryTalk AssetCentre server software and the
ProCalV5ConfigureSkip parameter is omitted.
/ProCalV5Db="value" Specifies the ProCalV5 database name.
This parameter is required when installing the FactoryTalk AssetCentre server software and the
ProCalV5ConfigureSkip parameter is omitted.

Error codes

The following table identifies the error codes that can be returned by an
installation.

Error Code Value Description

ERROR_SUCCESS 0 The installation completed successfully.
ERROR_INVALID_PARAMETER 87 One of the parameters was invalid.
ERROR_INSTALL_USEREXIT 1602 The installation was cancelled by the user.
ERROR_INSTALL_FAILURE 1603 A fatal error occurred during installation or the software component to be installed already
exists on the computer.
ERROR_BAD_CONFIGURATION 1610 The configuration data for this product is corrupt. Contact your support personnel.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 33

Chapter 3 Use silent or unattended setup to install the FactoryTalk AssetCentre software

Error Code Value Description

ERROR_REBOOT_CONTINUE 1641 A reboot is required to continue to installation.
ERROR_SUCCESS_REBOOT_REQUIRED 3010 A restart is required to complete the installation. After restart the product is successfully
installed.
ERROR_REBOOT_PENDING 3012 A restart is pending and is required before the installation can continue.
ERROR_SUCCESS_NOT_APPLICABLE 3013 The installation cannot proceed because the products are already installed.

After the installation using You can find the installation logs and view the installation status in the following
the unattended setup path:

• On 32-bit operating systems:

C:\Program Files\Common Files\Rockwell\Install Logs

• On 64-bit operating systems:

C:\Program Files (x86)\Common Files\Rockwell\Install Logs

Once the installation is complete, you need to activate FactoryTalk AssetCentre.

For more information, see Activate FactoryTalk AssetCentre.

After the installation using the unattended setup, you can configure FactoryTalk
AssetCentre.

For details, see:

• Configure the SSL protocol for FactoryTalk AssetCentre on page 105

• Configure FactoryTalk AssetCentre on page 135

34 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

 Chapter 4

Install the FactoryTalk AssetCentre server

software

This chapter describes:

• Before you install the FactoryTalk AssetCentre server software on page 35

• Steps to install the FactoryTalk AssetCentre server software on page 46
• Install the ProCalV5 server software after the FactoryTalk AssetCentre
server software on page 59

Before you install the The following checklist summarizes the basic tasks involved in installing
FactoryTalk AssetCentre FactoryTalk AssetCentre server software along with supporting software.

server software • Ensure that the user installing the software has administrative rights in
Windows.
Tip: Before you install FactoryTalk AssetCentre on the computer running Windows
Server 2012 R2, it is required that you install the following Windows update:
Windows Server 2012 R2 update: April 2014

• Ensure that the following software or services is installed on the computer:

• .NET Framework 3.5
You need to manually install .NET Framework 3.5 before installing the
FactoryTalk AssetCentre server, if you are using one of the following
operating systems:

• Windows Server 2016

• Windows Server 2012 R2
• Windows Server 2012

• Microsoft SQL Server (can be located on a separate computer)

• (Optional) ProCalV5 software (for the Calibration Management
capability)
• Schedule downtime for the system if you are upgrading operating
applications or replacing computers during the installation.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 35

Chapter 4 Install the FactoryTalk AssetCentre server software

Important: If you use a software firewall (such as the Windows Firewall), you must
manually permit File and Printer Sharing through your firewall. Consult
the documentation for your firewall software for instructions. You must
also open Port 80 (or whatever port is used for HTTP).

Ensure that the current As part of the installation process, FactoryTalk AssetCentre creates program
folders and modifies registry entries.
Windows user has
administrative rights For this part of the process to succeed, the user installing the software must have
administrative rights in Windows on the computer where the software is being
installed.

For example, the Windows domain Administrator account has these rights and
will be able to install FactoryTalk AssetCentre software.

Enable .NET Framework 3.5 You need to manually install .NET Framework 3.5 SP1 before installing the
FactoryTalk AssetCentre server, if you are using one of the following operating
features
systems:

• Windows Server 2016

• Windows Server 2012 R2
• Windows Server 2012
Tip: To enable the .NET Framework features, you need to log on to the computer as an
administrator or a user with administrative privileges.

To install .NET Framework 3.5 SP1:

• If you have an Internet connection, install .NET Framework 3.5 SP1 via
Control Panel. Learn how at
http://msdn.microsoft.com/en-us/library/hh506443.aspx .
• If you do not have an Internet connection, install .NET Framework 3.5 SP1
with DISM (Deployment Image Servicing and Management)
command-line tool. You need the original Windows installation DVD and
administrative rights in the operating system. Perform the following steps.

36 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

1. Insert the Windows installation DVD.

2. Open a Command Prompt window with administrative credentials

(that is, click Search in the charms bar, type CMD in the search box; in
the searching results, right-click the Command Prompt icon, and
choose Run as administrator.)

3. In the Command Prompt window, type the following command, and

then press Enter:

DISM /Online /Enable-Feature /FeatureName:NetFx3 /All

/LimitAccess /Source:E:\sources\sxs
Tip: In the command, the /Source: specifies the location of the files needed for the .NET
Framework 3.5 SP1 installation. You need to specify this location according to the
path to your Windows installation DVD. In this example, the location is
E:\sources\sxs. When the installation is completed, the following message shows in
the Command Prompt window: "The operation completed successfully."

For more information on installing .NET 3.5 SP1, including tips on

troubleshooting problems, visit:

• http://msdn.microsoft.com/en-us/library/hh506443.aspx
• http://support.microsoft.com/kb/2734782

Install Microsoft SQL Server FactoryTalk AssetCentre uses a Microsoft SQL Server database to store project
files and user data. You may install SQL Server on the FactoryTalk AssetCentre
server computer or on a separate server computer. Microsoft SQL Server is not
included in FactoryTalk AssetCentre installation package. You need to purchase
Microsoft SQL Server separately.

Tip: Before you install Microsoft SQL Server, you need to turn off Windows Firewall
from Windows Control Panel.

If a supported edition of SQL Server is installed, you can skip these steps, however,
you may need to reconfigure the SQL Server.

If you use an existing SQL Server installation

The SQL Server collation must be dictionary-order, case-insensitive for use with
FactoryTalk AssetCentre software. If your existing SQL Server collation is
case-sensitive, the FactoryTalk AssetCentre database installation will fail. Follow
the directions here if your SQL Server collation is NOT dictionary-order,
case-insensitive.

If this SQL Server has no other databases on it, do one of the following:

• Uninstall SQL Server and reinstall it using the default collation in the setup
program. (This statement applies to English language Microsoft Windows

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 37

Chapter 4 Install the FactoryTalk AssetCentre server software

operating systems and SQL Server software. For other languages, be sure to
select a dictionary-order, case-insensitive collation when reinstalling.)
• Rebuild the master database using a dictionary-order, case-insensitive
collation. Refer to the SQL Server online books for instructions.

If this SQL Server has other databases on it, set up or use another SQL Server that
is configured with a dictionary-order, case-insensitive collation.

If you have an MSDN subscription you can find more information at

http://msdn2.microsoft.com/en-us/library/ms143508.aspx, or search the
Microsoft MSDN site for SQL Server collation settings.

Install Microsoft SQL Server with After you install a Microsoft SQL Server, you must install an appropriate service
Service Packs pack, which is necessary for the software to run properly and protects your SQL
Server from certain types of attacks.

• For Microsoft SQL Server 2016, install Service Pack 2.

The service pack is available here:
https://support.microsoft.com/en-us/kb/4052908 .

• For Microsoft SQL Server 2014, install Service Pack 2.

The service pack is available here:
https://support.microsoft.com/en-us/kb/3171021 .

• For Microsoft SQL Server 2012, install Service Pack 4.

The service pack is available here:
https://support.microsoft.com/en-us/kb/4018073 .

Tip: If you want to install Microsoft SQL Server 2012 on a Windows Server 2008
operating system, you need to turn on .NET Framework 3.5.1 Features from
Server Manager.

• For Microsoft SQL Server 2008 R2, install Service Pack 3.

The service pack is available here:
https://support.microsoft.com/en-us/kb/2979597 .

Tip: If you want to install Microsoft SQL Server 2008 R2 on a Windows Server 2012
operating system, you need to turn on .NET Framework 3.5 Feature from
Server Manager.

• For Microsoft SQL Server 2008, install Service Pack 4.

The service pack is available here:
https://support.microsoft.com/en-us/kb/2979596 .

38 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

To install Microsoft SQL Server:

1. Log on to the server computer as an administrator or as a user with

administrative rights.

Tip: It is possible to install the SQL Server on a different computer from the one, on
which you install the FactoryTalk AssetCentre server software.

2. Start the SQL Server installation from the SQL Server media.

3. Follow the on-screen instructions for installation until you get to the
Feature Selection screen.

4. On the Feature Selection screen, choose the SQL Server features that you
want to install. If you like, or if your business requires you to do so, you may
install the complete SQL Server installation.

If you want to install only those features necessary to run the FactoryTalk
AssetCentre server:
a. On the Feature Selection screen, make sure the following features are
selected:

• Database Engine Services

• Full-Text and Semantic Extractions for Search (Full-Text Search, if
you are installing Microsoft SQL Server 2008 R2 or Microsoft
SQL Server 2008)
• Client Tools Connectivity
• Client Tools Backwards Compatibility
• Management Tools - Basic (not applicable for Microsoft SQL
Server 2016 or Microsoft SQL Server 2017)
b. Click Next.

5. Follow the on-screen instructions for installation until you get to the Server
Configuration screen.

6. In the Server Configuration screen, the Services Accounts tab asks how
you want to run the services for the SQL Server. Specify the account name
and password for each SQL Server service.

Tip: You can run the SQL Server using a domain account. This can, however, complicate
system maintenance (for instance, when changing passwords). If you are not sure
of the type of account you should use for running the SQL Server, consult your
network administrator.

7. In the Server Configuration screen, click the Collation tab.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 39

Chapter 4 Install the FactoryTalk AssetCentre server software

8. Under Database Engine, make sure that

SQL_Latin1_General_CP1_CI_AS is selected (it is the default setting).

If it isn't, click Customize, and then, in the Customize the SQL Server
Version Database Engine Collation dialog box (where version is your
SQL Server version), select SQL collation, used for backwards
compatibility and SQL_Latin1_General_CP1_CI_AS.

Important: The collation settings must be case-insensitive! If the settings are

case-sensitive, the FactoryTalk AssetCentre database installation will fail.

9. In the Database Engine Configuration window, click the Server

Configuration tab.

Tip: If you are installing Microsoft SQL Server 2008 R2 or Microsoft SQL Server 2008, in
the Database Engine Configuration window, click the Account Provisioning
tab, and then select Mixed Mode (SQL Server Authentication and Windows
authentication).

10. Under Authentication Mode, select Mixed Mode (SQL Server

authentication and Windows authentication).

This means that both the SQL Server and the Windows domain can
authenticate users for the SQL Server.
FactoryTalk AssetCentre uses SQL Server authentication.
When you click Mixed Mode, fields open for entering the password for the
sa (SQL Server system administrator) account password. Do not forget the
password. You will need this password when you install the FactoryTalk
AssetCentre server.

Important: Do not leave the password blank. Doing so leaves your SQL Server and your
computer open to attack.

11. Follow the on-screen instructions to complete the installation.

Minimum Microsoft SQL Server The permissions discussed here are set automatically during the FactoryTalk
permissions AssetCentre Database installation. The information is provided for reference for
the SQL administrator.

The AssetCentreUser SQL user's default database value can be master or

AssetCentre. By default, the database value is set to AssetCentre. The
AssetCentreUser SQL user needs to belong to the following AssetCentre database
roles:

• db_dataexecute
• db_datareader

40 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

• db_datawriter
• public

The db_dataexecute database role was added to the FactoryTalk AssetCentre

database during the FactoryTalk AssetCentre server installation. It is used to
group Execute permissions of stored procedures and functions within the
AssetCentre database.

All of the user stored procedures and user functions in the FactoryTalk
AssetCentre database need to have the Execute permission granted to the
db_dataexecute database role.

Install the ProCalV5 server If you have purchased the Calibration Management capability for FactoryTalk
AssetCentre, you next install the ProCalV5 server software on the FactoryTalk
software
AssetCentre server computer. The ProCalV5 server software must be installed on
the same computer as the Microsoft SQL Server. This step comes after you have
installed the Microsoft SQL Server software.

Tip: You can also install the ProCalV5 server software after the FactoryTalk AssetCentre
server software as described in Install the ProCalV5 server software after the
FactoryTalk AssetCentre server software on page 59.

To install the ProCalV5 server:

1. Log on to your server computer as an administrator, or as a user with

administrative privileges.

2. If necessary, close all open Windows programs, and then place the
FactoryTalk AssetCentre Installation DVD in the computer's DVD drive.

3. Run D:\Setup.exe, where D:\ is the drive containing the DVD.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 41

Chapter 4 Install the FactoryTalk AssetCentre server software

4. Select ProCalV5 (Optional).

5. Click Install now to install the software on the default installation drive,
which is drive C.

To specif another drive to install the software, click Customize.

6. Click Install.

42 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

The ProCalV5 installation wizard appears.

7. Click Product Documentation.

The Product_Documentation window appears.

8. Open the Installation Guide folder.

9. Open and review the ProCalV5 Installation Guide.

Use Microsoft Word to read or print the guide.

10. Close the window.

11. In the installation wizard window, click Server Setup.

The ProCalV5 installation wizard appears.

12. Follow the on-screen instructions to complete the installation.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 43

Chapter 4 Install the FactoryTalk AssetCentre server software

The ProCalV5 Server Setup window appears.

13. Under Select SQL Server, select or enter the name of the SQL server that
you have set up.

14. Under SysAdmin Login Info, leave the Use a specific SQL Server Login
check box selected.

15. In the User Name and Password boxes, type the user name and password
for your SQL server.

16. Click Connect.

The ProCalV5 Server Setup window is populated with new items.

17. Under Database Name, type name of the ProCalV5 SQL database, or leave
the default ones (PROCAL55RS).

44 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

18. Under ProCalV5 Database Login, type the database login, or leave the
default one (pcV5us01) and the password.

19. (Optional). Set the data and log locations.

Tip: This step applies only when you install ProCalV5 with Microsoft SQL Server 2008.

20. Provide the following paths depending on the version of SQL Server that
you have:

For SQL Server 2017, the default paths are:

• Data File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL14.MSSQLSERVER\MSSQL\DATA\PROCAL55RS.
mdf

• Log File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL14.MSSQLSERVER\MSSQL\DATA\PROCAL55RS.
ldf

For SQL Server 2016, the default paths are:

• Data File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL13.MSSQLSERVER\MSSQL\DATA\PROCAL55RS.
mdf

• Log File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL13.MSSQLSERVER\MSSQL\DATA\PROCAL55RS.
ldf

For SQL Server 2014, the default paths are:

• Data File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\PROCAL55RS.
mdf

• Log File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\PROCAL55RS.
ldf

For SQL Server 2012, the default paths are:

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 45

Chapter 4 Install the FactoryTalk AssetCentre server software

• Data File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\PROCAL55RS.
mdf

• Log File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\PROCAL55RS.
ldf

For SQL Server 2008 R2, the default paths are:

• Data File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\PROCAL55
RS.mdf

• Log File Physical Location:

C:\Program Files\Microsoft SQL
Server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\PROCAL55
RS.ldf

21. Click Load Database.

22. Follow the on-screen instructions to complete the installation.

Steps to install the The Setup wizard installation process includes the following steps:

FactoryTalk AssetCentre • Step 1: Launch the Setup wizard and select what to install on page 46
server software • Step 2: Configure the AssetCentre server on page 49
• Step 3: Configure the AssetCentre server user account password on page 51
• Step 4: Configure ProCalV5 on page 52
• Step 5: Read and accept license agreements on page 54
• Step 6: Start the installation on page 55
• Step 7: Finish the installation on page 55

Step 1: Launch the Setup wizard 1. Log on to your server computer as an administrator, or as a user with
and select what to install administrative privileges.

2. If necessary, close all open Windows programs, and then place the
FactoryTalk AssetCentre Installation DVD in the computer's DVD drive.

3. Run D:\setup.exe, where D:\ is the drive containing the DVD.

46 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

4. If Microsoft .NET Framework 4.0 or later is not installed on your

computer, the Microsoft .NET Framework Setup dialog box shows. Click
Install.

5. Select AssetCentre Server.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 47

Chapter 4 Install the FactoryTalk AssetCentre server software

Tip: To install AssetCentre Server, AssetCentre Client, and AssetCentre Agent at the
same time, select AssetCentre Custom Installation. Custom installation allows
you to install more than one or all of the installation components.

6. Click Customize.

7. On the Customize page:

48 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

• To install web service for FactoryTalk Security, expand FactoryTalk

Services Platform v6.11.00 and select FactoryTalk Security Web
Service.
• If no other FactoryTalk-enabled software of the computer needs
FactoryTalk Linx, clear FactoryTalk Linx v6.11.00.
• If no other FactoryTalk-enabled software of the computer needs
FactoryTalk Alarms and Events, clear FactoryTalk Alarms and Events
v6.11.00.
• To install the FactoryTalk Updater utility, select FactoryTalk
Updater v1.00.00. It assists management of installed Rockwell
Automation software by announcing new versions and patch roll-ups.
Registering for updates is not required to receive announcements from
the FactoryTalk Updater.

8. Select the location for the software. The default location is C:\.

9. Click Next.

Step 2: Configure the

AssetCentre server

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 49

Chapter 4 Install the FactoryTalk AssetCentre server software

1. Under Database Server, in the Location list, choose the location of the
database server.

2. In the User Name and Password boxes, type the user name and password
for the database server administrator.

The database server administrator (sa) credentials are created in SQL

Server. See Install Microsoft SQL Server on page 37.

3. Under Database User Configuration, in the User Name box, type the user
name for the account that will be used to access the database.

You can provide a SQL Server user account, instead of a Windows user
account. By default, the database user account is AssetCentreUser. If you
want to enter another name, make sure to follow the user name policies, for
example:
50 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019
Install the FactoryTalk AssetCentre server software Chapter 4

• User names must be no more than 128 characters in length.

• User names only accept characters such as uppercase letters, lowercase
letters, numbers and underline (_).
Other special characters are invalid.

4. Click Next.

Step 3: Configure the

AssetCentre server user account
password

• If the user account AssetCentreUser is created with a user-defined

password or you use another existing user account, you need to specify the
user account's password to proceed.
• If the user account does not already exist, type a new password. See Database
user account password requirements on page 52.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 51

Chapter 4 Install the FactoryTalk AssetCentre server software

• If the default AssetCentreUser account already exists from a previous

installation, you need to change the password before proceeding. See
Database user account password requirements on page 52.

1. Type the password.

2. Click Next.

Database user account password The database user account password cannot use prohibited conditions or terms,
requirements including:

• A blank or NULL condition

• Password
• Admin
• Administrator
• sa
• sysadmin

The database user account password cannot be the following terms associated with
the installation computer:

• The name of the user currently logged onto the machine.

• The computer name.

The database user account password must be more than 8 characters and no more
than 128 characters in length and satisfy at least three of the following four
criteria:

• It must contain uppercase letters.

• It must contain lowercase letters.
• It must contain numbers.
• It must contain non-alphanumeric characters; for example, #, %, or ^

Step 4: Configure ProCalV5

52 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

This step is optional.

• If you have not installed the ProCalV5 server software, or if you do not
want to configure the database connection now, click Skip. The installation
will continue.
You can install the ProCalV5 software after installing the FactoryTalk
AssetCentre server software, and then create the ProCalV5 connection. See
Install the ProCalV5 server software after the FactoryTalk AssetCentre
server software on page 59.

• If you want to configure the database connection, follow the steps below.

1. Provide the following information:

• The ProCalV5 database server location.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 53

Chapter 4 Install the FactoryTalk AssetCentre server software

• The ProCalV5 database logon name (default is pcV5us01) and

password.
• The name of the ProCalV5 database (default is PROCAL55RS).

2. Click Test Connection. The Setup wizard prompts you the

connection status.

3. Click Install.

Step 5: Read and accept license

agreements

End-user license agreements (EULA) spell out your rights and responsibilities.
Depending on the components being installed, there may be more than one license
agreement on this page. The individual license agreements are listed above the text
box.

54 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

Some software products may be delivered or made available only after you agree to
the terms and conditions of each of the license agreements.

1. On the End User License Agreements page, select each agreement and
read the agreement carefully.

2. When all license agreements have been read, click Accept All.

Step 6: Start the installation

After accepting the license agreements, the Setup wizard automatically installs all
the Rockwell Software applications selected previously. Installation is automatic
and does not require any input.

Step 7: Finish the installation

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 55

Chapter 4 Install the FactoryTalk AssetCentre server software

After the installation completes, you need to activate the software for its full
feature capabilities. You can activate the software now or late.

• To activate the installed software, select Activate your software and click
Next.

56 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

The Software Activation dialog box opens.

a. In the Serial number box, enter the serial number.

b. In the Product key box, enter the product key.

c. Select the earliest version you will use.

d. Select Activate locally or Activate using a dongle.

e. Click Continue.

You will be prompted to restart the computer after the activation.

• To finish the installation without activation, select Skip activation and

click Next.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 57

Chapter 4 Install the FactoryTalk AssetCentre server software

• To view the installation details, click Installation Summary.

• To receive the latest product updates and patch notification, click
Register for updates.
• To install the latest version of Adobe® Acrobat® Reader®, click
Download it free and follow the on-screen instructions.

Restart the computer to complete the installation.

When the installation is finished, it is recommended that you:

• Install the latest FactoryTalk AssetCentre patches.

See Rockwell Automation Knowledgebase Answer ID 473892 .

• Configure the SSL protocol.

See Configure the SSL protocol for FactoryTalk AssetCentre on page 105

58 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the FactoryTalk AssetCentre server software Chapter 4

Install the ProCalV5 server If you have purchased the Calibration Management capability for FactoryTalk
AssetCentre and you haven't installed the ProCalV5 server before you installed
software after the the FactoryTalk AssetCentre server, you can do it now. Otherwise, skip this step.
FactoryTalk AssetCentre
To install the ProcalV5 server:
server software
1. Install the ProCalV5 server software.

See Install the ProCalV5 server software on page 41.

2. Connect the ProCalV5 server to FactoryTalk AssetCentre, described next.

Connect the ProCalV5 server to This step is required if you installed the ProCalV5 server AFTER you installed the
FactoryTalk AssetCentre server.
FactoryTalk AssetCentre
Before you begin:

Prepare the following information:

• The name of the SQL Server for the ProCalV5 database.

• The ProCalV5 SQL Server login name (default is pcV5us01) and password.
• The name of the ProCalV5 SQL database (default is PROCAL55RS).

To connect the ProCalV5 server to FactoryTalk AssetCentre:

1. In the Search programs and files box in Windows, type ProCalV5 Data
Source Configuration.

The search results list appear.

2. Click ProCalV5 Data Source Configuration.

The ProCalV5 Data Source Edit wizard appears.

3. Follow the on-screen instructions.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 59

 Chapter 5

Install FactoryTalk AssetCentre clients

This chapter describes:

• Before you install FactoryTalk AssetCentre clients on page 61

• Steps to install FactoryTalk AssetCentre clients on page 63
• Check whether the client is installed correctly on page 70
• Install the ProCalV5 client software on page 71
• Install DTMs on page 74
• Run Process Device Configuration Field Edition on page 75

Before you install The FactoryTalk AssetCentre client software provides the user interface for
FactoryTalk AssetCentre FactoryTalk AssetCentre. It is through the client that you perform tasks such as
checking files in and out, creating and running scheduled events, managing and
clients configuring DTMs (if you have the Process Device Configuration capability), and
viewing logs. For more information on what you can do with FactoryTalk
AssetCentre client software, see the FactoryTalk AssetCentre Help (once the client
is installed).

Tip: Before you install FactoryTalk AssetCentre on the computer running Windows
Server 2012 R2, it is required that you install the following Windows update:
Windows Server 2012 R2 update: April 2014

Install the FactoryTalk AssetCentre client software on all computers on which

you want to use FactoryTalk AssetCentre.

The client is not required on the FactoryTalk AssetCentre server computer, but
you can install it on the server if desired.

Where to install FactoryTalk Note: For current information on the system requirements for the FactoryTalk AssetCentre
software, see FactoryTalk AssetCentre Release Notes and the Product Compatibility and
AssetCentre clients Download Center .

Install the client on any computer

• from which you want to access the FactoryTalk AssetCentre client software
(to edit the representation of your assets, to view logs, to create schedules, to
search the logs, and so on).

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 61

Chapter 5 Install FactoryTalk AssetCentre clients

• that is capable of running the client software (see Client computer

requirements on page 12).
• that is connected to the FactoryTalk AssetCentre server.
• that you want to use remotely to manage process device configurations
(using the Field Edition software in conjunction with the Process Device
Configuration capability).
• from which FactoryTalk audits are desired.

The Disaster Recovery capability provides the ability to schedule a comparison

between master files, and processor program and data files. To edit the file and
data settings for a compare operation for PLC-5, SLC 500, or MicroLogix
processors, you must have RSLogix 5, or RSLogix 500 software installed on the
client computer.

If you have purchased the Calibration Management capability for FactoryTalk

AssetCentre, you must also install the ProCalV5 client software on the
FactoryTalk AssetCentre client computer. This step comes after you have installed
the FactoryTalk AssetCentre client software. See Install the ProCalV5 client
software on page 71.

Enable .NET Framework 3.5 You need to manually install .NET Framework 3.5 SP1 before installing the
FactoryTalk AssetCentre client, if you are using one of the following operating
features
systems:

• Windows Server 2016

• Windows Server 2012 R2
• Windows Server 2012
• Windows 10
Tip: To enable the .NET Framework features, you need to log on to the computer as an
administrator or a user with administrative privileges.

To install .NET Framework 3.5 SP1:

• If you have an Internet connection, install .NET Framework 3.5 SP1 via
Control Panel. Learn how at
http://msdn.microsoft.com/en-us/library/hh506443.aspx .
• If you do not have an Internet connection, install .NET Framework 3.5 SP1
with DISM (Deployment Image Servicing and Management)
command-line tool. You need the original Windows installation DVD and
administrative rights in the operating system. Perform the following steps.

62 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre clients Chapter 5

1. Insert the Windows installation DVD.

2. Open a Command Prompt window with administrative credentials

(that is, click Search in the charms bar, type CMD in the search box; in
the searching results, right-click the Command Prompt icon, and
choose Run as administrator.)

3. In the Command Prompt window, type the following command, and

then press Enter:

DISM /Online /Enable-Feature /FeatureName:NetFx3 /All

/LimitAccess /Source:E:\sources\sxs
Tip: In the command, the /Source: specifies the location of the files needed for the .NET
Framework 3.5 SP1 installation. You need to specify this location according to the
path to your Windows installation DVD. In this example, the location is
E:\sources\sxs. When the installation is completed, the following message shows in
the Command Prompt window: "The operation completed successfully."

For more information on installing .NET 3.5 SP1, including tips on

troubleshooting problems, visit:

• http://msdn.microsoft.com/en-us/library/hh506443.aspx
• http://support.microsoft.com/kb/2734782

Steps to install FactoryTalk The Setup wizard installation process includes the following steps:
AssetCentre clients
• Step 1: Launch the Setup wizard and select what to install on page 63
• Step 2: Read and accept license agreements on page 68
• Step 3: Start the installation on page 69
• Step 4: Finish the installation on page 69

Step 1: Launch the Setup wizard You can install the client using either the installation package or the FactoryTalk
and select what to install AssetCentre server website.

To install a FactoryTalk AssetCentre client using the installation package:

1. Log on to your server computer as an administrator, or as a user with

administrative privileges.

2. If necessary, close all open Windows programs, and then place the
FactoryTalk AssetCentre Installation DVD in the computer's DVD drive.

3. Run D:\setup.exe, where D:\ is the drive containing the DVD.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 63

Chapter 5 Install FactoryTalk AssetCentre clients

4. If Microsoft .NET Framework 4.0 or later is not installed on your

computer, the Microsoft .NET Framework Setup dialog box shows. Click
Install.

5. Select AssetCentre Client.

64 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre clients Chapter 5

Tip: To install AssetCentre Server, AssetCentre Client, and AssetCentre Agent at the
same time, select AssetCentre Custom Installation. Custom installation allows
you to install more than one or all of the installation components.

6. To install all components available in the selected software using the

recommended settings, click Install now and skip to Step 2: Read and
accept license agreements on page 68.

7. To select which components to install, click Customize.

8. On the Customize page:

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 65

Chapter 5 Install FactoryTalk AssetCentre clients

• To install web service for FactoryTalk Security, expand FactoryTalk

Services Platform v6.11.00 and select FactoryTalk Security Web
Service.
• To register EDS files from devices to allow device communications in
the Network Browser, expand FactoryTalk Linx v6.11.00 and select
Register EDS Files. If you are running out of storage, clear this check
box. However, clearing this check box turns off the EDS Parameter
shortcut function.
• If no other FactoryTalk-enabled software of the computer needs
FactoryTalk Alarms and Events, clear FactoryTalk Alarms and Events
v6.11.00.
• To enable security for Rockwell Software security clients, expand
RSLinx Classic v4.10.00 and select Enable Security.
• If the installation detects the Step7 editor file (S7tgtopx.exe) at either
of the following paths, you can choose to select Step7 Version 5.4 and
install the feature. If you have the Step7 editor file installed, make sure
they are located at either of the following paths for the installation to
detect.
• C:\Siemens\Step7\s7bin
• C:\Program Files\Siemens\Step7\s7bin or C:\Program Files
(x86)\Siemens\Step7\s7bin

Tip: If you have S7 processors, you may also need to install the Step7 feature. This step
is not required for Disaster Recovery actions, it merely associates project files with
the appropriate editor.
You can install the Step7 feature at this point or install it after the installation. To
install it after installing FactoryTalk AssetCentre Client:
1. Run setup.exe in the installation package.
2. Select AssetCentre Client and click Modify.
3. Expand AssetCentre Client v9.00.00 and select Step7 Version 5.4.
4. Click Modify.

• To install the FactoryTalk Updater utility, select FactoryTalk

Updater v1.00.00. It assists management of installed Rockwell
Automation software by announcing new versions and patch roll-ups.
Registering for updates is not required to receive announcements from
the FactoryTalk Updater.

9. Select the location for the software. The default location is C:\.

10. Click Install.

66 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre clients Chapter 5

To install a FactoryTalk AssetCentre client using the FactoryTalk

AssetCentre server website:

1. Open Internet Explorer, and in the Address box, type the following:

http://servername/rockwellsoftware/assetcentre

where servername is the name of your FactoryTalk AssetCentre server

computer.
For example, if your FactoryTalk AssetCentre server computer name is
MYSERVER, type the following:

http://MYSERVER/rockwellsoftware/assetcentre

Tip: • If you are using SSL, then start the address with https:// instead of http://.
• If you have changed the default port in site binding on page 110, you need to
include the self-defined port number in the computer name part in the form as
MYSERVER:PortNumber.
• If you install the FactoryTalk AssetCentre agent software on the FactoryTalk
AssetCentre server computer, type the following in the Address box:
http://localhost/rockwellsoftware/assetcentre

2. Press Enter.

Internet Explorer shows a page from the server that allows you to install the
FactoryTalk AssetCentre client software.

Tip: If Microsoft .NET Framework 4.6 is not installed on your computer, the page also
provides the installation of .NET Framework 4.6. Follow the on-screen instructions
to install .NET Framework 4.6 before you install the FactoryTalk AssetCentre client
software.

3. Click Install AssetCentre Client on this computer.

The installation automatically starts when the installation package is

downloaded.

Tip: If Internet Explorer shows an error message that it cannot connect to the install
web page, try bypassing the proxy for local addresses. Also make sure that IIS is
running on the server. For information on running IIS see Web page for installing
the FactoryTalk AssetCentre client and agent cannot be shown on page 148.
If in one of the following situations:
• Internet Explorer shows a warning about opening possibly unsafe content or
downloading possibly unsafe files
• Windows SmartScreen prevents the installation
Add the FactoryTalk AssetCentre Web site (URL above) to your Trusted Sites. See
your Internet Explorer documentation for more information.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 67

Chapter 5 Install FactoryTalk AssetCentre clients

Step 2: Read and accept license

agreements

End-user license agreements (EULA) spell out your rights and responsibilities.
Depending on the components being installed, there may be more than one license
agreement on this page. The individual license agreements are listed above the text
box.

Some software products may be delivered or made available only after you agree to
the terms and conditions of each of the license agreements.

1. On the End User License Agreements page, select each agreement and
read the agreement carefully.

2. When all license agreements have been read, click Accept All.

68 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre clients Chapter 5

Step 3: Start the installation

After accepting the license agreements, the Setup wizard automatically installs all
the Rockwell Software applications selected previously. Installation is automatic
and does not require any input.

Step 4: Finish the installation

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 69

Chapter 5 Install FactoryTalk AssetCentre clients

Restart the computer to complete the installation.

When the installation is finished, it is recommended that you:

• Install the latest FactoryTalk AssetCentre patches.

See Rockwell Automation Knowledgebase Answer ID 473892 .

• Configure the SSL protocol.

See Configure the SSL protocol for FactoryTalk AssetCentre on page 105

Check whether the client is To check whether the client is correctly installed and connected to the
installed correctly FactoryTalk AssetCentre server:

1. Click Start, and then use search to search for AssetCentre Client.

70 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre clients Chapter 5

2. Click AssetCentre Client.

FactoryTalk AssetCentre Client appears.

When the client runs, it checks the server for the latest version of the client
software. If the client software is not the latest version, the following
message is displayed:
The client and server versions are incompatible.

To update the client software, follow the Steps to install the FactoryTalk
AssetCentre clients on page 63.

For information on getting started with the software, see the FactoryTalk
AssetCentre Getting Results Guide.

Install the ProCalV5 client If you have purchased the Calibration Management capability for FactoryTalk
software AssetCentre, install the ProCalV5 client software on the FactoryTalk
AssetCentre client computer. This step comes after you have installed the
FactoryTalk AssetCentre client software.

To install the ProCalV5 client:

1. Log on to your server computer as an administrator, or as a user with

administrative privileges.

2. If necessary, close all open Windows programs, and then place the
FactoryTalk AssetCentre Installation DVD in the computer's DVD drive.

3. Run D:\setup.exe, where D:\ is the drive containing the DVD.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 71

Chapter 5 Install FactoryTalk AssetCentre clients

4. Select ProCalV5 (Optional).

5. Click Install now to install the software on the default installation drive,
which is drive C.

To specif another drive to install the software, click Customize.

6. Click Install.

72 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre clients Chapter 5

The ProCalV5 installation wizard appears.

7. Click Product Documentation.

The Product_Documentation window appears.

8. Open the Installation Guide folder.

9. Open and review the ProCalV5 Installation Guide.

Use Microsoft Word to read or print the guide.

10. Close the window.

11. In the installation wizard window, click Client Setup.

The ProCalV5 installation wizard appears.

12. Follow the on-screen instructions to complete the installation.

The ProCalV5 Client Configuration Assistant: Client Setup Method

window appears.
The assistant creates the client connection to the ProCalV5 database server.

13. Leave the Load From File check box selected, and then click Next.

The Specify CFG File tab appears.

14. Click Change.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 73
Chapter 5 Install FactoryTalk AssetCentre clients

The Open window appears.

15. Open the Client Connection File folder, select PROCAL55S.CFG, and
then click Open.

16. Follow the on-screen instructions to continue.

Install DTMs DTM stands for Device Type Manager. It is a software component for devices
that contains device information and configuration parameters for that device.

If you have purchased the Process Device Configuration capability, install DTMs
for the devices you use on every client computer that will communicate with the
device.

The device manufacturer provides the DTM for the device. Follow the
manufacturer's instructions to install the DTM.

After you have installed DTMs on the client computers, update the DTM Catalog
on every client computer. For information about how to do this, see the
FactoryTalk AssetCentre Help.

Install Rockwell Automation DTMs

Rockwell Automation provides some device and communications DTMs on a

separate disc from the FactoryTalk AssetCentre installation. These include
communication DTMs and device DTMs. The communication DTMs provided
are for use with Rockwell Automation connectivity products. For example, the
RSLinx 1756 DTM routes communication between a computer and the
backplane of a ControlLogix 1756 chassis. The iDTM is a generic device DTM for
use with HART or FOUNDATION fieldbus protocol devices that do not come
with a DTM. The iDTM is limited in that it may not have all the parameters and
functions specific to the physical device. The iDTM is only available to go online
with the device and does not support an offline mode.

To install a Rockwell Automation DTM

1. Place the FactoryTalk AssetCentre Device Type Manager (DTM) Libraries

disc in the the client computer's DVD drive.

2. The installation menu should open automatically. If it does not, open the
disc in My Computer and then run the Setup.exe program. We
recommend reading the Release Notes before continuing.

3. From the installation menu, select the protocol type for the DTM you want
to install.

4. Select the appropriate library menu item for the DTM you want to install.

74 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre clients Chapter 5

5. Follow the on-screen instructions to complete the installation.

6. Perform these steps on every client computer according to the following

table.

Install... If...
the iDTM for HART the computer will communicate with a HART device that lacks its own DTM

the iDTM for FOUNDATION the computer will communicate with a FOUNDATION Fieldbus device that lacks
Fieldbus its own DTM
a communications DTM the DTM network includes Rockwell Automation devices or gateways

Run Process Device To run Process Device Configuration Field Edition:

Configuration Field Edition 1. Click Start, and then use search to search for PDC Field Edition.

2. Click PDC Field Edition.

FactoryTalk AssetCentre Process Device Configuration Field Edition

appears.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 75

 Chapter 6

Install FactoryTalk AssetCentre agents

This chapter describes:

• Before you install the FactoryTalk AssetCentre agent software on page 77

• Steps to install the FactoryTalk AssetCentre agent software on page 79
• Configure for security-enabled RSLogix family software on page 86
• Check whether the agent software is current on page 90

Before you install the Agents are programs that communicate with the FactoryTalk AssetCentre server
FactoryTalk AssetCentre and perform scheduled tasks on behalf of the FactoryTalk AssetCentre server.
Agents allow work to be distributed and shared among multiple computers to
agent software spread processing load and speed up operations. When a server needs an agent to
perform a task, it locates the computer running the operation and assigns the task
to that agent. The agent then reports the task’s completion to the server. The
Search feature, as well as purchased capabilities, such as Disaster Recovery
capabilities, require the use of agents to perform scheduled operations.

Tip: Before you install FactoryTalk AssetCentre on the computer running Windows
Server 2012 R2, it is required that you install the following Windows update:
Windows Server 2012 R2 update: April 2014

Where to install the FactoryTalk AssetCentre agent software

Agents can be installed on any computer that:

• is capable of running the agent software (see Agent computer requirements

on page 14).
• is connected to the FactoryTalk AssetCentre Server.
• runs the FactoryTalk AssetCentre server, or the FactoryTalk AssetCentre
client.

The amount of clients, agents, and agent groups qualified within one
FactoryTalk AssetCentre system

The following is the amount of clients, agents, and agent groups qualified within
one FactoryTalk AssetCentre system at the same time. More clients, agents, or
agent groups running will impact the system performance.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 77

Chapter 6 Install FactoryTalk AssetCentre agents

• Client: 100
• Agent: 35
• Agent groups: 35
• Agent computers in each agent group: 5

If scheduled operations are taking longer than desired to complete, you may need
install more Disaster Recovery agents. To estimate the number of necessary
FactoryTalk AssetCentre agents in your system, see Rockwell Automation
Knowledgebase Answer ID 106118 .

You can use the Agent Controller Launch Control Panel to start the agent
controller application automatically following a reboot of the computer. To do so,
you must turn off User Account Control on the operating system.

If your system uses PanelView Plus operator interfaces, you must install
FactoryTalk Linx, formerly known as RSLinx Enterprise, and the FactoryTalk
View ME Transfer Utility software on every agent computer in the system.
FactoryTalk Linx (formerly RSLinx Enterprise) must be version 5.00 or later.
FactoryTalk View ME Transfer Utility is a separate installation. The installation is
included on the FactoryTalk AssetCentre installation DVD in
ME Transfer Utility\Setup.exe.

Also, for Disaster Recovery functions, the agent computer MUST have the
appropriate RSLogix family software for your devices.

Enable .NET Framework 3.5 You need to manually install .NET Framework 3.5 SP1 before installing the
FactoryTalk AssetCentre agent, if you are using one of the following operating
features
systems:

• Windows Server 2016

• Windows Server 2012 R2
• Windows Server 2012
• Windows 10
Tip: To enable the .NET Framework features, you need to log on to the computer as an
administrator or a user with administrative privileges.

To install .NET Framework 3.5 SP1:

• If you have an Internet connection, install .NET Framework 3.5 SP1 via
Control Panel. Learn how at
http://msdn.microsoft.com/en-us/library/hh506443.aspx .
• If you do not have an Internet connection, install .NET Framework 3.5 SP1
with DISM (Deployment Image Servicing and Management)

78 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre agents Chapter 6

command-line tool. You need the original Windows installation DVD and
administrative rights in the operating system. Perform the following steps.

1. Insert the Windows installation DVD.

2. Open a Command Prompt window with administrative credentials

(that is, click Search in the charms bar, type CMD in the search box; in
the searching results, right-click the Command Prompt icon, and
choose Run as administrator.)

3. In the Command Prompt window, type the following command, and

then press Enter:

DISM /Online /Enable-Feature /FeatureName:NetFx3 /All

/LimitAccess /Source:E:\sources\sxs
Tip: In the command, the /Source: specifies the location of the files needed for the .NET
Framework 3.5 SP1 installation. You need to specify this location according to the
path to your Windows installation DVD. In this example, the location is
E:\sources\sxs. When the installation is completed, the following message shows in
the Command Prompt window: "The operation completed successfully."

For more information on installing .NET 3.5 SP1, including tips on

troubleshooting problems, visit:

• http://msdn.microsoft.com/en-us/library/hh506443.aspx
• http://support.microsoft.com/kb/2734782

Steps to install the The Setup wizard installation process includes the following steps:
FactoryTalk AssetCentre • Step 1: Launch the Setup wizard and select what to install on page 79
agent software
• Step 2: Read and accept license agreements on page 83
• Step 3: Start the installation on page 85
• Step 4: Finish the installation on page 85

Step 1: Launch the Setup wizard You must have the appropriate RSLogix family software for your devices installed
and select what to install on the agent computer to run Disaster Recovery schedules.

You can install the agent using either the installation package or the FactoryTalk
AssetCentre server website.

To install a FactoryTalk AssetCentre agent using the installation package:

1. Log on to your server computer as an administrator, or as a user with

administrative privileges.

2. If necessary, close all open Windows programs, and then place the
FactoryTalk AssetCentre Installation DVD in the computer's DVD drive.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 79

Chapter 6 Install FactoryTalk AssetCentre agents

3. Run D:\setup.exe, where D:\ is the drive containing the DVD.

4. If Microsoft .NET Framework 4.0 or later is not installed on your

computer, the Microsoft .NET Framework Setup dialog box shows. Click
Install.

5. Select AssetCentre Agent.

80 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre agents Chapter 6

Tip: To install AssetCentre Server, AssetCentre Client, and AssetCentre Agent at the
same time, select AssetCentre Custom Installation. Custom installation allows
you to install more than one or all of the installation components.

6. To install all components available in the selected software using the

recommended settings, click Install now and skip to Step 2: Read and
accept license agreements on page 83.

7. To select which components to install, click Customize.

8. On the Customize page:

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 81

Chapter 6 Install FactoryTalk AssetCentre agents

• To install web service for FactoryTalk Security, expand FactoryTalk

Services Platform v6.11.00 and select FactoryTalk Security Web
Service.
• To register EDS files from devices to allow device communications in
the Network Browser, expand FactoryTalk Linx v6.11.00 and select
Register EDS Files. If you are running out of storage, clear this check
box. However, clearing this check box turns off the EDS Parameter
shortcut function.
• If no other FactoryTalk-enabled software of the computer needs
FactoryTalk Alarms and Events, clear FactoryTalk Alarms and Events
v6.11.00.
• To enable security for Rockwell Software security clients, expand
RSLinx Classic v4.10.00 and select Enable Security.
• To install the FactoryTalk Updater utility, select FactoryTalk
Updater v1.00.00. It assists management of installed Rockwell
Automation software by announcing new versions and patch roll-ups.
Registering for updates is not required to receive announcements from
the FactoryTalk Updater.

9. Select the location for the software. The default location is C:\.

10. Click Next.

11. On the Options page, to show Compare Tool as an additional command

in Studio 5000 Logix Designer Tools menu, select the Add Compare Tool
to Logix Designer Tools menu check box.

12. Click Install.

To install a FactoryTalk AssetCentre agent using the FactoryTalk

AssetCentre server website:

1. Open Internet Explorer, and in the Address box, type the following:

http://servername/rockwellsoftware/assetcentre

where servername is the name of your FactoryTalk AssetCentre server

computer.
For example, if your FactoryTalk AssetCentre server computer name is
MYSERVER, type the following:

http://MYSERVER/rockwellsoftware/assetcentre

82 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre agents Chapter 6

Tip: • If you are using SSL, then start the address with https:// instead of http://.
• If you have changed the default port in site binding on page 110, you need to
include the self-defined port number in the computer name part in the form as
MYSERVER:PortNumber.
• If you install the FactoryTalk AssetCentre agent software on the FactoryTalk
AssetCentre server computer, type the following in the Address box:
http://localhost/rockwellsoftware/assetcentre

2. Press Enter.

Internet Explorer shows a page from the server that allows you to install the
FactoryTalk AssetCentre client software.

Tip: If Microsoft .NET Framework 4.6 is not installed on your computer, the page also
provides the installation of .NET Framework 4.6. Follow the on-screen instructions
to install .NET Framework 4.6 before you install the FactoryTalk AssetCentre client
software.

3. Click Install AssetCentre Agent on this computer.

The installation automatically starts when the installation package is

downloaded.

Tip: If Internet Explorer shows an error message that it cannot connect to the install
web page, try bypassing the proxy for local addresses. Also make sure that IIS is
running on the server. For information on running IIS see Web page for installing
the FactoryTalk AssetCentre client and agent cannot be shown on page 148.
If in one of the following situations:
• Internet Explorer shows a warning about opening possibly unsafe content or
downloading possibly unsafe files
• Windows SmartScreen prevents the installation
Add the FactoryTalk AssetCentre Web site (URL above) to your Trusted Sites. See
your Internet Explorer documentation for more information.

Step 2: Read and accept license

agreements

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 83

Chapter 6 Install FactoryTalk AssetCentre agents

End-user license agreements (EULA) spell out your rights and responsibilities.
Depending on the components being installed, there may be more than one license
agreement on this page. The individual license agreements are listed above the text
box.

Some software products may be delivered or made available only after you agree to
the terms and conditions of each of the license agreements.

1. On the End User License Agreements page, select each agreement and
read the agreement carefully.

2. When all license agreements have been read, click Accept All.

84 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre agents Chapter 6

Step 3: Start the installation

After accepting the license agreements, the Setup wizard automatically installs all
the Rockwell Software applications selected previously. Installation is automatic
and does not require any input.

Step 4: Finish the installation

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 85

Chapter 6 Install FactoryTalk AssetCentre agents

Restart the computer to complete the installation.

If FactoryTalk Security is enabled in your RSLogix family software (Logix

Configure for
Designer, RSLogix 5000, RSLogix 500, or RSLogix 5), you must configure the
security-enabled RSLogix Disaster Recovery agent, and FactoryTalk Security to grant the necessary
family software permissions for Disaster Recovery operations. FactoryTalk Security is always
enabled in RSLogix 5000 version 20, and Logix Designer version 21 or later.

These instructions assume that the FactoryTalk AssetCentre agent software has
been installed, and that all RSLogix family software packages that will be used in
the system are also installed on each agent computer.

• To configure the FactoryTalk AssetCentre agents and FactoryTalk Security

in a Windows domain, follow instructions in If operating in a Windows
domain on page 87.

86 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre agents Chapter 6

• To configure the FactoryTalk AssetCentre agents and FactoryTalk Security

in a Windows workgroup, follow instructions in If operating in a Windows
workgroup on page 88.

If operating in a Windows 1. Create a domain account for the VerificationAgent service and the
domain FactoryTalk AssetCentre AgentController service to run as. This is
generally performed by someone in your Information Technology
department. This account must be used exclusively for the service, not by
users.

2. On each agent computer:

• Add the new domain account to the Administrator user group in

Windows.
• Configure both services to run as the new domain account created
above. To do so, open the Services utility in Microsoft Windows, find
the FactoryTalk AssetCentre AgentController service and edit its
properties to log on as the account. Find the VerificationAgent service
and edit its properties to log on as the account.

3. On any computer in the system, open the FactoryTalk Administration

Console (logging on to the Network directory using a FactoryTalk
Administrator account) and add the new domain account as a new
Windows-linked user.

4. Grant this user read access to the FactoryTalk Directory. To do so,

right-click the Network node at the top of the tree, and then select
Security. On the Permissions tab, select the domain account and then
expand the Common permissions group. Make sure the Read permission is
set to Allow.

5. Set permissions for your RSLogix family software packages (depending on

what type of processors you are using). Under System in the Explorer pane,
right-click Networks and Devices and select Security. On the Permissions
tab, select the new domain user. (If the user account you just created does
not appear in the list of users, add it.) Expand the permissions group for the
appropriate software and set the following permissions to Allow:

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 87

Chapter 6 Install FactoryTalk AssetCentre agents

• For RSLogix 5 grant Offline Program File Monitoring, Save, and

Upload.
• For RSLogix 500 grant Offline Program File Monitoring, Save, and
Upload.
• For RSLogix 5000 grant Project: Export, Project: Go Online, Project:
Open, Project: Save, and Project: Upload. (Use this group for Logix
Designer applications and grant the same permissions.)

6. Configure FactoryTalk Security to use single sign-on. Still in the

FactoryTalk Administration Console, navigate to System > Policies >
System Policies in the Explorer pane. Double-click Security Policy. Set
the Use single sign-on policy to Enabled.

The preceding configurations can be done using the Agent Services Logon
Configuration utility. See To configure the agent computer using the Agent
Services Logon Configuration utility on page 88 for detailed instructions.

If operating in a Windows On each agent computer

workgroup
Perform these steps on each agent computer in the system. These steps show you
how to create a new Windows user account and a new FactoryTalk user account
for each agent computer.

FactoryTalk AssetCentre provides a utility to facilitate the process of creating and

setting security credentials necessary for secured RSLogix editors. You can
configure the agent computer using the utility or manually configure the agent
computer.

To configure the agent computer using the Agent Services Logon

Configuration utility

1. From Windows Start menu, select All Programs > Rockwell Software >
FactoryTalk AssetCentre Agent > Agent Services Logon Configuration.

2. Use the Agent Services Logon Configuration dialog box to create and set
security credentials:

a. In the User Name field, enter a user name. The default user name is
AssetCentre_DR.

88 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre agents Chapter 6

Tip: The name must follow the Windows user name policies, for example:
• User names must be no more than 20 characters in length.
• User names cannot contain certain characters. Invalid characters include:
"/\[]:;|=,+*?<>

a. In the Password field, enter a password for the user.

b. In the Confirm Password field, enter the password again.

c. When complete, click OK.

The utility creates the user as a local Windows administrator account

and adds it to FactoryTalk as a Windows-linked user account. The
FactoryTalk AssetCentre AgentController service, and the
VerificationAgent service are logged on as the user. The utility also
configures the necessary security permissions for Logix Designer
application, RSLogix 5000, RSLogix 500, and RSLogix 5 software
packages.
d. If a message is shown asking to restart the agent service, click Yes to
restart immediately, or click No to manually restart later.

To manually restart the service, open the Services utility in Microsoft

Windows

• find the FactoryTalk AssetCentre AgentController service, right-click

and select Restart.
Tip: If a Windows user account AssetCentre_DR with administrative privileges already
exists, you will be prompted to enter the password to continue the configuration.

To manually configure the agent computer

1. On the agent computer, use the Computer Management utility in

Microsoft Windows to create a Windows user account that can be used to
authenticate with FactoryTalk Security.

2. Add the new Windows user account to the local Administrators group.

3. Configure both services to run as the new Windows user account created in
step 1. To do so, open the Services utility in Microsoft Windows, find the
FactoryTalk AssetCentre AgentController service and edit its properties
to log on as the account. Find the VerificationAgent service and edit its
properties to log on as the account.

4. Open the FactoryTalk Administration Console and add the new Windows
user account created above as a new Windows-linked user.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 89

Chapter 6 Install FactoryTalk AssetCentre agents

On any computer in the system

Perform these steps on any computer connected to the FactoryTalk Network

Directory. These steps need only be performed once and will be in effect for the
entire FactoryTalk Network Directory.

1. In the FactoryTalk Administration Console, create a new user group called

Local Agent Users.

2. The users created on different agent computers in the previous section

(whether using the utility, or added manually) all appear in the FactoryTalk
Network Directory as individual users. Add each of these new FactoryTalk
users to the Local Agent Users group. This will facilitate making security
settings because you will be able to set them once for the whole group,
rather than for each user.

3. Grant the Local Agent Users group read access to the FactoryTalk
Directory. To do so, right-click the Network node at the top of the tree,
and then select Security. On the Permissions tab, select the Local Agent
Users group and then expand the Common permissions group. Make sure
the Read permission is set to Allow.

4. Set permissions for your RSLogix family software packages (depending on

what type of processors you are using). Under System in the Explorer pane,
right-click Networks and Devices and select Security. If the Local Agent
Users group does not appear in the list, add it. On the Permissions tab,
select the Local Agent Users group. Expand the permissions group for the
appropriate software and set the following permissions to Allow:

• For RSLogix 5 grant Offline Program File Monitoring, Save, and

Upload.
• For RSLogix 500 grant Offline Program File Monitoring, Save, and
Upload.
• For RSLogix 5000 grant Project: Export, Project: Go Online, Project:
Open, Project: Save, and Project: Upload. (Use this group for Logix
Designer application and grant the same permissions.)

5. Configure FactoryTalk Security to use single sign-on. Still in the

FactoryTalk Administration Console, navigate to System > Policies >
System Policies in the Explorer pane. Double-click Security Policy. Set
the Use single sign-on policy to Enabled.

Check whether the agent Unlike the FactoryTalk AssetCentre client, the FactoryTalk AssetCentre agent
does not show a message if the agent does not have the latest version of the
software is current software. Instead, the agent does not start, and logs a message in the System Event

90 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install FactoryTalk AssetCentre agents Chapter 6

log and the AssetCentre Event log.

To check whether the FactoryTalk AssetCentre software on the agent is up to

date:

1. Click Start, and then use search to search for AssetCentre Client.

2. Click AssetCentre Client.

FactoryTalk AssetCentre client appears.

3. Check the number of running agent computers.

It is displayed in the bottom right corner of the window on the status bar. If
one or more agents are not running, and the client software has been
recently updated, then the agent software may need to be updated as well.
To update the agent software, follow the Steps to install the FactoryTalk
AssetCentre agent software on page 79. If you start the installation from the
FactoryTalk AssetCentre server website, the installer searches the computer
for components that need to be updated, and shows the results in this
window. Components that will be updated are indicated with a computer
icon and a checked box.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 91

 Chapter 7

Custom install the FactoryTalk AssetCentre

software

FactoryTalk AssetCentre supports custom installation of the FactoryTalk

AssetCentre software. Custom installation allows you to install more than one or
all of the installation components, including AssetCentre Server, AssetCentre
Client, and AssetCentre Agent.

To custom install FactoryTalk AssetCentre:

1. Log on to your server computer as an administrator, or as a user with

administrative privileges.

2. If necessary, close all open Windows programs, and then place the
FactoryTalk AssetCentre Installation DVD in the computer's DVD drive.

3. Run D:\setup.exe, where D:\ is the drive containing the DVD.

4. If Microsoft .NET Framework 4.0 or later is not installed on your

computer, the Microsoft .NET Framework Setup dialog box shows. Click
Install.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 93

Chapter 7 Custom install the FactoryTalk AssetCentre software

5. Select AssetCentre Custom Installation.

6. Click Customize.

7. On the Customize page, select the product components to install.

The grayed-out and selected check boxes indicate that the software will be
automatically installed.
FactoryTalk AssetCentre allows selecting or clearing the following check
boxes:

94 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Custom install the FactoryTalk AssetCentre software Chapter 7

• AssetCentre Server v9.00.00

• AssetCentre Client v9.00.00
• AssetCentre Agent v9.00.00
• FactoryTalk Alarms and Events v6.11.00
If the computer to which you install the FactoryTalk AssetCentre software
meets the system requirements, the software product check boxes are
selected by default.
If you cleared any product check box, the related prerequisite product check
boxes will be turned on for you to clear.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 95

Chapter 7 Custom install the FactoryTalk AssetCentre software

• To install web service for FactoryTalk Security, expand FactoryTalk

Services Platform v6.11.00 and select FactoryTalk Security Web
Service.
• To register EDS files from devices to allow device communications in
the Network Browser, expand FactoryTalk Linx v6.11.00 and select
Register EDS Files. If you are running out of storage, clear this check
box. However, clearing this check box turns off the EDS Parameter
shortcut function.
• If no other FactoryTalk-enabled software of the computer needs
FactoryTalk Alarms and Events, clear FactoryTalk Alarms and Events
v6.11.00.
• To enable security for Rockwell Software security clients, expand
RSLinx Classic v4.10.00 and select Enable Security.
• If the installation detects the Step7 editor file (S7tgtopx.exe) at either
of the following paths, you can choose to select Step7 Version 5.4 and
install the feature. If you have the Step7 editor file installed, make sure
they are located at either of the following paths for the installation to
detect.
• C:\Siemens\Step7\s7bin
• C:\Program Files\Siemens\Step7\s7bin or C:\Program Files
(x86)\Siemens\Step7\s7bin

Tip: If you have S7 processors, you may also need to install the Step7 feature. This step
is not required for Disaster Recovery actions, it merely associates project files with
the appropriate editor.
You can install the Step7 feature at this point or install it after the installation. To
install it after installing FactoryTalk AssetCentre Client:
1. Run setup.exe in the installation package.
2. Select AssetCentre Client and click Modify.
3. Expand AssetCentre Client v9.00.00 and select Step7 Version 5.4.
4. Click Modify.

• To install the FactoryTalk Updater utility, select FactoryTalk

Updater v1.00.00. It assists management of installed Rockwell
Automation software by announcing new versions and patch roll-ups.
Registering for updates is not required to receive announcements from
the FactoryTalk Updater.

8. Select the location for the software. The default location is C:\.

9. Click Next.

10. Follow the on-screen instructions to complete the installation.

96 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Custom install the FactoryTalk AssetCentre software Chapter 7

Example 1: Custom install This example shows when you custom install the FactoryTalk AssetCentre server
and client software on Windows Server 2012 R2 Standard Edition operating
the FactoryTalk AssetCentre system. When you clear the AssetCentre Agent v9.00.00 check box, the Logix
server and client software Designer Compare Tool v7.00 check box is turned on. You can clear or select it
as needed.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 97

Chapter 7 Custom install the FactoryTalk AssetCentre software

Example 2: Partial The FactoryTalk AssetCentre server software is installed on your computer, but a
component (for example, FactoryTalk AssetCentre Process Device Configuration
installation Server) is uninstalled. When you custom install the FactoryTalk AssetCentre
software, the AssetCentre Server v9.00.00 check box becomes available. Keep the
check box selected and proceed with the installation. The Setup wizard will install
the component (that is FactoryTalk AssetCentre Process Device Configuration
Server in the example).

98 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

 Chapter 8

Install the AssetCentre Diagnostics Connector

If you want the diagnostics information generated by other Rockwell Automation

software products of the same FactoryTalk Directory to be recorded in the
FactoryTalk AssetCentre database, install the AssetCentre Diagnostics
Connector. The AssetCentre Diagnostics Connector option only includes the
FactoryTalk AssetCentre components that are necessary for the log experience
without having to install the full FactoryTalk AssetCentre Client.

Steps to install the The Setup wizard installation process includes the following steps:

AssetCentre Diagnostics • Step 1: Launch the Setup wizard and select what to install on page 99
Connector • Step 2: Read and accept license agreements on page 101
• Step 3: Start the installation on page 103
• Step 4: Finish the installation on page 103

Step 1: Launch the Setup wizard 1. Log on to your server computer as an administrator, or as a user with
and select what to install administrative privileges.

2. If necessary, close all open Windows programs, and then place the
FactoryTalk AssetCentre Installation DVD in the computer's DVD drive.

3. Run D:\setup.exe, where D:\ is the drive containing the DVD.

4. If Microsoft .NET Framework 4.0 or later is not installed on your

computer, the Microsoft .NET Framework Setup dialog box shows. Click
Install.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 99

Chapter 8 Install the AssetCentre Diagnostics Connector

5. Select AssetCentre Diagnostics Connector (Optional).

6. To install all components available in the selected component using the

recommended settings, click Install now and skip to Step 2: Read and
accept license agreements on page 101.

7. To select which components to install, click Customize.

100 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the AssetCentre Diagnostics Connector Chapter 8

8. On the Customize page:

• To install web service for FactoryTalk Security, expand FactoryTalk

Services Platform v6.11.00 and select FactoryTalk Security Web
Service.
• AssetCentre Common Components are what you need to install as
the diagnostics connector.

9. Select the location for the software. The default location is C:\.

10. Click Install.

Step 2: Read and accept license

agreements

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 101

Chapter 8 Install the AssetCentre Diagnostics Connector

End-user license agreements (EULA) spell out your rights and responsibilities.
Depending on the components being installed, there may be more than one license
agreement on this page. The individual license agreements are listed above the text
box.

Some software products may be delivered or made available only after you agree to
the terms and conditions of each of the license agreements.

1. On the End User License Agreements page, select each agreement and
read the agreement carefully.

2. When all license agreements have been read, click Accept All.

102 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Install the AssetCentre Diagnostics Connector Chapter 8

Step 3: Start the installation

After accepting the license agreements, the Setup wizard automatically installs all
the Rockwell Software applications selected previously. Installation is automatic
and does not require any input.

Step 4: Finish the installation

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 103

Chapter 8 Install the AssetCentre Diagnostics Connector

Restart the computer to complete the installation.

104 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

 Chapter 9

Configure the SSL protocol for FactoryTalk

AssetCentre

Using the SSL protocol is required for FactoryTalk AssetCentre Web Client and
recommended for the FactoryTalk AssetCentre server, clients, and agents.

Important: Using the SSL protocol is an essential part of ensuring communications

security. Without it, no communication, including logging on to the
system, is encrypted.

The SSL configuration consists of the following steps:

• Create an SSL certificate on page 105

• Export the created SSL certificate for FactoryTalk AssetCentre client and
agent computers on page 108
• Configure a site binding on page 110
• Configure SSL settings for FactoryTalk AssetCentre Web Client on page
112
• Turn on secure communication between the server, client(s), and agent(s)
on page 115
• Import the SSL certificate to client and agent computers on page 116
• Configure a firewall rule and web services URL if the default port is
modified on page 125

Create an SSL certificate In order to use the SSL protocol you need to have an SSL certificate on the
FactoryTalk AssetCentre server computer.

To create an SSL certificate

1. Open Internet Information Services (IIS) Manager on the FactoryTalk

AssetCentre server computer.

On Windows Server 2016 and Windows Server 2012:

a. On the taskbar, click .

b. In the search box, type inetmgr, and then press Enter.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 105

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

c. Click the best match result.

On Windows Server 2008 R2:

d. Click Start.

e. In the search box, type inetmgr, and then press ENTER.

The Internet Information Services (IIS) Manager window appears.

2. Under Connections, click the FactoryTalk AssetCentre server.

3. In Features View, double-click Server Certificates.

106 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

4. Under Actions, click Create Self-Signed Certificate.

5. In the Create Self-Signed Certificate dialog box:

• Specify a name for the certificate.

• Select Web Hosting as the certificate store.

6. Click OK.

The created SSL certificate is listed.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 107

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

Export the created SSL After creating an SSL certificate on the FactoryTalk AssetCentre server computer,
export the certificate which will need to be imported on the FactoryTalk
certificate for FactoryTalk AssetCentre client and agent computers.
AssetCentre client and
To export the created SSL certificate
agent computers
1. Open Internet Information Services (IIS) Manager on the FactoryTalk
AssetCentre server computer.

On Windows Server 2016 and Windows Server 2012:

a. On the taskbar, click .

b. In the search box, type inetmgr, and then press Enter.

c. Click the best match result.

On Windows Server 2008 R2:

d. Click Start.

e. In the search box, type inetmgr, and then press ENTER.

The Internet Information Services (IIS) Manager window appears.

2. Under Connections, click the FactoryTalk AssetCentre server.

108 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

3. In Features View, double-click Server Certificates.

4. Select the SSL certificate that you have created.

5. Under Actions, click Export.

6. In the Export Certificate dialog box:

• Under Export to, click , and then specify the location and name
to save the certificate.
• Specify the password for the certificate.

7. Click OK.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 109

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

Configure a site binding Before you begin

• Create an SSL certificate on page 105.

To configure a site binding

1. Open Internet Information Services (IIS) Manager on the FactoryTalk

AssetCentre server computer.

On Windows Server 2016 and Windows Server 2012:

a. On the taskbar, click .

b. In the search box, type inetmgr, and then press Enter.

c. Click the best match result.

On Windows Server 2008 R2:

d. Click Start.

e. In the search box, type inetmgr, and then press ENTER.

The Internet Information Services (IIS) Manager window appears.

2. Navigate to localhost > Sites > Default Web Site.

110 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

3. Under Actions, click Bindings.

4. In the Site Bindings dialog box, click Add.

5. In the Add Site Binding dialog box, configure the following settings.

For this option... Do this...

Type Select https.
IP address Select All Unassigned.
Port Keep the default port number 443 or if you needed, you may change it to a
self-defined port.
If you use a self-defined port, you need to configure a firewall rule and web services
URL on page 125.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 111

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

For this option... Do this...

Host name Type the fully qualified domain name (FQDN) of the FactoryTalk AssetCentre server.
Tip: On Window Server 2008 R2, this option is not editable after selecting https.
SSL certificate Select your SSL certificate.
See Create an SSL certificate on page 105.

6. Click OK.

7. In the Site Bindings dialog box, the created site binding is listed. Click
Close.

Tip: You can remove the default HTTP site binding and only keep the created HTTPS site
binding.

Configure SSL settings for Before you begin

FactoryTalk AssetCentre • Create an SSL certificate on page 105.

Web Client • Configure a site binding on page 110.

To configure SSL settings for FactoryTalk AssetCentre Web Client

1. Open Internet Information Services (IIS) Manager on the FactoryTalk

AssetCentre server computer.

On Windows Server 2016 and Windows Server 2012:

a. On the taskbar, click .

b. In the search box, type inetmgr, and then press Enter.

112 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

c. Click the best match result.

On Windows Server 2008 R2:

d. Click Start.

e. In the search box, type inetmgr, and then press ENTER.

The Internet Information Services (IIS) Manager window appears.

2. Navigate to localhost > Sites > Default Web Site > RockwellSoftware >
AssetCentreWebClient.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 113

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

3. In Features View, double-click SSL Settings.

4. Make sure the following options are selected:

• Require SSL
Selecting this option will result in deactivating the HTTP protocol
(with the default port 80). When you type http:// in the web browser, it
will be automatically redirected to https://.

• Ignore
This option applies to the client certificates.

114 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

5. Under Actions, click Apply.

Tip: To turn on secure communication for FactoryTalk AssetCentre Client or Agent,

navigate to localhost > Sites > Default Web Site > RockwellSoftware >
AssetCentre, and follow Step 3 through Step 5 above.

Turn on secure Once you configured the SSL protocol, turn on secure communication between
communication between the server, client(s), and agent(s) in the Configure Server Settings Utility
window.
the server, client(s), and
agent(s) To enable secure communication

1. Open the Configure Server Settings Utility window.

On Windows Server 2016 and Windows Server 2012:

a. On the taskbar, click .

b. In the search box, type Server Settings.

c. Click Server Settings.

On Windows Server 2008 R2:
a. Click Start.

b. In the search box, type Server Settings, and then press Enter.

c. In the search results list, click Server Settings.

2. Enter the user name and password to log on to FactoryTalk, and then click
OK.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 115

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

3. In the Configure Server Settings Utility window, under Server Location,

type the fully qualified domain name (FQDN) of the FactoryTalk
AssetCentre server computer.

Note: Make sure that the FQDN is complete. Otherwise you may
encounter some issues.

4. Select the Use the secure communication channel option.

5. Click OK.

Import the SSL certificate to On the client and agent computers, add the SSL certificate to the Trusted Root
Certification Authorities certificate store.
client and agent computers
Before you begin

• Create an SSL certificate on page 105.

• Export the created SSL certificate on page 108.

The steps to import the SSL certificate on all the supported operating systems are
the same except for Windows 7 operating systems.

To import the SSL certificate on operating systems except for Windows 7

1. Copy the created SSL certificate on the computer.

2. Double-click the SSL certificate.

116 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

3. Select Local Machine, and then click Next.

4. When prompted to confirm the operation, click Yes.

5. Follow the on-screen instructions until you get to the Certificate Store
screen.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 117

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

6. On the Certificate Store screen, select Place all certificates in the

following store.

7. Click Browse, select Trusted Root Certification Authorities, and then

click OK.

118 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

8. Click Next.

9. Follow the on-screen instructions to complete the import.

To import the SSL certificate on Windows 7 operating systems

1. Copy the created SSL certificate on the computer.

2. Click Start, type mmc, and then press Enter.

The Microsoft Management Console opens.

3. In the Microsoft Management Console, navigate to Console Root >

Certificates (Local Computer) > Trusted Root Certification
Authorities > Certificates.

4. Right-click Certificates, and then select All Tasks > Import.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 119

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

5. In the Certificate Import Wizard, click Next.

6. On the File to Import page, browse for the SSL certificate file, and then
click Next.

120 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

7. (Optional) Enter the password if it has been defined.

8. On the Certificate Store page, make sure:

• Place all certificates in the following store is selected.

• Trusted Root Certification Authorities is selected as the certificate
store.
Click Next.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 121

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

9. Click Finish.

After the import operation, you may want to verify whether the SSL certificate is
successfully imported.

To verify the import operation

1. Click Start, type mmc, and then press Enter.

The Microsoft Management Console opens.

2. Click File > Add/Remove Snap-in.

122 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

3. In the Add or Remove Snap-ins dialog box, select Certificates, and then
click Add.

4. In the Certificates snap-in dialog box, select Computer account, and then
click Next.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 123

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

5. Click Finish.

6. In the Add or Remove Snap-ins dialog box, click OK.

124 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

7. In the Microsoft Management Console, navigate to Console Root >

Certificates (Local Computer) > Trusted Root Certification
Authorities > Certificates, and verify that the SSL certificate is listed.

8. If the SSL certificate is not listed, make sure to select Certificates under
Trusted Root Certification Authorities > Certificates, and then click
Action > All Tasks > Import.

9. Follow the on-screen instructions to complete the import.

Configure a firewall rule If the default port 443 is modified during the site binding configuration, you need
to:
and web services URL if the
default port is modified • Configure a Windows firewall rule for the self-defined port.
• Configure the primary server web services base URL.

To configure a Windows firewall rule

1. On the FactoryTalk AssetCentre server computer, click Start, type firewall,

and then click Windows Firewall with Advanced Security.

2. Click Inbound Rules.

3. Click Action > New Rule.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 125

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

4. In the New Inbound Rule Wizard, select Port, and then click Next.

5. In the Specific local ports box, enter the self-defined port as set during the
site binding configuration, for example 9000, and then click Next.

6. Follow the on-screen instructions until you get to the Name page.

126 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

7. In the Name box, enter the name for the new inbound rule, and then click
Finish.

The new rule is shown in the list.

To configure the primary server web services base URL

1. On the FactoryTalk AssetCentre server computer, click Start > All

Programs > Rockwell Software > FactoryTalk Administration Console.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 127

Chapter 9 Configure the SSL protocol for FactoryTalk AssetCentre

2. In the Explorer, navigate to Network > System > Policies > Product
Policies > FactoryTalk AssetCentre, and then double-click Server
Settings.

128 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure the SSL protocol for FactoryTalk AssetCentre Chapter 9

3. In the Server Settings Properties dialog box, click the Primary Server
Web Services Base URL box, and then change the computer name part in
the form as MYSERVER:PortNumber.

4. Click OK.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 129

 Chapter 10

Configure Windows Authentication

Windows Authentication is a secure way of authentication that uses the username

and the password of the user logged on to the operating system. In the
communication secured with Windows Authentication mode, the username and
the password are sent between the client and the server in a strongly hashed form.

Windows Authentication may be enabled in corporate networks that use

Microsoft Active Directory services as well as other ways to identify users.

By turning on Windows Authentication mode you increase the security of the

communication between the FactoryTalk AssetCentre server, client(s) and
agent(s) and prevent unauthorized users from accessing the FactoryTalk
AssetCentre server.

Important: For the purposes of FactoryTalk AssetCentre, Windows Authentication

mode should be enabled only in corporate networks that use Microsoft
Active Directory services.

After you turn on Windows Authentication mode, the access to the page:

http(s)://accetcentre_server_full_name/rockwellsoftware/assetcentre

...will be secured from being accessed by anonymous users.

In order to access the page, the users will need to log on using their Windows
username and password.

This chapter describes:

• Turn on Windows Authentication mode in Internet Information Services

(IIS) on page 131

Turn on Windows To turn on Windows Authentication mode in Internet Information Services

Authentication mode in (IIS)

Internet Information 1. Open Internet Information Services (IIS) Manager on the FactoryTalk
Services (IIS) AssetCentre server computer.

On Windows Server 2016 and Windows Server 2012:

a. On the taskbar, click .

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 131

Chapter 10 Configure Windows Authentication

b. In the search box, type inetmgr, and then press Enter.

c. Click the best match result.

On Windows Server 2008 R2:

d. Click Start.

e. In the search box, type inetmgr, and then press ENTER.

The Internet Information Services (IIS) Manager window appears.

2. Under Connections, expand the tree, and then click AssetCentre.

3. In Features View, double-click Authentication.

4. Under Authentication, click Windows Authentication.

5. Under Actions, click Providers.

The Providers dialog box appears.

132 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure Windows Authentication Chapter 10

6. Make sure that you have the following providers selected in the order
presented in the figure below.

If these providers are not listed, select each of them in the list under
Available Providers, and then click Add.

7. Make sure that all other authentication modes listed in the pane under
Authentication are disabled.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 133

 Chapter 11

Configure FactoryTalk AssetCentre

This chapter describes:

• Configure for client access to the server on page 135

• Configure feature security for FactoryTalk AssetCentre users on page 137

Configure for client access For clients to be able to access the FactoryTalk AssetCentre server, the
to the server FactoryTalk Directory and FactoryTalk Security must be configured to give
clients access. To configure access, you will need to use the FactoryTalk
Administration Console.

The FactoryTalk Directory uses two factors to determine who should have access
to any given function:

• The user's account, which can either be a FactoryTalk Directory account

or a Windows domain account. This identifies the user.
• The computer from which the user is accessing the FactoryTalk
Directory.
This allows you to limit which computers can access the directory, and also
allows you to determine whether certain functions can or cannot be
performed from a given computer. For example, you can configure the
FactoryTalk Directory to give access to a user from her or his own computer
but not from another computer.

At a minimum, you must add the FactoryTalk AssetCentre users and their
computers to the FactoryTalk Directory, and you must configure access privileges
for FactoryTalk AssetCentre in the FactoryTalk Directory.

Add users to the FactoryTalk A user must have a FactoryTalk Directory user account in order to use
FactoryTalk AssetCentre.
Directory
Tip: This section contains only basic instructions for using the FactoryTalk Directory and
FactoryTalk Security. For background information and information regarding more
advanced procedures, please see the Help for the FactoryTalk Administration
Console.

By default, all members of the Administrators group on the computers on which

you installed the FactoryTalk Services Platform were added to the Administrators

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 135

Chapter 11 Configure FactoryTalk AssetCentre

group in the FactoryTalk Directory. Also, any rights that you assign to a Windows
User Group are assigned to all members of that group.

To add a user to the FactoryTalk Directory

1. Start the FactoryTalk Administration Console:

a. Click Start, and then use search to search for FactoryTalk

Administration Console.

b. Click FactoryTalk Administration Console.

FactoryTalk Administration Console appears.

2. Log on to the Network directory using a FactoryTalk Administrator

account.

3. Open the Users and Groups folder.

4. Under the Users and Groups folder, right-click the Users folder, and then
select New.

5. Specify whether you want to create a new FactoryTalk User or a

Windows-Linked User.

• FactoryTalk user accounts are visible only to the FactoryTalk system

and their access is independent of Windows.
• A Windows-linked user is validated by Windows.
A FactoryTalk Security account is the same as a FactoryTalk user account.
For more information, see "Accounts and groups" in the FactoryTalk Help.

136 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure FactoryTalk AssetCentre Chapter 11

• If you may need to use FactoryTalk AssetCentre while disconnected

from the network, use FactoryTalk Security user accounts.
Windows-linked user accounts will not be able to authenticate with the
domain while disconnected.
• If you choose to use Windows-linked users, consider using
Windows-linked group accounts rather than Windows-linked user
accounts if possible. This simplifies the process if you ever move your
software to a different domain. You cannot move individual
Windows-linked user accounts from one domain to another. You can
move Windows-linked group accounts to a new domain, while
retaining all of the security permissions for the group. If you change the
domain an individual Windows-linked user account belongs to, you
must delete the old account, create the new account, and then recreate
all of the security permissions for the new account.
Tip: If you have users who need similar access to features of FactoryTalk AssetCentre,
consider grouping users to make assigning security privileges easier. For example,
you can group all of your electricians into an Electricians group, and then provide
security access for them as a group. For information about grouping users, see the
Help for the FactoryTalk Administration Console.

6. Enter the information for the user.

Add computers to the When FactoryTalk Services Platform is installed on a computer, that computer is
automatically added to the FactoryTalk Network Directory. Because FactoryTalk
FactoryTalk Directory
Services Platform is included in the FactoryTalk AssetCentre installation, your
client computers should already be in the FactoryTalk Network Directory.

By default, for a user to be able to use FactoryTalk AssetCentre, the user's

computer must be in the FactoryTalk Directory. For instructions on how to add a
computer, refer to the FactoryTalk Help in the FactoryTalk Administration
Console.

Tip: If you have a significant number of computers for which you need to permit or
restrict access, consider grouping them to make assigning security privileges
easier. For example, you can group all of the computers used in offices away from
the plant floor and restrict access to features that should be used only from
computers stationed where the user can see the automation system directly. For
information about grouping computers, see the Help for the FactoryTalk
Administration Console.

Configure feature security By default, all users and the Administrators group in FactoryTalk Directory can
for FactoryTalk AssetCentre perform any task in the FactoryTalk AssetCentre software. To deny specific users
the right to perform tasks in FactoryTalk AssetCentre, you must edit the Feature
users Security settings in the FactoryTalk Administration Console.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 137

Chapter 11 Configure FactoryTalk AssetCentre

Important: Never explicitly deny rights to the All Users or Administrators group in
FactoryTalk. Rather, set up specific user groups of your own and deny
rights to those groups. Denying rights to All Users or Administrators could
lock everyone out of the system and would deny rights in all
FactoryTalk-enabled products using any FactoryTalk CPR 9 version.

To change which users can perform tasks in FactoryTalk AssetCentre

1. Start the FactoryTalk Administration Console:

a. Click Start, and then use search to search for FactoryTalk

Administration Console.

b. Click FactoryTalk Administration Console.

FactoryTalk Administration Console appears.

2. Log on to the Network directory using a FactoryTalk Administrator

account.

3. In the Explorer pane of the FactoryTalk Administration Console, navigate

to System > Policies > Product Policies > FactoryTalk AssetCentre.

4. Double-click Feature Security.

Important: There is also a Server Settings object in the FactoryTalk AssetCentre folder.
Do NOT attempt to change any of the settings in this object. Doing so may
render your FactoryTalk AssetCentre system inoperative. If you need to
change server settings (to use a different mail server, for example), from
Windows Start menu, select All Programs > Rockwell Software >
FactoryTalk AssetCentre Server > Server Settings.

5. In the Feature Security Properties window, click the policy you want to
change, and then click the browse button for the policy.

138 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Configure FactoryTalk AssetCentre Chapter 11

See Policy settings and their meanings on page 139.

6. In the Configure Securable Action dialog box, select the user or group for
whom you want to assign permissions. If the user or group does not appear
in the list, click Add, click Show all, select the user or group, and then click
OK.

7. Click the appropriate box to allow or deny the user permission to the
selected feature.

8. Click OK.

Policy settings and their The following table shows the policy settings and their meanings.
meanings
This policy setting... Controls whether users can...
View Address Book View the Address Book (which contains addresses for the purpose of sending automatic e-mail notifications).
Edit Address Book Edit or add contacts and groups in the Address Book (which contains addresses for the purpose of sending automatic e-mail
notifications).
Override Archive Check In Check in a file regardless of who checked it out or from where it was checked out.
Configure Database Limitations Configure the total maximum size of the AssetCentre database, the size warning levels, the maximum number of versions per
archive asset, the maximum size of Event, Audit, and Diagnostics logs, and the database capacity status refresh rate.

Configure Asset Inventory Settings Configure the settings in the Asset Inventory window.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 139

Chapter 11 Configure FactoryTalk AssetCentre

Configure Archive Options Settings Turn on or off the function that allows Logix Designer to perform archive activities, such as file check-in, without direct interaction
with the FactoryTalk AssetCentre client.
Override Archive Undo Check Out Undo a check out even if a different user checked the file out.
Override Removal of Local Copies Choose to keep local copies of checked-in files on their computer. If this right is allowed, the user can keep local copies. If this right
is denied, the user is not given this option.
Configure Personal Archive File Associations Configure which software product launches when opening a particular type of file. If a personal file association is set, it will take
precedence over the system file association.
Configure System Archive File Associations Configure which software product launches when opening a particular type of file. This setting applies unless the user has specified
a personal file association.
Configure Personal Archive Working Folders Set a personal working folder for checking out files. For more information on working folders and personal working folders see the
FactoryTalk AssetCentre Client Help.
Configure System Archive Working Folders Set the system working folder to which all users check out files unless they have a personal working folder. For more information on
working folders and system working folders, see the FactoryTalk AssetCentre Client Help.
Run Archive Database Cleanup Wizard Run the Archive Database Cleanup Wizard to delete unused versions of files.
Allow Empty Comment at Check In Leave the comment field empty as they check in an asset.
Configure Assets Lifecycle Sync Synchronize life cycle information in the FactoryTalk AssetCentre server and client with the Rockwell Automation life cycle website .
Display Calibration Management Data View Calibration Management data in FactoryTalk AssetCentre.
Perform Calibration Management Access Calibration Management functionality in ProCalV5 software.
Administer Calibration Users Administer users, groups, and permissions in ProCalV5 software. Note that this policy only determines if the user is automatically
added to the Administrator group in the ProCalV5 software. Once the user is added to ProCalV5, changing this policy for an
AssetCentre user does not change the user's ProCalV5 security permissions.
Switch to Design mode Enter Design mode, in which the user can edit the asset tree.
View Event Log Show the Event Log and run a search on the Event Log.
View Audit Log Show the Audit Log and run a search on the Audit Log.
View Diagnostics and Health Log Show the Diagnostics and Health Log and run a search on the Diagnostics and Health Log.
Change Diagnostics and Health Log Message Change the status of or add a comment to a Diagnostics and Health Log record.
View Diagnostics and Health Log Status View a status history for a Diagnostics and Health Log record.
Run Log Database Cleanup Wizard Run the Log Database Cleanup Wizard to remove old records from the logs. Data can be exported and saved in a separate file.
Enable or Disable DTMs Enable and disable DTMs in the DTM Catalog.
Edit DTM Network Show the DTM Networks dialog box to edit the DTM network.
Run PDC Field Edition Use the Process Device Configuration Field Edition software.
Create a new schedule Create a schedule.
Edit a schedule Change existing schedules.
Delete a schedule Delete schedules.
View a schedule Show the Schedules tab.
Command a schedule Issue commands to a schedule, such as making the schedule active or running the schedule immediately.
Create a search Set up a new search to find entries matching specified criteria in one of the logs, in the Archive History, or in Archive Check Out
Status information.

140 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

 Chapter 12

About FactoryTalk AssetCentre Web Client

FactoryTalk AssetCentre supports the accessing of a FactoryTalk AssetCentre

client through a web interface on computers and mobile devices. FactoryTalk
AssetCentre Web Client supports several FactoryTalk AssetCentre client
functions. The new capability allows you to:

• View archives and schedules in the asset tree

• View, run, and stop schedules
• View dashboards of the Backup and Backup and Compare schedule results
• View Event Log, Audit Log, and Diagnostics and Health Log
• View and run searches
• View agent groups

It is required that you use the SSL protocol with FactoryTalk AssetCentre Mobile
Client. See Configure the SSL protocol for FactoryTalk AssetCentre on page 105.

Access FactoryTalk To access FactoryTalk AssetCentre Web Client

AssetCentre Web Client 1. Open the device's browser, and type the following address:

https://FQDN/RockwellSoftware/AssetCentreWebClient

Tip: FQDN is the fully qualified domain name (FQDN) of the FactoryTalk AssetCentre
Server computer.
If you are changed the default port in site binding on page 110, you need to
include the self-defined port number in the computer name part in the form as
MYSERVER:PortNumber.

2. On the FactoryTalk AssetCentre Web Client page, type the user name and
the password.

Tip: Make sure to create a FactoryTalk Service Platform account and its password on the
computer running FactoryTalk AssetCentre server. The account and password are
used to log on to FactoryTalk AssetCentre Web Client.

3. Tap or click Log in.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 141

 Chapter 13

Uninstall FactoryTalk AssetCentre

Uninstall FactoryTalk AssetCentre software version 8.00 or later from Programs

and Features in Windows Control Panel or using a command.

• Uninstall from the Control Panel on page 143

• Uninstall using a command on page 143
Tip: To uninstall FactoryTalk AssetCentre version 7.10 or earlier, use Windows Control
Panel.

Uninstall from the Control To uninstall FactoryTalk AssetCentre version 9.00 from the Control Panel:

Panel 1. Depending on how the software component was installed with the Setup
wizard, the uninstallation varies.

• If only installed with AssetCentre Server, double-click FactoryTalk

AssetCentre Server 9.00.00.
• If only installed with AssetCentre Client, double-click FactoryTalk
AssetCentre Client 9.00.00.
• If only installed with AssetCentre Agent, double-click FactoryTalk
AssetCentre Agent 9.00.00.
• If installed with AssetCentre Custom Installation, double-click
FactoryTalk AssetCentre 9.00.00.

2. Click Uninstall.

3. Click Close or restart the computer.

Uninstall using a command When uninstalling with a command, it uninstalls components that are already
installed with the product specified. It does not uninstall components, such as
FactoryTalk Activation Manager, that are shared with other products. You need
to manually uninstall them in Control Panel.

To uninstall FactoryTalk AssetCentre version 9.00 using a command:

1. Close all Windows programs.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 143

Chapter 13 Uninstall FactoryTalk AssetCentre

2. Open the Command Prompt window.

3. In the Command Prompt window, navigate to D:, where D: is the drive

containing the FactoryTalk View installation package.

In this example, type D: and press Enter.

Tip: If User Account Control dialog box shows, click Yes.

4. Type a command with the following syntax and press Enter.

Setup.exe /Q /Uninstall /Product=product_name

For example, to uninstall FactoryTalk AssetCentre client, use the following

command:
Setup.exe /Q /Uninstall /Product="AssetCentre Client"

The following table shows command-line parameters for this mode:

Parameter Description
/Q Required if /QS is not specified.
Uninstalls the product in the silent mode without any user interface during uninstallation.
/QS Required if /Q is not specified.
Uninstalls the product in the unattended mode during uninstallation, and shows the progress, errors, or complete messages on
the user interface.
/Uninstall Required.
Uninstalls components that are already installed with the product specified.
/Product=product_name Required.
Specifies which product will be uninstalled.
The parameter value must be the one of following:
• AssetCentre Server
• AssetCentre Client
• AssetCentre Agent
• AssetCentre Custom Installation

144 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

 Chapter 14

Troubleshoot FactoryTalk AssetCentre

This chapter describes:

• General installation on page 145

• Server installation on page 145
• Client and agent installation on page 148
• Start the client on page 150
• Start the agent on page 156
• Use Calibration Management on page 156

General installation The initial window in each installation (server, client, and agent) shows a list of all
necessary components, whether they were found on the computer, and whether
A red x appears next to an item they will be installed. If the installer could not determine whether the correct
to be installed version already exists on that computer, a red x is shown next to a component .

Contact Technical Support using the contact information provided on the

copyright page at the beginning of this guide.

A Program Maintenance This indicates that the component of the software you are installing is already
installed. You do not need to install it again. If you suspect your installation is
window appears
damaged, you can choose to repair the installation.

Server installation The SQL Server collation must be case-insensitive for use with FactoryTalk
AssetCentre software. If your SQL Server collation is case-sensitive, the
SQL collation error encountered FactoryTalk AssetCentre database installation will fail. If your SQL Server
during database installation collation is case-sensitive, see Install Microsoft SQL Server on page 37 for detailed
directions.

Unable to log on to SQL Server The logon during the installation process requires the use of the SQL Server sa
(system administrator) account.
during server installation
• If you configured your SQL Server to use mixed (both SQL Server and
Windows domain) authentication, the sa account is available. Use the
password you created for the sa account when the installation program
prompts you for it.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 145

Chapter 14 Troubleshoot FactoryTalk AssetCentre

• If your SQL Server installation is not configured for mixed authentication,

you will need to change the authentication method. See the documentation
for SQL Server for more information.

If you have forgotten your sa account password, you will need to change it. See the
Microsoft SQL Server documentation for more information.

The application failed to This is a known issue with Symantec Endpoint Protection. When installing the
FactoryTalk AssetCentre server on a computer that has Symantec Endpoint
initialize properly
Protection version 11.0.5002.333, you may receive an error message indicating
that the application you are installing fails to initialize properly.

To fix this issue

• Use a different Symantec Endpoint Protection version.

• Disable the Symantec Application and Device Controller service by
following the steps below:
a. From Windows Start menu, select All Programs > Accessories >
Command Prompt.

b. In the Command Prompt window, enter sc config sysplant

start=disabled and press Enter.

c. Restart the computer and try to install the server again.

FTACServiceManager has When you install the FactoryTalk AssetCentre server on a computer using
stopped working Windows Server 2008 R2, the installation may be unable to stop the FactoryTalk
AssetCentre service.

To resolve this problem, make sure IIS is correctly installed.

For details on installing IIS, see Install Internet Information Services (IIS) on
Windows Server 2008 R2 on page 146.

Install Internet Information Services To install IIS on Windows Server 2008 R2:
(IIS) on Windows Server 2008 R2
1. Log on to the FactoryTalk AssetCentre server computer as an
administrator or a user with administrative privileges.

2. From the Windows Start menu, select Settings > Control Panel.

Windows Control Panel appears.

3. Double-click Programs and Features.

The Programs and Features window appears.

146 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Troubleshoot FactoryTalk AssetCentre Chapter 14

4. Click Turn Windows features on or off.

The Server Manager window appears.

5. In the right pane of the Server Manager window, click Add Roles.

The Add Roles Wizard appears.

6. Follow the wizard until you come to the Select Server Roles screen.

7. On the Select Server Roles screen, select Web Server (IIS).

If you are asked to add features required for Web Server (IIS), click Add
Required Features to continue.

8. Follow the wizard until you come to the Select Role Services screen.

9. On the Select Role Services screen, use the default settings for IIS.

Make sure the default check boxes are all selected.

• Under Common HTTP Features:

• Static Content
• Default Document
• Directory Browsing
• HTTP Errors

• Under Health and Diagnostics:

• HTTP Logging
• Request Monitor

• Under Security:
• Request Filtering

• Under Performance:
• Static Content Compression

• Under Management Tools:

• IIS Management Console

10. Under Application Development, select ASP.NET. Then when asked if

you want to add the role services required for ASP, click Add Required
Role Services.

11. Make sure the following check boxes under Management Tools are
selected:
Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 147
Chapter 14 Troubleshoot FactoryTalk AssetCentre

• IIS Management Console

• IIS Management Scripts and Tools
• Management Service
• IIS 6 Management Compatibility
• IIS 6 Metabase Compatibility
• IIS 6 WMI Compatibility
• IIS 6 Scripting Tools
• IIS 6 Management Console
Click Next. If these check boxes are already selected, click Cancel. IIS is
already installed.

12. Click Install.

Tip: If you want to use a web site other than the Default Web Site for IIS, create that
web site now in the Server Manager.
Right-click Computer, select Manage. Then select Roles > Web Server (IIS) >
Internet Information Services (IIS) Manager. For more information, see your
Windows Server documentation.

Client and agent To solve this problem

installation • Make sure the FactoryTalk AssetCentre server computer is running. In the
Windows Services utility, make sure that the FactoryTalk AssetCentre
Web page for installing the Server service is running.
FactoryTalk AssetCentre client
• Make sure you have access to your local area network.
and agent cannot be shown
• Make sure you are installing the software as an administrator, or an account
with administrative privileges.
• Make sure IIS is running on the server computer. For instructions, see the
gray box, next.
• Try logging on to the server computer from the client. On the client
computer, click Start, then select Run. In the Open field type two
backslashes, and then the server name (for example, \\ourserver). Click OK.
You will be asked to log in to the server.
• If you are using a firewall, make sure File and Printer Sharing is permitted
through the firewall. Port 80 (or whatever port used for HTTP on the
server machine) also needs to be permitted.

148 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Troubleshoot FactoryTalk AssetCentre Chapter 14

To make sure IIS is running on the server computer

1. On supported operating systems (Windows Server 2016, 2012 and 2008

R2) of FactoryTalk AssetCentre Server, click Start.

2. On the Start menu, right-click My Computer, and then click Manage.

Server Manager appears.

3. In the Server Manager tree, expand Roles.

4. Under Roles, expand Web Server (IIS).

5. Under Web Server (IIS), click Internet Information Services (IIS)

Manager.

6. In the right pane, under Connections, expand the server node.

7. Expand Sites, and then click Default Web Site.

8. In the right pane, under Actions, check if the site is running.

If it is not, start it:

• In the right pane, under Manage Web Site, click Start.

Error reading Primary Server This error occurs when the computer on which you are installing the client is not
Name from FactoryTalk using the same FactoryTalk Directory as the computer running the FactoryTalk
Directory AssetCentre server, or there was an error in the FactoryTalk Services Platform.

To solve this problem

1. On the FactoryTalk AssetCentre server computer, set the FactoryTalk

Directory location.

From Windows Start menu, select All Programs > Rockwell Software >
FactoryTalk Tools > Specify FactoryTalk Directory Location.

2. Log in if prompted to do so, and then specify the location of the

FactoryTalk Directory.

3. Close any clients that are connected to the server.

4. Restart the FactoryTalk Directory Server.

Logged in user is not part of the Currently logged in Windows user is not part of the Administrators group.
Administrators group To resolve this problem, make sure you are installing the software as an

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 149

Chapter 14 Troubleshoot FactoryTalk AssetCentre

administrator, or a user with administrative privileges.

Start the client The FactoryTalk AssetCentre server may have failed (or you may have lost your
network connection to the server), or the computer on which you installed the
Error initializing FactoryTalk client may not be part of the FactoryTalk Directory.
AssetCentre
To solve the problem

• Check the server (see Other errors starting the client on page 155).
• Try adding the client computer to the FactoryTalk Network Directory.
From another computer that has access to the FactoryTalk Directory (the
FactoryTalk AssetCentre server, for example), use the FactoryTalk
Administration Console to add the computer to the FactoryTalk Directory.
See Add computers to the FactoryTalk Directory on page 137.
• See If the FactoryTalk AssetCentre server is installed to a drive other than
C on page 154.

Error initializing FactoryTalk If the FactoryTalk AssetCentre Calibration Management client was not installed
AssetCentre: could not load file in the same directory as the FactoryTalk AssetCentre client, this message shows
or assembly… when you start the FactoryTalk AssetCentre client.
CalibrationPlugin.dll To fix this problem, you must uninstall and then reinstall the FactoryTalk
AssetCentre client, making sure to install the FactoryTalk AssetCentre
Calibration Management client in the same directory as the FactoryTalk
AssetCentre client. See Install FactoryTalk AssetCentre clients on page 61.

Error initializing FactoryTalk When starting the FactoryTalk AssetCentre client, you may get the following
error:
AssetCentre: unable to connect
to the remote server

150 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Troubleshoot FactoryTalk AssetCentre Chapter 14

The error message may appear when you have checked the Use the secure
communication channel option in the Configure Server Settings Utility
window, but you haven't configured the SSL protocol.

To solve the problem:

• Configure the SSL protocol.

See Configure the SSL protocol for FactoryTalk AssetCentre on page 105.

• Clear the Use the secure communication channel check box in the
Configure Server Settings Utility window, if you don't want to use the
SSL protocol.

Error initializing FactoryTalk When starting the FactoryTalk AssetCentre client, you may get the following
AssetCentre: the underlying error:
connection was closed

The error message may appear in the following cases:

• You have provided an incomplete fully qualified domain name (FQDN) of

the FactoryTalk AssetCentre server computer in the Configure Server
Settings Utility window for the SSL configuration.
• You haven't added the certificate authority that issued the SSL certificate to
the Trusted Root Certification Authorities certificate store for the SSL
configuration.

To solve the problem:

• Make sure that the fully qualified domain name (FQDN) of the
FactoryTalk AssetCentre server computer in the Configure Server Settings
Utility window is complete.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 151

Chapter 14 Troubleshoot FactoryTalk AssetCentre

See Enable secure communication between the server, client(s) and agent(s)
on page 115.

• Add the certificate authority that issued the SSL certificate to the Trusted
Root Certification Authorities certificate store for the SSL configuration.
• See Add the certificate authority to client and agent computers on page 116.

Error initializing FactoryTalk When starting the FactoryTalk AssetCentre client, you may get the following
AssetCentre: the remote server error:
returned error (404) Not Found

The error message may appear when you have misspelled the fully qualified
domain name (FQDN) of the FactoryTalk AssetCentre server computer in the
site binding for the SSL configuration in the Internet Information Services (IIS)
Manager.

To solve the problem:

• Correct the spelling of the fully qualified domain name (FQDN) of the
FactoryTalk AssetCentre server computer in the site binding.
See Configure a site binding on page 110.

Error initializing FactoryTalk When starting the FactoryTalk AssetCentre client, you may get the following
AssetCentre: the remote name error:
could not be resolved

152 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Troubleshoot FactoryTalk AssetCentre Chapter 14

The error message may appear when you have misspelled the fully qualified
domain name (FQDN) of the FactoryTalk AssetCentre server computer in the
Configure Server Settings Utility window for the SSL configuration.

To solve the problem:

• Correct the spelling of the fully qualified domain name (FQDN) of the
FactoryTalk AssetCentre server computer in the Configure Server
Settings Utility window.
See Enable secure communication between the server, client(s) and agent(s)
on page 115

Error initializing FactoryTalk When starting the FactoryTalk AssetCentre client, you may get the following
AssetCentre: the remote server error:
returned an error (401)
Unauthorized

The error message may appear when you have enabled Windows Authentication
for FactoryTalk AssetCentre computers that are not added to a Microsoft Active
Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 153
Chapter 14 Troubleshoot FactoryTalk AssetCentre

Directory, and the local account with which you are starting the client doesn't
exist on the remote FactoryTalk AssetCentre server computer to which the client
is trying to connect.

To solve the problem:

• On the remote FactoryTalk AssetCentre server computer, add an account

that has the username and the password identical with the local account
credentials that were used to start the FactoryTalk AssetCentre client.
See Configure Windows Authentication on page 131

The client and server versions The FactoryTalk AssetCentre software installed on the server has been updated,
are incompatible and the software on the client needs to be updated. See Check whether the client
is installed correctly on page 70.

Cannot initialize application If you see the error Cannot initialize application eventing subsystem, or an error
eventing subsystem or No indicating that the target machine actively refused the connection, then:

connection could be made • Make sure the FactoryTalk AssetCentre Server service is started on the
because the target machine server computer.
actively refused it • Restart the client computer.
• If you still see the error, stop and disable all schedules. Restart the
FactoryTalk AssetCentre server computer.
Important: While the server is restarting other users will not be able to edit the asset
tree, create or edit schedules and searches, view information in the logs,
and so on. Also, most data will not be logged during the reboot. The
exception is audit data generated by other software products such as
RSLogix software, which is cached and will appear in the audit log when
the server comes back online.

• See If the FactoryTalk AssetCentre server is installed to a drive other than

C: on page 154.

At least one service or driver This message may appear when launching RSLinx Classic on a system that has
failed during system startup. both RSLinx Classic and FactoryTalk Linx, formerly known as RSLinx
Use Event Viewer to examine Enterprise, installed. The System Event log contains the message, The A-B Virtual
the event log for details Backplane service failed to start due to the following error: The system cannot find the
file specified.

In some cases, the Virtual Backplane driver does not get installed correctly. For
more information, see the Rockwell Automation Knowledgebase article 34128.

If the FactoryTalk AssetCentre If the server was installed to a drive other than C:, and necessary permissions to
the Users group were removed on that drive, you may encounter error messages
server is installed to a drive
when starting the client. The FactoryTalk AssetCentre Server service will be
other than C: stopped and, if you attempt to manually start it, will fail to start.

154 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Troubleshoot FactoryTalk AssetCentre Chapter 14

To rectify this problem, you must set permissions for the Users group on that
drive as follows:

1. On the server computer in Windows Explorer, or My Computer, navigate

to the Program Files folder on the drive, on which the FactoryTalk
AssetCentre server was installed.

2. Right-click the Rockwell Software folder and select Properties.

3. Select the Security tab.

4. Add the group Users (computername\Users) if it is not in the list. If it is in

the list, skip to step 5.

To add the Users group:

a. Click Add.

b. Make sure the local computer name appears in the From this location
field.

c. In the Enter the object names to select field, type:

Users

d. Click Check Names, then OK.

5. Select the group Users (computername\Users).

6. Set the Read & Execute, List Folder Contents, and Read permissions to
Allow.

Other errors starting the client If the client won't start or you see other error messages not specifically mentioned
above, try the following:

• Make sure the client computer is connected to the network, and the
network is operational.
• Make sure the FactoryTalk AssetCentre server computer is running.
• Make sure the FactoryTalk AssetCentre Server service, IIS, and SQL Server
are all running on the server computer (and the database computer if
separate). To check IIS, see the gray box To make sure IIS is running on the
server computer on page 148.
• Make sure the correct FactoryTalk Directory is specified. On the machine
running the client, from Windows Start menu, select All Programs >
Rockwell Software > FactoryTalk Tools > Specify FactoryTalk
Directory Location.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 155

Chapter 14 Troubleshoot FactoryTalk AssetCentre

• If you are running in an environment without a domain controller (in a

workgroup), you may need to turn off the single sign-on feature of
FactoryTalk. See the FactoryTalk help for more information.
• Make sure the server location setting is correct. On the server computer,
from Windows Start menu, select All Programs > Rockwell Software >
FactoryTalk AssetCentre Server > Server Settings. The server location
must be set in this utility, NOT in the FactoryTalk Administration
Console.
• Make sure the SQL Connection is set properly. On the server computer,
from Windows Start menu, select All Programs > Rockwell Software >
FactoryTalk AssetCentre Server > Data Source Configuration.
• If you are using a firewall, make sure your firewall is configured properly to
permit access to the FactoryTalk AssetCentre Server. See Network
requirements on page 17, and Rockwell Automation Knowledgebase
Answer ID 29402.

Start the agent If the FactoryTalk AssetCentre software installed on the server has been updated,
the agent will not start until the software on the agent is updated. See Check
whether the agent software is current on page 90.

Use Calibration This error message shows when you attempt to use the Calibration Management
capability, but have not installed the FactoryTalk AssetCentre Calibration
Management Management server. See Install the ProCalV5 server software after the
FactoryTalk AssetCentre server software on page 59.
No ProCalV5 Server connection
information exists on the FTAC This error message is also shown if you have installed the FactoryTalk
server AssetCentre Calibration Management server, but have not run the ProCalV5
Data Source Edit Wizard.

Error executing ProCalV5 This error message shows when you attempt to use the Calibration Management
capability, but have not installed the FactoryTalk AssetCentre Calibration
commands, check ProCalV5
Management client. See Install the FactoryTalk AssetCentre client software on
installation page 63.

Error initializing FactoryTalk If the FactoryTalk AssetCentre Calibration Management client was not installed
in the same directory as the FactoryTalk AssetCentre client, this message shows
AssetCentre: could not load file
when you start the FactoryTalk AssetCentre client.
or assembly…
CalibrationPlugin.dll To fix this problem, you must uninstall and then reinstall the FactoryTalk
AssetCentre client, making sure to install the FactoryTalk AssetCentre
Calibration Management client in the same directory as the FactoryTalk
AssetCentre client. See Install FactoryTalk AssetCentre clients on page 61.

Unable to run the ProCalV5 You must be logged on to the client computer as an administrator or as a user with
administrative privileges to run the ProCalV5 software from within FactoryTalk
software

156 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Troubleshoot FactoryTalk AssetCentre Chapter 14

AssetCentre.

Unable to run the ProCalV5 If the ProCalV5 Data Source Edit Wizard shows an error when you run it (from
Windows Start menu, select All Programs > Rockwell Software > FactoryTalk
Data Source Edit Wizard
AssetCentre Server > ProCalV5 Data Source Configuration), the cause may be
that the FactoryTalk AssetCentre Calibration Management server was not
installed in the same directory as the FactoryTalk AssetCentre server. To fix this
problem, you must uninstall and then reinstall the FactoryTalk AssetCentre
server, making sure to install the FactoryTalk AssetCentre Calibration
Management server in the same directory as the FactoryTalk AssetCentre server.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 157

 Legal Notices

Legal Notices Copyright notice

Copyright © 2019 Rockwell Automation Technologies, Inc. All Rights Reserved.

Printed in USA.

This document and any accompanying Rockwell Software products are

copyrighted by Rockwell Automation Technologies, Inc. Any reproduction
and/or distribution without prior written consent from Rockwell Automation
Technologies, Inc. is strictly prohibited. Please refer to the license agreement for
details.

End User License Agreement (EULA)

You can view the Rockwell Automation End-User License Agreement ("EULA")
by opening the License.rtf file located in your product's install folder on your hard
drive.

Open Source Licenses

The software included in this product contains copyrighted software that is

licensed under one or more open source licenses. Copies of those licenses are
included with the software. Corresponding Source code for open source packages
included in this product are located at their respective web site(s).

Alternately, obtain complete Corresponding Source code by contacting Rockwell

Automation via the Contact form on the Rockwell Automation website:
http://www.rockwellautomation.com/global/about-us/contact/contact.page
Please include "Open Source" as part of the request text.

A full list of all open source software used in this product and their corresponding
licenses can be found in the OPENSOURCE folder included with this product's
Release Notes. The default installed location of these licenses is C:\Program Files
(x86)\Common
Files\Rockwell\AssetCentre\ReleaseNotes\OPENSOURCE\index.htm.

Other Licenses

This is a product of Rockwell Automation and contains HCF SDC-625

technology. The HCF SDC-625 technology is owned by Hart Communication
Foundation (HCF), 9390 Research Blvd., Suite i-350 Austin, Texas 78759, and
may not be adopted, copied, reproduced, modified, licensed, sub-licensed, sold or
resold other than under license from HCF.

TallComponents.PDF.Layout.dll 3.0.62 License and

TallComponents.PDF.Controls.WinForms.dll 2.0.36.1 License

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 159

Legal Notices

TALLCOMPONENTS B.V. ("TC") is the sole and exclusive owner of all right,
title and interest worldwide, including in countries where such rights have not yet
been used, exercised or registered, in the TC Software and you will not directly or
indirectly question, attack, contest or in any other manner impugn the value,
validity or enforceability of TC Software or any other software from TC. You will
not remove, alter, cover or obfuscate any patent or copyright notice or other
proprietary or restrictive notice or legend placed or embedded by TC on TC’s
Software.

XCEED Zip for .NET 3.7.8465 License

The Software is Copyright ©1994-2018 Xceed Software Inc., all rights reserved.
The Software is protected by Canadian and United States copyright laws,
international treaties and all other applicable national or international laws.

Except for the limited licenses granted herein, Xceed retains exclusive ownership
of all proprietary rights (including all ownership rights, title and interest, and
including moral rights in jurisdictions where applicable) in and to the Software.
Licensee agrees not to represent that Xceed is affiliated with or approves of
Licensee’s software product(s) in any way.

Infragistics Windows Forms 10.2 License

Infragistics owns all right, title and interest in and to the computer software and
associated media and materials including any related documentation such as
standard training, user or reference manuals delivered in machine readable form or
on-line at the Infragistics website (collectively, the "SOFTWARE") and any and
all patents, copyrights, moral rights, trademarks, trade secrets and any other form
of intellectual property rights recognized in any jurisdiction, including
applications and registrations for any of the foregoing embodied therein
(ì"Intellectual Property Rights").

All copies of the SOFTWARE or the included/available documentation made by

You or Your registered developers shall include Infragisticsí copyright, trademark,
service mark, and other proprietary notices in the same form and location as the
notice appears on the original work.

The SOFTWARE is protected by United States copyright laws and international

treaty provisions. All rights are reserved worldwide.

Trademark Notices

Allen-Bradley, Arena, ControlLogix, Data Highway Plus, DH+, Data Highway II,
Datapac, Emonitor, Enlab, Enlube, Enpac, Enshare, Entek, Entrx, Enwatch,
eProcedure, FactoryTalk, GuardLogix, GuardPLC, Linx, Logix5000, MicroLogix,
MobileView, MobileView Guard, MotorMonitor, PanelBuilder, PanelView,
PhaseManager, PlantLink, PLC-2, PLC-3, PLC-5, Powermonitor, ProcessLogix,
Propack Data, Rockwell, Rockwell Automation, Rockwell Software,

160 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

 Legal Notices

RSAssetSecurity, RSBizWare, RSBizWare BatchCampaign, RSBizWare

BatchHistorian, RSBizWare Coordinator, RSBizWare Historian, RSBizWare
MaterialTrack, RSBizWare PlantMetrics, RSBizWare Scheduler, RSBizWare
Tracker, RSEnergyMetrix, RSLinx, RSLogix, RSLoop Optimizer., RSNetWorx,
RSNetWorx for ControlNet, RSNetWorx for DeviceNet, RS PMX, RSPower,
RSSql, RSTune, RSView, RSView Administration Console, SIMAN, SLC,
SoftLogix, Studio 5000, VersaView, WINtelligent, and XM are trademarks of
Rockwell Automation, Inc.

Any Rockwell Automation software or hardware not mentioned here is also a

trademark, registered or otherwise, of Rockwell Automation, Inc.

Other Trademarks

Microsoft, Microsoft Access, SQL Server, Windows, Windows Server 2016,

Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2,
Windows Server 2008, Windows 10, Windows 8.1, and Windows 7 are either
registered trademarks or trademarks of Microsoft Corporation in the United
States and other countries.

Adobe, Acrobat, and Reader are either registered trademarks or trademarks of

Adobe Systems Incorporated in the United States and other countries.

AndroidTM is a registered trademark of Google Inc.

IOS is either a registered trademark or trademark of Cisco in the United States

and other countries.

iPad and iPhone are registered trademarks of Apple Inc.

Samsung, Galaxy, and Galaxy Tab S are registered trademarks of Samsung

Electronics Co., Ltd.

Oracle is a registered trademark of Oracle Corporation.

ControlNet is a registered trademark of ControlNet International.

DeviceNet is a trademark of the Open DeviceNet Vendor Association, Inc.

(ODVA).

Ethernet is a registered trademark of Digital Equipment Corporation, Intel, and

Xerox Corporation.

OLE for Process Control (OPC) is a registered trademark of the OPC

Foundation.

All other trademarks are the property of their respective holders and are hereby
acknowledged.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 161

Legal Notices

Warranty

This product is warranted in accordance with the product license. The product’s
performance may be affected by system configuration, the application being
performed, operator control, maintenance, and other related factors. Rockwell
Automation is not responsible for these intervening factors. The instructions in
this document do not cover all the details or variations in the equipment,
procedure, or process described, nor do they provide directions for meeting every
possible contingency during installation, operation, or maintenance. This
product’s implementation may vary among users.

This document is current as of the time of release of the product; however, the
accompanying software may have changed since the release. Rockwell Automation,
Inc. reserves the right to change any information contained in this document or
the software at any time without prior notice. It is your responsibility to obtain the
most current information available from Rockwell when installing or using this
product.

Environmental compliance

Rockwell Automation maintains current product environmental information on

its website at
http://www.rockwellautomation.com/rockwellautomation/about-us/sustainabili
ty-ethics/product-environmental-compliance.page

Contact Rockwell Automation

Customer Support Telephone — 1.440.646.3434

Online Support — http://www.rockwellautomation.com/support/

162 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

 Index

A
E
Access to features 137
Administrator rights 36 Error Messages
Agents 10 At least one service or driver failed during system startup 156
agent does not run 91 Cannot initialize application eventing subsystem 156
Disaster Recovery, install 80 Currently logged in Windows user is not part of the Administrators group
install 77 151
not start 158 Error initializing FactoryTalk AssetCentre 152
system requirements 11 could not load file or assembly 152
update from server 91 the remote name could not be resolved 154
the remote server returned an error (401) Unauthorized 155
the remote server returned error (404) Not Found 154
C the underlying connection was closed 153
Calibration Management capability unable to connect to the remote server 152
install ProCalV5 client 63, 71 Error reading Primary Server Name from FactoryTalk Directory 151
install ProCalV5 server 41, 59 If the FactoryTalk AssetCentre server is installed to a drive other than C:
operate system language 11, 12 156
ProCalV5 Connection Installer 41, 71 No ProCalV5 Server connection information exists on the FactoryTalk
requirements 11, 12 AssetCentre server 158
Calibration Management server 41, 71 Other errors starting the client 157
Capabilities 77 Target machine actively refused the connection 156
Checklists 35 The application failed to initialize properly 148
Clients 10 The client and server versions are 156
error starts 152 Unable to run the ProCalV5 Data Source Edit Wizard 158
install 63 Unable to run the ProCalV5 software 158
run 70, 91
system requirements 12, 13
F
update from server 70
Computers 137 FactoryTalk Administration Console 135
Configure FactoryTalk AssetCentre agents 10
Access to features 137 install 77
client computers 137 not start 158
security 137 requirements 11, 12
security and RSLogix 87 FactoryTalk AssetCentre clients 10
Users 135 error starts 152
Connect ProCalV5 server 59 install 63
requirements 11, 12
run 70, 91
D FactoryTalk AssetCentre server 10
Device Type Manager 9 error starts 152
install 74 install 35, 46, 93
Disaster Recovery 80 requirements 11
DriveExecutive Lite 12 FactoryTalk Directory
DTM 9 access via 135
install 74 add computers 137
Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 163
Index

add users 135 P

FactoryTalk Security
configure 137 Ports
RSLogix and 87 needed for FactoryTalk AssetCentre 17
Feature security 137 TCP/IP 17
Field Edition 75 ProCalV5 client 61, 71
File and Printer Sharing setting 35 ProCalV5 Connection Installer 41, 71
Firewall ProCalV5 Data Source Edit Wizard
configure for 17 run 59
IIS and 35 unable to run 158
TCP/IP ports 17 ProCalV5 server
connect 59
install ProCalV5 server 41, 59
H Process Device Configuration capability 9
Hardware requirements 11
agent computer 12, 13 R
clients 12, 13
server 11 RAID-5 11
RSLogix
agents and 80
I security and 87
IIS
check if running 150 S
firewall and 35
install 148 Security
Install add users 135
Calibration Management server 41, 71 configure 137
DTM 74 RSLogix and 87
FactoryTalk AssetCentre agents 77 Server 10
FactoryTalk AssetCentre clients 61 install 35, 46, 93
FactoryTalk AssetCentre server 35, 46, 93 requirements 11
log on as administrator 36 Server Settings 137
ProCalV5 client 61, 71 Siemens, editors for
ProCalV5 server 41, 59 SIMATIC Manager 12
SQL Server 2008 36, 37 SIMATIC NET 13
SQL Server 2016 38 Software requirements 11
Troubleshoot 36 agent computer 12, 13
clients 12, 13
server 11
L SQL Server
Logix Designer 12, 87 collation 37
minimum SQL permissions 40
SQL Server 2008 36, 37
N SSL certificate
Network requirements 17 add authority 116
create 105
SSL protocol
164 Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019
 Index

configure 105, 110, 115

Start
FactoryTalk AssetCentre agent 158
FactoryTalk AssetCentre client 70, 91, 152
Field Edition 75
Studio 5000 12
System requirements 11, 12, 13

T
TCP/IP 17
Troubleshoot 36

U
Update message when starting client 70
Upgrade from earlier versions 21
Users 135

W
Web Client
definition 143
Windows Authetication
configure 131
turn on 131
Windows Firewall 35
Windows Vista 10

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019 165

Rockwell Automation support
Rockwell Automation provides technical information on the web to assist you in using its products. At
http://www.rockwellautomation.com/support you can find technical and application notes, sample code, and links to software service packs. You
can also visit our Support Center at https://rockwellautomation.custhelp.com for software updates, support chats and forums, technical
information, FAQs, and to sign up for product notification updates.

In addition, we offer multiple support programs for installation, configuration, and troubleshooting. For more information, contact your local
distributor or Rockwell Automation representative, or visit http://www.rockwellautomation.com/services/online-phone.

Installation assistance
If you experience a problem within the first 24 hours of installation, review the information that is contained in this manual. You can contact
Customer Support for initial help in getting your product up and running.

United States or Canada 1.440.646.3434

Outside United States or Canada Use the Worldwide Locator available at http://www.rockwellautomation.com/locations, or contact your local Rockwell
Automation representative.

New product satisfaction return

Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility. However, if
your product is not functioning and needs to be returned, follow these procedures.

United States Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to
your distributor to complete the return process.
Outside United States Please contact your local Rockwell Automation representative for the return procedure.

Documentation feedback
Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this document, complete the
feedback form, publication RA-DU002.

Rockwell Automation Publication - FTAC-IN005G-EN-E - February 2019

Rockwell Automation Publication - FTAC-IN005F-EN-E - February 2018 Copyright © 2019 Rockwell Automation Technologies, Inc. All Rights Reserved. Printed in the U.S.A.