www.smartwastecommercial.

com

SMARTwaste Commercial®
User guide
v2.0

Part of the BRE Trust

 www.smartwastecommercial.com

1. Introduction
This SMARTWaste® Commercial user guide gives an overview of the features of the SMARTWaste® Commercial Tool, to allow those using it a
grounding of its workings and how it can best help their organisation.

This guide covers:

1. Introduction 2
2. Registering and logging into your SMARTWaste Commercial account 3
3. Adding a new asset 12
4. Company Homepage 16
5. Adding new users 19
6. Building homepage 21
7. Inviting and adding Building Owners, Tenants, FMs, & Waste Management Contractors 23
8. Setting up waste management contractors 26
9. Assigning WMCs to an asset 32
10. Adding waste data 33
11. Setting targets at company and asset level 36
12. Waste Performance Review 37
13. Waste Strategy 38
14. User Forum 39
15. Waste Reporting 40

If you require any further advce or guidance on using SMARTWaste

Commercial, please contact a member of the SMARTWaste team:

T +44 (0)1923 664471

E [email protected]
www.smartwastecommercial.com
 www.smartwastecommercial.com

2. Registering and logging into your SMARTWaste Commercial account

You can register a new SMARTWaste® Commercial account at If you have previously registered on SMARTWaste® Commercial then
www.smartwastecommercial.com. Click on ‘Not a member’? simply enter your username and password to access your existing
Register  – at the bottom on the screen, and complete the online account. Please avoid setting up more than one account.
company registration form.

Figure 1: SMARTWaste® Commercial login screen

Figure 2: SMARTWaste® Commercial company registration page

 www.smartwastecommercial.com

Upon registering and logging into your SMARTWaste® Commercial this can be altered at any point and certain boxes are pre-selected.
account for the first time you will see the ‘customising the company Section 4 contains more information on setting up the company
homepage’ screen page below (Figure 3). This allows you to set up homepage.
which information is to be displayed when first logging into the tool;

Figure 3: Initial log on screen

After clicking on the company display screen you will be

presented with the company homepage. The next stage is to add
your buildings, however before this can be done the license fee needs
to be paid, which is calculated based on how many buildings you will
be adding. Figure 4 shows the screen that you will be presented with
when trying to add a building for the first time. Paying the annual
license fee is simple and can be done instantly with a debit or credit
card after following the screen steps below. Once you have activated
the tool by paying the license fee, you will be able to access the full tool
and set up your assets.
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Figure 4: Purchasing a license, screen 1

The first step towards buying your SMARTWaste® Commercial license

is selecting how many buildings you are setting up (see Figure 5).

Figure 5: Purchasing a license; how many buildings

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Figure 6: Summary of buildings

Figure 7: Billing details

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Figure 8: Billing details confirmation

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Figure 9: Payment screen

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Figure 10: Payment screen

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Figure 11: Payment screen

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Figure 12: Payment screen confirmation

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3. Adding a new asset

To add a new asset click the ‘Add building’ link in the bottom right Where a building is multi-tenanted the whole building is registered as
corner of the company homepage; now you have paid for your license a single asset (not multiple assets). You can then allocate floor area to
this will now take you through the steps to setting up your buildings. individual tenants in the tool.

Figure 13: Adding a new building/asset in SMARTWaste® Commercial

Complete the form with all the basic asset details including asset
name, address, asset type (there is an extensive drop down list of
property types) total building floor area m2 (which includes all shared
and serviced areas) and a brief description of the asset. Note that all
mandatory fields in SMARTWaste® Commercial are in bold.
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Figure 14: Add/edit asset form in SMARTWaste® Commercial

Two questions at the bottom of the page are crucial to the entry and waste contractor e.g. a 1,100 litre wheeled bin containing general
reporting of waste and cost data in the tool. Please read these office waste may be reported by your waste contractor as weighing
carefully. The first question reads: 70kg in weight regardless of its ‘actual’ weight. So where your waste is
NOT weighed upon collection by your waste contractor the first option
Will the waste data entered for this asset be based on an ‘average
should be selected. Where your waste IS weighed by your waste
weight per bin lift’ or the ‘actual weight’ of the waste collected?
contractor using onboard lorry weighing technology then you should
There is an important difference between these two options. The first choose the second option ‘Actual weight of the waste collected’. If
option ‘Average weight per bin lift’ is derived from waste industry you do not know the answer to this question please ask your waste
average weights for a particular container type as determined by your management contractor who will be able to tell you.
 www.smartwastecommercial.com

The second question reads: Please select how you pay for the waste The final two questions on the asset registration page capture
removed from your building? The options provided are: whether the building is single or multi-occupancy, and if the asset
being registered and data to be submitted is a dummy record for
–– Waste charged per bin lift
testing purposes only, or real.
–– Waste charged per tonne removed
Step 2 of setting up the asset is to select all the applicable waste
–– Waste charges added as a part of a monthly service fee streams for the asset. This form includes the 10 most likely waste
arisings from a commercial building. Simply ‘check’ all the applicable
Select the option that best characterises your contract agreement
boxes next to each waste stream. If you want to report on other
with your waste provider or landlord. The answer to this question will
waste streams not included in this list then click on the ‘European
determine the type of cost data that you enter in to the tool.
Waste Catalogue’ underneath and select the applicable section from
this extended list.

Figure 15: Selecting the applicable waste streams for an asset

After selecting which wastes your site produces you will need to then Figure 16 illustrates how container types are listed.
select the types of container those wastes are collected in on your site.
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Figure 15: Selecting waste containers

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4. Company Homepage
The Company Homepage displays the main waste and cost data and to access other company level data. This includes: Summary Charts;
KPIs across all assets set up in an account as illustrated in Figure 16 Detailed Information; Company Targets; Reports; and Users.
below. From this page the user can also click across the different tabs

Figure 16: SMARTWaste® Commercial company homepage

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Users can tailor what is displayed on the Company Homepage  – tab and then click ‘Edit homepage’ at the bottom of the screen as
Summary Information screen. To do this click on the company details illustrated in Figure 17 below.

Figure 17: Tailoring the company homepage

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As illustrated in Figure 18 below users simply need to check the One of the main waste KPIs in SMARTWaste Commercial is waste
relevant boxes next to the items that they would like to display on the generated expressed in kg/m2. This KPI is based on the total waste
company homepage. For example users will be able to define what generated by the asset divided by the total floor area occupied and
waste KPIs will be displayed, including waste arising in kg per m2, per averaged for a single month period. The main cost KPI is similar in that
staff member (FTE), company turnover, number of visitors, number of it is the total cost of the waste divided by the total floor area occupied
tables or beds etc. and averaged for a single month.

Figure 18: Item list for customising the company homepage

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5. Adding new users

To manage users simply click on the ‘Company users’ tab on the left of Note that this function is intended to give access to internal
the company tool bar as illustrated in Figure 19. From here you can add company staff only. If you want to grant access to external
and edit your users to provide other internal staff with access to the users outside of your organisation then follow the guidance in
company account and individual asset records. section 7 of this guide.

Figure 19: Adding a new user to your company account

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When adding a new user you must select what ‘user permission’ you A table can be downloaded by clicking on the link opposite the
want to grant them (as illustrated in Figure 20 below). The permission permissions list which shows the functions available at each user
level will determine how much information an individual user can permission level. Please refer to this table when setting up a user. When
access e.g. do you want them to be able to view and edit company setting up a new user a suitable unique username and password must
information or only access an individual asset record? be entered and then forwarded to the individual concerned.

Figure 20: Selecting user permission levels

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6. Building homepage
The Building homepage displays all the pertinent information relating Management Contractors that are linked to this record; and Additional
to an individual asset record set up in SMARTWaste® Commercial. Information.
The information presented on this page includes: Asset Details;
You can add data on an asset by simply clicking the relevant
Waste Data; Cost Data; Details of Owners, Tenants, FMs, & Waste
button.

Figure 21: SMARTWaste® Commercial Asset home page

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Adding cost data whether you enter these costs ‘per bin lift’, ‘per tonne’, or a ‘flat
monthly service fee’. Once these charges have been entered into
The add cost data form allows you to set up the costs charged by
SMARTWaste® Commercial the tool will calculate the ongoing waste
your waste contractor for a particular date range. Depending on what
costs for all waste entries entered.
cost option you selected when setting up the asset will determine

Figure 22: Add cost data form – per bin lift

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7. Inviting and adding Building Owners, Tenants, FMs & Waste Management Contractors
A key aspect of the SMARTWaste® Commercial tool is the interaction (Building Management Company) and/or WMC (Waste Management
of different companies on a single asset record. As the Asset ‘Record Contractor) to request that they enter the relevant information for the
Owner’ [the company that set up the asset on SMARTWaste® asset directly into the system.
Commercial] you have control over who you choose to invite to view
To add your own information or invite others simply click on the
and/or add information on the asset. The Record Owner has the
button above the relevant company type as illustrated in Figure 23-25
choice of entering the required information themselves or sending
below.
an email invitation to a Building Owner and/or Tenant and/or FM

Figure 23: Adding or inviting Building Owners, Tenants, FM and WMCs to an asset record
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Figure 24: Adding or inviting a tenant on an asset

Figure 25: Sending an email invitation to a tenant

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When sending an email invitation to a company to interact with an Please note that there is no limit to the number of external
asset record and/or add information you can set their permission level. companies that you can invite to interact with an asset record.
There are six permission levels as follows: For example, a multiple tenanted building can invite or add as
many tenants on an asset record as required.
–– Level 5  – Asset Admin User – Can undertake all tasks at the asset
level including amending asset details, adding waste and cost data,
adding targets, and inviting new users
–– Level 4  – Asset User 2 – Can undertake all tasks at the asset level
EXCEPT inviting other users and changing asset details
–– Level 3  – Asset User 1  – View all asset data AND can enter waste
data
–– Level 2  – Read only User 2– View all asset data only (summary
information, charts, detailed information, reports)
–– Level 1  – Read only User 1– View asset summary information page
only
–– Level 0  – Disabled – No access to company or asset information
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8. Setting up waste management contractors

In order to add waste entries to an asset you must first set up details Secondly either add the details yourself by clicking the relevant ‘click
of the waste management contractor/s including the waste carrier here’ link (see Figure 26) or send an email invitation to the contractor to
and waste site. To do this click on the button next to WMCs as enter all the required information on the asset record themselves. This
illustrated in Figure 26 below. is the same process as described above for inviting a tenant or FM.

Figure 26: List of WMCs – choice to invite or add the information yourself

Adding Waste Management Contractors’ details

When adding a new waste management contractor you are given the
option of adding a Waste Broker, Waste Carrier and/or Waste Site as
illustrated in Figure 26 above. The minimum you need to set up per
asset is at least one waste carrier and one waste site. Without this you
will be unable to add waste entry to an asset. Figures 27 – 29 below
show the forms for adding/editing Waste Brokers, Carriers and Sites.
The only mandatory fields in these forms are the ‘Company Name’ and
‘Company Type’, but you are encouraged to enter as much detail on
your waste contractors as possible.
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Figure 27: Add Waste Broker form

Figure 28: Add Waste Carrier form

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When adding a Waste Site you must also select the ‘Facility Type’ as energy/heat recovery), Composting, Anaerobic Digestion (AD), and
illustrated below in Figure 29. The different Facilities include: Transfer Landfill.
Station, Material Recycling Facility (MRF), Incinerator (with or without

Figure 29: Add Waste Site form

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Any broker, carrier and waste sites set up will appear on the ‘Building licence details and site recovery/recycling rates click on the relevant
homepage’ as illustrated in Figure 30 below. To enter further WMC company name hyperlinked in the WMC list.
information on a carrier and waste site including waste management

Figure 30: Waste Management Contractors

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To add waste management licence details and a waste site’s recycling (see Figure 33). A waste entry can not be added otherwise as the
rates click the button under the appropriate heading, as system needs to know what recycling rate to apply. You can enter
illustrated in Figure 31. two separate % recycling rates for a waste site: one rate which would
be applied to any ‘mixed waste’ sent to the site e.g. not a single
From the ‘Building homepage’ (Figure 30) you can add and edit the
segregated waste stream, and one rate which would be applied to
waste site licence details and the recycling rates for the site. Figure 32
‘segregated waste’ sent to a waste site. Obviously the information on
shows the ‘add’ or ‘edit’ recycling rate form that should be completed
these recycling rates needs to come from your waste management
for every waste site set up in SMARTWaste® Commercial.
contractor. All contractors should be able to provide this information
Please note that if recycling rates are not added for a waste as they have a legal requirement to provide it to the Environment
site then the system will apply default recycling rates of Agency as a part of their Annual Waste Return, which specifies the
50% recycling for all non-segregated waste and 80% for total tonnage received by the waste site, and the total tonnage sent to
segregated waste stream. Please note that these rates will Landfill. The difference between these two figures is what the waste
only apply to sites specified as a Material Recycling Facility. site has recovered and recycled and determines the overall recycling
rate for the waste site. Please therefore note that in most cases the
When entering a recycling rate for a site you must enter both the
recycling rate that a contractor can supply is an average for the site,
start and end date for which the rate being entered will apply
and is not individual to the actual waste collected for an asset.

Figure 31: Add/edit waste site licences and recycling rates page
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Figure 32: Add/edit recycling rate form

Users also have the option of uploading scanned evidence into the
system of the recycling rates for a site. Simply click on the
button next to relevant field and select a file from your computer
to upload and save to the system. This can include site waste
management licences and waste site EA returns.
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9. Assigning WMCs to an asset

Once you have set up your WMCs in SMARTWaste® Commercial they check the box next to the WMC you wish to assign to the asset (see
can be assigned to any asset added to a company account. To do this Figure 33).
simply click on the ‘Manage waste management contractors’ tab and

Figure 33: Asset drop down menu  – Assign waste management contractors/sites

Please note that in order to enter waste data for an asset you
must as a minimum have at least one waste carrier and one
waste site assigned to an asset.
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10. Adding waste data

To add waste data for an asset click on ‘Add waste data’ option, which the screen, or alternatively click the button under the waste data
appears when selecting the ‘Waste data’ tab on the left hand side of on the asset summary information page (see Figure 34).

Figure 34: Adding waste data on SMARTWaste® Commercial

The ‘Add waste data’ form (Figure 35) is straight forward to complete. –– Company waste entered  
Simply complete each field including: For multi-tenanted buildings you can add a waste entry for an
individual tenant by selecting the tenant name from the drop-down
–– Date of transfer  
menu. If the waste entry is for the whole building then leave this
If you are adding waste data for a whole month enter the 1st of the
field blank.
month. The date format is DD/MM/YYYY
–– Is the waste segregated?  
–– Waste carrier and destination  
If the waste removed is segregated i.e. the container contains only
Select the relevant waste carrier and waste destination from the
one waste type then check this box
drop down list. If the drop down list does not include any carriers
or destinations then you need to go back and check that the waste –– Waste Product (European Waste Catalogue Number)  
contractor has been set up AND assigned to the asset (see section 8 Enter the total tonnage of waste (T) removed AND number of
and 9 for further details) containers (N) next to the relevant waste stream. Please note that if
no waste types appear in the Waste Product list on the add waste
–– Container type  
form then you need to go back and select these from the asset
Select the relevant container type from the drop down list. Please
set-up page (see Figure 31: Changing waste types on the asset
note: If the container type you require is not featured in this list
homepage). Please also note that a tonnage MUST be entered next
please feedback to the administrators via the User Forum page so
to each waste entry as there are currently no default tonnage amount
that it can be added (see section 0 for further details)
set within the tool. If the number of containers is not entered then it
will be assumed to be one and calculated on this basis.
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When you have completed the ‘Add waste data’ form click the
button at the bottom of the page. This will save the entry and refresh
the page ready for your next waste entry.

Figure 35: Add waste data form

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Figure 36: Updating waste data log for time periods

To view the waste entries entered for an asset click on ‘Waste data
log’ from the ‘Waste data’ tab (see Figure 35). This will load the waste
data log which summarises each waste entry as illustrated in Figure 36.
To edit an existing waste entry simply click on the date of the waste
entry that you would like to amend, edit as appropriate and re-save by
clicking the button at the bottom of the page.
You can also filter the waste data log by date, waste carriers,
destination, container type and waste type to view only certain
information. Simply set the filters you require at the top of the page
and click to provide a tailored waste data log (Figure 36).
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11. Setting targets at company and asset level

To add waste targets at the company level simply click on the you can add targets or edit existing ones.
‘Company waste targets’ tab on the Company Homepage. From here

Figure 37: Adding Company targets

When entering your company targets set the date range for which the Please note that other waste targets will be added as and when
target(s) relate. Targets can be set for: further waste KPIs are introduced to the system e.g. kg/per staff, kg/
per visitor, kg/per hotel room, kg/per restaurant cover etc.
–– % of waste diverted from landfill
–– Total Waste Produced (kg/m2)

Figure 38: Add Company target form

Individual targets can be set at the asset level in the same way as the
company targets.
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12. Waste Performance Review

Every asset in SMARTWaste®Commercial is given a Waste The WPR rating will be calculated once a quarter based on all waste
Performance Review (WPR) rating based on its overall data entered into SMARTWaste® Commercial for all registered assets.
performance. This is calculated based on the total waste arisings The Standard, Good and Exemplar benchmarks will be determined by
generated by the asset and the % waste diverted from landfill. To the bottom 50% quartile of all assets registered, the middle 25%, and
access the WPR simply click on the ‘Waste performance review’ tab the top 25% respectively. The actual performance of the asset will then
(Figure 39). fall within one of these quartiles which will be used to partly determine
the overall WPR rating.

Figure 39: Waste Performance Review (WPR) Rating

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13. Waste Strategy

The Waste Strategy section is split into two parts: Part 1 relates to the BIU scheme and instead will be assessed via the completion of a
BRE’s BREEAM-In-Use (BIU) building assessment scheme. Assets in company waste management questionnaire. This will capture specific
SMARTWaste® Commercial which have been assessed under the BIU actions that have been taken by the individual asset owner/occupier
scheme and have thus achieved a certain BIU Rating will automatically and/or tenant to improve waste management practices related to the
achieve a number of credits (based on the BIU rating achieved) that asset in question. The outcome of the Part 2 questionnaire will inform
will contribute towards the overall SMARTWaste® Commercial WPR the overall SMARTWaste® Commercial WPR rating also.
rating. Part 2 covers those assets which have not been assessed under

Figure 40: Example company waste management strategy questionnaire

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14. User Forum

A user forum has been set up to capture all user feedback on the ‘Add new topic’ link at the bottom of the page and then adding your
SMARTWaste® Commercial Tool. Simply click on ‘User Forum’ in the comment.
toolbar to access the page. You can then either post a comment
All user’s comments and suggestions for improvements posted on
on one of the predefined Topics set up in the forum by clicking on
the forum page will be responded to by BRE via the forum with our
the topic title, or alternatively create a new topic by clicking on the
thoughts and proposed actions.

Figure 43: User Forum page

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15. Waste Reporting

Summary charts and detailed information is available at the company The summary charts compare the actual performance against targets
and at the building level by clicking on the relevant tabs, as illustrated in set for total waste generated (1st chart), % waste diverted from landfill
Figures 42 and 43 below, as well as viewing the company home page. (2nd chart), and waste costs (3rd chart).

Figure 42: Company level summary charts

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Figure 43: Asset level summary charts

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SMARTWaste® Commercial also allows you the flexibility to select Microsoft Excel or Adobe PDF format for ease of communication
which items you wish to report on and can export this data into a within the organisation, as illustrated in Figures 44 and 45.

Figure 44: Asset level detailed information

Figure 45: Exported data in PDF format

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If you require any further advce or guidance on using SMARTWaste® Commercial,

please contact a member of the SMARTWaste team:

BRE
Bucknalls Lane
Watford BRE Trust
United Kingdom The BRE Trust uses profits made by BRE Group to
WD25 9XX fund new research and education programmes, that will
T +44 (0)1923 664471 help it meet its goal of ‘building a better world together’.
E [email protected] The BRE Trust is a registered charity in England & Wales:
www.smartwastecommercial.com No. 1092193, and Scotland: No. SC039320.