jaisorrot@yahoo.

com Jai Sorrot

612-607-3874 Sr. Business Analyst / Business System Analyst
www.linkedin.com/in/jaisorrot

AVAILABILITY: RELEVANT EXPERIENCE

• ASAP Accomplished Sr. Business Analyst with 8 years of expertise in Healthcare,
Banking (Capital market), and Finance. Capability in achieving operational
TOOLS/METHODS: efficiency and increasing revenue. Numerous previous roles where responsible
for enhancement of various systems and web portal upgrades to increase
• RUP, UML
productivity. Worked with both developmental and business team in order to
• Agile, Waterfall create complete technical and functional specifications.
• Rally, Confluence, JIRA
• Sharepoint
• MS Office (Word, SKILLS INVENTORY
Excel, PowerPoint, Analysis/Design:
Project, Outlook, • In-depth knowledge and practical experience in using Agile, Waterfall,
Access) MS Visio Scrums, Rational Unified Process, Business Process Reengineering,
• Microsoft Project Plan Unified Modeling Language, System Requirements Specification and
• MS Project Functional Requirements Specification, Rapid Application
Development, and MS Visio.
• MS SQL Server
• Extensively worked with scrum tools and ceremonies.
• Windows 2003/XP
/Vista/7/8 • Strong BA/ agile skills - Backlog creation, Backlog grooming, Story
sizing, Sprint planning, Daily stand-up, Sprint reviews and
• C, HTML
Retrospective sessions in the above projects
• Highly qualified in meeting the needs of business users and
RELEVANT CLIENTS: stakeholders for the functional/technical requirements.
• NovuHealth • Strong interpersonal skills, highly adept at diplomatically facilitating
• Beazley Group discussions and negotiations with stakeholders.
• United Health Group • Served as a critical resource and liaised between subject matter
• Bank of America experts and technologists throughout the project life cycle.
• BCBS MN • Excellent conceptual and technical skills to create Business
• Capital One Requirements Documents, Functional Specifications Documents,
• ICICI Bank Process Flow Diagrams, and Detailed Design Documents.
• Experience conducting JAD (Joint Application Development) sessions
EDUCATION: with Stakeholders and Business Partners to resolve issues.
• Master of Business • Performed Scope Analysis, Stakeholder Analysis, and Gap Analysis;
Administration created Traceability Matrixes and used Visio for Business Process
• MSc in International Modeling adopting UML standards.
Business • Helped creating and developing the Salesforce Email system.
• Worked extensively with UX/UI team in creating wireframes, to bring
the best user experience for the end client.
• Aiming to utilize strong prioritization skills and analytical ability to
achieve efficiency.
• Extensive experience in the field of Business Analysis, Risk Analysis,
Software Validations in Banking projects, multi-tier and web-based
application for various horizontal and vertical industries.
• Proficient in design and execution of Test Strategy, Test Plan, Test
Scenarios, and Test Cases based on the requirements for the
applications.
• Experienced in creating Business Process Procedure Documents and
providing System Training to business and end-users.
• Solid project execution track record with good leadership, strong
communication, and analytical skills.
• Prioritized work requests from project team.
• Identified and communicated risks, and provided possible solutions.
CHRONOLOGICAL SUMMARY OF EXPERIENCE

Business Analyst
NovuHealth, St Louis Park, MN August 2017 – Present
Project Scope: Marketing Support and Endpoints / Data and Core Infrastructure to digital web
bases platform, Interactive Voice Response, SMS and Print. Responsible for managing the
integration of the Activate digital web and mobile platform with 3rd party print vendors, and for
the accuracy and efficiency of data (eligibility files, print response files, etc.) as it enters the
system platform of NovuHealth and is distributed to our clients and partners (activity files, print
files, etc.)

• Worked with the VP and Director of Product in defining product roadmaps in-line with the overall
corporate vision.
• Developed and improved Prime Platform (a Wellness web bases portal), IVR, SMS and Print
Support at NOVU Health.
• Led design and execution of all member-facing aspects of our online web based "Activate"
platform.
• Helped creating and developing the Email / Print / IVR / SMS platform as per client’s (UHG,
Humana, Aetna etc.) requirement.; to target their members in SNAP, TANF, Child Welfare,
Medicare and Medicaid programs.
• Improved member engagement with High-Value-Behaviors by automating our capabilities to
deliver new communications channels (Automated Voice Response & Text Messaging).
• Analyzed roadmap with the management and updated development team with big initiatives.
• Facilitated stories through the development life cycle and prioritized bugs within development
sprints.
• Created and groomed stories in an Agile software development (JIRA, Confluence).
• Worked with UX/UI team members to create wireframes and provide better user interference for
the end client (Titan Users).
• Constantly maintained the well prioritized backlog for the next 3 sprints in advance.
• Worked with Salesforce in order to email members for their different behavior like HRA’s.
• Facilitated collaborative working sessions with members of the business and end customers to
understand and create new product capabilities.
• Worked with Adobe Experience Manager to store different print assets and contents in order to
support Novu print material.
• Worked with Quality Analyst in testing our Prime, Email and Print capabilities by using Navicat,
JSON, and our internal Hermes/Titan software interfaces.
• Worked with Development Operations team to execute SQL database queries for software testing
i.e. regression testing.
• Performed flexibility and time management skills while managing 3 Scrum teams altogether at
one time.

Business Analyst
Beazley Group, Bloomington, MN January 2017 – July 2017
Project Scope: Worked on migration project of highly secured insurance data from TRX system
to Datalink and developed web based portal for sales team, with the help of third-party vendor
WIPRO.

• Worked with report generating systems such as TRX and Datalink.

• Lead Standup, Refinement, Planning and retro with help of zoom, WebEx and Hangouts.
• Gathered business requirements and made sure they were documented and worked on.
• Led UAT testing of platforms in the QA and production environment.
 • Interacted with the stakeholders & subject matter experts to capture requirements and update the
roadmap.
• Documented complex concepts and systems within confluence (JIRA) for both technical and non-
technical audiences.
• Participated in daily/weekly standup meetings with the business group to discuss any roadblocks
or potential risks.
• Documented critical processes and responsibilities performed by the A&H team.
• Developed UAT testing on Group Limited Indemnity.
• Led User testing and documentation on Data Conversion/Reporting project.
• Reviewed new UI/UX design page layout with the team.
• Established Sales Compensation reporting, documentation of reporting and followed the
guidelines for each commission payroll cycle.
• Analyzed data and provided feedback to the Development team.
• Established Sales reporting including analytics for proposal pipeline, existing and lost businesses.
• Used MS Office and design tools such as Adobe Photoshop & MS Visio for documentation.

Business Analyst
United Health Group, Eden Prairie, MN July 2016 – December 2016
Project Scope: Worked on the development of the Pathway Application to enable doctors and
nurse practitioners towards capturing patients’ data and history.

• Worked with Complex Care Management team to develop Salesforce/Pathway Application.

• Led application requirements to enhance Clinical Support capabilities.
• Extensively worked with CA Agile throughout the project.
• Facilitated meetings to gather requirements on the new features.
• Created new UX/UI wireframes and page layouts for the Pathway application.
• Worked directly with Product Owners and Upper Management to get a grip on the future
functionalities.
• Created and maintained User Stories for each upcoming feature along with details.
• Led JAD sessions to find the best solutions possible for business and development roadblocks.
• Worked closely with Project Manager to determine and understand priorities for each feature.
• Worked on developing Salesforce platform for Clinical Support Team to help them in analyzing
Clinical services.
• Worked on providing clinical solution to the Medical Team helping them in documenting Health
Analysis.
• Worked with DEV and QA to resolve any roadblocks, and made sure there are no bugs/defects in
production.

Business Analyst
Bank of America, Charlotte, NC April 2014 – July 2016
Project Scope: Implement new and enhanced features of BOA mobile application and call
center support for its customers.

• Worked on improving the mobile application for Bank of America.

• Strong experience in Capital market and trading domains.
• Worked on maintaining and enhancing member’s authentication service.
• Worked extensively with shares bonds and investments in the capital market.
• Constantly upgraded the digital platform so that the members can have a better user experience.
• Performed Data Mapping, GAP & Data Analysis.
• Was responsible for setting up weekly meetings and walkthroughs for project updates, and for
detecting bottlenecks and devising a plan to handle the bottlenecks.
• Gathered business requirements from end users and created user requirements document for
companywide reports.
• Worked directly with Developers and Project Manager to execute the product.
• Assigned groups with weekly/monthly tasks needed to ensure completion of the project.
 • Gathered estimates from Technical Teams after performing analysis and conveying to Business
Stakeholders.

Business Systems Analyst

BCBSMN, Eagan, MN January 2013 – April 2014
Project Scope: Worked on Claim Migrated program, including Pre, Core and Post Adjudication,
for all members.

• Worked on claims migration project as a Lead Business Systems Analyst.

• Created and maintained Project plan using MPP for claims adjudication.
• Created BRDs along with high level process/flow representation of the detailed requirements.
• Supported User Guide development and UAT Test Cases.
• Worked extensively with Solution Architects to find the best implementation for the requirements.
• Worked with Project Manager to help understand the timelines and priorities.
• Translated business needs into system requirements, and helped developers with technical
understanding.
• Led QA with UAT to identify bugs and defects, and made sure those were fixed per project
timelines.

Business Analyst
Capital One, Richmond, VA April 2010 – January 2013
Project Scope: Implemented new remote deposit features to the Capital One mobile application.

• Worked on Mobile Deposit capture of check and credit card projects.

• Defined system scope as per the business requirements.
• Created Use Case Diagrams, Work Flow Diagrams, Sequential Diagrams, and System
Architecture using MS Visio.
• Developed project delivery schedule, managed projects and identified resources for successful
completion.
• Created timelines for the project deliveries and maintained the efficiency.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML.
• Developed prototyping for Remote Deposit Capture (RDC) Mobile App and Credit Card.
• Was extensively involved in Data Mapping and necessary Data Transformations.
• Liaised with development and testing teams to accomplish timely release objectives.
• Assisted in User Acceptance Testing (UAT) of the system.

Business Analyst
ICICI Bank, Mumbai, India January 2009 – April 2010
Project Scope: Implemented new and improved features to enhance an online investment
banking application.

• Worked on retail integration of online and investment banking.

• Worked with business stakeholders to define business requirements and analyzed functional
requirements.
• Facilitated JAD sessions with Management, Users and Stakeholders to define the project and
finalize the deliverables in the project.
• Developed Test Plan, Test Cases and Test Scenario for integration, regression and performance.
• Led User Acceptance Testing and maintained the quality procedures.
• Conducted walkthroughs with Users and Developers to develop the required application.
• Conducted weekly meetings to discuss the status of the project.
• Worked closely with the developers and testers to ensure policies & standards were met while
creating the application.
• Implemented a new web based technology for the existing system.