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OB Assignment (Bella's Case Study)

Kris Jenkins accepted the position of general manager at Bella's salon based on the available information. While the current owner Illa interferes and lacks management skills, Kris has experience dealing with employees and understands their needs. Becoming general manager will give Kris valuable experience in decision making and learning how to improve employee satisfaction and engagement. This will benefit both the salon and advance Kris' career goals. Overall, accepting the role was a good career move for Kris despite the challenges presented by the existing management structure.

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Gaurav Raj Poudel
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6K views

OB Assignment (Bella's Case Study)

Kris Jenkins accepted the position of general manager at Bella's salon based on the available information. While the current owner Illa interferes and lacks management skills, Kris has experience dealing with employees and understands their needs. Becoming general manager will give Kris valuable experience in decision making and learning how to improve employee satisfaction and engagement. This will benefit both the salon and advance Kris' career goals. Overall, accepting the role was a good career move for Kris despite the challenges presented by the existing management structure.

Uploaded by

Gaurav Raj Poudel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Organizational Behavior Assignment

Gaurav Raj Poudel


MBA 2 nd sem Morning

1. Given your understanding of job satisfaction and employee engagement, discuss/describe why
each is important in organizational settings? (Note: in addition to your text and class discussions,
additional resources that might be useful are listed following the questions.)

Job satisfaction is one of the most researched phenomena in the domain of human resource
management and organizational behavior. It is commonly defined as a “pleasurable or positive emotional
state resulting from the appraisal of one’s job or job experiences as achieving or facilitating the
achievement of one’s job values”. Job satisfaction is a key element of work motivation, which is a
fundamental determinant of one's behavior in an organization.
Employee engagement can be defined as the level of involvement and connection one feels in their job.
Various forces shape engagement, including the nature of leadership and the sense of community in the
workplace.
Job satisfaction and employee engagement are necessary for any organization is very importance
because from two perspectives i.e. from employee and employer perspective:
For Employees: Job satisfaction from an employee perspective is to earn a good gross salary, have  job
stability, have a steady career growth, get rewards & recognition and constantly have new opportunities.
For Employers: For an employer, job satisfaction for an employee is an important aspect to get the best
out of them. A satisfied employee always contributes more to the company, helps control attrition & helps
the company grow. Employers needs to ensure a good job description to attract employees and constantly
give opportunities to individuals to learn and grow.
The positive effects in an organization include:
 More efficiency of employees of workplace if they are satisfied with their job.
 Higher employee loyalty leading to more commitment.
 Job satisfaction of employees eventually results in higher profits for companies.
 High employee retention is possible if employees are happy.

2. Discuss/offer insights regarding the results of the employee survey. As you study the results,
what stands out? What conclusions can you draw?

Following insights can be discuss regarding the results of employee survey:


 Illa’s unexpected interference with only limited information about the issues or
problems.
 Illa’s tendency to regularly monopolize the manager’s time on trivial or personal matters
thus manager from focusing in the needs of the saloon.
So addressing each issue giving the impression that she recognized the problem and was wiling do
whatever it took to correct and improve both company and employee performance and so think that she
must appoint someone who has experience in management and is also qualified enough decision making
process apart from the GM and the owner.
3. Offer general suggestions/recommendations to Kris Jenkins regarding how to improve the job
satisfaction and employee engagement of Bella’s workforce.

For improving job satisfaction following steps can be taken:


 Giving importance to newly appointment GM Kris’ opinions
As it is evident from the survey that Illa is not good at managing the operational tasks more and
priority should be given to Kris’s decisions and ideas.
 Promotions opportunity to employee
The case study describe that employees were leaving because of lack motivation at workplace.
Opportunity to employee getting promotion on the basis of output or experience, etc.
 Rewards to employee
Management should reward to those employees who perform well which will provide jib satisfaction
to them.

4. Evaluate Kris Jenkins’ decision to accept the general manager’s position. Given the information
available, did she make the right decision? Why or why not?

I think her decision to accept the GM post was right in my opinion.


She will be able to attain valuable experience in making “Good Decision” which she want to do.
She can learn on the job and can bring up the company by herself which is a huge credit for
anyone.
As Kris is someone who has valuable experience in dealing with employees, it is quite clear that
Kris is made for the job.
The current situation calls for employee satisfaction. The employees will be more open to a GM
who is good with them and who understand them.
This gives him confidence and job satisfaction. In this case, Kris is getting the GM position at
Bella’s with total authority on the operational tasks and decisions.
Finally, she can learn from the experiences of Illa and Lynn as well which will ultimately help in
future with her own saloon.

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