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Assignment - Writing Business Communication

This document contains a business assignment on writing business messages that provides examples of rewriting various phrases and sentences to demonstrate more positive, tactful, and audience-focused business communication. The assignment covers substituting phrases, rewriting from the customer's perspective, emphasizing positive language, choosing powerful words, and using clear and concise language. It contains over 75 questions and examples for students to practice improving the tone and effectiveness of their business writing.

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Rohan Nandi
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© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
277 views

Assignment - Writing Business Communication

This document contains a business assignment on writing business messages that provides examples of rewriting various phrases and sentences to demonstrate more positive, tactful, and audience-focused business communication. The assignment covers substituting phrases, rewriting from the customer's perspective, emphasizing positive language, choosing powerful words, and using clear and concise language. It contains over 75 questions and examples for students to practice improving the tone and effectiveness of their business writing.

Uploaded by

Rohan Nandi
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assignment on Writing Business Messages

Managerial Communication- 1

Submitted To:-
Dr. Diti Vyas

Submitted By:-
1). Shivani Karkera
2). Rohan Nandi
3). Rishabh Gupta
4). Shrenik Patel
5). Soham Chauhan
6). Viren Joshi
7). Vedant Dhakate

1|Page
A. Writing: Communicating with Sensitivity and Tact :-
Substitute a better phrase for each of the following -

5-15. You claim that


Ans- You declared

5-16. It is not our policy to


Ans- We don’t accept

5-17. You neglected to


Ans- You denied

5-18. In which you assert


Ans- You said

5-19. We are sorry you are dissatisfied


Ans- We apologise for your dissatisfaction

5-20. You failed to enclose


Ans- You did not enclose

5-21. We request that you send us


Ans- Please consider to send us

5-22. Apparently you overlooked our terms


Ans- It seems you did not pay attention to out terms

5-23. We have been very patient


Ans- We have waited for a long time

5-24. We are at a loss to understand


Ans- We cannot understand

B. Writing: Demonstrating the “You” Attitude


Rewrite these sentences to reflect your audience’s viewpoint:

2|Page
5-25. Your email order cannot be processed; we request that you use the order form on our
website instead.
Ans- We are unable to process your email order. Please use the form on our website to complete
your order.

5-26. We insist that you always bring your credit card to the store.
Ans- We request you to bring credit cards to the store.

5-27. We want to get rid of all our 15-inch LCD screens to make our room in our
warehouse for the new 19-, 23-, and 35-inch monitors. Thus, we are offering a 25 percent
discount on all sales of 15-inch models this week.
Ans- You will be offered a 25 percent discount on all 15-inch models this week since we want to
make room for 19-, 23-, and 35-inch monitors in our warehouse.

5-28. I am applying for the position of bookkeeper in your office. I feel my grades prove
that I am bright and capable, and I think I can do a good job for you.
Ans- As per your criteria, I am a bright and capable fit for the position of bookkeeper in your
office as my grades prove so.

5-29. As requested,we are sending the refund for $25.


Ans- Your request of $25 will be refunded.

5-30. If you cared about doing a good job, you would’ve made the extra effort required t learn how
to use the machinery properly.
Ans- Those that care about doing a good job make the extra effort to learn how to use the
machinery properly.

5-31. Your strategy presentation this morning absolutely blew me away; there's no way we
can fail with all the brilliant ideas you've pulled together. I'm so glad you're running the
company now!
Ans- The strategy presentation you gave was brilliant for our company’s future success! Blessed
to have you leading our company!

5-32. Regarding the email message from September 28 regarding the slow payment of your
invoice, it’s important for you to realize that we’ve just undergone a massive upgrade of
our accounts payable system and payments have been delayed for everybody, not just you.
Ans- You inquired about the slow payment of your invoice on September 28; We are sorry to
inform you that we have just undergone massive upgrade of our accounts payable system, so
payments have been delayed for everybody.

3|Page
5-33. I know I'm late with the asset valuation report, but I haven't been feeling well and I
just haven't had the energy needed to work through the numbers yet.
Ans- I have been doing my best to complete the asset valuation report but have been ill. I will
complete it by tomorrow. Sorry for the inconvenience.

5-34. With all the online news sources available today, I can’t believe you didn’t know that
MyTraveland Thomas Cook were in the merger talks-I mean, you don’t even have to get up from
your computer to learn this!
Ans- MyTravel and Thomas Cook being in merger talks is all over the online news sources today
so it’s hard to believe that you missed on it; You could learn it from the computer also.

C. Writing: Emphasizing the Positive


Revise these sentences to be positive rather than negative:

5-35. To avoid damage to your credit rating, please remit payment within 10 days.
Ans- Please remit payment within 10 days to continue with your credit rating.

5-36. We don't offer refunds on returned merchandise that is soiled.


Ans- We offer refunds on returned merchandise that is not soiled or unopened.

5-37. Because we are temporarily out of Baby Cry Dolls, we won’t be able to ship your
order for 10 days.
Ans- As we are temporarily out of Baby Cry dolls, we will be able to ship your order after 10
days.

5-38. You failed to specify the color of the blouse that you ordered.
Ans- To process your order, we gladly ask that you specify the color of the blouse.

5-39. You should have realized that water beds will freeze in unheated houses during
winter. Therefore, our guarantee does not cover the valve damage, and you must pay the
$9.50 valve-replacement fee (plus postage).
Ans- Valve damage due to freezed waterbeds in unheated house during winter is exempted from
our guarantee so you must pay the $9.50 valve-replacement fee (plus postage).

D. Writing: Choosing Powerful Words


Write a concrete phrase for each of these vague phrases

4|Page
5-48. Sometime this spring
Ans- In the spring time

5-49. A substantial savings


Ans- A significant saving

5-50. A large number attended


Ans- A huge crowd attended

5-51. Increased efficiency


Ans- enhanced effectiveness

5-52. Expanded the work area


Ans- Allowed increased work area

5-53. Flatten the website structure


Ans- The website should be simpler to navigate

E. Writing: Choosing Powerful Words [LO-4]


List terms that are stronger than the following:

5-54. Ran after

Ans- Chased

5-55. Seasonals ups and downs

Ans- Seasonal ebbs and flows

5-56. Bright

Ans- Illuminate

5-57. Suddenly rises

Ans- Rapidly Spikes

5-58. Moves forward

Ans- advances

5|Page
F. Writing: Choosing Powerful Words

As you rewrite these sentences, replace the clichés and buzzwords with plain language (for
any terms you don't recognize, you can find definitions online)

5-59. Being a jack-of-all-trades, Dave worked well in his new general manager job

Ans- Dave worked well as general manager as he was able to do a variety of work.

5-60. Moving Leslie into the accounting department, where she was literally a fish out of
water, was like putting a square peg into a round hole, if you get my drift

Ans- In my opinion it was useless to move Leslie into accounting department as she had no
knowledge of it.

5-61. My only takeaway from the offsite was that Laird threw his entire department under
the bus for missing the deadline.

Ans- . I can infer from the incidence that Laird shouted on entire department for missing the
deadline.

5-62. I'd love to help with that project, but I'm bandwidth- constrained.

Ans- I’d love to help with that project but I am occupied.

5-63. The board green-lighted our initiative to responses our consumer products for the
commercial space.

Ans- . The board approved our initiative to responses our consumer products for the commercial
space.

6|Page
G. Writing: Choosing Powerful Words
Suggest short, simple words to replace each of the following

5-64. Inaugurate
Ans- Begin

5-65. Terminate
Ans- end

5-66. Utilize
Ans- Make use of

5-67. Anticipate
Ans- Predict

5-68. Assistance
Ans- Help

5-69. Endeavor
Ans- Attempt

5-70. Ascertain
Ans- Not sure

5-71. Procure
Ans- Acquire

5-72. Consummate
Ans- Faultless

5-73. Advise
Ans- Direct

5-74. Alteration
Ans- Changed

5-75. Forwarded
Ans- To pass on

5-76. Fabricate
Ans- Fake

5-77. Nevertheless

7|Page
Ans- However

5-78. Substantial
Ans- Large

H. Writing: Choosing Powerful Words


Write up-to-date, less-stuffy versions of these phrases; write nose if you think there is no
appropriate substitute or "delete" if the phrase should simply be deleted:

5-79. As per your instructions


Ans- As you directed

5-80. Attached herewith


Ans- Enclosed

5-81. In lieu of
Ans- Instead

5-82. In reply I wish to state


Ans- . I wish to reply as

5-83. Please be advised that


Ans- I advise

8|Page

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