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Cause-And-Effect: Troubleshooting Quality

The seven basic tools of quality are graphical techniques used to troubleshoot quality issues. One of these tools is the cause-and-effect diagram, also known as a fishbone diagram or Ishikawa diagram. The fishbone diagram identifies potential causes for an effect and groups causes into major categories to classify sources of variation. It is a visual tool that can spark ideas for root causes and quickly identify if multiple potential causes relate to the same issue. While complex defects may result in a visually cluttered diagram, it allows viewing all potential causes simultaneously and presenting issues to stakeholders.

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Er Akhilesh Kumar Kanik
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33 views

Cause-And-Effect: Troubleshooting Quality

The seven basic tools of quality are graphical techniques used to troubleshoot quality issues. One of these tools is the cause-and-effect diagram, also known as a fishbone diagram or Ishikawa diagram. The fishbone diagram identifies potential causes for an effect and groups causes into major categories to classify sources of variation. It is a visual tool that can spark ideas for root causes and quickly identify if multiple potential causes relate to the same issue. While complex defects may result in a visually cluttered diagram, it allows viewing all potential causes simultaneously and presenting issues to stakeholders.

Uploaded by

Er Akhilesh Kumar Kanik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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The seven basic tools of quality is a designation given to a fixed set of graphical techniques

identified as being most helpful in troubleshooting issues related to quality.[1] They are


called basic because they are suitable for people with little formal training in statistics and
because they can be used to solve the vast majority of quality-related issues

Cause-and-effect diagram (also known as the "fishbone diagram" or Ishikawa diagram)


Common uses of the Ishikawa diagram are product design and quality defect prevention to
identify potential factors causing an overall effect. Each cause or reason for imperfection is a
source of variation. Causes are usually grouped into major categories to identify and classify
these sources of variation

Advantages
 Highly visual brainstorming tool which can spark further examples of root
causes

 Quickly identify if the root cause is found multiple times in the same or
different causal tree

 Allows one to see all causes simultaneously

 Good visualization for presenting issues to stakeholders

Disadvantages
 Complex defects might yield a lot of causes which might become visually
cluttering

 Interrelationships between causes are not easily identifiable

Fishbone Diagram in LeanEdit


A recurring theme in a lean or Six Sigma transformation is removing the clutter to
reveal waste or opportunities for improvement. A fishbone diagram aims to break down
and organise the Causes of an issue to reveal what elements have the greatest impact.
Grouping the “causes” means you can think about the different elements of the problem
as separate from the overall process. One or two of these “causes” will have a greater
effect than the others and will guide you to the root of the problem. This structure also
allows you to tackle smaller chunks which have a large impact on the problem. Looking
at elements of the problem and not the whole process will likely make finding your
solution less daunting and problem solving more manageable.
After you have determined your root cause, prioritise or screen the causes to determine
which are having the largest effect. Once identified focus on these. An easy Cause
screening method involves looking at each one and asking two questions:

How likely is this cause to be the major source of the issue or variation?

 V - Very Likely
 S - Somewhat Likely
 N - Not Likely

How easy would it be to fix or control?


 V - Very Easy
 S - Somewhat Easy
 N - Not Easy

Put the answers of the two questions together. Work on the Causes that have a result of
VV, VS, and SV.

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