Scribd
Upload
6K views3 pages

Letter of Complaint (Demanding Refund or Repair)

- The customer purchased a Titan watch from H.M.T. Corporation for Rs. 5500 but the watch does not work properly, failing to function half the time despite changing the battery - The customer requests that H.M.T. Corporation replace the defective watch with a new fully functioning model to resolve the problem - The customer looks forward to a response and resolution within a week, or else will seek help from a consumer protection agency

Uploaded by

Anil Om Prakash Bedwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
6K views3 pages

Letter of Complaint (Demanding Refund or Repair)

- The customer purchased a Titan watch from H.M.T. Corporation for Rs. 5500 but the watch does not work properly, failing to function half the time despite changing the battery - The customer requests that H.M.T. Corporation replace the defective watch with a new fully functioning model to resolve the problem - The customer looks forward to a response and resolution within a week, or else will seek help from a consumer protection agency

Uploaded by

Anil Om Prakash Bedwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

• Letter of Complaint

Format of Formal Letter: Registering Complaints

Points To Remember:
– Use polite yet assertive words regarding complaint issue
– Mention the complaint in detail
– Specify the action you need to be taken
– Specify the expected response time
– Attach a copy or a specimen of the invoice or any other receipt

Example:

Ajmer Road
Jaipur

October 13, 2019

The Manager
Epitome Furniture
Ajmer

Dear Sir

Sub.: Complaint against Order No. ET098654.

This is with reference to the Order No. ET098654 placed on Oct 4, 2019. The order
consists of office stationary and business cards.

As per the agreement, we were hoping to receive the order latest by Oct 8, 2019. First
of all the order did not reach in time. Also, the quality of the papers is questionable.

We have faced a lot of inconvenience due to this. Kindly ensure that the order will be
replaced latest by Oct 20, 2019.

I request you to look into the matter and do the needful as soon as possible.

Thanking you.

Yours truly
(sign)
Alka Lamba
(General Manager)
Enclosure(s): 1. Copy of Invoice
2. Proof of Payment

QUESTION: Write a letter to M/s. H.M.T. Corporation Chandigarh, complaining


that the wrist watch you recently bought from them does not function properly and
ask for replacement. You are Dipti/ Deepak Gupta, 450, Sector 20, Chandigarh.

Answer:

450, Sector-20
Chandigarh

March 1, 2018

M/s. H.M.T. Corporation


Customer Complaint Division
Chandigarh

Sir/Madam

Subject- Complaint regarding Functioning of Watch.

On February 27, 2018, I bought a Titan Watch (Model No. 2356) worth Rs. 5500 from
your store.

Unfortunately, your product has not performed well. The watch doesn’t work half the
time despite several attempts at changing its battery. I am highly disappointed because
such act of neglect is not expected from such a renowned store.

To resolve the problem, I would appreciate you changing the watch with a new fully
functioning model.

I look forward to your reply and a resolution to my problem and will wait until a week
before seeking help from a consumer protection agency

Yours Sincerely
Dipti/Deepak Gupta

Enclosure(s): 1. Receipt
2. Guarantee card

You might also like