Sample Test Questions For A+

Certification
The following are examples of the type and style of questions you may encounter on
the A+ exams. They are from CompTIA's official site.
Study Guide A+ Objectives Recommended Books

A+ Essentials Exam 220-601

Question 1
Which of the following is the local user with the MOST authority on a
computer running Windows XP ?
 A. BCM user
 B. Power user
 C. Network Configuration Operator
 D. Administrator

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Question 2
Which of the following modes will provide retrieval of a previous computing
session with the least amount of boot-up time ?
 A. Shutdown
 B. Hibernate
 C. Standby
 D. Restart

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Question 3
Which of the following will happen when a user plugs a third-party adapter
which outputs alternating current (AC) directly into a laptop?
 A. The laptop will start in Safe Mode.
 B. The laptop will start, however it will not charge the battery.
 C. The laptop processor will be overclocked.
 D. The laptop components will be damaged.
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Question 4
Which of the following is a way to identify which Windows operating system
is currently installed ?
 A. Click on Start > Run and type version/info
 B. Click on Start > Run and type version info/detail
 C. Right click My Computer > Manage
 D. Right click My Computer > Properties

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Question 5
In Windows XP, which of the following utilities is used to partition the disk ?
 A. Disk Management
 B. System Configuration Utility
 C. Registry Editor
 D. Device Manager

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Question 6
An older printer is connected to a computer using a parallel port. Which of
the following connectors is MOST likely used on the computer's parallel port
?
 A. DB-50 connector
 B. DB-25 pin connector
 C. DB-9 pin connector
 D. DB-37 connector

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Question 7
Which of the following IP classes is the IP address 200.168.212.226 an
example of ?
 A. Class C
 B. Class A
 C. Class B
 D. Class D
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Question 8
The standard connector used for an UTP Ethernet connection is:
 A. DB-9.
 B. RJ-45.
 C. BNC.
 D. RJ-11.

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Question 9
A user reports that the computer keeps freezing. Which of the following
information should the technician obtain FIRST ?
 A. The model number of the user's computer
 B. Windows Error Reporting Log
 C. The type of machine, whether it is a laptop or a desktop
 D. What the user was doing when the problem occurred

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Question 10
A user reports an issue that does not occur while the technician is onsite.
Which of the following actions should the technician perform while
troubleshooting this issue with the user ?
 A. Ask the user which web sites they have been viewing.
 B. Tell the user that the problem is usually related to user training.
 C. Ask the user a series of questions designed to narrow the scope of
the problem.
 D. Tell the user that the technician will solve the problem quickly.

A+ IT Tech 220-602
Question 1
A computer will not perform power-on self test (POST), also no lights or
sounds are emitted. Which of the following components should be checked
FIRST ?
  A. Display adaptor
 B. Power supply
 C. RAM
 D. Motherboard

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Question 2
A technician observes that a computer's performance has decreased, and
accessing large files takes more time than before. No additional programs
are running, and system resource utilization is unchanged. Which of the
following should the technician do to improve the computer's performance ?
 A. Format the hard drive
 B. Perform a system restore
 C. Add more RAM to the system
 D. Defragment the hard drive

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Question 3
Which of the following expansion interfaces can be used to plug into a
wireless network adapter and provide wireless network access for a laptop
computer ?
 A. PCMCIA
 B. Serial
 C. LAN
 D. PCI

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Question 4
Which of the following are major components of an LCD ? (Select TWO).
 A. Video card
 B. Screen
 C. Inverter
 D. Brightness
 E. Contrast

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Question 5
Which of the following Windows commands can be entered to display the
working directory ?
 A. TREE
 B. CD
 C. CHKDSK
 D. RMDIR

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Question 6
A computer running Windows XP has three primary partitions and an
extended partition. Which of the following partitions can be added with Disk
Management Tools when creating another partition ?
 A. A primary partition
 B. An enhanced partition
 C. An extended partition
 D. A logical partition

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Question 7
Which of the following commands is used when trying to write a new boot
sector to the system partition when using the Windows XP Recovery
Console ?
 A. FIXMRB
 B. FIXBOOT
 C. BOOTCFG
 D. FORMAT

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Question 8
Which of the following should be replaced in a laser printer when
documents have lines through the text ?
 A. Toner cartridge
 B. Heads
 C. Drum
 D. Cylinder
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Question 9
Fiber optic cable uses which of the following connectors to transmit
signals ?
 A. BNC
 B. MT-RJ
 C. RJ-11
 D. RJ-45

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Question 10
A technician is diagnosing a customer's computer and observes that the
computer is sluggish and unresponsive. Which of the following actions
should the technician take ?
 A. Explain to the customer that the computer is outdated and the technician
needs to take it back to the shop to fix it.
 B. Explain the problem to the customer and show the customer how to
defragment the system.
 C. Perform a system restore on the computer.
 D. Explain the problem to the customer in basic terms and
recommend a solution.

A+ Remote Support Technician 220-603

Question 1
When performing disk defragmentation in Windows XP, which of the
following is the minimum percentage of free space that should be available
on the drive ?
 A. 5%
 B. 15%
 C. 30%
 D. 40%

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Question 2
To boot Windows into Safe Mode, which of the following keys should be
pressed while booting ?
 A. F9
 B. F8
 C. F3
 D. F1

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Question 3
A user is reporting that their Window's XP computer is slow. When a
technician arrives, they find many unwanted programs running at startup.
Which application will allow the technician to keep the unwanted programs
from running at startup ?
 A. MSCONFIG
 B. SYSTRAY
 C. WINLOGON
 D. REGSVR32

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Question 4
A technician wishes to make changes to a system file, but the file is set as
hidden and read-only. Which tool could they use to make the file writeable
and viewable from Windows Explorer ?
 A. MSCONFIG.EXE
 B. REGEDIT.EXE
 C. ATTRIB.EXE
 D. SFC.EXE

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Question 5
A user is scanning a document and changes the settings to scan the same
document in color. This will cause the uncompressed file size to increase by:
 A. two times
 B. three times
 C. four times
  D. eight times

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Question 6
Which of the following file types would be the BEST to transmit a scanner
image file that would be a suitable size to transmit through e-mail ?
 A. PPT
 B. DOC
 C. TIFF
 D. JPEG

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Question 7
Which of the following is the fastest wireless standard ?
A. 802.3
B. 802.11g
C. 802.11b
D. 802.5
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Question 8
Which of the following provides the ability to mask internal IP addresses
while mapping those addresses to a common external IP address ?
 A. IMAP
 B. NAT
 C. DNS
 D. WINS

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Question 9
A user reports that they are not able to save changes to a text document
they have opened from the company file server. Which of the following is
MOST likely to be causing the issue ?
 A. The user is trying to overwrite a file with a newer timestamp than the
locally cached file.
 B. The file server has gone down for planned maintenance.
 C. The user's permissions do not allow them to write to the file.
  D. The file server is out of disk space.

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Question 10
An angry customer has called and is upset about a delay in the repair of
their computer. After answering the phone, which of the following actions
should a technician take FIRST ?
 A. Place the customer on hold.
 B. Listen to the customer's concerns.
 C. Tell the customer that it is the part supplier's fault and provide the
supplier's number.
 D. Ask the customer to call back later to speak with a supervisor.

A+ Depot Tech 220-604

Question 1
A technician needs to test a power supply but does not have a dedicated
power supply tester. Which of the following tools could be used to test a
power supply's output ?
 A. Digital multi-meter
 B. Loop-back plug
 C. RJ-45 crimper
 D. CAT5 tester

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Question 2
Which of the following types of disk arrays provide the MOST fault tolerance
?
 A. Striping
 B. Mirroring
 C. Extending
 D. Spanning

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Question 3
A customer reports that their laptop's screen has suddenly become dim and
barely readable. The video output is correct when the laptop is hooked up to
an external monitor. After verifying that all user settings are correct, which
of the following components should be replaced FIRST to attempt to repair
the problem ?
 A. Graphics controller
 B. Inverter board
 C. Video memory
 D. Motherboard

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Question 4
A technician is upgrading the memory on a laptop that has a front-side bus
speed of 400MHz. Which of the following memory module types has the
minimum data transfer rate necessary to support this upgrade ?
 A. PC2700
 B. PC2100
 C. PC3200
 D. PC1600

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Question 5
Which of the following is the maximum number of devices that may be
connected to a single USB port ?
 A. 4
 B. 63
 C. 127
 D. 511

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Question 6
When a screw is dropped inside a printer during a repair, which of the
following tools should be used to retrieve the screw ?
 A. Chip extractor
 B. Vacuum
 C. Extension Magnet
  D. Long needle-nose pliers

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Question 7
A work order states that a laser printer is not properly affixing toner to
paper. After the paper comes out of the printer, the toner falls off of the
page. The user has changed the toner cartridge twice with no improvement
in print quality. Which of the following is MOST likely the cause ?
 A. The imaging drum is not fully discharging.
 B. The fuser is malfunctioning.
 C. The primary corona wire is receiving no power.
 D. The laser scanner is defective.

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Question 8
A technician is working on a laser printer. After printing several pages to
replicate the problem, the technician unplugs the printer and begins repairs.
Which of the following should the technician avoid touching to keep
themselves from being burned ?
 A. Separation pad
 B. Pickup roller
 C. Drum
 D. Fuser

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Question 9
A technician is about to service a computer. Which of the following steps
should they take first ?
 A. The technician should disconnect the hard drive to avoid file corruption.
 B. The technician should open up the case with a properly sized screwdriver
to avoid stripping the screws.
 C. The technician should move the computer to a carpeted area to avoid
impact damage.
 D. The technician should put on an anti-static strap to avoid
electrostatic discharge (ESD) damage.
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Question 10
When the fan in a power supply fails, which of the following actions should
be taken ?
 A. Replace the fan inside of the power supply.
 B. Add an external cooling device.
 C. Repair the fan inside of the power supply.
 D. Replace the power supply.