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Vocabulary Focus: 1. Find Words or Phrases in The Text Which Mean The Same As The Following

The document contains questions about management functions and qualities of a good manager according to Peter Drucker. Specifically, it asks why some people may disagree with Henry Fayol's definition of management's role, how the functions of a company director differ from a middle manager, and which qualities Drucker believed a manager should possess, including being interested in other people, able to give clear orders, and able to carefully examine and make judgements. It then provides vocabulary exercises focusing on words from the text such as "efficiently", "expand", "operate", and "resolving". It asks the reader to complete sentences using words related to business roles and management functions. Finally, it poses questions for reflection on qualities of good managers,

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Thanh Tung
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0% found this document useful (0 votes)
282 views

Vocabulary Focus: 1. Find Words or Phrases in The Text Which Mean The Same As The Following

The document contains questions about management functions and qualities of a good manager according to Peter Drucker. Specifically, it asks why some people may disagree with Henry Fayol's definition of management's role, how the functions of a company director differ from a middle manager, and which qualities Drucker believed a manager should possess, including being interested in other people, able to give clear orders, and able to carefully examine and make judgements. It then provides vocabulary exercises focusing on words from the text such as "efficiently", "expand", "operate", and "resolving". It asks the reader to complete sentences using words related to business roles and management functions. Finally, it poses questions for reflection on qualities of good managers,

Uploaded by

Thanh Tung
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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2.

Why do some people disagree with Henry Fayol’s definition of the role of
management?
3. In what ways are the functions of a company director, for example, different
from those of a middle manager?
4. In Peter Drucker’s opinion, which of the following things should a manager
be?
exceptionally intelligent
keen to improve people’s lives
interested in other people
popular
able to give clear orders
honest
admired by others
able to examine carefully and make judgements

Vocabulary focus

1. Find words or phrases in the text which mean the same as the following:

1. carefully, not wastefully (paragraph 1)


……………………………………………………………………………
2. expand the range of products (paragraph 3)
……………………………………………………………………………
3. operate (paragraph 4)
……………………………………………………………………………
4. resolving (paragraph 4)
……………………………………………………………………………
5. said in a clear, detailed way (paragraph 5)
……………………………………………………………………………

LANGUAGE STUDY

1. Complete the following sentences using suitable words or phrases from the box
below.

directors junior executive colleagues


managing director supervisor staff
senior executives superior employees
middle managers subordinates work-force

1. The group of executives working below the top managers are generally
called ……………….. .
2. Valerie is an important person in our company. She is a member of the
……………….. .

8
3. Peter, a recent university graduate, has been with the firm for a year. He is at
present a ……………….. and is being trained for a managerial position.
4. Their ……………….. is expanding rapidly. They now have over 5,000
employees.
5. At least 50% of our ……………….. have been with the company over ten
years.
6. ……………….. in an organisation generally have more fringe benefits than
lower-level managers.
7. We are a small group in the Research and Development Department.
Fortunately, I get on well with all my ……………….. .
8. Our telephone operators work under the direction of a ……………….. .
9. I work under Mr Brown. He is my ……………….. .
10. Sheila and Tom work under my authority. I am their boss and they are my
……………….. .
11. I am responsible for ……………….. training and development.
12. A ……………….. is a person of high rank in an organisation, usually next
in importance to the Chairman.

2. Word building. Complete the following sentences with the correct form of
the words in italics.

1. produce

a) Our production of washing-machines increased by 5% last year.


b) We have recently put on the market two new ……………….. .
c) ……………….. per worker will increase with the introduction of the
new machines.
d) Word processors have helped to make office workers more
……………….. .
e) The company is well-known in the agricultural industry. It sells mainly
farm ……………….. – eggs, butter, milk, etc.

2. compete

a) Coca Cola’s main ……………….. is the Pepsi-Cola company.


b) We try to stay ……………….. by investing heavily in advertising and
promotion.
c) Our company’s main objective is to keep ahead of the ……………….. .

3. plan

a) The meeting did not go as ……………….. .


b) Some projects take years of ……………….. .
c) Before asking a bank manager for money, it is wise to show him a
business ……………….. .
9
4. analyse

a) Managers needs to have an ……………….. mind.


b) Our ……………….. showed that we needed to put more emphasis on
marketing.
c) We must look at the problem ……………….. .

3. Complete the following sentences with the correct word or phrase (a, b, c, d).

1. Nowadays, I eat out at restaurants regularly and often go abroad for


holidays. My ……………….. is much higher than it used to be.
a) standard of living
b) cost of living
c) lifestyle
d) way of life

2. Writing reports is not a ……………….. that everyone enjoys.


a) duty
b) work
c) job
d) function

3. This machine uses much less fuel than the previous one. It is far more
……………….. .
a) sparing
b) economic
c) effective
d) economical

4. The management has worked out a ……………….. to improve our market


share.
a) strategy
b) policy
c) target
d) planning

5. Many of the ……………….. in the Personnel Department are part-time


workers.
a) staff
b) staffs
c) employers
d) personal

10
6. One of the company’s main ……………….. is to increase sales by 10% per
year.
a) designs
b) plans
c) purposes
d) objectives

7. Several machines have broken down. We won’t be able to …………….. an


important order.
a) fill
b) meet
c) make
d) do

4. Phrasal verbs with out. Complete the following sentences, using suitable
forms of the verbs from the box below.

sort out make out bring out


spell out buy out carry out
sell out sound out turn out
pull out

1. The firm ……………….. about five hundred sports cars a year.


2. We hope to ……………….. our production problems soon.
3. If the firm doesn’t make a profit, the owners will probably ………… .
4. I’m willing to consider introducing flexitime, but would you first
……………….. the advantages of the system, please?
5. Givenchy have ……………….. an exciting new perfume.
6. Would you ……………….. the cheque to David Brown, please?
7. In order to develop new products, pharmaceutical companies have to
……………….. a lot of research.
8. Several leading banks such as Barclays have ……………….. of South
Africa.
9. A group of senior managers want to take over the firm by ………….. it
……………….. .
10.We’re looking for a new chef executive. I understand one or two
possible candidates have already been ……………….. .

5. What do you think?

1. What personal qualities are essential in a good manager?


2. What professional skills are essential in a good manager?
3. What approach to people should a manager have?

10b
4. According to the researchers what other factors, besides money, affect a
worker’s productivity?
5. Why have Mayo’s experiments been so influential?

Vocabulary focus

1. Match the words and phrases to their meanings.

1. motivation a) assess, study


2. assembly workers b) asked somebody to come and help
3. production line c) desire or incentive to do something
4. challenging d) state of mind
5. carried out e) causing them to operate
6. evaluate f) factory workers who each have a particular
7. morale job to do in the production of a vehicle,
8. brought in machine etc.
9. putting them into effect g) arrangement of workers and machines in a
10. at their own pace factory whereby each worker is responsible
11. status for one stage of assembly, and the article
12. challenged being assembled is passed from one worker
to the other (usually on a moving conveyor
belt)
h) at their own speed
i) questioned
j) interesting, difficult, stimulating
k) conducted, held
l) position in relation to others

LANGUAGE STUDY

1. Complete the following sentences with the correct word or phrase (a, b or c).

1. People work harder if they know that someone is ……………….. in their


progress.
a) enthusiastic
b) interesting
c) interested

2. Nothing has been announced but we’ve heard ……………….. that the
Company Secretary has resigned.
a) formally
b) officiously
c) unofficially

33
3. Friendly ……………….. no longer exist between members of the sales
department because some got bonuses and others didn’t.
a) relations
b) contacts
c) connections

4. ……………….. in the Production Department is low because the workers


have heard about the plans to reduce the work-force.
a) Morale
b) Feeling
c) Moral

5. This is a useful ……………….. .


a) equipment
b) machine
c) machinery

6. We have carried out ……………….. into the effect of lighting on our


workers’ productivity.
a) a research
b) some research
c) researches

7. Strikes can be avoided if managers are ……………….. to the feelings of


their employees.
a) aware
b) sensible
c) sensitive

8. Some people like to work at their own ……………….. .


a) beat
b) motion
c) pace

9. We have several proposals for increasing sales. We must ……………….. the


merits of each of them.
a) cost
b) value
c) evaluate

10. Has the change in exchange rates had any ……………….. on the cost of
your raw materials?
a) result
b) affect
c) effect
33b
LANGUAGE STUDY

1. Collocations:
make a decision
take a decision
take into account
solve a problem

The phrases above are examples of collocation. This refers to words which are
frequently grouped together.

Complete the following sentences with appropriate verbs:

a) gave/expressed, come
b) run
c) made
d) bear/keep
e) take, making/taking/reading
f) given
g) reached
h) put
i) take
j) made/put forward/came up with
k) come to/reached/arrived at
l) reached/drawn

1. Although our company wants to expand rapidly, we must ……………….. in


mind that we have limited cash to do so.
2. It is important to ……………….. into account all options before
……………….. a decision.
3. The Financial Director has ……………….. the conclusion that we must
reduce costs by 10%.
4. Finally, the Chairman ……………… his option about the matter. After
we had listened to him, we were able to ……………….. to an agreement.
5. Patricia ……………….. an interesting suggestion at the meeting.
6. If we don’t come up with new products, we ……………….. the risk of
falling behind our competitors.
7. Our chairman is too old for the job. Some of the directors have ……………..
pressure on him to resign.
8. The writer has ……………….. some recommendations in his report.
9. What conclusion have you ……………….. from the facts given in his letter?
10. I have ……………….. a great deal of thought to our financial problems.
11. After five hours’ negotiation, we finally ……………….. agreement.
12. I don’t want to ……………….. action until I’ve heard everyone’s option.

44
2. Idiomatic uses of spot.

A. Below are some phrases each containing the word spot. Match the phrases
with the correct definitions.

1. on the spot a) at the centre of public attention


2. in the spot b) quick, random examination
3. in the spotlight c) cash on delivery
4. spot-on d) aspect of a character, situation or organization
5. spot-check that can be criticized
6. put someone on the spot e) immediately or at the place of action
7. spot-cash f) outstanding moment
8. high spot g) ask someone a difficult question or put someone
9. weak spot in a difficult situation
10. knock spots off h) be much better than
i) in a difficult situation
j) exactly right

B. Complete the following sentences with suitable phrases from the list above.

1. We’re ……………….. at the moment because one of our biggest


customers has gone bankrupt. He owed us a lot of money.
2. Recently, The Distillers company has been ……………….. . Two
companies have been fighting to take it over, and everyone has been
talking about the takeover battle.
3. The forecasts of our Marketing Department have been ……………….. .
I don’t know how they manage to be so accurate.
4. Our terms for this consignment of rubber are ……………….. .
5. I don’t want to wait for an answer. Can’t you give me a decision ………?
6. Can we give you twenty machines for immediate delivery?
Mm … Now, you’re really ……………….. me ……………….. .
I don’t know how many we have in stock.
7. The income tax officials often do a ……………….. on taxpayers to make
sure they are giving accurate information.
8. The ……………….. of our year is our staff party. Even the Chairman lets
his hair down.
9. Our distribution system doesn’t cover certain areas of the country. It’s the
……………….. in our business.
10. In my opinion, our computer products ……………….. those of our
competitors.

45
3. Complete the following passage with the correct forms of the words below:

arise (v.)
rise (v.)
rise (n.)
raise (v.)

A serious problem has ……………….. (1) in my company. Because the cost of


living ……………….. (2) by 6% last year, management decided to ……….(3)
the salaries of all the staff. For this reason, they gave everyone a …………. (4)
of $10 a week. However, later on, they had to pay for this by …………….. (5)
the prices of all our products by 10%. Such a large ……………….. (6) in prices
made our products uncompetitive. So now, management is taking of lowering
our salaries again!

4. Phrasal verbs with up.

Replace the words in italics in the following sentences with phrasal verbs below:

weigh up draw up
bring up pick up
take up (three meanings) step up

1. Before preparing the contract, may I go over one or two points again, please?
…………………………………………………………………………………
2. We have to increase our work-rate if we are going to get the accounts
finished in time.
…………………………………………………………………………………
3. If I’m going to have any chance of becoming a member of the Board, I’ll have
to start playing golf.
…………………………………………………………………………………
4. I’d like to mention the subject of expense claims at our next meeting.
…………………………………………………………………………………
5. (Chairman, at a meeting) Your point is interesting, Donna, but I’d like to
discuss it later, if I may.
………………………………………………………………………………….
6. We must consider all the possibilities before we decide which market to enter.
………………………………………………………………………………….
7. I start my new appointment next month.
…………………………………………………………………………………..
8. We didn’t get many orders last quarter but now sales have improved.
…………………………………………………………………………………..

46
LANGUAGE STUDY

1. Complete the following sentences with suitable phrasal verbs:

carry out
work out
pull out
break into
draw up

1. It often has to ……………….. of the market.


2. You ……………….. a strategy which will enable you to improve your
performance in the market.
3. You usually ……………….. a contract with the agents.
4. You can ……………….. a market study to find out if potential customers
will buy the product.
5. You can try to ……………….. an overseas market.

2. Complete the following passage with the correct form of the words below.

strategy planning trust finance


skill innovative personnel set up
delegate venture expertise
right drawback segment

The problems of small high-tech firms have attracted a lot of attention recently.
Research shows that many of these firms are ……………….. (1) by talented, creative
scientists. Their owners have no trouble coming up with …………….. (2) products
but they often can’t build on their early success.

One reason for this is that they don’t have much management ……………….. (3).
Therefore, they are unable to develop the ……………….. (4) which are necessary for
their company’s growth. They are in a rush to develop products, and don’t think
enough about how to market them. When they do try to sell their products, they spend
too much time trying to gain the ……………….. (5) of potential customers. Another
mistake they make is to underprice their products so that they have no
……………….. (6) for future development.

Once the firms begin to grow, their owners underestimate the future costs of
developing and marketing new products. Lack of financial ……………….. (7) is a
major weakness of such companies. It is difficult for the high-tech firm to attract the
right ……………….. (8) because it cannot offer the same job security as a large
organization.

56
The high-tech firm can get round some of these problems by developing a specialist
image. It can aim at a particular ……………….. (9) of the market. Customers then
start seeking out the firm, so its marketing costs are reduced. The only
……………….. (10) is that it may take some time before customers accept the firm’s
new technology.

As soon as the high-tech business has reached a certain size, it will be a good idea to
bring in professional management. The founder of the firm can then ………………..
(11) responsibility for activities like marketing and finance. If a high-tech firm needs
money very badly, it may arrange a link-up with a larger company. It will offer that
company exclusive ……………….. (12) to its technology.

Enthusiasm, bright ideas, ……………….. (13) capital and technology are not enough
to ensure success. Basic management ……………….. (14) – especially financial and
marketing ones – are also vital.

4. Rewrite the following sentences without changing their meaning. Use the verbs
or phrases in italics followed by the correct prepositions and make any other
necessary changes.

e.g. We think you ought to change your pricing policy.


suggest

changing
We suggest (that) you change your pricing policy
(that) you should change

1. We always try to give good service to our customers.


make a point
…………………………………………………………………………………..
2. “I’m delighted you have kept within your budget,” said the Chairman to our
Advertising Manager.
congratulate
……………………………………………………………………………………
3. The Managing Director said, ”The new product must be launched by January”.
insist
…………………………………………………………………………………
4. Marks and Spencer are making a special effort to sell fashionable clothes for
young people.
concentrate
…………………………………………………………………………………
5. We are pleased when our customers are satisfied.
take pleasure
…………………………………………………………………………………..
57
6. The owner doesn’t want to sell the business at the moment.
interested
…………………………………………………………………………………
7. I don’t agree with our Chief Executive when he says we should expand the
range of our products.
wrong
…………………………………………………………………………………..
8. We are considering breaking into new markets.
think
…………………………………………………………………………………..
9. He is sure that the bank will lend him the money for future development.
depend
…………………………………………………………………………………..
10. Marks and Spencer have always been able to forecast accurately what their
customers want.
succeed
…………………………………………………………………………………..

5. Look at the mission statements of three companies:


1. To make sports cars for discerning enthusiasts with good technical knowledge.
2. To sell clothing more cheaply than the department stores.
3. To sell electrical goods with a high level of after-sales service.

Which strategy from the list below does each company correspond to?
a) cost leadership: offering products or services at the lowest cost; this is one
strategy to adopt in volume industries where competitors produce large numbers
of similar products.
b) differentiation: offering products or services that give added value in terms of
quality or service compared to competitors
c) focus: using one of the above two strategies to concentrate on a niche, a specific
part of the market with particular needs

6. Choose some companies or service organizations that you know well. Then, in
each case, discuss:
a) what the objectives of each business are;
b) what strategies the management are using to achieve their objectives.

Are all the businesses using the right strategies?


If not, what changes should they make?

7. Work individually or in groups of two or three.


Give a short oral presentation of any organization you are familiar with.
Try to point out its strengths, weaknesses, opportunities and threats (SWOT).
Talk about its objectives and strategies, and say what you think its future
Prospects are.
58
4. In your opinion what is the manager’s role in an MBO programme?

a) judge
b) observer
c) motivator
d) critic

Vocabulary focus

1. Match the following words and phrases with their meanings.

1. goals a) reasonable, achievable


2. vital b) demanding, difficult
3. linked c) loyal, obligated
4. focuses d) objectives
5. reviews e) connected, joined
6. challenging f) begins (the task of…)
7. realistic g) concentrates
8. sets about h) communicate, act together
9. committed i) re-examinations
10. liaise j) essential, extremely important

LANGUAGE STUDY

1. Complete the following passage, using suitable forms of the words below:

achieve reach report feedback objective


progress performance role stage view

My boss called me into his office to discuss my ……………….. (1) during the last
six months. She said that I had made good ……………….. (2) and had had no
difficulty in ……………….. (3) my goals. She made it clear that she was going to
give me a good ……………….. (4).

I suppose I should have been grateful to her. However, one thing bothered me. I
wondered why she didn’t ask me what I felt about the job. Why didn’t she get some
……………….. (5) from me? I thought that was one of the main ………. (6) of the
interview.

Since my ……………….. (7) was obviously to sit quietly and say nothing, I did just
that. At this ……………….. (8) of my career, I can’t afford to upset my boss. But if I
ever ………………..(9) her position, I shall handle these interviews differently. In
my ……………….. (10), it’s vital to listen to employees.

72
2. Phrasal verbs with out. Complete the following sentences, using suitable forms
of the verbs below:

point out hold out make out (two meanings)


have out stand out cut out (two meanings)

1. Sheila wants to ……………….. the training sessions she runs on Friday


afternoon. She is too busy to hold them then.
2. When reviewing my performance, Mr Jones ……………….. several
weaknesses.
3. I’m a valuable member of the organization, so at my next salary review, I shall
……………….. for a lot more money.
4. I think I ……………….. among all the candidates because my qualifications
for the job were so good.
5. How did you ……………….. in the interview, Patricia?
6. He said that I was not ……………….. for a career in banking.
7. I’m fed up with my boss criticizing me all the time. I’m going to ………………
it ……………….. with him.
8. Can you read David’s writing? I can’t ……………….. what he’s put on this
report.

3. Rewrite the following sentences without changing their meaning. Use the verbs
or phrases in italics and make any other necessary changes.
e.g. We cannot supply you on time because there has been a fire in our factory.
explain
He explained that they could not supply us on time because there had been a
fire in their factory.

1. I said to her, “Why don’t you log my use of time?”


suggest
2. The Research and Development Manager said, “This product has got to be taken
off the market.”
demand
3. The new Chairman said it was essential to reorganize the board of directors.
insist
4. I said, “Let’s interview the other candidates tomorrow”.
propose
5. I have to finish this report by the end of the week.
It’s vital
6. You should stop working now – it’s almost midnight.
It’s time
7. The management should realize we are human beings, not machines.
It’s essential
8. He said, “Would you like me to help you write the report?”
offer
73
2. Rewrite the following sentences, replacing the words in italics with words and
phrases from the box below. Make any other necessary changes.

for the time being in no time at all in good time


ahead of its time at one time from time to time
work against time before one’s time

1. The salesman decided to get to the meeting fairly early o that he could prepare
to his presentation.
2. I can get these brochures and price lists off to you almost immediately.
3. I must stay with my company for the moment because jobs are hard to find.
4. We have little time left to complete the project.
5. I am going to retire earlier than expected.
6. The technology used in the Lotus car is very advanced indeed.
7. Formerly I worked on the shop floor of the factory. Now, I’m Managing
Director. Times have changed!
8. We check the machines at intervals.

3. Complete the following sentences with the correct word or phrase (a, b, c or d).

1. It is only a ……………….. before the firm closes down.


a) matter of time
b) course of time
c) length of time
d) stage of time

2. There is usually a ……………….. between when you sell goods and when you
get paid by your customer.
a) time-log
b) time-delay
c) time-hold
d) time-lag

3. Meetings are necessary, but they can be very ……………….. .


a) time-consuming
b) time-saving
c) time-losing
d) time-costing

4. The fact that many small shops are closing down is a …………………. of the
times.
a) mark
b) image
c) sight
d) sign
82
5. It is important that we get the ……………….. of our sales campaign right. We
must not have it too early or too late.
a) moment
b) point
c) timing
d) time

6. Some workers like to ……………….. doing a job.


a) wait their time
b) spare their time
c) spend their time
d) take their time

7. When I visited our subsidiary in West Germany, I had ………… - everyone was
most hospitable.
a) wonderful experiences
b) the best of times
c) good times
d) the time of my life

8. I bumped into a former colleague recently. We had a drink together …………


a) for the sake of good times
b) for old times’ sake
c) in memory of good old times
d) for the good old days

4. Inversion.

No sooner has he hung up than Bill drops by his office… (paragraph 2)

When the following words and phrases begin a sentence, the subject and verb are
inverted.

under no circumstances no sooner at no time


not until hardly scarcely rarely seldom
never (before) only little

Study the following pairs of sentences.


1. a) You should not smoke in this area under any circumstances.
b) Under no circumstances should you smoke in this area.
2. a) The company has never had such a successful year.
b) Never has the company had such a successful year.
Note that the second sentence of each pair is more emphatic than the first and that
the subject and auxiliary verb are inverted. Inversion is used mainly in formal
English.
83
5. Job security is one of the most important factors which
motivates employees. T/F
6. The purpose of job enrichment programmes is to increase
worker motivation. T/F

Vocabulary focus

1. Find words or phrases in the text which mean the same as the following:

1. the most somebody or something is capable of (paragraph 1)


……………………………………………………………………………………..
2. system of lower and higher ranks (paragraph 2)
…………………………………………………………………………………….
3. respected, admired (paragraph 2, Esteem needs)
…………………………………………………………………………………….
4. a person’s position in relation to others (paragraph 2, Esteem needs)
……………………………………………………………………………………..
5. final; putting an end to uncertainty (paragraph 4)
……………………………………………………………………………………..
6. feeling (paragraph 9)
……………………………………………………………………………………..
7. becoming popular or fashionable (paragraph 10)
……………………………………………………………………………………...

LANGUAGE STUDY

1. Opposites. Complete the following sentences with words opposite in meaning to


the words in italics.

e.g. interesting He does not like his job because it is uninteresting.

1. satisfied Workers become ……………….. if their jobs offer no


challenge.
2. conclusive Since the report was so ……………….., no recommendations
were made.
3. responsible ……………….. behaviour by staff can be costly to an
organization.
4. popular Management become ……………….. if they fail to pay
bonuses.
5. respect No manager likes a subordinate to be ……………….. .
6. secure A worker who feels ……………….. in his job will probably
not be committed to the firm he works for.
7. social People who work ……………….. hours, for example at
night-time, generally receive extra pay.
8. efficient Nowadays, it is not easy to get rid of an employee who is …….. .
93
Vocabulary focus

1. Explain the meaning of the following words and phrases

1. skills (paragraph 3)
……………………………………………………………………..
2. career objectives (paragraph 3)
…………………………………………………………………….
3. feedback (paragraph 4)
…………………………………………………………………….
4. reliability (paragraph 7)
……………………………………………………………………..
5. initiative (paragraph 7)
……………………………………………………………………..
6. guidance (paragraph 10)
……………………………………………………………………..
7. on the defensive (paragraph 10)
……………………………………………………………………..
8. high fliers (paragraph 10)
……………………………………………………………………..

LANGUAGE STUDY

1. Idiomatic uses of date

Explain the meaning of the words and phrases in italics in the following
sentences.

1. To date, we haven’t received a single order for our new product.


2. Our advertising is beginning to look very dated.
3. We try to use up-to-date methods in our Production Department.
4. Our problems date from the time we lost that Russian contract.
5. Computer sales people have to constantly up-date their knowledge.
6. They are using out-dated plant and machinery to manufacture their products.

2. Word building.
Complete the following sentences with the correct form of the words in italics.

1. rely
1. He is a very reliable worker.
2. I am ……………….. informed that he’ll be promoted soon.
3. Her main quality is her ……………….. .
4. My assistant is someone who can be ……………….. on.

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2. criticize
1. The report has been received very ……………….. by top management.
2. The Personnel Director is an outspoken ……………….. of our
reorganization.
3. I thought her ……………….. were unfair and not based on fact.

3. skill
1. The Chairman was ……………….. at avoiding answering awkward
questions.
2. The ……………….. workers in the Production Department are well-paid.
3. To be a good manager, you need many ……………….. .
4. The ……………….. workers in our company are the lowest paid because
they need no training for their jobs.

4. employ
1. Most ……………….. in an organization can benefit from training.
2. ………………… is almost 8% in my country – that’s far too high.
3. The ……………….. are entitled to various social security payments.
4. He’s fairly old and hasn’t had a job for years. I’d say he’s virtually ……. .

5. sure
1. Performance appraisals help to ……………….. that promising staff are not
overlooked for promotion.
2. At my interview, my boss ……………….. me that I had a bright future
in the company.

6. able
1. This young trainee has considerable ……………….. .
2. Due to our ……………….. to get certain supplies, we lost the order.
3. Because of a production hold-up, we are ……………….. to provide the
product.
4. In my work, I am ……………….. assisted by my secretary.

7. decision
1. Being a currency dealer in a bank, she has to make quick decisions and be
very ……………….. at all times.
2. Because we were ……………….. , we wasted time and lost the contract.
3. I am still ……………….. whether to leave my present job but I must
make up my mind soon.

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