Marking Guide: Assessment Task 3: Dispute Resolution Guidance Session
Marking Guide: Assessment Task 3: Dispute Resolution Guidance Session
Marking Guide
Assessment Task 3: Dispute resolution guidance
session
Assessment site
Outcomes
Satisfactory
Performance indicators
Satisfactory
Satisfactory
● anti-discrimination legislation.
Satisfactory
Get the work done (i.e. implement the first part of the action plan) through
taking responsibility for work by meeting with the manager to discuss
how to resolve a conflict while building a positive work relationship?
For example, candidate demonstrated that they:
● understand the culture and dynamics of conflict
Action plan
Get the work done through developing action plans with at least three
activities for the manager to take?
For example:
● taking up personal coaching options
● using mediation
Satisfactory
Comments/feedback to participant
Assessor signature: