Uptime

SOURCES OF DEFECTS De
®
defect
Elements elimination

CERTIFIED RELIABILITY LEADERS® ENGAGE ACTION-ORIENTED, CROSS-FUNCTIONAL TEAMS TO ELIMINATE DEFECTS AND CREATE A CULTURE OF RELIABILITY®

5
3 RULES OF DEFECT ELIMINATION: WHAT IS A DEFECT? As it pertains to the world of business,
 Everyone should participate in at least 2 defect elimination a defect is anything that deviates from perfection and leads
projects per year. to customer dissatisfaction. Defects are anything that creates
waste, erodes value, reduces production, compromises health,
 Small cross-functional teams take action together to poses safety risks or negatively impacts the environment.
eliminate defects. PRIMARY
 Defect elimination wins will be recorded, reported on SOURCES WHAT IS ELIMINATION? To completely remove or get rid of
(something).
and celebrated.

RAW MATERIAL MAINTENANCE

OPERATIONAL MAINTENANCE DESIGN, BUILD,
AND PROCESS MATERIAL AND
DISCIPLINE WORKMANSHIP INSTALL
INPUTS STORAGE

Low quality raw material, highly Over-speed, under-speed, over- Missing work specifications, Low quality replacement parts Not fit for purpose, not built
contaminated, not meeting quality load, missing operator procedures, low skills, not using the right and components, poor storage, to standard, not acceptance
specifications, highly corrosive, functions overridden, failure to report tools properly, rushed work, counterfeit material, expired material, tested, not installed properly,
hardness or material defects early indications of malfunction wrong work type water ingress, contamination, poor poor access to maintain,
distribution and handling poorly designed

THE 1% SOLUTION:
Don’t Just Fix It, Improve It Attribution: The concepts of Defect Elimination,
By Winston P. Ledet, Michelle Ledet Henley & Sherri M. Abshire

“1 out of 100 “fix-it” work orders should be a

By Winston P. Ledet, Winston J. Ledet & Sherri M. Abshire

A Hero’s Journey guide to building a Level 5

A Hero’s Journey Guide to Organizational Change leadership process for organizational change

the 1% Solution and the 5 Sources of Defects were

• Learn how to create a Level 5 leadership process
• Learn strategies & tools for organizational evolution • Learn how defects affect bottom line results
• Learn how defects affect bottom line results • Learn how to use the Hero’s Journey to build a learning organization
• Learn how to use the Hero’s Journey to build a learning organization • And much, much more!

ISBN 978-0-9825-1631-7
• And much, much more!

originally developed, practiced, shared and taught

James Emery continues his Heroic Change journey in this second installment of the Heroic
with balancing his various roles as husband, father, and plant manager for Modern Products Change series. Due to his staggering success in improving the Modern Products Manufac-
accident occurs at the plant, leaving people seriously injured, James feels responsible. He is turing Atlanta site, James has recently been promoted to Reliability Champion at its corpo-
demons as the incident brings back memories of a devastating accident that haunts his past. rate offices. James has specifically been tasked with improving each of the Modern Products
Manufacturing sites. Throughout the journey, James faces site managers who resent his
us to drastic changes in James’ personal life and career. He embarks on a difficult journey interference in managing their own sites, site managers who appreciate the help but lack
g the journey to the Holmes poem he admires in which the chambered nautilus, in its silent

by Winston Ledet. Reliabilityweb.com and the entire

the skills of leadership, and other obstacles that threaten to derail his hopes of a successful

“don’t just fix-it, improve it” work order.”

aves the past for the new. company-wide change effort in which his own career success is depending upon. James faces
of mistakes and missteps while facing opposition from his subordinates and pressure from conflicting emotions, seemingly insurmountable obstacles, and the impossible challenges of

Level 5 Leadership at Work

less pursuit to create lasting change, James gathers allies by building a shadow network of balancing family and work, managers versus leaders, and profitability versus safety in both
plan for change. James fights to gain respect for his out-of-the-box thinking, while trying his personal and professional journey. Will the Atlanta site continue to improve and sustain
er as he spends long hours at work. More importantly, he fights to create a safe place for the change? Or will Atlanta regress while James’ attention is focused on the other sites? Will
atisfying his superiors with improved performance. James be successful in his company-wide change effort? All of these questions and more will

industrial world owe Mr. Ledet an eternal debt

be revealed in this heartfelt journey to discovering how Level 5 Leadership at Work can guide
e the mysterious life and death of the nautilus. He uses the nautilus, as well as a shield, as sym-
an entire organization into truly lasting Heroic Change.
spiration for his own life and spiritual growth as he travels the path to lasting Heroic Change.

Level 5 Leadership At Work Book 2 of the Heroic Change Series

by Winston P. Ledet, Michelle Ledet Henley & Sherri M. Abshire

ISBN 978-0-9838741-5-7 of gratitude for providing one of the true keys to

ust Fix It, Improve It! Book 1 of the Heroic Change Series
y Winston P. Ledet, Winston J. Ledet & Sherri M. Abshire

By Winston P. Ledet, Winston J. Ledet & Sherri M. Abshire By Winston P. Ledet, Michelle Ledet Henley & Sherri M. Abshire

Winston Ledet, Creator, The Manufacturing Game®, TMG Frontline Solutions LLC creating a reliability culture.

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