D4_Urgent_ create 'goods issue' in the order 5272724

Hello!

I can't create goods issue for the order 5272724, plant MZW . We already had the same issue, Please
see ticket 3231503. Pls solve this issue asap! The good already delivered to the customer 27.01 and
we have to provide documents
7424_Billing 100692782_in error VFX3

Hello,
Please find the following error in billing 100692782 which is found in VFX3 transaction that needs
your attention to solve.
Please follow the below steps to remove the error and post the invoice to accounting.

Step -1- Go to T-Code VF02

Step 2 - Select the line # 11 and click on Item Pricing Condition Icon as shown in the below
screenshot.
Step 3- Add the ZHD0 Condition Value Manually and Save the Invoice, It will be posted
automatically.
Please do let us know if you have any query further.

POST-INVOICING

Hello,

we need to know who cancelled invoice 0114399440 and created new invoice 0114399758. It doesn't
came from customer service and there is no justification into the document. I can't get the
information through the system ?!
Invoices were created with Firefighter FF_ALL1_T1 and all 3 documents 114399440 0114399602(
cancel) and 0114399758 were created with same ID and FF_ALL1_T1 had been used by Guillaume
pras ( [email protected]), below is the reference.

Please let me know, if you need any further clarifications.

PO# 4503806705 - can not pull up in GTS to create ISF

hello,

Please check and advise why PO# 4503806705 can not be pulled up in GTS to create ISF. Thank
you.

Claim status in salesforce

Dear,

I need to move the claim 00107573 from "Under investigation" to "Under review" but when I am
doing this I have below message.
Could you please solve this?
[TRANSWIDE] [SHPMNT05] - IDOC : 0000000110194176 - STATUS OUT
:4109985260 - [HDA-EU] [TPP : 0270]

Application Domain = SAP Application

UR Subtype= NW- Support
Funct Area= OTC (Sales & Logistics)
Category= OTC EDI
Helpdesk= HDA-EU

Hello,

This : [SHMNT05] cannot be integrated by the partner because of the following validation Error :

IDOC : 0000000110194176

Shipment : 4109985260

Error :
RAE returned by Transwide:

Error setting calloff with ID :36848365: to 'shipped'. Sequence not

correct\nIntegrationApplicationException=Error setting calloff with ID :36848365: to 'shipped'.
Sequence not correct

Shipment is in completion status.

UNBLOCKING 'SHIP TO' CODE

Hello, I need ugently the release of ship to 451107 - 0270 / 11 / 11 - I have an order (TD
5333653)scheduled for loading tomorrow - thanks and regards
Mariangela

I need delete the flag in sales area and General data

otherwise I can load the truck
thanks
Hello Mariangela.bianchi,
kindly find below details,
 this customer had flag for deletion as shown above ,kindly contact to
sales account manager = Fumagalli Silvia
CSS REPRESENTATIVE = Bianchi Maria Angela
They can unblock the customer from flag for deletion.

If any issues kindly contact me.

Sorry Sanath,
I'm Maria Angela Bianchi, but I'm not authorized to unblock the code
and the AM Silvia Fumagalli doesn't have the access to SAP PF1
thanks to release it
Tomorrow I have to load my truck
CGI-OTC-CRM // Plant request RCS / SOLVAY USA INC C/O JKM VENTURES
Hello CGI-OTC-CRM team
A new NDEP Plant has been created in WP1, please update the same at your side accordingly.

GBU : Novecare

6027 (PF1) Input IDOC error no.110135746

I found input Idoc error no.110135746 from 63450(WP1) to 6027(PF1)

Please release idoc or advise me to clear an error

This is the error because of authorization issue.

Please find below error screen.

Could you please check with your colleagues who is having the access for 4290 TPP access and ask
them to reprocess.

In case nobody having this TPP access in your colleagues and you are facing any further issues for
reprocessing please let us know accordingly will request for Emergency access and we will reprocess it
for you.
Hi IS Team,
What is 4290 TPP access ?
As checking no one have this access,please kindy assist to set in next step.
Thank you.

Hello Tassawai.suwannop,

TPP means Transportation Planning Point. As per your confirmation , we have reprocessed the IDOC and it
was successful. Below screen for your information.

IR Missing _ 4513468356

Dear team

Please solve IR missing problem for PO 4513468356 urgently

Hello Jane.jin,

Output type RD04 is responsible for the generation of invoice in the purchase order but due to errors it
has not been able to create it
We have created the ticket to P2P analytical team on behalf of you, Please follow up with them on the
ticket.

After receive response from them we will update you.

Hello Jane.jin,

We see that output was processed. Please check and if your issue was resolved then confirm to close the
ticket.

Job S_Z_020_D_IDOC_ADRMAS_Z_DEB_51, Step 1

I reprocessed the idocs
Reverse Goods Movement in WP1

Good day,
May I get support on how to Reverse the goods movement on delivery 85598389 please?

Hello Wanda Johnson,

Please go to VL09 transaction and give the delivery and execute.

OC_IDOC_TO_WMPROD_CHECK

The mail attachment contains the print file created by user OPSCHEDULE with number 140248-1
from SAP system WP1 .

To print the data, open the mail attachment with a suitable program and print the document.

Shipment Costs 4109878812

I am receiving the attached error message when I try to put in the shipment costs. I need help
urgently to get an invoice processed

Hello Danielle.jones,

The shipment cost document creation process has been complete and document status is C (Full
Completed).
Please Kindly let me know any additional help required on this.

Hello Danielle.jones,

As the new cost has been added in Shipment cost document and your confirmation.I am closing ticket.

7424_Billing 100692709_in error VFX3

Hello,

Please find the following error in billing 100692709 which is found in VFX3 transaction that needs
your attention to solve.
Accounting document is created for billing document 100692709

Kindly confirm to close the ticket.

Automator job GTS008_GET_FTP_BUNDESANZEIGERAS in error.

Error detected while processing GTS008_GET_FTP_BUNDESANZEIGERAS

in graph RCS_GTS_CROSS (Instance: RCS_GTS_CROSS_20191219_084726).

To have mailing list modified (add, remove, correct addresses)

please contact "[email protected]"

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*This message and any attachments is intended for the named addressee(s)
only and may contain information that is privileged and/or confidential. If
you receive this message in error, please delete it and immediately notify
the sender. Any copying, dissemination or disclosure, either whole or
partial, by a person who is not the named addressee is prohibited. We use
virus scanning software but disclaim any liability for viruses or other
devices which remain in this message or any attachments.

Error Message When Creating Shipment

Good Afternoon,

I am working in WP1

We have a shipment which is FCA Toronto. The customer has a forwarder who is responsible for
the ocean freight portion of the shipment and we are using our forwarder to do the inland transfer
to the railyard.

We have had shipments of this type before and used the 9011 shipment when creating.

I am receiving the following error even though it does appear that the delivery has attached on the
previous screen before this step.

Please advise ASAP so we can get this shipment moving.

Order #2809057
Delivery #85602441

Kewill/BlueJay & SAP

Kewill/Bluejay are not communicating with each other. I see all the orders in Kewill are
covered, but when I look at SAP under VL060 the Shipment # is not in there (but is in Kewill).

For Example, here are some of them that are covered in Kewill and no shipment numbers in
SAP.
When the Shipment number is not in SAP, I am not able to print the orders in ZWOC111. I have
a lot of orders to print and get covered. Please Advise ASAP

Credit Invoice 100691476

Hello,

Credit Invoice 100691476 was sent to Workflow (SAP-Business Workplace) but it does not
show in my workflow so that I can release the invoice to send to the customer.

I need this to be released in order to send a refund to the customer. Please advise where this item
is and how can it be resolved.

I attached a copy of my Workflow to show it is not showing.

Dear Laura Redden,

It seems due to some system glitch the Output ZRDC(which triggers workflow) is failed, So please add the
output manually as mentioned in below steps.
Step:1: Goto billing doc -> output screen
Step:2 Add output-ZRDC, Medium-8, Partner function-BP, Partner-1064 & Lang-EN.
Step 3: Select the new line and click further data-> Select dispatch time- Send Immediately-> click back &
Save

Please check and confirm

Unable to get into it, being processed.

But I would have to disagree with you, the ZRDC is the EDI invoice to the end customer. Which
failed
because the workflow has not been released yet, So if the invoice is in limbo, the system tried to
send the ZRDC
and failed.
And the ARAR (archive) has not been sent and I've tried to manually push through but will not
send.

ZRWF - Workflow is green which makes me believe that the invoice was sent to workflow
successfully
and the problem is that it is not in my workflow to release and the previous CSR Sal Correa has
also
looked in his workflow and is not showing in his.

Now we had the account moved from ZI contact 30001986 to ZI contact 30003151
so I think that it is stuck somewhere

Dear Laura Redden,

We released the invoice, please check now and let us know if still issue is not fixed.

There is still an issue - the ZRAR (archive) is still not sent and have tried to manually send and it is
not working.
The Archive copy is automatically attached to the Media Objects so there is a hard copy of the
invoice.

Unable to get the invoice sent electronically to the affiliate or get a hard copy.
Dear Laura Redden,

We checked in system ZRAR is not allowed to process before Workflow(SAP-Business Workplace) is

released. we release the document for workflow already.

So please check and confirm are you able to see the billing doc in your SAP-Business workplace for
approval.

Thank you for your help, the invoice was in my workflow and now released, so we should be OK now.

Dear Team,

Please, find translation below:

---------------------------------------------------------------------------------------------------------------------
----------------------------

Good morning, I can't finish OT 4228861, for export ETA0012E20. 1 message appears that I did not
understand what it is about, I followed the normal OT steps.
Caro(a) Leonardo.carvalho,

Please could you share us with which transaction and process you are facing this issue and also share us
selection parameter your are using if any. This will help us for further investigation.

Request a creation of a new customer master data

Dear all,

Can you please create customer 1040485 for company code 3471?

As we haven an error in our check that the customer is not created as shown in the print [cf
image.png]

If further information is needed please do not hesitate to contact me,

Hello Norberto.alves,

I can see the customer is assigned to company code and accounting doc is cleared for the given
reference doc.
Can you please check and confirm
Create new ship-to STEF for Safran Nacelles BP2074125

Please urgently create a new ship-to STEF for Safran Nacelles France BP2074125 in WP1.

Ship-to is needed for Wrexham and Anaheim. STEF see YL partner 128521.

This is very urgent. Thanks

I have seen ship-to address STEF exists already: 2077691

This needs to be added to BP 2074125 then only.

Registration to receive XML

Dears,

Please register the followings e-mail "[email protected]"; "[email protected]";

"[email protected]" on SAP ( WP1 System) to automatic receipt of XML file.

And remove any contact other than those mentioned.

Customer on SAP : 2001339 and 78733

CNPJ: 02921346000662 and 02921346000158
RESPECTIVELY

Customer Name: ANJO QUIMICA DO BRASIL LTDA

Caro(a) Alyssa,

We have updated the email id for both CNPJ: 02921346000662 and 02921346000158 as you
can see below. Please check and confirm if we are good to close this ticket?
SAP PF1: 4109746378 created on wrong transport planning point

4109746378 has been created on transport planning point 0240 rather than GBZZ. The shipment
cost document has been cancelled, could you please update the transport planning point to
GBZZ?

Hello Sophie.mcquillian,
The requested TPP has been changed,please check in below screen shot.

Please kindly give the confirmation to close the ticket or else let me know any additional help
required.

7424_Billing 100692582_in error VFX3

Hello,

Please find the following error in billing 100692582 which is found in VFX3 transaction that needs
your attention to solve.
Delma in copy as she created the order.
Document 100692582 is not released to accounting due to ZHD0 condition is required with a value for
combination Incoterm PPD and Mat.pricing group C1.
To solve the issue you have to add a value in condition ZHD0 in the document at item level.
Could you please confirm that this solution is acceptable and that we can close this ticket ?
We thank you in advance for your answer,

I noted that a value has been added in condition ZHD0 and invoice had been released to
accounting.
We are now closing this ticket.

We are glad that you are satisfied with the solution provided.

End Use block not released

Good morning

I have problems in SAP PF1 system, for a new customer

I correctly created end-use condition with transaction Z1V_SA_USAGE - End-use data

maintenance (see attached picture) for sold-to and ship-to customer 357141.

However, orders are still blocked as per attached picture (End-Use billing block)

Orders affected are following TD orders :

5330435

5330433

5330425

5330461

5330459

5330455

5330452

5330450
5330447

5330445

5330442

Hello Valerio.bacigalupo,
I checked the entries you added in table Z1V_SA_USAGE, you didn't specified the Sales Office.
Add sales office PIT in the following entries. Afterwards you will be able remove the
block in the order.

Could you please confirm that this solution is acceptable and that we can close this ticket ?
We thank you in advance for your answer,

PF1 - SD 4109933238 - SC 4207456456 - Issue with Shipping Type

Dear colleagues,

We have an issue with a discrepancy on SD 4109933238 - SC 4207456456 and we need your help
understanding why there is this discrepancy:

SD 4109933238 was created with route 3DL003, where we have Shipping Type "3H" and all is correct
in the system, however when we go under "Stages" we found that the Shipping Type appears as "30"
and not as "3H". In our understanding, this should have appeared automatically. Because of this, the
rate that the system picked up is different (used 30 and not 3H)

Can you please advise why this has happened?

Here is an example of a good SD: 4109955641

Hello Liliana.crisostomo,

I have gone the ticket and found that the Shipping type changed from 30 to 3H manually .The details can
be find in the below screen shot.

Please kindly let me know any additional details required on this.

I thought the change was made from 3H to 30.

3H is supposed to be set automatically, so there is no sense in the change
from 30 to 3H. Can you please advise?

So now the system is processing normally the information, but for SD 4109933238
because someone changed the information manually the Shipments Costs were
processed for 30 and not for 3H.
If the shipping type has to change at stage level ,first the shipment cost document needs to be cancelled
and un check the Shipment document till planning.Then only it can be changed.
If you need to change I will guide on this.Please let me know any additional help required on this.

Can you send us the document for that procedure? It will be

highly appreciated.
Thank you in advance.

PF1 - SD 4109888193 - Issue with Destination Point in Stages

Dear colleagues,

We have a recurring issue with a Destination Point (Hammond).

As for our understanding, the route feeds the information automatically under stages. As you can
see route 1D705V is set to have final destination: USFHAMMOND, however in SD 4109888193
appears USD51KB which is marked for deletion and should not be used.

Another example with the same issue is SD 4109872553.

Can you please advise us why the system is not putting the information automatically?
The provided documents are older one,Could you please provide the recent document which are having
same issue to check further .

Thanks in advance !

The documents are from January 2020. I don't understand why you say they
are old ones.
Can you please advise?

Hello Liliana.crisostomo,

The Destination Points might have changed after creation of shipment document and all other documents
created in Jan 2020 are having the point as expected.
I have provided the Work around for current documents and attached the same.Please kindly follow the
steps in the document and update the Destination point as USFHAMMOND .

If you need any additional help ,please kindly let me know.

Dear Sridhar,

Thank you for your help!

As you have confirmed that the new documents have been created with the
correct Destination Point I do believe that this issue is settled. Once again
thank you for your help and explanation on how to solve the issue if it
happens again.

You can now close this ticket.

Urgent!!! [SAP RCS] BASF logo on shipping docs
Dear help desk,

Pepol GBU is going to move to BASF from 1st of FEB.

But, BAST logo already updated to WP1.
Please reverse urgently. And update BASF logo from 1sf of February.

Related Output types are as follow.

- ZBA9 Order Confirmat
- ZLD1 Delivery Note
- ZQA1 Certificate Of Analysis
- ZPC8/ZPC4 Packing List
- ZRB0 Invoice
- ZTR5/ZTRK Transport Request
- ZCOR Certificate Of Origin

Hello Kyung-ah.yeo,

Please provide the screen shot with details(Shipment number)

What changes and who did the changes if you know the details or any previously ticket number then
inform to us.

Thanks & Regards

Dear Sridhar,

The related Invoice number is as below.

The logo should not be BASF till 1/Feb.
Please urgently check and revers logo from BASF to Solvay.
Dear Doris,

Please let me know why the logo has been apple in WP1.

Dear G Pinal Patel,

Please refer to the attached file for Billing No. 102125663 & sales order NO. 2826715.
Now, 2 output type for order confirmation & Invoice have still BASF logo.

- ZBA9 Order Confirmation : Still have BASF logo

- ZLD1 Delivery Note : No have any logo
- ZQA1 Certificate Of Analysis : No have any logo
- ZPC8/ZPC4 Packing List : No have any logo
- ZRB0 Invoice : Still have BASF logo
- ZTR5/ZTRK Transport Request No have any logo
- ZCOR Certificate Of Origin : No have any logo

Hello Kyung-ah.yeo,
We have understood the issue and would like to update that we are in discussion with the change
management team, mean while can you please share a document number so that we can further proceed
with further analysis.

I would also request you to kindly share the following details and re-access the priority set.
1) How many users are affected currently
2) How much is the financial impact
3) What if the invoices are printed tomorrow

Dear Fresh desk team and Doris

It is very critical issue,

We raised couple of tickets for this issue from yesterday but the follow-up is too late.
Until closing we're Solvay but BASF logo indicated on the doc from SAP from yesterday but you're
checking the detail without any improvement so far

I already shared the invoice number that is indicating BASF logo as below but we're asking the detail
again and wasting time again .

I also already shared the details with the separated mail for my ticket(ticket#3944217)

All WP1 users in Korea who belonging to PAX are impacted.and it is critical impact for all sides
internally and externally. please do not ask how many invoices printed tomorrow, it is not
relevant since this issue is impacting now and must be ended within today.

I shared again the invoice number#102125661 that indicated BASF logo as below.