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ACM - How To Upload Custom Mercury Firmware and Upgrade Mercury Controllers - V2

This document provides instructions for uploading custom firmware and upgrading Mercury LP and EP series controllers using ACM software. It describes obtaining firmware files from the Avigilon partner portal, uploading the files to ACM, identifying the correct firmware for each controller, and applying the firmware updates which can take 5-10 minutes per controller. The process involves navigating to the firmware page in ACM, adding firmware files, selecting the appropriate version from the list, and applying it to each controller.

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Hypnos
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
116 views

ACM - How To Upload Custom Mercury Firmware and Upgrade Mercury Controllers - V2

This document provides instructions for uploading custom firmware and upgrading Mercury LP and EP series controllers using ACM software. It describes obtaining firmware files from the Avigilon partner portal, uploading the files to ACM, identifying the correct firmware for each controller, and applying the firmware updates which can take 5-10 minutes per controller. The process involves navigating to the firmware page in ACM, adding firmware files, selecting the appropriate version from the list, and applying it to each controller.

Uploaded by

Hypnos
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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ACM - How to Upload Custom Mercury Firmware and

Upgrade Mercury Controllers


Title ACM - How to Upload Custom Mercury Firmware and Upgrade Mercury Controllers

URL Name ACM-How-to-upload-custom-Mercury-Firmware-and-Upgrade-Mercury-Controllers

Objective
How to Upload and upgrade Mercury LP and EP series controllers using custom Firmware
How To

Validation
Status
Validated Internal

Environment
ACM 5.x, ACM 6.x
How To

Procedure
How To Obtain Mercury firmware from Avigilon Partner Portal (Insert portal Link Here). The files will be *.CRC files. Each intelligent controller (LP series) will have it's own firmware file.
In ACM - Navigate to Physical Access - Panels
Select one of the panels from the Tree

Click the "Firmware" icon

From the Firmware page, scroll to the bottom and select "Add Firmware"
Click "Choose File"
Navigate to the folder where you unpacked the Firmware files and select the *.CRC file
Click Save
Once the file has been uploaded, the custom firmware will show in the list

Perform these steps for all Firmware required for your system
To perform the upgrade of the controller Firmware, first verify the Controller type (LP151, LP1502, LP2500, LP4502)
Once Identified, click on the controller from the Panel list, and click Firmware
From the Firmware list - select the correct Firmware version for the controller and click the apply check next to it

This will need to be performed on all controllers installed. Expected downtime for each controller is between 5 to 10 minutes

Additional
Notes How
To

Summary

Internal
Notes How
To

Article
How_To_Article
Record Type

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