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The document contains two bank teller queueing models and a project management example: 1) The first model calculates an average waiting time of 3.86 minutes with 2 tellers, an arrival rate of 30 customers/hour, and a service rate of 20 customers/hour. 2) In the second model with a service rate of 17.14 customers/hour, the average waiting time is 5.88 hours. 3) For a three phase service with 6 arrivals/hour and a service time of 2 hours, the average waiting time is 2.45 minutes. 4) The critical path for a project with tasks A, C, E, and G is A C E G,

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Willis IT
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16 views

OR Assignment

The document contains two bank teller queueing models and a project management example: 1) The first model calculates an average waiting time of 3.86 minutes with 2 tellers, an arrival rate of 30 customers/hour, and a service rate of 20 customers/hour. 2) In the second model with a service rate of 17.14 customers/hour, the average waiting time is 5.88 hours. 3) For a three phase service with 6 arrivals/hour and a service time of 2 hours, the average waiting time is 2.45 minutes. 4) The critical path for a project with tasks A, C, E, and G is A C E G,

Uploaded by

Willis IT
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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• a.

) Using, average arrival rate, = 1 + 2


Where, average arrival rate of depositors,1 = 16/1hr
average arrival rate of withdrawers, 2 =14/1hr
= + = 30/1hr
.
. . = 30/ 1hr

average service rate, = 1/3mins


= 20/1hr

number of tellers, c = 2

Wq = 2 . P0

but P0 =

where = =

= 2 =

P0 =

= =
= =
Wq =2 .
= hrs
.
. . Average waiting time = Wq = hrs
= 3.86 mins

b.) When service time = 3.5 mins


Using, average arrival rate, = 1 + 2
Where, average arrival rate of depositors,1 = 16/1hr
average arrival rate of withdrawers, 2 =14/1hr
= + = 30/1hr
.
. . = 30/ 1hr

average service rate, 1/3.5mins


= / 1hr = 17.14/1hr

number of tellers, c = 2

Wq = = 2 . P0

but P0 =

where = =

= 2 = /1hr

P0 =
=
=
= =

Wq = 2.
= hrs
... Average waiting time = Wq = hrs
=

• a.) The number of phases k = 3,


service time =
average service rate, =
=
average arrival rate of customers, = 6 customers/1hr
Wq = . .
= . . = hrs
... the average waiting time = hrs = 2.45 mins

b.) A average time of getting service =


=
= hrs
= 4.5 mins
•

Critical path is A CEG


Project duration = 3+2+7+6
= 18 days

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