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Week 1, Module #2 - Communication

Communication is the process of sharing ideas, information, and messages between individuals. It is fundamental to the functioning of organizations as it allows for coordination, decision-making, and improving efficiency. The document outlines the communication process which involves a sender, message, channel, receiver, feedback, and potential barriers. It discusses methods of communication including verbal, written, and nonverbal. The goals of effective communication are to build relationships, request actions, inform, and persuade. Barriers to communication include filtering, selective perception, overload, emotions, language issues, lack of feedback, separation, and low sender credibility. Improving the clarity of messages and understanding of receivers can enhance organizational communication.

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Cjhay Marcos
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97 views

Week 1, Module #2 - Communication

Communication is the process of sharing ideas, information, and messages between individuals. It is fundamental to the functioning of organizations as it allows for coordination, decision-making, and improving efficiency. The document outlines the communication process which involves a sender, message, channel, receiver, feedback, and potential barriers. It discusses methods of communication including verbal, written, and nonverbal. The goals of effective communication are to build relationships, request actions, inform, and persuade. Barriers to communication include filtering, selective perception, overload, emotions, language issues, lack of feedback, separation, and low sender credibility. Improving the clarity of messages and understanding of receivers can enhance organizational communication.

Uploaded by

Cjhay Marcos
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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COMMUNICATION

Learning Objectives:

 Define communication
 Enumerate the importance of communication
 Explain the communication process
 Discuss the basic methods of interpersonal
communication
 Know the basic goals of effective communication
 Enumerate the barriers to communication

- Communications is fundamental to the existence and


survival of humans as well as to an organization.
- It is a process of creating and sharing ideas, information,
views, facts, feelings, etc. among the people to reach a
common understanding.

Importance of communication

1. The Basis of Co-ordination


The manager explains to the employees the organizational
goals, modes of their achievement and also the
interpersonal relationships amongst them. This provides
coordination between various employees and also
departments. Thus, communications act as a basis for
coordination in the organization.

2. Fluent Working
A manager coordinates the human and physical elements
of an organization to run it smoothly and efficiently. This
coordination is not possible without proper communication.

3. The Basis of Decision Making


Proper communication provides information to the manager
that is useful for decision making. No decisions could be
taken in the absence of information. Thus, communication
is the basis for taking the right decisions.

4. Increases Managerial Efficiency


The manager conveys the targets and issues instructions
and allocates jobs to the subordinates. All of these aspects
involve communication. Thus, communication is essential
for the quick and effective performance of the managers
and the entire organization.
5. Increases Cooperation and Organizational Peace
The two-way communication process promotes
co-operation and mutual understanding amongst the
workers and also between them and the management. This
leads to less friction and thus leads to industrial peace in
the factory and efficient operations.

6. Boosts Morale of the Employees


Good communication helps the workers to adjust to the
physical and social aspect of work. It also improves good
human relations in the industry. An efficient system of
communication enables the management to motivate,
influence and satisfy the subordinates which in turn boosts
their morale and keeps them motivated.

The communication process

1.Sender
- is the individual who initiates a message and is also called
the communicator or source of communication.
-The sender might be a speaker, a writer, or someone who
merely gestures.
-The individual or the group of individuals who responds to
the sender is called the receiver or audience.

2.Message
- A message (verbal or nonverbal, or both) is the content of
the communication process.

3.Channel
- The basic channels are written (hard copy print or digital
formats), oral or spoken, and electronic and multimedia.
Within those channels, business communications can be
formal, informal, or unofficial.

4. Receiver
- gives feedback to the sender in order to make sure that
the message was properly received.

5. Feedback
- refers to the response or reaction of receiver to the
sender's message

6. Environment/ Environmental communication


- is defined as the assessment and practice of how people,
societies and organizations interact with and effect the
environment.

7. Noise
- is refers to any obstruction that is caused by the sender,
message or receiver during the process of communication.

Basic methods of interpersonal communication

Verbal communication
- is a major means sending massages, -using sound,
spoken or music

Written communication
- is includes memos, notice board, letter books, messenger,
etc.

Nonverbal communication
- takes place through facial expression, sign language, eye
contact and etc.
Functions of communication

1. Information function
- communication provide information needed in decision
making.

2. Motivation function
- Communication is means to encourage commitment
organization objectives.

3. Control function
- Communication clarifies duties, authority, responsibilities,
thereby permitting Control.

4. Emotive function
- Communication permits expression of feelings and
satisfaction of social needs.

Basic goal of effective communication

1. To build relationships - some messages you send may


have he simple goal of building good-will between you and
the receiver.

2. To request- ask for a specific action by the receiver.

3. To inform- you are providing information for use in


decision making, but aren't necessarily advocating a
course of action.

4. To persuade- to reinforce or change a receiver's belief


about a topic and, possibly, act on the belief.

Barriers to communication

1. Filtering -refers to the manipulation of information so


that is will be seen more favorately by the receiver.

2. Selective perception -receiver selectively see and hear


messages based on their needs, motivations, experience,
background, and other personal characteristics.

3. Information overload - refers to the condition in which


information inflow exceeds an individual’s processing
capacity.

4. Emotions - the receiver's feelings affect his ability to


understand any message sent to him. - he cannot receive a
message as clearly as when he is not angry, excited, or
afraid.

5. Language - words do not always mean the same thing


to different people. - this poses a barrier to communication.

6. Communication comprehension -refers to the undue


tension and anxiety about oral communication, written
communication, or both.

7. Feedback - is a essential component of effective


communication.

8. Physical separation - refers to interferences to effective


communication occurring in the environment where the
communication is undertaken.

9. Lack of credibility of the sender - depending on the


credibility of the sender, messages can get through the
channel to the receiver. -if the sender has low credibility, the
message, even if gets through, will likely be ignored.

Improving the communication to organization

1. The message should be improved so it could be easily


understood.

2. The receiver must improve his skill in understanding the


messages sent to him.

ASSESSMENT:
1. What is communication? How important is it in the
organization?
2. What are the components of an effective
communication?
3. Why is face-to-face communication the most
effective?
4. What are the basic methods of interpersonal
communication?
5. What ere the basic goals of communication?

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