[COMMUNITY EMERGENCY RESPONSE TEAM PROGRAM MANAGER COURSE]

CERT Draft Program Plan

Unit 2. Program Goal and Objectives

Instructions:
1. New Program Managers: Draft an overall program goal and 1-2 objectives for your program. These would be a starting
place for the discussion you will have with program sponsors and stakeholders.
2. Existing Program Managers: Enter your program’s overall goal and two objectives. Ask yourself if the objectives are
achievable and appropriate. If not, how might the objectives be revised?

Overall program goal:

Objectives (remember to make them SMART: specific, measurable, achievable, relevant, time bound):
1.

2.

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People who should review the goal/objectives (include an individual’s name, an agency/organization name, or both):

1. 7.

2. 8.

3. 9.

4. 10.

5. 11.

6. 12.

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Unit 2. Program Partners

Instructions:
1. Existing Program Managers: Identify organizations that already provide important partnerships.
2. All Program Managers: Identify organizations in your community that could be targeted for partnership.

Current or Potential Partners

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

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Unit 3. Promoting to Target Audiences

Instructions:
Complete the matrix with ideas for your CERT program.

Stakeholder/Partner Promotional Message Promotional Strategies

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Unit 4. Working with Volunteers

Recruitment
Instructions:
Complete the matrix with ideas for your CERT program. Do not include “word-of-mouth.”

I could try to recruit volunteers here. I could use these elements in the recruitment message.

Opening:
Statement of need:
Statement of solution:
Why volunteer could do job:
What’s in it for the volunteer:

Opening:
Statement of need:
Statement of solution:
Why volunteer could do job:
What’s in it for the volunteer:

Opening:
Statement of need:
Statement of solution:
Why volunteer could do job:
What’s in it for the volunteer:

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Retention
Instructions:
Record ideas for retaining volunteers. Add to the list as you think of new ideas throughout the course.

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Unit 5. Working with Instructors

Instructions:
Complete the matrix with ideas for your CERT program.

These are great instructors I use or would like to use.

1.

2.

3.

4.

5.

6.

I could also look for instructors from these organizations.

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Ideas I want to remember for orienting instructors

Ideas I want to remember for tracking instructors

Ideas I want to remember for managing instructors

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Ideas I want to remember for retaining instructors

Other

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Unit 6. Procuring and Managing Resources

When procuring program resources, I need to think about these management issues:

Resources Factors to Consider

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Some data collection and recordkeeping things I need to do:

Data or Records to Be Collected Best Ways to Collect and Access Data/Records

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Unit 7. Training and Activities

My draft scenario for CERT Basic Training, Unit 5.

Some ideas for tailoring training to my community:

1.

2.

3.

4.

5.

6.

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Sample Training Schedule

Week 8 Before Training Week 7 Before Training Week 6 Before Training Week 5 Before Training

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Week 4 Before Training Week 3 Before Training Week 2 Before Training Week 1 Before Training

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Draft Training and Activity Plan

Objective Plan for Meeting Logistical Needs to Risk to Members Evaluation of

Objective Meet Objective Objective

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Unit 8. Policies and Procedures

(Experienced Program Managers) Do your policies and procedures need to be revised? Consider these
indicators:
• An increase in the number of injuries or ineffective team operations;
• More questions on what are “normal operations” or a feeling of general confusion;
• Requests from CERT members for more training on a particular procedure;
• Inconsistent performance of CERT members;
• Increase in the stress levels of CERT members; and
• Complaints about poor performance from the sponsoring agency, partners, or the community.

Things I need to research and people I need to talk to before we develop (revise) policies and procedures:

Topic of Policy/Procedure Research Needed Individuals to Be Consulted

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Topic of Policy/Procedure Research Needed Individuals to Be Consulted

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Thoughts I had about the policies and procedures we need to develop (policies/procedures or elements that are
specific to our program, e.g., how will our CERT members be activated?):

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

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Unit 9. Program Evaluation

My specific goals and objectives for achieving them (remember to make objectives clear, concise, and
measurable)
Goal #1.

Objective #1:

Objective #2:

Objective #3:

Goal #2.

Objective #1:

Objective #2:

Objective #3:

Goal #3.

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Objective #1:

Objective #2:

Objective #3:

Ideas for evaluating my Goal #___.

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Unit 10. Keeping the Program Going

Three areas where I do well (three strengths):

1.

2.

3.

Three areas where I want additional training:

1.

2.

3.

Three areas I might want to delegate or share:

1.

2.

3.

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Ideas for tasks/activities to add or redesign to make my program maintenance efforts most efficient:

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