Please read this book carefully

to protect your benefit rights

ui.nv.gov

UI
FRAUD
Fraud
Employment Security Division
 Top 10 Things you should
know...
about Unemployment Insurance (UI)
when filing your claim in Nevada

1. Accurately Report the Reason You Are Unemployed. When

you file your claim for benefits, provide the UI office with the exact
reason for your separation so we can best determine your eligibility.
Failure to report your work separation accurately may result in an
overpayment and/or fraud penalties.

2. Report Any Wages You Earn. You must report all gross wages
(before any deductions) in the week they are earned, regardless of
when the wages will be paid. Failure to report wages is consid-
ered fraud, which is a felony in Nevada. Be sure to accurately re-
port all earnings on your weekly claim certification – even those from
self-employment, part-time, or temporary work.

3. Keep Your Information Current. The United States Postal Serv-

ice will not forward UI Benefit Payments, Debit Cards, and other im-
portant UI related documentation. It is a requirement that you
change your address when you relocate (even within the same city
and state) and keep your telephone number up to date.

4. Register With Nevada Job Services. Unless exempt by law, you

must register with Nevada JobConnect, or local Job Service if you
live outside of Nevada, to be eligible to collect UI benefits. Failing
to do so may result in a delay or denial of benefits. JobConnect pro-
vides valuable resources for your use including job referrals, resume
building and re-employment services. www.nevadajobconnect.com

5. Be Available and Actively Searching for Work. In order to col-

lect benefits, you must continually verify that you are able, available
and willing to accept suitable work. You must also search for work
each week you file a claim for benefits. If you do not search for work
during a week in which you file a claim, benefits may be denied.
6. Develop an Effective Work Search Plan. Contact a Nevada
JobConnect office for help with creating a work search plan.

7. Avoid Errors and Ensure Proper Payment of Benefits. To pre-

vent errors in payment of UI benefits thay may result in an
overpayment or underpayment, read all of the information provided
to you when you file your claim.

8. Don’t Delay – Report Your Return to Work. Be sure to report

your hours and earnings on your weekly claim if you continue claim-
ing benefits after you start a job. Do not wait until you receive your
first paycheck to report your hours and earnings. If you have
returned to work full time or are earning more than your weekly ben-
efit amount, you can simply stop filing weekly claims.

9. Follow the Rules to Prevent Committing Fraud. Anyone who

collects UI benefits is legally responsible to know and follow the
requirements set by State Law. Failure to follow the rules can result
in serious consequences such as repaying benefits with penalties,
forfeiting a future income tax refund, losing future eligibility to col-
lect UI benefits, prosecution, or the possibility of a jail sentence.

10. Ask For Help. Navigating through the UI system can be con-
fusing. If you have additional questions, please visit our website or
contact a Telephone Claim Representative for assistance.

UI
FRAUD
Fraud

Report suspected UI fraud at

https://uifraud.nvdetr.org
or call (775) 684-0475, then select option 4.
 Northern Nevada (775) 684-0350
Southern Nevada (702) 486-0350

Long Distance
or
Interstate
(888) 890-8211

Claimant Self-Service (CSS)

— Internet Claim Filing
ui.nv.gov

Appeals Office....................................................(702) 486-7933

Appeals Office Toll Free .......................................(866) 626-0629

An Equal Employment Opportunity Employer/Program

Auxiliary aids and services are available upon

request for individuals with disabilities

TTY: Hearing Impaired Service Only

Northern Nevada Telephone Claim Center ..............(775) 687-1109

Southern Nevada Telephone Claim Center ..............(702) 486-0157

Voice Relay ...................................................(800) 326-6868

 TABLE OF CONTENTS PAGE
Unemployment Facts ....................................................................................................... 2
Unemployment Insurance Facts for Claimants ................................................. 2
Use of My Social Security Number...................................................................... 2
Monetary Requirements .................................................................................................. 2
Where Does the Money Come From? ................................................................. 2
What Types of Claims Are There? ........................................................................ 2
What If I Worked in More Than One State? ....................................................... 3
What Is a Base Period? ......................................................................................... 3
What Are the Wage Requirements?..................................................................... 3
How Is the Weekly Benefit Amount Figured? .................................................... 4
What if Some of My Base Period Wages Are Missing? ................................... 4
Alternate Base Period ............................................................................................ 5
Your Claim ........................................................................................................................... 5
When Does My Claim Start? ................................................................................. 5
Provide True, Accurate and Complete Information ........................................... 6
What Happens When I File My Claim? ............................................................... 6
Eligibility Requirements ................................................................................................... 6
What Are the Requirements for Eligibility? ......................................................... 6
Do Programs Administered by Nevada JobConnect Affect My Eligibility? .. 8
Reemployment Services and Eligibility Assessment (RESEA) &
Reemployment and Eligibility Assessment, Nevada (REAnv) ......................... 8
What if I Refuse Reemployment Services? ........................................................ 9
The Career Enhancement Program (CEP) .......................................................... 9
Must I Register With the Job Service?................................................................ 10
Traveling in Search of Work................................................................................... 10
Reporting Requirements ................................................................................................. 10
If I Accept Odd Jobs or Part-Time Work, Will I Still Be Eligible for
Benefits? .............................................................................................................. 10
Reporting Work, Wages and Self-employment ................................................. 10
What If I Get a Pension or Retirement? .............................................................. 12
Address Changes .................................................................................................... 12
What Information Must I Report? ......................................................................... 12
Moving Out of State ............................................................................................... 12
Reopening a Claim.................................................................................................. 13
Benefit Rights ..................................................................................................................... 13
Suppose I Quit My Job or Get Fired? ................................................................. 13
Who Has the Right to Appeal Eligibility Determinations? ................................ 14
What Happens After I Appeal a Decision? ......................................................... 15
The Day of Hearing ................................................................................................. 15
The Referee’s Decision........................................................................................... 16
Fraud ..................................................................................................................................... 16
Reporting Unemployment Insurance Fraud ....................................................... 17
What if I Am Overpaid? .......................................................................................... 17
Overpayments Due to Fraud or Willful Non-Disclosure ................................... 18
Repayment ............................................................................................................... 18
Bankruptcy ............................................................................................................... 18
Appeals ..................................................................................................................... 19
Do I Pay Federal Income Tax on My Unemployment Insurance? ....................... 19
Can I Receive Information From My Claim File? ..................................................... 20
Benefits Available Under the Trade Act ...................................................................... 20
Keeping Work Search Records ..................................................................................... 21
Filing Weekly Claims ........................................................................................................ 21
How Do I File a Weekly Claim? ............................................................................ 21
How Does QuickClaim Work? ............................................................................... 22
When Do I File My Weekly Claim? ....................................................................... 22
Personal Identification Number ............................................................................ 22
Internet Claim Filing System .......................................................................................... 23
Filing Weekly Claims by Mail................................................................................. 24
Prepaid Debit Card Program ......................................................................................... 24
Finding a Job ...................................................................................................................... 27
Sample Work Search Activity Information ................................................................. 30
Weekly Earnings Log ....................................................................................................... 32
Reminders ........................................................................................................................... 34
2 Unemployment Insurance Facts

Unemployment Facts

UNEMPLOYMENT INSURANCE FACTS FOR

NEVADA CLAIMANTS
The Nevada Employment Security Division is processing your claim
for Unemployment Insurance benefits. If you have any questions
regarding your claim for benefits, contact your Telephone Claim Center
or visit our Internet website listed in the front of this book. Please be
aware that you have certain responsibilities listed in this booklet that
you must fulfill. This booklet contains information on how to file your
weekly claims by internet, telephone or mail. Failure to follow these
instructions will delay action on your claim and may prevent you
from receiving unemployment benefits.
USE OF MY SOCIAL SECURITY NUMBER
You are required to furnish your Social Security number on claim forms
under legal authority of the Internal Revenue Code of 1954. Your Social
Security number will be used for claim processing, gathering statistics and
determining your eligibility for unemployment benefits.
Public Law 98–369 provides for a sharing of income and eligibility verifi-
cation information among certain state agencies. If this information is
requested by any of these agencies, it will be provided to them.
In addition, unemployment compensation information may be requested
and utilized for other governmental purposes, including, but not limited to,
verification of an individual’s eligibility for other governmental programs and
may be subject to verification through computer matching programs with
other agencies, pursuant to applicable federal and state law, including 20
C.F.R. § 603.11, NRS 612.265, and the Privacy Act of 1974, 5 U.S.C. § 552a.
Your Social Security number will also be used to report the unemploy-
ment benefits you receive to the Internal Revenue Service.
The Employment Security Division may require that you present two
pieces of identification, preferably your Social Security Card and
driver’s license, when you file a claim. The department representative will
document what ID you present.

Monetary Requirements
WHERE DOES THE MONEY COME FROM?
Nevada employers pay all costs of Unemployment Insurance. There
is no deduction from your wages.
WHAT TYPES OF CLAIMS ARE THERE?
• A regular Unemployment Insurance claim—Nevada wages only.
 Unemployment Insurance Facts 3

• A federal service or military claim—Can be combined with

Nevada wages.
• An interstate claim.
• A combined wage claim—Combination of Nevada wages and
out-of-state wages.

WHAT IF I WORKED IN MORE THAN ONE STATE?

If you worked in more than one state, you may be eligible for a
Combined Wage Claim. The base period wages from all states in
which you worked are combined, and you may be able to make the
choice of whether you want to file against one state where you worked
or if you want all wages combined. An unemployment claims represen-
tative can explain the options and procedures for filing a combined
wage claim if you think you might qualify for one.

WHAT IS A BASE PERIOD?

Benefits are not based on need, but on your earnings during a certain
period of time—the base period. The more money you made during your
highest quarter, the more your weekly benefit amount will be until you reach
the maximum.
The base period is defined as the first four of the last five com-
pleted calendar quarters immediately preceding your initial claim for
benefits.
If a claim is filed in

OCT JAN APR JULY JAN

NOV FEB MAY AUG FEB
DEC MAR JUNE SEPT MAR
JAN APR JULY OCT APR
FEB MAY AUG NOV MAY
MAR JUNE SEPT DEC JUNE
APR JULY OCT JAN JULY
MAY AUG NOV FEB AUG
JUNE SEPT DEC MAR SEPT
JULY OCT JAN APR OCT
AUG NOV FEB MAY NOV
SEPT DEC MAR JUNE DEC
A LAST YEAR a A THIS YEAR a

the base period is the shaded area

WHAT ARE THE WAGE REQUIREMENTS?
To be eligible for Unemployment Insurance benefits, you must meet
one or the other of the following conditions. You must have base period
earnings:
1. Equal to or exceeding one and one-half times the high quarter
earnings,
4 Unemployment Insurance Facts

or
2. Wages in each of at least three of the four quarters in the past
base period.
Under both conditions, you must earn at least $400 in the high quarter.

HOW IS THE WEEKLY BENEFIT AMOUNT FIGURED?

If you are monetarily eligible, your WEEKLY BENEFIT AMOUNT will
be 1/25, or 4 percent of your highest quarter earnings. This amount
cannot be more than the maximum weekly benefit amount, which is set
by law each year, beginning July 1.
The TOTAL AMOUNT OF BENEFITS for which you may be eligible
will be based on:

A maximum of 26 weeks of your full weekly benefit amount is all that

can be paid in one benefit year unless benefits are extended by law.

WHAT IF SOME OF MY BASE PERIOD WAGES

ARE MISSING?
Your monetary determination shows the wages reported by your
employer(s) during each quarter of your base period. Study this notice
carefully. Be sure that it includes all wages paid during the quarters
shown. Are you missing any wages, including military, federal or
out-of-state wages?
If you believe some wages that you earned are not shown, you
should contact the Nevada Telephone Claim Center and file a
request for redetermination or wage protest. Check stubs, W-2s or
other proof may be submitted. You have 11 days from the mailing
date shown on the monetary determination to make this request.
During a redetermination, continue to file weekly claims, unless
you get a job.
If you become monetarily eligible or your benefits are increased, you
will be paid all the money you are due, provided you have met all other
eligibility requirements and continued to file weekly claims. If the deter-
mination lowers your benefit amount, you may be required to repay any
overpayment of benefits. If you still disagree with the amount of wages
reported after the redetermination, you have the right to file an appeal.
Your appeal rights are explained later in this booklet.
 Unemployment Insurance Facts 5

Please note: If wages are reported for you that you did not earn, you
must report this fact to the Nevada Telephone Claim Center.
A claim may be cancelled for any reason before the 11-day final-
ity date on the monetary determination. Requests should be made
in writing.

ALTERNATE BASE PERIOD

You could be eligible for an alternate base period claim if you do not
meet the wage requirements in establishing a standard base period,
using the first four of the last five completed quarters. The base period
used for an alternative base period is the last four completed quarters
at the time the claim is filed. It is essential you meet all other eligibility
requirements.
If a claim is filed in

JAN APR JULY OCT JAN

FEB MAY AUG NOV FEB
MAR JUNE SEPT DEC MAR
APR JULY OCT JAN APR
MAY AUG NOV FEB MAY
JUNE SEPT DEC MAR JUNE
JULY OCT JAN APR JULY
AUG NOV FEB MAY AUG
SEPT DEC MAR JUNE SEPT
OCT JAN APR JULY OCT
NOV FEB MAY AUG NOV
DEC MAR JUNE SEPT DEC

Your base period is the shaded area. Please notice the first quar-
ter is dropped and the most recently completed quarter is used.
Use of the alternate base period is not a choice. The alternate base
period may only be used if you are not eligible for any benefits using the
first four of the last five completed quarters to calculate your benefit
amount.
If you had an on-the-job injury, you may also be entitled to an
extended base period claim that uses wages prior to your injury. Your
claims representative will explain the requirements to you.

Your Claim

WHEN DOES MY CLAIM START?

Your claim begins the Sunday of the week you first file an
Unemployment Insurance claim.
6 Unemployment Insurance Facts

Benefits cannot be paid for weeks prior to the beginning Sunday of

your claim.

PROVIDE TRUE, ACCURATE AND COMPLETE

INFORMATION
Accuracy is essential when filing a claim for benefits. Report all
facts exactly as they happened. Failing to report all information
accurately is fraud.
Separation information and dates of employment are required for your last
two employers or your last two on-call, temporary, or union assignments.
The Division sends a copy of your claim for Unemployment Insurance to
your last and, in some cases, next-to-last employer. The law allows the
employer to send us any facts that may affect your ELIGIBILITY FOR
BENEFITS, including WHY YOU ARE NO LONGER WORKING
THERE. If you are found to have intentionally or negligently failed to
provide true and accurate information regarding your claim for benefits,
you will be subject to significant financial and administrative penalties.
When you file weekly claims for benefits, you MUST report any and
all work and income derived from that work, including but not limited
to: wages, show-up pay, orientation pay, bonuses, commissions and
payments of a non-cash nature.

WHAT HAPPENS WHEN I FILE MY CLAIM?

Your MONETARY DETERMINATION will be mailed to you. This deter-
mination tells you if you had enough base period wages to qualify for
Unemployment Insurance benefits. Keep in mind, however, this is only
the first step toward determining if you will receive benefits. It does not
mean that your payments will automatically start coming. Your mone-
tary entitlement is explained on your Monetary Determination.
The next step in determining your eligibility is to look at the reason
you became unemployed. Other factors will also be considered to
determine if you will receive benefits. If you are eligible for benefits,
payment will process within approximately 7 days after filing your first
weekly claim. You have the option to automatically transfer funds from
your debit card to your own bank account.

Eligibility Requirements

WHAT ARE THE REQUIREMENTS FOR ELIGIBILITY?

To receive unemployment benefits, you must be:
• Filing your weekly claims as required—Weekly claims filed late
(7 days after week ending date) may be denied. You may file your
 Unemployment Insurance Facts 7

claim using the automated system called QuickClaim or using our

Internet Claim filing system. You must continue to file weekly
claims while awaiting a determination on your eligibility.
• Able to work—You must be mentally and physically able to work
your normal work week.
EXCEPTION: If you should become physically unable to work
while continuously filing for Unemployment Insurance, you must
advise your Telephone Claim Center promptly to protect your ben-
efits. You may be eligible to continue to be paid benefits until such
time as you are offered suitable work.
• Available for work—Be ready to go to work. You must be willing
to accept both full-time and part-time work. You must have trans-
portation and have made necessary child care arrangements. You
cannot have conditions or barriers that prevent you from accepting
work immediately.
• Actively seeking work—To meet availability requirements, you
must make a ‘‘good faith’’ effort to find work. You must use those
methods that a reasonable, prudent person anxious to find work
would use. FAILURE TO CONDUCT AN ADEQUATE WORK
SEARCH CAN RESULT IN A DENIAL OF BENEFITS. To meet
work search requirements, you need to do the following:
(1) You must actively seek work for which you are suited by experience
and/or training. Apply for work in a method that is most likely to
result in employment. Apply to employers who hire people with your
experience and/or training. You must use all means available to find
a job, including your Nevada JobConnect office or the Job Service
office in your area. Make repeat contacts with employers only if you
are encouraged to do so by the employer or if the employer states
there is a chance for a job opening in the near future.
(2) Apply with the individual who has the authority to hire, and file a
written application for work whenever the employer will accept it.
Contact employers during the hours of the day and days of the
week when hiring is normally done.
(3) If you are registered and on the out-of-work list with a union that
has exclusive referral to jobs in your occupation, you must
meet reporting requirements of that union and be available
for dispatch to jobs.
(4) You must be willing to accept the pay and hours that are cus-
tomary in the area for your type of work. If you are unsure of the
prevailing rate of pay or hours for your type of work, ask a divi-
sion representative in the JobConnect office or the Job Service
office in your area. You should be prepared to immediately
accept any offer of suitable work.
(5) You are encouraged to participate in alternate work search activ-
8 Unemployment Insurance Facts

ities that may lead to reemployment. Examples may include

online talent platforms, professional networking sites and events,
job fairs, and online job boards.
(6) You must keep a weekly record of your work search activities.
Work search activity records can be submitted online at
ui.nv.gov. Documentation to support your work search activ-
ities should also be kept as it may be requested at any time.
(Pages for keeping your work search activity record are also
available to print at ui.nv.gov)

DO PROGRAMS ADMINISTERED BY NEVADA

JOBCONNECT AFFECT MY ELIGIBILITY?
REEMPLOYMENT SERVICES AND ELIGIBILITY ASSESSMENT
(RESEA) & REEMPLOYMENT SERVICES AND ELIGIBILITY
ASSESSMENT, NEVADA (REAnv)
The Employment Service (ES) Representatives at Nevada JobConnect
administer both the Reemployment Services and Eligibility Assessment
(RESEA) program and the Reemployment and Eligibility Assessment initia-
tive in Nevada (REAnv). These initiatives are designed to help
Unemployment Insurance (UI) claimants find suitable employment.
The RESEA program and REAnv initiative are approximately a 60 to 90
minute “one-on-one” in person interview at the Nevada JobConnect. These
programs are used to conduct eligibility assessments by reviewing work
search activities and techniques; conduct a job search assessment; dis-
cuss potential and existing barriers to reemployment; develop a work
search plan, reemployment plan, and resume. Reemployment services are
offered which include, job matching, referrals to open job orders and refer-
ral to job search, interviewing and/or resume assistance workshop.
If you are selected, you will receive a notification letter with appointment
day, time, and location. Unless a letter is returned by the United States
Postal Service (USPS), all claimants who are sent letters are considered to
have received them and must report.
If the JobConnect Representative identifies UI eligibility issues, they will
discuss the issues with you and see if it is possible to remove the barrier to
employment. If not, it must be reported to the Unemployment Insurance
Adjudication Department for resolution. Possible issues are: lack of trans-
portation, child care, requirements related to labor market not being met
(e.g., tools, licenses, permits, shift available for, wage requirements), refusal
of a job referral, failure to report to an interview, or refusal of suitable work.
All issues are reported to the Unemployment Insurance Adjudication
Department and may result in a delay or denial of benefits.
The Nevada JobConnect Representative will advise you of work
search requirements for the type of work you are seeking and labor
market information, such as the labor market area, prevailing wage, and
distance to travel. They will also advise you if an issue is identified that may
 Unemployment Insurance Facts 9

affect your UI eligibility, and they will allow you an opportunity to remove the
barrier if possible.
An Eligibility Review Form is used during the RESEA and REAnv appoint-
ments to obtain information from you about your availability for work and
your plans to find work. The form must be completed and returned as
instructed as well as providing your work search activity record. Failure to
complete and return the forms as instructed may result in delay of payment
or denial of benefits.
Subsequent follow-up appointments may be scheduled to discuss work
search efforts, reemployment plan accomplishments, potential barriers, and
provide additional services or referrals. Failure to attend a follow-up appoint-
ment may result in a delay payment or denial of benefits.

PROGRAM EXEMPTION
Claimants who have been granted a waiver of work search from UI,
including members of a hiring hall union, claimants on a temporary layoff
returning to work for their previous employer within four weeks from initial
claim filing, or claimants covered under the Illness & Disability provision, are
excluded from RESEA/REAnv selection.
WHAT IF I REFUSE REEMPLOYMENT SERVICES?
Public Law 103–152 specifies that an individual who is determined likely
to exhaust unemployment benefits and will need job search
assistance must be referred to such services. If you are offered
reemployment assistance by a Worker Profiling and Reemployment
Services Representative and refuse to participate without a justifiable
reason, it may result in a delay or denial of benefits.
THE CAREER ENHANCEMENT PROGRAM (CEP)
The Career Enhancement Program (CEP), sponsored by Nevada employ-
ers, is a training and employment program designed to assist
Unemployment Insurance claimants to return to work through intensified
work search or job skill training that enhances their employability.
The purpose of the program is to place program-qualified, job-seeking
clients into training and retraining programs designed to increase their
potential for employment, and decrease the probability of future unemploy-
ment. It also ensures that Unemployment Insurance claimants continue to
meet eligibility requirements to receive benefits.
You may be randomly selected for the CEP. Should this be the case, you
will receive a letter stating that you have been selected to participate in the
program. Make sure to follow the instructions on the letter, as failure to do
so may cause your claim to be delayed.
However, if you are not randomly selected for the CEP, you may contact
your JobConnect office CEP representative to inquire about becoming a
CEP volunteer.
10 Unemployment Insurance Facts

MUST I REGISTER FOR WORK WITH THE JOB SERVICE?

Unless you are exempt by law, you must meet the work registration
requirements in the state where you live. By filing a UI claim, you are
partially registered for work in Nevada, but need to complete your reg-
istration by visiting a Nevada JobConnect office. If you live outside the
state of Nevada, you must register with your local Job Service office in
your area. You may also be asked to provide proof. Failing to do so may
result in a delay or denial of benefits.
TRAVELING IN SEARCH OF WORK
You are allowed to file weekly claims for benefits from outside your
normal labor market area and residence for a period of two weeks while
seeking work. If you want to continue to file for unemployment out of
the area in excess of two weeks, you need to change your mailing
address, as the Division issues time-sensitive correspondence that
may require a response from you. See the Address Changes section of
this book. For further information, contact the Telephone Claim Center.

Reporting Requirements

IF I ACCEPT ODD JOBS OR PART–TIME WORK,

WILL I STILL BE ELIGIBLE FOR BENEFITS?
You are considered ‘‘UNEMPLOYED’’ in any calendar week during
which you:
Performed no work and earned no wages or worked less than
full-time and were paid less than your WEEKLY BENEFIT AMOUNT.
You cannot be paid unemployment benefits for any week:
(1) If you worked full-time during the week; or
(2) If you had earnings during the week equal to or more than your
weekly benefit amount; or
(3) If you were self-employed during the week, whether or not you
earned any money. The amount of time devoted to self-
employment is considered. Please contact the Telephone
Claim Center if you have a question and are self-employed
less than full-time; or
(4) If you are on a Leave of Absence.

REPORTING WORK, WAGES, AND

SELF–EMPLOYMENT
Failing to properly report work and earnings is a felony in Nevada. If
you are found to have committed fraud, you will be disqualified until
you have repaid the money you received from the fraudulent acts, as
 Unemployment Insurance Facts 11

well as a financial penalty. You will no longer be able to use payable

weeks to repay the over-payment resulting from fraud. IT IS JUST NOT
WORTH IT!
If you work during a week and claim unemployment insurance benefits
the same week, even if you will not be paid until a future date, you are
required to report that work and the gross amount you will receive for those
services. Failure to do so is considered fraud. When you file the claim for
benefits, we ask you, “Even though you may not yet have been paid, did
you work?” If you answer that you did not work and you actually did, you
will be disqualified. No excuses will be accepted. It is your responsibility to
accurately report your employment and income when receiving unemploy-
ment compensation.
You must report any work or any wages earned during the week covered
by the claim. “Wages” means GROSS AMOUNT EARNED before deduc-
tions. Wages must be reported in the week in which they are earned, not
when paid.

Wages include:
• Commissions
• Tips
• Cash/Casual Labor
• Cash Value of Meals (meal allowance per pay)
• Lodging (work in exchange for rent)
• Dividends paid to a Corporate Officer
• Profit Sharing
• Severance/Vacation/Wages-in-lieu/Holiday pay
• 401K and other Deferred Plans
• Other type of compensation for services (working off a debt)
• Military active duty
• Residual pay
• Back pay awards
• Bonus payments

Reporting your tip income correctly is not difficult. You should keep a
daily tip record. The value of noncash tips, such as tickets, passes or other
items of value, is also considered wages.
Seventy-five (75) percent of your gross weekly earnings will be deducted
from your weekly benefit amount each week you report earnings. You will
not receive benefits for any week your earnings equal or exceed your
weekly benefit amount or if you are working full time. While you are work-
ing part time or on call, you must seek other full-time work.
If you work and become unemployed, you must contact the Telephone
Claim Center or use our Internet Claim Filing system to reopen your claim.
12 Unemployment Insurance Facts

WHAT IF I GET A PENSION OR RETIREMENT?

You must inform the Nevada Telephone Claim Center if you receive
any pension or retirement payments such as:
• Private employer plans
• Annuity
• Keogh
• Deferred compensation
Your unemployment benefits may be reduced if you receive income
from any of the sources listed above.

ADDRESS CHANGES
The United States Postal Service will not forward Unemployment
Insurance (UI) Debit Cards and other important UI related documen-
tation. It is a requirement that you change your address when you
relocate (even within the same city and state) and keep your telephone
number up to date. Failure to update your address may result in a delay
or a denial of your benefits.
You can update your address yourself using the Internet UI Claims
System, also known as CSS, at ui.nv.gov. After you log in to CSS, you
arrive on the “Customer Menu” screen. On the left-hand side of the
“Customer Menu” screen, click on the “Claimant Homepage” link
located at the top of the screen. Click on the Change Personal Info
link that will allow you to update your address. This screen will also
allow you to update your e-mail address, name, and registration
information.

WHAT INFORMATION MUST I REPORT

TO THE DIVISION?
You should always report information to the Division when any of the
following occur:
• You plan to be out of the area for more than two weeks.
• You need to file a wage protest due to incorrect or missing wages
on your Monetary Determination.
• You receive or will receive workers’ compensation or unemploy-
ment benefits from another state.
• You are receiving or will receive a pension from a prior employer.

MOVING OUT OF STATE

Unless you belong to a hiring hall union, you must report to your
Employment Service Office in your new state of residence to register for work.
Contact the Telephone Claim Center for proper instructions before you
move out of state. You must also change your address and phone
 Unemployment Insurance Facts 13

number when you relocate. See the Address Changes section of this
book.
Benefits cannot be paid to you if you reside in a country with which
the U.S. has no UI agreement. Foreign residency does not allow you to
readily register for work and continue to report to an Employment
Service’s Office or a hiring hall union.

REOPENING A CLAIM
WHAT HAPPENS TO MY CLAIM WHEN I RETURN TO WORK OR
IF I JUST QUIT FILING?
A benefit claim is valid for one year from the time you filed for unem-
ployment insurance benefits. If you stopped filing because of work or for
any other reasons within your benefit year, payments will stop until you
reopen your existing claim.
If you wish to reopen your existing claim, you must do so following
your separation from work and/or the week in which your gross earnings
are less than your weekly benefit amount. Separation information and
dates of employment are required for your last two employers, or your
last two on-call, temporary, or union assignments. Your reopened claim
will become effective from the Sunday of the week in which you reacti-
vate your claim. Remember to file your weekly claim to receive benefits.

Benefit Rights

SUPPOSE I QUIT MY JOB OR GET FIRED?

Unemployment Insurance is for the benefit of persons unem-
ployed through NO FAULT OF THEIR OWN. Every person has the
right to leave any job for any reason. But if it is determined that you quit
without good cause or were discharged for misconduct in connection
with the work from your last job, you must be denied benefits.
If you worked for your employer for less than 16 weeks, the separation from
your next-to-last job will also be considered in determining your eligibility.
If you were fired, quit your job, or if additional information must be
obtained from you and/or your employer due to a potential issue, you
must file your weekly claim to be called for an interview and to receive
a determination of your eligibility. Continue to file your weekly claim
while you remain unemployed. It may take 21 days (or more) to resolve
the separation issues and make a determination.
If you are disqualified because of the reason for your separation, you
must return to work for an employer who pays Unemployment
Insurance tax and earn your weekly benefit amount in each of the spec-
ified number of weeks. If you satisfy this requirement with subsequent
work and are otherwise eligible, you would no longer be disqualified.
14 Unemployment Insurance Facts

Benefits are not retroactive.

There are other reasons that would result in disqualification. Some of
these are:
• Failing to apply for or accept suitable work
• Participating in a labor dispute
• Receiving disability payments for an on-the-job injury
• Withholding or giving false information may affect your claim
• Seeking or receiving unemployment benefits from another state
while drawing unemployment benefits from Nevada
• Receiving vacation pay, wages in lieu of notice, severance pay, or
deductible retirement equal to or greater than your weekly benefit
amount
• Alien status—If you are not legally authorized to work in the United
States
• Between academic terms
• Returning to work and continuing to file for benefits without report-
ing earnings
When it is determined that an individual has been discharged for
crimes in connection with the work (gross misconduct), wages paid to
that individual by that employer prior to the time of the discharge
cannot be used to determine monetary eligibility to receive benefits.
Gross misconduct includes: assault, grand larceny, arson, embezzle-
ment, sabotage and wanton destruction of property.
The wages earned from that employment cannot be used to deter-
mine monetary eligibility for benefits.
If you are disqualified, found ineligible, or your benefits reduced, you
will receive a written decision—a nonmonetary determination that will
state the reason for the denial.
It is possible you may receive more than one determination on your
claim. It is important you examine each determination carefully to protect
your appeal rights explained below. Any ineligible determination pro-
hibits payment of benefits even though other determinations may
indicate benefits are allowed.

WHO HAS THE RIGHT TO APPEAL

ELIGIBILITY DETERMINATIONS?
You and your former employer(s) have the right to appeal that decision
and obtain a fair hearing before a separate and impartial appeals referee.
An appeal must be filed within 11 days of the date the decision was
mailed to you. You may appeal the decision by sending a letter to the
address shown on the decision requesting an appeal.
Be sure to include your name, Social Security number, and the basis of
your appeal. You must sign your appeal request. You may fax or mail your
appeal.
 Unemployment Insurance Facts 15

WHAT HAPPENS AFTER I APPEAL A DECISION?

When you file an appeal at any level, you must continue to file claims
for the weeks that you remain unemployed. If you are found eligible to
receive benefits, you will be paid for each week that you have filed and
met all requirements of eligibility. Weeks cannot be filed retroactively. It is
your responsibility to make sure claims are filed correctly and on time.
The Appeals Tribunal will send you a ‘‘Notice of Hearing’’ at least seven
(7) days before the hearing. Review the document carefully when it arrives
and note the time, date, location of the hearing, and whether the hearing
will be by telephone. Also review the notice to see what issues may be dis-
cussed at the hearing so you can present your side of the story. If there is
more than one issue involved, you should be prepared to discuss all of
them. You may be represented at the hearing by anyone of your choice,
such as an attorney. However, it is not essential, and most people who
appeal do NOT hire a lawyer.
Any documents that you intend to submit as potential evidence for the
hearing must be submitted to the Appeals Office and any opposing party
at least 48 hours prior to the scheduled hearing date. This is your only
opportunity to present testimony, witnesses and documentation.
For more information, consult the Unemployment Insurance Appeals
pamphlet and/or the Appeals Handbook located online at ui.nv.gov. The
appeal exhibits file is available for your review prior to the scheduled hear-
ing. Log into your online account, select the Appeal Information option
and click on the Marked Appeal Packet link to view the documents.
If there is a language barrier, please inform the Appeals Office that an
interpreter will be needed. An interpreter will be provided.

THE DAY OF HEARING

Read your ‘‘Notice of Hearing.’’ This notice will give you instructions
on how the hearing will be conducted.
The Appeals Office will schedule a hearing in which you and any
other interested party have the opportunity to present testimony either
in person or by telephone.
For telephone hearings, you may be required to call the referee 15
minutes prior to your scheduled hearing time.
Conduct at hearing—All hearings are informal and conducted in a
courteous manner. The referee begins the hearing by identifying the
case name, number, and by referring to the determination under
appeal. The referee identifies all persons present at the hearing and
administers an oath or affirmation to all persons who intend to testify.
All witnesses must testify truthfully.
16 Unemployment Insurance Facts

THE REFEREE’S DECISION

A verbal decision will not be issued at the hearing. A written referee’s
decision will be mailed to you and all other parties. The decision may be
to keep the original decision the same (affirmation); to change it in some
manner (modification); or to reverse it entirely (reversal).
If you or any interested party, including the Division and your former
employer, are dissatisfied with the referee’s decision, you have 11 days
from the mailing date shown on this decision to file a written appeal to the
Board of Review. Include your name and Social Security number, and
attach a copy of the referee’s decision. You must sign your appeal request.
If you or any interested party, including the Division and your former
employer, are dissatisfied with the decision of the Board of Review, all
parties may petition the District Court for appeal. Once the decision has
been made by an Appeals Referee or the Board of Review, no one but
the next appellate level has the authority to intervene.
• File your petition through District Court in the county where the
employment giving rise to the claim was performed.
• The petition must be filed within 22 days of the mailing date of the
Board of Review decision.

UI
FRAUD FRAUD

In 2009 and 2013, Nevada enacted legislation that defined unem-

ployment insurance fraud, imposed significant administrative penalties
for commission of fraud, added financial penalties for the commission
of fraud, and added methods of collecting fraudulent overpayments
from parties not willing to voluntarily repay those amounts. Committing
unemployment fraud is a felony in Nevada.

DON’T JEOPARDIZE YOUR FUTURE BY COMMITTING

UNEMPLOYMENT INSURANCE FRAUD. IT’S NOT WORTH IT!
Fraud is defined as:
• Making any false statement relating to a claim for benefits, or
deliberately failing to provide complete and accurate information
relating to your circumstances.
• Failing to report all work and income from work for each week you
claim benefits.
• Filing a claim for unemployment benefits while incarcerated, or
allowing another person to file a claim on your behalf while you are
incarcerated and not disclosing the fact of being incarcerated.
 Unemployment Insurance Facts 17

• Using a name and/or Social Security number other than your own
legal name and the number issued to you by the Social Security
Administration to file a claim for benefits.
In an effort to ensure that no one else claims benefits using your
name and Social Security number, the Division will ask you personal
identifying information. This information is compared against records
on file with other government agencies, including the Department of
Motor Vehicles and the Social Security Administration, to verify your
identity. This information is kept strictly confidential and is used to pro-
tect you from identity theft. You may also be asked to complete an
identity affidavit, which must be notarized and mailed back to the
Division. You may also be asked to report in person for verification of
your identity. Failure to complete and return the form as instructed, or
to appear for an appointment to verify your identity, may result in delay
of payment or denial of benefits.
Employers report the names and Social Security numbers of their
newly hired employees. The Employment Security Division’s computer
system matches the employer’s information with benefit payments and
investigates all cases where it appears a person worked at the same
time they filed for unemployment benefits. The Division also verifies
work search activities, school attendance, and job separations. You
MUST tell us about anything that keeps you from working or looking for
work. You MUST truthfully answer all questions that affect your rights
to benefits. Withholding information is just as serious as giving false
information. If you knowingly make a false statement or fail to disclose
information to get benefits, you may be prosecuted. If you are found
to have committed fraud, you WILL be disqualified until all money
is repaid, plus any penalties and interest. The Nevada Employment
Security Division has legal authority to intercept your Federal
Income Tax Refund, garnish your paychecks and prosecute you for
felony theft.
REPORTING UNEMPLOYMENT INSURANCE FRAUD
If you have any information about unemployment fraud, please con-
tact our Investigation Unit at (775) 684-0475 and select option 4, or you
may submit a tip on the Division’s website https://uifraud.nvdetr.org.
The information you provide will be kept confidential.
WHAT IF I AM OVERPAID?
Occasionally, benefits are improperly paid. Overpayments may occur
for a variety of reasons that may include, but are not limited to, claimant
error, appeal reversals, fraud, failure to report earnings or income, or
Division errors. All overpaid benefits must be repaid to the Division.
IF YOU ARE OVERPAID UNEMPLOYMENT INSURANCE BENE-
18 Unemployment Insurance Facts

FITS, the Division will notify you. If you were not at fault for creation
of the overpayment, the Division may withhold your weekly benefit
entitlement and apply that amount to repay the overpayment. You may
be eligible for a reduced weekly withholding. Contact the Benefit
Payment Control Collections office at (775) 684-0475 to discuss your
eligibility for this option. You may also apply for this option through the
Telephone Claim Center.

NON-DISCLOSURE
The Division will take civil and criminal action to collect fraud over-
payments if no repayment is received.
Benefits may not be withheld to repay the fraudulent amount
received except in circumstances where you have been making good-
faith efforts to repay the amount overpaid and subsequently become
unemployed through no fault of your own, upon approval of the
Administrator. This change in the law has the effect of leaving a person
disqualified for fraud ineligible until they repay all benefits received due
to the fraud, as well as any penalties and interest. Nevada has legal
authority to intercept any Federal Income Tax refund you may be due
to recover fraudulent overpayments that have not been repaid and can
require your employer to recover on behalf of the Division by garnish-
ing your paycheck up to 25% of your pay.

REPAYMENT
You will be directed to repay the amount by mailing in a check or
money order made payable to the Nevada Employment Security
Division. Be sure your name and Social Security number is written on
your check or money order. However, if you are unable to pay the
amount in full, a repayment agreement can usually be arranged that will
allow you to repay the overpaid amount in monthly installments.
If you feel that repaying the overpayment would cause you extreme
hardship, you may request that the overpayment amount be waived.
Waiver request must be in writing and include all financial and/or per-
sonal circumstances to support your claim of hardship. Waivers
CANNOT be granted if the overpayment is due to fraud or willful
non-disclosure, regardless of the hardship.

BANKRUPTCY
Unemployment insurance benefit overpayments are eligible to be
discharged via bankruptcy if the overpayment is not due to fraud or
willful non-disclosure. Should you file bankruptcy, you must advise the
court as to why you were overpaid. If you fail to disclose a fraudulent
act that resulted in the receipt of benefits, the court may dismiss your
bankruptcy petition.
 Unemployment Insurance Facts 19

APPEALS
You have the right to file an appeal to any amount overpaid. If your
overpayment was caused by a determination, you must appeal the
Notification of Overpayment letter. You must file your appeal within the
date requirements stated on the Notification of Overpayment. You will
be notified of the date and time of the appeal hearing.

DO I PAY FEDERAL INCOME TAX ON MY

UNEMPLOYMENT INSURANCE?
The Employment Security Division is not qualified to answer income tax
liability questions. Please contact the Internal Revenue Service for
answers to questions regarding your Federal Income Tax liability.
Section 121 of the Tax Reform Act of 1986 amended the law to provide
that all unemployment benefits received are considered gross income.
You may choose to withhold Federal Income Tax from your unemploy-
ment insurance weekly benefits. The amount withheld must be 10 percent
(10%) of your gross weekly entitlement. If your weekly entitlement is
reduced because of earnings, child support, pension or overpayment
offset, and the balance is less than 10 percent, the entire balance is with-
held. Taxes must be withheld to the extent funds are available. If you wish
to change your Federal Income Tax deduction from your Unemployment
Insurance benefits, log in to CSS, on the “Customer Menu” screen, click
on the “Claimant Homepage” link located at the top of the screen. Click
on the Change Personal Info link that will allow you to change your
Federal Income Tax deduction.
WARNING: You will be furnished a 1099-G by January 31 of the
BENEFITS PAID for the PREVIOUS YEAR. The IRS will be given the
same information. Be sure to keep us informed of any address change.
If you have not received your 1099-G by February 15, you may
view and print a duplicate by logging in to your claimant account
at ui.nv.gov. You may also send a written request for a duplicate
notice by mail or fax to:
EMPLOYMENT SECURITY DIVISION
ATTN: UI BENEFITS—MONETARY UNIT
500 E. THIRD STREET
CARSON CITY, NEVADA 89713
FAX: 775-684-0463
20 Unemployment Insurance Facts

I M P O R TA N T
CAN I RECEIVE INFORMATION FROM MY
CLAIM FILE?
While you are filing for benefits, you will receive important doc-
uments about your claim. Keep these documents for your records
in case you need information about your claim to give to other
agencies, insurance, mortgage and credit card companies, future
employers, etc. If you misplace the documents you have
received, some of the documents sent to you can be obtained by
clicking on the “Determination History” link found on the
“Customer Menu” screen after you have logged in to CSS.
Confidentiality and disclosure of information—The
Employment Security Division is restricted by law, in most cases,
from providing copies of claim documents, answering question-
naires or verifying information about your claim. For this reason,
it is very important for you to keep copies for your records of all
documents and messages you receive about your claim.
Although you may have originally provided the information, the
Division may not be able to give information about your claim to
you or anyone else if you need it for the purposes listed above.

BENEFITS AVAILABLE UNDER THE TRADE ACT

If you were laid off as a result of competition from imports, you may
be eligible for TRADE READJUSTMENT ALLOWANCES (TRA/TAA) and
other worker benefits under the Trade Act of 1974.
OR
If you were laid off as a result of your employer being affected by
imports from Canada or Mexico, or by relocation of production to those
countries, you may be eligible for North American Free Trade
Agreement (NAFTA) allowances and other worker benefits under the
North American Free Trade Implementation Act, Public Law 103–102.
Benefits may include:
• Relocation and job search allowances
• Training assistance
• Weekly readjustment allowances
• Job search assistance
• Employment services
If you think you qualify for these benefits, contact your local Nevada
JobConnect or Employment Service office. A representative will assist
you in filing worker petitions or claims.
 Unemployment Insurance Facts 21

KEEPING WORK SEARCH ACTIVITY RECORDS

YOU MUST KEEP A RECORD OF YOUR WORK SEARCH ACTIVITIES,
INCLUDING SUPPORTING DOCUMENTATION. YOUR WORK
SEARCH WILL BE VERIFIED. Work search activity records can be
submitted online at ui.nv.gov. During an Eligibility Review Interview,
you will be asked what you did to try to find a job.
FAILURE TO PROVIDE YOUR WORK SEARCH ACTIVITY
RECORDS WHEN REQUESTED MAY RESULT IN A DENIAL OF
BENEFITS.

Filing Weekly Claims

How Do I File a Weekly Claim?

There are two steps to UI claims filing.
1. Establish a claim for benefits, either by telephone or using the
Internet Claim Filing System.
2. Certify a week of unemployment and request a weekly
benefit payment.
When you establish a claim for benefits, you have not requested a week’s
payment. You have created a claim. A new claim for benefits is available for
one year from the date the claim is filed, or until all available benefits have
been exhausted. If you return to work and again become unemployed within
that year, you will file an additional claim for benefits on the existing year.
To receive a weekly payment, you must call into our weekly claim filing
system, called QuickClaim, or use the Internet Claim Filing System the fol-
lowing Sunday and request payment for the week. You may not claim a
week’s payment until the week is completed.
For example, you create a claim for benefits on Friday, January 3. The
claim week ends Saturday, January 4. You may claim the week ending
Saturday, January 4, any time between Sunday, January 5, and Saturday,
January 11.
Claimants who are not requesting payment for the week, but wish to
keep their claim current, may answer no to the question, “Do you want to
file for the week…” After four consecutive weeks of reporting earnings over
your weekly benefit amount, or indicating you do not wish to file for the
week, the system will require you to reopen your claim to continue filing.
Claims become effective the Sunday prior to the date the new or addi-
tional claim is filed. You may request to have your claim backdated if you
wish to claim a week prior to the week you file the claim. Backdate requests
will be reviewed for cause before being processed and may be denied if
good cause does not exist.
22 Unemployment Insurance Facts

HOW DOES QUICKCLAIM WORK?

To file a weekly claim for Unemployment Insurance benefits, obtain
benefit payment information, or your benefit balance, just dial the
QuickClaim telephone number for your area: Northern Nevada call
(775) 684-0350, Southern Nevada call (702) 486-0350, or Rural
Nevada/Interstate call (888) 890-8211. The first time you call, it may
take four or five minutes to file your claim. It is important that you listen
to each question before answering.
If you have any problems or doubts about how to answer the questions
or how to file your weekly claim, contact the Telephone Claim Center.
IMPORTANT: You must receive confirmation that your claim has
been accepted.

WHEN DO I FILE MY WEEKLY CLAIM?

The telephone QuickClaim system will accept claims for the prior
two weeks only. The Internet Claim Filing System will accept claims for
all available (unfiled) weeks.
It is important that you file your claim for the previous week within
fourteen (14) days of the week ending date. If you do not file within
fourteen days, your claim may be considered untimely and poten-
tially disqualifying. You must contact the Telephone Claim Center
to resume filing your weekly claims.
EXAMPLE: Because the claim week ends at midnight Saturday, to file
for the week ending February 10, the last day to file would be Saturday,
February 24. If you have not filed your weekly claim by that date,
you must contact the Telephone Claim Center to provide additional
information.
REMEMBER: You must file every week to be paid Unemployment
Insurance benefits weekly.

PERSONAL IDENTIFICATION NUMBER

Our systems require that you enter a Personal Identification Number
(PIN). Your PIN protects you from having another person file your claim
or obtain information about your claim.
NEVER TELL ANYONE YOUR PIN. Your PIN is your electronic
signature for claiming and receiving Unemployment Insurance benefits.
You are responsible for all activity on your claim, which is part of your
permanent record.
Be sure to select a PIN that will be easy for you to remember since
you must use it each time you file a claim or receive benefit information.
Do not select a number that will be easily guessed by another person,
such as all similar digits or consecutive numbers.
The first time you select the claim filing or benefit inquiry functions on
the QuickClaim system, you will hear the following:
‘‘At this time, you must select a new Personal Identification Number,
or PIN.”
 Unemployment Insurance Facts 23
NOTE: You will enter that PIN on all subsequent calls to
QuickClaim.
If you forget your PIN or if you believe someone else knows your PIN,
immediately contact the Telephone Claim Center and advise them that
you need to change your PIN. Our claims representatives do not know
your PIN, but will arrange for you to establish a new one.

INTERNET CLAIM FILING SYSTEM

ui.nv.gov
The Nevada Employment Security Division has an Unemployment
Insurance Claim Filing System for the Internet. Any instructions or
availability of additional services listed on the website supersede
information in this booklet.
You can use the Internet Claims System if you:
• Wish to establish a new claim for benefits.
• Are no longer working, or working fewer hours and wish to
reopen your Unemployment Claim.
• Wish to file a weekly claim for Unemployment Benefits.
• You have an existing Nevada Unemployment Claim.
Services Available:
• Personal information changes such as address, phone number,
and e-mail addresses.
• Information regarding your Unemployment Claim.
• View and print duplicates of correspondence and notices.
When you can use this system:
• Hours: Every attempt will be made to have the Internet Claims
System available 7 days a week, 24 hours a day.
• Maintenance: The Internet Claims System will be down for main-
tenance periodically. When there is a scheduled maintenance, the
Division will post it. However, there are times when the Division is
unable to predict when maintenance is required. Every attempt will
be made to inform users of the system status.
System Requirements:
• The Internet Claims System works best with current versions of
Internet Explorer, Chrome or Firefox. Use of this application with
other browsers may produce unpredictable results.
• Your browser must be JavaScript enabled.
• A full description of the system requirements is available at
ui.nv.gov.
24 Unemployment Insurance Facts

FILING WEEKLY CLAIMS BY MAIL

If you are not able to file your weekly claims using the QuickClaim
or Internet Claim Filing system (i.e. you have a disability or language
barrier), you can request to file your weekly claims by mail. This request
must be submitted in writing and must include the reason why you are
only able to file by mail. If your request is approved, you will be mailed
a weekly claim filing form that can be returned via mail.

PREPAID DEBIT CARD PROGRAM

If you do not already have a debit card for unemployment insur-
ance, you will receive one within 7 to 10 days of filing a claim.
The card is valid for three years of claim filing.
If you are eligible to receive benefits, the payment for your first
claim will be issued within approximately 7 days.
Weekly claims filed thereafter will be paid and loaded on the
card within 48 hours of filing for an eligible week.
You must activate the MasterCard® prepaid debit card prior to
using it.
Card account numbers and transaction details are not used
for any other purpose than paying unemployment insurance.
Use the Internet or contact the Telephone Claims Center for all
matters regarding your claim.
Contact the MasterCard® Call Center for all matters concerning
your debit card, such as:
• Issuing and Activating the Card
• Cardholder Information
• Personal Identification Number used for Debit Card
• Replacing Lost, Damaged or Stolen Cards
• Balance Inquires
• Fees Associated with Use of the Debit Card
Nevada’s Employment Security Division (ESD) will post your pay-
ments to your personal MasterCard® prepaid debit account for your
convenience. You are not allowed to spend more than the amount of
funds posted to your account.
Benefits of the MasterCard® Debit Card:
• Automatic funds transfer of unemployment benefits to a checking
or saving account.
• Customer service toll-free number to answer questions and obtain
your balance.
• Web access to your account and personal transaction history.
• Access to your funds anywhere MasterCard® debit cards are
accepted.
Fees can be avoided by using your card to make purchases and
get cash back at merchants, and by using Bank of America and
Allpoint ATMs.
 Unemployment Insurance Facts 25

Making Purchases
Purchase with a signature:
• Present or swipe your card.
• Choose “credit”.
• Sign, take your card and receipt.
Purchase with a PIN (Personal Identification Number):
• Swipe your card.
• Choose “debit” and enter your PIN.
• If needed, ask for cash back.
• Take your card, cash and receipt.
Accessing Cash
Getting Cash at an ATM:
• Insert your card and enter your PIN.
• Select “checking” and enter the amount to withdraw.
• Take your card, cash and receipt.
To get cash at a bank or credit union that accepts MasterCard:
• Verify your available balance.
• Present your prepaid debit card and ID to the teller.
• Request the dollar amount you want from your balance.
• Take your card, cash and receipt.

Schedule of Bank Fees

Bank fees for Nevada Unemployment Insurance Debit Card
transactions will be charged to your account as they occur on
a daily basis.
Services with NO fees:
• Purchase Transactions:
(At Merchants, signed, using PIN, online, phone or mail purchases)
• ATM Transactions:
Bank of America or Allpoint ATM Withdrawal (in the U.S.)
ATM Inquiries (all ATMs)
Declined Transactions (ATMs only)
• Other Services:
Teller Cash Access (Available at financial institutions that accept
MasterCard) (Limited to available balance only)
Card Replacement (in the U.S.)
Account Alert Service
Online Funds Transfer
Online, Automated, Live or International Customer Service Inquiry
Mailed Account Statement
Account Closure Check Issuance
26 Unemployment Insurance Facts

Services with fees:

• ATM Transactions:
Non-Bank of America or non-Allpoint ATM ($1.25 per transaction)
ATM Withdrawal International (all ATMs outside U.S.) ($1.25 per
transaction)
• Other Services:
Emergency Cash Transfer (in the U.S.) ($15.00 per transaction)
Card Replacement- Express Delivery (additional charge) ($12.00
per request)
International Transaction Fee (2% of U.S. Dollar amount of transaction)
Allpoint ATM Locator:
http://www.allpointnetwork.com/locator.aspx
Customer service is available 24/7 for inquires about your card.
Online: www.bankofamerica.com/nevadauidebitcard
Phone (toll free): 1-888-339-8569
TTY (toll free): 1-866-656-5913 or Nevada Relay 711
Outside U.S. (collect): 423-262-1650
Call immediately if your card is lost or stolen.
 Unemployment Insurance Facts 27

FINDING A JOB

MAKE YOUR JOB SEARCH WORK FOR YOU

Nevada’s Employment Security Division (ESD) is your full-service,
no-fee employment resource. For more than 60 years, the Division has
served the needs of Nevada’s job seekers through a statewide network
of offices providing a full line of employment services.
• Career Information System—The Nevada Career Information
System is a comprehensive career guidance system that provides
information and exploration tools to people throughout Nevada.
• Job Opportunities—Nevada JobConnect has lists of jobs
received from employers in your community, as well as listings of jobs
throughout the state. The office can and may refer you to any job open-
ing for which you are qualified.
• Job Search Online—Internet Services available at no cost.
• Job Search Workshops
• Resource Centers—Nevada JobConnect Offices offer computers,
fax machine, telephones and copiers to assist in your job search.
• Veteran Services—The Veterans Employment Service provides
one of the highest quality job referral and placement systems in the
nation. Employer job orders immediately gain statewide exposure to
Nevada’s labor force. And, for hard-to-find specialized workers, our
affiliation with America’s Job Bank offers exposure to employer job
openings in employment service offices throughout the nation.
• Vocational Counseling—All job seekers can take advantage of
vocational counseling for help in making career decisions applicable in
today’s job market. By arranging an appointment with a trained
employment counselor, job seekers can assess their goals and inter-
ests, develop an effective job search plan, gain useful contacts, and
receive valuable suggestions.
• Trade Adjustment Assistance (TAA)—If foreign imports or free
trade have affected your job, the Department of Employment, Training
and Rehabilitation’s Employment Security Division administers the U.S.
Department of Labor’s program designed to assist individuals who are
unemployed as a result of foreign imports or free trade. The program,
Trade Adjustment Assistance (TAA), helps dislocated workers find suit-
able employment at an equal or higher skill level.
28 Unemployment Insurance Facts

LOOKING FOR WORK ON YOUR OWN

Find out what companies or employers hire workers who do your
kind of work.
Any or all of the following sources can be very helpful in obtaining
information on where job openings exist. Expand your job search to
include:
• Former employers
• Friends and relatives
• Unions
• Trade journals
• Private employment agencies
• Federal, state, county, and local governments
• Community service organizations
• Yellow pages in the telephone directory
• Newspapers—classified ads, news articles about new plants,
company expansions and business trends
• Professional and trade organizations
• Online job searches
• Job seminars and job fairs
• Professional networking sites and events
• Online talent platforms
 Unemployment Insurance Facts 29

HOW TO HANDLE JOB INTERVIEWS

(1) When you have a job interview, arrive on time.
(2) Your personal appearance is important! Be neat, clean, and
dressed ready to start work.
(3) Try to relax. Avoid gum chewing, fiddling with a purse or jingling
coins in your pocket.
(4) Be ready to talk about the kind of work you have done and skills
you have to offer.
(5) Be prepared to furnish names and addresses of former employ-
ers, dates worked, your Social Security number, and permits or
licenses, if required.
(6) Speak clearly and answer questions honestly. Be businesslike
and brief.
(7) If the interview does not result in your being hired, thank the inter-
viewer for his/her time and ask about any openings elsewhere in
the company.
(8) After applying at one business, try other nearby companies.
The more places you try, the sooner you will find a job. To increase
your chances of finding work, we also suggest you:
(1) Avoid repeat contacts with the same employer unless the
employer encourages you to try again.
(2) Ask only for the types of work you are willing and qualified to take.
(3) Apply for a job by mailing résumés only if this is the customary
way to find work in your occupation.
(4) Always contact employers during the hours of the day or days of
the week in which business is normally conducted and they are
more likely to consider the hiring of new employees. Do not apply
during lunch hours or after working hours.
(5) Always go alone to a job interview.
(6) Attend one of the Group Job Search Workshops offered at or
through JobConnect offices to improve your work search skills.
30
 31

WORK SEARCH ACTIVITY ADVISEMENT

You MUST complete a weekly work search activity record for each
week you file for unemployment benefits. It is your responsibility to
provide the required information. Work search activity records may be
reviewed at any time by both the Telephone Claim Centers and the
JobConnect Offices, and you may be required to provide supporting
documentation. You must conduct several different work search activ-
ities each week using methods customary to the occupation you are
seeking. Failure to provide weekly work search activity records may
result in a delay or denial of your benefits. A work search activity record
can also be completed at ui.nv.gov.
32 Unemployment Insurance Facts
Unemployment Insurance Facts 33
34 Unemployment Insurance Facts

REMEMBER, YOU MUST ALWAYS:

• Include your Social Security or Claimant ID number any time you

write, fax, or call concerning your claim.
• Let us know about anything that could keep you from working or
looking for work.
• Tell us about any job offers or job referrals you received and/or
refused.
• Tell us about any work you did or any wages you earned in each
week you claim. Remember, report wages when you do the work,
not when you get paid.
• Be ready, willing and able to take any offer of suitable work.
• The “Claimant Homepage” on CSS is your dashboard that provides
an overview of your claim history and payment history. The “Claim
History” screen will display the amount you were paid, your remain-
ing balance, and any overpayment balances you may have on your
account. The “Payments” section contains a list of your payment
history.
• Restart your claim if you stop reporting for any reason or earn more
than your Weekly Benefit Amount and wish to begin receiving
benefits again.
• Carefully read any letters or forms you receive and follow the
instructions.

CLAIMS ARE CHECKED FOR ABUSE OF THE

UNEMPLOYMENT INSURANCE PROGRAM

Each claim is thoroughly checked! All claims are matched by a

computer to find out who worked while claiming benefits. Failure to
report earnings while working and filing is fraud. Violators are disquali-
fied from receiving benefits for up to 52 weeks or until all improperly
received benefits are repaid, whichever time period is longer. All cases
of fraud are punishable by prosecution resulting in fines and/or jail time.

You must volunteer full information about anything that affects your
claim. Withholding information is just as serious as giving false
information. In any case, money improperly received must be repaid.
Take our word, it’s not worth it!

NUCS 4001 (NSPO Rev. 12-17) (O) 4275 L

 NEVADA JOBCONNECT LOCATIONS/ZIP CODES
AND PHONE NUMBERS
Henderson ......................4500 E. Sunset Rd., Suite 40 89014 ..........(702) 486-0300
Las Vegas........................3405 S. Maryland Parkway 89169 .............(702) 486-0100
North Las Vegas..............2827 Las Vegas Boulevard
North 89030..........................................(702) 486-0200
Carson City .....................1929 N. Carson Street 89706 ....................(775) 684-0400
Reno................................4001 S. Virginia Street 89502
(Reno Town Mall, Suite H) ............................(775) 284-9600
Sparks.............................2281 Pyramid Way 89431 ..........................(775) 284-9520
Elko .................................172 Sixth Street 89801 ..............................(775) 753-1900
Ely ...................................1500 Avenue F, Suite 1 89301 ...................(775) 289-1616
Fallon ..............................121 Industrial Way 89406 ..........................(775) 423-5115
Winnemucca ...................475 W. Haskell Street 89445......................(775) 623-6520

For assistance with finding a job, register at a Nevada JobConnect

office nearest you. To find a location near you, or to obtain more
information about skill training, visit www.nevadajobconnect.com.

DETR
Nevada Department of Employment,
Training and Rehabilitation

DETR - a member of America’s Workforce Network

UI
FRAUD
Fraud
A N G O OD G O
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NM
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N E VA D A
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NEVADA
TAXPAYERS
ASSOCIATION

January 2018
Employment Security Division
500 E. Third Street
Carson City, NV 89713
First Class