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Ehs404: Total Quality Management

This document outlines the modules of the EHS404: Total Quality Management course. The 5 modules cover topics such as quality strategies and competitive advantages, managing organizations for quality, quality control and improvement tools, quality circles and statistical process control, and customer focus. The course uses textbooks on quality planning, analysis, and management as well as reference materials on total quality management.

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28 views1 page

Ehs404: Total Quality Management

This document outlines the modules of the EHS404: Total Quality Management course. The 5 modules cover topics such as quality strategies and competitive advantages, managing organizations for quality, quality control and improvement tools, quality circles and statistical process control, and customer focus. The course uses textbooks on quality planning, analysis, and management as well as reference materials on total quality management.

Uploaded by

raghu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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EHS404: TOTAL QUALITY MANAGEMENT

Module I 8 hours

Quality, Strategic Planning and Competitive Advantage: Brief history, definitions of


quality, quality in manufacturing and service systems, quality and price, quality and
market share, quality and cost, quality and competitive advantages. ISO 9000, 14000.

Module II 8 hours

Managing and Organization for Quality: Quality policy, quality objectives, leadership
for quality, quality and organization culture, cross-functional teams, supplier/customers
partnerships.

Module III 8 hours

Quality Control and Improvement Tools : Cheek sheet, histogram, pareto chart, cause
and effect diagram, scatter diagram, control chart, graph, affinity diagram, tree diagram,
matrix diagram, process decision program chart, arrow diagram, acceptance sampling,
process capability studies, zero defect program (POKA-YOKE).

Module IV 8 hours

Quality Circles: Concept and total quality through bench marking, Japanese 5-S, quality
management systems QS 9000, ISO 14000. Statistical process control: Control chart - X-
R, P, np and C Charts, benefits of control charts and applications (10 %).

Module V 8 hours

Customer Focus: The customer-driven quality cycle, quality function deployment,


customer satisfaction measurement techniques, customer relationship management
techniques.

Text Book(s)

1. J.M. Juran, F.M. Gryna, Quality Planning and Analysis, McGraw-Hill, 1993.

References

1. J. Bank, Essences of Total Quality Management, Prentice Hall, 2007.

2. Joel E. Ross, Text and Cases, Total Quality Management, St. Lucie Press, 1995.

3. D.L. Goetsch, S. Davis, Introduction to Total Quality, Prentice Hall, 2002.

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