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Sr. No Designation Job Roles

SKSS has developed a process to regularly obtain feedback and support from candidates who have been placed. Their placement retention and tracking managers maintain contact through visits, calls, meetings and social media. Feedback is collected weekly or monthly to understand work conditions, safety, payments, recruiter communication and overall experience. Support is also provided on-site, by phone, or off-site. Placement activities are reviewed monthly, analyzing satisfaction, skills, career goals, and upskilling plans to ensure better retention.

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Kumar Udit
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71 views

Sr. No Designation Job Roles

SKSS has developed a process to regularly obtain feedback and support from candidates who have been placed. Their placement retention and tracking managers maintain contact through visits, calls, meetings and social media. Feedback is collected weekly or monthly to understand work conditions, safety, payments, recruiter communication and overall experience. Support is also provided on-site, by phone, or off-site. Placement activities are reviewed monthly, analyzing satisfaction, skills, career goals, and upskilling plans to ensure better retention.

Uploaded by

Kumar Udit
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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DOC119: Description of proposed process of staying in touch with placed candidates and

obtaining their feedback and pain areas, parameters on which feedback will be obtained,
schedule and frequency of contact

We at Shree Krishna Shiksha Samiti (SKSS), have prepared a process for staying in touch with placed
candidates and obtaining their feedback and pain areas. We have also prepared a process to collect
their feedback on regular basis as per following details:

Sr. No Designation Job Roles


1 Placement Head Monitors placement ratio, PPS status and
coordinate accordingly with concerns
2 Placement Manager Get in touch with employer and generate
new and better vacancies
3 Placement Coordinator Coordinate with Centers and Employers
for placement drive
4 Placement Tracking Manager Regularly in touch with candidates and
solve their local issues at job location
5 Placement Retention Manager Coordinate with candidates and support
them for retention

1. Our Placement Retention Manager and team tries to maintain a familiar relation
with every candidate who has been placed and as being noticed of home
sickness.
2. Our Placement Tracking Manager and team is being regularly be in touch with
our placed candidates for the local support and understandings of
issues/struggles faced during working at unknown/new work location.
3. Support to our candidates by our placement tracking & retention team is
available 24x7.

Process to obtain Feedback From Placed Candidates


It is the most difficult part of the entire project especially with most of the Government
agencies making it mandatory to track the students for various time periods after they
are placed. Over a period of time it was observed that students placed with any
company lost contact with their respective PIA’s due to change of job, change of
contact numbers or loss of interest of the placed trainee to maintain contact with PIA
because he/she sees no value in it.
We have deployed a separate placement tracking and retention team to support the
placed candidates and continuously obtaining their feedbacks to maintain the better
retention rate. Our placement team follows the steps for the feedback:
1. Industrial Visit twice in a month.
2. Telephonic Feedback (weekly).
3. Organizing monthly placed candidates meet.
4. Regularly in touch via Social Media (viz. WhatsApp, Facebook, LinkedIn etc.)
5. SMS

Feedback will take on below questions:

 How far the work place from your residence and how much time taken to go
there, whether any difficulties to reach there at your work place from your
residence?
 How is the accommodation and facilities provided by the employer?
 How good the safety and security at your work place?
 Is your salaries and accommodations provided on time?
 How well did your recruiter understand your personal goals for job placement?
 How would you rate the match for the position you were hired for?
 During which stages of the recruiting process did you have the best
communication with your recruiter?
 During which stages of the recruiting process did you have the least effective
communication with your recruiter?
 Did your recruiter give you an accurate and thorough understanding of the hiring
process, role, and company?
 How would you rate your overall experience with your employer?
 How likely are you to recommend your employer to your other training fellows or
candidates?

Sr.No Activity Frequency Schedule


1 Work Location Visit Twice a month 1st and 3rd week of the month
2 Tele calling Weekly Thursday/Friday/Saturday
3 SMS/Whatsapp Daily Morning Quote

Post Placement Support


Provide ‘in-work’ support to help with induction and settling-in
Help connect Trainees to business mentors and support networks
Provide our Maximum Support to the Trainees
On Site Support
For some Trainees (Employees) onsite support is a great way to ensure Employee and
Employer relations are at their best. By Mosaic visiting Employers onsite, Employees are
able to express their concerns; it creates transparent opportunities of open discussion
around ongoing employment. When a Training provider, Trainee (Employee) and
Employer are all on the same page, the chance of relationship breakdown is greatly
minimized visits to local employers before any placement to develop a strong
relationship and to improve retention rates for Trainees placed with these employers’
visits to Trainees at work following placement to identify and deal with any emerging
issues in partnership with the employer
Phone Support

For some Trainees (Employees), a simple call each fortnight is all the support that they
need. Some work environments are quite stressful, especially when trying to manage a
disability and knowing that they have a Professional support just a phone call away can
produce the peace of mind needed to carry out their roles effectively. We also
understand that some people are working in an environment in which they don't feel
comfortable disclosing their disability. Phone support is a way of Mosaic supporting their
Trainees without the Employee feeling that their employment is compromised.

Off Site Support


For some Working Trainees, a fortnightly catch up at our training Center is the way they
utilize Mosaic Post Placement Support. These appointments are a chance for celebrating
milestones / career progression, discussing work place politics or even just a chance for
Trainees to get something off their chest. It is also a great chance to look for further
work if the hours being worked are not satisfactory.

Out-of-hours support for job seekers so they can access help in their free time (for
example, a Saturday and Sundays)

REVIEW OF THE PLACEMENT ACTIVITIES

A monthly report of the placed candidates to be submitted to the Placement head. An


analysis of the report would be done taking into consideration the following factors:
1. Candidate’s satisfaction in the current job based on the candidate’s attendance and
the interaction with the employer.
2. Gaps in the skill required by the candidate in the current job.
3. Plan for upgrading the skill of the candidate to ensure better retention.
4. Candidate’s aspiration on career growth.
5. Possible avenues and plan for upskilling of the candidate.
The report is then submitted to the Operation Head for review. The Upskilling plans are
then shared with the candidates and then handholding would be done as per the
aspiration of the candidate.

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