Naval K.

Sharma
+91-9717773846
[email protected]
[email protected]

Objective
To work in an inspiring environment, putting my best efforts to get customer delight and satisfaction. To give best business level
Implementation,support while improving technical and professional skills on new technologies and business protocols.

Summary
 Results driven managerial resource with versatile, cross-platform experience in systems/network architecture, installation,
administration and security on local and remote environments.
 Able to guide and motivate top-performing technical and application support teams in the administration, installation, training, and
support of client/server hardware, software, peripherals, and networked systems for MS Windows, Exchange Servers, and
VMware environments.

Experience
 Realization of proposed logical designs into physical infra ,IIS Server, maintain a proper documentation.
 Root Cause Analysis and Problem Management.
 Having good Experience into IIS Server.
 Incident, Problem and Change record’s end to end management as per the ITIL Standards.
 Liaising with internal support team and external suppliers to resolve the known problems.
 Overall IT Security including e-Mail, Antivirus and Web security.
 Process automation and improvements.

Exposure & Skills

 Hardware - IBM x3250, IBM x3550, IBM x3650, IBM x3500, IBM Blade Centers, Dell Power Edge, Cisco UCS
 Technologies – Microsoft Azure, Windows Server 2012, Windows Server 2008, VMware (6, 6.5)
 Antivirus - Symantec Endpoint Protection, McAfee Orchestrator, TrendMicro Office Scan
 Backup, Storage and Reporting - IBM Tivoli, Catalogic DPX, NetApp
 Mailing Solution - MS Exchange including BlackBerry Enterprise Server, Office 365
 Active Directory/Domain policies (GPO/GPMC)
 DNS / DHCP server
 WSUS/SCCM

Professional Experience Summary

 Working with HCL Technologies (India) as Track Lead for Wintel (Windows, VMware, Citrix, AD, SCCM, ODfB and Azure) since
Mar 2015
 Worked with IBM India Pvt. Ltd as Sr. Operations Professional from Dec 2011 to Mar 2015
 Worked with Amira Foods as Manager-IT from Dec 2010 to Oct 2011.
 Worked with INX News as Asst. Manager (Corporate IT) from March 2009 to Nov 2010.
 Worked with Amar Ujala Publication Ltd. as Senior System Engineer from June 2001 to Feb 2008.

Educational and Professional Qualification

 Completed Azure trainings and certification for 70-533. Pursuing trainings 70-534 certifications.
 ITIL (Foundation) certified v.2011 (2013)
 MCTS (Microsoft Certified Technology Specialist) (Windows Server 2008)
 MCSE (Microsoft Certified System Engineer) (Security) (Windows Server 2003).
 Diploma in Computer Hardware Maintenance and Networking from Jetking S.E.T, 1997.
 MSc (IT) from Punjab Technical University (Jallandhar). (2009)
 B.A. from C.C.S University (2005)

Current Employment

Name of the Organisation: HCL Technologies (India).

Designation: Team Lead (Windows, VMware, AD, IIS, ODfB, Citrix and Azure)
Duration: Since Mar 2015

Job Responsibilities:
 Leading a team to perform day to day support on the environment consisting 1500+ Windows 2008, 2012 servers (physical and
virtual / VMware). Manage IT staff by recruiting, training and coaching employees, communicating job expectations and
appraising their performance.
 Planning and implementing fixes/patches for Windows and VMware via change management, CAB meetings.
 Perform root cause analysis of the priority incidents per the ITIL standards. Identify problematic areas and implement strategic
solutions in time.
 Ensure adherence to agreed SLA for the supported environment while managing information technology and computer systems.
 Managing the calls like production node, Domain Controller down and major H/W failure coordinating with support vendors.
 Audit systems and assess their outcomes while supporting ISO audits.
 Firmware upgrades for various hardware including server, RAID and storage controllers.
 Ensure security of data (NTFS permissions), remote network access (VPN) and backup systems.

Previous Employment

Name of the Organisation: IBM India Pvt. Ltd.

Designation: Senior Operations Professional
Duration: Dec 2011 to Mar 2015

Job Responsibilities:
 Handling Severity1 or more escalated issues to normalize the business operations.
 Server support for Windows 2003, Window 2008 OS related issues & reinstallation.
 Support for VM servers and L2 level support for VMware technology (vCentre 5.0, ESX, ESXi).
 Creating and implementing change records to fix OS and hardware related issues.
 Handle server patching/firmware upgrades (HPSIM, ILO, IMM) /service packs
 Server Hardware monitoring (HP SIM/IBM Director)
 VM client migration, RAM, drive space, and CPU addition on VM machine.
 Server decommissioning process.
 Working on OS performance, accessibility and security related issues.
 Performing root cause analysis (RCA) & permanent resolution.
 Co-ordinate with vendors for faulty hardware replacements.
 To work on TSM backup issues for windows servers to ensure the backup operation are completed successfully.

Previous Employment

Name of the Organisation: Amira Foods (India) Ltd.

Designation: Manager-IT
Duration: Dec 2010 to Oct 2011

Job Responsibilities:
 Provide leadership and manage technical support team in the expansion and continuous improvement to align with the business
objectives, project schedule, and project budget.
 Responsible of overall day to day operations of the IT function of the organization.
 Participation in IT strategy, infrastructure management,
 Vendor management, procurement of IT products & services,
 Responsible for maximum uptime of infrastructure and applications.
 Adherence to SLA’s

Previous Employment

Name of the Organisation: INX News Pvt. Ltd. (NewsX)

Designation: Asst. Manager-Corporate IT
Duration: Mar 2009 to Nov 2010

Job Responsibilities:
 Active Directory / Exchange Administration, Performance monitoring, performance Tuning and reporting.
 Managing Mobile Outlook Users for Wireless and Web Access.
 Lead the IT/IS team to build a support infrastructure and processes to support user at every level.
 MS Clustering and High Availability management.
 Select, contract, manage external IT/IS suppliers/vendors.
 Coordinates the definition and ensure implementation of the IT/IS procedures within company recommendation / standards.
 Drives directly or coordinates the IT/IS projects / day-to-day support.
 Coordinates and controls management of the computer equipment, the implementation of the contracts of support and
maintenance.
 Reports on regular basis to local management on projects status, budget follow-up, planning, and quality improvement scopes.

Previous Employment

Name of the Organisation: Amar Ujala Publications Ltd.

Designation: Senior System Engineer
Duration: Jun 2001 to Jan 2008

 Lead a team of 5 to look after the Panchkula head office and 50+ branch offices across Haryana and Himachal Pradesh.
 Management and installation of Windows 2000/2003 Server with Active Directory and NTFS permissions.
 Group Policy management support.
 Administration of Symantec Antivirus Corporate Edition 10.
 Handling mail clients using Microsoft Outlook, Outlook Express 6.
 Management and installation of DNS/DHCP server.
 Preparing documentation on Network & Server policies, designing the fault tolerance of network.
 Remote desktop support.

Personal Information

Date of Birth : 23 June 1978

Nationality : Indian
Marital Status : Married
Current Address : Flat-TF6A, Plot-208, Shakti Khand II, Indirapuram, Ghaziabad - 201014