Transport and Logistics Standard Operating Procedures
Transport and Logistics Standard Operating Procedures
This
document
provides
an
overview
of
the
Inter-‐Agency
transport
and
logistics
services
as
well
as
coordination
mechanisms
established
by
the
Logistics
Cluster
(under
WFP
leadership)
to
support
all
humanitarian
cargo
consigned
within
South
Sudan,
in
support
of
the
humanitarian
community’s
response
to
the
earthquake.
The
objective
of
the
Logistics
Cluster
is
to
provide
-‐
in
an
efficient,
coordinated
manner
-‐
assets,
facilities,
services
and
staff,
to
ensure
an
uninterrupted
supply
chain
of
life
saving
relief
items
to
the
affected
populations.
These
services
are
not
intended
to
replace
the
logistics
capacities
of
the
agencies
or
organisations
but
rather
supplement
through
the
provision
of
common
services.
These
services
will
be
offered
for
a
limited
period
of
time,
in
part
or
in
full,
for
the
following
reasons:
• Changes
in
the
situation
on
the
ground
• No
longer
a
perceived
need
for
prioritisation,
facilitation
or/and
coordination
• Funding
constraints
This
document
will
be
regularly
updated
as
the
situation
evolves
and
operational
requirements
develop.
Please
check
for
updates
at:
www.logcluster.org/ops/ssd11a
• These
logistics
services
are
only
for
humanitarian
cargo
destined
for
South
Sudan
• Cargo
despatch
planning
is
based
on
the
priorities
set
by
the
Humanitarian
Coordinator
• Dangerous
Goods
or
Cold
Chain
commodities
cannot
be
accepted
• Cargo
movements
and
Storage
requests
will
only
be
accepted
through
the
use
of
an
electronic
Service
Request
Form
(SRF)
and
with
a
clearly
defined
consignee
which
must
be
submitted
48
hours
prior
to
the
requested
time
of
service
• The
maximum
period
of
storage
shall
be
21
days
• All
cargo
must
be
clearly
marked
and
accompanied
by
a
complete
set
of
paperwork.
I.e.
Waybill,
Packing
List
and
copies
of
SRF
• A
Release
Order
(RLO)
signed
by
an
authorised
person
(user
or
final
consignee)
is
needed
before
cargo
will
be
handed
over
by
the
Transit
Hub
Staff
to
a
transporter
(1)
Logistics
Cluster
services
available
at
no
cost:
§ Transport
modes:
o Trucking
to
and
from
most
key
humanitarian
locations
o Barge
operations
from
Juba
to
Malakal
only
o Boat
operations
between
Bentiu,
Malakal
and
Renk
o Helicopter
airlift
to
locations
inaccessible
by
road.
§ Temporary
storage,
at
17
key
humanitarian
locations
within
South
Sudan
§ Temporary
storage
is
defined
as
a
maximum
period
of
21
days
(2)
How
to
access
the
services:
§ Individual
requests
for
movement
of
cargo
and
storage
are
to
be
made
using
the
Service
Request
Form
(SRF)
template
available
at
www.logcluster.org/ops/ssd11a/service_request_form/view
§ The
point
of
contact
for
all
enquires
related
to
Cargo
and
Storage
(SRF
submissions)
to:
[email protected]
§ The
point
of
contact
for
all
South
Sudan
enquires,
except
cargo
is:
[email protected]
st
Logistics
Cluster
–
South
Sudan
1
March
2012
–
Page
1
of
3
§ Receipt
of
SRF’s
will
be
confirmed
by
return
email
and
or
phone
calls.
§ After
the
details
of
the
SRF
have
been
checked
by
the
Logistics
Cluster
the
User
will
then
be
informed
by
email
that
the
SRF
has
been
‘accepted’
for
further
processing
and
a
tracking
number
assigned
to
the
cargo.
(3)
Prioritisation
§ The
Logistics
Cluster,
on
behalf
of
the
humanitarian
community,
aims
to
provide
the
greatest
level
of
support
by
moving
cargo
with
the
highest
priority.
§ The
level
of
priority
will
be
defined
by
the
Humanitarian
Country
Team
(HCT)
and
not
by
the
Logistics
Cluster.
(4)
Calling
forward
of
cargo
§ After
a
SRF
is
submitted
to
the
Logistics
Cluster,
the
User
will
be
advised
when
to
deliver
its
cargo
to
the
requested
staging
or
loading
area.
§ The
calling
forward
of
User’s
cargo
will
be
based
on
the
priorities
set
by
the
Humanitarian
Country
Team.
§ These
delivery
lead
times
are
clearly
indicative
and
are
subject
to
change.
(5)
Notes
1. For
barge
operations
the
User
is
responsible
for
loading
in
Juba
and
off-‐loading
at
destination.
2. There
are
no
heavy
lifting
equipment
at
any
discharge
ports
so
for
out-‐sized
cargo
prior
arrangements
for
unloading
need
to
be
arranged
for
and
paid
by
the
User.
3. Users
are
reminded
that
the
cost
of
unloading
barge
and
boat
cargo
at
destination
is
the
responsibility
of
the
user.
Summary
of
documents
needed
for
the
dispatch
of
commodities:
o SRF
approved
o Release
Order
Form
(6)
Cargo
updates
and
enquiries:
o All
enquiries
on
the
status
of
cargo
call
forwards
and
cargo
deliveries
should
be
made
by
email
to:
[email protected]
ANNEX
1
CONDITION
OF
SERVICES
• When
providing
services
under
the
SOPs,
WFP
acts
as
agent
for
the
service
users.
WFP
assume
no
responsibility
for
the
transportation
and/or
for
any
loss
or
damage
to
the
goods
carried.
Service
users
are
responsible
for
making
adequate
arrangement
for
the
insurance
of
their
goods.
• WFP
warehouses
and
Mobile
Storage
facilities
have
been
made
available
to
all
agencies.
However,
they
are
not
intended
for
longer
term
storage.
This
requires
that
organisations
carefully
manage
their
pipeline.
To
meet
this
requirement,
organisations
should
prepare
and
provide
a
forecast
of
intended
shipments
to
the
Logistics
Cluster
in
advance
prior
to
[email protected]
(same
Haiti
hyperlink)
submission
of
actual
request.
Notification
should
be
sent
to
using
the
Service
Request
Form
form,
which
is
available
at:
www.logcluster.org/ops/ssd11a/service_request_form/view
• Organisations
delivering
relief
cargo
to
Logistics
Cluster
storage
facilities
for
temporary
storage
need
to
provide
full
details
of
the
consignment
and
necessary
documentation.
COST
• At
the
onset
of
the
humanitarian
response,
WFP
will,
in
its
role
of
Logistics
Cluster
lead,
provide
the
services
at
no
cost
to
the
users.
• Any
additional
or
exceptional
service
provided
by
the
Logistics
Cluster,
over
and
above
the
proposed
services
under
these
SOPs,
will
be
charged
to
the
User
st
Logistics
Cluster
–
South
Sudan
1
March
2012
–
Page
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of
3
CARGO
PACKAGING
REQUIREMENTS
• All
cargo
being
delivered
into
a
hub
or
staging
area
must
be
clearly
marked
on
multiple
locations
with
the
consignee
organisation’s
name.
The
Logistics
Cluster
will
only
accept
cargo
with
final
destination
South
Sudan.
Cargo
in
transit
should
be
clearly
marked.
LARGE
AND
OVER-‐SIZED
ITEMS
• Large,
long,
over-‐sized
etc
items
will
be
handled
according
to
available
capacity
HAZARDOUS
GOODS
AND
TEMPERATURE-‐CONTROLLED
ITEMS
• Logistics
Cluster
is
not
able
to
accept
hazardous
goods
for
transportation
in
South
Sudan
• Logistics
Cluster
is
not
in
a
position
to
offer
temperature
controlled
transport
or
storage.
COSTS
THAT
MAY
BE
INCURRED
Any
unexpected
costs
will
be
charged
to
the
User.
Examples
of
such
costs
are:
• Truck
detention
charges
incurred
if
no
one
is
available
to
receive
cargo
delivered
to
final
destinations
within
South
Sudan
• Any
other
costs
incurred
due
to
circumstances
beyond
the
control
of
the
Logistics
Cluster
and/or
the
Service
Providers
st
Logistics
Cluster
–
South
Sudan
1
March
2012
–
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3