TripleCare

User Guide

Version 8.6
Release 1
May 2015
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Tripleplay Services Ltd

Rapier House,
40 – 46 Lambs Conduit Street,
London,
WC1N 3LJ

telephone +44 (0)845 094 3326

fax +44 (0)845 868 7725

e-mail [email protected]
www.tripleplay-services.com

© 2015 Tripleplay Services Ltd.

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Table of Contents
1 Introduction......................................................................................................................................6
1.1 About this guide........................................................................................................................6
1.2 Complementary Tripleplay documentation..............................................................................6
1.3 Tripleplay document hierarchy.................................................................................................7
2 About TripleCare...............................................................................................................................8
2.1 Licensable features of TripleCare..............................................................................................9
2.2 Common elements of TripleCare..............................................................................................9
2.3 About themes, clients and service groups..............................................................................10
3 Initial logging in to the system........................................................................................................14
4 Changing your password.................................................................................................................16
5 User management..........................................................................................................................17
1.1Setting up a User Template.......................................................................................................17
5.1 Adding a new user using a template.......................................................................................19
5.2 Adding a new user without a template..................................................................................20
5.3 Changing a User's password...................................................................................................22
5.4 Deleting a User from the system............................................................................................23
5.5 Adding a User Group to the system........................................................................................23
5.6 Updating a user group............................................................................................................24
5.7 Changing users' permissions...................................................................................................25
6 The Services menu..........................................................................................................................27
6.1 Services...................................................................................................................................27
6.1.1 Adding a service..............................................................................................................29
6.1.1.1 Adding an IPTV services...........................................................................................30
6.1.1.2 Adding an NVoD channel.........................................................................................32
6.1.1.3 Adding a URL service...............................................................................................33
6.1.2 Updating a service...........................................................................................................34
6.1.3 Deleting a service............................................................................................................36
6.1.4 Adding all the IPTV services............................................................................................37
6.1.5 IR (infra-red) control........................................................................................................37
6.1.6 Viewing the EPG (electronic programme guide).............................................................40
6.2 Order services.........................................................................................................................40
6.3 Service groups.........................................................................................................................41
6.3.1 Adding a new service group............................................................................................42
6.3.2 Updating a service...........................................................................................................42
6.3.3 Adding a charge to a service group.................................................................................44
6.3.4 Deleting a service group..................................................................................................45
6.3.5 Saving and restoring services..........................................................................................45
6.3.5.1 Saving a service or services.....................................................................................46
6.3.5.2 Restoring a service or services from a file...............................................................48

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6.3.5.3 Disabling and enabling a services............................................................................49

6.3.5.4 Deleting a service....................................................................................................49
6.4 Package groups.......................................................................................................................50
6.4.1 Adding a package group..................................................................................................50
6.4.2 Adding a service group to the package...........................................................................51
6.4.3 Adding a video to the package........................................................................................52
6.4.4 Adding a charge to the package......................................................................................55
6.5 Service Access Control............................................................................................................55
6.6 DVB STB scanning....................................................................................................................55
7 The EPG (electronic programme guide) menu...............................................................................57
7.1 EPG control..............................................................................................................................57
7.1.1 The EPG service status....................................................................................................57
7.1.2 Server harvesting............................................................................................................57
7.1.2.1 Adding an EPG server..............................................................................................57
7.1.2.2 The Collect button...................................................................................................58
7.1.2.3 The Fetch button.....................................................................................................58
7.1.2.4 The Update button..................................................................................................59
7.1.2.5 The Delete button....................................................................................................59
7.1.3 Multicast harvesting........................................................................................................59
7.1.4 File harvesting.................................................................................................................60
7.1.5 Aliases..............................................................................................................................61
7.2 Browsing the EPG....................................................................................................................61
7.2.1 Making a recording from the EPG...................................................................................61
8 The Configuration menu.................................................................................................................65
8.1 Enabling client types...............................................................................................................65
The following message is displayed at the top left of the screen..................................................66
8.2 DHCP (dynamic host control protocol) configuration.............................................................66
8.2.1 The DHCP screen.............................................................................................................66
8.2.2 Adding a subnet..............................................................................................................68
8.2.3 Viewing clients on the subnet.........................................................................................70
8.2.4 Updating a client.............................................................................................................71
8.3 Client home pages...................................................................................................................72
8.4 Set top box (STB) imaging.......................................................................................................74
8.5 Control DHCP and imaging services........................................................................................75
8.6 TripleChoice.............................................................................................................................76
8.6.1 System options................................................................................................................77
8.6.2 Theme options................................................................................................................78
8.6.3 General options...............................................................................................................79
8.6.4 TV control options...........................................................................................................81
8.6.5 TV services and options...................................................................................................82
8.6.6 VoD (video on demand) options.....................................................................................84
8.6.7 LDAP (lightweight directory access protocol) options....................................................86
8.6.8 SAML (security assertion markup language) options.....................................................88

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8.6.9 PMS (property management system) options................................................................89

This is the ninth window from the top of the screen...............................................................89
8.6.10 EPG (electronic programme guide) and recording options..........................................92
8.6.11 Secure media options....................................................................................................94
8.6.12 LYNK DRM options.........................................................................................................95
8.7 Saving the configuration options............................................................................................96
9 Client management........................................................................................................................97
9.1 Set top boxes...........................................................................................................................97
9.1.1 Deleting a set top box.....................................................................................................99
9.1.2 Selecting a command......................................................................................................99
9.1.3 Selecting a command for multicasting..........................................................................100
9.1.4 Viewing a set top box client's information....................................................................100
9.1.5 Updating a set top box client........................................................................................103
9.2 PC clients...............................................................................................................................104
9.2.1 Deleting a PC client.......................................................................................................104
9.2.2 Selecting a command....................................................................................................105
9.2.3 Configuring a PC client..................................................................................................105
9.2.4 Viewing a PC client's information..................................................................................105
9.3 Mobile devices......................................................................................................................108
9.3.1 Deleting a mobile device...............................................................................................109
9.3.2 Viewing a mobile device's information.........................................................................109
9.3.3 Updating a mobile client...............................................................................................110
9.3.4 Using the Configuration button....................................................................................111
9.3.5 Using the Control button...............................................................................................111
9.4 STB VPN Devices...................................................................................................................112
9.5 Configuration........................................................................................................................112
9.5.1 Configuring set top boxes..............................................................................................112
9.5.1.1 Updating a set top box's details............................................................................113
9.5.1.2 Refreshing a set top box........................................................................................113
9.5.2 Configuring PC clients...................................................................................................113
9.5.2.1 Updating a PC client..............................................................................................113
9.6 Client groups.........................................................................................................................114
9.6.1 Adding a client group....................................................................................................115
9.6.2 Updating a client group.................................................................................................115
9.6.2.1 Adding clients to client groups..............................................................................115
9.7 Adding a Service Group.........................................................................................................116
9.7.1 Configuring the service group.......................................................................................117
9.7.2 Sending a command to a service group........................................................................118
9.8 Client group allocation..........................................................................................................118
9.8.1 Adding a new rule.........................................................................................................118
9.8.2 Updating a rule..............................................................................................................121
9.8.3 Deleting a rule...............................................................................................................121
10 Diagnostics menu.......................................................................................................................122

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10.1 Set top box overview..........................................................................................................122

10.2 LDAP (lightweight directory access protocol) permissions.................................................123
10.3 Reminders...........................................................................................................................124
10.4 Client faults.........................................................................................................................125
11 Controllers menu........................................................................................................................127
11.1 Client group input controllers.............................................................................................127
11.1.1 Adding a client group input controller........................................................................128
11.1.2 Updating a client group input controller.....................................................................129
11.1.3 Deleting a client group input controller......................................................................129
11.2 TV controllers......................................................................................................................129
11.2.1 Adding a TV controller.................................................................................................129
11.2.2 Updating a TV controller.............................................................................................130
11.2.3 Deleting a TV controller..............................................................................................131
11.3 Managing the controller service.........................................................................................131
12 The Control menu.......................................................................................................................132
12.1 Service IR control................................................................................................................132
12.2 Set top box control..............................................................................................................132
12.2.1 Sending a command to a single set top box...............................................................132
12.2.2 Multicasting a command to all set top boxes.............................................................132
12.3 PC control............................................................................................................................132
12.4 TV control............................................................................................................................132
13 The Events menu........................................................................................................................134
14 The Utilities menu......................................................................................................................135
15 Getting support from Tripleplay.................................................................................................135
15.1 Contacting Tripleplay Support............................................................................................135
15.2 Registering with Tripleplay for support...............................................................................135
16 Revision history...........................................................................................................................137

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1 Introduction
This guide describes how to use Tripleplay's TripleCare which is a Tripleplay application used for
maintenance, configuration and updating many Tripleplay products. Some Tripleplay products depend on
TripleCare for their configuration before they will work.
The TripleShift Network Recorder and the IPTV Management applications depend on TripleCare to
function.

1.1 About this guide

Throughout this guide every effort has been made to make the instructions as clear as possible. Screen-
shots have been included to give confidence to the user in that what they are seeing is correct. Please note:
throughout this guide Mozilla Firefox has been used to capture screen-shots: other browsers may give
slightly different results.
Tripleplay applications are web based systems so providing uses have access to the internet or local area
network and the appropriate rights, they can be administered from virtually anywhere using any type of
computer platform with a suitable web browser.
Coloured text is used as follows.

• Bold italicised text is used for items of note.

• Green Italicised Underlined Text shows you have to do something. It usually refers to a button or
selection that you have to make.
• Errors are shown in red with guidance as to what the problem is as shown in figure 1 below.

Figure 1: a typical error message

• Blue underlined text is used for hyper links to web based or other electronic sources.

If you do find errors, omissions or think something has been poorly explained, please contact Tripleplay
Support with details. See page 162 for details of how to contact Tripleplay's Support Team.

1.2 Complementary Tripleplay documentation

A number of Tripleplay applications share common elements which are described in the Tripleplay General
Applications User Guide which can be downloaded from this location:

http://www.tripleplay-services.com/index.php/en/userguides/general-applications/387-tripleplay-

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applications-general-user-guide-v2-rev2-applications-general-user-guide-v2-rev2

1.3 Tripleplay document hierarchy

Tripleplay Services produce a number of different types of documents as follows:
• Product Descriptions – these give a general overview of the product and how it can be used.

• Technical Notes – these give detailed technical explanations of particular features or details of how
to configure a product. Technical notes are intended for use by experienced technical staff.
• Product User Guides – these give instructions on how to use the product on a day-to-day basis.

• System Administrator's Guides – these give detailed instructions on how to set up and maintain
Tripleplay systems. They are intended for use by experienced technical staff. Not all products have
a system administrator's guide.
• Case Studies – these give detailed descriptions of how a Tripleplay product has been installed and is
used by a customer.

All published documents are available on the Tripleplay web site:

http://www.tripleplay-services.com/index.php/en/

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2 About TripleCare
The diagram below shows the general Tripleplay system architecture with TripleCare as part of the
Tripleplay Product Suite.

Figure 2: a full Tripleplay system

TripleCare interacts with the following Tripleplay products: TripleTV (IPTV service management), TripleTV+
(PVR recording management), TripleChoice (Portal), TripleSign (digital signage), Amino set top boxes and
PC clients.
The relationships between the products are shown in figure 3.

Figure 3: how TripleCare interacts with other Tripleplay products

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TripleCare is a Tripleplay product that is used for maintenance, configuration and updating many Tripleplay
products. Some Tripleplay products depend on TripleCare for their configuration before they will work.

Depending on how they are configured, NVoD Management, TripleSign Digital Signage and TripleMux
applications may also require TripleCare to be available.

TripleCare is largely configured during its installation so its primary functions are likely to be system
maintenance, upgrade management and adding additional functions to the system.

TripleCare uses an HTTP uploader to load content to the server. This runs in the background so is
completely invisible to the User providing they are using the latest version of an internet browser. Users
with older internet browsers may find they cannot upload content in which case they will have to install
Java Runtime environment on their computer. The minimum version level needed is V1.2.2: any version
higher than this will work. If Java is not installed, an error message will appear each time you attempt to
load content to TripleCare.

The Java Runtime Environment can be downloaded from this location:

http://java.com/en/download/manual.jsp

It can also be downloaded from many other locations, but this one is particularly useful if internet
connection speeds are low.

However, it is recommended that Users upgrade their internet browser to the latest version so they can use
the full capabilities of TripleCare.

2.1 Licensable features of TripleCare

Many features of TripleCare require a licence to enable them. What licences are required is normally
determined as part of the sales process, but if you wish to purchase additional licences, contact Tripleplay
Services or an Authorised reseller.

Note: licences are tied to a server, so each server used in a Tripleplay system has to be individually
licensed.

2.2 Common elements of TripleCare

Tripleplay applications use a number of common screen layouts and functions. For information on how to
use the screen layouts and functions, refer to the Tripleplay Applications General User Guide which can be
downloaded from this location:

http://www.tripleplay-services.com/index.php/en/userguides/general-applications/387-tripleplay-
applications-general-user-guide-v2-rev2

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2.3 About themes, clients and service groups

Client and Service groups are used to define what services are delivered, who to and how. Themes are used
to determine what the interface looks like and can be global for the system or set for individual client
groups.

There are three types of service used.

• IPTV – live TV from off air sources, cable, satellite and TripleMux.

• URL – web pages. TripleSign is treated as a URL source.

• NVoD – recorded video played out in a continuous loop.

A Service Group is a collection of services bundled together for delivery to a client group or groups.
Services can be free-to-view or pay-to-view, but not a mixture of both in a service group.

A Client Group is a group of clients who all receive the same service. A client group can contain a single
client or many and may be set top boxes or thin client PCs or a mixture of both. Client groups are also
associated with a Theme which determines the look of the interface. At its simplest level, all services
available are put into a service group which is then delivered to a client group as shown in figure 4.

Figure 4: client and service groups

The chosen theme is set up in the TripleChoice configuration under the Configuration menu and this is a
global theme; all client groups will use it. However other themes for client groups can be set up by
overriding the global theme by updating an individual client’s theme. By doing this, the same service group

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content can be delivered to two or more client groups where each client group has a different theme. In
this way an organisation that has two locations, for example a head office and a regional office, can deliver
the same service group to each office, but with each office having its own client group with a different
theme reflecting their location as shown in figure 5.

Figure 5: one service group serving two client groups

Currently a small number of themes are available “out of the box”: contact Tripleplay Services to have a
customised theme created.

At a more complex level the incoming services can be bundled into a number of different service groups,
each with different content and delivered to a number of client groups.

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Figure 6: a typical hotel system

The example shown in figure 6 depicts an hotel. All the incoming services are shown on the left. In the
centre of the example are the Service Groups with their respective content which is selected to reflect the
client groups they will be delivered to. To the right of the service groups are the Client Groups. In this
example the client groups have been created to reflect differing needs in the hotel.

The first floor rooms have access to two service groups each containing a different set of services; the free-
to-view services containing off air TV and the pay-to-view client group containing chargeable services which
are delivered to all the rooms on the first floor with a Domestic theme.

The staff rest rooms client group has access to the free-to-view and bars service groups which can be
displayed in the staff lounge and canteen with an Hotel Corporate theme.

The Bars client group has the bars service group delivered to it which is delivered to all the bars in the hotel
with a Sport theme.

The Conference Centre receives content from the Conference Centre Service group which is delivered to
rooms in the conference centre with a Business theme.

Finally, the restaurant service group is delivered to the Restaurant client group for display in all the
restaurants with a world food theme.

Service and client groups can be used to advantage in more domestic circumstances as shown in figure 7
which shows how a housing association might use TripleCare to manage television feeds to residents in its
apartments.

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Figure 7: how a housing association might use TripleCare

There is a need to supply older 4:3 standard definition televisions as well as up-to-date high definition 16:9
displays because some residents are still using older televisions. The service groups are set up to reflect this
with two standard definition and two high definition service groups. These are supplied to either free-to-
view or pay-to-view client groups and all four feeds are supplied to all the apartments. So no matter what
type of television the resident has, they have access to all the services. The pay-to-view services require a
subscription to the housing association before the resident can view the content.

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3 Initial logging in to the system

In a web browser, type in the address of the server: this may be an IP address or a server name depending
on how the system was set up initially.

Note: the server requires a secure log in so use https://........................

You may see a screen informing you of a security certificate error. Select Continue to this website (not
recommended). This will take you through the process of installing a security certificate. Follow the on-
screen instructions to install the certificate. Once this process has been completed, future log ins should
take you straight to the log on screen as shown in figure 8.

Figure 8: the TripleCare log in screen

For the first log in, the username and password is admin. It is strongly recommended you change the
password as soon as possible. Details of how to do this are given in section 4 on page 16.

Once you have logged in to the system, you will see the Tripleplay home screen: what you see will depend
on what products you are licensed for.

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Figure 9: click the TripleCare button to open the application

Click the TripleCare button to enter the application.

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4 Changing your password

It is important that the password provided for the initial installation is changed as soon as possible. To do
this, either click on the Utilities button at the bottom of the home screen or click on the Utilities tab at the
top of any screen and then click on Change Password which is the third option down.

You will be taken to a screen where you are asked to enter your password (admin).

Figure 10: enter default admin password

Click on Confirm Password and you will be asked to enter a new password. Confirm the password and then
click on Submit to change it.

Figure 11: enter and confirm the new password

You will see a confirmation message saying Your password was successfully changed at the top left of the
screen.

When you have finished working in this section, click on the Tripleplay logo at the top left of the screen and
you will be taken back to the main index screen.

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5 User management
This section details how to manage system users. It covers the following topics:

• Setting up a User Template

• Adding a New User to the system

• Changing a User’s password

• Deleting a User from the system

• Adding a User Group to the system

1.1 Setting up a User Template

User templates can be used in two ways.

• Setting up a template is an easy way of making sure all users created with the template have the
same permissions.

• By using a template, users can be assigned to groups having common attributes so each user group
requires its own template. The permissions given to users may be the same as users created with a
different template, but they will only be able to “see” sections of the TripleCare system that the
template allows.

User templates can be set up in any Tripleplay application and are available to all other Tripleplay
applications.

Click on the Utilities tab at the top of the screen and from the drop down menu presented select System
Configuration at the bottom of the list. This takes you to the home screen of the SystemConfig application
which is external to TripleCare.

On the new screen that opens either click on the Authentication tab at the top of the screen or click on the
Authentication button on the left of the screen. From the options presented, select User Templates.

To add a new template, click on the Add User Template button at the top left of the screen. This will open a
new screen allowing you to select the requisite parameters. Enter a name: make it something descriptive
e.g. Maintenance, so it is easily recognised for what it is.

Make sure the TripleCare check box is ticked. This will open up the functions available in TripleCare: check
the other boxes as needed and then click on Submit at the bottom of the screen. It will appear in the list of
available templates and is now ready to be used.

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Figure 12: setting up a user template

If you hover the mouse cursor over any item in the displayed list, a simple explanation of what each item

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does will appear.

When you have finished working in this section, click on Tripleplay logo at the top left of the screen: this
will take you to the Tripleplay home screen where you click on the TripleCare button to re-enter the system.

5.1 Adding a new user using a template

Click on the Utilities tab at the top right of the screen and from the drop down menu presented select
System Configuration at the bottom of the list.

On the new screen that opens either click on the Authentication tab at the top of the screen or click on the
Authentication button on the left of the screen. From the options presented, select User Accounts. This
will open a screen showing all the users registered with the system. If there are many users on the system,
several screens may be needed to show them all.

At the top left of the screen is an Add User button: click on this and add the information to the screen as
shown in figure 13 and then click on Submit to save.

Figure 13: adding a new user using a template

The new user will now be displayed in the list of users.

When you have finished working in this section, click on the Tripleplay logo at the top left of the screen.
This will take you back to the main index screen from where you can enter TripleCare again.

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5.2 Adding a new user without a template

This process would be used when a user needs to be attributed with specific permissions in TripleCare.
Click on the Utilities tab at the top right of the screen and from the drop down menu presented select
System Configuration at the bottom of the list.

On the new screen that opens either click on the Authentication tab at the top of the screen or click on the
Authentication button on the left of the screen and select User Accounts from the options presented. This
will open a screen showing all the users registered with the system. If there are many users on the system,
several screens may be needed to show all the information.

Click on the Add User button at the top left of the screen. This will open the main user account screen.
Add the information in the top part of the screen as shown in figure 14.

When the Custom Permissions radio button has been checked, you need to check TripleCare in the lower
part of the screen and this will open up TripleCare’s options. Select as required with any other options that
the user needs access to. When the appropriate selections have been made, click on Submit to save. The
new user’s name will then appear in the list of users.

When you have finished working in this section, click on the Tripleplay logo at the top left of the screen.
This will take you back to the main index screen from where you can enter TripleCare again.

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Figure 14: adding a new user without a template

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5.3 Changing a User's password

Once set, users’ passwords do not change. However, there may be occasions when there is a need to
change a password: the user has forgotten it or a password has been passed on to an unauthorised person.

Go to the Utilities tab and select System Configuration at the bottom of the list. This will take you to the
system configuration home screen: click on Authentication and select User Accounts from the options
presented. This will take you to the screen displaying all the registered users. If there are many users
registered with the system, several screens may be required to display them all. Move through the screens
using the screen numbers or next buttons located at the top and bottom right of the screens.

Locate the user whose password you want to change and click on the Update Password button in the
Action column on the right side of the screen. This will open a screen where you will be asked to
authenticate by confirming your Administrator password. Enter the password and then click on Confirm
Password.

Figure 15: enter your administrator password

In the screen that opens, enter and confirm the user’s new password and then click Submit to save it and
you will be taken back to the User Accounts screen.

Figure 16: changing a User's password

Note: don’t forget to tell the user the password has been changed!

When you have finished working in this section, click on the Tripleplay logo at the top left of the
screen. This will take you back to the main index screen from where you can enter TripleCare
again.

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5.4 Deleting a User from the system

Note: this should be done as soon as possible when a user leaves the organisation or their job function
changes so they no longer need access to TripleCare.

Go to the Utilities tab and select System Configuration at the bottom of the list. This will take you to the
system configuration home screen. Click on Authentication and select User Accounts from the options
presented. This will take you to the screen displaying all the registered users. If there are many users
registered with the system, several screens may be required to display them all. Move through the screens
using the screen numbers or next buttons located at the top and bottom right of the screen.

Select the user you want to remove and click on the Delete button in the middle of the Action column on
the right of the screen. You will be asked to confirm that you want to delete this User. Click on OK to
remove the User or Cancel to back out.

When you have finished working in this section, click on the Tripleplay logo at the top left of the screen.
This will take you back to the main index screen from where you can enter TripleCare again.

5.5 Adding a User Group to the system

User groups can be set up to restrict access to TripleCare’s functions thus keeping things simple.
User groups should have at least three members so that if a user is off sick, on holiday, attending a training
course or unavailable for a reason, another User or Users are available to maintain Tripleplay applications.

Go to the Utilities tab and select System Configuration at the bottom of the list.

This will take you to the system configuration home screen: click on Authentication and then select User
Groups from the options presented. This will open the top level screen for User Groups. All registered User
Groups will be listed here with their members shown in the Users in Group column.

To add a User Group, click on the Add User Group button at the top left of the screen: this opens a screen
where you create the User Group. Enter a name for the group (Note – there are only 20 characters
available in this field and only alphanumeric characters are allowed), select the users who will be
members of the group or select the User Template that has been used to create users. Click on Submit to
save. The user group will then be listed on the User Group home screen.

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Figure 17: creating a new user group

When you have finished working in this section, click on the Tripleplay logo at the top left of the screen.
This will take you back to the main index screen from where you can enter TripleCare again.

5.6 Updating a user group

Over time it may be necessary to update the details of a User Group as user's roles change.
Go to the Utilities tab and select System Configuration at the bottom of the list. This will take you to the
system configuration home screen: click on Authentication and select User Accounts from the options
presented. This will take you to a screen where all the users are listed. Select the Update button in the
Action column of the user group you wish to edit. This opens the User Group Info screen. You can add or
remove users to/from the group by checking or unchecking the boxes in the Users in User Group section of
the screen. You can also change the template used by the user group or remove it again by checking or
unchecking the box in the Templates in User Group section of the screen.

Click Submit to save the changes.

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Figure 18: updating a user group

5.7 Changing users' permissions

Over time, there may be a need to change Users’ permissions as their role changes.

Go to the Utilities tab and select System Configuration at the bottom of the list. This will take you to the
system configuration home screen: click on Authentication and select User Accounts from the options
presented. This will take you to a screen where all the users are listed. Select the user whose permissions
you want to change and click on the Update button in the Action column on the right of the screen.
This will open a screen showing the selected user’s permissions and what functions they have access to.

Make whatever changes are needed and click on Submit at the bottom of the screen to save the changes.

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Figure 19: the user info screen

Note: if you have made any changes and you want to save them, you must click Submit at the bottom of
the screen. If you do not do this, no changes will be saved.

When you have finished working in this section, click on the Tripleplay logo at the top left of the screen.
This will take you back to the main index screen from where you can enter TripleCare again.

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6 The Services menu

This section allows you to manage the services: you can add, update and delete individual services. You can
add all the IPTV services configured on the server and update the DVB service ID for existing services.

Client and Service groups are used to define what services are delivered, who to and how. Themes are
used to determine what the interface looks like and can be global for the system or set for individual client
groups (see section 2.3 on page 10 for more detail).

Services can be associated with an EPG (electronic programme guide) that comes from a broadcast channel
or from a manually prepared EPG .XML file.

In a full Tripleplay system, you can define service channels in the portal from other sources than IPTV if you
have purchased the appropriate licences. Contact Tripleplay or Tripleplay’s authorised reseller to purchase
additional licences.

Clicking on the Services tab will show the following options.

• Services

• Order Services

• Save and restore services

• Service Groups

• Package Groups

• Service access control

• DVB STB scanning

6.1 Services
There are three types of service used.

• IPTV – live TV from off air terrestrial sources, cable, satellite and TripleMux.

• URL – web pages. TripleSign is treated as a URL source.

• NVoD – recorded video played out in a continuous loop.

A Service Group is a collection of services bundled together for delivery to a client group or groups.
Services can be free-to-view or pay-to-view, but not a mixture of both in a service group.

When you select Services tab or button on the home screen, a screen opens showing you all the services

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registered on the server.

The screen is divided into eleven columns as follows starting from the left:

• Blank – this column contains a check box for selecting or deselecting a service.

• Name – this gives the name of the service.

• Number – this is the channel number assigned to the service.

• Type – this shows the type of service. The following icons are used.

TV or radio service URL link to a web page NVoD service

Figure 20: service type icons

• Description – this gives a description of the service and which server it is provided by. The server
name is shown in brackets.

• Service Groups – shows all the service groups that use that service. Hovering the mouse over the
service group column will open a pop up window showing the multicast IP address and port
number the service is streamed from and its service ID.

• Recording – this shows how the recording has been made. It can be from a networked PVR, a set
top box PVR (STB must be fitted with a hard disc) or hybrid where recordings are made on both
devices.

• Access Control – this shows whether encryption has been used or not and how it is applied.
Tripleplay uses Secure Media for the encryption which can be set to None (no encryption), Always
on (all material on this channel is encrypted) or Per Programme (only selected programmes will be
encrypted). Where encryption is used, the customer must enter a PIN to access the material. Note
this requires a licence: contact Tripleplay or an Authorised Reseller to have this feature enabled.

• Enabled – this shows whether the service has been enabled or not. If the service is not enabled, it
cannot be “seen” by the system.

• State –this shows the status of the service. The following icons are used.

A green icon indicates that a service is configured but it does not indicate whether
the service is running. The icon will remain green even if in IPTV Management the
Adapter Status is Not Running.

A yellow icon indicates that a service is configured, but its real state cannot be
verified by the system. This is the case if the service is a URL.

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A red icon indicates that a service is not configured. This could be if you have
removed the service in IPTV Management. Note: a case also exists where the
service is still running if the adaptor was not restarted after the programme was
removed from the system. TripleCare only reads the configuration file; it does not
actually test for the stream.

Figure 21: status icons

• Action – there are three buttons in this column:

• you can view the EPG for the service.
• update the service.
• delete the service.

At the top and bottom left of the screen are six buttons.

Figure 22: the six buttons at the top of the services home screen

• The Add Service button is used to add a single service. See section 6.1.1 on page 30 for details.

• The Add All IPTV button is used to add all the available IPTV services with one button click. IR
control must be configured for each individual service later. See section 6.1.5 on page 41 for
details.

• The Update Existing IPTV button is used to update the existing IPTV services with one button click.

• The Delete Selected button is used to delete any service that has a check mark in the box on its
extreme left. This is very useful for multiple deletions with one button click.

• The Enable Selected button is used to enable (make visible) any service that has a check mark in the
box on its extreme left. This is very useful for enabling multiple services with one button click.

• The Disable Selected button will disable any service that has a check mark in the box on its extreme
left. This is very useful for multiple disabling with one button click.

6.1.1 Adding a service

To add a service, click on the Add Service button at the top or bottom left of the screen. This will open the
Add Service window which, depending on type of service has four sections, Add Service, Audio Languages,
Service Groups and IR control for IPTV services or three sections, Add Service, Audio Languages and
Service Groups for URL services and NVoD services.

Enter a name and channel number (this is automatically entered incrementing each time a service is added,
but can be edited if required) and a description and make sure the Enabled box is checked. Then click on
the down arrow to the right of the Type cell and select the service from the list presented. The next three

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sections show how the different types of service are added.

6.1.1.1 Adding an IPTV services

When you select IPTV in the Type cell, the Add Services window looks like figure 23 below. In the IP
Address cell enter the multicast address of the IPTV channel source. On a Tripleplay system this typically
takes the form 239.xxx.xxx.xxx. The second octet is the last octet of the server that is the source of the
channel; the third octet is taken from the adaptor number and the fourth octet taken from the channel
number.

In the IP Port cell enter the IP port number associated with the IP address. In a Tripleplay system this is
typically 1234.

In the DVB Service ID/Transport Stream ID/Service ID cell enter the required IDs: you can find these in your
local TV transmitter service documentation. If the DVB service ID information is contained in the stream it
will be automatically entered. Without a DVB service ID, you will not be able to view the EPG.

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Figure 23: adding an IPTV service

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Next, select the Audio Language, Service Groups and IR control and then click on Submit to save the
service.

6.1.1.2 Adding an NVoD channel

An NVoD channel is a number of VoD files or images that are linked together and played out repeatedly in a
loop so it is a multicast service rather like IPTV.

If you select NVoD Channel, the Add Services window looks as shown in figure 24.

Figure 24: adding an NVoD channel

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Enter a name and description: the channel number is automatically filled in but you can change this to any
unused channel. Make sure the Enabled box is checked: if it is not checked the service will not be available.
Enter the IP address which is usually in the range 224.xxx.xxx.xxx to 239.xxx.xxx.xxx. The port number is
usually in the range 1024 to 65535.

Click on Submit at the bottom of the window when all is set. You will be returned to the Services screen
where the new NVoD channel will appear at the end of the list.

6.1.1.3 Adding a URL service

If you select URL the Add Services window changes as shown in figure 25. Enter a name and description:
the channel number is automatically filled in but you can change this to any unused channel number. Make
sure the Enabled box is checked: if it is not checked the service will not be available. Enter the required URL
making sure it begins with http://. If you do not, a screen internal to the portal will be accessed. Then
select the audio language(s) and service group(s) that will have access to the service.

Figure 25: adding a URL service

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Finally, click on Submit to save and you will be taken back to the Services home screen where the
service and its status will be listed.

6.1.2 Updating a service

Click on the Update button in the Action column to the right of the screen. This opens the Update Services
window. For IPTV (radio or TV service), this is a shown in figure 26.

Figure 26: updating a TV or radio service

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For NVoD this is as shown in figure 27.

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Figure 27: the update NVoD service screen

For a URL this is as shown in figure 28.

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Figure 28: updating a URL service

In each case, make the required changes and then click on Submit at the bottom of the window to save.

6.1.3 Deleting a service

Place the cursor on the Delete button in the Action column on the Services home screen: it will change to
red. When you click on it you will be asked to confirm that you do want to delete the service. Click on OK

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to delete the service or Cancel to back out.

You can also delete several services at once: select them by checking the box in the column to the left of the
name column on the left of the screen. Then click on the Delete Selected button at the top or bottom left
of the screen. You will be asked to confirm your selection.

Click on OK to delete the services or Cancel to back out.

6.1.4 Adding all the IPTV services

If you click on the Add All IPTV button at the top or bottom left of the screen, all the IPTV, NVoD
and URL services configured on the server will be added at one go. However, IR control must be
individually configured for each service (see section 6.1.5).

6.1.5 IR (infra-red) control

Note: this is only applicable to IPTV (TV and radio) Services and is a licensable feature. Contact Tripleplay
Services or an Authorised reseller to have this licence enabled.

To configure IR control, click on the Update button in the Action column of the channel on the Services
home screen and the Update Service window will open as shown in figure 26 on page 35.

In the IR Control section, check the box in the Enable cell and enter the IP address and port number of the
IR controller unit. In the Sender Port cell, enter the value 4998 for GC-100 units. Select the Sender Type and
Remote Type from the drop down lists.

The GC-100 Infra Red controller module number gives the first part of the value to be entered in the Sender
Port cell. In this case it is module 2. This controller has three senders numbered 1, 2 and 3 (labelled on the
back of the unit): the port number forms the second part of the value. So the value to be entered for each
port is shown in table 6.1 below.

IR sender no Sender port value

1 2:1

2 2:2

3 2:3

Table 6.1: IR ports and sender port values

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Figure 29: setting up IR control

Click on Submit to enable IR control of this service. Repeat the process for any other services requiring IR
control.

When IR control has been configured for a service, an extra button, IR Control, appears in the Action
column for that service.

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Figure 30: when configured for IR control, an extra button is placed in the Action column

When you click on the IR Control button, a window with a graphic of the controller type opens.

Figure 31: graphic of IR controller

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All the buttons on the remote control are active so by clicking on them, you can test their functionality.

6.1.6 Viewing the EPG (electronic programme guide)

On the Services home screen, click on the View EPG button in the Action column to the right of the screen
of a service. This will open the EPG for the chosen channel.

To change the TV channel or date click use the down arrows in the channel and date cells and then click on
the Change button beside the date and channel cells.

Figure 32: changing TV channel and date

The EPG for the new channel/date will be displayed.

You can also view the EPG by clicking on the EPG tab at the top of any screen or the EPG button on the
home screen: select Browse EPG from the options presented. This will take you to the View EPG home
screen where all the services are listed. To view a service’s EPG click on the View EPG button in the Action
column to the right of the screen – see figure 30 on page 43.

6.2 Order services

By selecting this option you can change the order in which the services are displayed. When you click on
the option, the Update Service Order window opens.

Figure 33: a typical update service order screen

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You can change the position of a service by left clicking on it and dragging it to its new position. With some
browsers, you can also change the channel graphic by dragging a new image onto it.

You can also change the channel number the service is delivered on.

The new channel order will be shown in the window and confirmed with the message Channel Order has
been modified shown above the window.

6.3 Service groups

A service group defines a selection of services. In figure 34, four service groups are shown: each has access
to the same services. Service Group A contains the rooms in an hotel where use of the service is
chargeable; guests in the rooms pay to watch the services provided. Service Group B is directed to the bar
where people can watch the services provided free of charge. The TripleSign Service Group takes the
services and distributes them to the display screens in the digital signage system. The PVR Service Group
allows users to record elements of the services provided using TripleShift PVR.

Figure 34: distributing services to different service groups

Click on the Service tab on any screen or the Service button on the home screen: select Service Groups

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from the list presented.

This will take you to the Service Group home screen where all the registered service groups are shown.
If you hover the cursor over the Description column a list of the services allocated to the group will be
shown.

From this screen you can add a new service group and update or delete an existing service group.

6.3.1 Adding a new service group

Click on the Add Service Group button at the top left of the screen. This will open the Add Service Group
window.

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Figure 35: the add service group window

Enter a name and description and then select the Secure Media Band from the list presented when the
down arrow is clicked. Finally, click on Submit and the group will be added. It will appear on the Service
Group home screen where it will be listed alphabetically.

Note: at this stage the Service Group does not have any services allocated to it. To add services you use
the Update button: see section 6.3.2 below.

6.3.2 Updating a service

This function is used to add services to a new service group or to change the services used by an existing
service group.

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Figure 36: the update/add service screen

Click on the Update button in the Action column to the right of the screen. This will open a screen looking
something like figure 36 and figure 38 which show a television service group with all its channels.

Click on the Add Service button at the top left of the screen. This opens the Add Services to a Service
Group window.

Figure 37: adding services to a service group

Highlight the required services and click on Submit to make them available to the group.

Note: to select a number of adjacent services, hold the shift key down and click on the first and last
service you want to select: all the services will be highlighted. To select non adjacent services, hold the
Control (Ctrl) key down and select each service in turn.

When you click on Submit all the selected channels will be displayed on the screen.

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Figure 38: showing the services added to the service group

If you wish to delete a service, click on the Delete button in the Action column to the right of the screen.
You will be asked to confirm your selection: click on OK to complete the action or Cancel to back out.

If you want to add further services to the group, click on the Add Service button at the left of the screen.
This will open the Add Services to a Service Group window again where you can select additional services
and submit them.

When all is as you want it, click on the Submit button in the Update Services Group window to save the
selection.

6.3.3 Adding a charge to a service group

When you have the Update Service Group screen open, you have the option to add a charge to the service
group.

Click on the Add Charge button on the left of the screen. This will open the Add Service Group Charge
window.

Figure 39: adding a charge

To add a charge of £1.50 per hour for viewing the service, enter 1.50 in the price cell and 1 in the hours of
the duration cell and then click on Submit.

Note: do not use any currency symbol, £, £, € etc. in the price cell.

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The new charge will be displayed in the lower section of the Update Service Group window. It can be
deleted or updated by using the buttons in the Action column to the right of the screen.

Finally, click on the Apply and Submit buttons at the top of the screen.

Note: once the chargeable time has expired, the customer will have to buy new time. This is not a charge
per time unit that accumulates.

6.3.4 Deleting a service group

Select the Delete button in the Action column to the right of the screen: it will turn red. Click on it to delete
the group. You will be asked to confirm your action.

Figure 40: confirm you want to delete

Click on OK to complete the action or Cancel to back out.

6.3.5 Saving and restoring services

A group of services can be saved to an .XML file and then restored later. Services can also be disabled so
they are no longer active in the system. Disabled services can later be re-enabled.

Note: this is a licensable feature. Contact Tripleplay Services or an authorised reseller to purchase this
option.

Select Save and Restore Services under the Services tab or Services button on the TripleCare home screen.
This opens the Save and Restore Services home screen where all the services are shown. The screen has a
columnar structure with the following columns starting from the left.

• Name – this is the name the service is known by.

• Number – this is the order in which the services are listed.

• Type – shows the type of service (see figure 20 on page 28 for details of the icons used).

• Description – this gives a description of the service which may include its source.

• Enabled – if the service is enabled (active) the entry will be Yes: if the service is disabled
the entry will be No.

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6.3.5.1 Saving a service or services

To save a service or services, first check the box to the left of the Name column for the service(s). Then click
on the Save Selected button at the top or bottom left of the screen. This creates the file to be saved and
opens a new screen. At the top left of the screen in green is the legend, Service file created, right click
here to download; right click and from the list presented, select Save Link As.

Figure 41: right click and select Save Link As

This opens the file navigation browser which by default will point to the Downloads folder unless your
computer has been otherwise configured. Click Save.

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Figure 42: saving the backup package

The browser window will close and return you to the Save and Restore Services screen: click on Done to
return to the Save and Restore Services home screen.

The filename has the structure servername_services_ a ten digit number as shown in figure 43 but you can
change this to a more friendly name if you wish.

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Figure 43: example of a saved file showing the naming convention

6.3.5.2 Restoring a service or services from a file

To restore a service or services you use the Upload Services window at the top left of the Save and Restore
Services home screen. Click on the Browse button and navigate to the required file’s location: select the file
and click on Open. The filename and path are entered in the From File cell.

Figure 44: the upload services window

Now click on Submit and the file will be restored but it is not enabled: No is shown in the Enabled
column. Select the service by checking the box next to the Name column and then click on the
Enable Selected button at the top or bottom left of the screen: the status will change to Yes and
the service becomes active.

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Figure 45: enabling restored services

6.3.5.3 Disabling and enabling a services

Check the box next to the Name column and then click on the Disable Selected button: the service’s status
will change to No in the Enabled column.

To enable a service check the box next to the Name column and then click on the Enable Selected button:
the service’s status will change to Yes in the Enabled column.

6.3.5.4 Deleting a service

Check the box next to the Name column and then click on the Delete Selected button: you will be asked to
confirm your action.

Figure 46: confirm you wish to delete

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Click on OK to delete the service or Cancel to back out.

To delete multiple services, check their boxes next to the Name column and then click the Delete Selected
button: you will be asked to confirm your action. Click on OK to delete the services or Cancel to back out.

6.4 Package groups

Package groups are used to define a group of items that are delivered or sold together. They can also be
used to give access to certain types of material. For example, in an hotel, package groups could be used to
deliver services to customers in their rooms. One package group might contain all the free-to-view items;
another package group could contain all the chargeable services such as adult movies or sport. Another
package group could be used to deliver services to screens in public areas such as bars or restaurants.
Services do not have to be unique to a package group; they can be shared by several package groups.

To enter the package groups option, click on Package Groups in the Services menu. This will take you to the
Package Groups home screen where all the available packages are listed and you can update or delete
them.

6.4.1 Adding a package group

Click on the Add Package Group button at the top left of the Package Groups home screen. This will open
the Add Package Group window. Enter a name and description for the package and then click on Submit.

Figure 47: the add package group window

You now need to add the details of the package; the Service Group who will have access to the package, the
Video contained in the package and the Charges people will pay to view the package. You do this using the
buttons added to the screen when you click on Submit in the Add Package Group window.

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Figure 48: buttons for adding a service group, content and charges to a package group

6.4.2 Adding a service group to the package

To add a Service Group to a package click on the Add Service Group button on the left of the screen. This
opens the Add Service Group to a Package Group window.

Figure 49: select the service group(s)

Highlight the required channel(s) and click on Submit or Cancel to back out.

Note: to select a number of adjacent service groups, hold the shift key down and click on the first and last
service you want to select: all the services will be highlighted. To select non adjacent services, hold the
Control (Ctrl) key down and select each service in turn.

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6.4.3 Adding a video to the package

Note: videos must have a price set against them in TripleCMS before they can be used in a package.

To do this, open TripleCMS and click on Content, then select Manage Content: this opens the Manage
Content home screen. Locate the video you want to add a charge for and click its Action button in the
Action column.

Figure 50: click the video's action button

This opens a drop down sub menu: select the Edit Details option.

Figure 51: select the edit details option

This opens the Update Video screen: enter a price in the Price cell in the upper section of the window.

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Figure 53: enter a price

See the TripleCMS User Guide for full details. This can be downloaded from:

http://www.tripleplay-services.com/index.php/en/userguides/triplecms

To add video material to the package, return to TripleCare and click on the Services menu tab and select
Package Groups. This opens the Package Groups home screen where all the package groups are listed.
Click on the Update button in the Action column of the package group you wish to add video to. In the
screen that opens, click on the Add Video button on the left of the screen. This opens the Search for a
Video to add window. Enter the name of the video in the Search Videos cell and click on Submit.

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Figure 54: searching for a video to add

This will open the Select a Video to add window.

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Figure 55: selecting the required video

All the videos matching your search criterion are listed with a brief description and the associated charge.
Click on the radio button(s) of the video(s) you wish to add and click on Submit at the bottom of the
window and the video(s) will be added to the package. You are returned to the Package Groups home
screen and the video(s) will appear in the list in the Id column.
Repeat the process to add further videos to the package.

6.4.4 Adding a charge to the package

To add a charge to the package, click on the Add Charge button on the left of the screen. This opens the
Add Package Group Charge window.

Figure 56: the add package group charge window

Enter a Price and Duration and click on Submit to save or Cancel to back out.

Note: do not use any currency symbol, £, $, € etc. in the price cell.

The charge can be Updated or Deleted using the appropriate button in the Action column on the right of
the screen.

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Finally, click on the Apply and the Submit buttons at the top of the screen. This will take you back to the
Package Group home screen.

6.5 Service Access Control

Click on the Services tab and select Service Access Control from the list presented. This will take you to the
Service Access Control home screen where the service access control choices are shown.
Note: this is a read only screen.

Figure 57: a typical service access control home screen

6.6 DVB STB scanning

This screen shows the results of a scan across the system which looks for all DVB capable set top boxes.
Click on the Services button on the home screen or Services tab on any screen and select DVB STB Scanning
from the options. This will open a screen showing the details of all DVB capable set top boxes active on the
system.

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7 The EPG (electronic programme guide) menu

The EPG menu allows you to set up EPG control, browse the EPG for individual channels and to set up
recordings of programmes listed in the EPG.

7.1 EPG control

This section allows you to control the state of the main service used to gather EPG data. It also reports on
the queue of .xml and .tar data waiting to be processed.

When you click on EPG Control you are taken to a screen which has five sections.

7.1.1 The EPG service status

This is at the top of the screen. When running normally it looks as shown in figure 58.

Figure 58: service status

When not running correctly, the status is shown as Stopped and/or Disabled and the buttons are coloured
red. If it is stopped, no EPG data will be harvested.

If the service is stopped or disabled, click on Restart or Enable as appropriate.

It will also report on any .xml or .tar files that are queued up.

7.1.2 Server harvesting

This section allows you to configure the IPTV servers used to gather EPG information from DVB streams.

This service periodically asks the IPTV server to collect the EPG information from its DVB streams: this can
take a while. The collected data is then stored as a .tar file on the server’s hard disc. When the server
reports to the TripleCare sever that the collection has finished, the TripleCare server will fetch the results to
use within the TripleCare system. You can also request a collection or ask for the results of the last
collection to be fetched.

7.1.2.1 Adding an EPG server

Click on the Add Server button on the left of the screen: this opens the Add EPG Server window as shown in

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figure 59.

Figure 59: adding an EPG server

Select a name from the drop down list presented when the down arrow is clicked in the Name cell. If the
server is secure, check the box and enter a Username and Password.
Set the time in the Update Time cell you want the update to happen at and then set the frequency that the
update will happen in the Update Period cell. In the example shown in figure 59, the update time is set at
3.00am and will be repeated every 6 hours. So the EPG will be updated at 03:00, 09:00, 15:00 and 21:00.
Finally, click on Submit to save the data and return to the EPG Control Screen where the new server will be
displayed in the table with the dates and times of the last fetch and last collected. The server status is also
listed. In the Action column are four buttons whose functions are described in the following sections.

7.1.2.2 The Collect button

Clicking on the Collect button causes the IPTV server to collect EPG information and store it on its hard disc:
it then tells the TripleCare server it has the EPG data. In the Last Collected column the time and date are
updated to the time and date the data was collected.

7.1.2.3 The Fetch button

Clicking on the Fetch button causes the TripleCare server to fetch EPG information from the IPTV server so it
can be used in the TripleCare system. In the Last Fetched column the time and date are updated to the time
and date the last fetch was done.

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7.1.2.4 The Update button

This is where the time and frequency of updating the EPG information is set up. When you click on the
Update button, the Update EPG Server window opens.

If there are multiple IPTV servers collecting EPG data you select the server you want to configure by clicking
on the down arrow in the Server cell and selecting from the list presented.

If the server is a secure server (requires https:// If the server does not require a secure login, you
login), you will need to enter the appropriate do not need to enter your username and
username and password. password.
Figure 60: logging in to secure and insecure servers

In the Update Time cell, enter the time you want the server to collect the EPG data from the DVB streams.
In the Update Period cell, enter the frequency you want the server repeat collecting the EPG data. In the
example shown in figure 60, the server will collect EPG data at 11.00am every day. Two hours later, at
1.00pm it will collect data again: then at 3.00pm, 5.00pm, 7.00pm and so on. Typically this is set to collect
EPG data every 6 hours (see figure 59).

When all the settings have been made, click on Submit save the data and return to the EPG control screen.

7.1.2.5 The Delete button

Clicking on the Delete button will remove the server from the list. The button changes to red when the
mouse cursor is placed over it: when clicked you will be asked to confirm your action by clicking on OK to
delete or Cancel to back out.

7.1.3 Multicast harvesting

This section allows you to control the services used to gather EPG information from multicast streams.

There are two services: the Now and Next Service handles information about the current and next
programme. The Scheduled Service handles the schedule for future programmes.

Both services require that the IPTV head end includes EPG information in the multicast streams (as EIT
information) and that normally depends on the broadcaster sending the information.

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The status of both services is displayed as shown in figure 61.

Figure 61: server status

When not running correctly, the status is shown as Stopped and Disabled and the buttons are coloured red.
If it is stopped, no Now & Next or Scheduled Service data will be gathered.

Click on the Restart and Enable buttons as required.

7.1.4 File harvesting

This is where an external EPG data file is uploaded to the server. This is a feature that is not used very much
but will be required in areas where EPG information has to be bought in because it is not part of the data
stream.

Use the Browse button to navigate to where the file is stored: click on the filename button and the filename
and path will be automatically entered in the cell. Click on Upload File to complete the operation. A
progress bar gives an indication of how the upload is proceeding.

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Figure 62: the upload file window

Note: if you are using an old browser you may find Java Runtime is required to upload the file. See the
Tripleplay Applications General User Guide for details of how to install Java. Current browsers should
handle uploads transparently.

7.1.5 Aliases
This is where you set up aliases so that the server recognises the service/channel with a different name to
the name on the channel list for example BBC ONE and BBC 1.

Click on the Add Alias button and the Add EPG Alias window will open. Select the service by using the
down arrow and searching from the list presented. Then enter the alias and click on Submit.

Figure 63: adding an alias

The alias will then be shown in a list.

Each entry in the list can be updated or deleted by clicking on the Update or Delete buttons in the Action
column to the right of the screen.

7.2 Browsing the EPG

Click on Browse EPG under the EPG tab or the Browse EPG button under the EPG button on TripleCare’s
home screen. This will take you to the Browse EPG home screen where all the TV and radio channels are
listed.

To view the EPG for a particular channel, select the View EPG button in the Action column to the right of
the screen. This will open the EPG for the chosen channel.

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You can browse the EPG by scrolling up and down the screen.

To change the TV channel or date click use the down arrows in the channel and date cells and then click on
the Change button.

Figure 64: changing the channel and date

The EPG for the new channel/date will be displayed.

Note: most EPGs will only show information for the next 7 or 8 days.

7.2.1 Making a recording from the EPG

Note: the recording is made in TripleTV+ so the server must be licensed for TripleTV+. Contact Tripleplay
Services or an Authorised Reseller to purchase a licence.

To record a programme on the Browse EPG home screen, click on the View EPG button in the Action
column: this will take you to the Browse EPG screen for the chosen channel. Find the programme you want
to record and click on the Record button in the Action column of the programme. This will take you to the
Create Recording screen in TripleTV+.
The recording Name, Date, Channel, Times and Comment are automatically entered from the metadata
carried with the stream. If you want the date and time to be added to the recording, check the boxes.
Enter the Requester's Name and any Keywords that can be used for searching for the video.
In the rest of the screen, enter information as required making sure the Transfer to VoD box is checked. If
this is not done, the recording will have to be manually transferred to the VoD server.
Click on Submit at the bottom of the screen to save the data. To return to TripleCare, click on the Tripleplay
logo at the top of the screen and then click on the TripleCare button to re-enter the application.
If the programme is part of a series, a Record Series button is present in the Action column. If you click on
this it will take you to the Create Recording window which has an additional section in the middle. Figure
65 gives details.

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Figure 65: making a recording from the EPG using TripleTV+

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Figure 66: the additional information for recording a series of programmes in the Create Recording window

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8 The Configuration menu

In this section you can configure the DHCP server, clients’ home screens, manage the multicast imaging
service, control the DHCP imaging services and configure TripleChoice.

8.1 Enabling client types

The system needs to know what types of client it has. Click on Client Types under the Configuration tab on
any screen or button on the home screen. This opens the Enabled Client Types window where all the
possible clients are listed. Check the boxes of the clients in the system to enable them, then and click on
Submit at the bottom of the window to save the data.

Figure 67: enabling client types

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The following message is displayed at the top left of the screen.

Figure 68: confirmation of client enabling

8.2 DHCP (dynamic host control protocol) configuration

Both DHCP and fixed IP addresses are set up in this section. Running DHCP requires a DHCP server which
may be provided by Tripleplay services or by the customer. If the customer is providing the DHCP server, it
must be configured correctly. Contact Tripleplay Support to request the technote Windows Server 2003
DHCP Configuration Guide which details how the configuration is set up.

If a fixed IP range is to be used, the address range(s) should be carefully planned before implementation.
The plan should include provision for additional IP addresses to be added at a later date. Contact Tripleplay
Support for advice on implementing fixed IP ranges.

Normally DHCP information will be populated during the initial installation but as the system grows this is
where additional subnets can be added.

8.2.1 The DHCP screen

This is configured in the initial installation. It will show all the subnets and VLANs used in the system on the
front screen with each individual subnet or VLAN listed on separate screens.

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Figure 69: an example of a DHCP screen

To see this information, click on the View Clients button on the right of the window.

The DHCP screen has the following columns starting from the left of the screen:

• IP Address – the client's IP address is shown here.

• MAC Address – the client's MAC address is shown here.

• Registered – if the client is registered with the system a tick is shown in the column. If the client is
not registered, the column is blank.

• Location – the client's location is shown here.

• Address Allocations – the method of allocating the client's IP address and details of the lease are
shown here.

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• Homepage – the client's default homepage is shown here.

• Action – if a client has a fixed IP address a Delete button is shown in the Action column. If
you click on the button, it will turn red and you will be asked to confirm your selection.

If you click on Submit, a message is displayed at the top left of the screen confirming the DHCP
configuration has been updated and the server restarted.

Figure 70: network updated

8.2.2 Adding a subnet
Click on the Add Subnet button at the left top of the screen. This will open the Subnet 1 Settings screen.

The following cells are used:

• Name – the network name is entered here.

• Is Authoritative – check this box if the server is the authoritative DHCP server for this subnet. All
other DHCP servers will be ignored.

• Network Address - the server's IP address is entered here.

• Subnet – the subnet IP address is entered here.

• Gateway – the gateway IP address is entered here.

• Domain Name – enter the domain name of the organisation here.

• NTP Server – the IP address of the network time protocol server is entered here. This server
provides the date and time for the subnet so all devices on the subnet can be synchronised.

• Time Zone – the time zone in which the system resides is entered here.

• Time Offset – any time offset from GMT is entered here.

• Primary DNS – the IP address of the primary domain name server is entered here.

• Secondary DNS – if there is a secondary domain name server, its IP address is entered here.

• Tertiary DNS – if there is a tertiary domain name server, its IP address is entered here.

• Dynamic Address Range – the IP address range from which IP addresses can be dynamically

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allocated is shown here. There can be more than one range specified: click the plus sign on the
right of the cell to add a further range (see figure 71). If there are PC clients (non set top box
clients) in the system, the check box must be ticked.

• Fixed Address Range – the IP address range from which fixed IP addresses are allocated is shown
here. There can be more than one range specified: click the plus sign on the right of the cell to add
a further range (see figure 71). Note: PC clients cannot have a fixed IP address assigned to them.

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Figure 71: adding a subnet

To add more than one dynamic or fixed IP address range, click on the green plus (+) button to the right of
the range cells and this will add cells where another range can be entered.

Figure 72: adding further sub net ranges

If you wish to remove an address range, click on the red minus (-) button to the right of the address range
you wish to remove.

When all the required information has been entered, click on Submit at the bottom of the window. A

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confirmation message is shown at the top left of the screen.

Figure 73: confirmation message

8.2.3 Viewing clients on the subnet

All set top box and portal clients are automatically registered in TripleCare because each Tripleplay product
such as TripleSign, TripleCMS etc. are managed by TripleCare and share information. Their locations need to
be manually entered.

To view the clients on a subnet click on the View Clients button at the top of the DHCP Config screen. This
will open a screen where all the clients on the subnet are listed.

Figure 74: the DHCP configurations screen

The screen is columnar in structure with the following columns starting from the left:

• IP address – this shows the IP address allocated to the client.

• MAC address – this shows the client's MAC address.

• Registered – this shows whether the client is registered with the system or not: a green tick shows
it is registered. If the column is blank, the client is not registered.

• Location – this shows the physical location of the client.

• Address allocation – this shows how the IP address has been allocated (dynamic or static) and
when it will or has expire(d).

• Home page – this shows the home page the client will display.

• Action – this column has two buttons:

• Update – used to update the client's details.
• Delete – used to delete a client from the system.

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8.2.4 Updating a client

Click on the update button of the client's network. This will open the Subnet x Settings window as shown in
figure 75. Change any details as required and click on Submit to save. A message confirming the changes is
shown at the top left of the screen.

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Figure 75: the update subnet settings window

8.3 Client home pages

This is where you set up the home screens for the classes of client devices. Click on the Configuration tab
and select Client Home Pages from the options presented.

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Individual devices are shown in the black column on the left of the window and the choices for each device
are shown to the right. Each has three options which are chosen by clicking the down arrow and selecting
from the list. The options are:

• Preset home page – this is derived from the initial configuration of the server.

• Custom home page – the URL of the page is entered in the cell below the radio button.

• USB home page – the home page is stored on the memory stick inserted into the set top box. This
is a useful option where network bandwidth is an issue and is used by TripleLite clients which boot
from the USB memory device.

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Figure 76: selecting the client home pages

Only devices registered in your system will be shown.

When you click on Submit, you are returned to the Client Homepages screen and a message is displayed at
the top left of the screen.

Figure 77: confirming the homepages

8.4 Set top box (STB)

imaging
Set top boxes can be updated using multicast imaging. Click the Configuration tab and select STB Imaging
from the options presented.

This will open the STB imaging home screen where the settings for each client device type are shown. Each
device has its own window within the main screen.

The Amino 110, 110H, 120, 130, 130H and 130M settings window is shown in figure 78.

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Figure 78: Amino 110, 110H, 120, 130, 130H and 130M settings

The Amino x4x (A139, A140, H140 and A540) settings window is shown in figure 79.

Figure 79: Amino x4x (A139, A140, 140 and A540) settings

The Amino x5x (A150, H150 and A550 settings window is shown in figure

Figure 80: the Amino x5x (A150, H150 and A550) settings

The Motorola 19×3 (for VIP1003) settings are shown in figure 81

Figure 81: the Motorola settings

The Samsung settings window is shown in figure 82.

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Figure 82: Samsung settings

At the bottom of the screen is the Multicast TTL section (see figure 82). Enter the number of routers plus 1
that the data will be propagated through (note: you need to know the number of routers between the
server and the client).

Click on Submit at the bottom of the screen to save the data.

8.5 Control DHCP and imaging services

Click on the Configuration tab on any screen or the Configuration button on the home screen and select
Control DHCP & Imaging Services from the options presented. This will take you to the Control DHCP &
Imaging Services screen which should look as shown in figure 83.

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Figure 83: control services status

All Status and Start On Boot cells should be green and show the status of Running and Enabled
respectively. If they are not, click on Restart or Enable as required.

Note: if there are no Motorola set top boxes or Samsung smart TVs in the system, these services can be
stopped. Figure 83 shows what the screen will look like if these services are not running.

8.6 TripleChoice
This is where you set up and edit the configuration settings for the host. The settings affect how the user
interface starts up and what features are available to the users of this system. These are global settings
which can be overridden for specific service and client groups.

Settings are grouped together into twelve configuration windows on the screen. The windows are:

• System – this is where system wide options are configured.

• Theme – this is where the general appearance of the system is configured.

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• General – this is where general authentication and network settings are configured.

• TV Control options – this is where all the options for controlling television displays are configured.

• TV and Services options – this is where the services used by the television displays are configured.

• VoD options – this is where the VoD options are configured.

• LDAP options – this is where the LDAP authentication options are configured.

• SAML options – this is where the SAML authentication options are configured.

• PMS options – this is where the property management options are configured.

• EPG and recoding options – this is where the EPG and time shifting options are configured.

• Secure media options – this is where media encryption is set up.

• LYNK DRM options – this is where the LYNK digital rights management is set up.

For a brief description of each configuration option, hover the mouse pointer over the cell name and a pop
up window will show the details.

8.6.1 System options

These settings configure the background options for the system. Most settings are taken from a list that
appears when the down arrow in each cell is clicked.

These cells are used in the System Options window at the top of the screen:

• Portal host – select the appropriate server from the list. This is the host that will provide the details
for the next few cells.

• Currency – select from the list of options: this is what will be displayed on the screen for bills and
prices etc. If the currency you want to use is not listed, contact Tripleplay Services.

• Time Format – select from 12 or 24 hour time display.

• Default Client Group for PCs selects the client group devices are put into if they are not assigned
to a specific group.

• Default Client Group for STBs selects the client group devices are put into if they are not assigned
to a specific group.

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• Default Client Group for Mobile - selects the client group devices are put into if they are not
assigned to a specific group.

• Dynamically Allocate Client Groups – check this box if you wish client groups to be dynamically
allocated.

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Figure 84: the system options window

8.6.2 Theme options

This is the second window down on the screen.

Themes are used to control the appearance and behaviour of a client group and would typically be used in
an hotel or a large organisation such as a university. TripleChoice has an optional theme editor which can
be used to create a new theme or edit an existing theme. Alternatively, Tripleplay Services can create a
theme to a customer specification which can later be edited using the theme editor.

For details of the theme editor or having a customised theme created, contact Tripleplay Services or a
Tripleplay Authorised Reseller.

These cells are used in the Theme options window:

• Theme – this sets the general appearance of the screens and would be used to give the displays a
corporate branding or for a season of the year, for example, Christmas.

• Default locale – this sets the language to be used in the system. If an hotel guest has registered as
being Dutch, selecting Dutch from the list of languages will mean that all Dutch speaking TV
channels are put at the top of the list of channels available. For additional languages, contact
Tripleplay Services.

• Default Home Page – this sets the screen a viewer will see when they first switch the screen on.
This is commonly used in hotels to greet a new customer when they first check into a room.

• Default Landing Page for STBs - this sets the screen a viewer will see when they first switch the
screen on. This is commonly used in hotels to greet a new customer when they first check into a
room.

• Default Landing Page for PCs - this sets the screen a viewer will see when they first switch the
screen on. This is commonly used in hotels to greet a new customer when they first check into a
room.

• Default Landing Page for Mobile Devices - this sets the screen a viewer will see when they first

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switch the screen on. This is commonly used in hotels to greet a new customer when they first
check into a room.

• Default TV Channel – this sets the channel the television will tune to when switched on. If German
has been set as the locale, the television channel can be set to a German channel. This only applies
when TV is being delivered through a set top box.

• Interactive Portal – checking this box determines whether the portal is interactive. If an error
occurs, an error message is displayed on the screen. If the client is set to not being interactive, the
error message is displayed for 60 seconds and then the client automatically reboots. If the portal
has been set as interactive, when an error occurs, a list of options is displayed on the screen from
which the User makes a choice. This option is best left unselected.

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Figure 85: theme options

8.6.3 General options

This is the third window down on the screen.

The following cells are used.

• PC Authentication - this determines how the PC clients authenticate to the system. The options are
LDAP or PMS.

• STB Authentication this determines how the set top box clients authenticate to the system. The
options are LDAP, PMS or none.

• Mobile Device Authentication this determines how the mobile clients authenticate to the system.
The options are LDAP or none.

Note: LDAP authentication will require a keyboard.

Note: Mobile devices cannot be used with a property management system.

• PC Client Installer Version – allows you to select the video player plug-in used by PC clients.

• Enable TripleChoice Connect – DO NOT CHECK THIS BOX!

• Enable HDCP – checking this box enables high definition content control (encryption) on the HDMI
link between the set top box and the display.

• Automatic Upgrade – checking this option enables automatic upgrade of Amino set top boxes if
they do not have the configured firmware version.

• Motorola Remote – this is used to select the type of remote control being used. The options are
Motorola NYX, Motorola MRCS 350, Motorola MRCU 180 RF hybrid and Ruwido RF hybrid.

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• Client Alive Reporting Period (minutes) – this sets the frequency that the set top box reports to the
server that it is still active. If set to 15, the set top box will report to the server every 15 minutes
while it is active.

• Geographically Restrict Content – tick the box if you wish to restrict the areas that can access
content.

• Preset Homepage URLs – select from the list. The options are http, https or both.

• Check TV controllers before activating behaviours – If this box is checked, the power status of
every TV in the system is checked whenever an event is activated. This can cause a delay in the
event being activated whilst the check is performed. Leave the box unchecked if you do not want a
power status check to be performed every time an event is scheduled.

Figure 86: the general options window

8.6.4 TV control options

This is the fourth window down on the screen.
These options set up how the TV display is controlled. The cells used are:

• TV type – select the correct TV type. This is used by the set top box or to send commands to the
television such as turn the TV off or turn the TV on. This requires a cable between the set top box
and the TV control interface. Click on the down arrow and select from the list presented. If the TV
type used in your system is not listed, contact Tripleplay Support for advice (see section 15.1 on
page 162 at the end of this document for details). Note: only use this selection if you are going to

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control the TV.

Note: if you are using a “smart” TV, the triplecare.xml file must be edited. See Technical Note TN055
Configuring TV Controllers for details.

• TV volume – this sets the volume level when the TV is turned on. It requires a cable between the
set top box and the TV. Enter a numerical value in the range of 0 (mute) to 100 (full volume). The
value 20 is entered by default.

• Media hub input – this tells the media hub which input to select when switched on. If there is no
media hub in the system, do not check this box.

• One TV Control sequence timeout - do not change this setting unless directed to by Tripleplay's
support team.

• All TVs control sequence max simultaneous - do not change this setting unless directed to by
Tripleplay's support team.

• All TVs control sequence retries – do not change this setting unless directed to by Tripleplay's
support team.

• All TVs control sequence timeout – do not change this setting unless directed to by Tripleplay's
support team.

• TV Power on duration – set the time the TV will be powered before automatically turning off.

• Allow Source Input Selection – check this box if you want the user to be able to select different
input sources.

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Figure 87: the TV control options

8.6.5 TV services and options

This is the fifth window down on the screen.

This section sets up how TV channels are displayed on a screen and how they behave.

The following cells are used:

• Show TV Features on the Portal – checking this box allows TV to be shown on the portal.

• Can set favourite TV channels – checking this allows the user to select a set of favourite TV
channels.

• Show all services if client is not in a client group - If a client has not been allocated to a service or
client group checking this box allows the client to view all the services available.

• Don’t Load an Initial Channel List – if this box is checked a channel list will not be loaded to the set
top box when the system is switched on.

• Allow Duplicate Channel Numbers – if this box is checked you can have several TV channels with
the same channel number. This could be confusing for the customer so it is advised that this box is
not checked.

• Enable Access Controlled Channels – checking this box enables access control for TV channels.
Typically a PIN number will be required to gain access to the controlled channels.

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• Access Controlled Channels Duration (hh:mm) - this sets the time the PIN number required for
accessing controlled channels is valid for. The time is set in hours and minutes.

• Renumber Channels Dynamically – checking this box will enable dynamic renumbering of channels
so they appear in a logical order.

• Starting Channel Number – this sets the number from which the channels will be numbered. This
is typically set to 1.

• Prioritise Users Home Channels – this is used to prioritise channels for a user. For example,
someone who is a French speaker would have all the French language channels listed before any
other channels. This relates to the Locale setting in the configuration menu.

Figure 88: the TV and services window

8.6.6 VoD (video on demand) options

This is the sixth window down on the screen.

The following cells are used:

• Show VoD Features on the Portal – check this box if you want video to be available on the
portal.

• Use CDMS Families - checking this boxes determines whether families will be shown.

• Use CDMS Categories checking this boxes determines whether categories will be shown.

• Bookmark Display – checking this box allows a video bookmark to be set. This might be used
by a university lecturer to mark the beginning and end of a section of information of special
interest for his students. The selected material appears as another video on the display. The
bookmarks can be set in four ways.
• Don’t display at all means no book marks are used.

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• Display as normal content means that any part of the main screen can be highlighted.
• Display under parent title means the screen’s title will be highlighted.
• Display both ways means both the title and sections of the screen will be highlighted.

The setting used needs to match the portal theme.

Note: this feature requires a licence to be enabled. Contact Tripleplay services or an authorised reseller
for further information.

• Non-Free Content – this is selected from the list presented when the down arrow is clicked. If
Display is chosen, chargeable content will be shown, if Hide is chosen, chargeable content will not
be displayed and if Free is selected, only content for which there is no charge will be displayed.

• Show Content Flagged for Deletion – if this is checked the user will see all content including that
which is about to be deleted.

• Use Access Rights – checking this will force users to authenticate, typically via LDAP, before they can
watch any content. A keyboard will be required.

• RTSP Server Select the appropriate server from the list that appears when the down arrow is clicked
in the cells. If there are no alternatives, This Machine will be the default.

• Session Manager - select the appropriate server from the list that appears when the down arrow is
clicked in the cells. If there are no alternatives, This Machine will be the default.

• Content Manager - select the appropriate server from the list that appears when the down arrow is
clicked in the cells. If there are no alternatives, This Machine will be the default.

• Flash Server – if a Flash server is being used, select from the list presented when the down arrow is
clicked.

• Internal Address Ranges – this would be used in a large organisation such as a university where
content is to be shown using internal (non-public) IP addresses. Enter the start and finish IP
addresses of the range.

• VOD Resume Expiry – users are able to pause and stop video content and the server will
“remember” where the user was so that when the user selects Play, the video will resume from the
point where Pause or Stop was selected. The Resume Expiry setting is used to set the period for
which the server will “remember” the information. Typically this is set to 24 so after 24 hours, the
pause and stop positions will be “forgotten”.

• Families for No Authentication - this setting details which families are allowed when users do not
have to authenticate to the system. The settings are shown in table 8.1.

• Categories for No Authentication this setting details which categories are allowed when users do
not have to authenticate to the system. The settings are shown in table 8.1.

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Setting What is allowed

+* Allow all
“-*” Allows none
”-*,-Item1,-Item2” Allows all but those listed
”-*,+Item3,+Item4” Allows only those listed
Table 8.1: authentication settings

Figure 89: the VoD options window

8.6.7 LDAP (lightweight directory access protocol) options

This is the seventh window from the top of the screen.

LDAP is used to control who has access to the portal and what features are available to particular users. To
do this, Tripleplay connects to an external LDAP server so Tripleplay needs to know about the server and
how it is accessed.

The authentication process is as follows: in this example the username is Stephen.

1. Connect to the LDAP server (using ldaps://. if “Secure Search” is enabled,

ldap:// otherwise)
2. Bind to the server as “Search User” using “Search Password”
3. Search the LDAP tree from “Base DN” for an entry with “User Field” equal to
provided username (e.g. uid=Stephen)
4. Get the users Distinguished Name e.g. o=freelance, d=author, uid=Stephen,
o=organisation name and d=department)

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5. Disconnect from the LDAP Server

6. Connect to the LDAP server (using ldaps:// if “Secure Authentication” is
enabled, ldap:// otherwise)
7. Bind to the server with the users DN (from Step 4) using the password
provided
8. If Tripleplay connects user is authenticated, if it fails they aren’t.

This section is likely to be completed by the organisation’s IT department or they will supply the information
for another person to enter.

The following cells are used.

• LDAP Version – enter the version number of LDAP being used. Typically this will be 2.

• Server – enter the IP address of the LDAP server.

• Base DN – this is the Base Distinguished Name used for searching and binding.

• Default Domain – this is the domain name for the network where the server is located.

• Search User – this is the distinguished name needed to bind a specific user in order to search for
the authenticating user. This is typically left blank.

• Search Password – the password for the search user. This is typically left blank.

• Secure Search – check this box if you want the search to be a secure search.

• Secure Authentication – check this box if you want the authentication to be secure.

• Search Timeout – this is the number of seconds after which the search will stop if it cannot find the
user.

• User Field – this is the user’s login identity. Typically this is uid.

• E-mail Field – this is the name of the field to be searched to get the e-mail data.

• Users Name Field – this is the name of the field to be searched. This would normally contain the
name the user is known by.

• Permission Rules – the basic authentication described above gives simple access control. However,
if a more detailed control is required for the permissions of individual users (what features are
available on the portal, what VoD families and categories they can access etc.), a set of rules against
the details received from the LDAP server can be run. AppBase, Education and Simple are rule sets
supplied “out of the box”. If you require something different to these, then a special set of rules will
be required to be created by Tripleplay. This requirement would normally be identified during the
sales process.

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• Authentication Proxy Type – this sets whether authentication proxies are being used and how they
pass the information.

• Authentication Proxy Servers – if authentication servers are being used enter the IP addresses of
the servers used to validate connections as a comma separated list. If a connection has come via a
proxy server then TripleCare uses the credentials passed by the proxy to access LDAP instead of
prompting the user for them.

• Allow Authentication Proxy Bypass – if authentication proxies are being used but a connection has
not come via a proxy, then “Allow Authentication Proxy Bypass” tells TripleCare whether to allow
the user to bypass the proxies in which case the user is prompted again for their credentials directly,
or whether to reject the connection.

Figure 90: the LDAP options window

8.6.8 SAML (security assertion markup language) options

This is the eighth window from the top of the screen.

This section is to do with single sign on security and authentication. It is used by large organisations such as
banks where users need a single sign on to their desktops. Once the User has been authenticated and been
allowed to log into their desktop, all other log ons are handled automatically and transparently in the
background.

The following cells are used:

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• User Field – enter the User's identity here.

• E-Mail Field – enter the User's e-mail address here.

• Users Name Field – enter the User's name here.

• Entity ID – enter the unique name for the service provider here.

• Identity Provider – enter the location of the identity provider here.

• Single SignOn Service URL – enter the URL of the provider of the signon service. This comes from
the identity provider.

• Single Logout Service URL – enter the URL of the provider of the logout service. This comes from
the identity provider.

• Certificate Fingerprint – this is an optional item. Where required the information will be provided
by the identity provider.

• Certificate – use the Browse button to locate the certificate file (.crt extension) which has to be
uploaded to the server: its name will be automatically entered. Then use the Upload button to
upload the certificate to the server. This is an optional requirement: not all identity providers
require the service provider to hold a certificate.

• Private Key - use the Browse button to locate the key file (.pem extension) which must be uploaded
onto the service provider server: its name will be automatically entered. Then use the Upload
button to upload the key file to the server. This is an optional requirement: not all identity
providers require the service provider to hold a certificate.

• Permission Rules – permission rules can be any permission rule depending on what the identity
provider requires. The rules need to be written according to the Identity Provider protocol. If no
custom rules are provided, select Simple Rules.

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Figure 91: the SAML options window

8.6.9 PMS (property management system) options

This is the ninth window from the top of the screen.

Property management systems are typically used in large buildings such as hotels, universities or office
blocks. The software controls things like the air conditioning, lighting, access and so on.

If the system is being used with a property management system, this section sets up the interface between
TripleChoice and the property management system. The chain of communication is as shown below.

TripleChoice TripleCare PMS interface software PMS system

Note: some settings in the PMS options are dependent on the property management system supporting
them.

The following cells are used.

• Enable PMS – check this box if the system is to be used with a property management system.

• PMS I/F Server – this shows which server is running the Tripleplay Hotel PMS Interface, not the
server running the property management system. Typically it is This machine but if another server
is running the interface, enter its IP address here.

• Class value for Service Group charges - where charges are being levied, a numeric value has to be
sent to the PMS to enable it.

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• Class value for Video charges - where charges are being levied, a numeric value has to be sent to
the PMS to enable it.

• Class value for Package Group charges - where charges are being levied, a numeric value has to be
sent to the PMS to enable it.

• Text format for Service Group charges - this selects what is shown on the bill when chargeable
services have been used. The options are shown in table 8.2.

• Text format for Video charges - this selects what is shown on the bill when chargeable services
have been used. The options are shown in table 8.2.

• Text format for Package Group charges - this selects what is shown on the bill when chargeable
services have been used. The options are shown in table 8.2.

Option What appears on the bill

Fixed prefix and item title All details of the chosen service, its name and identity number will
be displayed on the bill.
Fixed prefix Only the identity number will appear on the bill so if someone has
watched adult videos it is not immediately obvious.
Item title Just the title of the item will appear on the bill.
Table 8.2: options and billing

• Use room number to confirm purchase – if this box is checked, any purchase will not be actioned
unless the room number is entered.

• Use a PIN number to confirm purchases – if this box is checked any purchase will not be actioned
unless a PIN number is entered. Note: most property management systems do not support this
selection.

• VoD Purchase Duration – determines how long the video purchased will be available for. Once the
period is exceeded the video is not available to view without a further purchase. Enter a time in
hours and minutes.

• Show the Welcome Message – check this box if you want a welcome message to appear on the TV
as a new occupant enters the room. Note: welcome message must be enabled in the Theme cell
of Theme Options and in the property management system software.

• Enable View Bill – check this box if you want the room occupant to be able to view their bill on the
TV. Note: enable view bill must be enabled in the Theme cell of Theme Options and in the
property management system software.

• Enable Express Checkout – check this box if you want the guest to be able to check out from the
room. Note: express checkout must be enabled in the Theme cell of Theme Options and in the

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property management system software.

• Allow TV when checked out – this determines whether the TV can be watched when the room is
unoccupied.

• Non Adult Video Categories – this sets up which video categories can be viewed. Enter the
category names. Note this done as a “safety net” to prevent adult content being freely available.

• Action on Check-in – this sets what happens to the set top box when a guest checks in. The options
are:
• No Action – whatever state the set top box is in remains unchanged.
• Return to STB home page – the set top box will be returned to its home screen.
• Reboot the STB – the set top box is rebooted so all previous settings are cancelled and the
memory freed up.
• Bring the STB out of standby – this wakes the set top box up so a welcome screen can be
displayed.

• Turn TV on at Check in – check this box if the TV is to be turned on as a guest checks in.

• Action on Check out – this sets what happens to the set top box when a guest checks out. The
options are:
• No Action – whatever state the set top box is in remains unchanged.
• Return to STB home page – the set top box will be returned to its home screen.
• Reboot the STB – the set top box is rebooted so all previous settings are cancelled and the
memory freed up. It is advised that you should use this selection.
• Put STB into standby – the set top box is put into standby. It will need to be “woken up”
with the remote control.

• Turn TV Off at Check Out – check this box if you wish the TV to be turned off when a guest checks
out. This saves power.

• Cleaning Security code – this is a code that a cleaner would enter once a room has been
cleaned and made ready for a new guest. This tells the property management system the
room is available to be assigned to a new guest.

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Figure 92: the PMS options window

8.6.10 EPG (electronic programme guide) and recording options

This is the tenth window down on the screen.

This section sets up EPG viewing and how TV recording can be used.

The following cells are used.

• Enable EPG – check this box if you wish the user to be able to see the electronic programme guide.
If it is not checked, the EPG will be hidden.

• Recording – this selects whether recordings are permitted and how they are stored. The options
are;
• Disabled – the user cannot make recordings.

• Network based – recordings are stored on a device on the network. This is the preferred
method because longer recordings can be made and the recording can be simultaneously
accessed by a number of viewers.

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• STB based – this only works with set top boxes fitted with a hard drive.
• Hybrid – a mixture of network and set top box, but this depends on the service.
Select the required option from the list presented when you click on the down arrow.

• Report recording usage as duration – this calculates recording usage as a duration rather than a
file size for portal display. This must be set if TripleTV+ is using duration limits. Check the box to
enable.

• Recording Duration Quota – this sets the duration in hours and minutes allowed for recordings. If
the value is non-zero it overwrites the value in TripleTV+.

• TripleShift Server – select the appropriate server from the list presented when the down arrow is
clicked.

• Enable Live Trickplay - this allows the user to pause and rewind live TV. Check the box to enable.

• Live Trickplay Duration – this sets the size of the buffer that is used for Trickplay which determines
how far back a user can rewind live TV. This can be done on both network and STB based storage.
Playback from a set top box is more efficient. Enter the duration as hours and minutes for how
long you want the user to be able to search back.

• Enable STB Live Trickplay – check this box if you wish to enable live trickplay on the set top box.
Note this will only work with a set top box with a hard drive and can only be done with the
channel currently being viewed.

• STB Live Trickplay Start Delay (seconds) – this determines how long after a channel is
selected recording begins. The value should be set to around 5 to avoid the STB starting
and stopping recording if the user is flipping through the EPG with the remote control.

• Reminder Warning (seconds) – sets how long before a programme is due to start to action
the reminder.

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Figure 93: the EPG and recording options

8.6.11 Secure media options

This is the eleventh window down on the screen and is where SecureMedia encryption is set up. The
following cells are used:
• SecureMedia Server – select the server that provides the SecureMedia encryption by clicking on
the down arrow and selecting from the list.

• SecureMedia Broadcast Director - select the server that provides the SecureMedia broadcast
director by clicking on the down arrow and selecting from the list.

• Use SecureMedia for VoD – check the box if you want VoD content to use SecureMedia.

• Use SecureMedia for IPTV - check the box if you want IPTV content to use SecureMedia.

• Recording of SecureMedia encrypted channels – check the box if you want users to be able to
record channels encrypted using SecureMedia.

• SecureMedia Default Band – select the default band that will be used by SecureMedia from the list
presented when the down arrow is clicked.

• TripleSign Uses SecureMedia – check the box if you want TripleSign to be able to use SecureMedia

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encrypted material.

• TripleSign Server – select the server hosting TripleSign from the list presented when the down
arrow is clicked.

Figure 94: SecureMedia options

8.6.12 LYNK DRM options

This is the twelfth and final window on the screen and is where LYNK digital rights management is set up.
The following cells are used:
• LYNK DRM server – select the server providing the LYNK digital rights management from the drop
down list.

• Use LYNK DRM for VoD – check the box if you want material from the video on demand server to be
able to use LYNK digital rights management.

• Use LYNK DRM for IPTV – check the box if you want IPTV material to be able to use LYNK digital
rights management.

• Recording of LYNK DRM encrypted channels – check the box if you want users to be able to record
channels using LYNK digital rights management.

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Figure 95: the LYNK digital rights management options

8.7 Saving the configuration options

When any changes are made to any of the ten windows above they are not saved until Submit at the
bottom of the windows is clicked (see figure 95). Failure to do this will result in any changes being lost. You
need to scroll down to the bottom of the screen to find this.

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9 Client management
In this section all the settings for clients using the system are set up. Under the Client Management tab
and button there are six sub-sections.

Set Top Boxes PC Clients Mobile Devices

STB VPN devices Configuration Client Groups
Client Group Allocation

9.1 Set top boxes

Clicking on the Set Top Boxes option takes you to the Set Top Box home screen where details of all the set
top boxes are shown. As set top boxes are added to the system, their details are automatically passed to
this screen.

The information displayed on the screen can be sorted using the filter function at the top right of the
screen. Clicking on the down arrow reveals cells in which the search criteria are entered.

Figure 96: the sort or search function

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To return to a screen displaying all devices in the system, click on the red cross in the search window.

Figure 97: closing the search

The screen has a columnar structure as detailed below. Working from the left, the columns are:

• IP address – this shows the IP address assigned to the set top box.

• MAC address – this is read from the set top box.

• Serial number – this is read from the set top box.

• Location – tells you where the set top box has been deployed.

• Locale – this tells you which language has been configured.

• Last modified – the date and time when the set top box was last modified is shown here.

• SW version – this shows you the software version installed on the set top box.

• SecureMedia – this shows whether SecureMedia is used to encrypt the channel.

• Type – this tells you the manufacturer of the set top box.

• Model/Version – this gives the set top box model and where known, its firmware version.

• DI – this is the deployment index of the software the set top box was last updated with. This
ensures the set top box cannot be downgraded by going to an earlier version of the software with a
lower deployment index.

• Storage – this shows whether the set top box has a hard drive and what its capacity is.

• Client groups – this shows which client groups the set top box is allocated to.

• Action – in this column there are three buttons:

• View – you can see the settings of the set top box. You can Update, Configure and Control
the set top box.
• Update – you can change the set top box’s location here.
• Delete – allows you to remove a set top box from the system.

If you are seeking help from Tripleplay support, information from this screen can be particularly useful.

From this screen a number of actions with the set top boxes are possible.

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9.1.1 Deleting a set top box

There are two ways of deleting a set top box. You can either use the Delete Selected button at the top and
bottom left of the screen (you need to check the box next to the IP address column), or click on the Delete
button in the Action column to the right of the screen. The Delete Selected command can be used with
several set top boxes whereas the Delete button in the Action column will only delete a single set top box.

To use the Delete Selected button you must check the box(es) in the IP Column of the set top
boxes you wish to delete.

When you click on either button, you will be asked to confirm your action. Click on OK to complete
the action or Cancel to back out.

9.1.2 Selecting a command

Note: this section should only be used in conjunction with Tripleplay support.

You can send a number of commands to control set top boxes. The commands you can send depend on the
type of client in the system. You can see whether a command is applicable to a client by looking at the icon
to the right of the Select Action window.

• signifies the command is applicable to all clients.

• signifies the command is not applicable to all clients. If you hover the mouse cursor over the
icon a message is displayed which shows which clients the command is applicable to. You are most
likely to see this when you have a mixture of client types in the system.

If you want to send a command to a single set top box, check the box in the IP Address column for the
required box. If you want to send a command to several set top boxes, check the boxes in their IP Address
column. Then click on the Select Command button at the top or bottom of the screen.

Note: if you do not check any boxes an error message will be displayed.

The Select Action screen opens. In the Name cell, click on the down arrow and select the command from
the list presented: the options presented depend on the client type.

If you select Change Channel, a Channel cell is added where you click the down arrow and select the
channel from the list presented.

If you select Change Volume a Volume cell is added. This will display the current volume setting: if no
setting has been previously entered, Unkn (unknown) is displayed. Enter the required volume setting and
click on Submit.

If you select Show Log and click on Submit the log for that set top box is returned. Note: the newest entries
are at the bottom of the screen: you will have to scroll down to see them.

If you select Clear Log and click Submit, the log is cleared.

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If you select Show Message a Message and Duration cell is added. In the Duration cell enter the time in
seconds you wish the message to be displayed for. Note, if you enter zero or leave the cell blank, the
message will be displayed until a Clear Message command is sent.

In the Message cell, enter the message you want to display. Note: only 56 characters can be entered here.
When you have finished, click on Submit and the message will be displayed on the selected clients.
To clear a message for which no display time has been set, click on the Clear Message option and then
Submit.

For all commands a message confirming the command has been actioned is displayed after a few seconds.

Click on Show Clients to return to the Set Top Box home screen.

9.1.3 Selecting a command for multicasting

You can send a number of commands to control set top boxes using the time to live (TTL) setting on the
multicast imaging screen (see figure 78 for details): the commands you can send depend on the type of
client in the system. You can see whether a command is applicable to a client by looking at the icon to the
right of the Select Action window.

• signifies the command is applicable to all clients.

• signifies the command is not applicable to all clients. If you hover the mouse cursor over the
icon a message is displayed which shows which clients the command is applicable to. You are most
likely to see this when you have a mixture of client types in the system.

Selecting the command is done in the same way as in section 9.1.2 where the command is sent to specific
set top boxes as the Submit button is selected. The difference with multicasting is that the command is sent
to all set top boxes continuously until it is cancelled.

When you select the Select Command for Multicast button, the Select Action window opens.

You select the command by clicking on the down arrow in the Name cell and pick from the list presented.

When you click on Submit, the command will be multicast to all set top boxes depending on the TTL setting
on the Multicast Imaging screen. See section 12.2.2 on page 159 for details.

9.1.4 Viewing a set top box client's information

To view the information about a set top box, click on the View button in the Action column to the right of
the Set Top Box home screen. This opens the General Information window where all the set top box’s
details are displayed.

Note: any changes made here will override the main system settings and therefore become unique to
this set top box.

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Figure 98: a typical set top box information screen

At the bottom of the window are four buttons.

The Update button takes you to the Update Client screen where you can update the Location cell and
reallocate any Fixed Client Groups.

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Figure 99: the update client screen

Click on Submit to save any changes.

The Configure button takes you to the Network screen as shown in figure 100.

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Figure 100: the network screen

Select the appropriate IP address allocation method: if Fixed is used, select the address range from the list.
Select the client's home page by selecting the required option from the list and click on Submit to save.

The Control button takes you to the Select Action screen as shown in figure 101.

Figure 101: the select action screen

Select the action by clicking on the down arrow to the right of the Name cell. The icon to the right of
the window shows whether this action is applicable to the client.

• signifies the command is applicable to all clients.

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• signifies the command is not applicable to all clients. If you hover the mouse cursor over the
icon a message is displayed which shows which clients the command is applicable to. You are most
likely to see this when you have a mixture of client types in the system.

Click on Submit to send the command to the set top box.

The Cancel button deletes any unsaved changes and returns you to the set top box home screen.

9.1.5 Updating a set top box client

Click on the Update button in the Action column for a set top box on the Set Top Box home screen. This
takes you to the Update Client window as shown in figure 99.

You can change the Location and Description cells to update the set top box’s location and give a
description. You can also change the Client Groups that have access to the set top box.

All other information is pulled from TripleSign.

Note: if a property management system is being used room locations must be entered in the format
“room room number” e.g. for room 101 enter room101.

9.2 PC clients
Click on the Client Management tab at the top of any screen and select the PC Clients option. This takes
you to the PC Clients home screen where details of all the PC clients are shown. As further clients are
added to the system, their details are automatically passed to this screen.

The screen has a columnar structure: starting from the left the columns are:

• IP address – this shows the IP address allocated to the PC client.

• MAC address – this is read from the PC client.

• Location – this shows the PC client’s location.

• Locale – shows what language has been set as the primary language for the client.

• Last modified – this shows the date and time the PC client was last updated.

• Last user – if an LDAP login has been used the user name of the last user is shown here.

• Operating System – this shows what operating system the PC client is running. Note: this does not
show what variant of the operating system is installed.

• Browser – this shows what browser the PC client has installed.

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• Browser version – this shows the version number of the installed browser.

• Video control version – this shows the version number of the video plug in is used. This is typically
VLC.

• Client group – this shows what client group the PC client is allocated to.

• Action – in this column there are three buttons:

• View – you can see the settings of the set top box. Using the buttons at the bottom of the
General Information screen, you can Update, Configure and Control the PC client.
• Update – you can change the set top box’s location here.
• Delete – allows you to remove a set top box from the system.

If you are seeking help from Tripleplay support, information from this screen can be particularly useful.

From this screen a number of actions with the PC clients are possible.

9.2.1 Deleting a PC client

There are two ways of deleting a PC client. You can either use the Delete Selected button at the top and
bottom left of the screen, or click on the Delete button in the Action column to the right of the screen. The
Delete Selected command can be used with several PC clients whereas the Delete button in the Action
column will only delete a single client.

To use the Delete Selected button you must check the box(es) in the IP Column of the PC client(s) you wish
to delete. When you click on either button, you will be asked to confirm your action. Click on OK to
complete the action or Cancel to back out.

9.2.2 Selecting a command

Note: this section should only be used in conjunction with Tripleplay support.

Select the client you wish to command by placing a check mark in the box on the extreme left and then click
on the Select Command button at the top or bottom left of the screen. This takes you to the Select Action
screen as shown in figure 101 on page 129: follow the instructions there.

You can also click on the View button in the Action column of the PC client you wish to send a command to.
This opens the General Information window where all the information about that client is shown.

Select the Control button at the bottom of the screen and proceed as described above.

Click on Submit to execute the command.

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9.2.3 Configuring a PC client

When you click on the Configure button (see figure 102) you are taken to the network configuration screen
as shown in figure 100. Select the IP address allocation method: if using a fixed address, select the range
from the list and set the client's home page. Click Submit to save.

9.2.4 Viewing a PC client's information

To view the information about a PC client, click on the View button in the Action column to the right of the
screen. This opens the General Information window where all the PC client’s details are displayed (see
figure 102). Any changes made here will override the main system settings and therefore become unique to
this PC client.

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Figure 102: PC client general information screen

At the bottom of the window are four buttons.

The Update button takes you to the Update Client screen as shown in figure 103 where you can change the
Location and Description cells to update the PC client’s location and give a description. You can also change
the Client Groups that have access to the PC client.

All other information is pulled from TripleSign.

Note: if a property management system is being used room locations must be entered in the format
“room room number” e.g. for room 101 enter room101.

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Click on Submit to save any changes. A message is displayed in the top left corner of the screen confirming
the changes and that the DHCP server has been restarted.

Figure 103: the update PC client screen

The Configure button takes you to the Network and Homepage screen as shown in figure 104. In the
Network and Homepage windows click the appropriate radio button, and if needed, enter the information
in the required cell or select from the list presented when the down arrow is clicked. When finished, click
on Submit to save the configuration.

Figure 104: network and homepage window

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The Control button takes you to the Select Action screen. Select the action by clicking on the down arrow
to the right of the Name cell. The icon to the right of the window shows whether this action is applicable to
the client.

• signifies the command is applicable to all clients.

• signifies the command is not applicable to all clients. If you hover the mouse cursor over the
icon a message is displayed which shows which clients the command is applicable to. You are most
likely to see this when you have a mixture of client types in the system.

Figure 105: PC client select action window

Click on Submit to send the command to the set top box.

The Cancel button deletes any unsaved changes and returns you to the set top box home screen.

9.3 Mobile devices

Clicking on the Mobile Devices option takes you to the Mobile Devices home screen where details of all the
mobile devices are shown. As devices are added to the system, their details are automatically passed to this
screen.

The screen has a columnar structure: starting from the left the columns are:

• UUID – the unique user identifier. Typically a MAC address or serial number.

• Location – this shows where the device is.

• Locale – the language set. This may be blank.

• Last Modified – the date and time the device was last modified.

• Last User – the person who last used the device. This may be blank.

• Platform – the operating system the device is running.

• Form factor – what type of device it is e.g. Phone, Tablet etc.

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• OS version – the version of the operating system being run by the device.

• Name – typically left blank.

• Application – the name of the Tripleplay application the device is running.

• Version – the version number of the Tripleplay application.

• Client groups – the client groups the device has access to.

• Action – there are three buttons in the column:

• View – you can view and update a device’s information.
• Update – you can change the device’s location and description.
• Delete – you can delete the device from the system.

From this screen a number of actions with the mobile clients are possible as described in the following
sections.

9.3.1 Deleting a mobile device

There are two ways of deleting a mobile device. You can either use the Delete Selected button at the top
and bottom left of the screen, or click on the Delete button in the Action column to the right of the screen.
The Delete Selected command can be used with several mobile devices whereas the Delete button in the
Action column will delete a single mobile device.

To use the Delete Selected button you must check the box(es) in the UUID column of the mobile devices
you wish to delete. When you click on either button, you will be asked to confirm your action. Click on OK
to complete the action or Cancel to back out.

9.3.2 Viewing a mobile device's information

To view the information about a mobile device, click on the View button in the Action column to the right of
the screen. This opens the General Information window where all the mobile device’s details are displayed.

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Figure 106: mobile device general information screen

9.3.3 Updating a mobile client

If you click on Update you are taken to the Update Client window where you can change the Location and
Description of the device and select which client groups have access to it.

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Figure 107: the update mobile client window

Note: if a property management system is being used room locations must be entered in the format
“room room number” e.g. for room 101 enter room101.

Click on Submit to save any changes. A message is displayed in the top left corner of the screen confirming
the changes and that the DHCP server has been restarted.

9.3.4 Using the Configuration button

The Configure button takes you to the Network and Homepage screen as shown in figure 104. In the
Network and Homepage windows click the appropriate radio button, and if needed, enter the information
in the required cell or select from the list presented when the down arrow is clicked. When finished, click
on Submit to save the configuration.

9.3.5 Using the Control button

Note: only use this button under instruction from Tripleplay's support team.

The Control button takes you to the Select Action screen. Select the action by clicking on the down arrow
to the right of the Name cell. The icon to the right of the window shows whether this action is applicable to
the client.

• signifies the command is applicable to all clients.

• signifies the command is not applicable to all clients. If you hover the mouse cursor over the
icon a message is displayed which shows which clients the command is applicable to. You are most
likely to see this when you have a mixture of client types in the system.

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Figure 108: PC client select action window

Click on Submit to send the command to the set top box.

9.4 STB VPN Devices

Do not make any changes to this option: it is for Tripleplay's support team only.

9.5 Configuration
In this section the general configuration for client devices is set.

Click on the Client Management tab at the top of any screen, select Configuration from the options
presented and then either Set Top Boxes or PCs. This will take you to the home screen for the selected
devices.

9.5.1 Configuring set top boxes

Select Set Top Boxes under Client Management and Configuration.

Figure 109: select set top boxes

This will take you to the Set Top Boxes home screen where details of all the registered set top
boxes are shown.

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9.5.1.1 Updating a set top box's details

If you click on the Update button in the Action column you are taken to the Network and Homepage screen
as shown in figure 104 on page 134: follow the instructions there.

9.5.1.2 Refreshing a set top box

If the configuration has been changed, the set top box must be refreshed for the changes to take
effect. To refresh the set top box, click on the Refresh button in the Action column to the right of
the screen: after a short while a message confirming the refresh has completed will be shown at
the top left of the screen.

9.5.2 Configuring PC clients

Select PC Clients under Client Management and Configuration.

Figure 110: select PC clients

This takes you to the PC Clients home screen where the details of all PCs registered on the system are
displayed.

9.5.2.1 Updating a PC client

Click on the Update button in the Action column. This will take you to a screen where the Network and
Homepage settings can be updated. In the Networking section click on the appropriate radio button to
choose between Dynamic or Fixed IP address allocation. If a fixed IP address is to be used, click on the
down arrow and select an IP address from the range presented.

In the Homepage section click on the appropriate radio button to choose the location of the home screen.

If Preset Homepage is selected, click on the down arrow and choose a homepage location from the list
presented.

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Figure 111: updating a PC client

Click on Submit at the bottom of the window to save the changes.

9.6 Client groups

This section allows you to set up client groups and the services they have access to. A client group may
have no service groups or one or more service groups allocated to it.

Select the Client Management tab and click on Client Groups: this will take you to the Client Groups home
screen where all the registered client groups are displayed. If you hover the cursor over a client group, a
pop up window opens showing information about that client group.

Figure 112: typical client group information

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9.6.1 Adding a client group

Click on the Add Client Group button at the top left of the Client Groups home screen. This will take you to
the Add Client Group screen. Enter a Name and Description and click on Submit to save. The new client
group will be displayed on the Client Group home screen.

Figure 113: the add client group window

9.6.2 Updating a client group

Once a client group has been added it needs to have clients and services added to it. To do this, click on the
Update button in the Action column to the right of the screen. This will take you to the Client Groups
screen. Here you can Add Clients and Service Groups and Update their Configuration.

In the Client Groups window, the Name and Description can be changed: click on Submit to save the
changes and this will return you to the Client Group homepage.

If you wish to stay on the screen and make further changes to the detail below, click on Apply.

9.6.2.1 Adding clients to client groups

This is done in the Client section of the screen. To add a client, click on the Add Client button to the left of
the screen. This opens the Add Clients to a Client Group screen.

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Figure 114: adding clients to a client group

To select a client to add to the group, click on it to highlight it. If you want to select more than one client,
hold down the Control key (Ctrl) and click on the clients you require. Click on Submit to add the clients to
the group. They will be shown in the Client MAC Address column.

If you want to remove a client from the group, click on the Delete button in the Action column: you will be
asked to confirm your choice. Click on OK to complete the deletion or Cancel to back out.

9.7 Adding a Service Group

This is done in the Service Groups section of the screen. To add a service group, click on the Add Group
button to the left of the screen. This will open the Add Service Groups to a Client Group window.

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Figure 115: the add service groups to a client group window

Click on a service to highlight it and then click on Submit to save it. If you don’t want to add all the
channels, just some of them, hold down the Control key (Ctrl) and click on each required service to highlight
it. Click on Submit to save the services. The service(s) added will be shown in the Service Group column.

If you want to remove a service from the group, click on the Delete button in the Action column: you will be
asked to confirm your choice. Click on OK to complete the deletion or Cancel to back out.

9.7.1 Configuring the service group

This is done in the Configuration section of the screen. To configure the service group, click on the Update
button to the left of the screen. This opens the TripleCare Management screen which is divided into
twelve sections as shown in the table 9.1.

System options LDAP options

Theme options SAML options
General options PMS options
TV Control options EPG and recording options
TV and Services options SecureMedia options
VoD options LYNK DRM options
Table 9.1: sections of the TripleCare management screen
The settings are based on the global configuration settings, shown in light grey in the cells, but can be
overridden to give the settings for a particular client group. These settings affect how the user interface
starts up and what features of the system are available to the client group.

To change any of the settings, click the check box for that feature. The cell then becomes active and an
alternative selection can be made. For full details of how to configure the TripleChoice management screen
see section 8.6 on page 92.

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When all the settings have been configured, click on Submit at the bottom of the screen to save them.

9.7.2 Sending a command to a service group

Note: this section should only be used in conjunction with Tripleplay Support.

This section is likely to be used when a new client has been added to the group: all clients would then be at
the same status.

To send a command to a client group click on the Send Command button in the Action column of the client
group. This will open the Select Action window. Click the down arrow to get a list of commands and click
on a command to highlight it: click on Submit to send it. The list of options presented will vary according to
the type of clients in the group.

The icon on the right shows whether the command is applicable or not.

• signifies the command is applicable to all clients.

• signifies the command is not applicable to all clients. If you hover the mouse cursor over the
icon a message is displayed which shows which clients the command is applicable to. You are most
likely to see this when you have a mixture of client types in the system.

9.8 Client group allocation

This section allows you to define dynamic allocation of clients into client groups depending on different
attributes of a client.

Click on the Client Management tab and select Client Group Allocation. This takes you to the client group
home screen where all the rules for dynamic allocation of clients into client groups are shown.

9.8.1 Adding a new rule

Click on the Add Rule button and this will take you to the Rule Details window. Enter a Name for the rule in
the Name cell. If you want the rule to be stopped when there is a match to the conditions set up, check the
Halt on Matched box. Typically this will be left blank so all the rules set up are scanned.

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Figure 116: rule details window

In the Conditions section you set up the conditions of the rule. In the Apply Variables cell there are two
options available:

• Any of the following conditions are met.

• All of the following conditions are met.

Select as appropriate and then click on the Add Condition button. This opens four new cells in which
selections can be made as follows.

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Figure 117: setting up rule conditions

Once these cells have been populated, a fourth cell opens on the right. Use this cell to enter the condition
set up by the three cells above. For example if IP address has been selected in the first cell, blank in the
second cell (is) and In Range in the third cell, the IP address range to be searched is entered in the last cell.

Further conditions can be added to the rule by clicking on the Add Conditions button again. This will open
another set of 3 cells in which selections can be made to refine the rule. If you want to remove a set of
conditions, click on the red minus button to the right of the window.

In the final section of the window, you choose whether to apply the conditions to a client group. Check the
box in the Apply cell and choose the client group from the list presented when the down arrow is clicked.

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Figure 118: applying the rule

Click on Submit at the bottom of the window to save the rule and it will appear in the list of rules on the
Group Allocation home screen.

9.8.2 Updating a rule

Click on the Update button in the Action column: this will open the Update Rule window. Edit the details as
described in section 9.8.1 on page 145 and click on Submit to save the changes.

9.8.3 Deleting a rule

To delete a rule, click on the Delete button in the Action column to the right of the screen. You will be
asked to confirm your selection. Click on OK to complete the deletion or Cancel to back out.

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10 Diagnostics menu
This section gives you an overview of the set top box clients and allows you to configure how the LDAP
permissions are assigned.

10.1 Set top box overview

This screen is intended to give a quick overview of how the system working. It is particularly useful in large
installations such as hotels and universities.

Each set top box in the system is displayed on the screen and will be coloured to show its status.

• Green shows the set top box has been in contact with the server in the last 15 minutes.

• Red shows the set top box has not been in contact with the server in the last 45 minutes.

• Yellow shows the set top box does not have a room number allocated to it. This would be used in
conjunction with a property management system in an hotel or large institution.

Four icons are used to give further information about the set top box.

A strip of film shows the set top box is in a portal application

A display screen shows the set top box is in TripleSign
A person shows that someone is checked into the room. This would only be used in
conjunction with a property management system in an hotel.
A person with a cross shows the room has no-one checked into it. This would only be
used in conjunction with a property management system in an hotel.
Figure 119: set top box icons

These icons also appear at the top of the screen followed by a number showing how many set top boxes are
in each category.

If you hover the mouse cursor over a set top box on the display in the lower part of the screen, a pop up
window will appear and give information about that set top box.

The way the set top boxes are displayed on the screen can be changed by using the Sort By function. The
default is by status, but this can be changed by clicking on the down arrow and selecting from the list
presented.

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Figure 120: set top box overview screen

10.2 LDAP (lightweight directory access protocol) permissions

This section allows you to view the permissions granted to a user.

Click on Diagnostics and select LDAP permissions. This will open the Test User Permissions screen where
you enter a user’s name and select from AppBase Permissions, Simple Permissions or Education
Permissions. These are “out of the box” rules: if you require anything else, contact Tripleplay Services or an
authorised reseller.

Figure 121: LDAP test permissions window

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Click on Submit to save or Cancel to back out. When you click on Submit, a table is presented showing all
the rights a user has against a set of rules. A green tick signifies the user has a right whereas a red cross
signifies a user does not have a right.

10.3 Reminders
This screen shows you the programme reminders requested for the future and those that were due in the
last 10 days.
Click on the Diagnostics tab at the top of any screen and select Reminders from the options presented.
This takes you to the Reminders home screen which is columnar in structure with the following columns
starting from the left:

• ID – this shows the identity of the reminder.

• IP address – this shows the IP address of the client the reminder relates to.

• MAC address – this shows the MAC address of the client the reminder relates to.

• Location – this shows the physical location of the client the reminder relates to.

• Service – this shows the service the reminder relates to.

• Programme – this shows the programme the reminder relates to.

• Due – this shows the date and time of the action the reminder relates to.

• Action – this shows the action associated with the reminder such as “switch channel” or “show
message”.
• State – this shows the state of the reminder.

• Completed – this shows the time when the reminder was displayed, if it was completed
successfully.
• Error – this shows any errors relating to the reminder.

The information shown on the screen is grouped under under five tabs as shown in figure 122.

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Figure 122: tabs used on the reminders home screen

Clicking on a tab will open a screen showing information related to that tab only making it much easier to
see what is happening.

There is also a search function located at the top right of the information table. See figure 123 on page 153
for details.

10.4 Client faults

This screen shows all the faults relating to each client.
Click on the Diagnostics tab at the top of any screen and select Client Faults from the list presented. This
will take you to the Client Faults home screen which is columnar in structure with the following columns
starting from the left:

• Client ID – this shows the client's identity.

• Client Description – this gives a description of the client.

• Error Code – this shows a number representing the error code.

• Error Message – this gives a description of the error.

• Date Reported – this shows the date and time the error was detected.

At the top and bottom left of the screen is a Delete Selected button which is used to delete error messages
whose check boxes have been ticked. It is very useful for making bulk deletions.
At the top right of the screen is a search tool which allows you to search on Client ID or Error Code.

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Figure 123: the Client ID/Error Code search tool

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11 Controllers menu
This section allows you to manage the different controllers used in the system.

11.1 Client group input controllers

This screen allows you to manage external controllers that can be used to send commands to clients in a
particular client group.

Note: communication with these controllers needs the controller service to be running. To check this,
click on the Controllers tab and select Manage Controller Service from the list.

The screen should look like figure 124.

Figure 124: controller service status

If the Status cell is red and shows Stopped, click on the Restart button.

Click on the Controllers tab and select Client Group Input Controllers from the list. This will take you to the
Client Group Input Controllers home screen where all the controllers are listed.

The screen is columnar in structure with the following columns starting from the left:

• ID – this is a number that increments each time a controller is added.

• MAC address – this MAC address of the controller.

• IP Address – this shows the IP address of the controller.

• Type – this shows what type of device the controller is.

• Description – this gives a description of the controller.

• Client Group – this shows which client group(s) the controller works with.

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• Status – this shows the status of the controller.

• Action – this column has two buttons;

• the Update button used to edit the controller's information.
• the Delete button used to remove a controller from the system.

11.1.1 Adding a client group input controller

To add a new client group input controller, click on the Add Controller button at the top left of the screen.
This opens the Add a Client Group Controller window.

Figure 125: the add a client group controller window

In the Client Group cell select the client group from the list presented when the down arrow to the right of
the cell is clicked. Enter a description of the controller in the Description cell.

The Enable cell must be checked to activate the controller.

Enter the MAC address and the IP address of the controller in their respective cells: in the cell next to the IP
address, enter the port number used to communicate with the controller. Typically this is 4998 in a
Tripleplay system.

Select the Controller Type from the list presented when the down arrow is clicked.

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Click on Submit at the bottom of the window to save the details.

11.1.2 Updating a client group input controller

To update a client group input controller, click on the Update button in the Action column to the right of the
screen. This will open the Update a Client Group Controller window (see figure 125). Make the required
changes and click on Submit at the bottom of the window.

11.1.3 Deleting a client group input controller

To delete a client group controller, click on the Delete button in the Action column to the right of the
screen. You will be asked to confirm your selection. Click on OK to complete the deletion or Cancel to back
out.

11.2 TV controllers
This screen allows you to configure a controller attached to a TV. You need to select the client to which the
TV is attached.

Click on the Controllers tab and select TV Controllers from the list presented. This will take you to the TV
controllers home screen where all the TV controllers are listed.

The screen is columnar in structure with the following columns starting from the left:

• ID – this is a number used to uniquely identify the controller. As each controller is added, the
number increments by one.

• Description – this is most likely to give the location of the screen being controlled.
• TV type – this gives the manufacturer and model of the display screen.
• Controller type – this shows what type of controller is being used and typically, how it connects to
the display screen.

• Controller address – this gives the MAC address of the controller.

• Enabled – this shows whether the controller is enabled or not.
• Action – this column has two buttons, Update and Delete.

11.2.1 Adding a TV controller

Televisions can be controlled in several different ways. Some use serial control via an RS232 or USB cable:
smart TVs are controlled though web sockets or via polling.

To add a new TV controller click on the Add Controller button and the Add a TV Controller window opens.

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Figure 126: the add a TV controller window

Enter a Description and check the Enable box to make the controller active. Select the TV type from the list
presented when you click on the down arrow to the right of the cell. If the TV type you are using is not
listed, contact Tripleplay or an authorised reseller for advice.

In the Controller Type cell select the controller from the list presented when the down arrow to the right of
the cell is clicked. This will normally be USB to Serial adaptor cable for a set top box.

In the STB Client cell select the client from the list presented when you click on the down arrow to the right
of the cell.

In the IP Port cell enter the port number: this typically 4998 in a Tripleplay system. Finally click on Submit
to save the details.

If you are using a smart TV, you will not need to configure the Add a TV controller window (see figure 126).
All you will need to do is ensure the TV is under the client or client group.

Note: if you are using a “smart” TV, the triplecare.xml file needs to be modified before the TV can be
controlled. See Technical NoteTN055 Configuring TV controllers for details of how to do this.

11.2.2 Updating a TV controller

To update a TV controller, click on the Update button in the Action column to the right of the screen. This
opens the Update a TV Controller window. Make the changes required and then click on Submit to save
the changes.

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11.2.3 Deleting a TV controller

To delete a TV controller, click on the Delete button in the Action column to the right of the screen. You will
be asked to confirm your selection. Click on OK to complete the deletion or Cancel to back out.

11.3 Managing the controller service

This screen shows the status of the UNIX service used for communication to various controllers.
Click on the Controllers tab and select Manage Controller Service from the list.
When running correctly it is as shown in figure 127 below.

Figure 127: controller service status

When it is not running the status changes to Stopped and Disabled and the buttons are coloured red. Click
on Restart and Enable to restore the service.

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12 The Control menu

This section is about how clients can be controlled where this is possible. Normally this would be set up in
the initial installation of a system.

12.1 Service IR control

This allows you to send a limited set of commands to set top boxes using infra-red. Note, this can only be
done with devices that support infra-red communication.

12.2 Set top box control

This screen allows you to select one or more set top boxes and then send various commands to them or you
can multicast a command to all boxes.

This section should only be used in conjunction with Tripleplay support services.

Click on the Control tab and select STB Control from the list. This will take you to the Set Top Box Control
home screen where all the set top boxes are listed. You can sort the devices using the filter function at the
top right of the screen.

12.2.1 Sending a command to a single set top box

Check the box in the IP Address column for the set top box you wish to send a command to. Next click on
the Select Command button at the top or bottom left of the screen. After a few moments the Select Action
window opens. Click the down arrow in the Name cell and select the required command from the list
presented and click on Submit to action it. See sections 9.1.2 on page 122 for details.

If you wish to see the log for the set top box, click on the Show Logs button. Note: the latest entries are at
the bottom. You may have to scroll down the screen to see them.
To refresh the screen, click on the Refresh button.

12.2.2 Multicasting a command to all set top boxes

Check boxes next to the IP address of all the set top boxes you want to control. Next, click on the Select
command for Multicast …. button. After a few moments the Select Action window opens. Click the down
arrow in the Name cell and select the required command from the list presented and click on Submit to
action it: the command will be sent to all the set top boxes using the time to live (TTL) setting. See section
9.1.2 on page 122 for details.

12.3 PC control
This works in the same way as set top box control which is described in section 12.2 above.

12.4 TV control
This allows you to send commands to display screens using a USB to serial cable between the set top box

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and the display screen. To enable this, the display type must be one that is supported. A full list of the
supported displays can be found by clicking on the Controllers tab and selecting TV controllers from the list
presented. Click on the Update button in the Action column and click on the down arrow in the TV type
cell: a list of controllable TVs is presented. Contact Tripleplay if your display screen is not supported.

Commands can be sent to individual display screens or to all the display screens in a client group.

Note: to send commands to “smart” TVs, the triplecare.xml file needs to be edited. See Technical Note
TN055 Configuring TV Controllers for details of how to do this.

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13 The Events menu

The event manager allows you set up events that can be triggered in a number of ways and change the
behaviour of specified clients. A key part of the event manager is the monitoring process which runs on the
system and listens for signals from event controllers. If a controller changes state the event listener
activates or deactivates events. When an event is activated each affected client will change its behaviour to
what has been specified for that event. When an event is deactivated the behaviour of each affected client
will return to what it was prior to the event taking place.

Figure 128: overview of the event manager

For full details of how to use the Events Menu see the Tripleplay Applications General User Guide which
can be downloaded from this location:

http://www.tripleplay-services.com/index.php/en/userguides/general-applications/387-tripleplay-
applications-general-user-guide-v2-rev2

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14 The Utilities menu

This menu selection is common to several Tripleplay applications. Details of how to use this section are
given in the Tripleplay General Applications User Guide which can be downloaded from:

http://www.tripleplay-services.com/index.php/en/userguides/general-applications/387-
tripleplay-applications-general-user-guide-v2-rev2

15 Getting support from Tripleplay

Tripleplay has an extensive support service which is designed to help users make the most of their system
and resolve any issues they may have.

Before you contact Tripleplay Support, please make sure you have the following information available:

• The name of the server hosting the Tripleplay application(s).

• The name of the site where the server is located.
• The full address of the site where the server is located.
• The name and contact details of someone who will act as liaison with Tripleplay's support team.

15.1 Contacting Tripleplay Support

You can contact Tripleplay support by telephone on 0845 094 3357 during office hours or e-mail
[email protected].

If you are requesting help with a fault, you will be given a ticket number. Please make sure you quote this in
the subject line of all subsequent e-mails regarding this fault.

15.2 Registering with Tripleplay for support

Log in to Support by clicking on the Support button on the Tripleplay management screen (see figure 9 on
page 15).

Figure 129: the Tripleplay support icon

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This takes you to the Tripleplay Support web page. A wealth of information is shown here, but to get the
best support, you need to register. Click on Register on the left of the screen and you will be taken to the
registration screen.

Figure 130: Tripleplay support registration screen

Enter the requested detail: if you need more information about any section, click on the icon to the right of
each section.

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16 Revision history

Date Version Release Comments Author

no no
26/5/2015 V8.6 1 Version raised from V8.5 to V8.6. Initial draft. Stephen Harding

Table 16.1 - document revision history

Disclaimer

While the information in this document is believed to be accurate, Tripleplay Services Limited makes no warranty of any kind with
regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Tripleplay Services Limited shall not be liable for errors contained herein nor for incidental or consequential damages in connection
with the furnishing, performance or use of this material.

Information in this publication is subject to change without notice.

The Customer shall be exclusively responsible for the use of the Software and Equipment supplied by Tripleplay Services Limited,
and for any use of, and any modifications to, copyrighted digital media used on the system supplied and accordingly Customer shall
indemnify Tripleplay Services Limited in respect of all costs damages and expenses incurred as a result of any claims by third
parties in tort or otherwise against Tripleplay Services Limited arising in any way out of the use of the Software and Equipment
supplied by Tripleplay Services Limited, or any use of, and any modifications to, copyrighted digital media used on the system by
Customer or Customer's end users.

Copyright

Subject to applicable law, Tripleplay Services Limited, unless otherwise stated, owns or controls all relevant rights in the text and
other content and you may not copy, publish, distribute, extract, re-utilise, transmit, or reproduce any part of such content in any
form, except with prior written permission from Tripleplay Services Limited. Compliance with copyright law is the responsibility of
the user. Provision to the user of this content gives the user no rights in the underlying intellectual property including without
limitation patents, copyright and trademark rights.

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