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Aviation Rules and Regulations - Susi

Passengers have certain rights regarding check-in, boarding, and compensation for delays or cancellations according to aviation rules and regulations. Passengers must be allowed to check-in at least one hour before departure and counters must be open two hours before departure. Passengers cannot be denied boarding without consent unless volunteers are found to give up seats, with compensation increasing until enough volunteers are found. For cancellations or delays of three hours or more, passengers are entitled to refreshments, communication, rebooking or refund, while longer delays or cancellations result in additional compensation or treated as a cancellation.

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Nicole Anne Susi
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33 views2 pages

Aviation Rules and Regulations - Susi

Passengers have certain rights regarding check-in, boarding, and compensation for delays or cancellations according to aviation rules and regulations. Passengers must be allowed to check-in at least one hour before departure and counters must be open two hours before departure. Passengers cannot be denied boarding without consent unless volunteers are found to give up seats, with compensation increasing until enough volunteers are found. For cancellations or delays of three hours or more, passengers are entitled to refreshments, communication, rebooking or refund, while longer delays or cancellations result in additional compensation or treated as a cancellation.

Uploaded by

Nicole Anne Susi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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AVIATION RULES AND REGULATIONS: Passengers Rights

Based on Joint DOTC-DTI Admin. Order No. 01 or the Air Passenger Bill of Rights

RIGHT TO RECEIVE THE FULL VALUE OF THE SERVICE PURCHASED


Right to be processed for Check-In
A passenger shall not be considered late or a no-show, and shall not be denied check-in if he or
she is within the air carrier’s cordoned or other designated check-in area at least one (1) hour
before the published Estimated Time of Departure (ETD), or within the prescribed time set by
the air carrier.
Right to Sufficient Processing Time

 Check-in counters in international airports and in other airports designated by the DOTC
must be open at least two (2) hours before the ETD.
 A separate dedicated counter must be open for a flight nearing check-in deadline to
facilitate the checking in of passengers at least one (1) hour before the published ETD.
 There must be at least one (1) check-in counter which will prioritize PWDs, senior
citizens, and persons requiring special assistance or handling, if practicable.
Right to Board Aircraft for the Purpose of Flight
GENERAL RULE:
A passenger cannot be denied the right to board the aircraft without his consent.

 The airline/ air carrier must look for volunteers willing to give up their seats.
 If the number of volunteers is not enough, the air carrier shall increase the
compensation package until the required number of volunteers is met.

RIGHT TO COMPENSATION
Right to Compensation and Amenities in Case of Cancellation of Flight
Cancellation at least 24 hours before ETD. Attributable to the air carrier
 To be notified beforehand of the fact of cancellation.
 Rebook or reimburse the passenger, at the option of the latter.
Cancellation less than 24 hours before the ETD, attributable to the air carrier
 To be notified beforehand to the fact of cancellation
 To be reimbursed of the value of the fare, taxes and sub charges, and other optional
fees
 To be endorsed to another air carrier without paying any fare difference
 To rebook the ticket without additional charge
Cancellation due to other causes i.e. force, majeure, safety and or security reasons
 To be reimbursed of the full value of the fare

Right to Compensation and Amenities in Case of Flight Delay and Exceptions Thereto.
Terminal delay of at least three (3) hours after the ETD, whether or not such is attributable to
the carrier.
 To avail of refreshments or meals
 To free phone calls, text or e-mails and first aid, if necessary
 To rebook or refund his/her ticket
 To be endorse o another carrier
Terminal delay of at least six (6) hours after the ETD for causes attributable to the carrier
 To consider the flight cancelled for the purpose of availing the rights and amenities
provided for in case of actual cancellation
 Additional compensation equivalent to at least the value of the sector delayed
 To board the flight if it takes place more than six (6) hours after the ETD and the affected
passenger has not opted to rebook and/or refund.
Tarmar Delay of at least two (2) hours after the ETD
 To sufficient food and beverage

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