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2.0 Quality Systems PDF

Implementing a quality management system (QMS) affects all aspects of an organization. A QMS documents processes and procedures to achieve quality policies and objectives, coordinate activities to meet requirements, and continuously improve effectiveness and efficiency. Key steps to establish a QMS include designing and building the system structure and processes, deploying through documentation, training and metrics, controlling and measuring through auditing, and reviewing and improving based on audit findings to develop best practices. Tools like control charts, histograms, Pareto charts and scatter plots are used in total quality management to identify relationships and find facts to aid analysis.

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232 views23 pages

2.0 Quality Systems PDF

Implementing a quality management system (QMS) affects all aspects of an organization. A QMS documents processes and procedures to achieve quality policies and objectives, coordinate activities to meet requirements, and continuously improve effectiveness and efficiency. Key steps to establish a QMS include designing and building the system structure and processes, deploying through documentation, training and metrics, controlling and measuring through auditing, and reviewing and improving based on audit findings to develop best practices. Tools like control charts, histograms, Pareto charts and scatter plots are used in total quality management to identify relationships and find facts to aid analysis.

Uploaded by

Ana Karen Reyes
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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2.

Quality Systems
Introduction to Quality Systems
• A quality management system (QMS) is a
formalized system that documents processes,
procedures, and responsibilities for achieving
quality policies and objectives.
• It helps coordinate and direct an organization’s
activities to meet customer and regulatory
requirements and improve its effectiveness and
efficiency on a continuous basis.
Introduction to Quality Systems
• ISO 9001:2015, the international standard specifying
requirements for quality management systems, is the
most outstanding approach to QMS.
QMS serve many purposes, including:
• Improving processes
• Reducing waste
• Lowering costs
• Facilitating and identifying training opportunities
• Engaging staff
• Setting organization-wide direction
Introduction to Quality
Systems
• Best practices for controlling product and process
outcomes were established and documented and
turned into standard practices for quality
management systems.
• The American response to the quality revolution in
Japan gave birth to the concept of total quality
management (TQM)
• In the late 20th century, independent
organizations began producing standards to assist
in the creation and implementation of QMS
Benefits of QMS
Implementing a quality management system affects
every aspect of an organization's performance.
Two benefits to the design and implementation of
documented QMS include:
• Meeting the customer’s requirements:
• Helps to give confidence in the organization, in turn leading
to more customers, more sales, and more repeat business
• Meeting the organization's requirements:
• Ensures compliance with regulations and provision of
products and services in the most cost- and resource-efficient
manner, creating room for expansion, growth, and profit
Elements of a QMS
General elements that all systems have in common:

• The organization’s quality policy and quality


objectives
• Quality manual
• Procedures, instructions, and records
QP Example
Quality Objectives
Examples
Requirements of a QMS
1. Data management
2. Internal processes
3. Customer satisfaction from product quality
4. Improvement opportunities
5. Quality analysis
Human Resources
Perspective
• Human Resources (HR) managers are involved in
enabling the workforce to develop and use its full
potential to meet the company’s objectives.
• It is impossible to implement quality without the
commitment and action of employees.
Human Resources
Perspective
• Empowering employees involves moving decision
making to the lowest level possible in the
organization.
• Focus on quality management is to manage
properly the interactions among people,
technology, inputs, processes, and systems to
provide outstanding products and services to
customers.
• An HR focus on human performance provides
important insights to quality thinking.
Granite Rock Case
http://www.graniterock.com/services

1. How does the focus on Human Resources


Management support a company’s quality
initiatives?
2. Discuss the different components of Granite Rock’s
HRM initiatives. How can each of these components
support the company’s quality effort?
3. Discuss CEO Woolpert’s feelings about
communication with the customer. What happens
when others in the company don’t know what has
been promised to the customer? How can quality
management help to overcome this situation?
Establishing and
Implementing a QMS
Establishing a QMS helps organizations run effectively.
Customer satisfaction must be the target.

Basic Steps:
1. Design
2. Build
3. Deploy
4. Control
5. Measure
6. Review
7. Improve
Design and Build
• The design and build portions serve to develop the
structure of a QMS, its processes, and plans for
implementation.
• Senior management must oversee this portion to
ensure that the needs of the organization and the
needs of its customers are a driving force behind
the systems development.
Deploy
• Deployment gives better results when each process
down into sub processes, and educating staff on
documentation, training tools, and metrics.
• Company intranets are increasingly being used to
assist in the deployment of quality management
systems.
Control and Measure
• Control and measurement are two areas of
establishing a QMS that are largely accomplished
through routine, systematic audits of the quality
management system.
• This can vary greatly from organization to
organization depending on size, potential risk, and
environmental impact.
Review and Improve
• Review and improvement deal with how the
results of an audit are handled.
• The goals are to determine the effectiveness and
efficiency of each process toward its objectives, to
communicate these findings to the employees, and
to develop new best practices and processes based
on the data collected during the audit
Continuous Improvement
Quality and Productivity
• One impediment to achieving high quality has
been the misconception of some managers that
there is an inverse relation between productivity
and quality.
Continuous Improvement

Tools that are used in TQM


• The “seven basic tools”
Continuous Improvement

Tools that are used in TQM


• The “seven basic tools”
Continuous Improvement

Tools that are used in TQM


• The “seven basic tools”
Check Sheet
It is a form designed for recording data on causes of
nonconforming units.

It help analysts find the facts or patterns that may aid


subsequent analysis, like a Pareto chart.
Scatter Plots
It is a graphical device that is used to show the relationship
between two variables.

With this tool you can review a quality problem and its
possible cause.
When two variables are strongly related you will observe the
form of a line

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