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Role Specification: Field Officer

The document provides a job description and responsibilities for a Field Officer position. It outlines the following key details: 1) The Field Officer will supervise guards to ensure customer and employee satisfaction by directing operations and assisting with personnel recruitment and development. 2) Main duties include supervising site operations, ensuring timely attendance and billing, following up on payments, maintaining employee records and morale, and ensuring health and safety measures are followed. 3) The role requires experience handling field operations, good communication, and team management skills to supervise guards and maintain operations across multiple geographic locations.

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Pradeep Panigrahi
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581 views4 pages

Role Specification: Field Officer

The document provides a job description and responsibilities for a Field Officer position. It outlines the following key details: 1) The Field Officer will supervise guards to ensure customer and employee satisfaction by directing operations and assisting with personnel recruitment and development. 2) Main duties include supervising site operations, ensuring timely attendance and billing, following up on payments, maintaining employee records and morale, and ensuring health and safety measures are followed. 3) The role requires experience handling field operations, good communication, and team management skills to supervise guards and maintain operations across multiple geographic locations.

Uploaded by

Pradeep Panigrahi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 4

Role Specification

Section 1 – Job Description

1.1 Job Details

Job Title Field Officer


Staff Category A, B or C
Car Band (if applicable) No
Business Unit/Division CISS
Department - if applicable
Location Pune/Nagpur/Nasik/Bharuch/Baroda/Indore/Bhubaneshwar
/Delhi/Roorkee/Jodhpur/Kolkata/Chennai/
Bangalore/Ahmedabad/
Responsible to Manager- Operations
Responsible for Guards

1.2 Overall Purpose of the Role

Supervise Guards to achieve customer and employee satisfaction by directing and coordinating
and monitoring area/field operation and assist manager-operations in personnel recruitment &
development activities.

1.3 Main Duties & Responsibilities of the Role


1.3.b Supervise Area Operations

Supervise Site Operations within the area


Ensure timely attendance to ensure timely billing
Follow up for collection of payments

1.3.e Controls & Compliance

Ensure bank accounts & ESIC card for all guards


Ensure timely cash salary, uniform for guards
Collection of recoveries from guards

1.3.g People:. 
Maintain a high level of employee morale & satisfaction
Ensure proper employee records are maintained including their attendance, leaves,
salary etc.
Daily MIS reports to be sent to Manager - Operations
Provide strong service culture to improve service quality & create superior customer
service
Enhance employee skills through training

1.3.h Health and safety Measures

Communicate regularly with staff through formal and informal channels on safety
matters to ensure that there is a free flow of ideas and that morale remains high.
Take responsibility for ensuring that a safe system of work is produced and
communicated to employees prior to the commencement of the work activity.
Ensure that work activities are properly managed and supervised.
Work closely with the CISS team who are available to provide safety advice and support.
Furthermore it will be required to ensure that the safety initiatives are implemented
within the area of control

1.4 Scope of the Role


1.4.a Geographic area of Specify area to be covered
responsibility:
1.4.b Mobility In the area

Page 1 of 4
1.4.c Supervision Guards
1.4.d Quality of Work
1.4.e IT Capability
1.4.f

1.5 Critical Performance Measures (CPMs) / Objectives


1.5.a Attendance of guards for timely billing. Reduce absenteeism and attrition
.
1.5.b Assist in Recruitment and training of guards

Page 2 of 4
Role Specification (continued) Section 2 – Person Specification

2.1 Educational Level


HSC

2.2 Professional Qualifications

2.3 Quality of Work

2.4 Personal Characteristics/Attributes


Basic English writing
Good at numbers
Team Management
Customer Service
Employee Grievance handling

2.5 Core Skills Rating (*) Assessment Tool


2.5.a People oriented
2.5.b Result oriented
2.5.c Leadership
2.5.d Team Work
2.5.e Communicating & Influencing
2.5.f Confidentiality
2.5.g Innovation
2.5.h Analytical skills
2.5.i Customer oriented
2.5.i Legal awareness
2.5.j Influencing & Negotiation
2.5.k Sales Skills
2.5.l
(*) Ratings from 1 to 5. Where “1” indicates that the core skill is least relevant to the role and “5” indicates a core skill
which is fundamental to the role

2.6 Previous Work Experience before CISS


Atleast 2-3 years’ experience handling field operations

2.7 Date of Birth

2.8 Date of Joining

Signature Date
(Individual Job Holder)

Signature Date
(Line Manager)

Signature Date
(Head – Human Resources)

Page 3 of 4
KRA and KPI Sheet
Sr No KRA Weightage Measure Achieved
1 Assist in avoiding loss of 10% 0% loss of billing
billing and having pool of
standby staff
2 Assist in timely & quality 10% Timely recruitment to avoid loss
Recruitment of manpower of billing days
at low cost & ensure Attrition per annum not more
Retention, lowering than 20%
absenteeism
3 Ensure Training & 10% Training mandays data
grooming as per Psara (21 maintained
days) and Customer
requirement. Ensure
Retraining / Refresher
training to ensure 3
mandays of training every
year at low cost
4 Timely and accurate 20% Submission of attendance to
attendance report to accounts by 3rd of month for 31 st
ensure timely billing to 31st cycle
Biometric guards on time
5 Ensure all employee 10% % completion
documents, PCC available
6 Ensure proper Uniform and 5% No. of Escalation
grooming of guards
7 Ensure Bank Account & 5% % completed
ESIC card of guards
8 Effective Customer and 10% No. of escalations from
employee relations. Customer/ Guard to the Branch
Handling employee Head
grievance management
(Guards) and avoid Union
8 Timely MIS/ Inspection 20% No. of deviations
reports Daily/Monthly
Total 100%

Signature Date
(Individual Job Holder)

Signature Date
(Line Manager/ Branch Head)

Signature Date
(Head- Human Resources)

Page 4 of 4

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