A.

Control Objectives and Controls ISO 27001:2013 Annex A

A.5 Information security policies

A.5.1 Management direction for information security
Control Objective: To provide management direction and support for information security in accordance with business requirements and
relevant laws and regulations..
Clause Item Expected Control Comments
A.5.1.1 Policies for information A set of policies for information security shall be
security defined, approved by management, published and
communicated to employees and relevant external
parties.
A.5.1.2 Review of the policies for The policies for information security shall be
information security reviewed at planned intervals or if significant
changes occur to ensure their continuing suitability,
adequacy and effectiveness.

A.6 Organisation of information security

A.6.1 Internal organisation
Control Objective: To establish a management framework to initiate and control the implementation and operation of information security
within the organisation.
Clause Item Expected Control Comments
A.6.1.1 Information security roles All information security responsibilities shall be
and responsibilities defined and allocated.

A.6.1.2 Segregation of duties Conflicting duties and areas of responsibility shall

be segregated to reduce opportunities for
unauthorised or unintentional modification or
misuse of the organisation’s assets.
A.6.1.3 Contact with authorities Appropriate contacts with relevant authorities shall
be maintained.

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 A.6.1.4 Contact with special Appropriate contacts with special interest groups or
interest groups other specialist security forums and professional
associations shall be maintained.
A.6.1.5 Information security in Information security shall be addressed in project
project management management, regardless of the type of the project.

A.6.2 Mobile devices and teleworking

Control Objective: To ensure the security of teleworking and use of mobile devices.
Clause Item Expected Control Comments
A.6.2.1 Mobile device policy A policy and supporting security measures shall be
adopted to manage the risks introduced by using
mobile devices.
A.6.2.2 Teleworking A policy and supporting security measures shall be
implemented to protect information accessed,
processed or stored at teleworking sites.

A.7 Human resource security

A.7.1 Prior to employment
Control Objective: To ensure that employees and contractors understand their responsibilities and are suitable for the roles for which they are
considered.
Clause Item Expected Control Comments
A.7.1.1 Screening Background verification checks on all candidates
for employment shall be carried out in accordance
with relevant laws, regulations and ethics and shall
be proportional to the business requirements, the
classification of the information to be accessed and
the perceived risks.
A.7.1.2 Terms and conditions of The contractual agreements with employees and
employment contractors shall state their and the organisation’s
responsibilities for information security.

A.7.2 During employment

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Control Objective: To ensure that employees and contractors are aware of and fulfil their information security responsibilities.
Clause Item Expected Control Comments
A.7.2.1 Management Management shall require all employees and
responsibilities contractors to apply
information security in accordance with the
established policies and procedures of the
organisation.
A.7.2.2 Information security All employees of the organisation and, where
awareness, education relevant, contractors shall receive appropriate
and training awareness education and training and regular
updates in organisational policies and procedures,
as relevant for their job function.
A.7.2.3 Disciplinary process There shall be a formal and communicated
disciplinary process in place to take action against
employees who have committed an information
security breach.

A.7.3 Termination and change of employment

Control Objective: To protect the organisation’s interests as part of the process of changing or terminating employment.
Clause Item Expected Control Comments
A.7.3.1 Termination or change of Information security responsibilities and duties that
employment remain valid after termination or change of
responsibilities employment shall be defined, communicated to the
employee or contractor and enforced.

A.8 Asset management

A.8.1 Responsibility for assets
Control Objective: To identify organisational assets and define appropriate protection responsibilities.
Clause Item Expected Control Comments
A.8.1.1 Inventory of assets Assets associated with information and information
processing facilities shall be identified and an

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 inventory of these assets shall be drawn up and
maintained.
A.8.1.2 Ownership of assets Assets maintained in the inventory shall be owned.
A.8.1.3 Acceptable use of assets Rules for the acceptable use of information and of
assets associated with information and information
processing facilities shall be identified, documented
and implemented.
A.8.1.4 Return of assets All employees and external party users shall return
all of the organisational assets in their possession
upon termination of their employment, contract or
agreement.

A.8.2 Information classification

Control Objective: To ensure that information receives an appropriate level of protection in accordance with its importance to the organisation.
Clause Item Expected Control Comments
A.8.2.1 Classification of Information shall be classified in terms of legal
information requirements, value, criticality and sensitivity to
unauthorised disclosure or modification.
A.8.2.2 Labelling of information An appropriate set of procedures for information
labelling shall be developed and implemented in
accordance with the information classification
scheme adopted by the organisation.
A.8.2.3 Handling of assets Procedures for handling assets shall be developed
and implemented in accordance with the
information classification scheme adopted by the
organisation.

A.8.3 Media handling

Control Objective: To prevent unauthorised disclosure, modification, removal or destruction of information stored on media.
Clause Item Expected Control Comments
A.8.3.1 Management of Procedures shall be implemented for the
removable media management of removable media in accordance

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 with the classification scheme adopted by the
organisation.
A.8.3.2 Disposal of media Media shall be disposed of securely when no
longer required, using formal procedures.
A.8.3.3 Physical media transfer Media containing information shall be protected
against unauthorised access, misuse or corruption
during transportation.

A.9 Access control

A.9.1 Business requirements of access control
Control Objective: To limit access to information and information processing facilities.
Clause Item Expected Control Comments
A.9.1.1 Access control policy An access control policy shall be established,
documented and reviewed based on business and
information security requirements.
A.9.1.2 Access to networks and Users shall only be provided with access to the
network services network and network services that they have been
specifically authorised to use.

A.9.2 User access management

Control Objective: To ensure authorised user access and to prevent unauthorised access to systems and services.
Clause Item Expected Control Comments
A.9.2.1 User registration and de- A formal user registration and de-registration
registration process shall be implemented to enable
assignment of access rights.
A.9.2.2 User access provisioning A formal user access provisioning process shall be
implemented to assign or revoke access rights for
all user types to all systems and services.
A.9.2.3 Management of The allocation and use of privileged access rights
privileged access rights shall be restricted and controlled.
A.9.2.4 Management of secret The allocation of secret authentication information
authentication shall be controlled through a formal management

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 information of users process.
A.9.2.5 Review of user access Asset owners shall review users’ access rights at
rights regular intervals.
A.9.2.6 Removal or adjustment The access rights of all employees and external
of access rights party users to information and information
processing facilities shall be removed upon
termination of their employment, contract or
agreement, or adjusted upon change.

A.9.3 User responsibilities

Control Objective: To make users accountable for safeguarding their authentication information.
Clause Item Expected Control Comments
A.9.3.1 Use of secret Users shall be required to follow the organisation’s
authentication practices in the use of secret authentication
information information.

A.9.4 System and application access control

Control Objective: To prevent unauthorised access to systems and applications.
Clause Item Expected Control Comments
A.9.4.1 Information access Access to information and application system
restriction functions shall be restricted in accordance with the
access control policy.
A.9.4.2 Secure log-on Where required by the access control policy,
procedures access to systems and applications shall be
controlled by a secure log-on procedure.
A.9.4.3 Password management Password management systems shall be
system interactive and shall ensure quality passwords.
A.9.4.4 Use of privileged utility The use of utility programs that might be capable of
programs overriding system and application controls shall be
restricted and tightly controlled.
A.9.4.5 Access control to Access to program source code shall be restricted.
program source code

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A.10 Cryptography
A.10.1 Cryptographic controls
Control Objective: To ensure proper and effective use of cryptography to protect the confidentiality, authenticity and/or integrity of information.
Clause Item Expected Control Comments
A.10.1.1 Policy on the use of A policy on the use of cryptographic controls for
cryptographic controls protection of information shall be developed and
implemented.
A.10.1.2 Key management A policy on the use, protection and lifetime of
cryptographic keys shall be developed and
implemented through their whole lifecycle.

A.11 Physical and environmental security

A.11.1 Secure areas
Control Objective: To prevent unauthorised physical access, damage and interference to the organisation’s information and information
processing facilities.
Clause Item Expected Control Comments
A.11.1.1 Physical security Security perimeters shall be defined and used to
perimeter protect areas that contain either sensitive or critical
information and information processing facilities.
A.11.1.2 Physical entry controls Secure areas shall be protected by appropriate
entry controls to ensure that only authorised
personnel are allowed access.
A.11.1.3 Securing offices, rooms Physical security for offices, rooms and facilities
and facilities shall be designed and applied.
A.11.1.4 Protecting against Physical protection against natural disasters,
external and malicious attack or accidents shall be designed
environmental threats and applied.
A.11.1.5 Working in secure areas Procedures for working in secure areas shall be
designed and applied.
A.11.1.6 Delivery and loading Access points such as delivery and loading areas
areas and other points where unauthorised persons could

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 enter the premises shall be controlled and, if
possible, isolated from information processing
facilities to avoid unauthorised access.

A.11.2 Equipment
Control Objective: To prevent loss, damage, theft or compromise of assets and interruption to the organisation’s operations.
Clause Item Expected Control Comments
A.11.2.1 Equipment siting and Equipment shall be sited and protected to reduce
protection the risks from environmental threats and hazards,
and opportunities for unauthorised access.
A.11.2.2 Supporting utilities Equipment shall be protected from power failures
and other disruptions caused by failures in
supporting utilities.

A.11.2.3 Cabling security Power and telecommunications cabling carrying

data or supporting information services shall be
protected from interception, interference or
damage.
A.11.2.4 Equipment maintenance Equipment shall be correctly maintained to ensure
its continued
availability and integrity.
A.11.2.5 Removal of assets Equipment, information or software shall not be
taken off-site without prior authorisation.
A.11.2.6 Security of equipment Security shall be applied to off-site assets taking
and assets off-premises into account the different risks of working outside
the organisation’s premises.
A.11.2.7 Secure disposal or reuse All items of equipment containing storage media
of equipment shall be verified to ensure that any sensitive data
and licensed software has been removed or
securely overwritten prior to disposal or re-use.
A.11.2.8 Unattended user Users shall ensure that unattended equipment has
equipment appropriate protection.

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 A.11.2.9 Clear desk and clear A clear desk policy for papers and removable
screen policy storage media and a clear screen policy for
information processing facilities shall be adopted.

A.12 Operations security

A.12.1 Operational procedures and responsibilities
Control Objective: To ensure correct and secure operations of information processing facilities.
Clause Item Expected Control Comments
A.12.1.1 Documented operating Operating procedures shall be documented and
procedures made available to all users who need them.
A.12.1.2 Change management Changes to the organisation, business processes,
information processing facilities and systems that
affect information security shall be controlled.
A.12.1.3 Capacity management The use of resources shall be monitored, tuned
and projections made of future capacity
requirements to ensure the required system
performance.
A.12.1.4 Separation of Development, testing, and operational
development, testing and environments shall be separated to reduce the
operational environments risks of unauthorised access or changes to the
operational environment.

A.12.2 Protection from malware

Control Objective: To ensure that information and information processing facilities are protected against malware.
Clause Item Expected Control Comments
A.12.2.1 Controls against malware Detection, prevention and recovery controls to
protect against malware shall be implemented,
combined with appropriate user awareness.

A.12.3 Backup

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Control Objective: To protect against loss of data.
Clause Item Expected Control Comments
A.12.3.1 Information backup Backup copies of information, software and system
images shall be taken and tested regularly in
accordance with an agreed backup policy.

A.12.4 Logging and monitoring

Control Objective: To record events and generate evidence.
Clause Item Expected Control Comments
A.12.4.1 Event logging Event logs recording user activities, exceptions,
faults and information security events shall be
produced, kept and regularly reviewed.
A.12.4.2 Protection of log Logging facilities and log information shall be
information protected against tampering and unauthorised
access.
A.12.4.3 Administrator and System administrator and system operator
operator logs activities shall be logged and the logs protected
and regularly reviewed.
A.12.4.4 Clock synchronisation The clocks of all relevant information processing
systems within an organisation or security domain
shall be synchronised to a single reference time
source.

A.12.5 Control of operational software

Control Objective: To ensure the integrity of operational systems.
Clause Item Expected Control Comments
A.12.5.1 Installation of software Procedures shall be implemented to control the
on operational systems installation of software on operational systems.

A.12.6 Technical vulnerability management

Control Objective: To prevent exploitation of technical vulnerabilities.

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 Clause Item Expected Control Comments
A.12.6.1 Management of technical Information about technical vulnerabilities of
vulnerabilities information systems being used shall be obtained
in a timely fashion, the organisation’s exposure to
such vulnerabilities evaluated and appropriate
measures taken to address the associated risk.
A.12.6.2 Restrictions on software Rules governing the installation of software by
installation users shall be established and implemented.

A.12.7 Information systems audit considerations

Control Objective: To minimise the impact of audit activities on operational systems.
Clause Item Expected Control Comments
A.12.7.1 Information systems Audit requirements and activities involving
audit controls verification of operational systems shall be
carefully planned and agreed to minimise
disruptions to business processes.

A.13 Communications security

A.13.1 Network security management
Control Objective: To ensure the protection of information in networks and its supporting information processing facilities.
Clause Item Expected Control Comments
A.13.1.1 Network controls Networks shall be managed and controlled to
protect information in systems and applications.
A.13.1.2 Security of network Security mechanisms, service levels and
services management requirements of all network services
shall be identified and included in network services
agreements, whether these services are provided
in-house or outsourced.
A.13.1.3 Segregation in networks Groups of information services, users and
information systems shall be segregated on
networks.

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A.13.2 Information transfer
Control Objective: To maintain the security of information transferred within an organisation and with any external entity.
Clause Item Expected Control Comments
A.13.2.1 Information transfer Formal transfer policies, procedures and controls
policies and procedures shall be in place to protect the transfer of
information through the use of all types of
communication facilities.
A.13.2.2 Agreements on Agreements shall address the secure transfer of
information transfer business information between the organisation and
external parties.
A.13.2.3 Electronic messaging Information involved in electronic messaging shall
be appropriately protected.
A.13.2.4 Confidentiality or Requirements for confidentiality or non-disclosure
nondisclosure agreements reflecting the organisation’s needs for
agreements the protection of information shall be identified,
regularly reviewed and documented.

A.14 System acquisition, development and maintenance

A.14.1 Security requirements of information systems
Control Objective: To ensure that information security is an integral part of information systems across the entire lifecycle. This also includes
the requirements for information systems which provide services over public networks.
Clause Item Expected Control Comments
A.14.1.1 Information security The information security related requirements shall
requirements analysis be included in the requirements for new information
and specification systems or enhancements to existing information
systems.
A.14.1.2 Securing application Information involved in application services passing
services on public over public networks shall be protected from
networks fraudulent activity, contract dispute and
unauthorised disclosure and modification.

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 A.14.1.3 Protecting application Information involved in application service
services transactions transactions shall be protected to prevent
incomplete transmission, mis-routing, unauthorised
message alteration, unauthorised disclosure,
unauthorised message duplication or replay.

A.14.2 Security in development and support processes

Control Objective: To ensure that information security is designed and implemented within the development lifecycle of information systems.
Clause Item Expected Control Comments
A.14.2.1 Secure development Rules for the development of software and systems
policy shall be established and applied to developments
within the organisation.
A.14.2.2 System change control Changes to systems within the development
procedures lifecycle shall be controlled by the use of formal
change control procedures.
A.14.2.3 Technical review of When operating platforms are changed, business
applications after critical applications shall be reviewed and tested to
operating platform ensure there is no adverse impact on
changes organisational operations or security.
A.14.2.4 Restrictions on changes Modifications to software packages shall be
to software packages discouraged, limited to necessary changes and all
changes shall be strictly controlled.
A.14.2.5 Secure system Principles for engineering secure systems shall be
engineering principles established, documented, maintained and applied
to any information system implementation efforts.
A.14.2.6 Secure development Organisations shall establish and appropriately
environment protect secure development environments for
system development and integration efforts that
cover the entire system development lifecycle.
A.14.2.7 Outsourced development The organisation shall supervise and monitor the
activity of outsourced system development.
A.14.2.8 System security testing Testing of security functionality shall be carried out
during development.

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 A.14.2.9 System acceptance Acceptance testing programs and related criteria
testing shall be established for new information systems,
upgrades and new versions.

A.14.3 Test data

Control Objective: To ensure the protection of data used for testing.
Clause Item Expected Control Comments
A.14.3.1 Protection of test data Test data shall be selected carefully, protected and
controlled.

A.15 Supplier relationships

A.15.1 Information security in supplier relationships
Control Objective: To ensure protection of the organisation’s assets that is accessible by suppliers.
Clause Item Expected Control Comments
A.15.1.1 Information security Information security requirements for mitigating the
policy for supplier risks associated with supplier’s access to the
relationships organisation’s assets shall be agreed with the
supplier and documented.
A.15.1.2 Addressing security All relevant information security requirements shall
within supplier be established and agreed with each supplier that
agreements may access, process, store, communicate, or
provide IT infrastructure components for, the
organisation’s information.
A.15.1.3 Information and Agreements with suppliers shall include
communication requirements to address the information security
technology supply chain risks associated with information and
communications technology services and product
supply chain.

A.15.2 Supplier service delivery management

Control Objective: To maintain an agreed level of information security and service delivery in line with supplier agreements.
Clause Item Expected Control Comments

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 A.15.2.1 Monitoring and review of Organisations shall regularly monitor, review and
supplier services audit supplier service delivery.
A.15.2.2 Managing changes to Changes to the provision of services by suppliers,
supplier services including maintaining and improving existing
information security policies, procedures and
controls, shall be managed, taking account of the
criticality of business information, systems and
processes involved and re-assessment of risks.

A.16 Information security incident management

A.16.1 Management of information security incidents and improvements
Control Objective: To ensure a consistent and effective approach to the management of information security incidents, including
communication on security events and weaknesses.
Clause Item Expected Control Comments
A.16.1.1 Responsibilities and Management responsibilities and procedures shall
procedures be established to ensure a quick, effective and
orderly response to information security incidents.
A.16.1.2 Reporting information Information security events shall be reported
security events through appropriate management channels as
quickly as possible.
A.16.1.3 Reporting information Employees and contractors using the
security weaknesses organisation’s information systems and services
shall be required to note and report any observed
or suspected information security weaknesses in
systems or services.
A.16.1.4 Assessment of and Information security events shall be assessed and
decision on information it shall be decided if they are to be classified as
security events information security incidents.
A.16.1.5 Response to information Information security incidents shall be responded
security incidents to in accordance with the documented procedures.
A.16.1.6 Learning from Knowledge gained from analysing and resolving
information security information security incidents shall be used to
incidents reduce the likelihood or impact of future incidents.

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 A.16.1.7 Collection of evidence The organisation shall define and apply procedures
for the identification, collection, acquisition and
preservation of information, which can serve as
evidence.

A.17 Information security aspects of business continuity management

A.17.1 Information security continuity
Control Objective: Information security continuity shall be embedded in the organisation’s business continuity management systems.
Clause Item Expected Control Comments
A.17.1.1 Planning information The organisation shall determine its requirements
security continuity for information security and the continuity of
information security management in adverse
situations, e.g. during a crisis or disaster.
A.17.1.2 Implementing information The organisation shall establish, document,
security continuity implement and maintain
processes, procedures and controls to ensure the
required level of continuity for information security
during an adverse situation.
A.17.1.3 Verify, review and The organisation shall verify the established and
evaluate information implemented information security continuity
security continuity controls at regular intervals in order to ensure that
they are valid and effective during adverse
situations.

A.17.2 Redundancies
Control Objective: To ensure availability of information processing facilities.
Clause Item Expected Control Comments
A.17.2.1 Availability of information Information processing facilities shall be
processing facilities implemented with redundancy sufficient to meet
availability requirements.

A.18 Compliance

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A.18.1 Compliance with legal and contractual requirements
Control Objective: To avoid breaches of legal, statutory, regulatory or contractual obligations related to information security and of any security
requirements.
Clause Item Expected Control Comments
A.18.1.1 Identification of All relevant legislative statutory, regulatory,
applicable legislation and contractual requirements and the organisation’s
contractual requirements approach to meet these requirements shall be
explicitly identified, documented and kept up to
date for each information system and the
organisation.
A.18.1.2 Intellectual property Appropriate procedures shall be implemented to
rights ensure compliance with legislative, regulatory and
contractual requirements related to intellectual
property rights and use of proprietary software
products.
A.18.1.3 Protection of records Records shall be protected from loss, destruction,
falsification, unauthorised access and unauthorised
release, in accordance with legislatory, regulatory,
contractual and business requirements.
A.18.1.4 Privacy and protection of Privacy and protection of personally identifiable
personally identifiable information shall be ensured as required in relevant
information legislation and regulation where applicable.
A.18.1.5 Regulation of Cryptographic controls shall be used in compliance
cryptographic controls with all relevant agreements, legislation and
regulations.

A.18.2 Information security reviews

Control Objective: To ensure that information security is implemented and operated in accordance with the organisational policies and
procedures.
Clause Item Expected Control Comments
A.18.2.1 Independent review of The organisation’s approach to managing
information security information security and its implementation (i.e.
control objectives, controls, policies, processes and
procedures for information security) shall be

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 reviewed independently at planned intervals or
when significant changes occur.
A.18.2.2 Compliance with security Managers shall regularly review the compliance of
policies and standards information processing and procedures within their
area of responsibility with the appropriate security
policies, standards and any other security
requirements.
A.18.2.3 Technical compliance Information systems shall be regularly reviewed for
review compliance with the organisation’s information
security policies and standards.

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B. Additional (Organisation-specific) Control Objectives & Controls

B.1

Control
Objective:

Clause Item Expected Control Comments

B.1.1
B.1.2

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